TeamViewer Reviews

This is a remote access tool. Usually, we just use it for our support team, to help them support our customers.

The interface is good, and it is easy to use.

The document control is quite good.

It’s easy to implement.

The product is scalable and very stable.

Sometimes it lags. They need to optimize it a bit. AnyDesk, for example, works faster.

We’ve been using the solution for five years.

The solution has worked flawlessly. It’s stable and reliable. There are no bugs or glitches.

It’s a scalable solution. The product is easy to expand.

More of our usage is coming from support, and we are about 18 support engineers we have.

We have not really used technical support. We haven’t come to a point where we have needed to seek help from TeamViewer.

We tried the other remote access tools like AnyDesk. We switched due to a management decision. We looked at enterprise options and user manageability. We wanted to monitor our licenses and also the usage we have. AnyDesk worked fast. However, sometimes the video quality is bad.

The initial setup is very straightforward. The instructions related to the implementation are straightforward.

The installation itself is also fast. It only takes two to three minutes.

We handled it ourselves. We didn’t need any help from anyone outside. We didn’t use integrators or consultants.

I don’t have any visibility in terms of licensing costs.

I’d rate the solution nine out of ten.

It allows us to access some of our remote sites, especially if we're having internal issues such as a VPN tunnel dropped from site-to-site. We can still connect to the local machines at the different offices as long as we still have an internet connection, and we can log in and troubleshoot networking issues remotely.

TeamViewer is installed specifically on our desktop machines. We do also use some laptops that are on Windows 10, and there are a couple of Mac OS X machines we've used to remotely connect.

It allows for quick, easy access to our remote sites. It increases our ability to troubleshoot, as needed, at critical times.

In addition, some department managers have people split between sites. For example, part of operations is out here in Olathe, Kansas, and the other part is in Oklahoma. They're able to hold team meetings and present through the TeamViewer meeting sessions. The HR department is also able to hold meetings with the people here and those in other offices.

We've been using the team meetings, the collaboration portion. It's pretty simple to share and presents screens during team meetings.

We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple. 

As far as the security goes, we've decided that it does set up a pretty good, secure tunnel from point to point.

Overall, it's pretty simple. It does the jobs that we need it to do.

It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.

We've been using it for 14 to 15 months.

It's a very stable program. We haven't noticed any issues with it dropping in and out of service.

It scales. Since we have the corporate license, we're not limited to any number of machines. We install it on all our devices. The scalability is fine.

Between people who have a laptop or a desktop, and some of them have both, about 100 people utilize it. It's the company standard.

I have not used their technical support.

We were only utilizing internal RDP, for the most part. TeamViewer is about five times faster for remote assistance.

The setup is pretty simple. It is a small install-MSI. You can either install it through group policy or push it out through your normal deployment methods onto Windows machines. You set up the services during the deployment for it to connect to the main account, and you can share different computer groups, for the different site locations, from the main account to any of the other admin accounts. You can show who has default access and what groups are already tied into it. It's pretty straightforward.

Our deployment took a couple of hours for 120 machines. We deployed the MSI out through normal deployment processes.

It has been useful and it has increased our productivity by some 400 percent. It's helped us a lot.

We have the corporate license. It's extremely cheap.

For what we utilize it for it's not a super-expensive license. It was about the same or a little bit cheaper than LogMeIn but it's more stable and a better program for what we need in our company.

We looked into VNC and LogMeIn. TeamViewer was a much simpler, easier way to connect up. It's a fast and simple setup and it just works.

The product is simple to set up and install and use.

The technical support team assists with TeamViewer and performs repairs and installations remotely.

I like that it is simple to set up.

It needs to have proper authentication.

I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well.

I would like to see the addition of mini storage. What I do in one session should be in the records so that I can recall it. It would be nice to see the last 10 sessions. That is, I would like to see a chat board.

I've been using this solution for about six years. I use the desktop version.

TeamViewer is stable.

It is scalable. We have more than 20 users in our company.

The initial setup is simple.

I would rate this solution at nine on a scale from one to ten.

Most of the time, I use TeamViewer. There was some remote work to be done at the time.

We use TeamViewer for remote access. The login uses a key to gain remote control of someone else's desktop.

From my perspective, the most important is the login. That's the most important because you need that key, and everything else.

In my opinion, the user interface is good.

When the application is minimized I often close it in error.

When the application is minimized, I frequently close it by accident, but I'm not sure why; perhaps there is a way to improve the stability of TeamViewer with the minimize or close or not to close it accidentally, and then you must reconnect, and so on.

Unfortunately, I don't know what additional features I would like to see included right now. I only use the main functionality, and it's fine for me the way it is now. I can't think of any new features right now.

I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone.

I have been working with TeamViewer for a couple of years. I still use it when it is needed.

There are some issues with the stability of TeamViewer.

I would rate the stability a seven out of ten.

TeamViewer is easy to scale. It is a scalable solution.

We have two or three users in my department.

I have not contacted technical support.

I stopped using SmartBear, and TestComplete Mobile a year ago. That was a requirement at the company where I now work. I am currently assigned to another project and don't use TestComplete.

I am familiar with GitLab, but with limited experience. I don't have much experience with GitLab. I last worked with GitLab six months ago.

I am currently using some companies in specific test tools. We are developing some test tools at the company where I work, and this was one of them. In the past, I used Selenium mostly for web applications and some other dedicated desktop test tools, but that was also in the past.

I worked with SeleniumHQ a few years ago. Now I only work with dedicated test tools.

In this company, I only wrote a few JavaScript tests.

I have used a virtual machine in the past, but that is different from TeamViewer. I don't recall using another solution before TeamViewer.

