We use Microsoft Teams for training and meetings.
Program Manager | Senior Oracle Consultant | Cloud at Orange
Simple to use, priced well, but integration could improve
Pros and Cons
- "The most valuable feature of Microsoft Teams is that it is easy to use."
- "Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues."
What is our primary use case?
What is most valuable?
The most valuable feature of Microsoft Teams is that it is easy to use.
What needs improvement?
Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues.
In the next release of Microsoft Teams, they should make the mobile application easier to manage. Additionally, they should add more features.
For how long have I used the solution?
I have been using Microsoft Teams for approximately two years.
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August 2025

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What do I think about the stability of the solution?
Microsoft Teams is a stable solution. However, we have to turn it off and reconnect sometimes.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. We have more than 600 users using this solution, from all levels in my organization. We have no problem with all our users using this solution.
How are customer service and support?
I have not contacted the support from Microsoft. We have our own internal support.
Which solution did I use previously and why did I switch?
We previously used other solutions, such as Bridge and an internal application. Microsoft Teams is the easiest to use.
How was the initial setup?
The implementation of Microsoft Teams is easy on the laptop but sometimes we are facing some difficulties with the phone.
I rate the initial setup of Microsoft Teams a three out of five.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is priced less than other solutions, such as Bridge.
I rate the price of Microsoft Teams a four out of five.
What other advice do I have?
I rate Microsoft Teams a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Can share files directly and is useful for meetings
Pros and Cons
- "We can share all files on Microsoft Teams directly. It is integrated with Outlook."
- "We cannot change the mic automatically in Microsoft Teams. We have to do it manually."
What is our primary use case?
I use the solution for meetings.
What is most valuable?
We can share all files on Microsoft Teams directly. It is integrated with Outlook.
What needs improvement?
We cannot change the mic automatically in Microsoft Teams. We have to do it manually.
For how long have I used the solution?
I have been using the product for four years.
How are customer service and support?
I have not contacted Microsoft regarding any issues with the tool.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
August 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Database Administrator at e-Access Pvt Ltd
Enhances productivity and teamwork with its seamless integration with other Microsoft applications, efficient communication, easy file sharing and storage, and effective team organization
Pros and Cons
- "One of the most valuable aspects is the ability to record sessions on Teams, which is a beneficial feature."
- "At times, we encounter difficulties with remote access through Teams, which requires improvement."
What is our primary use case?
We use it for daily or scheduled meetings.
How has it helped my organization?
Teams enhances collaboration within our team and with our customers. While we've had positive experiences overall, one issue we've encountered is inconsistent remote access through Teams. However, for field meetings and estimations, it functions effectively.
The video conferencing capability has significantly enhanced our remote meetings, making them more productive. It allows people from different locations to convene at a central point, enabling seamless sharing of views, solutions, and discussions without the need for physical travel. This efficient communication method enables us to address various matters and reach solutions in minimal time.
What is most valuable?
One of the most valuable aspects is the ability to record sessions on Teams, which is a beneficial feature. It allows for reviewing meetings afterward, ensuring that any missed details can be revisited and understood, contributing to better meeting outcomes.
The most valuable feature for our team's productivity in Teams is remote access, particularly because many of our clients are located remotely. This feature allows us to efficiently address issues without the need to travel to other countries or regions. Instead, we can initiate remote sessions through Teams to troubleshoot and resolve problems promptly, enhancing our ability to provide support regardless of geographical barriers.
What needs improvement?
At times, we encounter difficulties with remote access through Teams, which requires improvement. Access to the target server may not always function correctly when accessed remotely.
For how long have I used the solution?
We have been working with it for last three years.
What do I think about the stability of the solution?
It provides good stability capabilities. I would rate it eight out of ten.
What do I think about the scalability of the solution?
Scalability is contingent upon the projects at hand. As projects expand, so does the team size. This scalability is influenced by the number of global projects and remote sites. Additionally, it correlates with the client base; as clients increase, more personnel are required to support them. We have a team of two to three individuals, but as our business grows and client numbers increase, we will accordingly augment our team size to accommodate the expansion. I would rate it eight out of ten.
Our marketing team frequently utilizes this tool, often engaging with clients on a daily basis through multiple meetings. In contrast, our technical team typically uses it for work approximately three times a week.
Which solution did I use previously and why did I switch?
We previously utilized Zoom, but frequent interruptions and disconnections prompted us to transition to Teams.
How was the initial setup?
The initial setup process is straightforward, requiring only a few simple steps. Setting up Teams and scheduling meetings can be easily done with minimal effort. I would rate it eight out of ten.
What about the implementation team?
The deployment time may range from one to three months. Our deployment process involves setting up database, application, and web servers. However, we're currently facing a challenge as the Network Access Control service is unavailable on any cloud platform. Our solution relies on NAC for initial authentication, followed by communication with middleware before completing the cycle. Due to the absence of NAC on cloud platforms, we're exploring alternatives. Suggestions have been made to run the NAC function on-premises and then deploy the solution on the cloud. However, management is hesitant until a cloud-based NAC solution is available. This delay has stalled the project's progress despite initial work starting six months ago.
