TeamViewer Reviews

• Ability to connect to the machine of another user and see what that person sees
• Closes many communication gaps that confront customer support departments
• Chat functionality: Enables you to communicate in real-time with the user while monitoring their screen

Working with TeamViewer has made customer support work more efficient. It aids in the communication between support and remote customers.

The voice chat could be better.

I’ve been sporadically using this software for over 10 years, both for personal and work purposes.

I encountered no stability issues.

I encountered no scalability issues.

I’ve never been in touch with TeamViewer’s technical support.

I have not used a different solution before.

The initial setup was easy via the installation wizard.

I wouldn’t be able to judge this, as I use the free version for personal purposes. My manager has arranged the professional version for business purposes.

I did not evaluate other options.

Just being able to dial in on a clients server is all I need, and it reconnects automatically when there are connection issues.

We only use it when our default remote viewer is not working. So it serves as a backup.

When clients have a newer version installed and we only have a license for version 8, there are issues. If they could allow older versions to connect to newer versions, that would be great. Right now, when you only have a license for version 8, for example, and a client has version 9+, you can't connect and the client actually has to downgrade to a lower version.

What happens is that if we only have a license for TeamViewer 8 we can only connect to clients machines that have TeamViewer 8 on. Most clients download the latest version (0, 10, 11) and only after installing TeamViewer on their side and after trying to connect we need to inform the client that we only have a TeamViewer 8 license.

I have used the solution for five years.

We have not had any deployment, stability or scalability issues beyond the above-mentioned issues on different versions.

Initial setup was straightforward.

An in-house team did the implementation.

TeamViewer is our backup; we are currently using RDP and Radmin.

It's a good product.

I love the speed of the tool and I find the dashboard to be very user-friendly. I don’t need to peck and find what I’m looking for.

I use this almost daily to log into users computers across the nation. It has enable me to troubleshoot issues much quicker than trying to talk someone else through things. It allows for nearly instantaneous troubleshooting.

Oftentimes, the session window blocks view of the system tray. I’d like to be able to minimize it or move it.

I've used this solution for two years, including some time with previous versions.

I have installed it on several devices without issue.

We had no issues with the performance.

It's been able to scale for our needs.

I haven't ever needed to use it.

I used to use LogMeIn but it seemed cumbersome and slow.

It's easy and I have had novices install it no problem.

I personally did an individual implementation as needed on a gradual basis until we were all using it.

Do it, but try the free basic version first.

• Remote control function
• Function to copy across data from source machine to destination

These provide easy access to large files that cannot be sent via email.

It has helped me help users from different sides of the building.

I believe the graphical resolutions can be improved on the product, as apart from this, the product is very easy to use and easy on the eye.

I have been using it for more than two years.

I have not encountered any deployment, stability or scalability issues at all.

I did not previously use a different solution.

Before choosing this product, I did not evaluate other options.

I would happily recommend this product for both personal and commercial reasons because of its price and also because of its ease of use.