TeamViewer Reviews

• The ability to connect to and control remote PCs across various NAT and firewall barriers.
• The ability to interact with the computer prior to end-user login.

We have a lot of remote offices, and without the ability to remotely control the computers at these properties, my job would be much more difficult to perform. I'd otherwise have to jump on a plane to address any and every hardware or end-user situation that pops up. Other competing products, such as LogMeIn and VNC Server, don't offer the same mix of functionality and security.

Quick User Switching has a very nasty tendency to render the screen output unstable. If my remote work requires switching logins on the remote computer, TeamViewer's video output will cut out completely and I'd have to instruct the end user over the phone to either restart the computer, or end and then restart the session in order to restore video output. In cases where even this doesn't resolve the issue, I've had to resort to the built-in RDP application in Windows, which, of course, makes it impossible for the end user to interact with the computer for troubleshooting.

I have used this solution for two years.

TeamViewer apparently has compatibility issues with Dell's ImageAssist utility (which we use to author and deploy corporate Windows 10 images). Specifically, the way it interacts with a computer's video drivers isn't exactly supported, so I've had to install it post-imaging. That's likely a problem that Dell has to get straightened out.

I've used several flavors of VNC apps in the past. They were OK, but it took work to make them secure out of the box (insofar as a VNC solution can be secure). I've used LogMeIn before also, but it didn't provide the same level of functionality and versatility as TeamViewer. Plus, it had trouble traversing some firewall solutions.

Initial setup was straightforward. Nothing complicated. Just kept clicking Next, basically.

An in-house team implemented it. My advice would be to research how the program interacts with your imaging solution if you're baking it into your corporate image.

$3000+ for a corporate license was steep, I must say. But if your options are between remote support and hopping on a plane (such being the case in my company and industry), you'll make the money back in saved travel expenses alone.

I'd say consider TeamViewer if your company has several geographically separate branch offices. If you're primarily supporting systems in a single building, I think more cost-effective solutions are available. But of course, go with what works best for your given network setup.

Just being able to dial in on a clients server is all I need, and it reconnects automatically when there are connection issues.

We only use it when our default remote viewer is not working. So it serves as a backup.

When clients have a newer version installed and we only have a license for version 8, there are issues. If they could allow older versions to connect to newer versions, that would be great. Right now, when you only have a license for version 8, for example, and a client has version 9+, you can't connect and the client actually has to downgrade to a lower version.

What happens is that if we only have a license for TeamViewer 8 we can only connect to clients machines that have TeamViewer 8 on. Most clients download the latest version (0, 10, 11) and only after installing TeamViewer on their side and after trying to connect we need to inform the client that we only have a TeamViewer 8 license.

I have used the solution for five years.

We have not had any deployment, stability or scalability issues beyond the above-mentioned issues on different versions.

Initial setup was straightforward.

An in-house team did the implementation.

TeamViewer is our backup; we are currently using RDP and Radmin.

It's a good product.

I very much like the stability and speed of TeamViewer. Teamviewer has never crashed, connects for 99.99% without delays in only a few seconds. When connected, it's like you work on the remote machine like you would locally, no delays, no sluggishness, just perfect.

It has a lot of features (of which I only use about half). There are a lot of features which can be configured as you like to work. However, there are two categories that I never use although they can be very handy.

1. Communications: provides build in audio and video between parties. I personally use Skype for this because it is my preferred way of communication for years and most of my customers have it too. I guess for other users this may be a huge benefit because if the remote side has no communication software installed, you have one build in.
2. Most of the files & share options: Remote print, VPN, screen-shot, session recording, share via ... are options I don't use because I have no need for them but I'm sure they have great benefits for people who do. For screen-shots I use Faststone Capture for everything so it's easier for me to use that in Teamviewer too.

A major advantage is that it is available for almost all of the operating systems including Windows, Linux, Mac, Android, and so on. You can have more than one active session, so imagine that you can remotely control a PC and a smart-phone of the same user at the same time.

When a customer want to connect his smart-phone with his PC and there are problems, you can take over the phone in one session and open a second session for the PC. You can very easy switch between them.
When several users need some updates, you can open a session for each of them. Starting the updates on the first machine and while waiting, switch and start the update on the second machine, etc.

This sounds really strange but, at the moment, we can't think of any improvements in the scope of this product for our company. It already has everything we need and it works like a dream.

In the years I have used TeamViewer, everything that I missed was already added. So, over the last year, there was never a time that I wished for something more or different that what I have now.

For me, it is a perfect product and I really don't know anything that I can think of that would make the product easier or better.

The only thing I wish for is a better price for small users.

I have used this solution for about 5 years.

Since we have been using TeamViewer, we have never experienced any issue. This sounds like paid sales text but it isn't.

Customer service is very good. The people at TeamViewer are listening to what you want and try to help.

Technical support is very good. Although we have had no problems, we had some questions about a few settings in TeamViewer and we got a no-nonsense response immediately.

I have used/tried most of the existing remote access solutions. It was an ongoing search between software and services. After too many problem with a product, I searched for other solutions.

It was the most simple setup I ever had with any software. Download, install with only a few settings to choose and start using it.

