TeamViewer Reviews

• Unattended Remote Access
• Collaboration with partners with all communication channels available at the same time

There are only two of us in the core of the company and we manage about 500 machines based in the UK, mainland Europe, US, Hong Kong, China and South Africa.

ITBrain should be embedded in the product and not an expensive add-on.

We have possibly been using it since TeamViewer 1.x; most certainly, since version 2.x.

We have only rarely encountered stability issues, and when it does happen, it can often be attributed to the state of the remote machine.

Once again, we have only occasionally encountered scalability issues; not often enough to worry us.

We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and usually accurate.

We previously used many solutions, such as VNC Viewer, and had so many issues, as the software was never designed to be so dynamic and was resource hungry.

For IT professionals… installation is a doddle!

I think it’s a top product, but due to our company size, we find the pricing heavy… Nevertheless, as long as it remains number one, we have to grumble and get on with it.

Once we tested it and used it ‘in anger’, there was no need to look elsewhere. We started on the free versions that were available at the time. As we became more and more reliant on the product, with increased collaboration, the need to up the level of the product became apparent. Which product version to buy was the only option under consideration.

Test it first and determine whether it’s the right technical product for your company, then evaluate your cost options and if they agree, go for it.

• Quick support option
• File transfer
• No firewall or port configuration

- Quicker and easier to connect to our customers’ PCs to resolve software issues

- An easier way to share and combine contact lists

I have used it for over four years.

I have not encountered any stability issues so far.

I have not encountered any scalability issues.

I have not had to use technical support.

I previously used VNC and pcAnywhere. They are obsolete; had to configure firewalls and ports.

Initial setup was simple. It was easy to install; add a license key and set up a contacts list.

Our customers use the free version, as they rarely need to use it.

Before choosing this product, we also evaluated LogMeIn.

Get the license that suits your needs and causes the least conflict with their clients when new versions are released.

• The new two-factor authentication is a very good addition to security.
• ITBrain monitoring, which lets me track hard disk space, processor usage and lots more.
• Adding custom logos is a nice feature too, especially for IT companies that provide services to customers.

We don't use it in my current workplace. However, I proposed it for consideration in the budget, because of the highly centralised way it works.

They really need an AMT client and/or iLO client for business use. Big companies would love it.

I have used it for almost five years (personal use).

I have not encountered any stability issues at all. It’s by far the most stable remote software I’ve tested, except for RDP.

I’ve seen it run and connect to a small 500-1000 end-devices company without a problem. At a higher level, I’m not sure, but it’s promising. I’m sure they have some big names in their portfolio.

I’ve never had the chance to talk to technical support.

It’s the other way around now: We have a different solution and we want to switch to TeamViewer.

All the installers are easy to use and also not too hard to deploy silently.

The licensing is pretty straightforward: number of devices and number of remote administrators.

I also looked at Bomgar, LogMeIn, Radmin and DameWare; also at open-source options like VNC and RDC.

Talk to the sales person and ask all the questions you have. Make sure it is the right solution for you before you strike a deal.

It’s primary function of RDP is the product’s most valuable feature.

It has been a great way of allowing multiple users both registered and unregistered to use RDP, from both system management and use points of view - as well as using it to support remote users.

Clipboard management could be better. As could the drag-and-drop file upload/download function (especially when multiple monitors are involved).

For the clipboard management aspect of improvement it would be nice to have some sort of user isolation in regards to the clipboard. You’re already logged in to an account for TeamViewer, but if multiple people are connected (even if not actively on the same remote machine), the clipboard is shared for everyone. So it’s very possible to copy a block of text and when pasting you end up pasting a completely different block of text. Even a clipboard viewer would be nice – maybe show the last 3 or 4 copies so if someone else did copy as well you could at least see it.

For the drag and drop issue, if dragging from a remote TeamViewer window you have to drag and drop on to the same monitor. And there can’t be any other windows in the background you are moving over; otherwise the transfer won’t work. Often times we have multiple remote machines open on one monitor that often overlap. Having to shuffle screens around on the desktop is tedious just to be able to drag and drop. So we end up using the file transfer window process instead. So it’s a “neat feature” to have drag and drop, but implementation has a few pitfalls.

I have used it for four years.

There have been a few times when TeamViewer has been down globally, so that’s definitely an issue for consideration.

I have not had any scalability issues. It’s worked really well for one-machine access for home use, as well with 30+ servers and multiple open connections.

Technical support is usually prompt and helpful. Following their Twitter feed helps with monitoring for external issues and outages.

I have used several different variations of RDP from pcAnywhere to straight Windows RDP. TeamViewer is very easy to set up, use, and instruct others to get running, which is great for support. Very little if any fiddling with firewall rules is needed, so that’s a real plus.

Initial setup was very straightforward. There are multiple installs depending on what you need (host, client, etc.), and it’s easy to switch from one to another or just disable the features that aren’t needed.

