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JamesYa - PeerSpot reviewer
Senior Solutions Architect at Cloud4C Services
Real User
Reliable, simple setup, and easy to use
Pros and Cons
  • "The most valuable feature of TeamViewer is its ease of use."
  • "The security could improve in TeamViewer."

What is our primary use case?

TeamViewer is used by support teams to connect to the end-user, where you are able to take over the PC for troubleshooting for support purpose.

What is most valuable?

The most valuable feature of TeamViewer is its ease of use.

What needs improvement?

The security could improve in TeamViewer.

For how long have I used the solution?

I have been using TeamViewer for approximately two years.

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TeamViewer
June 2025
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What do I think about the stability of the solution?

TeamViewer is stable.

What do I think about the scalability of the solution?

We have approximately 2,000 people in my organization that is using this solution.

Which solution did I use previously and why did I switch?

I have not used other solutions other than TeamViewer.

How was the initial setup?

The initial installation of TeamViewer was straightforward.

What other advice do I have?

My advice to others is this solution is simple to use.

I rate TeamViewer an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ITFlow at It Support
Real User
High performance, fast initial setup, and reliable
Pros and Cons
  • "The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
  • "I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."

What is our primary use case?

I use TeamViewer to enter someone else's computer and solve an issue they have with something. For example, desktop to desktop viewing.

What is most valuable?

The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping.

What needs improvement?

I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them.

For how long have I used the solution?

I have been using TeamViewer within the past 12 months.

What do I think about the stability of the solution?

TeamViewer is a stable solution.

What do I think about the scalability of the solution?

TeamViewer is used worldwide and it works well. At the beginning of the solution, there was some lagging but those issues were resolved. There are many people using computers and IT support and they only use AnyDesk or TeamViewer. The scalability is good.

How are customer service and support?

I have not needed to use the support from TeamViewer.

How was the initial setup?

The initial setup of TeamViewer is very easy and it takes approximately one minute to complete.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of TeamViewer. There is a subscription fee to use the premium features.

What other advice do I have?

I would recommend this solution to others. It is easy and fast to use and it doesn't require a professional level of skills or knowledge to operate. 

I rate TeamViewer an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
TeamViewer
June 2025
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,390 professionals have used our research since 2012.
Benny Sumitro - PeerSpot reviewer
GM Technical Management at PT. DATACOMM DIANGRAHA
Real User
Easy to use and reliable
Pros and Cons
  • "The most valuable feature of TeamViewer is its ease of use."
  • "TeamViewer could improve by having support for other operating systems, such as Linux."

What is our primary use case?

We use TeamViewer to do remote troubleshooting with our technology provider.

What is most valuable?

The most valuable feature of TeamViewer is its ease of use.

What needs improvement?

TeamViewer could improve by having support for other operating systems, such as Linux.

For how long have I used the solution?

I have been using TeamViewer for approximately two years. 

What do I think about the stability of the solution?

TeamViewer is quite stable. We don't have any issues with it.

What do I think about the scalability of the solution?

We have only used TeamViewer for approximately three or four users maximum for logging in at the same session. We have not tested the scalability.

We have approximately 20 users using TeamViewer. We do not have plans to increase usage.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

I use Anydesk and TeamViewer in parallel. Some people use one and some the other.

What's my experience with pricing, setup cost, and licensing?

We use the free version of TeamViewer.

What other advice do I have?

I would recommend this solution to others.

I rate TeamViewer a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1326429 - PeerSpot reviewer
Sr. System & Network Engineer at a manufacturing company with 501-1,000 employees
Real User
Top 5
Useful remote access, excellent technical support, and reliable
Pros and Cons
  • "The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
  • "We have a consultant that helps us do the virtual aspects of TeamViewer."

What is our primary use case?

We use mainly use TeamViewer for our staff. We provide the laptop to our company and they work remotely sometimes from home or travel abroad. If they face any issues with their laptop application, such as Outlook, we can connect remotely and resolve the problem.

What is most valuable?

The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use.

For how long have I used the solution?

I have been using TeamViewer for approximately two years.

What do I think about the stability of the solution?

TeamViewer is stable.

What do I think about the scalability of the solution?

We have not had any problems with the scalability of TeamViewer.

We have approximately 100 users using this solution. If more users come then we will give to purchase more licenses.

How are customer service and support?

The technical support of TeamViewer is excellent. In case we raise an issue, then support is great.

How was the initial setup?

