Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also.
Network Engineer at a manufacturing company with 10,001+ employees
An user-friendly and flexible solution that needs to improve support and stability
Pros and Cons
- "Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also."
- "We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features."
What is most valuable?
What needs improvement?
We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features.
For how long have I used the solution?
I have been working with the solution for four to five years.
What do I think about the scalability of the solution?
I would rate Microsoft Teams' scalability around seven to eight out of ten. We have more than 10k users for the solution.
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Microsoft Teams
August 2026
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How are customer service and support?
It's very difficult to get the support team on a call.
What other advice do I have?
I would rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Manager at Konew Fintech Corporation Limited
An easy-to-use solution that can be used for meetings, calling, and chatting
Pros and Cons
- "Arranging online meetings is the most valuable feature of Microsoft Teams."
- "The solution’s stability could be improved."
What is our primary use case?
We use Microsoft Teams for meetings, calling, and chatting.
What is most valuable?
Arranging online meetings is the most valuable feature of Microsoft Teams.
What needs improvement?
The solution’s stability could be improved.
Microsoft Teams should provide integration with Microsoft Office 365 tools.
For how long have I used the solution?
I have been using Microsoft Teams for about one year.
What do I think about the stability of the solution?
I rate Microsoft Teams a five or six out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a seven or eight out of ten for scalability. Around 200 users are using Microsoft Teams in our organization.
How was the initial setup?
I rate Microsoft Teams a five or six out of ten for the ease of its initial setup.
What about the implementation team?
The deployment of Microsoft Teams takes a couple of minutes.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization.
Microsoft Teams is quite convenient to use, and it's integrated with other Microsoft software.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
August 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,994 professionals have used our research since 2012.
Tax Manager at a financial services firm with 201-500 employees
A good collaborative platform to connect with professionals through video calls
Pros and Cons
- "It's easy to share information and upload and download files on Microsoft Teams."
- "The solution's user interface could be improved because it initially looked complex."
What is our primary use case?
We use Microsoft Teams for internal communication. We mostly use Microsoft Teams to connect with professionals, set reminders, and have video calls and meetings.
What is most valuable?
Microsoft Teams is a good collaborative platform. If I'm working with different teams, I get an opportunity to create different chat groups and channels within them. It's easy to share information and upload and download files on Microsoft Teams.
What needs improvement?
The solution's user interface could be improved because it initially looked complex.
For how long have I used the solution?
I have been using Microsoft Teams for more than three years.
What do I think about the stability of the solution?
Microsoft Teams has no stability issues.
What do I think about the scalability of the solution?
We are an enterprise business, and our entire organization uses Microsoft Teams.
Which solution did I use previously and why did I switch?
Zoom was much better than Microsoft Teams for video calling, but the user interface was difficult to collaborate on. I could not create groups on Zoom and have a chat. Even if I could, it's not as easy as Microsoft Teams.
How was the initial setup?
The solution's initial setup is easy.
What about the implementation team?
Usually, this software is available in our software centers. We don't download it from the websites. It doesn't take much time.
What other advice do I have?
Microsoft Teams needs no maintenance. Whenever there is a new version, it gets installed automatically. I never updated the Microsoft Teams software on my system.
Microsoft Teams is a fantastic tool because Microsoft has other applications like Power BI and Microsoft SharePoint. Microsoft is always continuously trying to integrate all these platforms.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Business Partner at ALAF Ltd
Integration with the task planner in Outlook and convenient for conducting meetings
Pros and Cons
- "Setting up Teams was not difficult."
- "There are some issues with stability."
What is our primary use case?
We primarily use it for meetings and office communication. Also for creating groups, channels, and virtual environments.
What is most valuable?
One valuable feature is the ability to edit a message that you've posted so you don't have to repeat yourself.
Another feature I enjoy is the integration with the task planner in Outlook and Teams, which allows me to manage tasks across platforms.
What needs improvement?
There are some issues with stability. The stability could be improved.
Moreover, the pricing could be made more affordable for users with different licenses.
