I use the solution for meetings.
Can share files directly and is useful for meetings
Pros and Cons
- "We can share all files on Microsoft Teams directly. It is integrated with Outlook."
- "We cannot change the mic automatically in Microsoft Teams. We have to do it manually."
What is our primary use case?
What is most valuable?
We can share all files on Microsoft Teams directly. It is integrated with Outlook.
What needs improvement?
We cannot change the mic automatically in Microsoft Teams. We have to do it manually.
For how long have I used the solution?
I have been using the product for four years.
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Microsoft Teams
December 2025
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879,422 professionals have used our research since 2012.
How are customer service and support?
I have not contacted Microsoft regarding any issues with the tool.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Expert in Project Finance in Government of Serbia at a tech services company with 1-10 employees
Works as a communication tool for online meetings but needs to be more intuitive
Pros and Cons
- "For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls."
- "One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment."
What is our primary use case?
I primarily use Microsoft Teams as a communication tool for online meetings. Over the past year and a half, I’ve started using it more extensively to access other parts of my information system, such as OneDrive and Calendar. I also use it to invite people to meetings and manage various functions from the menu.
What is most valuable?
For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls.
What needs improvement?
One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment.
I’d recommend adding shortcuts for frequently used activities to improve it. For example, having quick access to OneDrive or creating fast calls to contacts could save time.
For how long have I used the solution?
I have been using the product for four to five years.
What do I think about the scalability of the solution?
I rate the solution's scalability an eight out of ten. It is possible to add different teams.
How are customer service and support?
I contact my internal support and have no experience with the solution's direct support.
Which solution did I use previously and why did I switch?
I’ve used Zoom regularly, primarily for online meetings and direct calls. I find Zoom to be more intuitive and user-friendly than Microsoft Teams.
What other advice do I have?
If you’re considering using Microsoft Teams, my advice would be this: If you only need basic functions for online meetings and nothing more for personal use, I would recommend sticking with Zoom’s free version. However, for corporate use or if you already use Microsoft 365 or other Microsoft tools, Microsoft Teams is a better choice due to its integration with the Microsoft ecosystem. Other options like Google Meet or Zoom might be more suitable for those not connected to Microsoft tools.
I rate the overall solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
December 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.
Project Manager at a government with 10,001+ employees
A highly stable and easy-to-deploy tool that enables collaboration and saves time
Pros and Cons
- "Sharing screens is valuable."
- "The interface must be more user-friendly."
What is our primary use case?
I use the solution for conference and collaboration purposes.
How has it helped my organization?
The product helps in saving time in meetings and in sharing documents.
What is most valuable?
Sharing screens is valuable. Sharing documents and conducting conferences are also valuable.
What needs improvement?
The interface must be more user-friendly.
For how long have I used the solution?
I have been using the solution for two years. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten.
How was the initial setup?
The product was easy to set up.
What was our ROI?
The returns are on the transportation and time consumption we face when we are not using virtual tools like Microsoft Teams.
What other advice do I have?
The more we use and get involved with the product, the more we learn. Overall, I rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analyst at a university with 201-500 employees
Provides faster communication and efficient calling features
Pros and Cons
- "It helps our organization with faster communication."
- "It consumes a high amount of system memory."
What is our primary use case?
We use the solution for communication and creating teams or groups to share information quickly within the organization.
How has it helped my organization?
The solution helps our organization with faster communication.
What is most valuable?
The solution's most valuable features are meeting, calling, and activity feed.
What needs improvement?
The solution consumes a high amount of system memory. It could be improved.
For how long have I used the solution?
We have been using the solution for more than six years.
What do I think about the stability of the solution?
It is a stable solution.
How was the initial setup?
The solution's initial setup process is complicated. We implement it on the cloud infrastructure.
What was our ROI?
The solution generates a good return on investment.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable.
What other advice do I have?
I recommend the solution to others and rate it a ten out of ten. It is an essential tool for quick communication and sharing files.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Zoho Developer at a tech services company with 11-50 employees
Easy-to-setup solution with efficient technical support services
Pros and Cons
- "It is easy to coordinate with the technical support team in case of queries."
- "Its stability could be better."
What is our primary use case?
We use the solution for communications within the organization.
What needs improvement?
The solution's stability could be better.
For how long have I used the solution?
We have been using the solution for five to six years.
What do I think about the stability of the solution?
The solution's stability is a six or seven out of ten. We encounter critical issues sometimes.
What do I think about the scalability of the solution?
