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IT Solution & Application Director at Delta Samudra Abadi
Real User
Jul 31, 2023
Seamlessly integrates with Office application and helps with document management
Pros and Cons
  • "The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years."
  • "The solution needs to be more stable. I have found Zoom to be more stable than Teams."

What is our primary use case?

We use Teams for meetings because it comes with features for collaboration and document management.

What is most valuable?

The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years. 

What needs improvement?

The solution needs to be more stable. I have found Zoom to be more stable than Teams. 

What do I think about the scalability of the solution?

My company has six users for Teams. 

Buyer's Guide
Microsoft Teams
August 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
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How are customer service and support?

Microsoft's support is good enough for me. 

Which solution did I use previously and why did I switch?

I use Zoom but find it to be less competitive than Teams. Zoom does not offer integration with documents, calendars, etc. 

How was the initial setup?

Teams' setup is easy and takes less than a day to complete. There isn't much configuration involved since everything is on the cloud. The solution's deployment is not a rocket science. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive. 

What other advice do I have?

I would rate the product a nine out of ten. You will get the full benefits of the solution if you use collaboration and document management. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Aditi Patil - PeerSpot reviewer
Senior Research Associate at Isec
Real User
Jul 31, 2023
An easy-to-use solution that can be used for virtual meetings and video communication
Pros and Cons
  • "Microsoft Teams is an easy-to-use solution."
  • "I would like to get more frequent updates, and the solution’s stability could be improved."

What is our primary use case?

We use Microsoft Teams for virtual meetings and video communication.

What is most valuable?

Microsoft Teams is an easy-to-use solution. We can use the solution for chats and viewing chat history.

What needs improvement?

I would like to get more frequent updates, and the solution’s stability could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for two years.

What do I think about the stability of the solution?

I rate Microsoft Teams an eight out of ten for stability because sometimes we experience call drops. Since the bandwidth required for Microsoft Teams is huge, there can be issues of lag between video and audio.

What do I think about the scalability of the solution?

The solution's scalability is good because there is no limitation on the number of people who can join the call simultaneously. I rate Microsoft Teams ten out of ten for scalability. Around 1,000 users are using Microsoft Teams in our organization.

How was the initial setup?

It is easy to set up Microsoft Teams. The solution took around 15 to 20 minutes to deploy.

What about the implementation team?

The solution's deployment can be done in-house. My organization had subscribed to Microsoft Teams, and I logged in with my organization's credentials.

What other advice do I have?

I use the latest version of Microsoft Teams. The solution is deployment on-cloud in our organization. I would recommend Microsoft Teams to other users.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
August 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,994 professionals have used our research since 2012.
Consultant at Payfront Technologies India Pvt Ltd
Real User
Jul 31, 2023
The solution can be used for team collaboration, exchanging ideas, and discussing project management solutions
Pros and Cons
  • "The planner and the breakout rooms are good and helpful features in Microsoft Teams."
  • "Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."

What is our primary use case?

We use Microsoft Teams for team collaboration, exchanging ideas, and talking about project management solutions.

What is most valuable?

Microsoft Teams has an option for you to create files. The planner and the breakout rooms are good and helpful features in Microsoft Teams.

What needs improvement?

Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning. The solution could do something better. The solution can explore the world of AI and ML and utilize the virtual environment even better.

For how long have I used the solution?

I have been using Microsoft Teams for more than seven years.

What do I think about the stability of the solution?

Microsoft Teams is quite a stable solution. I rate Microsoft Teams a seven out of ten for stability.

What do I think about the scalability of the solution?

More than 7,000 users are using Microsoft Teams in our organization on a daily basis.

How was the initial setup?

The solution's initial setup is very easy. I rate Microsoft Teams an eight out of ten for the ease of its initial setup.

What other advice do I have?

Microsoft Teams is a great collaborative forum for us to work on. Especially after COVID, Microsoft Teams has been very supportive in helping us collaborate between various functions in a remote work environment.

Microsoft Teams is deployed on-cloud in our organization.

Zoom doesn't give you a lot of scalability options and has fewer features than Microsoft Teams. Microsoft Teams allows you to collaborate, and it's very easy to set up things with Teams.

I would suggest people looking into using Microsoft Teams to explore all the features of Microsoft Teams and be curious about it.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1492392 - PeerSpot reviewer
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
Real User
Top 20
Jul 31, 2023
The solution can be used for internal and external meetings in small organizations
Pros and Cons
  • "Compared to Zoom, Microsoft Teams is a very good solution and works well."
  • "The solution's recording could be improved because it is not as good as other products."

What is our primary use case?

We use Microsoft Teams for internal and external meetings.

What is most valuable?

Compared to Zoom, Microsoft Teams is a very good solution and works well. The issues which were there earlier are much better now.

