We use Microsoft Teams for internal communication. We mostly use Microsoft Teams to connect with professionals, set reminders, and have video calls and meetings.
Tax Manager at RSM
A good collaborative platform to connect with professionals through video calls
Pros and Cons
- "It's easy to share information and upload and download files on Microsoft Teams."
- "The solution's user interface could be improved because it initially looked complex."
What is our primary use case?
What is most valuable?
Microsoft Teams is a good collaborative platform. If I'm working with different teams, I get an opportunity to create different chat groups and channels within them. It's easy to share information and upload and download files on Microsoft Teams.
What needs improvement?
The solution's user interface could be improved because it initially looked complex.
For how long have I used the solution?
I have been using Microsoft Teams for more than three years.
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What do I think about the stability of the solution?
Microsoft Teams has no stability issues.
What do I think about the scalability of the solution?
We are an enterprise business, and our entire organization uses Microsoft Teams.
Which solution did I use previously and why did I switch?
Zoom was much better than Microsoft Teams for video calling, but the user interface was difficult to collaborate on. I could not create groups on Zoom and have a chat. Even if I could, it's not as easy as Microsoft Teams.
How was the initial setup?
The solution's initial setup is easy.
What about the implementation team?
Usually, this software is available in our software centers. We don't download it from the websites. It doesn't take much time.
What other advice do I have?
Microsoft Teams needs no maintenance. Whenever there is a new version, it gets installed automatically. I never updated the Microsoft Teams software on my system.
Microsoft Teams is a fantastic tool because Microsoft has other applications like Power BI and Microsoft SharePoint. Microsoft is always continuously trying to integrate all these platforms.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Has screen-sharing feature and helps to save time and effort needed for communication
Pros and Cons
- "I think communication is the best feature overall. We use Microsoft Teams for chat, video, and audio communications, so communication is the most valuable feature. Video communication has improved our productivity. We often need to review the code of some developers, which means we need to see their shared screen. So, I think the screen-sharing feature is the best one for us."
- "The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese."
What is our primary use case?
We use Microsoft Teams for daily communication because our team comprises developers in different places, such as the US and Vietnam. We need to communicate daily.
What is most valuable?
I think communication is the best feature overall. We use Microsoft Teams for chat, video, and audio communications, so communication is the most valuable feature. Video communication has improved our productivity. We often need to review the code of some developers, which means we need to see their shared screen. So, I think the screen-sharing feature is the best one for us.
What needs improvement?
The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
The solution is stable. Sometimes, the internet connection, like the undersea cable from Vietnam, has issues, but I don't see much impact on the quality. I rate it an eight out of ten.
What do I think about the scalability of the solution?
Microsoft Teams is scalable. I rate it a nine out of ten.
How are customer service and support?
We support ourselves.
How was the initial setup?
The solution's deployment is easy.
What was our ROI?
The tool has helped to save our time and effort in communication.
What other advice do I have?
I rate the overall solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Microsoft Teams
May 2025

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CAO at Bank "LVIV"
Has an easy setup process with valuable integration capabilities
Pros and Cons
- "The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly."
- "One area where the product could be improved is its operational memory utilization."
What is our primary use case?
Our primary use case for Microsoft Teams is facilitating collaboration among internal company teams and external users. Teams integrate seamlessly with other Microsoft 365 products, such as Outlook for calendar management and Cobweb for additional functionalities.
How has it helped my organization?
Teams have significantly improved communication within our organization by providing a simple platform. As part of the Microsoft Office suite, it facilitates the transition of some users to Azure Active Directory, streamlining access and permissions across our organization.
What is most valuable?
The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly. This integration with the cloud and simplicity of usage prove beneficial.
What needs improvement?
One area where the product could be improved is its operational memory utilization. Currently, Microsoft Teams consumes a significant amount of memory when in use, which can pose challenges for users with limited memory resources on their computers.
For how long have I used the solution?
We have been using Microsoft Teams for 3 years.
What do I think about the stability of the solution?
Sometimes, the platform automatically closes during working hours. This particular area needs improvement. I rate the stability as seven out of ten.
What do I think about the scalability of the solution?
We have 500 Microsoft Teams users in our organization. It is a scalable product. I rate the scalability an eight.
How was the initial setup?
The initial setup is easy. It takes a month to complete. I rate the process a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
For setup costs, pricing, and licensing, I advise considering the flexibility offered by site licenses. However, it's important to be aware of potential fluctuations in pricing, as they can vary depending on factors like stability in the economic environment and national payment regulations. In our experience, pricing may differ from country to country, with some regions offering more favorable rates due to local payment arrangements. As for specific licensing options, we utilize various types, including the one-license and five-license options. The one-license option costs approximately $10 per user per month, while the five-license option averages around $35.