The free version is great to get started with and for a lot of people, it might be all that is needed. If you are going to be using multiple machines with multiple connections, you’ll need to consider the enterprise version.

I did not evaluate any software prior to starting to use TeamViewer. The company was already using it when I was hired. But it’s definitely better than a lot of the other RDP clients out there.

Depending on usage, one thing to watch for is the shared clipboard feature. It is nice to have the ability to share the clipboard between machines. However, it also shares it among all the users connected to the same machines. So, in our case, we’d have 4-8 different users connected randomly to different machines. And the clipboards would sometime transfer from user to another. So something that was copied from one user was pasted into another user’s work (can be both frustrating and comical at times).

It is possible to lose connectivity due to external issues, so that might be something to consider.

As with all RDP clients and the functions that they provide, pay close attention to application security parameters, as well as security on the machines themselves. You are opening a direct line of communication to your machines, so tread carefully.

Easy-to-save access to remote machines: TeamViewer allows you to save machines to your account, which allows you to remote into a machine with ease. Once logged into TeamViewer, all of the machines that are saved to your account are on the right side and you are able to remote into them by double-clicking on them. 

Simple connection method.

Ability to transfer files from and to remote machines.

It allows for easier after-hour server updates/upgrades without requiring to go on site.

I would like it to have the ability to stay connected for longer times. Current and previous releases seem to time out after long periods of remote access. I am not sure what the timeout is set to. I would like it to not time out at all. I sometimes need to stay remoted into machines for a few hours to diagnose problems and I have been kicked out when the current timeout period expires.

I have been using it for over six years.

I have only run into issues on a few machines while installing the software, but it was never because of the software.

I have only called to add a user license and it was a quick call.

We implemented it in-house.

Pricing is on par with competitors, but still a bit high for what the service actually is.

I currently have to use LogMeIn and GoToAssist for certain machines. Both of these pieces of software fall short in many ways compared to TeamViewer.

• Personal users can use this app for free.
• External cursor view.
• Terminal Services-like services such as use of USB on remote desktop.
• Chat module, to instruct/inform the user on the remote desktop. We don’t have to use an external chat facility such as Skype.
• File transfer for exchanging files
• Scalability. Being able to use it at full screen makes it easier to work in and with
• Remote booting. TeamViewer has a nice utility to remotely reboot a system. So to do that, it's not needed to have someone physically do that at the remote location. During a remote desktop session, you don't want switch back and forth from and to the TeamViewer window. Instead, while you're working, you want to inform, guide or direct someone on the other side to carry out some physical actions you can't do yourself, as you're not there at the remote location, such as shut a system down or pull the power cord out to reset the power supply.

In a Windows environment, you would have to use Terminal Services Server for this.

In the past, use in wireless environments caused buffering due to limited bandwidth.

I started to use TeamViewer in 2008.

I did not encounter any stability issues.

I have not encountered any scalability issues yet.

Technical support is 8/10.

We used Terminal Services Server, which is obviously expensive.

In both personal and commercial use, initial setup was straightforward.

TeamViewer is a professional, flexible solution and platform independent, so it's worth it's price.

I evaluated Terminal Services, pcAnywhere, DameWare, VNC, Windows RDC (professional only).

For both personal and commercial use, if you are looking for ease of use and flexibility, TeamViewer is a good choice.

The ability to control a remote client or server from anywhere in the world and from lots of different devices. We have 100 remote users, some of which are non-English speaking. In the past, you had to try to help them over the phone and explain technical terms and procedures. Now, they simply send their TeamViewer user ID and password, and someone can connect directly to their PC and help them.

We have hundreds of remote key users, a lot of whom are non-native English speakers. Using TeamViewer allows my team & I to resolve any issue directly, without having to translate on the phone or by email.

I'd like to be able to have two simultaneous sessions open on two different screens; this would increase productivity.

I’ve been using it successfully for two years.

I only encountered stability issues with the personal/free version, never with the corporate version.

I did not encounter any scalability issues.

In general, for the corporate version, it is excellent.

I had used other remote options such as WebEx, LogMeIn, RDP sessions, etc., but none of them offered the range of features and reliability of TeamViewer.

It’s very easy. The application install is straightforward and registering the licence was also very easy.

Be sure you are compliant in licencing and choose the version which is suitable for your needs.

Try it on your personal PC as a personal free licence first.

• Remote control function
• Function to copy across data from source machine to destination

These provide easy access to large files that cannot be sent via email.

It has helped me help users from different sides of the building.

I believe the graphical resolutions can be improved on the product, as apart from this, the product is very easy to use and easy on the eye.

I have been using it for more than two years.

I have not encountered any deployment, stability or scalability issues at all.

I did not previously use a different solution.

Before choosing this product, I did not evaluate other options.

I would happily recommend this product for both personal and commercial reasons because of its price and also because of its ease of use.