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Network Engineer at a manufacturing company with 10,001+ employees
Real User
Jul 20, 2023
An user-friendly and flexible solution that needs to improve support and stability
Pros and Cons
  • "Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also."
  • "We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features."

What is most valuable?

Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also. 

What needs improvement?

We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features. 

For how long have I used the solution?

I have been working with the solution for four to five years. 

What do I think about the scalability of the solution?

I would rate Microsoft Teams' scalability around seven to eight out of ten. We have more than 10k users for the solution. 

Buyer's Guide
Microsoft Teams
October 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
918,957 professionals have used our research since 2012.

How are customer service and support?

It's very difficult to get the support team on a call. 

What other advice do I have?

I would rate Microsoft Teams an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Himbert Leung - PeerSpot reviewer
Information Security Manager at Konew Fintech Corporation Limited
Real User
Jul 19, 2023
An easy-to-use solution that can be used for meetings, calling, and chatting
Pros and Cons
  • "Arranging online meetings is the most valuable feature of Microsoft Teams."
  • "The solution’s stability could be improved."

What is our primary use case?

We use Microsoft Teams for meetings, calling, and chatting.

What is most valuable?

Arranging online meetings is the most valuable feature of Microsoft Teams.

What needs improvement?

The solution’s stability could be improved.

Microsoft Teams should provide integration with Microsoft Office 365 tools.

For how long have I used the solution?

I have been using Microsoft Teams for about one year.

What do I think about the stability of the solution?

I rate Microsoft Teams a five or six out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams a seven or eight out of ten for scalability. Around 200 users are using Microsoft Teams in our organization.

How was the initial setup?

I rate Microsoft Teams a five or six out of ten for the ease of its initial setup.

What about the implementation team?

The deployment of Microsoft Teams takes a couple of minutes.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization.

Microsoft Teams is quite convenient to use, and it's integrated with other Microsoft software.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
October 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
918,957 professionals have used our research since 2012.
Transfer Pricing Advisor at a wholesaler/distributor with 10,001+ employees
Real User
Jul 18, 2023
A good solution to chat with teammates and upload documents
Pros and Cons
  • "The most valuable feature of Microsoft Teams is its video calling feature which makes it easier to work on the solution."
  • "Microsoft Teams could work faster if set up on other devices like cell phones."

What is our primary use case?

We use Microsoft Teams to chat with and call our teammates. We also use the solution to upload documents.

What is most valuable?

The most valuable feature of Microsoft Teams is its video calling feature which makes it easier to work on the solution.

What needs improvement?

Microsoft Teams could work faster if set up on other devices like cell phones.

For how long have I used the solution?

I have been using Microsoft Teams for three to four years.

What do I think about the stability of the solution?

I rate Microsoft Teams an eight out of ten for stability.

How was the initial setup?

I rate Microsoft Teams a nine out of ten for the ease of its initial setup.

What other advice do I have?

People should have training about the solution because there are a lot of apps in Microsoft Teams that you can work on.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
NagendraVuppala - PeerSpot reviewer
Tax Manager at a financial services firm with 201-500 employees
Real User
Jul 17, 2023
A good collaborative platform to connect with professionals through video calls
Pros and Cons
  • "It's easy to share information and upload and download files on Microsoft Teams."
  • "The solution's user interface could be improved because it initially looked complex."

What is our primary use case?

We use Microsoft Teams for internal communication. We mostly use Microsoft Teams to connect with professionals, set reminders, and have video calls and meetings.

What is most valuable?

Microsoft Teams is a good collaborative platform. If I'm working with different teams, I get an opportunity to create different chat groups and channels within them. It's easy to share information and upload and download files on Microsoft Teams.

What needs improvement?

The solution's user interface could be improved because it initially looked complex.

For how long have I used the solution?

I have been using Microsoft Teams for more than three years.

What do I think about the stability of the solution?

Microsoft Teams has no stability issues.

What do I think about the scalability of the solution?

We are an enterprise business, and our entire organization uses Microsoft Teams.

Which solution did I use previously and why did I switch?

Zoom was much better than Microsoft Teams for video calling, but the user interface was difficult to collaborate on. I could not create groups on Zoom and have a chat. Even if I could, it's not as easy as Microsoft Teams.

How was the initial setup?

The solution's initial setup is easy.

What about the implementation team?

Usually, this software is available in our software centers. We don't download it from the websites. It doesn't take much time.

What other advice do I have?

Microsoft Teams needs no maintenance. Whenever there is a new version, it gets installed automatically. I never updated the Microsoft Teams software on my system.

Microsoft Teams is a fantastic tool because Microsoft has other applications like Power BI and Microsoft SharePoint. Microsoft is always continuously trying to integrate all these platforms.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Willis Wachira - PeerSpot reviewer
IT Business Partner at ALAF Ltd
Real User
Jul 15, 2023
Integration with the task planner in Outlook and convenient for conducting meetings
Pros and Cons
  • "Setting up Teams was not difficult."
  • "There are some issues with stability."

What is our primary use case?

We primarily use it for meetings and office communication. Also for creating groups, channels, and virtual environments.

What is most valuable?

One valuable feature is the ability to edit a message that you've posted so you don't have to repeat yourself. 

Another feature I enjoy is the integration with the task planner in Outlook and Teams, which allows me to manage tasks across platforms.

What needs improvement?

There are some issues with stability. The stability could be improved. 

Moreover, the pricing could be made more affordable for users with different licenses.

For how long have I used the solution?

