- The ability to connect to and control remote PCs across various NAT and firewall barriers.
- The ability to interact with the computer prior to end-user login.
IT Operations Manager at a real estate/law firm with 501-1,000 employees
Enables us to connect to and control remote PCs across various NAT and firewall barriers.
What is most valuable?
How has it helped my organization?
We have a lot of remote offices, and without the ability to remotely control the computers at these properties, my job would be much more difficult to perform. I'd otherwise have to jump on a plane to address any and every hardware or end-user situation that pops up. Other competing products, such as LogMeIn and VNC Server, don't offer the same mix of functionality and security.
What needs improvement?
Quick User Switching has a very nasty tendency to render the screen output unstable. If my remote work requires switching logins on the remote computer, TeamViewer's video output will cut out completely and I'd have to instruct the end user over the phone to either restart the computer, or end and then restart the session in order to restore video output. In cases where even this doesn't resolve the issue, I've had to resort to the built-in RDP application in Windows, which, of course, makes it impossible for the end user to interact with the computer for troubleshooting.
For how long have I used the solution?
I have used this solution for two years.
Buyer's Guide
TeamViewer
June 2025

Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,390 professionals have used our research since 2012.
What was my experience with deployment of the solution?
TeamViewer apparently has compatibility issues with Dell's ImageAssist utility (which we use to author and deploy corporate Windows 10 images). Specifically, the way it interacts with a computer's video drivers isn't exactly supported, so I've had to install it post-imaging. That's likely a problem that Dell has to get straightened out.
Which solution did I use previously and why did I switch?
I've used several flavors of VNC apps in the past. They were OK, but it took work to make them secure out of the box (insofar as a VNC solution can be secure). I've used LogMeIn before also, but it didn't provide the same level of functionality and versatility as TeamViewer. Plus, it had trouble traversing some firewall solutions.
How was the initial setup?
Initial setup was straightforward. Nothing complicated. Just kept clicking Next, basically.
What about the implementation team?
An in-house team implemented it. My advice would be to research how the program interacts with your imaging solution if you're baking it into your corporate image.
What was our ROI?
$3000+ for a corporate license was steep, I must say. But if your options are between remote support and hopping on a plane (such being the case in my company and industry), you'll make the money back in saved travel expenses alone.
What other advice do I have?
I'd say consider TeamViewer if your company has several geographically separate branch offices. If you're primarily supporting systems in a single building, I think more cost-effective solutions are available. But of course, go with what works best for your given network setup.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Analyst at a tech company with 501-1,000 employees
It reconnects automatically when there are connection issues.
Valuable Features:
Just being able to dial in on a clients server is all I need, and it reconnects automatically when there are connection issues.
Improvements to My Organization:
We only use it when our default remote viewer is not working. So it serves as a backup.
Room for Improvement:
When clients have a newer version installed and we only have a license for version 8, there are issues. If they could allow older versions to connect to newer versions, that would be great. Right now, when you only have a license for version 8, for example, and a client has version 9+, you can't connect and the client actually has to downgrade to a lower version.
What happens is that if we only have a license for TeamViewer 8 we can only connect to clients machines that have TeamViewer 8 on. Most clients download the latest version (0, 10, 11) and only after installing TeamViewer on their side and after trying to connect we need to inform the client that we only have a TeamViewer 8 license.
Use of Solution:
I have used the solution for five years.
Deployment Issues:
We have not had any deployment, stability or scalability issues beyond the above-mentioned issues on different versions.
Initial Setup:
Initial setup was straightforward.
Implementation Team:
An in-house team did the implementation.
Other Solutions Considered:
TeamViewer is our backup; we are currently using RDP and Radmin.
Other Advice:
It's a good product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
TeamViewer
June 2025

Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,390 professionals have used our research since 2012.
Analist / developer at a tech services company with 51-200 employees
You can have more than one active session to control a PC and a smart-phone of the same user at the same time.
What is most valuable?
I very much like the stability and speed of TeamViewer. Teamviewer has never crashed, connects for 99.99% without delays in only a few seconds. When connected, it's like you work on the remote machine like you would locally, no delays, no sluggishness, just perfect.
It has a lot of features (of which I only use about half). There are a lot of features which can be configured as you like to work. However, there are two categories that I never use although they can be very handy.
- Communications: provides build in audio and video between parties. I personally use Skype for this because it is my preferred way of communication for years and most of my customers have it too. I guess for other users this may be a huge benefit because if the remote side has no communication software installed, you have one build in.
- Most of the files & share options: Remote print, VPN, screen-shot, session recording, share via ... are options I don't use because I have no need for them but I'm sure they have great benefits for people who do. For screen-shots I use Faststone Capture for everything so it's easier for me to use that in Teamviewer too.
A major advantage is that it is available for almost all of the operating systems including Windows, Linux, Mac, Android, and so on. You can have more than one active session, so imagine that you can remotely control a PC and a smart-phone of the same user at the same time.
When a customer want to connect his smart-phone with his PC and there are problems, you can take over the phone in one session and open a second session for the PC. You can very easy switch between them.