I installed it myself; no team needed; everyone can do this. I have no advice for implementation. Just install it and use it. If you have a team that is going to use it, you have to buy a license accordingly; that's all.

Noncommercial use: Free.

Commercial use with only a few (paying) customers: It depends on the amount of time you use TeamViewer and what the customer is willing to pay.

Commercial use: Prices of the licenses are somewhat high but ROI can be achieved very quickly in many cases.

TeamViewer was, from the first use, my favorite. After about five years of use, I never have had the need to look for other solutions.

• Cross platform compatibility
• File exchange
• Remote control

Saves travel time.  Wide support of platforms allows for a single solution.

• Full integration of computer's user account system.  Be able to login using the local computer's credentials rather than setting up a unique Teamviewer account/password.
• Multiple session support.   Be able to login into the same computer but have multiple sessions for each user. Concurrent login.
• Speed

I think "actions" to send keyboard commands, remote reboot, chat, and the settings. They are the most valuable because many technicians will tell you how they've encountered problems finishing work on a system and can't complete it because they can't remote back in without assistance from someone physically onsite. The same goes for keyboard commands, as I can use "Ctrl+Alt+Del" and other commands which has helped me to save time and energy traveling to site.

The one area which needs improvement for both the standalone and enterprise versions would be "inter-operability" between versions. For all the features it offers why isn't it able to work with using backward compatibility. As if one system is using a newer version than mine, I cant connect. If I have a newer version, it may not allow me to connect. For the level of use this app has, this in my opinion shouldn't be an issue. It's possible the app has some inner workings and other advanced features I have not used or tried.

I have used TeamViewer independently via my own personal account starting circa 2009 and have on occasion used it in its enterprise form for nearly the same time.

I've performed a deployment.

I have never had to contact customer support for any connection issues. I have been able to resolve the issues myself as it. Normally any issue simply requires someone to be onsite to restart the service and ensure TeamViewer was on and running correctly.

I have previously worked with RescueMe, formerly LogMeIn and Bogmar. I believe that this is the only utility that allows chat, file transfer, "screenswapping", remoting in, and inviting attendees to a meeting.

I assumed there was no way to setup without obtaining the 'users' approval. As I continued to learn it, I was able to delve into its features and taught myself, although I've still not tried nor completely worked out the "LAN-Wake Up" feature.

I would note that if you're working for/from an enterprise standpoint, two imperatives would be to ensure all clients are running the same version. My other advice would be to assign an individual to maintain the "alias" names of all connected systems and/or groups. In the past I have frequently had to go into properties and modify the information. Similarly, I've had issue connecting to users as that information wasn't updated and it slowdowns work if you then have to resolve this first.

I love the speed of the tool and I find the dashboard to be very user-friendly. I don’t need to peck and find what I’m looking for.

I use this almost daily to log into users computers across the nation. It has enable me to troubleshoot issues much quicker than trying to talk someone else through things. It allows for nearly instantaneous troubleshooting.

Oftentimes, the session window blocks view of the system tray. I’d like to be able to minimize it or move it.

I've used this solution for two years, including some time with previous versions.

I have installed it on several devices without issue.

We had no issues with the performance.

It's been able to scale for our needs.

I haven't ever needed to use it.

I used to use LogMeIn but it seemed cumbersome and slow.

It's easy and I have had novices install it no problem.

I personally did an individual implementation as needed on a gradual basis until we were all using it.

Do it, but try the free basic version first.

One of the functional capabilities for TeamViewer is that it is able to bypass any corporate firewall (using the standard internet port 80, and port 443) that enables us to provide off-site IT service and support when our corporate travelers are out of the office/town, and when they need IT assistance. Whatever location they are in, as long as they have internet access, we are able to provide the necessary IT services and support by connecting remotely to their machines.

Once, our company president was unable to launch his email on his notebook during one of his business trips. When the IT help-desk received his call (in the middle of the night), the help-desk personnel were able to resolve the problem in less than two minutes through the use of the TeamViewer host being installed on his notebook in the first place. Our company president was very impressed by the immediate resolution and was very satisfied with it.

A Linux version would be great as well.

I started off evaluating TeamViewer 7 as a trial solution for the company, in order to resolve issues with the long distance remote IT service and support.

No issues encountered.

No issues encountered.

I have never ever had to call the TeamViewer customer service hotline because the product is a very simple piece of software to use.

I have never ever had to call the TeamViewer technical hotline because the product is a very simple piece of software to use.

We used VNC software for remote support within office premises, but as the business requirement changed, we had to make the change from VNC to TeamViewer.

It's as simple as A-B-C as the full version and host version are very simple to install. Even a non IT person would be able to install it onto a computer through the simple user-interface screen guide.

The implementation was done by an in-house team.

The costs of the licenses are huge. Therefore, for a small size business company with less than 250 users in Asia, the ROI will take a long time to recover.

We projected to purchase the licenses for the IT team to have the full-version while the rest of the users would only have the host version. In the end, we purchased five user licenses for the full version.

No other options were evaluated.

To date, I have seen the growth of TeamViewer grow from strength to strength for other capabilities such as Mac, mobile device support, whiteboard tools, on-line meetings session. Once you use it, you will never want to use another remote service product again.