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Jon Ridgway - PeerSpot reviewer
Software architecture at a financial services firm with 10,001+ employees
Real User
A stable solution used for meetings, organizing video calls, and video conferences
Pros and Cons
  • "The recording function, the transcript function, the chat function, the live caption function, and the setting up of groups to share documents are useful features of Microsoft Teams."
  • "It would be good if the solution had some sort of AI built into it while taking the transcript so that at least the sentences made sense."

What is our primary use case?

We use Microsoft Teams for meetings, organizing video calls, and video conferences. We also use it for the team chat function, the chat. All the product lines have their own group set up here. So they can share information through chatting and conference calls.

What is most valuable?

I put the live captions up when I am on a call and want to mute it. I like that feature. The recording of scripts and the playback of videos are good features. If I have to write the minutes for a call, I'll just take the script output and copy and paste it.

The recording function, the transcript function, the chat function, the live caption function, and the setting up of groups to share documents are useful features of Microsoft Teams.

What needs improvement?

Sometimes the transcript is a bit literal, it doesn't interpret the voice, and the text that comes out is a bit nonsensical. It would be good if the solution had some sort of AI built into it while taking the transcript so that at least the sentences made sense. It puts rubbish words in them, but just a bit of AI could solve that.

For how long have I used the solution?

I have been working with Microsoft Teams for four years.

Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate Microsoft Teams an eight out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams an eight out of ten for scalability. About 20,000 users use Microsoft Teams in our organization.

Sometimes when we're using it from home, videos can break up a little bit. However, I'm not sure if it's an issue with the solution or if it's people's network connections. Our organization practically had all its staff using the solution throughout the pandemic, and it scaled well then.

Which solution did I use previously and why did I switch?

I've used Zoom, and we had Skype for Business in some of my other companies, and I'd say that Microsoft Teams is a more complete and rounded product. The other solutions work more or less the same for video conferencing. However, as a product, Microsoft Teams is more complete and has more features than Zoom or Skype.

How was the initial setup?

The initial setup of Microsoft Teams is very straightforward.

What other advice do I have?

Overall, I rate Microsoft Teams an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Napat Thanyamanorot - PeerSpot reviewer
Strategic Account Manager at Yip Intsoi
Real User
Worldwide platform that can be used by all companies
Pros and Cons
  • "I think it is stable when I use it for meetings with my customers...The initial setup of Microsoft Teams is easy."
  • "I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations."

What is our primary use case?

I use the tool to have virtual meetings with my customers.

What is most valuable?

I think it's a worldwide platform that can be used by all companies. It's also very easy to use and integrate with Microsoft Exchange.

What needs improvement?

The tool is perfect for the present. I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations. For some small customers, with the features of Microsoft Teams, I am not sure about how to update it. I want feedback about some features from the customers of Microsoft Teams. Improvement-wise, there needs to be a better way to search for a customer such that it gives an indication while being integrated into some other platform, like LinkedIn.

For how long have I used the solution?

I have been using Microsoft Teams for about nine years. I am a customer of the solution.

What do I think about the stability of the solution?

I think it is stable when I use it for meetings with my customers.

What do I think about the scalability of the solution?

Around 1,000 people use the solution.

How was the initial setup?

Microsoft Teams is deployed on the cloud. The initial setup of Microsoft Teams is easy.

What other advice do I have?

I would definitely recommend the solution to those planning to use it.

It is a stable platform that can integrate with Microsoft Exchange because I use Microsoft Exchange in my electronic mail. When I am in a meeting with my customer, I can get the meeting link and send it to the host calendar. It's easy to use. There is also the tool's platform available on mobile, making it easy to use when traveling.

Overall, I rate the solution a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
reviewer1762599 - PeerSpot reviewer
Sr. Manager - Human Resources at a manufacturing company with 10,001+ employees
Real User
A scalable and stable tool for online meetings that need to improve its sharing capabilities
Pros and Cons
  • "Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use."
  • "I think the ability to use a whiteboard in the solution is not very simple."

What is our primary use case?

We use Microsoft Teams for all kinds of online meetings, cards, chats, and everything.

