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it_user1301076 - PeerSpot reviewer
Software Test Engineer at a tech services company with 1,001-5,000 employees
Real User
Good user interface, simple installation, and has a free version available
Pros and Cons
  • "From my perspective, the most important is the login."
  • "I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."

What is our primary use case?

Most of the time, I use TeamViewer. There was some remote work to be done at the time.

We use TeamViewer for remote access. The login uses a key to gain remote control of someone else's desktop.

What is most valuable?

From my perspective, the most important is the login. That's the most important because you need that key, and everything else.

In my opinion, the user interface is good.

What needs improvement?

When the application is minimized I often close it in error.

When the application is minimized, I frequently close it by accident, but I'm not sure why; perhaps there is a way to improve the stability of TeamViewer with the minimize or close or not to close it accidentally, and then you must reconnect, and so on.

Unfortunately, I don't know what additional features I would like to see included right now. I only use the main functionality, and it's fine for me the way it is now. I can't think of any new features right now.

I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone.

For how long have I used the solution?

I have been working with TeamViewer for a couple of years. I still use it when it is needed.

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What do I think about the stability of the solution?

There are some issues with the stability of TeamViewer.

I would rate the stability a seven out of ten.

What do I think about the scalability of the solution?

TeamViewer is easy to scale. It is a scalable solution.

We have two or three users in my department.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

I stopped using SmartBear, and TestComplete Mobile a year ago. That was a requirement at the company where I now work. I am currently assigned to another project and don't use TestComplete.

I am familiar with GitLab, but with limited experience. I don't have much experience with GitLab. I last worked with GitLab six months ago.

I am currently using some companies in specific test tools. We are developing some test tools at the company where I work, and this was one of them. In the past, I used Selenium mostly for web applications and some other dedicated desktop test tools, but that was also in the past.

I worked with SeleniumHQ a few years ago. Now I only work with dedicated test tools.

In this company, I only wrote a few JavaScript tests.

I have used a virtual machine in the past, but that is different from TeamViewer. I don't recall using another solution before TeamViewer.

How was the initial setup?

From my perspective, the setup is simple enough. It is not complex.

What's my experience with pricing, setup cost, and licensing?

I used the free version of TeamViewer.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate TeamViewer an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Teodora Naydenova - PeerSpot reviewer
Head of Repair Sector at a tech services company with 201-500 employees
Real User
A stable solution that only takes a few minutes to set up
Pros and Cons
  • "The solution is very stable. We've never had a problem with it."

    What is our primary use case?

    We use TeamViewer to offer remote help to customers and colleagues. 

    For how long have I used the solution?

    I have been using this solution for about three years.

    What do I think about the stability of the solution?

    The solution is very stable. We've never had a problem with it.

    What do I think about the scalability of the solution?

    Scaling this solution is very easy. There are currently more than 200 users of this solution at my company. 

    How was the initial setup?

    The initial setup is straightforward and only took about five to ten minutes. On a scale of one to five, one being the worst and five being the best, I would give the setup process a five. 

    What other advice do I have?

    I would rate this solution as a ten out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    TeamViewer
    June 2025
    Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
    861,390 professionals have used our research since 2012.
    Juan Pr - PeerSpot reviewer
    IT Professional at NTT Security
    Real User
    Remote access solution that can be setup in five minutes and is very user friendly
    Pros and Cons
    • "This solution is straightforward to use."
    • "It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."

    What is our primary use case?

    This solution has been really useful when doing product installations and needing assistance. I am able to give remote access to the person assisting me and they can view my operating system. 

    What is most valuable?

    Using this solution is straightforward.

    What needs improvement?

    It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time. 

    For how long have I used the solution?

    We have been using this solution for 5 years. 

    What do I think about the scalability of the solution?

    This is a scalable solution. 

    How was the initial setup?

    The initial setup is very straightforward. It took five to ten minutes. It can be done by yourself and there is no technical support needed.

    What other advice do I have?

