I use Microsoft Teams for remote communication with other members of my team.
Chief Technology Officer Head of engenir at Stealth Startup
A flexible solution that provides screen sharing and chat retention
Pros and Cons
- "Screen sharing and chat retention are the most valuable features of Microsoft Teams."
- "Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory."
What is our primary use case?
What is most valuable?
Screen sharing and chat retention are the most valuable features of Microsoft Teams.
What needs improvement?
Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory.
For how long have I used the solution?
I have been using Microsoft Teams for ten years.
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What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a pretty scalable solution. I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
The solution's initial setup is pretty easy. I rate Microsoft Teams an eight out of ten for its ease of initial setup.
What about the implementation team?
The solution's deployment takes about an hour.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams' pricing is fine. I rate Microsoft Teams a three out of ten for pricing.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization.
Microsoft Teams is definitely better than Google Meet because Google Meet doesn't retain chat history after the sessions, which is not very good. Zoom is frustrating because the account management is all hosted by a third party. Zoom works, but you're constrained. Microsoft Teams is a little bit more flexible.
The advice I would give to people looking into using Microsoft Teams is that it is not linked directly to Active Directory. Even though it's called Microsoft, it's still a third-party plug-in. You have to be aware that Outlook Web Access needs to be enabled in order to use calendars and scheduling with people who aren't in your organization.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Architect at a computer software company with 1,001-5,000 employees
A good solution for meetings, collaborations, and file sharing, but extracting the older version of a file takes time
Pros and Cons
- "You can ping, chat, and call someone, and at the same time, on the next tab, you can see all the documents related to what someone is referring to."
- "Sometimes, extracting the older version of a file takes a few minutes."
What is our primary use case?
We use Microsoft Teams for meetings, collaborations, and file sharing.
How has it helped my organization?
Previously, we used to share files in SharePoint, and then someone had to pull it out, make changes, and upload it back. We used to miss those changes, and it remained on its local laptops. The best thing is that anyone can make changes to the files on Microsoft Teams. It auto-saves whatever we have done, and we can see the version within Microsoft Teams.
The basic need for any project is mostly team-specific content. Right now, if I open up my teams, I can see I have 10 to 12 different projects going on parallelly. I can easily go to Microsoft Teams and then find out what is happening where. Even though someone told me that I made some changes, I can go to Microsoft Teams and find out what changes are there. The solution helps us save time by not making us wait for someone to send an email or upload to SharePoint.
What is most valuable?
Microsoft Teams has not just one but multiple valuable features. It is very easy to collaborate. You can ping, chat, and call someone, and at the same time, on the next tab, you can see all the documents related to what someone is referring to. You can do these two things in the same place without switching windows. These two things make things faster in Microsoft Teams.
What needs improvement?
I have to do multiple tricks before I can find out the history of a given file. Sometimes, extracting the older version of a file takes a few minutes. These are the two things that I was a little bit uncomfortable with, and it took some time for me to do them.
For how long have I used the solution?
I have been using Microsoft Teams for many years.
What do I think about the stability of the solution?
I don't use Microsoft Teams very much, but I have never faced stability issues with the solution.
What do I think about the scalability of the solution?
Thousands of people are using Microsoft Teams in our organization. I have had approximately 10 to 20 people in one Microsoft Teams call.
What other advice do I have?
Microsoft Teams is a nice product, and we have been using it for some time. It's integrated with SharePoint for content management. You can have multiple repositories simultaneously and use the versioning from Microsoft Teams. Microsoft Teams is making our life much easier as compared to sharing and uploading into a SharePoint folder. If you want to edit documents, you can open them in Microsoft Teams apps instead of a browser.
Zoom is just a portal to connect, chat, and conduct meetings. However, Microsoft Teams provides much more flexibility with additional functionalities for your files, product tracking, and issue tracking. Zoom doesn't have all these additional features. Microsoft Teams also gives me easy access to my calendar in case I integrate it with my Outlook, and I can see everything in the solution.
Overall, I rate Microsoft Teams a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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October 2026
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Partner at Khaitan & Co LLP
A seamless tool that improves internal collaboration and meetings
Pros and Cons
- "The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well."
- "The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit."
What is our primary use case?
We use the product for internal and client meetings.
How has it helped my organization?
The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well.
What is most valuable?
The solution has a plugin app called Whiteboard which is useful. I am also impressed with the product's projecting on screen, audio and the video.
What needs improvement?
The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit.
For how long have I used the solution?
I have been using the product since the start of the lockdown in March 2022.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten. I have faced issues due to network connectivity.
What do I think about the scalability of the solution?
I would rate the product's scalability a nine-point five out of ten. The whole world uses Office and it's an extension of it. My company has around 200 users for the product. Since we are a law firm, users are mostly non-technical persons. We use the solution daily.
