New Relic Reviews

The database trace was the most useful service. This helped us to improve performance on our servers by more than 30%.

I could spend less time verifying code and check for performance. I created accounts for my devs and integrated this into the KPI’s and also the test process. This in turn reduces the amount of money we were spending on our servers. The database performance was something we were able to greatly improve.

I used the solution for roughly 6 months and also ran the service for another client.

The simple one line install was perfect and took us less than 1 minute to install.

None.

None. Our servers were small any which ways.

Customer Service:

I didn’t have to reach out to them at any point of time.

Technical Support:

Didn’t have to use the technical support.

It was a one minute setup and was straightforward.

In-house.

We were able to work on servers two levels smaller on AWS EC2.

I was using the free account.

• Infrastructure management
• Application management

We have an operations center which uses it quite extensively to manage production. They can go back and look at trending and history of the applications. They have alerts set up which trigger off of it. 

I go in afterwards and help do the root cause analysis and troubleshooting.

It is a software solution as a service, so I don't have to manage it on-premise.

I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics. I have not seen the ability for it to do this and having some way to do this would be awesome.

One to three years.

The stability is fine.

It seems scalable enough. We are always hitting the limit of the number of agents that we have, then we buy more and it works.

I have not used technical support.

New Relic SaaS seems to do some things much better than SolarWinds, which we have on-premise.

Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there.

It shows you what’s going on, but we had to do custom instrumentation ourselves.

• Debugging response time is less
• Alert notifications and alert summaries

• I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow.
• More instrumentation.
• Also, it would be good to compare machine state to machine state (compare versions of UNIX, Ruby, and libraries) and be able to perform auditing of machines.

Never needed it.

The decision was why not to have it (cost?) not why to have it.

New Relic is great for DevOps and for a company that expects developers to do their own operations. For specialists they tend to have their own instrumentation tools.

New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications. Compared to other cloud-based offerings, New Relic is easy to install and provides a lot of information to you in a very convenient and easy to understand dashboard.I chose to test drive New Relic after seeing the graphs from a fellow sysad. I was amazed at the level of information and detail that I saw that I decided to try it out myself. What's even more impressive is that you can share monitoring servers or apps with other members of New Relic. Notifications are also available via email, and all of the notifications for my servers and services arrive on time. This allows me to immediately check what is happening and take appropriate action if necessary.

One major issue for me with New Relic is data privacy. Though installation is a breeze for most operating systems, the thought of installing a monitoring application and seeing a lot of information about my servers or applications somewhere is somewhat nerve-wracking. Right now, I do not know what other information is being sent to New Relic's servers and I don't have any control as to what is being monitored and sent. This can be a major issue for some companies, and care must be taken is there is no settings page presented during installation to enable or disable certain parameters for monitoring.Overall, New Relic is a great product is recommended for use. Just make sure that you understand the potential privacy and data theft issues associated with cloud-based services.

Personally, I would like to have an options pages during installation detailing what can be monitored and allow me to only select certain parameters to be reported. Also, network usage of the tool should also be profiled as it might consume a significant amount of your bandwidth if you have many servers being monitored.

It gives us insight into several areas--

• Where slowdowns are,
• Which of our customers is hitting us most, and
• If there’s an application issue on the database side, how long a query takes.

It gives us enough knowledge to know where to improve things on the database side, or to make improvements in the application logic.

I don't have any suggestions for improvements, but we think sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching.

No problems whatsoever with deploying APM.

It seems pretty stable, although there are times when it is not available.

Seems to be pretty good on scalability and it’s easy to install into our applications.

We haven’t had any issues needing to involve their technical support.

It was already in the environment when I joined, but I can't imagine that setup would have been anything but straightforward.

Insights with key transactions and response time, to understand which calls take the longest and where the bottlenecks are.

Troubleshooting and identifying problems since were a cloud based solution. It captures the issue so we don’t have to reproduce the issue, as it saves us that step and from having to RDP into the machine. Helps us identify flaws in the code, ex. A very that was inefficient in the code we identified

More instruments with .NET and asynchronous calls, and New Relic says it’s on the way.

No reason to worry.

Also good, no worries. Baked into the code a deploy time.

They’ve been helpful and are knowledgeable

There was no previous solution in place and we realise that without it we were flying blind, so we needed it.

We also look at AppDynamics, DataDog, and a few other teams, but they weren’t as in depth. We looked for ease of use, and the amount of clues it could add to our platform and to the DevOps team.

If they did the asynchronous and stepped up with .NET ease of use it would be 10/10.

Insights.

Identifies bottlenecks in applications, the servers and the network.

In the first stage, the area of development, infrastructure and communication portal.

1 year.

No issues.

No issues.

No issues.

Customer Service:

8/10.

Technical Support:

8/10.

Yes, we switched because of the price.

Very simple setup.

In-house.

Immediately.

We don´t have any extra cost to the configuration and there is no daily charge for the product, because it saves analysis time.

Yes. Compuware, CA monitoring products and Riverbed APM (old Opnet solution).

I believe that New Relic meets 90% of cases. So if you have low budget and little time to implement , this would be the best choice.

Our primary use case is for application performance management (APM. We use New Relic to monitor API performance on the servers. It is a safety monitor for the performance.

New Relic is now the leader in efficiency improvement. We are able to configure our own specific dashboards so that we can monitor the things which we want to monitor. 

Some of the parameters in our deployment, which we already know and we want to monitor constantly, can be selected on our own custom dashboard.

The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.

I would like to see the company implement the AI auto-baseline feature which Dynatrace has.

One to three years.

New Relic APM is more stable than Dynatrace. I don't have to upgrade that often. I'll need to upgrade Dynatrece after every few months for any of the new releases. 

Sometimes, with Dynatrece after an upgrade to the new release, i.e. if I need to upgrade every half a year, it's not compatible or it has some compatibility issues.

I don't have any issues with the scalability of either New Relic or Dynatrace. They are both quite scalable.

New Relic doesn't have any offices in my country, so most of the time we have to use the web for resources or phone support for customer service.

New Relic APM was recommended by another vendor to our company. The software platform features and the local support of the agency were included in the package. 

Those two factors sold us on New Relic APM as a solution.

New Relic APM installation is quite easy and very straightforward.

Pricing is better with New Relic APM than Dynatrace.

I recommend evaluating both New Relic APM and Dynatrace to see which features benefit your company specifically. Dynatrace is easier for getting started with no experience.

If you are a very experienced user and have intimate knowledge of your network architecture, then choose New Relic APM over Dynatrace.

The reason we chose New Relic is the pricing. I will rate New Relic APM an eight out of ten for review. Overall, New Relic is not as good as Dynatrace.

I have to understand my own system and I like the New Relic APM dashboard. The software could be faster and more automated.