New Relic Reviews

We can place ad hoc queries to understand user behavior and customer patterns. The data can be collected for any activity that we want to see on any part of our website.

Its greatest benefit comes from its ability to provide trending/marketing data. We can replace some requests from our data warehouse and get a quick glimpse into that data, especially with our mobile platform and website for different browsers.

The metrics that I want are already pushed to New Relic, but some data we haven’t pushed to New Relic. Internally, we have a solution that’s better than Insights to provide us analysis of that data. I’d like to see Insights take care of that analysis and use its graphic engine.

Not enough working experience to comment on this, but in my experience, no instability.

I haven't had to use it.

I wasn't involved in the setup.

The things that I would need are proprietary, and I don’t think that data can be pushed out to Insights. Take a look at internal processes to see what can be done quicker by Insight and make a good test case of it. You must present it as a better alternative to the existing issues. Get early adopters excited about it and build a relationship based on that.

I’ve gotten our teams to use New Relic to help them craft code that properly performs right out of the gate. It complements our user-acceptance testing where we can put in performance testing right away.

We also have better transparency, we can see bottleneck in resources (need more memory, CPU, etc.), we can catch problems such as full disks before they crash our server. We never had that type of insight before. It makes our Ops teams’ lives easy because they just get emails as to potential issues.

It gives us the ability to determine when and what we need to scale, instead of just chucking machines at layers and hoping it’s right. It all goes towards giving our customers the best experience possible.

When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space.

Also, it's really well put together, but it would be nice to have more granularity for metrics displayed so that ops team can see more holistically what’s happening.

There are no stability problems. There have been slow points where data loads slowly, but it can be solved just by clicking refresh. No problems with agents crashing or not reporting data. So no reason for me to worry about its stability.

I never have to worry about not collecting data, but probably the web portion might need a little bit of work.

It’s scaled to all our needs. We have apps for on-site and in-cloud, and it’s worked well for both. There’s no problem with scalability.

We haven’t had to reach out yet, and hopefully things keep going smoothly.

I was involved for another account, but it was very straightforward, couldn’t possibly be simpler. So easy.

We looked at the ease of installation, how easy it is to get it put and running to see what’s happening on your machine.

The most valuable feature is the transparency into how applications are running. That’s huge because we previously didn’t have it and we had no idea what was going on. Now, we can see exactly what’s going on and are able to understand what code paths are running. That stuff is hugely beneficial to us.

The biggest thing is being able to give our customers a world-class experience. As we’re in media, this means things like hockey results, election results, favorite TV shows, etc. We’re able to cover all our bases to make sure our customers get what they love.

When I look at APM now, it’s very web-centric, but we have certain infrastructure components that are very service-based which take data from one area to another. With APM, it’s a little difficult to fit into that. So, what I’d like to see is the ability for the dashboard to be customized where it can display collection jobs and how they break out one by one.

It also needs some web UI tweaks. It’ll be interesting to see where it evolves with the “analytics everywhere” theme and incorporation of all the other items.

There are no stability problems. There have been slow points where data loads slowly, but it can be solved just by clicking refresh. No problems with agents crashing or not reporting data. So no reason for me to worry about its stability. I never have to worry about not collecting data.

It’s scaled to all our needs. We have apps for on-site and in-cloud, and it’s worked well for both.

We haven’t had to reach out yet, and hopefully things keep going smoothly.

It’s easy to use, has a low barrier of entry, you can craft custom instrumentations, and craft your own metrics to get your own details out of it.

For the way we use it, we like the monitoring of websites and it allows us to look at the trace stacks to identify problems. We’re also able to compare the day and the week before to see whether problems are reoccurring.

Before New Relic, dev and ops were separate, and now they’ve come together more and there’s less finger-pointing. There’s a clear understanding of where the problems are and so the people responsible can solve the issues. There’s more trust between the two groups and people are more willing to work together.

Stack traces don’t go far enough. They get to a point, indicate a question mark, and then stop. But New Relic is working on it. Also, one can get lost in the data.

We’ve been using it for two to two and a half year.

We've had one or two occasions of a few wide spaces in the graphs where the response time didn’t keep up. Sometime it’s a bit slow in processing data, but now it’s much faster and more stable with new releases. Some of the releases I think are already there in production.

We’ve been able to scale without issue. We’ve installed it and it works.

I haven’t had to use technical support. When we decided to use it, our CTO went to FutureStack and got a lot of knowledge.

So easy, very straightforward. Our developers, at the beginning, created some templates for data they wanted to track and that was it.

Just go for it. When I show people what it can do, it’s mind boggling. What’s coming up in the new release -- wow!

Real-time error monitoring means I can drill down and see what’s happening. It allows me to see what my latency is while it’s going on.

The data visualization is easy to read. Better yet, it's easy to show other people the visualizations.

I'd like second-by-second monitoring, instead of a five-minute lag time.

It's good, though there was just one instance where the agent had a problem, but it was quick to remedy.

No issues encountered with scalability.

I found a bug and they gave us a work around, and a week later, they released a patch.

I wasn't involved in the initial setup.

I would like to see the platform extended further.

It’s fast! I have a tab open all the time and I don’t have to refresh the page, I just glance at it. It provides easily digestible information.

We all look at the data, so we are all privy to the data at the same time. Before, we only had siloed views that provided limited data.

• Slack-integration
• JIRA integration for ticket creation
• It needs ways to extract data to other platforms such as mobile. The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth.

There's no problem with stability, but I had one annoying problem where I wasn’t part of the right group, but New Relic fixed it for me.

We don't have much experience with scaling it, but we've been able to scale to a mobile platform.

We've had good experiences with technical support.

I wasn't involved in the setup.

It allows us to break up the bands of types of responses you get, such as database and external transactions.

It's given us the ability for anyone to know how our customers experience our application.

I'd like a way to pull charts and data into third-party services. If we can pull that data and recreate charts, that would be great.

There are also a couple UX/UI inconveniences, as some of the graphs take a sharp drop down because they haven't gotten data yet.

It's fairly stable, but there were some issues every once in a while, but New Relic is very quick to put notifications out.

It's no problem, we’ve gone through adding services and have had no issue scaling.

We've only had good experiences.

I wasn't involved in the setup.

There are many things, but in particular I like the real-time monitoring. We get to know when a specific service or specific URL is failing and not performing. We can set certain delivery thresholds, which, if broken, we hear about it immediately.

It allows us to monitor in our little part of the company, but it plays a role in the larger functioning of the company because we have our hand in so many areas.

Nothing. There’s not really anything I don’t like about it.

It’s generally stable, but last year it was a little flaky. It wasn’t as responsible as it should have been, as sometimes you would lose some things that you’d worked on, but very few incidences. But currently the newer version is very stable.

It's scalable, but it comes with a price.

I used tech support a while back, but I can’t remember if it was a positive or negative experience. We only had a small issue. But they’ve improved a lot in terms of a larger knowledge base and the usability of the solution itself has improved.

No previous solution was used.

I was not involved as it was already set up when I came. At my previous company two years ago, I helped set up, and it was a little bit of a hassle, but it was a different platform (Java). Now it's nodes.

Licensing is based on scale.

It depends on your business, but it's a very useful tool. If you're in the web, you probably need it.