When several users need some updates, you can open a session for each of them. Starting the updates on the first machine and while waiting, switch and start the update on the second machine, etc.
What needs improvement?
This sounds really strange but, at the moment, we can't think of any improvements in the scope of this product for our company. It already has everything we need and it works like a dream.
In the years I have used TeamViewer, everything that I missed was already added. So, over the last year, there was never a time that I wished for something more or different that what I have now.
For me, it is a perfect product and I really don't know anything that I can think of that would make the product easier or better.
The only thing I wish for is a better price for small users.
For how long have I used the solution?
I have used this solution for about 5 years.
What was my experience with deployment of the solution?
Since we have been using TeamViewer, we have never experienced any issue. This sounds like paid sales text but it isn't.
How are customer service and technical support?
Customer Service:
Customer service is very good. The people at TeamViewer are listening to what you want and try to help.
Technical Support:Technical support is very good. Although we have had no problems, we had some questions about a few settings in TeamViewer and we got a no-nonsense response immediately.
Which solution did I use previously and why did I switch?
I have used/tried most of the existing remote access solutions. It was an ongoing search between software and services. After too many problem with a product, I searched for other solutions.
How was the initial setup?
It was the most simple setup I ever had with any software. Download, install with only a few settings to choose and start using it.
What about the implementation team?
I installed it myself; no team needed; everyone can do this. I have no advice for implementation. Just install it and use it. If you have a team that is going to use it, you have to buy a license accordingly; that's all.
What's my experience with pricing, setup cost, and licensing?
Noncommercial use: Free.
Commercial use with only a few (paying) customers: It depends on the amount of time you use TeamViewer and what the customer is willing to pay.
Commercial use: Prices of the licenses are somewhat high but ROI can be achieved very quickly in many cases.
Which other solutions did I evaluate?
TeamViewer was, from the first use, my favorite. After about five years of use, I never have had the need to look for other solutions.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Desktop Support Technician at a marketing services firm with 1,001-5,000 employees
Wide support of platforms allows for a single solution.
Valuable Features:
- Cross platform compatibility
- File exchange
- Remote control
Improvements to My Organization:
Saves travel time. Wide support of platforms allows for a single solution.
Room for Improvement:
- Full integration of computer's user account system. Be able to login using the local computer's credentials rather than setting up a unique Teamviewer account/password.
- Multiple session support. Be able to login into the same computer but have multiple sessions for each user. Concurrent login.
- Speed
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Admin at a healthcare company with 501-1,000 employees
The "actions" to send keyboard commands, remote reboot, chat, and the settings are the valuable features.
What is most valuable?
I think "actions" to send keyboard commands, remote reboot, chat, and the settings. They are the most valuable because many technicians will tell you how they've encountered problems finishing work on a system and can't complete it because they can't remote back in without assistance from someone physically onsite. The same goes for keyboard commands, as I can use "Ctrl+Alt+Del" and other commands which has helped me to save time and energy traveling to site.
What needs improvement?
The one area which needs improvement for both the standalone and enterprise versions would be "inter-operability" between versions. For all the features it offers why isn't it able to work with using backward compatibility. As if one system is using a newer version than mine, I cant connect. If I have a newer version, it may not allow me to connect. For the level of use this app has, this in my opinion shouldn't be an issue. It's possible the app has some inner workings and other advanced features I have not used or tried.
For how long have I used the solution?
I have used TeamViewer independently via my own personal account starting circa 2009 and have on occasion used it in its enterprise form for nearly the same time.
What was my experience with deployment of the solution?
I've performed a deployment.
How are customer service and technical support?
I have never had to contact customer support for any connection issues. I have been able to resolve the issues myself as it. Normally any issue simply requires someone to be onsite to restart the service and ensure TeamViewer was on and running correctly.
Which solution did I use previously and why did I switch?
I have previously worked with RescueMe, formerly LogMeIn and Bogmar. I believe that this is the only utility that allows chat, file transfer, "screenswapping", remoting in, and inviting attendees to a meeting.
How was the initial setup?
I assumed there was no way to setup without obtaining the 'users' approval. As I continued to learn it, I was able to delve into its features and taught myself, although I've still not tried nor completely worked out the "LAN-Wake Up" feature.
What other advice do I have?
I would note that if you're working for/from an enterprise standpoint, two imperatives would be to ensure all clients are running the same version. My other advice would be to assign an individual to maintain the "alias" names of all connected systems and/or groups. In the past I have frequently had to go into properties and modify the information. Similarly, I've had issue connecting to users as that information wasn't updated and it slowdowns work if you then have to resolve this first.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a recruiting/HR firm with 51-200 employees
It has enable me to troubleshoot issues much quicker than trying to talk someone else through things.
What is most valuable?
I love the speed of the tool and I find the dashboard to be very user-friendly. I don’t need to peck and find what I’m looking for.
How has it helped my organization?
I use this almost daily to log into users computers across the nation. It has enable me to troubleshoot issues much quicker than trying to talk someone else through things. It allows for nearly instantaneous troubleshooting.