How are customer service and support?
I have been never required to contact the technical support at Microsoft since the functionality is basic.
Which solution did I use previously and why did I switch?
We have used VC software but switched to Teams because its easier to understand.
How was the initial setup?
The tool's installation is easy and it is installed on our laptops. The solution's deployment was fast and we deployed it throughout the organization within two to three days. One technical person from our Delhi office helped us with the product's installation. I think that one person would be enough to handle the installation in an office of 60 people.
What about the implementation team?
The product's installation was done in-house. The IT team helped us with that. They took our laptops and helped us to install them.
Which other solutions did I evaluate?
We have a subscription to Zoom. Zoom is more suited for conferences and seminars or when you have a large number who are attending the meeting. Teams is useful when you have a small gathering and want to have focused conversations with either your clients or internally.
What other advice do I have?
I would rate the product a nine-point five out of ten because of the ease of use. The solution is integrated with Office 365's Calendar. You can open Outlook and access it from there which makes it very seamless. The solution is a great software and I recommend it highly. The main reason that Teams have an edge is that, in most offices, there is limited accessibility to Gmail and hence problems with Google Meet.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account Manager at Eclipse Networks, Inc.
Provides secure and robust collaborative features
Pros and Cons
- "The solution's most valuable features are robust security and communication within teams or channels."
- "There needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features."
What is our primary use case?
We use the solution to drive productivity, communication, and collaboration.
What is most valuable?
The solution's most valuable features are robust security and communication within teams or channels. One of the other key features is its ability to allow a seamless transition from chat to a video call. Additionally, we can record the conversation and obtain a transcript as well.
Its sharing screens and collaborative note-taking during meetings feature works best. It proved valuable for a hybrid work environment, where individuals had to work from different locations due to factors like COVID-19. It helped bring people together, ensuring productivity and engagement.
What needs improvement?
The solution constantly keeps updating. It might overwhelm end users while adapting to them. Thus, there needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features.
How are customer service and support?
I rate the solution's technical support for enterprise business a nine out of ten. Whereas, for small or medium business levels, a six out of ten as it is challenging to get the queries resolved for them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used Slack before. In comparison, the solution receives updates more frequently.
How was the initial setup?
The solution's initial setup is simple for an enterprise. It can be easily understood, especially when integrating with Active Directory.
The number of executives required for deployment depends on the use cases and size of the organization. It took over a year for us to fully roll out Microsoft Teams to an organization with 36,000 people.
What other advice do I have?
Planning and establishing controls to ensure proper data security in Microsoft Teams is important. I advise others to understand the necessary measures to protect their data. Also, starting gradually and only enabling some features would be better. They should focus on particular use cases, such as communication via channels, audio/video conferencing, etc.
The solution is a centerpiece of Microsoft 365. I rate it a ten out of ten based on its capabilities.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Provides a collaborative space to store and work on the same set of documents
Pros and Cons
- "It provides a collaborative space for efficient work processes."
- "The solution's security feature needs enhancement for external collaborations with business partners and vendors."
What is our primary use case?
We use the solution to build multiple departmental teams where we can store files and collaborate for work. In addition, we use it to schedule meetings. It helps us segregate the data into one place for our team members to access.
How has it helped my organization?
The solution provides a collaborative space to store and work on the same set of documents. It helps us by making production faster.
What is most valuable?
The solution's most valuable feature is the quick availability of technical resources.
What needs improvement?
The solution's security feature needs enhancement for external collaborations with business partners and vendors.
For how long have I used the solution?
We have been using the solution for eight years.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten. We occasionally encounter errors, but its support team resolves them quickly.
What do I think about the scalability of the solution?
I rate the solution's scalability an eight out of ten.
How are customer service and support?
The solution's technical support team responds immediately.
How would you rate customer service and support?
Positive
How was the initial setup?
We have a hybrid Azure infrastructure. It made the initial setup easier for us.
What was our ROI?
The solution has generated a return on investment for us from the first year we started using it.
What's my experience with pricing, setup cost, and licensing?
The solution has a reasonable price in the market.
What other advice do I have?
The solution is a great tool. I advise others to use it if they have a hybrid or cloud-based infrastructure. In this case, it provides faster integration and management of workload.
I rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Manager at Talisma
A scalable solution that has the ability to store all documents in one place
Pros and Cons
- "The solution is stable."
- "They should allow switching between windows in a Teams meeting."
What is our primary use case?
We use the solution to conduct meetings with our team and customers. We also use it to create a group and store various documents so everyone can access them.
What is most valuable?
The solution's most valuable feature is its ability to store all the documents in one place.
What needs improvement?
They should allow switching between windows in a Teams meeting.
For how long have I used the solution?
I have been using the solution for seven to eight years.