For how long have I used the solution?
We use the cloud-based version, Office 365.
What do I think about the stability of the solution?
I would rate the stability a seven out of ten. Sometimes it doesn't work well.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten.
How was the initial setup?
Setting up Teams was not difficult.
What's my experience with pricing, setup cost, and licensing?
The standalone license is not cheap. The pricing could be made more affordable for users with different licenses.
What other advice do I have?
I would recommend giving it a shot. Overall, I would rate Microsoft Teams an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Offers a collaborative work platform for chatting, calling, and grouping
Pros and Cons
- "The tool's user interface is very good."
- "The solution is very expensive and I won't be able to afford it personally."
What is our primary use case?
I use Microsoft Teams for collaboration like chatting, calling, and grouping.
What needs improvement?
The solution is very expensive and I won't be able to afford it personally.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
My company has 150 users for Microsoft Teams.
How are customer service and support?
Microsoft's support is tricky and hard.
How would you rate customer service and support?
Neutral
How was the initial setup?
The product's setup is hard.
What other advice do I have?
I would rate the solution a nine out of ten. Compared to other technologies such as the ones from Google, I prefer Microsoft Teams. The tool's user interface is very good. However, I wouldn't recommend this solution for personal use. Companies can use this solution after considering costing factors. You can use the trial or PC version.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Representative For The Nuclear Industry In Spain (Eu) at Sensia
A perfect solution that helps with meetings and trainings
Pros and Cons
- "The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot."
- "I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams."
What is our primary use case?
We use the product for meetings and trainings.
What is most valuable?
The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot.
What needs improvement?
I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams.
For how long have I used the solution?
I have been working with the product for a year and a half.
Which solution did I use previously and why did I switch?
Teams is better and more polished than Zoom.
How was the initial setup?
The product's installation is easy and took only a few minutes to complete.
What about the implementation team?
I did the solution's installation by myself.
What's my experience with pricing, setup cost, and licensing?
The product's pro accounts are cheap.
What other advice do I have?
I would rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, PMO at Elm Co.
A stable and scalable solution for managing internal communication
Pros and Cons
- "Managing meeting on Microsoft Teams is better than managing traditional face to face meetings."
- "There can be more customization and also the task management tools needs better tools for integration."
What is our primary use case?
Microsoft Teams is used in our organisation for internal communication and also for managing the meetings and other communications as well.
What is most valuable?
Managing meeting on Microsoft Teams is better than managing traditional face to face meetings.
What needs improvement?
There can be more customization and also the task management tools needs better tools for integration.
For how long have I used the solution?
I have been using Microsoft Teams since 2019.
What do I think about the stability of the solution?
It is a stable solution. I rate it eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate the scalability a nine out of ten.
How are customer service and support?
The technical support team is fair. I rate them an eight out of ten.
How was the initial setup?
The initial setup is straightforward. I rate it nine out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is fairly priced.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analytics Lead/Tableau Integrator at SOFTICO
Flexible with useful screen sharing and great reliability
Pros and Cons
- "The transcription feature is great."
- "I'd like Microsoft to start adding more AI functionality into Teams."
What is our primary use case?
We use the solution for recording meetings and preparing education for our YouTube channel.
What is most valuable?
It's a very flexible program.
We can do screen sharing very easily.
It's good for recording sessions.
Sometimes, I can't see if a person came into the meeting; however, when I go and look at the session at the end, I can see who has come and gone from the meeting.
The transcription feature is great. I can copy it and create a document out of it.
It's quite stable and issue-free.
The solution can scale.
What needs improvement?
The room feature could be better. I like the visibility we get when we use Zoom, for example. I'd like the rooms to be set up more like that. I'd like more room management features.
I'd like Microsoft to start adding more AI functionality into Teams.
For how long have I used the solution?
I use Teams all of the time for work. I've used it for about two years at this point.
What do I think about the stability of the solution?
I've never had any issues with stability. There are no bugs or glitches, and it doesn't crash.
What do I think about the scalability of the solution?
