New Relic Reviews

Application monitoring. The fact that we can trace a request through all the layers of the application (gateway-app server-database (persistent and caching layers)) and trace all the steps in between, is invaluable to us!

We can monitor our performance easily using the metrics, Apex, that New Relic have devised. This is a weighted number (0 to 1) which gives us a clear unobtrusive insight into our performance. Therefore, by leveraging the API, we can integrate the current performance metrics of our entire stack into our wall-boards and internal reporting.

With the recent introduction of Docker integration we're seeing increased metric collection, but are also missing a few minor metrics and deployment setups.

We've been using it for over five years now.

In a regular and normal usage, deploying the agent (either PHP, NodeJS or the server agent) is very simple and intuitive. We do however run into issues integrating the PHP agent into the Dokku deployments, but we have been working with the Dokku/Heroku/New Relic support staff to fix this.

It is fairly stable. There have been issues in the past where stability was not fully reliable, but all problems were quickly resolved and we personally haven't had any data loss issues of any kind.

We haven't seen any issue that affect us personally.

It's a big 10/10. The engagement of the customer service either via tickets or the public forum is excellent.

After building our initial integration with our framework several years ago the technical support engineer provided us with great insight and it really was a two way street of communication: we provided ideas that were implemented and they also gave us insight into optimal integration points.

We've tried various other tools over the years, but after giving New Relic a try, we haven't looked back.

The initial set-up was at the time the most straightforward and easy as imaginable. This really pushed us over the edge of giving it a go and loving it from day one.

We did it ourselves, and it's easy.

Since it's an application monitoring platform the actual ROI is a lot harder to calculate than other services directly related to the business. We do however see an increased focus on performance and therefore have a good ROI. It's also due to the fact that there are ways to keep the costs of New Relic down and still have the benefits.

Just try it out and install it on a couple of systems. You could go "all in" and have the full license and instalment on everything, but certainly during start-up, you could leverage a couple of instalments and still have insights, if it's installed into core parts of your set-up

Can't remember which platforms were out there. Soon after we started with New Relic, AppDynamics went live, and much later Server Density added APM. They both seem like worth competitors, but as previously mentioned: we have no reason to switch yet.

Just give it a go and see how it goes.

We can, in seconds, discover and point to the component/code that is giving us performance issues without debugging all the code.

After some days of using the product, we could optimize the code of multiple critical application used by our customers and, therefore, provide better, more stable services.

The ROI was there already after several days. Debugging and finding issues was taking, at a minimum, several days, now we can do it several hours.

We can get a complete and detailed view of each component of our product and focus immediately on performance issues, or give priority to the code/component we want to optimize.

Also, with the reporting/alerting and SLA feature we can generate reports to see the average response on days/weeks/months.

Lastly, it can help us compare between days, so we can see the impact of a deployment of new code on performance.

Labelling and tagging should be more user-friendly. It needs some more features.

We've used it for more than one year, almost two. For some months we had temporary licenses, then we bought the required licensed when we saw the add-on value of the product.

There were some small bugs with the ability to update the dashboard the driver, RAM, and CPU after we upgraded to a server application. We had to ask New Relic to manage this issue on their side.

No issues encountered.

9/10 - very good and fast response. They always try to provide real support to understand your target, your issue, and try to find a solution to reach their customers target and satisfaction.

9/10. They know their product and most of technical replies are very clear, working, exactly as they say, and are easy to implement.

The deployment is easy, and it only takes one minute to install the package at the OS level for a server via RPM, and via agent for different applications where you integrate them in your application. It would be difficult to do make it simpler.

It was peanuts, and you install the agent/plugin on your OS or application, then you start your application or the agent on the OS, and it is automatically integrated in the dashboard on the cloud. It's impressive how it is so simple.

You install it yourself.

In several days, we got a great ROI due to an issue in an customer application. In the past, it was taking days for our developers to find the root cause of performance, and the slowest component. Now, in seconds, we can point direclty to the code/component that is slow, that has issues, and allow the developers to directly focus on working on the code to provide an optimized and stable code to deliver better service to the customer.

Price and licensing is very efficient and correct.

We looked at other products, but we had first priority on an ROR/Ruby application for a new application. The payroll exchange used by our customers all over the world and some good competitors didn't support ROR/Ruby applications.

It's very good but still needs to be enhanced. Test it by implementing it, and in minutes, you will analyze the results and the dashboard and adopt it.

