New Relic Reviews

My organization follows SOA architecture to address the overall complexity. We have broken our system into different services according to complexity and functionality. When we serve a customer, multiple services come into picture. To identify the exact time taken by a service or failure in a service, we had two options:

a) Go through the logs and identify the exact issue or time taken by the component (too complex and takes a considerable amount of time).

b) Install an application monitoring system that can measure the performance of different services from the customer themselves and, in the case of issues, identify the issue and/or alert (less time required to diagnose the actual issue with visual representation).

The second option is much better in all scenarios.

The installation for New Relic is butter smooth and hardly took 5 minutes for the first server. It even reduced to less than 2 minutes for additional servers.

We found the following benefits after installing New Relic:

a) Ability to pin-point the exact module/service creating issues.

b) Lightening fast issue identification since there is no need to go through gigabytes of log files and, since we have a number of servers in our cluster, it isn't even feasible to check each and every server.

c) Access to web page load-time, size, and error tracking, vital for a e-commerce.

It would have been great had it provided thread-dump analysis and a few additional JVM-related stats. For reference, we can check JVisualVM.

We have used this solution for over 3+ Year. We put this system in 2012 and it is still up and running perfectly fine.

There were no issues encountered at all.

We didn't encounter issues with stability.

There were no issues with scalability.

They were pretty helpful and quick in addressing our concerns.

10 on a scale of 10.

We did not use any other solution.

It was very simple and took minimal effort and time.

New Relic only comes in SaaS flavor and installation is pretty quick. We used our in-house team for implementation.

From the perspective of effort and time taken while identifying issues and resolution, we have gained a lot. Not sure about the financial ROI.

It totally depends on the organization's requirements and the effort vs. return one puts in monitoring the system. Although, it would have been great if the licensing cost could be reduced a bit.

Yes. We evaluated AppDynamics.

Go ahead if you can afford it. You won't regret the decision.

The ability to have real-time performance statistics, as we need to know if the main features of our website are working and responding fast enough to our clients' clicks.

New Relic helped us in realizing that sometimes our online service wasn't as fast and reliable as we expected it to be. With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas.

The pricing model. New Relic can be expensive for growing startups. Maybe they should think of some more choices.

I've used it for two years.

Not at all.

No, access to the New Relic website and reports was always stable. Monitoring, events and reports are always available and we didn't notice any kind of downtime.

No, our website started with a small number of users and grew to hundreds. New Relic was always working as expected.

Customer service has always answered our questions very quickly, even on weekends. It seems very effective. 10/10.

We previously tried some hosted solutions using a variety of tools to perform monitoring and reporting tasks. We decided to switch to New Relic for its simplicity on setup and maintenance. We are able to quickly deploy new servers using New Relic in zero time.

New Relic offers great tools to integrate your software stack with their tools, and everything worked like a charm.

We implemented New Relic ourselves

Pricing can be dangerous if your product grows a lot. You should start with the free lite option to see if you can find New Relic useful for your application, and then try the Pro version with one or more hosts.

No other options evaluated,

Search in the plugins repository to see if there's already a package for your CMS framework. Install que iOS/Android mobile app to monitor your sites and get alerts.

I find the error monitoring of IIS web applications to be extremely useful. Being able to filter errors by URL, server, and period of time has been extremely helpful in quickly isolating and fixing problems. Being able to see a list of slow transactions is also very helpful in identifying the root cause of application performance problems.

In one case, a developer had an end-user report a recurring issue with a web application after a new release. I was able to use New Relic to find the error and provide the developer with the exact line of code that was causing the error within minutes of the issues being reported.

I can't say as I haven't used all of the features.

I've used it for one year.

No issues encountered.

No issues encountered.

No issues encountered.

I haven't had to contact customer service.

I haven't had to contact technical support.

We didn't have a solution in place prior to deploying New Relic.

It was straightforward.

We didn't install it through a vendor.

• APM
• Synthetics
• Blazemeter integration

This tool has really helped us in monitoring our production apps and also to diagnose the errors coming in using APM and synthetics modules.

I have logged a bug in their Ping Monitor within Synthetics and I need more improvement in this area.

I've used it for two years.

No issues encountered.

