I use Microsoft Teams for collaboration like chatting, calling, and grouping.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Offers a collaborative work platform for chatting, calling, and grouping
Pros and Cons
- "The tool's user interface is very good."
- "The solution is very expensive and I won't be able to afford it personally."
What is our primary use case?
What needs improvement?
The solution is very expensive and I won't be able to afford it personally.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the stability of the solution?
The tool is stable.
Buyer's Guide
Microsoft Teams
August 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
What do I think about the scalability of the solution?
My company has 150 users for Microsoft Teams.
How are customer service and support?
Microsoft's support is tricky and hard.
How would you rate customer service and support?
Neutral
How was the initial setup?
The product's setup is hard.
What other advice do I have?
I would rate the solution a nine out of ten. Compared to other technologies such as the ones from Google, I prefer Microsoft Teams. The tool's user interface is very good. However, I wouldn't recommend this solution for personal use. Companies can use this solution after considering costing factors. You can use the trial or PC version.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Solution architect at a insurance company with 10,001+ employees
A scalable and stable solution that helps with collaborative communication
Pros and Cons
- "The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated."
- "The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline."
What is our primary use case?
We use the solution for internal communication purposes.
What is most valuable?
The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated.
What needs improvement?
The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline.
What do I think about the stability of the solution?
I would rate the product's stability an eight out of ten since at times I need to reconnect the solution.
What do I think about the scalability of the solution?
I would rate the solution's scalability a ten out of ten. My company has 800 users for the solution.
Which solution did I use previously and why did I switch?
My vendors use Google Meet and Zoom which have compatibility issues. The system gets confused and asks whether to continue with the browser or go to the app. We have also encountered login issues with the app. I prefer Teams to other apps.
How was the initial setup?
The solution's setup is easy. You need to put in your registered email ID to configure it. We have deployed it on the cloud, so I have it on my desktop and mobile.
What about the implementation team?
Our internal IT team did the configuration.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable and I would rate it an eight out of ten.
What other advice do I have?
I would rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
August 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Director, PMO at Elm Co.
A stable and scalable solution for managing internal communication
Pros and Cons
- "Managing meeting on Microsoft Teams is better than managing traditional face to face meetings."
- "There can be more customization and also the task management tools needs better tools for integration."
What is our primary use case?
Microsoft Teams is used in our organisation for internal communication and also for managing the meetings and other communications as well.
What is most valuable?
Managing meeting on Microsoft Teams is better than managing traditional face to face meetings.
What needs improvement?
There can be more customization and also the task management tools needs better tools for integration.
For how long have I used the solution?
I have been using Microsoft Teams since 2019.
What do I think about the stability of the solution?
It is a stable solution. I rate it eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate the scalability a nine out of ten.
How are customer service and support?
The technical support team is fair. I rate them an eight out of ten.
How was the initial setup?
The initial setup is straightforward. I rate it nine out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is fairly priced.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analytics Lead/Tableau Integrator at SOFTICO
Flexible with useful screen sharing and great reliability
Pros and Cons
- "The transcription feature is great."
- "I'd like Microsoft to start adding more AI functionality into Teams."
What is our primary use case?
We use the solution for recording meetings and preparing education for our YouTube channel.
What is most valuable?
It's a very flexible program.
We can do screen sharing very easily.
It's good for recording sessions.
Sometimes, I can't see if a person came into the meeting; however, when I go and look at the session at the end, I can see who has come and gone from the meeting.
The transcription feature is great. I can copy it and create a document out of it.
It's quite stable and issue-free.
The solution can scale.
What needs improvement?
The room feature could be better. I like the visibility we get when we use Zoom, for example. I'd like the rooms to be set up more like that. I'd like more room management features.
I'd like Microsoft to start adding more AI functionality into Teams.
For how long have I used the solution?
I use Teams all of the time for work. I've used it for about two years at this point.
What do I think about the stability of the solution?
I've never had any issues with stability. There are no bugs or glitches, and it doesn't crash.
What do I think about the scalability of the solution?
The solution scales well. It's easy to implement new users.
We all use Teams in my company. We have about 80 people using it.
How are customer service and support?
I've never had any issues with the product. I've never had to reach out to technical support.
Which solution did I use previously and why did I switch?
I have used Zoom in the past for virtual meetings. I only use it occasionally. I have noted some stability issues with it that I haven't noted in Teams. I don't have a license for Zoom. I haven't seen the backend administration features.
How was the initial setup?
I did not handle the setup process. It was automatically deployed to my laptop.
We do not have to do any maintenance tasks. However, we do have an administrator. He may have maintenance tasks.
