We use the solution for communication and creating teams or groups to share information quickly within the organization.
Analyst at Universidad Autonoma de Colombia
Provides faster communication and efficient calling features
Pros and Cons
- "It helps our organization with faster communication."
- "It consumes a high amount of system memory."
What is our primary use case?
How has it helped my organization?
The solution helps our organization with faster communication.
What is most valuable?
The solution's most valuable features are meeting, calling, and activity feed.
What needs improvement?
The solution consumes a high amount of system memory. It could be improved.
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Microsoft Teams
May 2025

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For how long have I used the solution?
We have been using the solution for more than six years.
What do I think about the stability of the solution?
It is a stable solution.
How was the initial setup?
The solution's initial setup process is complicated. We implement it on the cloud infrastructure.
What was our ROI?
The solution generates a good return on investment.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable.
What other advice do I have?
I recommend the solution to others and rate it a ten out of ten. It is an essential tool for quick communication and sharing files.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT at Brillux GmbH & Co. KG
An easy to use solution that works as a collaboration platform to chat and share documents
Pros and Cons
- "The solution is simple and present in many devices at one time."
- "The product's support can be better."
What is our primary use case?
We use the solution as a collaboration platform to do telephone service, chat, and share documents.
What is most valuable?
The solution is simple and present in many devices at one time.
What needs improvement?
The product's support can be better.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
I would rate the product a nine out of ten.
What do I think about the scalability of the solution?
My company has 2700 users for the product. I use the product every day.
How are customer service and support?
The solution's support is good sometimes and other times not.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I also use Zoom and Cisco Webex for meetings. However, I have found that Teams is easier to use.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
May 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Senior Network Consultant at a comms service provider with 10,001+ employees
An efficient solution for communication that enables users to build teams and collaborate
Pros and Cons
- "We can build a team with a group of people and upload documents."
- "The product should provide a to-do list feature."
What is our primary use case?
I use the product as a communication channel with my colleagues.
What is most valuable?
The idea of building teams is valuable to me. We can build a team with a group of people and upload documents. It is like an internal SharePoint.
What needs improvement?
The product should provide a to-do list feature.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The product is stable. We haven’t faced any major outages.
What do I think about the scalability of the solution?
Over 1,000 people use the solution in my organization.
How was the initial setup?
The solution is deployed on the cloud.
What other advice do I have?
The product has been working well. I have no complaints. I would recommend the solution to others. The solution performs well, and it satisfies all my needs and expectations. I haven't faced any problems with it and have never missed any service or application. Overall, I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Offers a collaborative work platform for chatting, calling, and grouping
Pros and Cons
- "The tool's user interface is very good."
- "The solution is very expensive and I won't be able to afford it personally."
What is our primary use case?
I use Microsoft Teams for collaboration like chatting, calling, and grouping.
What needs improvement?
The solution is very expensive and I won't be able to afford it personally.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
My company has 150 users for Microsoft Teams.
How are customer service and support?
Microsoft's support is tricky and hard.
How would you rate customer service and support?
Neutral
How was the initial setup?
The product's setup is hard.
What other advice do I have?
I would rate the solution a nine out of ten. Compared to other technologies such as the ones from Google, I prefer Microsoft Teams. The tool's user interface is very good. However, I wouldn't recommend this solution for personal use. Companies can use this solution after considering costing factors. You can use the trial or PC version.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Dealer at Invaxa
Great for internal communications, available on mobile and PC, and easy to set up
Pros and Cons
- "It’s very easy to set up. It doesn't take that long."
- "The desktop and mobile apps are quite different."
What is our primary use case?
Teams is mostly for internal purposes. We use it to communicate between our company with colleagues. Instead of sending emails all the time, we have Teams just to send documents or communicate for anything, even creating groups.
What is most valuable?
It’s very easy to set up. It doesn't take that long.
You can either use it on your phone or on your PC.
You can make phone and video calls.
It makes it easy to communicate with colleagues.
What needs improvement?
One time the product was basically freezing. I couldn't send a message to my colleague for some reason. I had to restart the PC or restart my phone for some reason. I don't know why it was buggy. Maybe it was overloaded or something.
The desktop and mobile apps are quite different. They should work to make both virtually the same.
What do I think about the stability of the solution?
I have had an issue in the past with it being buggy and freezing. I had to restart my devices to get it going again.
What do I think about the scalability of the solution?
Everybody in our organization uses the solution. It’s on every PC in the company. It’s, give or take, a bit less than 100 people.
How are customer service and support?
Usually, I contact my IT team to share any issues. I haven't used the support from Microsoft Teams. Usually, it doesn't have that many issues. It's just straightforward.
Which solution did I use previously and why did I switch?
I’ve also used Slack.
Teams can be used as an internal tool, whereas Slack might be considered more public. We are able to share internal documentation more effectively with Teams.
How was the initial setup?
The initial setup is effortless and straightforward. It’s not complex at all.
What's my experience with pricing, setup cost, and licensing?
I don't know how much it costs. That’s not an area I am involved in.
What other advice do I have?
I’m not sure which version of the solution we’re using.
It’s good to use it internally with colleagues. You do not have to share anything with external organizations. It gives you basically the advantage of not having any external partners or anything. It's just for internal purposes with nothing to communicate with other partners. It’s a great internal tool.
I’d rate the solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Program Manager | Senior Oracle Consultant | Cloud at Orange
Simple to use, priced well, but integration could improve
Pros and Cons
- "The most valuable feature of Microsoft Teams is that it is easy to use."
- "Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues."
What is our primary use case?
We use Microsoft Teams for training and meetings.
What is most valuable?