From my perspective, the setup is simple enough. It is not complex.

I used the free version of TeamViewer.

I would recommend this solution to others who are interested in using it.

I would rate TeamViewer an eight out of ten.

We primarily use the solution for remote access.

I used it mostly for Cisco remote support activities.

It’s so great for when you need to provide remote support. It allows us to troubleshoot in real-time.

The configuration and structure are good.

It doesn’t break down easily.

The product installs easily.

It is stable and can scale well.

The dashboards they have are good.

The solution isn’t expensive at all.

I don’t see any areas where improvement is needed. It’s been helpful overall.

I’ve been using the solution for two or three years.

It’s a stable product. It is reliable. There are no bugs or glitches, and it doesn’t crash on me.

I’ve never had any issues with scaling the solution.

About three or four people use the solution in my organization. While we don’t have plans to increase usage, we might down the line.

We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much experience with them.

The solution offers a very easy initial setup. It’s not complex at all.

The licensing on offer is reasonable.

I would recommend the solution to others. I’ve used it a lot and found it to be helpful.

I’d rate it eight out of ten.

I only use TeamViewer for troubleshooting methods when the students or staff members are unable to come to the IT desk.

• The most important aspect of the software is remote access
• Helps alleviate confusion with directions over the phone
• Security: The user can input their credentials, personal information such as usernames, passwords, and secure payment methods without the risk of the IT personnel using it maliciously.

This software is a lifesaver for distant and commuter students who cannot physically be on campus. As a school's main IT support center, we use this software constantly. Many students keep the program on their desktops so it is easy to remotely connect to their devices.

Unfortunately, the software is hit or miss when it comes to iOS devices, especially Macs. It seems that the new updates may have included better iOS supported drivers. However, when we used the software, it only worked a handful of times.

I have used this software from September-May of the 2015-2016 school year at Stevens. We still use the software to remotely connect into domain computers and laptops on our wireless network.

Overall, we did not encounter stability issues. For the most part, TeamViewer is a headache reliever. Even though the connection between the two devices may drop every once and a while, it is primarily successful.

There have been no issues with scalability.

It was very simple to set up on both the IT and the student side. We have a link to the main TeamViewer website in our university portal that gives straightforward instructions on how to install the software properly.

Use this product. It is so easy to use and it makes students and staff happy. Older staff and professors are amazed that I can control their machines remotely, almost like a wizard.

We primarily use the solution for remote access. It's for sharing the desktop with some other user. If I were to remotely access someone's machine, then I would use TeamViewer.

It is very easy to configure and very easy to use.

The implementation is quite straightforward. 

It's stable.

It's my understanding the resolution can scale.

The user interface and dashboard are good. 

There are no limitations that I can see. It isn't missing any features.

I can't recollect, however, they should, if they haven't already, add audio to their product. I'm not sure if they provide good quality audio alongside screensharing. 

I've used the solution for about a year. 

It's very, very stable. There aren't bugs or glitches. It doesn't crash ort freeze. it's reliable and the performance is good. 

It seems to be scalable, however, people just use it one to one. 

In my company, I just use it. I don't know of anyone else int eh company that leverages it. 

I've never contacted technical support. I can't speak to how responsive or helpful they are. 

I have not used anything else. I've only used this product.

You do need to install an application. It's easy to configure and install during the implementation process. The entire process takes five to ten minutes. 

I handled the setup by myself. I did not need the assistance of integrators or consultants. 

I don't have any insight into how much the solution costs. 

I'd recommedn the solution to others. 

I'd rate the solution eight out of ten. I found it pretty useful.

I use TeamViewer for remote desktop support to resolve issues and queries. For example, when I, in Johannesburg, get a ticket from somebody in Cape Town, I will use TeamViewer to connect to their computer remotely.

I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.

TeamViewer is a step ahead of solutions like, for example, AnyDesk. With AnyDesk, when you connect, if you didn't configure it to connect with your own password, you actually have to wait for somebody to accept your connection. With TeamViewer, you don't have to do that. As long as you've got your user ID as well as password, then you can just connect any time.

One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine. It would also be great to be able to share a screen using TeamViewer like you would with Skype for Business.

I started using TeamViewer in 2014, so I have been using it for almost seven years.

TeamViewer is a very good product to use. The cost is not that high and there is a free version you can test out. If you are still new in the business, then you can use the free version indefinitely. If you are happy with it, then obviously you can update.

I would say it is easy to scale. At my company, I am the only one using it at the moment because I deal with the IT stuff. When I was working for an IT company, the whole department used TeamViewer to connect remotely to our client's machines.

I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT professional, when there is a problem with TeamViewer in my company, my colleagues usually escalate it to me.

Also, we acquired TeamViewer from a third-party, so we do not have direct access to TeamViewer's technical support. 

The initial setup was simple for me because I am used to configuring much more complicated stuff. But, even someone who is not in IT can still use it.

I deployed the solution myself in less than 30 minutes. However, how difficult a deployment is depends on how many PCs it has to be installed on. Obviously if it's 10, then it's going to take longer, but if it's one PC, then it can be done in less than 15 minutes.

It does require some maintenance when it comes to updates and making sure all your machines are running the same version. 

I think the price is reasonable. When a company develops software, they are creating a product. The purpose is to help people and also to make money. With this in mind, TeamViewer has a good price because you can still use it well without running into any issues. 

You can get a trial version but you cannot use it for free forever. If you are using the free version, you will have some limitations.

The advice that I can give to users looking into this product is, do not buy a license at first. Start with a free trial. However, you will need a license to access some advanced features.