What do I think about the stability of the solution?
The solution is stable. I've never had an issue. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
It is quite a scalable solution because we have over 1,500 employees using it. I rate its scalability an eight out of ten.
Which solution did I use previously and why did I switch?
I have used Skype for Business. Later, I switched to Microsoft Teams because it is a much-improved tool comparatively. Skype has a calling and chatting interface. Microsoft Teams has more of a collaborative interface. From that perspective, Microsoft Teams is the add-on.
How was the initial setup?
The solution's initial setup is straightforward as it is easy to use. I rate the process a nine out of ten.
What other advice do I have?
I recommend the solution to others. Compared to other collaborative tools, Microsoft Teams is more beneficial because it allows you to collaborate and share key documents in one repository, keep a group that can chat about a project, and discusses along with all the documentation in one place. Additionally, it has all the integration points if I need to access a ticket about Microsoft CRM or a ticket about Salesforce CRM.
I rate it a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product manager at CLM Software
A scalable solution that can be used to discuss confidential matters among organizations
Pros and Cons
- "What I use the most is the plugin or the optimization feature."
- "Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time."
What is our primary use case?
I used Microsoft Teams for work, and I like the usability of the solution here in Brazil. A lot of my colleagues always complain about Microsoft Teams, saying that the solution wastes a lot of machine capability, but I don't have a problem with that. Microsoft Teams works just fine with Outlook, and I have no problem using the solution. I like how sharing the screen or specific windows with Microsoft Teams is easy. I have no problem with the stability of the solution.
How has it helped my organization?
We have an open team; other organizations can find and talk to us on Microsoft Teams. We don't have to talk about work using other solutions like WhatsApp. We choose WhatsApp because it's easier for us. However, when I want to speak about something more confidential, I do it on Microsoft Teams. Whenever I talk to a partner, we talk on Microsoft Teams, as our platforms are open to each other. I utilize Microsoft Teams to discuss confidential matters.
What is most valuable?
What I use the most is the plugin or the optimization feature. When I want to create a meeting on Outlook, I can automatically share the Microsoft Teams link.
What needs improvement?
Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time.
For how long have I used the solution?
I have been using Microsoft Teams for three years.
What do I think about the stability of the solution?
I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams ten out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What other advice do I have?
I am using the latest version of Microsoft Teams.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Pre-Sales at Positron Multiverse Co., Ltd
A well-rounded tool for internal communication with real-time file sharing capabilities
Pros and Cons
- "It is easy to share files online in real time with Microsoft Teams."
- "Sometimes Avaya is required for Teams to work well on phones."
What is our primary use case?
We use Microsoft Teams for collaboration and internal communication in our organization. We also used it for online meetings and virtual webinars during COVID.
How has it helped my organization?
Its ability to streamline communications has helped. Teams can do chat, voice, and video calls as well. Sometimes, we require a lot of communication by email, and Microsoft Teams can also be used for that.
What is most valuable?
It is easy to share files online in real time with Microsoft Teams. We can have online meetings embedded with security to protect all our communication and conversations.
What needs improvement?
Since large organizations use Teams, it requires a stable bandwidth and hardware performance when we start the application. Moreover, it needs a stable bandwidth when we open the application on the phone, as we cannot communicate with Avaya properly. Sometimes Avaya is required for Teams to work well on phones.
Microsoft Teams requires web-friendly sign-up for calls.
For how long have I used the solution?
I have been working with Mircosoft Teams since 2019.
What do I think about the stability of the solution?
Microsoft Teams is stable as long as the connection is good.
What do I think about the scalability of the solution?
There are 160 users in our organization using Teams. We have hosted live events, and we have gotten more than 1,000 participants to join.
How are customer service and support?
We raised an issue last year where the team could not use Microsoft Teams. We opened a ticket with the support team. They responded and informed us they had a backend system problem. After that, it took a few hours, and it worked fine.
How would you rate customer service and support?
Neutral
How was the initial setup?
Microsoft Teams is easy to set up, and there are no complexities. If you are using Office 365, you can download and install it. It automatically integrates with your account, so it has no problem. You can log into your account and download and install it on your own.
The solution is not difficult to maintain.
Which other solutions did I evaluate?
We tried Zoom as a guest but not the host. Webex is good because it is a Cisco product, and they have a team to support it from every angle. Both are better in terms of support, but I use Microsoft more than Webex.
What other advice do I have?
Webex and Zoom are better in terms of support, which we have only ever experienced when our customers face problems, and we have to contact support on their behalf.
I recommend Microsoft Teams, though, and I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Lead at CMH
An affordable and user-friendly solution that provides a variety of features for efficient collaboration
Pros and Cons
- "The product is very user-friendly."
- "The product should improve its security."
What is our primary use case?