The most valuable feature of Microsoft Teams is that it is easy to use.
What needs improvement?
Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues.
In the next release of Microsoft Teams, they should make the mobile application easier to manage. Additionally, they should add more features.
For how long have I used the solution?
I have been using Microsoft Teams for approximately two years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution. However, we have to turn it off and reconnect sometimes.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. We have more than 600 users using this solution, from all levels in my organization. We have no problem with all our users using this solution.
How are customer service and support?
I have not contacted the support from Microsoft. We have our own internal support.
Which solution did I use previously and why did I switch?
We previously used other solutions, such as Bridge and an internal application. Microsoft Teams is the easiest to use.
How was the initial setup?
The implementation of Microsoft Teams is easy on the laptop but sometimes we are facing some difficulties with the phone.
I rate the initial setup of Microsoft Teams a three out of five.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is priced less than other solutions, such as Bridge.
I rate the price of Microsoft Teams a four out of five.
What other advice do I have?
I rate Microsoft Teams a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Database Administrator at e-Access Pvt Ltd
Enhances productivity and teamwork with its seamless integration with other Microsoft applications, efficient communication, easy file sharing and storage, and effective team organization
Pros and Cons
- "One of the most valuable aspects is the ability to record sessions on Teams, which is a beneficial feature."
- "At times, we encounter difficulties with remote access through Teams, which requires improvement."
What is our primary use case?
We use it for daily or scheduled meetings.
How has it helped my organization?
Teams enhances collaboration within our team and with our customers. While we've had positive experiences overall, one issue we've encountered is inconsistent remote access through Teams. However, for field meetings and estimations, it functions effectively.
The video conferencing capability has significantly enhanced our remote meetings, making them more productive. It allows people from different locations to convene at a central point, enabling seamless sharing of views, solutions, and discussions without the need for physical travel. This efficient communication method enables us to address various matters and reach solutions in minimal time.
What is most valuable?
One of the most valuable aspects is the ability to record sessions on Teams, which is a beneficial feature. It allows for reviewing meetings afterward, ensuring that any missed details can be revisited and understood, contributing to better meeting outcomes.
The most valuable feature for our team's productivity in Teams is remote access, particularly because many of our clients are located remotely. This feature allows us to efficiently address issues without the need to travel to other countries or regions. Instead, we can initiate remote sessions through Teams to troubleshoot and resolve problems promptly, enhancing our ability to provide support regardless of geographical barriers.
What needs improvement?
At times, we encounter difficulties with remote access through Teams, which requires improvement. Access to the target server may not always function correctly when accessed remotely.
For how long have I used the solution?
We have been working with it for last three years.
What do I think about the stability of the solution?
It provides good stability capabilities. I would rate it eight out of ten.
What do I think about the scalability of the solution?
Scalability is contingent upon the projects at hand. As projects expand, so does the team size. This scalability is influenced by the number of global projects and remote sites. Additionally, it correlates with the client base; as clients increase, more personnel are required to support them. We have a team of two to three individuals, but as our business grows and client numbers increase, we will accordingly augment our team size to accommodate the expansion. I would rate it eight out of ten.
Our marketing team frequently utilizes this tool, often engaging with clients on a daily basis through multiple meetings. In contrast, our technical team typically uses it for work approximately three times a week.
Which solution did I use previously and why did I switch?
We previously utilized Zoom, but frequent interruptions and disconnections prompted us to transition to Teams.
How was the initial setup?
The initial setup process is straightforward, requiring only a few simple steps. Setting up Teams and scheduling meetings can be easily done with minimal effort. I would rate it eight out of ten.
What about the implementation team?
The deployment time may range from one to three months. Our deployment process involves setting up database, application, and web servers. However, we're currently facing a challenge as the Network Access Control service is unavailable on any cloud platform. Our solution relies on NAC for initial authentication, followed by communication with middleware before completing the cycle. Due to the absence of NAC on cloud platforms, we're exploring alternatives. Suggestions have been made to run the NAC function on-premises and then deploy the solution on the cloud. However, management is hesitant until a cloud-based NAC solution is available. This delay has stalled the project's progress despite initial work starting six months ago.
We've deployed the project with our in-house technical team, not relying on third-party assistance. Multiple teams were involved in the deployment process, including the development team and PMO team. Each team member played a crucial role, with approximately five to ten individuals participating in each deployment phase. Two people are sufficient for maintenance.
What was our ROI?
The ROI we've observed primarily stems from the significant time savings achieved through Teams. I would rate it nine out of ten.
What's my experience with pricing, setup cost, and licensing?
The price is relatively high. I would rate it eight out of ten.
What other advice do I have?
We consistently advise our clients to utilize Teams. Although some clients may request Zoom meetings, we promptly suggest using Teams for its reliability and seamless connectivity. Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Security Engineer at a media company with 1,001-5,000 employees
Helps with remote access and screen sharing
Pros and Cons
- "The most valuable feature of Microsoft Teams is that I can attach files in any format."
- "The main issue is that the link goes down when there are internet issues."
What is our primary use case?
I use Microsoft Teams for remote access. I can check the calendar and call my team. I can ask them to share the screen.
What is most valuable?
The most valuable feature of Microsoft Teams is that I can attach files in any format.
What needs improvement?
The main issue is that the link goes down when there are internet issues.
For how long have I used the solution?
I have been using the tool for four years.
What do I think about the stability of the solution?
I would rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate Microsoft Teams' scalability a ten out of ten. My company has 10 users for it.
What's my experience with pricing, setup cost, and licensing?
The solution is priced high.
What other advice do I have?
I would rate Microsoft Teams a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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