The initial setup is straightforward, the process can take approximately 10 minutes. We add users' computers to the contact list and we can take remote control of them to solve issues.

What about the implementation team?

We have a consultant that helps us do the virtual aspects of TeamViewer.

What other advice do I have?

I rate TeamViewer a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1734594 - PeerSpot reviewer
IT Network Engineer at a maritime company with 201-500 employees
Real User
Fast and easy to manipulate
Pros and Cons
  • "TeamViewer is fast and easy to manipulate."
  • "TeamViewer could be more secure."

What is our primary use case?

TeamViewer is used for remote intervention by IT. We have five engineers that are using the solution.

What is most valuable?

TeamViewer is fast and easy to manipulate.

What needs improvement?

TeamViewer could be more secure.

For how long have I used the solution?

I have been using Remote Access TeamViewer for four years.

What do I think about the stability of the solution?

TeamViewer is a stable solution.

What do I think about the scalability of the solution?

The solution is scalable.

Which solution did I use previously and why did I switch?

We use both TeamViewer and AnyDesk. I prefer TeamViewer because it is fast and easy to manipulate.

What other advice do I have?

I would rate this solution a 6 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Network Engineer at Saudi Customs
Real User
Quick installation, reliable, and free version available
Pros and Cons
  • "I have been satisfied with TeamViewer overall."
  • "The solution could have better scalability."

What is our primary use case?

We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch.

I use TeamViewer for personal and business use.

What is most valuable?

I have been satisfied with TeamViewer overall.

For how long have I used the solution?

I have been using TeamViewer for approximately five years.

What do I think about the stability of the solution?

TeamViewer is stable.

What do I think about the scalability of the solution?

The solution could have better scalability.

We have six people in my organization that use TeamViewer.

How are customer service and support?

I have not contacted technical support.

How was the initial setup?

The installation is very easy and it takes a minute.

What's my experience with pricing, setup cost, and licensing?

The version of the solution we are using is free.

What other advice do I have?

I would recommend this solution to others.

I rate TeamViewer a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1465254 - PeerSpot reviewer
Software Engineer at a tech services company with 1,001-5,000 employees
Real User
User friendly, security options available, and good performance during remote sessions
Pros and Cons
  • "I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
  • "There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."

What is our primary use case?

We use TeamViewer for remotely managing desktops. If a user is facing difficulties or has some technical problems we can easily connect to their system to troubleshoot the issue for a resolution. There is no need to attend to their location.

What is most valuable?

I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID.

What needs improvement?

There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication.

For how long have I used the solution?

I have been using this solution for approximately one year.

What do I think about the stability of the solution?

The solution is very stable and there is not a lot of delay in performance during a remote session.

What do I think about the scalability of the solution?

We have approximately 20 people using this solution in my organization.

Which solution did I use previously and why did I switch?

I have previously used Microsoft Windows built-in remote desktop.

How was the initial setup?

The installation is very easy.

What's my experience with pricing, setup cost, and licensing?

There is a free and paid version of this solution. I am currently using the free version.

What other advice do I have?

I would advise others this is the best solution for administrators or IT personnel. You do not require very much knowledge on how to use it. You will be able to use all the features because it is user-friendly.

I rate TeamViewer a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1570380 - PeerSpot reviewer
Unemployed
Real User
Feature-rich, stable, and good support, but not a collaborative tool and requires a client to be installed for remote support
Pros and Cons
  • "It is fairly feature-rich and stable."
  • "I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

What is our primary use case?

It is generally used for remote control for remote support.

What is most valuable?

It is fairly feature-rich and stable.

What needs improvement?

I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines.

In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. 

It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls.

For how long have I used the solution?

I have used it on and off for a number of years. 

What do I think about the stability of the solution?

It has always been really stable.

What do I think about the scalability of the solution?

I believe it is scalable, but the caveat is installing the client. 

In one of the organizations, we used it for a health system, and we were supporting 16 hospitals. More recently, I used it in a small engineering architecture firm, and we supported a couple of hundred people through six different offices.

How are customer service and technical support?

Their tech support is really good. They were always very helpful. I would give them a ten out of ten.

What other advice do I have?

If you're going to go with TeamViewer, I would recommend going all-in on their suite of tools instead of trying to do a hybrid model because you always get into trouble with hybrid models for collaboration tools. I believe that integration is the key. The fewer tools you have out there, the less you have to support. Your infrastructure is also less complicated.

I would rate TeamViewer a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.