We use Microsoft Teams for messaging, group chats, and video calls.
Data Warehouse Project Manager at Tokio Marine HCC
A good solution for video conferencing and group chats, but its useful Wiki function was withdrawn
Pros and Cons
- "The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages."
- "Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature."
What is our primary use case?
How has it helped my organization?
You can coordinate meetings more rapidly with Microsoft Teams. You can use the solution to get a group of people together quicker.
What is most valuable?
The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages.
What needs improvement?
Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature. The solution has withdrawn the Wiki function in favor of SharePoint.
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Microsoft Teams
October 2026
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For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
I rate Microsoft Teams a five out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a completely scalable solution. Every employee in my organization uses the solution, and I use the solution every day.
I rate Microsoft Teams a ten out of ten for scalability.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization. My advice to someone considering Microsoft Teams for their company would be to check it out against their use case requirements.
Overall, I rate Microsoft Teams a six to seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
The solution can be used for internal and external meetings in small organizations
Pros and Cons
- "Compared to Zoom, Microsoft Teams is a very good solution and works well."
- "The solution's recording could be improved because it is not as good as other products."
What is our primary use case?
We use Microsoft Teams for internal and external meetings.
What is most valuable?
Compared to Zoom, Microsoft Teams is a very good solution and works well. The issues which were there earlier are much better now.
What needs improvement?
The solution's recording could be improved because it is not as good as other products. Some more advanced switches can be introduced in the solution to make the recording more usable or editable.
Microsoft should make available some option with the product to cut a part of a meeting video at a specific time instead of using the entire video. An option should be made available to trim the video and convert it into a different kind of extension like MP4 OR MP3, which we can use in the website recording or keep for future reference.
For how long have I used the solution?
I have been using Microsoft Teams for three years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution. However, sometimes we face issues because the user's status doesn't update properly, which causes some syncing problems. Sometimes the user's status doesn't update very quickly, and it shows a user's status as offline when the user is online.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution, and more than 300 to 400 users use the solution in our organization.
How are customer service and support?
The solution's technical support depends upon the call volume. Mostly, it's good, but sometimes you may face issues with the technical support's response time.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
Installing Microsoft Teams for our entire office takes five to ten minutes. The solution does not require any special maintenance.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams comes with a yearly subscription, which is not very expensive. In addition to the subscription cost, if you want to buy some additional service, you must pay for it. Options are available for adding, removing, and scaling the license based on our requirements.
What other advice do I have?
Microsoft Teams is installed on-cloud in our organization.
Microsoft Teams is a good solution. It is a good solution for someone with a basic need and not a very high-end need for HD video. The solution is good for a conference of around thirty to forty people. However, the solution is still not scalable for bigger organizations with a huge number of users. Microsoft Teams is an ideal solution for smaller organizations and smaller meetings.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
October 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
918,957 professionals have used our research since 2012.
Technical manager at SANCFIS FASO
The solution has good video calling features, but its security features could be improved
Pros and Cons
- "The most valuable feature of Microsoft Teams is its video calling."
- "The solution's security features could be improved."
What is most valuable?
The most valuable feature of Microsoft Teams is its video calling.
What needs improvement?
The solution's security features could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for four years.
What do I think about the stability of the solution?
Microsoft Teams is a very stable solution. I rate Microsoft Teams an eight out of ten.
What do I think about the scalability of the solution?
Microsoft Teams has good scalability, and around 30 users use the solution in our organization.
How are customer service and support?
The solution's customer support team responds within 30 minutes to one hour.
How would you rate customer service and support?
Negative
What other advice do I have?
Microsoft Teams is a cloud-based solution. 12 technical staff, including managers, admins, engineers, and developers, are required to deploy and maintain the solution.
I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at JEDI SERVICES PRIVATE LIMITED
A solution that has features like good voice clarity, good video quality, and recording
Pros and Cons
- "The solution has features like good voice clarity, good video quality, and recording."
- "Microsoft Teams has a limitation on the number of people, which could be increased."
What is our primary use case?
We use Microsoft Teams for normal SharePoint activity. We have offices in the US and some in India, and we do our regular team meetings on Microsoft Teams.
What is most valuable?
All basic features of Microsoft Teams are good enough. The solution has features like good voice clarity, good video quality, and recording. We can set up the Microsoft Team's settings within seconds, and connectivity is also good. We can connect with anybody, including our customers.
