We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.
Project Manager at a tech vendor with 10,001+ employees
Scalable solution with an easy initial setup process
Pros and Cons
- "It is a stable solution."
- "They should include AI features in the solution."
What is our primary use case?
What is most valuable?
The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.
What needs improvement?
While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.
For how long have I used the solution?
We have been using the solution for a couple of years.
Buyer's Guide
Microsoft Teams
May 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.
How are customer service and support?
We have a technical team in our organization to handle queries.
How was the initial setup?
The solution's initial setup process is simple.
What about the implementation team?
Our in-house technical team implemented the solution.
Which other solutions did I evaluate?
Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Project and Product Manager at Freelance
Scalable solution with an easy initial setup process
Pros and Cons
- "The solution is relatively stable."
- "The solution could be lighter in terms of storage performance."
What is our primary use case?
Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.
How has it helped my organization?
The solution helps us with scheduling meetings. It also allows us to share information using chat in-between.
What is most valuable?
The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.
What needs improvement?
The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.
For how long have I used the solution?
We have been using the solution for more than ten years. At present, we use the latest version.
What do I think about the stability of the solution?
The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.
What do I think about the scalability of the solution?
The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.
How was the initial setup?
The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.
What was our ROI?
The solution generates a good return on investment.
What other advice do I have?
I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
May 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
An intuitive and unique solution for meetings
Pros and Cons
- "I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings."
- "The solution needs to have subtitles."
What is most valuable?
I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings.
What needs improvement?
The solution needs to have subtitles.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable. My company has 1008 users for the product.
How are customer service and support?
I haven't used any support.
Which solution did I use previously and why did I switch?
I have used Google Meet but find the UI and function of Teams to be more simple and unique.
How was the initial setup?
The product's setup is easy.
What other advice do I have?
The solution offers high integration and is easy. I would rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Solution & Application Director at Delta Samudra Abadi
Seamlessly integrates with Office application and helps with document management
Pros and Cons
- "The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years."
- "The solution needs to be more stable. I have found Zoom to be more stable than Teams."
What is our primary use case?
We use Teams for meetings because it comes with features for collaboration and document management.
What is most valuable?
The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years.
What needs improvement?
The solution needs to be more stable. I have found Zoom to be more stable than Teams.
What do I think about the scalability of the solution?
My company has six users for Teams.
How are customer service and support?
Microsoft's support is good enough for me.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I use Zoom but find it to be less competitive than Teams. Zoom does not offer integration with documents, calendars, etc.
How was the initial setup?
Teams' setup is easy and takes less than a day to complete. There isn't much configuration involved since everything is on the cloud. The solution's deployment is not a rocket science.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive.
What other advice do I have?
I would rate the product a nine out of ten. You will get the full benefits of the solution if you use collaboration and document management.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
Works as a collaboration and communication tool that helps to store documents
Pros and Cons
- "I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch."
- "SharePoint was more robust and customizable earlier."
What is our primary use case?
We use the solution as a collaboration and communication channel. We also use it as a repository to store documents and create project plans.
What is most valuable?
I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch.
What needs improvement?
SharePoint was more robust and customizable earlier.
For how long have I used the solution?
I have been working with the product for nine months.
What do I think about the stability of the solution?
I haven't encountered any issues with the product's stability.
What do I think about the scalability of the solution?
The product is scalable and it can scale to tens of thousands of users as long as your system and infrastructure are able to handle it. My company has 5000 users for the product.
How was the initial setup?
The product's setup was very easy because it came with the Office 365 bundle. We work with the tool's cloud version. The solution's maintenance involves taking care of the patches which can be taken care of in the background without needing much attention.
What's my experience with pricing, setup cost, and licensing?
The tool comes as part of the Office 365 bundle and you don't have to pay anything extra.
What other advice do I have?
I would rate the product a nine-point five out of ten. You can use this solution if you are looking for a Windows-based system that is easy. It gives you a lot of flexibility for regular activities. This solution is a good choice for someone who is doing routine and lightweight work. Teams is integrated with Windows. There is seamless integration with different apps that you use. Though Slack has integrations, Teams is easier compared to it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product manager at CLM Software
A scalable solution that can be used to discuss confidential matters among organizations
Pros and Cons
- "What I use the most is the plugin or the optimization feature."
- "Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time."
What is our primary use case?
I used Microsoft Teams for work, and I like the usability of the solution here in Brazil. A lot of my colleagues always complain about Microsoft Teams, saying that the solution wastes a lot of machine capability, but I don't have a problem with that. Microsoft Teams works just fine with Outlook, and I have no problem using the solution. I like how sharing the screen or specific windows with Microsoft Teams is easy. I have no problem with the stability of the solution.
How has it helped my organization?
We have an open team; other organizations can find and talk to us on Microsoft Teams. We don't have to talk about work using other solutions like WhatsApp. We choose WhatsApp because it's easier for us. However, when I want to speak about something more confidential, I do it on Microsoft Teams. Whenever I talk to a partner, we talk on Microsoft Teams, as our platforms are open to each other. I utilize Microsoft Teams to discuss confidential matters.
What is most valuable?
What I use the most is the plugin or the optimization feature. When I want to create a meeting on Outlook, I can automatically share the Microsoft Teams link.
What needs improvement?
Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time.
For how long have I used the solution?
I have been using Microsoft Teams for three years.
What do I think about the stability of the solution?
I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams ten out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What other advice do I have?
I am using the latest version of Microsoft Teams.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Jedox Consultant at Qbit Aps
An easy-to-deploy solution that provides great file-sharing features and other add-ons
Pros and Cons
- "File sharing is the most valuable feature."
- "To Do tasks’ ease of use should be improved."
What is our primary use case?
We run most projects in Teams. We use it for file sharing with customers and internally. We also use To Do on Teams to follow up.
What is most valuable?
File sharing is the most valuable feature. It is so simple to send a file in chat or a team’s site. It is very useful.
What needs improvement?
To Do tasks’ ease of use should be improved. It should be simplified. The product should also enable users to mention people on tasks.
For how long have I used the solution?
I have been using the solution for probably two years.
What do I think about the stability of the solution?
The solution is stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The product pulls some computing power. More than 40 consultants, developers, and customers use the solution in our organization.
How was the initial setup?
Setting up a Teams site and a project in Teams is straightforward and easy. The solution is deployed on the cloud in our organization.
What other advice do I have?
If someone wants to use the product, they could look at the add-ons provided by it. It has quite a few add-ons. Overall, I rate the product an eight or nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
A very good collaborative tool that provides instant messenger and team collaboration
Pros and Cons
- "Microsoft Teams is a very good collaborative tool."
- "The solution’s initial setup is complex and could be improved."
What is most valuable?
Microsoft Teams is a very good collaborative tool. The solution provides instant messenger, collaboration with teams, and you can do calls. You can use Microsoft Teams to share files and store files. You can use the solution to create your own channel from the perspective of topics and share discussions and files.
What needs improvement?
The solution’s initial setup is complex and could be improved.
For how long have I used the solution?
I have worked with Microsoft Teams for eight years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What was our ROI?
Microsoft Teams gives the best return on investment.
What other advice do I have?
Microsoft Teams is the best collaboration tool in the market today.
On average, five people would be required to deploy and maintain Microsoft Teams.
Microsoft Teams is very user-friendly compared to Slack.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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