    I would rate this solution a nine out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Shaamil Ashraff - PeerSpot reviewer
    Architect - Database Administration at Mitra Innovation
    Real User
    Top 5
    A secure remote access and remote control computer software that works well during low bandwidth network connectivity
    Pros and Cons
    • "I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
    • "In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."

    What is our primary use case?

    I use TeamViewer for remote access to other systems. If somebody needs help and I don't have direct connectivity to their external systems, they will start a TeamViewer session to allow me to access their system. I provide my technical expertise over those systems by directly accessing them through TeamViewer.

    What is most valuable?

    I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution.

    What needs improvement?

    In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously. 

    For how long have I used the solution?

    I have used TeamViewer on and off whenever there is a sudden requirement.

    What do I think about the stability of the solution?

    TeamViewer is a stable solution. 

    How was the initial setup?

    The initial setup is very straightforward. In less than a minute, I'm able to install and connect.

    What about the implementation team?

    I implemented this solution by myself.

    What other advice do I have?

    Clients ask me to connect on TeamViewer, but it's not my preferred tool.

    On a scale from one to ten, I would give TeamViewer an eight.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Associate Engineer - Network & Security at Connex Information Technologies
    Real User
    It's a good solution for remote users
    Pros and Cons
    • "I recommend it as a solution for remote disk users."
    • "I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."

    What needs improvement?

    I would like it if the trial version of TeamViewer allowed you to have a connection for much longer.

    What's my experience with pricing, setup cost, and licensing?

    I am using the free version of TeamViewer

    What other advice do I have?

    I rate TeamViewer 10 out of 10. I recommend it as a solution for remote disk users.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1798314 - PeerSpot reviewer
    System Engineer at a tech services company with 201-500 employees
    Real User
    Overall simple to use, reliable, and fast installation
    Pros and Cons
    • "TeamViewer is a scalable solution."

      What is our primary use case?

      I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.

      For how long have I used the solution?

      I have been using TeamViewer for a long time.

      What do I think about the stability of the solution?

      I would recommend the solution to others.

      I have found TeamViewer to be stable.

      What do I think about the scalability of the solution?

      TeamViewer is a scalable solution.

      How are customer service and support?

      I have never used the support.

      How was the initial setup?

      The initial setup is straightforward. The deployment is very easy because the client software can be installed in half of minute. You download a few megabytes of the software from their site and set up the installation or run without setup and installation.

      What about the implementation team?

      I did the implementation myself.

      What's my experience with pricing, setup cost, and licensing?

      The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper.

      We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.

      What other advice do I have?

      I rate TeamViewer a ten out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1118802 - PeerSpot reviewer
      Account Manager, Cybersecurity at a tech services company with 11-50 employees
      MSP
      Easy to manage, and troubleshoot remotely, simple to install, and offers a free version
      Pros and Cons
      • "I am satisfied with TeamViewer, and its performance."
      • "I would like to see TeamViewer support multiple platforms."

      What is our primary use case?

      We use TeamViewer for our help desk to manage and troubleshoot remotely.

      What is most valuable?

      I am satisfied with TeamViewer, and its performance.

      What needs improvement?

       I would like to see TeamViewer support multiple platforms.

      For how long have I used the solution?

      We have been working with TeamViewer for approximately eight years.

      What do I think about the stability of the solution?

      TeamViewer is a stable solution.

      What do I think about the scalability of the solution?

      I am not familiar with the scalability of TeamViewer.

      We are a small organization, with 20 employees, and we all use this solution.

      We don't have plans to increase our usage, at this time.

      How are customer service and support?

      I have not contacted technical support.

      How was the initial setup?

      The initial setup is straightforward.

      What about the implementation team?

      We completed the installation ourselves.

      What's my experience with pricing, setup cost, and licensing?

      We are using the free version. We do not pay any licensing fees.

      What other advice do I have?

      I would recommend this solution to others who are interested in using it.

      I would rate TeamViewer a nine out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.
      Updated: June 2025
      Buyer's Guide
      Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.