TeamViewer Reviews

We use this product primarily for remote technical support and software upgrades. We have quite a number of computers in the field which would be costly to facilitate transportation to a service location.

It's faster to connect remotely than to facilitate transportation of equipment for service. Besides, it saves the organization tons of money.

• Viewing the client screen remotely and having full control of controls.
• Instant messaging is also good. 
• Mobile device support is also great.

Wish it would support multiple support persons at the same time to assist a client for situations that need team collaboration.

The pro version never hangs up as long as it is up to date. That said, it's a stable product.

It's one of the best in my opinion, especially the pro which even multinational companies could use.

Got support documentation and never needed to call customer service.

Yes, indeed Skype, but that was an improvisation, the alternative solution was not suited for the purpose.

Quite easy to set up and straightforward.

We implemented this solution internally.

It's worth every penny; I would recommend it any time.

TeamViewer is affordable and also features a limited free version to test it out.

I have always known TeamViewer, but we tried some Microsoft solutions.

In terms of performance, TeamViewer doesn't take much of your computer/device resources to run.

IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS.

Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.

The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.

• The business interface is clunky and not well-documented. 
• It should have ability to display notes in the computer list.

I use it to train remote employees on the database and to troubleshoot their computer for them

Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I walk them through things on their computers.

The ease in which it operates. I have been able to get complete computer novices in different time zones to download and install the program with ease so that I could troubleshoot their computer issues.

Only the paid version allows for file transfer. Also, it is annoying that I have to upgrade every time they release a new version because I can't use an older version to access a new one even if my version is paid and their version is a trial.

Only stability issues were due to Internet speed or instability.

No, it is easily scalable.

Satisfactory

Yes, we used LogMeIn. A colleague turned me onto this as a cheaper alternative that works even better.

Very easy to setup. I have gotten computer novices to install and run the program with just a few word of instruction.

There is a free version. Try it out. You will like it. Then, at the end of the trial, make the purchase at the tier that fits your needs. You can always scale up.

Yes, LogMeIn. I preferred TeamViewer though.

Try the free version to evaluate. I am sure you will be satisfied.

I only use TeamViewer for troubleshooting methods when the students or staff members are unable to come to the IT desk.

• The most important aspect of the software is remote access
• Helps alleviate confusion with directions over the phone
• Security: The user can input their credentials, personal information such as usernames, passwords, and secure payment methods without the risk of the IT personnel using it maliciously.

This software is a lifesaver for distant and commuter students who cannot physically be on campus. As a school's main IT support center, we use this software constantly. Many students keep the program on their desktops so it is easy to remotely connect to their devices.

Unfortunately, the software is hit or miss when it comes to iOS devices, especially Macs. It seems that the new updates may have included better iOS supported drivers. However, when we used the software, it only worked a handful of times.

I have used this software from September-May of the 2015-2016 school year at Stevens. We still use the software to remotely connect into domain computers and laptops on our wireless network.

Overall, we did not encounter stability issues. For the most part, TeamViewer is a headache reliever. Even though the connection between the two devices may drop every once and a while, it is primarily successful.

There have been no issues with scalability.

It was very simple to set up on both the IT and the student side. We have a link to the main TeamViewer website in our university portal that gives straightforward instructions on how to install the software properly.

Use this product. It is so easy to use and it makes students and staff happy. Older staff and professors are amazed that I can control their machines remotely, almost like a wizard.

• The ability to remotely access a customer’s computer, especially with unattended access granted.
• I have time to dig through configuration files and logs to analyze issues customers don’t always want to stand by and watch.
• The product can transfer patches and firmware upgrades through the connection, since some of them are too big for email attachments.

I use it all the time so I can see the customer issues and interact with them live. This is opposed to being sent screenshots and having to describe to someone how to gain super user access and execute the system level commands that need to be run after a file has been edited. 

This prevents having to expose curious people to a world of fragility, that most don’t understand. They could potentially break inside their appliance and void their warranty.

I had an issue recently where my mouse clicks weren’t being registered. I had to ask the customer to click on the things I needed.

I have used TeamViewer for 3 to 4 years personally for access to my personal computers. I have used it for a year professionally as a technical support specialist.

I have not yet encountered any stability issues.

I have not encountered any scalability issues.

The initial setup was simple.

We evaluated GoToMeeting, GoToAssist, and RealVNC.

It’s pretty dependable and very easy to use. I would recommend it to any IT professional who needs remote access to customer computers.

• Ability to connect to the machine of another user and see what that person sees
• Closes many communication gaps that confront customer support departments
• Chat functionality: Enables you to communicate in real-time with the user while monitoring their screen

Working with TeamViewer has made customer support work more efficient. It aids in the communication between support and remote customers.

The voice chat could be better.

I’ve been sporadically using this software for over 10 years, both for personal and work purposes.

I encountered no stability issues.

I encountered no scalability issues.

I’ve never been in touch with TeamViewer’s technical support.

I have not used a different solution before.

The initial setup was easy via the installation wizard.

I wouldn’t be able to judge this, as I use the free version for personal purposes. My manager has arranged the professional version for business purposes.

I did not evaluate other options.

• No configuration required; it starts quickly and is easy to use.
• High security.
• International (more than 30 languages).
• Multi-platform (PC, mobile phones, etc.).

Users can be easily supported remotely.

It would be nice to see TeamViewer load screens faster.

I have used this product since 2009.

I would rate technical support as 8/10.

I’m using two solutions due to company policies.

The initial configuration is very simple. There is no need to be computer literate to do it.

We evaluated RemotePC, Windows Remote Desktop and Microsoft Lync.

Go ahead, it’s the best of all the remote access software products.

It is easy to use. We enjoy being able to save remote computer information for quick access.

I can effectively remotely troubleshoot personnel issues no matter where they are!

The only thing I can think of is a quick-deploy / auto-installer for the end users.

We have used the solution for two years.

We have not yet encountered any stability issues.

We have not encountered any scalability issues.

We haven't yet contacted technical support.

We used Chrome Remote Desktop. CRD was unstable and lost connectivity often.

The setup was straightforward. Just install and run at host and remote computers.

The pricing structure under which I purchased has been great because as long as the remote and host computers are running the same version, there is no need to upgrade.

We evaluated LogMeIn.

From a cost perspective, it's a great buy.