I use the product for internal communication, SharePoint, and other tasks. I have deployed it everywhere. It can be used for meetings, external communications, and work collaboration. We can also use applications like Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and other integrations like Adobe in the solution.
What is most valuable?
The product is very user-friendly. It also provides a mobile application to keep us up to date. It works fine in terms of meetings and remote access. Task scheduling, planning, SharePoint, and secure remote access for troubleshooting and support are valuable features of the solution. Our end users are very happy with the product.
The solution is good. We have had no major issues till now. For audit and security, eDiscovery is pretty good. The product also provides good email security, location security, and security against phishing, spam and malware. We also tried implementing an image security solution to ensure our environment is more secure.
What needs improvement?
The product should improve its security.
For how long have I used the solution?
I have been using the solution for the last four years.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability a ten out of ten. In our organization, 150 people are using the solution. I have plans to increase the number of users by 10% till next year.
How was the initial setup?
The setup is very straightforward. We deploy it through the network to our users, add the usernames and passwords, and configure it. The solution is cloud-based.
What about the implementation team?
The deployment takes five to ten minutes for one user. We can deploy the solution for one user on their device, or we can deploy a script over the network. Then, the installation is done through patch management. The deployment was done in-house. We do not need much staff. Two of my employees and I can deploy and support levels one and two. For level three support, we have a team that supports remotely.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable. It is not expensive.
What other advice do I have?
I am using the latest version of the product. I have a contract with Microsoft for Microsoft 365. I'm happy with the product. Since we are in a group, we implement the product. The group is doing good work with Microsoft, and we have a good deal with them. I would recommend the solution.
I am planning to test Microsoft Defender for an image security solution. Microsoft should improve Intune for mobile device management. Intune's dashboard is a bit difficult to understand. It should be made easier. Overall, I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Agile Product Owner specialized on Digital Communication (IT) / Senior Project Manager at APM Digital Europe, s.r.o.
Offers seamless integration and features like Planner, SharePoint Integration, and channel functionality
Pros and Cons
- "The initial setup was okay."
- "In terms of functionality, I would like to see support for multi-user or multiple windows for the File structure."
What is most valuable?
I would say the three most important features are Planner, SharePoint Integration with the file structure, and the Channel functionality. With the channel functionality, we can create and manage people, including external users.
What needs improvement?
There are two topics I'd like to address regarding Microsoft Teams software. First, it is programmed in Electron, which, in my opinion, makes it sluggish. Improving the performance and reducing high CPU utilization would be a great enhancement.
Secondly, in terms of functionality, I would like to see support for multi-user or multiple windows for the File structure. Currently, this can only be done through the browser, and you need to switch accounts to access different windows. Additionally, better support for working with multiple tenants is an ongoing issue.
For how long have I used the solution?
We've been an early adopter of Microsoft Teams. I've been using it since the platform was developed. So, it's been around 15 years, more or less.
We currently use the latest version.
What do I think about the stability of the solution?
It is a stable solution. Our entire company operates on this platform, and it has proven to be quite stable. Currently, around 70 end-users are working with Microsoft Teams.
What do I think about the scalability of the solution?
For our scenarios, scalability is quite high. We mainly set up infrastructure for small and medium corporate clients, so we use the public cloud. We have not faced any scalability issues for up to 20 users, which is the maximum size of clients we typically serve. So, for our specialization, there haven't been any scalability concerns.
How was the initial setup?
The initial setup was okay. For me, as a technical guy, it's easy.
Within a day, we are able to configure everything. Then, there is domain setup, which may take a little time to propagate the domain and other settings because we are configuring clients with websites. So, in general, the configuration takes about two days, and the clients are up and running.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
We primarily sell the packages we receive from Microsoft to our customers, including email services and other features. From my perspective, the pricing is totally okay.
Which other solutions did I evaluate?
We also use Slack but primarily we are more of a Microsoft-based company.
We heavily use Microsoft Teams. Moreover, it's interesting that Salesforce acquired Slack. We do use Slack internally for some occasions. But, in general, most of our clients in corporate environments prefer Microsoft Teams. So, we have a clear preference for flexibility with Microsoft Teams.
What other advice do I have?
Microsoft Teams is definitely worth adopting. It's a great way to start digitalizing your company and enabling remote work. Without this tool, it's challenging to operate efficiently. There are alternative solutions like Slack, but they are not as compatible with the broader Microsoft ecosystem. With Microsoft Teams, everything integrates seamlessly. You can access files and collaborate through both desktop and mobile applications.
Overall, I'd rate it an eight out of ten because a few points need improvement. Firstly, the CPU utilization can be quite high during calls, which drains the laptop battery quickly. Secondly, there is some sluggishness and delays that can be frustrating. Lastly, working with multiple tenants can be tedious and should be resolved.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer.
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