We use this product primarily for remote technical support and software upgrades. We have quite a number of computers in the field which would be costly to facilitate transportation to a service location.
Sponsorship at World Vision Zimbabwe
Has the ability to view the client screen remotely and have full control of controls
What is our primary use case?
How has it helped my organization?
It's faster to connect remotely than to facilitate transportation of equipment for service. Besides, it saves the organization tons of money.
What is most valuable?
- Viewing the client screen remotely and having full control of controls.
- Instant messaging is also good.
- Mobile device support is also great.
What needs improvement?
Wish it would support multiple support persons at the same time to assist a client for situations that need team collaboration.
Buyer's Guide
TeamViewer
June 2025

Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,390 professionals have used our research since 2012.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The pro version never hangs up as long as it is up to date. That said, it's a stable product.
What do I think about the scalability of the solution?
It's one of the best in my opinion, especially the pro which even multinational companies could use.
How are customer service and support?
Got support documentation and never needed to call customer service.
Which solution did I use previously and why did I switch?
Yes, indeed Skype, but that was an improvisation, the alternative solution was not suited for the purpose.
How was the initial setup?
Quite easy to set up and straightforward.
What about the implementation team?
We implemented this solution internally.
What was our ROI?
It's worth every penny; I would recommend it any time.
What's my experience with pricing, setup cost, and licensing?
TeamViewer is affordable and also features a limited free version to test it out.
Which other solutions did I evaluate?
I have always known TeamViewer, but we tried some Microsoft solutions.
What other advice do I have?
In terms of performance, TeamViewer doesn't take much of your computer/device resources to run.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Executive Director at netCorps
Used for ad hoc remote support of individuals. The business interface is clunky.
Pros and Cons
- "The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
- "Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
- "The business interface is clunky and not well-documented."
- "It should have ability to display notes in the computer list."
What is our primary use case?
IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS.
How has it helped my organization?
Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.
What is most valuable?
The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.
What needs improvement?
- The business interface is clunky and not well-documented.
- It should have ability to display notes in the computer list.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
TeamViewer
June 2025

Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,390 professionals have used our research since 2012.
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees
Very easy to setup. Computer novices can install it.
What is our primary use case?
I use it to train remote employees on the database and to troubleshoot their computer for them
How has it helped my organization?
Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I walk them through things on their computers.
What is most valuable?
The ease in which it operates. I have been able to get complete computer novices in different time zones to download and install the program with ease so that I could troubleshoot their computer issues.
What needs improvement?
Only the paid version allows for file transfer. Also, it is annoying that I have to upgrade every time they release a new version because I can't use an older version to access a new one even if my version is paid and their version is a trial.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Only stability issues were due to Internet speed or instability.
What do I think about the scalability of the solution?
No, it is easily scalable.
How are customer service and technical support?
Satisfactory
Which solution did I use previously and why did I switch?
Yes, we used LogMeIn. A colleague turned me onto this as a cheaper alternative that works even better.
How was the initial setup?
Very easy to setup. I have gotten computer novices to install and run the program with just a few word of instruction.
What's my experience with pricing, setup cost, and licensing?
There is a free version. Try it out. You will like it. Then, at the end of the trial, make the purchase at the tier that fits your needs. You can always scale up.
Which other solutions did I evaluate?
Yes, LogMeIn. I preferred TeamViewer though.
What other advice do I have?
Try the free version to evaluate. I am sure you will be satisfied.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineering Aide at a government with 1,001-5,000 employees
The most important feature is remote access.
What is most valuable?
I only use TeamViewer for troubleshooting methods when the students or staff members are unable to come to the IT desk.
- The most important aspect of the software is remote access
- Helps alleviate confusion with directions over the phone
- Security: The user can input their credentials, personal information such as usernames, passwords, and secure payment methods without the risk of the IT personnel using it maliciously.
How has it helped my organization?
This software is a lifesaver for distant and commuter students who cannot physically be on campus. As a school's main IT support center, we use this software constantly. Many students keep the program on their desktops so it is easy to remotely connect to their devices.
What needs improvement?
Unfortunately, the software is hit or miss when it comes to iOS devices, especially Macs. It seems that the new updates may have included better iOS supported drivers. However, when we used the software, it only worked a handful of times.
For how long have I used the solution?
I have used this software from September-May of the 2015-2016 school year at Stevens. We still use the software to remotely connect into domain computers and laptops on our wireless network.
What do I think about the stability of the solution?
Overall, we did not encounter stability issues. For the most part, TeamViewer is a headache reliever. Even though the connection between the two devices may drop every once and a while, it is primarily successful.
What do I think about the scalability of the solution?
There have been no issues with scalability.
How was the initial setup?