We've deployed the project with our in-house technical team, not relying on third-party assistance. Multiple teams were involved in the deployment process, including the development team and PMO team. Each team member played a crucial role, with approximately five to ten individuals participating in each deployment phase. Two people are sufficient for maintenance.
What was our ROI?
The ROI we've observed primarily stems from the significant time savings achieved through Teams. I would rate it nine out of ten.
What's my experience with pricing, setup cost, and licensing?
The price is relatively high. I would rate it eight out of ten.
What other advice do I have?
We consistently advise our clients to utilize Teams. Although some clients may request Zoom meetings, we promptly suggest using Teams for its reliability and seamless connectivity. Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a government with 10,001+ employees
A highly stable and easy-to-deploy tool that enables collaboration and saves time
Pros and Cons
- "Sharing screens is valuable."
- "The interface must be more user-friendly."
What is our primary use case?
I use the solution for conference and collaboration purposes.
How has it helped my organization?
The product helps in saving time in meetings and in sharing documents.
What is most valuable?
Sharing screens is valuable. Sharing documents and conducting conferences are also valuable.
What needs improvement?
The interface must be more user-friendly.
For how long have I used the solution?
I have been using the solution for two years. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten.
How was the initial setup?
The product was easy to set up.
What was our ROI?
The returns are on the transportation and time consumption we face when we are not using virtual tools like Microsoft Teams.
What other advice do I have?
The more we use and get involved with the product, the more we learn. Overall, I rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analyst at Universidad Autonoma de Colombia
Provides faster communication and efficient calling features
Pros and Cons
- "It helps our organization with faster communication."
- "It consumes a high amount of system memory."
What is our primary use case?
We use the solution for communication and creating teams or groups to share information quickly within the organization.
How has it helped my organization?
The solution helps our organization with faster communication.
What is most valuable?
The solution's most valuable features are meeting, calling, and activity feed.
What needs improvement?
The solution consumes a high amount of system memory. It could be improved.
For how long have I used the solution?
We have been using the solution for more than six years.
What do I think about the stability of the solution?
It is a stable solution.
How was the initial setup?
The solution's initial setup process is complicated. We implement it on the cloud infrastructure.
What was our ROI?
The solution generates a good return on investment.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable.
What other advice do I have?
I recommend the solution to others and rate it a ten out of ten. It is an essential tool for quick communication and sharing files.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Easy-to-setup solution with efficient technical support services
Pros and Cons
- "It is easy to coordinate with the technical support team in case of queries."
- "Its stability could be better."
What is our primary use case?
We use the solution for communications within the organization.
What needs improvement?
The solution's stability could be better.
For how long have I used the solution?
We have been using the solution for five to six years.
What do I think about the stability of the solution?
The solution's stability is a six or seven out of ten. We encounter critical issues sometimes.
What do I think about the scalability of the solution?
The solution's scalability is a six or seven out of ten. We have 20-25 users in our organization.
How are customer service and support?
It is easy to coordinate with the solution's technical support team in case of queries.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process is easy. The time taken for deployment depends on specific requirements.
What other advice do I have?
It is an excellent solution. I recommend it to others and rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
An intuitive and unique solution for meetings
Pros and Cons
- "I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings."
- "The solution needs to have subtitles."
What is most valuable?
I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings.
What needs improvement?
The solution needs to have subtitles.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable. My company has 1008 users for the product.
How are customer service and support?
I haven't used any support.
Which solution did I use previously and why did I switch?
I have used Google Meet but find the UI and function of Teams to be more simple and unique.
How was the initial setup?
The product's setup is easy.
What other advice do I have?
The solution offers high integration and is easy. I would rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Payfront Technologies India Pvt Ltd
The solution can be used for team collaboration, exchanging ideas, and discussing project management solutions
Pros and Cons
- "The planner and the breakout rooms are good and helpful features in Microsoft Teams."
- "Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."
What is our primary use case?
We use Microsoft Teams for team collaboration, exchanging ideas, and talking about project management solutions.
What is most valuable?
Microsoft Teams has an option for you to create files. The planner and the breakout rooms are good and helpful features in Microsoft Teams.
What needs improvement?
Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning. The solution could do something better. The solution can explore the world of AI and ML and utilize the virtual environment even better.
For how long have I used the solution?
I have been using Microsoft Teams for more than seven years.
What do I think about the stability of the solution?
Microsoft Teams is quite a stable solution. I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
More than 7,000 users are using Microsoft Teams in our organization on a daily basis.
How was the initial setup?
The solution's initial setup is very easy. I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What other advice do I have?
Microsoft Teams is a great collaborative forum for us to work on. Especially after COVID, Microsoft Teams has been very supportive in helping us collaborate between various functions in a remote work environment.
Microsoft Teams is deployed on-cloud in our organization.
Zoom doesn't give you a lot of scalability options and has fewer features than Microsoft Teams. Microsoft Teams allows you to collaborate, and it's very easy to set up things with Teams.
I would suggest people looking into using Microsoft Teams to explore all the features of Microsoft Teams and be curious about it.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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