What's my experience with pricing, setup cost, and licensing?
We have an Office 365 license which includes Teams in the product. I'm not sure of the exact cost of the solution.
What other advice do I have?
I'm an end-user.
I'm not sure which version we're using.
We save our meetings in the cloud when we use the solution.
I would recommend the solution to others. I know that Microsoft has begun to add AI to its products. However, this hasn't happened in Teams just yet. Once they start adding AI, it will become even better - and it's already very good.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Easy to implement, great for group chats, and available on multiple devices
Pros and Cons
- "Communication is really easy to handle."
- "They need to improve the scalability of Teams."
What is our primary use case?
I primarily use live chat. The chat is used mostly to communicate with all departments in my company.
What is most valuable?
There is a good option for you to make group chats. Communication is really easy to handle. It’s easy to make groups and intimate chats when you need to.
It is a stable product.
The initial setup is easy.
What needs improvement?
It's a really good application, a good program. However, maybe the whole UI could change a bit in the future. After a while, it gets to be too much of the same in the eye of the customer. Maybe they need a column, or maybe a background, or something like that to mix things up.
They need to improve the scalability of Teams.
For how long have I used the solution?
I’ve been using the solution for six months.
What do I think about the stability of the solution?
Stability is not a problem. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable, and the performance is good.
What do I think about the scalability of the solution?
The solution can scale. However, it could be better.
We have about 200 people using the solution right now at our organization.
How are customer service and support?
I’ve never had to reach out to support as I’ve never had any issues. It works well. I can’t say how the technical support is, however.
How was the initial setup?
The initial implementation was actually not made by me. However, I saw the process and it's pretty straightforward. There was nothing that I saw that would lead me to believe it would be complex.
What's my experience with pricing, setup cost, and licensing?
I’m not sure about the pricing. I’m not sure if we have to pay anything.
What other advice do I have?
I am a customer and an end-user.
I’m not sure which version of the solution I’m using right now.
I’d invite potential new users to use it or try it out. You can have access it from any device, and it’s great if you want to access data or information.
I would rate the solution nine out of ten. It’s great. However, the UI could be better, which is why I didn’t give it perfect marks.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
C&D Strategy Consultant at Deloitte Risk Advisory
Enables users to work on the same file with others through file sharing and collaboration; useful for meetings, training, and task management
Pros and Cons
- "The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email."
- "What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use. They're not user-friendly."
What is our primary use case?
I'm using Microsoft Teams for meetings, training, work, file sharing, and its other features. Working and consulting for Microsoft Teams are my principal roles. The app is my best friend.
What is most valuable?
The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email. I also like that I can be updated and I can understand the status of work or the status of a task.
What needs improvement?
What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use. They're not user-friendly. For calendar management, I prefer to use Outlook, for example, I send a calendar or update a meeting through Outlook rather than Microsoft Teams.
An additional feature I'd like to see in the next release of Microsoft Teams is the ability to monitor my working activity, particularly to understand how many hours I spend every day on each task or work I do, for example: on PowerPoint or Excel. I would like a personal dashboard that I can consult to understand where I spent my time during my work journey.
For how long have I used the solution?
I've been using Microsoft Teams since 2019, so it's three years of usage.
What do I think about the stability of the solution?
Microsoft Teams is a very stable app. I didn't notice any issue or problem with it, even in the past year, so it's stable for me. I use it every day.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable app.
How are customer service and support?
I don't use Microsoft Teams support because when I have a problem with the app, I just contact the IT department. We have internal support for the app in the company.
Which solution did I use previously and why did I switch?
I used Skype for Business before switching to Microsoft Teams. I switched because there are several differences between the two apps. The main difference is that Skype for Business doesn't allow file sharing between users, and doesn't allow users to work on the same file, versus Microsoft Teams which is optimized for file sharing and work collaboration. Another difference is that Microsoft Teams is more user-friendly than Skype for Business. For example, if I search for a contact on my contact list, it's simpler to do compared to searching for a contact on Skype for Business. Microsoft Teams also saves conversations on the chat panel, while Skype for Business archives the conversation on my email, creating spam in my mailbox. These are all the reasons I prefer Microsoft Teams over Skype for Business.
Which other solutions did I evaluate?
I evaluated Skype for Business, Google Meet, and Zoom.
What other advice do I have?
For virtual meetings, I use Microsoft Teams and Skype for Business. I also use Google Meet and Zoom. I used Skype for Business for one year in 2019, but after 2019, I started using Microsoft Teams, and I'm still using it.
