New Relic Reviews

It shows you what’s going on, but we had to do custom instrumentation ourselves.

• Debugging response time is less
• Alert notifications and alert summaries

• I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow.
• More instrumentation.
• Also, it would be good to compare machine state to machine state (compare versions of UNIX, Ruby, and libraries) and be able to perform auditing of machines.

Never needed it.

The decision was why not to have it (cost?) not why to have it.

New Relic is great for DevOps and for a company that expects developers to do their own operations. For specialists they tend to have their own instrumentation tools.

It is easy to set up from scratch, as you don’t need resources.

Also, the response time and PHP are valuable.

From an ops standpoint, we can know and pinpoint what the problem is. We're excited by down-to-the-server performance, as this was missing before.

If they added the monitoring to the ops-server side, it would be better.

We're using it alongside Insights for about three years, and heavily for the past two years. We had logic monitor that helped us at server level.

We're moving our infrastructure to AWS, as they are integrated with it.

No issues with tech support.

It was easy.

It's easy to deploy and maintain, and all bugs can be handled.

• It integrates everything, which is awesome.
• The level of detail and customization, and integrating Insights with an application.
• Using analytics as an application database.
• DevOps for marketing.

Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach.

We have a big deployment and use all of their product offerings except Mobile and Plugins. We use APM, Browsers, and Insights.

No issues. It’s expected since they’re cloud based.

They’ve been friendly and responsive.

We compared them to others, but they seem to be pumping out more features. Insights has no competition. They pump APM and browser data automatically so that it’s all seamlessly integrated into their insights.

This is an awesome APM, and solves a lot of the problems that were in the interactions between system components and micro services, to see how the system between the backend, middle tier, and front-end works. 

It provides diverse middle-tier Insights through the entire execution landscape and actionable data. Some give you alerts and logs, but to figure out what to do with that is New Relics strength.

The browser functionality gives view activity on the client, JS errors, in the same view as the rest of the APM allows us to solve these things quickly.

One issue is cost.

We looked into other solutions. SumoLogic does other kinds of log aggregation. Maybe Splunk. LogAnalytics. Rigor is a competitor to their Synthetic.

Because they have a lot of new functionality, to get an ROI we use an open source solution that they give us, GA monitor.

They have a price desk who can be negotiated with.

• The monitoring and alerts for servers
• Memory
• Disk space
• CPU

We use it at our clients' sites. We own all our dev servers, and then hand them off to our clients. 

Then, with our micro-services, we have basic analytics. It is super simple to set up.

If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily. There are other solutions out there.

The application performance and monitoring. That’s the biggest thing for us as we previously just had a hodge-podge. 

New Relic gives us one view over all our assets. It lets us judge the servers and get a peek at the applications, to figure out if there are any errors.

We can make sure sites are up and running and that they’re performing normally. If we see any spikes we can troubleshoot – if they’re in house or in the cloud. Sometimes we can get to the systems faster because of the insights.

The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights. Being able to say, “What is the customer funnel? Where are they going to my site? How deep are they going?” At least from the demo it seems like they’re doing this in Insights.

Very stable. No issues.

It was already in production when I joined, but rarely used. Our group and our web assets decided to utilize it after a three month evaluation. We did it just for one application, but now have it installed across the board.

We’re still evaluating it since it’s relatively new in our environment. Make sure you understand the cost structure and that the solution will work across multiple OSs.

Insights with key transactions and response time, to understand which calls take the longest and where the bottlenecks are.

Troubleshooting and identifying problems since were a cloud based solution. It captures the issue so we don’t have to reproduce the issue, as it saves us that step and from having to RDP into the machine. Helps us identify flaws in the code, ex. A very that was inefficient in the code we identified

More instruments with .NET and asynchronous calls, and New Relic says it’s on the way.

No reason to worry.

Also good, no worries. Baked into the code a deploy time.

They’ve been helpful and are knowledgeable

There was no previous solution in place and we realise that without it we were flying blind, so we needed it.

We also look at AppDynamics, DataDog, and a few other teams, but they weren’t as in depth. We looked for ease of use, and the amount of clues it could add to our platform and to the DevOps team.

If they did the asynchronous and stepped up with .NET ease of use it would be 10/10.

We have service in multiple countries, so the monitoring and alerts are valuable features for us. 

Given that the size of the team is small and we have one infrastructure engineer, it’s good that we constantly get alerts if something is going wrong somewhere. You see the spikes. Since we are a small team, one person can set up alerts for three instances, and other instances in UAT, test, and QA environment.

First of all, it tells us loopholes in our system. The whole error-reporting thing lets us identify problems faster so we can take corrective action sooner. We can think about performance of certain code that’s been written, so we can take preventative actions.

They’re adding analytics, geo analytics, more mobile app monitoring. They have the data explorer – all those features will really help.

In the last year I’ve never seen APM go down.

APM was already in production when I joined the company.

I think we also looked at one or two. The first one we tried was New Relic. The reputation of the vendor – we decided to give New Relic a try after hearing about how it was used to fix the Affordable Care Act implementation. That’s how we heard about New Relic. We needed to set up monitoring and alert – when we saw New Relic we liked it and its ease of setup. We gave it a 30-day trial, and after that there was no looking back.

The error analytics thing – we always wanted that. This is something that is coming up in December. Geoanalytics will be super helpful. There’s always room for improvement, and they’re still getting there coming up with new ideas to make it super comfortable.

If they don’t want to build something on their own (and it all depends on company size, resources, etc.), an APM solution is the right answer. Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes. Stress testing, load testing, and evaluating performance. Each team has different ideas about how to use the reports, so it’s good for everybody. Different skillset people can use the entire NR suite for different reasons. It’s the whole package.