• It's easy to install and to configure.
• The UI interface and navigation make it easy for a novice user to quickly use the provided relevant performance application data to determine how well their application is performing and to see other areas which may require some further tuning.

It provides a single pane for operation teams to look at and get to the root cause of issues. This allows them to take the required corrective actions and to remove some of the blame game. People can only look at their own isolated metrics.

• Ability to set-up maintenance windows, so silent time can be given to monitors for a defined period of time.
• Alerts tend to show how an entire cluster is performing, and not only that a given node is having an issue. To get around this issue one can use parent-child relationships in the naming of given applications and set the alert conditions at the child levels.
• For browser, the need to provide an interface which allows us to define a given business transaction, e.g. define all the steps of a given credit submittal. This is somewhat possible using “Funnels” with New Relic Insights.

We've been using it for a little over a year and a half and have it in the following -

• APM deployed across JBOSS, Tomcat, WebLogic, Glassfish, ActiveMQ, .Net
• Server deployed across RedHat, CentOs, and Windows 2008/2012
• DevOps deployment of APM and server agent using chef cookbook

APM and server agents are deployed via a chef cookbook or shell scripts. In one case, we had a very old version of Java running and had to deploy a corresponding older version of New Relic.

It has been operational for over a year and a half across over 200+ applications on Java and .Net, with no negative impact to any of the systems.

Given that New Relic is a SaaS model we haven’t had any negative impact utilizing their UI to view given applications or do analytics with Insights.

They are very dedicated and attentive to our needs as well as how their products can be utilized to enhance our support of given applications - 10/10.

Their on-line technical support has always provided timely updates of any open tickets as well as very open to getting on a chat Webex to resolve issue. Many issues have been resolved on either the first or second exchange of notes in their ticketing system - 9/10.

We previously used HP Diagnostics and CA Introscope. We switched for several reasons -

• UI interface required more training of the support teams to utilize the product because it wasn't as intuitive.
• Large infrastructure to support and administer the environment.
• Requires RUM appliance to tap the network so that we can gain insight into the end-user response.

We deployed the agent via simple manual steps or via in-house written scripts.

It was deployed by an in-house middleware team with vendor consulting in a few areas where the browser auto injection failed. The vendor team was very knowledgeable of their products and how to deploy and configure across an array of platforms.

Implement APM and server on non-production environments as well, especially an environment where you are running performance testing from. BrowserPro should be a requirement, and you should look into New Relic Insights as it is a great diagnostic tool. Make sure you keep, at a minimum, a few months worth of detailed data as well as populating it with additional custom attributes or data from other systems.

It helps us profile specific web server endpoints and identify what can be improved.

On a regular basis, we're able to identify incorrectly optimized SQL queries, external machine bottlenecks (i.e. higher throughput than can be handled), and other low performance issues.

I hope the next release has the ability to retain historical data.

A current limitation is comparing a present call with that of the same time the previous day, or previous week. It would be great to identify exactly which hours and days had lower performance than usual.

I've used it since November 2013.

It's trivial.

It's trivial.

Support is quite good, around 8/10.

There is a lot of available resources online, and support leads you to their forums initially. Response times are within 24 hours if contacted by email.

The initial setup was very straightforward.

The documentation is very complete and the procedure itself takes about five minutes, plus deployment time.

New Relic is a software as a service so there is no implementation per se, just a setup.

Pricing is great!

There are many free plans, and the for pay ones add a few important features such as longer log backup.

I chose this product for its ease of integration with our software stack, and its very attractive price plan.

New Relic is a great SaaS which I will definitely continue using and will use in future products.

We're a very happy customer.

The alerting is by far the most valuable feature, closely followed by the way the platform correlates incidents across applications and components.

We are able to derive very valuable insights into the performance of the entire stack, and most importantly, we get a view as to which components have the biggest impact on the customer experience.

We have both Ops and Tech Leads subscribed to the alerts now. In general the Ops team only responds to "server down" or other infrastructure issues, whereas the Tech Leads will become interested if errors are being thrown or the Apdex scores are affected. They then have the chance to observe the system during an issue, as well as grab stack dumps and thread traces that allow us to quickly identify issues that are hard or impossible to replicate in a test environment.

I would like some additional fine tuning control around the alerting. I would also like the ability to "store" particular errors or traces for longer than the normal week.

We are yet to investigate creating dashboards and building extensions so there's a lot about the platform we still haven't found.

The biggest issue is the lack of mobile support from the website. They do have an Android and iPhone app but I have a Windows Phone and it's virtually unusable.

We've used it for about a year, and there are still a number of features we've yet to fully explore.