It was very simple to set up on both the IT and the student side. We have a link to the main TeamViewer website in our university portal that gives straightforward instructions on how to install the software properly.
What other advice do I have?
Use this product. It is so easy to use and it makes students and staff happy. Older staff and professors are amazed that I can control their machines remotely, almost like a wizard.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Support Specialist at a tech company with 501-1,000 employees
I can gain remote access and help customers. I had an issue where my mouse clicks weren’t being registered.
What is most valuable?
- The ability to remotely access a customer’s computer, especially with unattended access granted.
- I have time to dig through configuration files and logs to analyze issues customers don’t always want to stand by and watch.
- The product can transfer patches and firmware upgrades through the connection, since some of them are too big for email attachments.
How has it helped my organization?
I use it all the time so I can see the customer issues and interact with them live. This is opposed to being sent screenshots and having to describe to someone how to gain super user access and execute the system level commands that need to be run after a file has been edited.
This prevents having to expose curious people to a world of fragility, that most don’t understand. They could potentially break inside their appliance and void their warranty.
What needs improvement?
I had an issue recently where my mouse clicks weren’t being registered. I had to ask the customer to click on the things I needed.
For how long have I used the solution?
I have used TeamViewer for 3 to 4 years personally for access to my personal computers. I have used it for a year professionally as a technical support specialist.
What do I think about the stability of the solution?
I have not yet encountered any stability issues.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How was the initial setup?
The initial setup was simple.
Which other solutions did I evaluate?
We evaluated GoToMeeting, GoToAssist, and RealVNC.
What other advice do I have?
It’s pretty dependable and very easy to use. I would recommend it to any IT professional who needs remote access to customer computers.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Application Support Engineer at a computer software company with 51-200 employees
Enables me to connect to the machine of another user and see what that person sees.
What is most valuable?
- Ability to connect to the machine of another user and see what that person sees
- Closes many communication gaps that confront customer support departments
- Chat functionality: Enables you to communicate in real-time with the user while monitoring their screen
How has it helped my organization?
Working with TeamViewer has made customer support work more efficient. It aids in the communication between support and remote customers.
What needs improvement?
The voice chat could be better.
For how long have I used the solution?
I’ve been sporadically using this software for over 10 years, both for personal and work purposes.
What do I think about the stability of the solution?
I encountered no stability issues.
What do I think about the scalability of the solution?
I encountered no scalability issues.
How are customer service and technical support?
I’ve never been in touch with TeamViewer’s technical support.
Which solution did I use previously and why did I switch?
I have not used a different solution before.
How was the initial setup?
The initial setup was easy via the installation wizard.
What's my experience with pricing, setup cost, and licensing?
I wouldn’t be able to judge this, as I use the free version for personal purposes. My manager has arranged the professional version for business purposes.
Which other solutions did I evaluate?
I did not evaluate other options.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-founder & Digital Transformation Officer at a energy/utilities company with 1,001-5,000 employees
Allows us to support users remotely.
What is most valuable?
- No configuration required; it starts quickly and is easy to use.
- High security.
- International (more than 30 languages).
- Multi-platform (PC, mobile phones, etc.).
How has it helped my organization?
Users can be easily supported remotely.
What needs improvement?
It would be nice to see TeamViewer load screens faster.
For how long have I used the solution?
I have used this product since 2009.
How are customer service and technical support?
I would rate technical support as 8/10.
Which solution did I use previously and why did I switch?
I’m using two solutions due to company policies.
How was the initial setup?
The initial configuration is very simple. There is no need to be computer literate to do it.
Which other solutions did I evaluate?
We evaluated RemotePC, Windows Remote Desktop and Microsoft Lync.
What other advice do I have?
Go ahead, it’s the best of all the remote access software products.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support and Development at a local government with 51-200 employees
Remote access software enabling troubleshooting regardless of location.
What is most valuable?
It is easy to use. We enjoy being able to save remote computer information for quick access.
How has it helped my organization?
I can effectively remotely troubleshoot personnel issues no matter where they are!
What needs improvement?
The only thing I can think of is a quick-deploy / auto-installer for the end users.
For how long have I used the solution?
We have used the solution for two years.
What do I think about the stability of the solution?
We have not yet encountered any stability issues.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How are customer service and technical support?
We haven't yet contacted technical support.
Which solution did I use previously and why did I switch?
We used Chrome Remote Desktop. CRD was unstable and lost connectivity often.
How was the initial setup?
The setup was straightforward. Just install and run at host and remote computers.
What's my experience with pricing, setup cost, and licensing?
The pricing structure under which I purchased has been great because as long as the remote and host computers are running the same version, there is no need to upgrade.
Which other solutions did I evaluate?
We evaluated LogMeIn.
What other advice do I have?
From a cost perspective, it's a great buy.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
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Updated: June 2025
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