We use the cloud-based version, Office 365.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten. Sometimes it doesn't work well.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten.

How was the initial setup?

Setting up Teams was not difficult.

What's my experience with pricing, setup cost, and licensing?

The standalone license is not cheap. The pricing could be made more affordable for users with different licenses. 

What other advice do I have?

I would recommend giving it a shot. Overall, I would rate Microsoft Teams an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Sagar Gaikwad - PeerSpot reviewer
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Real User
Top 20
Jul 14, 2023
Offers a collaborative work platform for chatting, calling, and grouping
Pros and Cons
  • "The tool's user interface is very good."
  • "The solution is very expensive and I won't be able to afford it personally."

What is our primary use case?

I use Microsoft Teams for collaboration like chatting, calling, and grouping. 

What needs improvement?

The solution is very expensive and I won't be able to afford it personally. 

For how long have I used the solution?

I have been using the product for three years. 

What do I think about the stability of the solution?

The tool is stable. 

What do I think about the scalability of the solution?

My company has 150 users for Microsoft Teams. 

How are customer service and support?

Microsoft's support is tricky and hard. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The product's setup is hard. 

What other advice do I have?

I would rate the solution a nine out of ten. Compared to other technologies such as the ones from Google, I prefer Microsoft Teams. The tool's user interface is very good. However, I wouldn't recommend this solution for personal use. Companies can use this solution after considering costing factors. You can use the trial or PC version. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Alessandro Di Tocco - PeerSpot reviewer
Data Science Intern at Cegeka
MSP
Jul 13, 2023
Helps with internal communication and share documents
Pros and Cons
  • "I like the video call and document-sharing features."
  • "The solution needs to be integrated with Microsoft Planner. I have also faced issues with stability in the first month."

What is our primary use case?

I use the Teams for internal communication like to reach my colleague and share information. 

What is most valuable?

I like the video call and document-sharing features. 

What needs improvement?

The solution needs to be integrated with Microsoft Planner. I have also faced issues with stability in the first month. 

For how long have I used the solution?

I have been using the product for five to six months. 

What do I think about the stability of the solution?

The product is stable most of the time and I would rate it around six to seven out of ten. 

What do I think about the scalability of the solution?

The solution is very scalable and my company has 400 users for the product. 

How are customer service and support?

The product's support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

Teams' setup is easy and I would rate it around eight to nine out of ten. 

What's my experience with pricing, setup cost, and licensing?

I use Teams' free version. 

What other advice do I have?

I would rate the product a seven out of ten. Teams works very well for a medium to big company. I don't think the tool is the best when you are the only person and want to reach anybody. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Solution architect at a insurance company with 10,001+ employees
Real User
Jul 10, 2023
A scalable and stable solution that helps with collaborative communication
Pros and Cons
  • "The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated."
  • "The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline."

What is our primary use case?

We use the solution for internal communication purposes. 

What is most valuable?

The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated. 

What needs improvement?

The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline. 

What do I think about the stability of the solution?

I would rate the product's stability an eight out of ten since at times I need to reconnect the solution. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a ten out of ten. My company has 800 users for the solution. 

Which solution did I use previously and why did I switch?

My vendors use Google Meet and Zoom which have compatibility issues. The system gets confused and asks whether to continue with the browser or go to the app. We have also encountered login issues with the app. I prefer Teams to other apps. 

How was the initial setup?

The solution's setup is easy. You need to put in your registered email ID to configure it. We have deployed it on the cloud, so I have it on my desktop and mobile. 

What about the implementation team?

Our internal IT team did the configuration. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable and I would rate it an eight out of ten. 

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
David Perez Ortuño - PeerSpot reviewer
Representative For The Nuclear Industry In Spain (Eu) at Sensia
Real User
Top 20
Jul 4, 2023
A perfect solution that helps with meetings and trainings
Pros and Cons
  • "The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot."
  • "I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams."

What is our primary use case?

We use the product for meetings and trainings. 

What is most valuable?

The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot. 

What needs improvement?

I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams.

For how long have I used the solution?

I have been working with the product for a year and a half. 

Which solution did I use previously and why did I switch?

Teams is better and more polished than Zoom. 

How was the initial setup?

The product's installation is easy and took only a few minutes to complete. 

What about the implementation team?

I did the solution's installation by myself. 

What's my experience with pricing, setup cost, and licensing?

The product's pro accounts are cheap. 

What other advice do I have?

I would rate the solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bader Alsalman - PeerSpot reviewer
Director, PMO at Elm Co.
Real User
Jun 29, 2023
A stable and scalable solution for managing internal communication
Pros and Cons
  • "Managing meeting on Microsoft Teams is better than managing traditional face to face meetings."
  • "There can be more customization and also the task management tools needs better tools for integration."

What is our primary use case?

Microsoft Teams is used in our organisation for internal communication and also for managing the meetings and other communications as well. 

What is most valuable?

Managing meeting on Microsoft Teams is better than managing traditional face to face meetings.

What needs improvement?

There can be more customization and also the task management tools needs better tools for integration.

For how long have I used the solution?

I have been using Microsoft Teams since 2019. 

What do I think about the stability of the solution?

It is a stable solution. I rate it eight out of ten. 

What do I think about the scalability of the solution?

It is a scalable solution. I rate the scalability a nine out of ten. 

How are customer service and support?

The technical support team is fair. I rate them an eight out of ten.

How was the initial setup?

The initial setup is straightforward. I rate it nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is fairly priced. 

What other advice do I have?

I rate the overall solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.