- No configuration required; it starts quickly and is easy to use.
- High security.
- International (more than 30 languages).
- Multi-platform (PC, mobile phones, etc.).
Head of IT with 51-200 employees
Free. Good for screen sharing and remote control. Limited video and web conferencing functionality.
Pros:
Free
Good for screen sharing and remote control
Cons:
Small video display
Requires a client (not very heavy)
Basic web conferencing functionality
For how long have you used this product?
- Just evaluated it for a short period
Which features of this product are most valuable to you?
- Screenshare, remote control
What areas of this product have room for improvement?
- Option to view larger video displays, share specific apps, web access
Did you encounter any issues with deployment, stability or scalability?
- no
Did you previously use a different solution and if so, why did you switch?
- Used many other online meeting solutions. Will review more.
Was the initial setup straightforward or complex? In what ways?
- straightforward
Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- self service
What was your original setup cost for this product and what is your day-to-day cost of using this product?
- Minimum cost for business is $749 one time perpetual license
What advice would you give to others looking into implementing this product?
- good tool for support but not for most online meeting use cases
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Co-founder & Digital Transformation Officer at a energy/utilities company with 1,001-5,000 employees
Allows us to support users remotely.
What is most valuable?
How has it helped my organization?
Users can be easily supported remotely.
What needs improvement?
It would be nice to see TeamViewer load screens faster.
For how long have I used the solution?
I have used this product since 2009.
How are customer service and technical support?
I would rate technical support as 8/10.
Which solution did I use previously and why did I switch?
I’m using two solutions due to company policies.
How was the initial setup?
The initial configuration is very simple. There is no need to be computer literate to do it.
Which other solutions did I evaluate?
We evaluated RemotePC, Windows Remote Desktop and Microsoft Lync.
What other advice do I have?
Go ahead, it’s the best of all the remote access software products.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
TeamViewer
April 2024
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.
Desktop Support Technician at a marketing services firm with 1,001-5,000 employees
Wide support of platforms allows for a single solution.
Valuable Features:
- Cross platform compatibility
- File exchange
- Remote control
Improvements to My Organization:
Saves travel time. Wide support of platforms allows for a single solution.
Room for Improvement:
- Full integration of computer's user account system. Be able to login using the local computer's credentials rather than setting up a unique Teamviewer account/password.
- Multiple session support. Be able to login into the same computer but have multiple sessions for each user. Concurrent login.
- Speed
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works
Unattended access with "single" login
What is our primary use case?
Accessing unattended servers, Mac, Linux, Windows, Raspberry.
What is most valuable?
Unattended access with "single" login.
What needs improvement?
The price is a killer for the amount I normally use it.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO with 51-200 employees
It does not require firewall or port configuration. I'd like an easier way to share and combine contact lists.
What is most valuable?
- Quick support option
- File transfer
- No firewall or port configuration
How has it helped my organization?
- Quicker and easier to connect to our customers’ PCs to resolve software issues
What needs improvement?
- An easier way to share and combine contact lists
For how long have I used the solution?
I have used it for over four years.
What do I think about the stability of the solution?
I have not encountered any stability issues so far.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
I have not had to use technical support.
Which solution did I use previously and why did I switch?
I previously used VNC and pcAnywhere. They are obsolete; had to configure firewalls and ports.
How was the initial setup?
Initial setup was simple. It was easy to install; add a license key and set up a contacts list.
What's my experience with pricing, setup cost, and licensing?
Our customers use the free version, as they rarely need to use it.
Which other solutions did I evaluate?
Before choosing this product, we also evaluated LogMeIn.
What other advice do I have?
Get the license that suits your needs and causes the least conflict with their clients when new versions are released.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Engineer - Network & Security at Connex Information Technologies
It's a good solution for remote users
Pros and Cons
- "I recommend it as a solution for remote disk users."
- "I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
What needs improvement?
I would like it if the trial version of TeamViewer allowed you to have a connection for much longer.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of TeamViewer
What other advice do I have?
I rate TeamViewer 10 out of 10. I recommend it as a solution for remote disk users.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Network Engineer at a maritime company with 201-500 employees
Fast and easy to manipulate
Pros and Cons
- "TeamViewer is fast and easy to manipulate."
- "TeamViewer could be more secure."
What is our primary use case?
TeamViewer is used for remote intervention by IT. We have five engineers that are using the solution.
What is most valuable?
TeamViewer is fast and easy to manipulate.
What needs improvement?
TeamViewer could be more secure.
For how long have I used the solution?
I have been using Remote Access TeamViewer for four years.
What do I think about the stability of the solution?
TeamViewer is a stable solution.
What do I think about the scalability of the solution?
The solution is scalable.
Which solution did I use previously and why did I switch?
We use both TeamViewer and AnyDesk. I prefer TeamViewer because it is fast and easy to manipulate.
What other advice do I have?
I would rate this solution a 6 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Manager, Cybersecurity at a tech services company with 11-50 employees
Easy to manage, and troubleshoot remotely, simple to install, and offers a free version
Pros and Cons
- "I am satisfied with TeamViewer, and its performance."
- "I would like to see TeamViewer support multiple platforms."
What is our primary use case?
We use TeamViewer for our help desk to manage and troubleshoot remotely.
What is most valuable?
I am satisfied with TeamViewer, and its performance.
What needs improvement?
I would like to see TeamViewer support multiple platforms.
For how long have I used the solution?
We have been working with TeamViewer for approximately eight years.
What do I think about the stability of the solution?
TeamViewer is a stable solution.
What do I think about the scalability of the solution?
I am not familiar with the scalability of TeamViewer.
We are a small organization, with 20 employees, and we all use this solution.
We don't have plans to increase our usage, at this time.
How are customer service and support?
I have not contacted technical support.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
We are using the free version. We do not pay any licensing fees.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate TeamViewer a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free TeamViewer Report and get advice and tips from experienced pros
sharing their opinions.
Updated: April 2024
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