What needs improvement?
Microsoft Teams has a limitation on the number of people, which could be increased. The voice quality sometimes is not good, but it could be because of internet issues.
For how long have I used the solution?
I have been using Microsoft Teams for about a year or so.
What do I think about the stability of the solution?
It could be because of internet issues, but the screen often freezes off. We have Microsoft Teams meetings at least thrice a week. Throughout some 10 to 20 meetings, the screen freezes off one or two times. Subsequently, leaving the meeting and coming back takes time.
I rate Microsoft Teams between eight and nine out of ten for stability.
What do I think about the scalability of the solution?
The solution's scalability is good enough for us. We have never faced any issues with the solution's scalability. We use Microsoft Teams about three to four times a week. We use it every alternate day for about half an hour, two hours, or one and a half hours. We have never faced any issues, and even if it's a continuous three hours meeting, there's no stoppage in the service. Currently, 15 users are using Microsoft Teams in our organization, and we may scale up to about 30 to 35 users after some time.
Which solution did I use previously and why did I switch?
We use SharePoint from Microsoft. Earlier, we used to use Google Meet. Although Google Meet was free, it had a time limit of 45 minutes. We used to use another product from an Indian-based company with its own data center. It is a free VC software, but we stopped using it because of some teething issues.
How was the initial setup?
The solution's initial setup is quite okay and very user-friendly.
What about the implementation team?
We are IT and system integrators ourselves. Although we're a small company, our organization has a technical team who does the deployment. We didn't have to take any assistance from outside.
My technical team remotely deployed Microsoft Teams. From a user perspective, if I had to connect or have a Microsoft Teams meeting with any of my vendors, customers, or internally, I know how to do it, and it's quite simple.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is expensive compared to other solutions. We bought the entire suite of products, including Office, Outlook, and Teams.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization. Microsoft Teams is an expensive product. Since we are a micro and small mid sized company, we have to pay more cost. Big banks and big enterprise customers pay half the price of what we pay because their number of users is more. If the company is very big, the solution's cost reduces substantially.
Microsoft Teams is a very standard platform. Many of our customers are using Microsoft. Google is also quite good, and Google is much easier to use and user-friendly than Microsoft Teams.
Overall, I rate Microsoft Teams an eight or nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Market Researcher at SRINSOFT INC
Helps to create meetings and share data through SharePoint
Pros and Cons
- "SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature."
- "The product should improve its pricing."
What is our primary use case?
The product helps to create meetings and share data through SharePoint.
What is most valuable?
SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature.
What needs improvement?
The product should improve its pricing.
For how long have I used the solution?
I have been working with the product for a year.
What do I think about the stability of the solution?
The solution is stable and would rate its stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable and I would rate it a seven out of ten. My company has 500 users for the product.
Which solution did I use previously and why did I switch?
We used Zoom before and as an organization, we were in a testing mode on finding a solution that gave us more benefits and connected the departments easily. We use Microsoft 365 and Teams is an integrated service of the bundle. Hence, it is good for us.
How was the initial setup?
We have deployed the solution on the cloud.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive and I would rate it a nine out of ten.
What other advice do I have?
I would rate the solution a nine out of ten. Teams is the best compared to Zoom or Google Meet since it is easy to use. You need to take the whole package of Microsoft 365 and get Teams easily integrated with it. It's not necessary to buy individual licenses for Teams.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
Works as a collaboration and communication tool that helps to store documents
Pros and Cons
- "I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch."
- "SharePoint was more robust and customizable earlier."
What is our primary use case?
We use the solution as a collaboration and communication channel. We also use it as a repository to store documents and create project plans.
What is most valuable?
I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch.
What needs improvement?
SharePoint was more robust and customizable earlier.
For how long have I used the solution?
I have been working with the product for nine months.
What do I think about the stability of the solution?
I haven't encountered any issues with the product's stability.
What do I think about the scalability of the solution?
The product is scalable and it can scale to tens of thousands of users as long as your system and infrastructure are able to handle it. My company has 5000 users for the product.
How was the initial setup?
The product's setup was very easy because it came with the Office 365 bundle. We work with the tool's cloud version. The solution's maintenance involves taking care of the patches which can be taken care of in the background without needing much attention.
What's my experience with pricing, setup cost, and licensing?
The tool comes as part of the Office 365 bundle and you don't have to pay anything extra.
What other advice do I have?
