New Relic Reviews

Transaction trace under APM.

Ajax section under browser

Helped us pin point the exact piece causing the performance bottleneck by using the transaction trace view.

Instead of picking up a few values under trace, it can provide a list of every hit and their traces while keeping minimal overhead.

6 Months

Yes. Installation of plugins seem to be really difficult due to the documentation available.

No issues.

No issues yet.

Yes, installation of the APM piece and Server piece is straightforward but the plugin may cause an issue.

• App server monitoring
• Response time
• Error Rates

We used to get lots of complaints from clients on app slowness. Using New Relic we are able to solve the slowness issues based on traffic and server response metrics.

Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk.

Over 2 years.

No issues encountered.

None encountered. It's quite stable.

No issues encountered.

9 out of 10. They have a great support team.

9 out of 10.

No but we are using Splunk and New Relic along with Stackdriver Simultaneously [Don't want to depend on one and use the features of all].

We followed their documentation and it was good enough to set it up.

In house team.

About 50-60%.

We spend around $100 per month.

We analyzed AppDynamics as well but found New Relic better suited for us.

Please go ahead and try this and you won't regret having it.

Trends and Alerting have been valuable features.

We can analyse events after the event has occurred. This gives us better visibility to plan resolutions in a timely fashion.

Performance/bugs.

6 months.

Sometimes we've noticed agents fail to report/respond.

Yes, we have encountered issues with stability.

No issues with scalability.

Excellent.

Excellent.

No.

No, simple setup process.

In-House.

Unsure.

< $1000/month.

None.

We are using the SLA reporting, server monitoring and alerting, however the main and most important feature for Mangocam is the real time application performance and capacity reporting. We are also using plugins for memcached and database monitoring and alerting.

New Relic has changed the way we are dealing with application problems. It's the first place for our administrators to check if we encounter issues. In most cases, New Relic can immediately pinpoint the root cause of the issue, be it application errors, slow transactions, external services, database throughput or high transaction count. New Relic can monitor thresholds and alert if required. We are also using New Relic to help understand performance tests and bottlenecks.

Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal. Also the pricing / plans may need restructuring as there is a big gap between the free offering and the first paid tier.

About three years for Mangocam.com, also at two other companies as IT consultant for the last 4 years.

We have used the PHP and Java monitoring modules as well as the server monitoring service without many problems. There was an initial glitch with the javascript injection on parts of our site, which has been sorted out quickly with the help of the New Relic support.

None so far. The service is very mature and very stable.

None so far. However, the amount of servers and services connected is limited.

We only had to contact the support twice and in both cases the response time and professionalism were exceptional.

The quality and expertise of the email support was very high, we have no complaints.

We have tried different services in the past, which only offered part of the features, but again New Relic is very different - complete product that just works.

Setting up New Relic is very easy and well documented. It's using the standard operating system packaging tools and is straightforward.

We implemented it in-house.

There is no measurable ROI as we are currently utilising the free plan / option.

New Relic shows how much time each SQL transaction (SQL query) is taking to execute. By this, client can pinpoint the query and modify so that it takes less time to execute.

New Relic has detailed analysis of various parameters such as Web Server, Database server, Application Server etc. so we were able to provide the client with more productive reports.

Additional functionalities and application up time.

No major issues.

Yes, sometimes.

Yes, sometimes.

Used rarely, was average.

Used rarely, was average.

Cost effectiveness.

Straight-forward, though not completely.

In-house.

Good.

Check for scalability and application up time.

Transaction traces

It helps me to identify root cause on the code level issues.

Doesn't recognized some third party transaction traces.

3 Years.

I haven't experienced any issues with deployment.

I haven't experienced any issues with stability.

I haven't experienced any issues with scalability.

Extremely satisfied

Satisfied

Yes, I switched because of the low cost

Straightforward

Implemented on my own

Very high

They come up with best pricing solution for frequent buyers.

Did PoC using pro version.

Insights.

Identifies bottlenecks in applications, the servers and the network.

In the first stage, the area of development, infrastructure and communication portal.

1 year.

No issues.

No issues.

No issues.

8/10.

8/10.

Yes, we switched because of the price.

Very simple setup.

In-house.

Immediately.

We don´t have any extra cost to the configuration and there is no daily charge for the product, because it saves analysis time.

Yes. Compuware, CA monitoring products and Riverbed APM (old Opnet solution).

I believe that New Relic meets 90% of cases. So if you have low budget and little time to implement , this would be the best choice.

The application monitoring and Insights functionality. From an Ops perspective the application metrics NR provides opens the hood. I use it often in combination with load and stress tests on UAT environments. The application behavior allows me to discuss the results with the team and focus on possible issues real soon. NR is a very useful tool in a devops and continuous delivery strategy. The reports on SLA metrics and scalability are a very useful tool for service managers.

It allows the Ops teams to better cooperate with the DEV teams. Essential in a devops culture is that the different role within a devops team use the same metrics and data. NR provides some of this data and input.

For about three years now.

Customer support is ok. They are easy to reach and you don’t have to wait for answers too long.

Technical support is ok. They are easy to reach and you don’t have to wait for answers too long.

I am not an engineer but one of the pros for use of NR is the ease of implementation. Our engineers find it easy to implement this toolset.

This is a hard one. The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system.

We considered AppDynamics. It's is a more mature product in my opinion, but far more expensive.

Certainly do so. Great product which helps in quality and performance assurance of your webapps. Also helps in troubleshooting issues and brings Ops and Dev closer.