No issues encountered.

No issues encountered.

9/10.

9/10.

No previous solution used,

It was quite simple.

We implemented it in-house.

We are getting a very good ROI as out production quality has gone up with more issues getting detected on local environments.

• Gomez by Compuware
• AppDynamics

It is very simple to implement and it adds great value.

Transaction trace under APM.

Ajax section under browser

Helped us pin point the exact piece causing the performance bottleneck by using the transaction trace view.

Instead of picking up a few values under trace, it can provide a list of every hit and their traces while keeping minimal overhead.

6 Months

Yes. Installation of plugins seem to be really difficult due to the documentation available.

No issues.

No issues yet.

Yes, installation of the APM piece and Server piece is straightforward but the plugin may cause an issue.

• App server monitoring
• Response time
• Error Rates

We used to get lots of complaints from clients on app slowness. Using New Relic we are able to solve the slowness issues based on traffic and server response metrics.

Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk.

Over 2 years.

No issues encountered.

None encountered. It's quite stable.

No issues encountered.

9 out of 10. They have a great support team.

9 out of 10.

No but we are using Splunk and New Relic along with Stackdriver Simultaneously [Don't want to depend on one and use the features of all].

We followed their documentation and it was good enough to set it up.

In house team.

About 50-60%.

We spend around $100 per month.

We analyzed AppDynamics as well but found New Relic better suited for us.

Please go ahead and try this and you won't regret having it.

Trends and Alerting have been valuable features.

We can analyse events after the event has occurred. This gives us better visibility to plan resolutions in a timely fashion.

Performance/bugs.

6 months.

Sometimes we've noticed agents fail to report/respond.

Yes, we have encountered issues with stability.

No issues with scalability.

Excellent.

Excellent.

No.

No, simple setup process.

In-House.

Unsure.

< $1000/month.

None.

We are using the SLA reporting, server monitoring and alerting, however the main and most important feature for Mangocam is the real time application performance and capacity reporting. We are also using plugins for memcached and database monitoring and alerting.

New Relic has changed the way we are dealing with application problems. It's the first place for our administrators to check if we encounter issues. In most cases, New Relic can immediately pinpoint the root cause of the issue, be it application errors, slow transactions, external services, database throughput or high transaction count. New Relic can monitor thresholds and alert if required. We are also using New Relic to help understand performance tests and bottlenecks.

Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal. Also the pricing / plans may need restructuring as there is a big gap between the free offering and the first paid tier.

About three years for Mangocam.com, also at two other companies as IT consultant for the last 4 years.

We have used the PHP and Java monitoring modules as well as the server monitoring service without many problems. There was an initial glitch with the javascript injection on parts of our site, which has been sorted out quickly with the help of the New Relic support.

None so far. The service is very mature and very stable.

None so far. However, the amount of servers and services connected is limited.

We only had to contact the support twice and in both cases the response time and professionalism were exceptional.

The quality and expertise of the email support was very high, we have no complaints.

We have tried different services in the past, which only offered part of the features, but again New Relic is very different - complete product that just works.

Setting up New Relic is very easy and well documented. It's using the standard operating system packaging tools and is straightforward.

We implemented it in-house.

There is no measurable ROI as we are currently utilising the free plan / option.

New Relic shows how much time each SQL transaction (SQL query) is taking to execute. By this, client can pinpoint the query and modify so that it takes less time to execute.

New Relic has detailed analysis of various parameters such as Web Server, Database server, Application Server etc. so we were able to provide the client with more productive reports.

Additional functionalities and application up time.

No major issues.

Yes, sometimes.

Yes, sometimes.

Used rarely, was average.

Used rarely, was average.

Cost effectiveness.

Straight-forward, though not completely.

In-house.

Good.

Check for scalability and application up time.

Transaction traces

It helps me to identify root cause on the code level issues.

Doesn't recognized some third party transaction traces.

3 Years.

I haven't experienced any issues with deployment.

I haven't experienced any issues with stability.

I haven't experienced any issues with scalability.

Extremely satisfied

Satisfied

Yes, I switched because of the low cost

Straightforward

Implemented on my own

Very high

They come up with best pricing solution for frequent buyers.

Did PoC using pro version.