We see some exceptions in the machine Event Logs from time to time, and we occasionally see high CPU usage from the monitoring components but we've not seen any activity that compromised the stability of our systems as a result.

Support people are very helpful and turn-around times are short. I have raised a number of tickets and I've always been happy with the outcome.

We used to use Microsoft System Center Operations Manager but this is really not ideal for our cloud-based deployments

Deployment to our Windows, Ubuntu and .Net environments was very straightforward.

We provide managed services on Microsoft Azure and Verizon Terremark for a number of enterprise organizations including Government, Motor Vehicle Manufacturers and FMCG.

The hardest part was understanding the licensing and billing. The licensing and pricing was a challenge for us to understand, so speak to an Account Manager rather than simply buying online. I think they need a blog post about this.

We evaluated a number of solutions but this is the only platform we've fully deployed to production. We looked at MS System Center, DataDog, Paraleap and SolarWinds.

Start with a trial to get a sense of which components perform what kind of task, then divide your environment into applications and servers that require data retention, and those that don't. Put them into two separate accounts. The ones that require retention will eventually become a Pro account.

• Custom instrumentation/events. We use this tool are additional analytics and debugging.
• With limited code, we can create and report on custom metrics or events in real-time. This allows us to quickly identify success rates of our efforts.

Joining datasets. Currently, it’s only possible to pull data from a single event type. It would be nice to do more of a SQL-like join, for example, CheckOut events with ItemsAddedToCartEvent.

I've been using it for one year, and alongside their APM, which I've been using for two years.

No issues encountered.

No issues encountered.

No issues encountered.

Really high. While we’ve never had any major issue, the ticket I’ve opened have received responses within a couple hours with quality answers.

We didn’t use any other solutions prior to this.

It was straightforward. On each of our servers, we installed the agent, added our key to a config, and then within minutes we were seeing metrics on our site.

In-house. Always start with your development or QA environment. While we had no issues, it’s best to take a dry run, and get a feel for how the app affects performance to see if the data is what you’re looking for.

I have no hard numbers detailing how much we get back for what we pay. However, as a dev-ops tool, it has been priceless. We are now able to pinpoint issues much quicker and can significantly reduce our downtime.

We did evaluate one additional tool but the install and integration was significantly more cumbersome.

The core reason we chose New Relic was the ease of us and the quality of the metrics it gave us. Within hours of demo-ing the product, we were already learning more about our application than we expected.

• On-demand profiling – This gives us the ability to execute a thread profiler on demand and get a very in depth view of call costs
• ApDex/Error monitoring – As a dev-ops solution, this is a great tool because we’re able to help predict issues before the end-user starts notifying us. We can set thresholds that are based on our metrics

We are now able to quickly identify how our product behaves in production. Before New Relic APM, we would push a build, and try to dig through a plethora of information (event logs, error messages, customer feedback, etc) to find problem spots. Instead, we now publish and can see all the key stats (apdex, response time, error rate, etc.) and quickly drill into what’s causing an issue.

More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code.

I've been using it for two years and alongside Insights for one year.

No issues encountered.

No issues encountered.

No issues encountered.

Really high. While we’ve never had any major issue, the ticket I’ve opened have received responses within a couple hours with quality answers.

We didn’t use any other solutions prior to this.

It was straightforward. On each of our servers, we installed the agent, added our key to a config, and then within minute we were seeing metrics on our site.

In-house. Always start with your development or QA environment. While we had no issues, it’s best to take a dry run, and get a feel for how the app affects performance to see if the data is what you’re looking for.

I have no hard numbers detailing how much we get back for what we pay. However, as a dev-ops tool, it has been priceless. We are now able to pinpoint issues much quicker and can significantly reduce our downtime.

We did evaluate one additional tool but the install and integration was significantly more cumbersome. The core reason we chose New Relic was the ease of us and the quality of the metrics it gave us. Within hours of demoing the product, we were already learning more about our application than we expected.

• It provides information on where time is spent overall in server requests.
• It performs database query time analysis.

New Relic APM generates weekly performance reports, but they aren't really actionable.

No, but it was deployed before I arrived at the organization.

No, the service appears very stable. We get occasional 503 errors when pushing data to New Relic, but it's fairly infrequent.

No issues encountered.

We haven't had to interact with customer service at all.

I haven't had to use technical support.

We've always used New Relic.

It was done in-house.

We never quantified this.

New Relic was the market leader at the time. It still is, although there are more competitors now (AppNeta, sysdig).