What other advice do I have?
We have integrated Teams as a communication channel for alert synchronization from your monitoring system, Grafana, and other tools.
We regularly use video meetings for various purposes, including IT meetings and client discussions, and find the quality excellent. We have not encountered any significant technical issues with video conferencing itself. However, there have been occasional issues related to second-factor authentication, where users may experience delays or difficulties accessing calls or messages. These issues typically require closing and reopening the program.
I recommend this product for small organizations because it offers an all-in-one solution. I rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager- Process Excellence at Datamatics Business Solutions
Offers high performance and is useful for communication and meeting purposes
Pros and Cons
- "Its feature that allows for meetings is very good. Also, the solution's performance has been good, and there have been no issues. I rate the performance of the solution a ten out of ten."
- "The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools."
What is our primary use case?
We use Microsoft Teams in our company for so many things, including Outlook and Excel.
What is most valuable?
All the features of the tool are good. Its feature that allows for meetings is very good. The solution's performance has also been good, and there have been no issues. I rate the performance of the solution a ten out of ten.
What needs improvement?
The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools. In short, I would like to see AI integrations.
For how long have I used the solution?
I have been using Microsoft Teams for almost ten or twenty years. I am using the solution's latest version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
Around 2,000 employees in my company are using it.
The solution is used regularly.
How was the initial setup?
The IT team does the setup, so I don't know the complexity of that.
The time taken to deploy the solution is not more than five to ten minutes.
The solution is deployed on the cloud.
For deployment and maintenance, we need five people, of which two to three are managers and three or four are associates.
What was our ROI?
I haven't experienced any ROI using the solution.
What's my experience with pricing, setup cost, and licensing?
There is a need to pay for the licensing, but I am not sure about the amount, though I know that the payments are made on a yearly basis.
It is not an expensive solution.
There are no extra costs in addition to the standard licensing.
What other advice do I have?
It is the best solution for communication. You can see everything, including whatever you are communicating with employees. Whenever you want to have a meeting, it's very quick.
Overall, I rate the solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Research Associate at Isec
An easy-to-use solution that can be used for virtual meetings and video communication
Pros and Cons
- "Microsoft Teams is an easy-to-use solution."
- "I would like to get more frequent updates, and the solution’s stability could be improved."
What is our primary use case?
We use Microsoft Teams for virtual meetings and video communication.
What is most valuable?
Microsoft Teams is an easy-to-use solution. We can use the solution for chats and viewing chat history.
What needs improvement?
I would like to get more frequent updates, and the solution’s stability could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
I rate Microsoft Teams an eight out of ten for stability because sometimes we experience call drops. Since the bandwidth required for Microsoft Teams is huge, there can be issues of lag between video and audio.
What do I think about the scalability of the solution?
The solution's scalability is good because there is no limitation on the number of people who can join the call simultaneously. I rate Microsoft Teams ten out of ten for scalability. Around 1,000 users are using Microsoft Teams in our organization.
How was the initial setup?
It is easy to set up Microsoft Teams. The solution took around 15 to 20 minutes to deploy.
What about the implementation team?
The solution's deployment can be done in-house. My organization had subscribed to Microsoft Teams, and I logged in with my organization's credentials.
What other advice do I have?
I use the latest version of Microsoft Teams. The solution is deployment on-cloud in our organization. I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Project Manager at a tech vendor with 10,001+ employees
A collaboration tool that can be used to chat with people, manage projects and share documents
Pros and Cons
- "You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks."
- "There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams."
What is our primary use case?
In the organization where I work, Microsoft Teams is used as a collaboration tool, and it's our company-wide policy to use Microsoft Teams as the integrated tool for all communications and collaborating documents.
What is most valuable?
I like that Microsoft Teams has all the team management features in one place. You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks. The solution also has multiple small tools available. All in all, it's one place where you can have everything in a single window.
What needs improvement?
There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for almost three years.
What do I think about the stability of the solution?
I’ve never faced any issues with the solution’s stability.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. Our company is big, and I've never felt any glitches or hanging issues with the solution. Around 2,00,000 users are using the solution in our organization.
Which solution did I use previously and why did I switch?
I've previously used Atlassian Jira. If you are looking for a hard-core project wherein you can get a complete timesheet and better project manageability, Jira is a better tool. However, Microsoft Teams is the better option if you are looking for chatting, collaborating, and sharing features. Jira does not have chatting capability in it.
How was the initial setup?
The solution's initial setup wasn't much complex, but it was pretty straightforward.