What needs improvement?

The solution's recording could be improved because it is not as good as other products. Some more advanced switches can be introduced in the solution to make the recording more usable or editable.

Microsoft should make available some option with the product to cut a part of a meeting video at a specific time instead of using the entire video. An option should be made available to trim the video and convert it into a different kind of extension like MP4 OR MP3, which we can use in the website recording or keep for future reference.

For how long have I used the solution?

I have been using Microsoft Teams for three years.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution. However, sometimes we face issues because the user's status doesn't update properly, which causes some syncing problems. Sometimes the user's status doesn't update very quickly, and it shows a user's status as offline when the user is online.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution, and more than 300 to 400 users use the solution in our organization.

How are customer service and support?

The solution's technical support depends upon the call volume. Mostly, it's good, but sometimes you may face issues with the technical support's response time.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is easy.

What about the implementation team?

Installing Microsoft Teams for our entire office takes five to ten minutes. The solution does not require any special maintenance.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams comes with a yearly subscription, which is not very expensive. In addition to the subscription cost, if you want to buy some additional service, you must pay for it. Options are available for adding, removing, and scaling the license based on our requirements.

What other advice do I have?

Microsoft Teams is installed on-cloud in our organization.

Microsoft Teams is a good solution. It is a good solution for someone with a basic need and not a very high-end need for HD video. The solution is good for a conference of around thirty to forty people. However, the solution is still not scalable for bigger organizations with a huge number of users. Microsoft Teams is an ideal solution for smaller organizations and smaller meetings.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mouzong Francis - PeerSpot reviewer
Technical manager at SANCFIS FASO
Real User
Jul 31, 2023
The solution has good video calling features, but its security features could be improved
Pros and Cons
  • "The most valuable feature of Microsoft Teams is its video calling."
  • "The solution's security features could be improved."

What is most valuable?

The most valuable feature of Microsoft Teams is its video calling.

What needs improvement?

The solution's security features could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for four years.

What do I think about the stability of the solution?

Microsoft Teams is a very stable solution. I rate Microsoft Teams an eight out of ten.

What do I think about the scalability of the solution?

Microsoft Teams has good scalability, and around 30 users use the solution in our organization.

How are customer service and support?

The solution's customer support team responds within 30 minutes to one hour.

How would you rate customer service and support?

Negative

What other advice do I have?

Microsoft Teams is a cloud-based solution. 12 technical staff, including managers, admins, engineers, and developers, are required to deploy and maintain the solution.

I would recommend Microsoft Teams to other users.

Overall, I rate Microsoft Teams a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sahil Shahi - PeerSpot reviewer
Market Researcher at SRINSOFT INC
Vendor
Top 5Leaderboard
Jul 31, 2023
Helps to create meetings and share data through SharePoint
Pros and Cons
  • "SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature."
  • "The product should improve its pricing."

What is our primary use case?

The product helps to create meetings and share data through SharePoint

What is most valuable?

 SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature. 

What needs improvement?

The product should improve its pricing. 

For how long have I used the solution?

I have been working with the product for a year. 

What do I think about the stability of the solution?

The solution is stable and would rate its stability an eight out of ten. 

What do I think about the scalability of the solution?

The solution is scalable and I would rate it a seven out of ten. My company has 500 users for the product. 

Which solution did I use previously and why did I switch?

We used Zoom before and as an organization, we were in a testing mode on finding a solution that gave us more benefits and connected the departments easily. We use Microsoft 365 and Teams is an integrated service of the bundle. Hence, it is good for us. 

How was the initial setup?

We have deployed the solution on the cloud. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive and I would rate it a nine out of ten. 

What other advice do I have?

I would rate the solution a nine out of ten. Teams is the best compared to Zoom or Google Meet since it is easy to use. You need to take the whole package of Microsoft 365 and get Teams easily integrated with it. It's not necessary to buy individual licenses for Teams. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2219454 - PeerSpot reviewer
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
Real User
Jul 31, 2023
Works as a collaboration and communication tool that helps to store documents
Pros and Cons
  • "I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch."
  • "SharePoint was more robust and customizable earlier."

What is our primary use case?

We use the solution as a collaboration and communication channel. We also use it as a repository to store documents and create project plans. 

What is most valuable?

I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch.

What needs improvement?

SharePoint was more robust and customizable earlier. 

For how long have I used the solution?

I have been working with the product for nine months. 

What do I think about the stability of the solution?

I haven't encountered any issues with the product's stability. 

What do I think about the scalability of the solution?

The product is scalable and it can scale to tens of thousands of users as long as your system and infrastructure are able to handle it. My company has 5000 users for the product. 

How was the initial setup?