What needs improvement?
Oftentimes, the session window blocks view of the system tray. I’d like to be able to minimize it or move it.
For how long have I used the solution?
I've used this solution for two years, including some time with previous versions.
What was my experience with deployment of the solution?
I have installed it on several devices without issue.
What do I think about the stability of the solution?
We had no issues with the performance.
What do I think about the scalability of the solution?
It's been able to scale for our needs.
How are customer service and technical support?
I haven't ever needed to use it.
Which solution did I use previously and why did I switch?
I used to use LogMeIn but it seemed cumbersome and slow.
How was the initial setup?
It's easy and I have had novices install it no problem.
What about the implementation team?
I personally did an individual implementation as needed on a gradual basis until we were all using it.
What other advice do I have?
Do it, but try the free basic version first.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Regional IT at a maritime company with 501-1,000 employees
A Linux version would be good but you will never want to use another remote service product again.
What is most valuable?
One of the functional capabilities for TeamViewer is that it is able to bypass any corporate firewall (using the standard internet port 80, and port 443) that enables us to provide off-site IT service and support when our corporate travelers are out of the office/town, and when they need IT assistance. Whatever location they are in, as long as they have internet access, we are able to provide the necessary IT services and support by connecting remotely to their machines.
How has it helped my organization?
Once, our company president was unable to launch his email on his notebook during one of his business trips. When the IT help-desk received his call (in the middle of the night), the help-desk personnel were able to resolve the problem in less than two minutes through the use of the TeamViewer host being installed on his notebook in the first place. Our company president was very impressed by the immediate resolution and was very satisfied with it.
What needs improvement?
A Linux version would be great as well.
For how long have I used the solution?
I started off evaluating TeamViewer 7 as a trial solution for the company, in order to resolve issues with the long distance remote IT service and support.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
I have never ever had to call the TeamViewer customer service hotline because the product is a very simple piece of software to use.
Technical Support:I have never ever had to call the TeamViewer technical hotline because the product is a very simple piece of software to use.
Which solution did I use previously and why did I switch?
We used VNC software for remote support within office premises, but as the business requirement changed, we had to make the change from VNC to TeamViewer.
How was the initial setup?
It's as simple as A-B-C as the full version and host version are very simple to install. Even a non IT person would be able to install it onto a computer through the simple user-interface screen guide.
What about the implementation team?
The implementation was done by an in-house team.
What was our ROI?
The costs of the licenses are huge. Therefore, for a small size business company with less than 250 users in Asia, the ROI will take a long time to recover.
What's my experience with pricing, setup cost, and licensing?
We projected to purchase the licenses for the IT team to have the full-version while the rest of the users would only have the host version. In the end, we purchased five user licenses for the full version.
Which other solutions did I evaluate?
No other options were evaluated.
What other advice do I have?
To date, I have seen the growth of TeamViewer grow from strength to strength for other capabilities such as Mac, mobile device support, whiteboard tools, on-line meetings session. Once you use it, you will never want to use another remote service product again.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of IT with 51-200 employees
Free. Good for screen sharing and remote control. Limited video and web conferencing functionality.
Pros:
Free
Good for screen sharing and remote control
Cons:
Small video display
Requires a client (not very heavy)
Basic web conferencing functionality
For how long have you used this product?
- Just evaluated it for a short period
Which features of this product are most valuable to you?
- Screenshare, remote control
What areas of this product have room for improvement?
- Option to view larger video displays, share specific apps, web access
Did you encounter any issues with deployment, stability or scalability?
- no
Did you previously use a different solution and if so, why did you switch?
- Used many other online meeting solutions. Will review more.
Was the initial setup straightforward or complex? In what ways?
- straightforward
Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- self service
What was your original setup cost for this product and what is your day-to-day cost of using this product?
- Minimum cost for business is $749 one time perpetual license
What advice would you give to others looking into implementing this product?
- good tool for support but not for most online meeting use cases
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free TeamViewer Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2025
Popular Comparisons
Microsoft Intune
Microsoft Remote Desktop Services
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
Claroty Platform
NinjaOne
Check Point Remote Access VPN
F5 BIG-IP Access Policy Manager (APM)
TeamViewer Tensor
BeyondTrust Privileged Remote Access
Rocket Exceed TurboX
Apache Guacamole
BeyondTrust Remote Support
VNC Connect
Microsoft Teams
Webex
Buyer's Guide
Download our free TeamViewer Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Should I choose Teamviewer Tensor over the regular Teamviewer?
- When looking for a work from home solution, which Remote Access solution do you prefer? Why?
- What are the tools you recommend to support teleworking?
- When evaluating Virtual User Session, what aspect do you think is the most important to look for?
- What is an efficient alternative to Microsoft Remote Desktop?
- What are the best practices to prevent a Brute Force attack via remote access?
- Why use remote access tools?
- Looking for recommendations for a well-priced remote/access management system for video editing
- Looking for SDK on Remote monitoring on Android devices
- What is the best remote access tool?
Logmein is a great tool for IT support. It help to address my problems remotely.