The solution's scalability is a six or seven out of ten. We have 20-25 users in our organization.
How are customer service and support?
It is easy to coordinate with the solution's technical support team in case of queries.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process is easy. The time taken for deployment depends on specific requirements.
What other advice do I have?
It is an excellent solution. I recommend it to others and rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a recruiting/HR firm with 501-1,000 employees
The solution can be used for team collaboration, exchanging ideas, and discussing project management solutions
Pros and Cons
- "The planner and the breakout rooms are good and helpful features in Microsoft Teams."
- "Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."
What is our primary use case?
We use Microsoft Teams for team collaboration, exchanging ideas, and talking about project management solutions.
What is most valuable?
Microsoft Teams has an option for you to create files. The planner and the breakout rooms are good and helpful features in Microsoft Teams.
What needs improvement?
Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning. The solution could do something better. The solution can explore the world of AI and ML and utilize the virtual environment even better.
For how long have I used the solution?
I have been using Microsoft Teams for more than seven years.
What do I think about the stability of the solution?
Microsoft Teams is quite a stable solution. I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
More than 7,000 users are using Microsoft Teams in our organization on a daily basis.
How was the initial setup?
The solution's initial setup is very easy. I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What other advice do I have?
Microsoft Teams is a great collaborative forum for us to work on. Especially after COVID, Microsoft Teams has been very supportive in helping us collaborate between various functions in a remote work environment.
Microsoft Teams is deployed on-cloud in our organization.
Zoom doesn't give you a lot of scalability options and has fewer features than Microsoft Teams. Microsoft Teams allows you to collaborate, and it's very easy to set up things with Teams.
I would suggest people looking into using Microsoft Teams to explore all the features of Microsoft Teams and be curious about it.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
The solution can be used for internal and external meetings in small organizations
Pros and Cons
- "Compared to Zoom, Microsoft Teams is a very good solution and works well."
- "The solution's recording could be improved because it is not as good as other products."
What is our primary use case?
We use Microsoft Teams for internal and external meetings.
What is most valuable?
Compared to Zoom, Microsoft Teams is a very good solution and works well. The issues which were there earlier are much better now.
What needs improvement?
The solution's recording could be improved because it is not as good as other products. Some more advanced switches can be introduced in the solution to make the recording more usable or editable.
Microsoft should make available some option with the product to cut a part of a meeting video at a specific time instead of using the entire video. An option should be made available to trim the video and convert it into a different kind of extension like MP4 OR MP3, which we can use in the website recording or keep for future reference.
For how long have I used the solution?
I have been using Microsoft Teams for three years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution. However, sometimes we face issues because the user's status doesn't update properly, which causes some syncing problems. Sometimes the user's status doesn't update very quickly, and it shows a user's status as offline when the user is online.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution, and more than 300 to 400 users use the solution in our organization.
How are customer service and support?
The solution's technical support depends upon the call volume. Mostly, it's good, but sometimes you may face issues with the technical support's response time.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
Installing Microsoft Teams for our entire office takes five to ten minutes. The solution does not require any special maintenance.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams comes with a yearly subscription, which is not very expensive. In addition to the subscription cost, if you want to buy some additional service, you must pay for it. Options are available for adding, removing, and scaling the license based on our requirements.
What other advice do I have?
Microsoft Teams is installed on-cloud in our organization.
Microsoft Teams is a good solution. It is a good solution for someone with a basic need and not a very high-end need for HD video. The solution is good for a conference of around thirty to forty people. However, the solution is still not scalable for bigger organizations with a huge number of users. Microsoft Teams is an ideal solution for smaller organizations and smaller meetings.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical manager at a comms service provider with 11-50 employees
The solution has good video calling features, but its security features could be improved
Pros and Cons
- "The most valuable feature of Microsoft Teams is its video calling."
- "The solution's security features could be improved."
What is most valuable?
The most valuable feature of Microsoft Teams is its video calling.
What needs improvement?
The solution's security features could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for four years.
What do I think about the stability of the solution?
Microsoft Teams is a very stable solution. I rate Microsoft Teams an eight out of ten.
What do I think about the scalability of the solution?
Microsoft Teams has good scalability, and around 30 users use the solution in our organization.
How are customer service and support?
The solution's customer support team responds within 30 minutes to one hour.
How would you rate customer service and support?
Negative
What other advice do I have?
Microsoft Teams is a cloud-based solution. 12 technical staff, including managers, admins, engineers, and developers, are required to deploy and maintain the solution.
I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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