The product's setup was very easy because it came with the Office 365 bundle. We work with the tool's cloud version. The solution's maintenance involves taking care of the patches which can be taken care of in the background without needing much attention.

What's my experience with pricing, setup cost, and licensing?

The tool comes as part of the Office 365 bundle and you don't have to pay anything extra. 

What other advice do I have?

I would rate the product a nine-point five out of ten. You can use this solution if you are looking for a Windows-based system that is easy. It gives you a lot of flexibility for regular activities. This solution is a good choice for someone who is doing routine and lightweight work. Teams is integrated with Windows. There is seamless integration with different apps that you use. Though Slack has integrations, Teams is easier compared to it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bruno Okubo - PeerSpot reviewer
Product manager at CLM Software
Real User
Jul 27, 2023
A scalable solution that can be used to discuss confidential matters among organizations
Pros and Cons
  • "What I use the most is the plugin or the optimization feature."
  • "Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time."

What is our primary use case?

I used Microsoft Teams for work, and I like the usability of the solution here in Brazil. A lot of my colleagues always complain about Microsoft Teams, saying that the solution wastes a lot of machine capability, but I don't have a problem with that. Microsoft Teams works just fine with Outlook, and I have no problem using the solution. I like how sharing the screen or specific windows with Microsoft Teams is easy. I have no problem with the stability of the solution.

How has it helped my organization?

We have an open team; other organizations can find and talk to us on Microsoft Teams. We don't have to talk about work using other solutions like WhatsApp. We choose WhatsApp because it's easier for us. However, when I want to speak about something more confidential, I do it on Microsoft Teams. Whenever I talk to a partner, we talk on Microsoft Teams, as our platforms are open to each other. I utilize Microsoft Teams to discuss confidential matters.

What is most valuable?

What I use the most is the plugin or the optimization feature. When I want to create a meeting on Outlook, I can automatically share the Microsoft Teams link.

What needs improvement?

Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time.

For how long have I used the solution?

I have been using Microsoft Teams for three years.

What do I think about the stability of the solution?

I rate Microsoft Teams a seven out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams ten out of ten for scalability.

How was the initial setup?

The solution’s initial setup is straightforward.

What other advice do I have?

I am using the latest version of Microsoft Teams.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Peter Berge - PeerSpot reviewer
Jedox Consultant at Qbit Aps
Real User
Jul 26, 2023
An easy-to-deploy solution that provides great file-sharing features and other add-ons
Pros and Cons
  • "File sharing is the most valuable feature."
  • "To Do tasks’ ease of use should be improved."

What is our primary use case?

We run most projects in Teams. We use it for file sharing with customers and internally. We also use To Do on Teams to follow up.

What is most valuable?

File sharing is the most valuable feature. It is so simple to send a file in chat or a team’s site. It is very useful.

What needs improvement?

To Do tasks’ ease of use should be improved. It should be simplified. The product should also enable users to mention people on tasks.

For how long have I used the solution?

I have been using the solution for probably two years.

What do I think about the stability of the solution?

The solution is stable. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The product pulls some computing power. More than 40 consultants, developers, and customers use the solution in our organization.

How was the initial setup?

Setting up a Teams site and a project in Teams is straightforward and easy. The solution is deployed on the cloud in our organization.

What other advice do I have?

If someone wants to use the product, they could look at the add-ons provided by it. It has quite a few add-ons. Overall, I rate the product an eight or nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. Engineer at a retailer with 10,001+ employees
Real User
Jul 26, 2023
A reliable communication and collaboration platform with remote control tools
Pros and Cons
  • "Everything is valuable, such as the chats, the calls, and the file sharing."
  • "The remote control needs some improvement."

What is our primary use case?

The primary use case of Microsoft Teams is for internal and external communication. We also use it for chatting, team calls, screen sharing and remote control.

What is most valuable?

Everything is valuable, such as the chats, the calls, and the file sharing.

What needs improvement?

The remote control needs some improvement. I feel Zoom is much better than Teams, especially in remote controlling.

For how long have I used the solution?

I have been using Mircosoft Teams for more than five years as an end user.

What do I think about the stability of the solution?

As for the stability, I never faced an issue with Microsoft Teams. I might have faced an issue with Teams just once in my career, but I haven't seen any issues apart from that, I never saw any issue.

What do I think about the scalability of the solution?

I have never had issues with Mircosoft Teams. However, the IT guys handle the scalability. A lot of users in our organization use Microsoft Teams. More than 6,000 users use the solution in our organization.

How was the initial setup?

The solution is deployed on-premises for larger enterprises, but I think it is on the cloud as well.

What's my experience with pricing, setup cost, and licensing?

It is a bit more than moderately expensive. That's why the low-scale enterprises, not the mid-range, choose Slack and all these open-source tools.

What other advice do I have?

I am happy using Microsoft Teams and I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.