The solution scales well. It's easy to implement new users.
We all use Teams in my company. We have about 80 people using it.
How are customer service and support?
I've never had any issues with the product. I've never had to reach out to technical support.
Which solution did I use previously and why did I switch?
I have used Zoom in the past for virtual meetings. I only use it occasionally. I have noted some stability issues with it that I haven't noted in Teams. I don't have a license for Zoom. I haven't seen the backend administration features.
How was the initial setup?
I did not handle the setup process. It was automatically deployed to my laptop.
We do not have to do any maintenance tasks. However, we do have an administrator. He may have maintenance tasks.
What's my experience with pricing, setup cost, and licensing?
We have an Office 365 license which includes Teams in the product. I'm not sure of the exact cost of the solution.
What other advice do I have?
I'm an end-user.
I'm not sure which version we're using.
We save our meetings in the cloud when we use the solution.
I would recommend the solution to others. I know that Microsoft has begun to add AI to its products. However, this hasn't happened in Teams just yet. Once they start adding AI, it will become even better - and it's already very good.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Director - Service Provider Solutions at Millennium Information Technologies
Useful account syncing, scalable, and easy setup
Pros and Cons
- "The most valuable features of Microsoft Teams are the ease of use, and it is very good for a small virtual office for meetings and calendars which sync well together."
- "Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth."
What is our primary use case?
For all the meetings and events we are using Microsoft Teams.
What is most valuable?
The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together.
What needs improvement?
Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth.
When someone joins a meeting we are not able to kick them out.
For how long have I used the solution?
I have been using Microsoft Teams for approximately three years.
What do I think about the stability of the solution?
Microsoft Teams is stable.
What do I think about the scalability of the solution?
The scalability of Microsoft Teams is good and is easy to do.
We have approximately 450 - 500 users using the solution.
Which solution did I use previously and why did I switch?
I have used Skype for Business and WebEx.
How was the initial setup?
The initial setup of Microsoft Teams is straightforward.
What's my experience with pricing, setup cost, and licensing?
We have a license needed to use Microsoft Teams.
What other advice do I have?
I would advise others to set the parameters correctly for security. You can transfer files between users in the chat window which is helpful.
I rate Microsoft Teams a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Easy to implement, great for group chats, and available on multiple devices
Pros and Cons
- "Communication is really easy to handle."
- "You can access it from any device, and it’s great if you want to access data or information."
- "They need to improve the scalability of Teams."
What is our primary use case?
I primarily use live chat. The chat is used mostly to communicate with all departments in my company.
What is most valuable?
There is a good option for you to make group chats. Communication is really easy to handle. It’s easy to make groups and intimate chats when you need to.
It is a stable product.
The initial setup is easy.
What needs improvement?
It's a really good application, a good program. However, maybe the whole UI could change a bit in the future. After a while, it gets to be too much of the same in the eye of the customer. Maybe they need a column, or maybe a background, or something like that to mix things up.
They need to improve the scalability of Teams.
For how long have I used the solution?
I’ve been using the solution for six months.
What do I think about the stability of the solution?
Stability is not a problem. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable, and the performance is good.
What do I think about the scalability of the solution?
The solution can scale. However, it could be better.
We have about 200 people using the solution right now at our organization.
How are customer service and support?
I’ve never had to reach out to support as I’ve never had any issues. It works well. I can’t say how the technical support is, however.
How was the initial setup?
The initial implementation was actually not made by me. However, I saw the process and it's pretty straightforward. There was nothing that I saw that would lead me to believe it would be complex.
What's my experience with pricing, setup cost, and licensing?
I’m not sure about the pricing. I’m not sure if we have to pay anything.
What other advice do I have?
I am a customer and an end-user.
I’m not sure which version of the solution I’m using right now.
I’d invite potential new users to use it or try it out. You can have access it from any device, and it’s great if you want to access data or information.
I would rate the solution nine out of ten. It’s great. However, the UI could be better, which is why I didn’t give it perfect marks.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: August 2026
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