What about the implementation team?
Generally, it is the backend team that does the deployment. As end users, we are there to create our folders and channels. We can manage our individual projects by ourselves. However, from the server level, a dedicated company team works on the solution's deployment.
What other advice do I have?
Microsoft Teams is a very popular platform by Microsoft that is very commonly used in all organizations.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at JEDI SERVICES PRIVATE LIMITED
A solution that has features like good voice clarity, good video quality, and recording
Pros and Cons
- "The solution has features like good voice clarity, good video quality, and recording."
- "Microsoft Teams has a limitation on the number of people, which could be increased."
What is our primary use case?
We use Microsoft Teams for normal SharePoint activity. We have offices in the US and some in India, and we do our regular team meetings on Microsoft Teams.
What is most valuable?
All basic features of Microsoft Teams are good enough. The solution has features like good voice clarity, good video quality, and recording. We can set up the Microsoft Team's settings within seconds, and connectivity is also good. We can connect with anybody, including our customers.
What needs improvement?
Microsoft Teams has a limitation on the number of people, which could be increased. The voice quality sometimes is not good, but it could be because of internet issues.
For how long have I used the solution?
I have been using Microsoft Teams for about a year or so.
What do I think about the stability of the solution?
It could be because of internet issues, but the screen often freezes off. We have Microsoft Teams meetings at least thrice a week. Throughout some 10 to 20 meetings, the screen freezes off one or two times. Subsequently, leaving the meeting and coming back takes time.
I rate Microsoft Teams between eight and nine out of ten for stability.
What do I think about the scalability of the solution?
The solution's scalability is good enough for us. We have never faced any issues with the solution's scalability. We use Microsoft Teams about three to four times a week. We use it every alternate day for about half an hour, two hours, or one and a half hours. We have never faced any issues, and even if it's a continuous three hours meeting, there's no stoppage in the service. Currently, 15 users are using Microsoft Teams in our organization, and we may scale up to about 30 to 35 users after some time.
Which solution did I use previously and why did I switch?
We use SharePoint from Microsoft. Earlier, we used to use Google Meet. Although Google Meet was free, it had a time limit of 45 minutes. We used to use another product from an Indian-based company with its own data center. It is a free VC software, but we stopped using it because of some teething issues.
How was the initial setup?
The solution's initial setup is quite okay and very user-friendly.
What about the implementation team?
We are IT and system integrators ourselves. Although we're a small company, our organization has a technical team who does the deployment. We didn't have to take any assistance from outside.
My technical team remotely deployed Microsoft Teams. From a user perspective, if I had to connect or have a Microsoft Teams meeting with any of my vendors, customers, or internally, I know how to do it, and it's quite simple.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is expensive compared to other solutions. We bought the entire suite of products, including Office, Outlook, and Teams.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization. Microsoft Teams is an expensive product. Since we are a micro and small mid sized company, we have to pay more cost. Big banks and big enterprise customers pay half the price of what we pay because their number of users is more. If the company is very big, the solution's cost reduces substantially.
Microsoft Teams is a very standard platform. Many of our customers are using Microsoft. Google is also quite good, and Google is much easier to use and user-friendly than Microsoft Teams.
Overall, I rate Microsoft Teams an eight or nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Engineer at a retailer with 10,001+ employees
A reliable communication and collaboration platform with remote control tools
Pros and Cons
- "Everything is valuable, such as the chats, the calls, and the file sharing."
- "The remote control needs some improvement."
What is our primary use case?
The primary use case of Microsoft Teams is for internal and external communication. We also use it for chatting, team calls, screen sharing and remote control.
What is most valuable?
Everything is valuable, such as the chats, the calls, and the file sharing.
What needs improvement?
The remote control needs some improvement. I feel Zoom is much better than Teams, especially in remote controlling.
For how long have I used the solution?
I have been using Mircosoft Teams for more than five years as an end user.
What do I think about the stability of the solution?
As for the stability, I never faced an issue with Microsoft Teams. I might have faced an issue with Teams just once in my career, but I haven't seen any issues apart from that, I never saw any issue.
What do I think about the scalability of the solution?
I have never had issues with Mircosoft Teams. However, the IT guys handle the scalability. A lot of users in our organization use Microsoft Teams. More than 6,000 users use the solution in our organization.
How was the initial setup?
The solution is deployed on-premises for larger enterprises, but I think it is on the cloud as well.
What's my experience with pricing, setup cost, and licensing?
It is a bit more than moderately expensive. That's why the low-scale enterprises, not the mid-range, choose Slack and all these open-source tools.
What other advice do I have?
I am happy using Microsoft Teams and I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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