I would rate the product a nine-point five out of ten. You can use this solution if you are looking for a Windows-based system that is easy. It gives you a lot of flexibility for regular activities. This solution is a good choice for someone who is doing routine and lightweight work. Teams is integrated with Windows. There is seamless integration with different apps that you use. Though Slack has integrations, Teams is easier compared to it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at Syscodes Communications Ltd
Helps with meetings and has good screen share feature
Pros and Cons
- "I like the tool's screen share feature."
- "The product needs to improve its security."
What is our primary use case?
We use the product for meetings.
What is most valuable?
I like the tool's screen share feature.
What needs improvement?
The product needs to improve its security.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
I would rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the solution's scalability a nine out of ten. My company has 40-60 users for the product. We use the product at least on a weekly basis.
Which solution did I use previously and why did I switch?
I find Zoom easier in the browser version.
How was the initial setup?
The tool's setup is straightforward and not technical.
What's my experience with pricing, setup cost, and licensing?
I would rate the solution's pricing a nine out of ten.
What other advice do I have?
I would rate the tool a ten out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Consultant at a comms service provider with 10,001+ employees
An efficient solution for communication that enables users to build teams and collaborate
Pros and Cons
- "We can build a team with a group of people and upload documents."
- "The product should provide a to-do list feature."
What is our primary use case?
I use the product as a communication channel with my colleagues.
What is most valuable?
The idea of building teams is valuable to me. We can build a team with a group of people and upload documents. It is like an internal SharePoint.
What needs improvement?
The product should provide a to-do list feature.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The product is stable. We haven’t faced any major outages.
What do I think about the scalability of the solution?
Over 1,000 people use the solution in my organization.
How was the initial setup?
The solution is deployed on the cloud.
What other advice do I have?
The product has been working well. I have no complaints. I would recommend the solution to others. The solution performs well, and it satisfies all my needs and expectations. I haven't faced any problems with it and have never missed any service or application. Overall, I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Jedox Consultant at Qbit Aps
An easy-to-deploy solution that provides great file-sharing features and other add-ons
Pros and Cons
- "File sharing is the most valuable feature."
- "To Do tasks’ ease of use should be improved."
What is our primary use case?
We run most projects in Teams. We use it for file sharing with customers and internally. We also use To Do on Teams to follow up.
What is most valuable?
File sharing is the most valuable feature. It is so simple to send a file in chat or a team’s site. It is very useful.
What needs improvement?
To Do tasks’ ease of use should be improved. It should be simplified. The product should also enable users to mention people on tasks.
For how long have I used the solution?
I have been using the solution for probably two years.
What do I think about the stability of the solution?
The solution is stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The product pulls some computing power. More than 40 consultants, developers, and customers use the solution in our organization.
How was the initial setup?
Setting up a Teams site and a project in Teams is straightforward and easy. The solution is deployed on the cloud in our organization.
What other advice do I have?
If someone wants to use the product, they could look at the add-ons provided by it. It has quite a few add-ons. Overall, I rate the product an eight or nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Engineer at a retailer with 10,001+ employees
A reliable communication and collaboration platform with remote control tools
Pros and Cons
- "Everything is valuable, such as the chats, the calls, and the file sharing."
- "The remote control needs some improvement."
What is our primary use case?
The primary use case of Microsoft Teams is for internal and external communication. We also use it for chatting, team calls, screen sharing and remote control.
What is most valuable?
Everything is valuable, such as the chats, the calls, and the file sharing.
What needs improvement?
The remote control needs some improvement. I feel Zoom is much better than Teams, especially in remote controlling.
For how long have I used the solution?
I have been using Mircosoft Teams for more than five years as an end user.
What do I think about the stability of the solution?
As for the stability, I never faced an issue with Microsoft Teams. I might have faced an issue with Teams just once in my career, but I haven't seen any issues apart from that, I never saw any issue.
What do I think about the scalability of the solution?
I have never had issues with Mircosoft Teams. However, the IT guys handle the scalability. A lot of users in our organization use Microsoft Teams. More than 6,000 users use the solution in our organization.
How was the initial setup?
The solution is deployed on-premises for larger enterprises, but I think it is on the cloud as well.
What's my experience with pricing, setup cost, and licensing?
It is a bit more than moderately expensive. That's why the low-scale enterprises, not the mid-range, choose Slack and all these open-source tools.
What other advice do I have?
I am happy using Microsoft Teams and I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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