My rating for Microsoft Teams is eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Operations at Investrust Bank Plc
Beneficial calendar invites, high performance, and plenty of features
Pros and Cons
- "The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and it creates a meeting folder. I'm able to share it with the customers. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need."
- "One of my colleagues was trying to use Microsoft Teams on their laptop, and it was slow in terms of booting up when initially starting it. For example, it was not running in the background. In general, it takes some time to load. Zoom tends to have a faster loading time."
What is our primary use case?
We use Microsoft Teams for meetings and other operations, such as raising hands, sharing screens, and sending chat messages.
How has it helped my organization?
Ms Teams has improved our efficiency. Travelling to and from physical meetings takes time due to traffic situations. Besides it improves physical safety because we spend less time on the road.
What is most valuable?
The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and will creates the meeting placeholder. I'm then able to share it with other people by entering their email addresses in the provisioned location. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need.
What needs improvement?
If the Ms Teams process is closed, the next time a user attempts to open Teams, it takes a while to load. I'm not 100% certain whether system resources have anything to do with this, but in my experience, when the Ms Teams process is already running, Ms Teams loads quicker. On the other hand, Zoom (and even Google Meet) tend to have a faster loading time.
For how long have I used the solution?
I have been using Microsoft Teams for approximately three years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution.
What do I think about the scalability of the solution?
I have found Microsoft Teams to be scalable for what I have used it for. I have not tested the solution for more than 10 users at one time.
We have approximately four people using this solution in my organization. We use the solutions approximately every two weeks.
How are customer service and support?
I have never needed to contact the Microsoft Teams Technical Support channel. I have not had any problems with the application.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used other solutions, such as Zoom.
Zoom is a more lightweight solution and is easier to use than Microsoft Teams.
How was the initial setup?
The setup of Microsoft Teams is easy for a technical person like me. But a regular user may have a slight challenge with the process of activating an account on Ms Teams.
The multifactor authentication of Ms Teams can prove to be a challenge for a non-technical person.
I rate the setup of Microsoft Teams a three out of five.
What about the implementation team?
We install Teams in-house.
What's my experience with pricing, setup cost, and licensing?
We are using the free version of the solutions. Zoom gives a time-limit of 40 minutes for more than two attendees and automatically ends the meeting. You'd need to connect back to be able to resume/continue the meeting. The free version of Ms Teams does not seem to have a time limit. At the time I was doing this review, I was on a Teams meeting that had gone beyond 3 hrs 30 mins and it was still going on.
What other advice do I have?
I rate Microsoft Teams an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account Executive at Multinational information technology services and consulting company
Easy to use, and has full integration with other Microsoft solutions
Pros and Cons
- "When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
- "Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."
What is our primary use case?
We use Microsoft Teams for everything, it's a corporate solution for online meetings, sharing information, and collaboration.
How has it helped my organization?
It has facilitated interaction with our colleagues and with clients. In addition, we can also have better access to information
What is most valuable?
When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform.
It is easy to use.
What needs improvement?
Because many companies use a variety of tools, the main feature could be to integrate the ability to participate in any meeting regardless of the platform they are using. For example, if you are invited to a Google Meet session, you should be able to join it without the need of having installed the specific client to attend that meeting.
It would be the best opportunity to create an abstract of which online collaboration tools are being used to avoid installing Zoom, Teams, or WebEx. It's currently the best time to try something new; I know it's technically difficult or perhaps impossible, but that should be a good starting point. Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial.
For how long have I used the solution?
< 3 years (before we were using Skype for Business)
What do I think about the stability of the solution?
One of Microsoft Teams' most valuable features is its stability.
What do I think about the scalability of the solution?
In terms of scalability, I don't have that information. We are a company with more than 130,000 employees. Even for large events, Teams works flawlessly. I don't believe there are any scalability issues.
Which solution did I use previously and why did I switch?
We have been using allways Microsoft Unified Collaboration solution.
What's my experience with pricing, setup cost, and licensing?
Pricing is an area where I lack visibility.
Which other solutions did I evaluate?
This selection is done at company level. I have no influence on the selection.
What other advice do I have?
I strongly recommend Microsoft Teams to others who are considering using it.
I would rate Microsoft Teams a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros
sharing their opinions.
Updated: August 2025
Popular Comparisons
TeamViewer Business
Atlassian Confluence
Bitrix24
Zoom Workplace Business
Slack Business - Enterprise
Symphony
GoToMeeting
Chatter
HCL Connections
GoToWebinar
Avaya Spaces
Loom Business - Enterprise
Blackboard Collaborate
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- How does Microsoft Teams compare with Altassian Confluence?
- How can you review a Microsoft Teams history?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?
- Why is Virtual Meetings important for companies?