What is most valuable?

Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use. It is also hugely connected and stable.

What needs improvement?

I think the ability to use a whiteboard in the solution is not very simple. You need to have it separately. Also, sharing is something in the solution that becomes quite complicated sometimes.

For how long have I used the solution?

I have been using Microsoft Teams. It's a great solution. From the time COVID started, my company has been using Microsoft Teams. We started using it somewhere around 2018 or 2019. I am just a user of the solution.

What do I think about the stability of the solution?

I haven't seen any stability issues in the solution.

What do I think about the scalability of the solution?

Microsoft Teams is very easy to scale. In my company, we have around 40,000 to 50,000 users of the solution.

How are customer service and support?

I don't know about Microsoft's support because we don't see all that since we have our own in-house teams.

What about the implementation team?

I had Microsoft Teams installed by the IT department.

What other advice do I have?

I wouldn't have any advice to offer because I don't know other solutions very well. I am like a fish in a pond that has never seen anything beyond the pond. Since I am satisfied with the solution, I would recommend it to others.

I rate the overall solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anthony Poole - PeerSpot reviewer
Chief Technology Officer Head of engenir at Stealth Startup
Real User
A flexible solution that provides screen sharing and chat retention
Pros and Cons
  • "Screen sharing and chat retention are the most valuable features of Microsoft Teams."
  • "Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory."

What is our primary use case?

I use Microsoft Teams for remote communication with other members of my team.

What is most valuable?

Screen sharing and chat retention are the most valuable features of Microsoft Teams.

What needs improvement?

Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory.

For how long have I used the solution?

I have been using Microsoft Teams for ten years.

What do I think about the stability of the solution?

I rate Microsoft Teams a nine out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a pretty scalable solution. I rate Microsoft Teams a nine out of ten for scalability.

How was the initial setup?

The solution's initial setup is pretty easy. I rate Microsoft Teams an eight out of ten for its ease of initial setup.

What about the implementation team?

The solution's deployment takes about an hour.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams' pricing is fine. I rate Microsoft Teams a three out of ten for pricing.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization.

Microsoft Teams is definitely better than Google Meet because Google Meet doesn't retain chat history after the sessions, which is not very good. Zoom is frustrating because the account management is all hosted by a third party. Zoom works, but you're constrained. Microsoft Teams is a little bit more flexible.

The advice I would give to people looking into using Microsoft Teams is that it is not linked directly to Active Directory. Even though it's called Microsoft, it's still a third-party plug-in. You have to be aware that Outlook Web Access needs to be enabled in order to use calendars and scheduling with people who aren't in your organization.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior IT Architect at a computer software company with 1,001-5,000 employees
Real User
A good solution for meetings, collaborations, and file sharing, but extracting the older version of a file takes time
Pros and Cons
  • "You can ping, chat, and call someone, and at the same time, on the next tab, you can see all the documents related to what someone is referring to."
  • "Sometimes, extracting the older version of a file takes a few minutes."

What is our primary use case?

We use Microsoft Teams for meetings, collaborations, and file sharing.

How has it helped my organization?

Previously, we used to share files in SharePoint, and then someone had to pull it out, make changes, and upload it back. We used to miss those changes, and it remained on its local laptops. The best thing is that anyone can make changes to the files on Microsoft Teams. It auto-saves whatever we have done, and we can see the version within Microsoft Teams.

The basic need for any project is mostly team-specific content. Right now, if I open up my teams, I can see I have 10 to 12 different projects going on parallelly. I can easily go to Microsoft Teams and then find out what is happening where. Even though someone told me that I made some changes, I can go to Microsoft Teams and find out what changes are there. The solution helps us save time by not making us wait for someone to send an email or upload to SharePoint.

What is most valuable?

Microsoft Teams has not just one but multiple valuable features. It is very easy to collaborate. You can ping, chat, and call someone, and at the same time, on the next tab, you can see all the documents related to what someone is referring to. You can do these two things in the same place without switching windows. These two things make things faster in Microsoft Teams.

What needs improvement?

I have to do multiple tricks before I can find out the history of a given file. Sometimes, extracting the older version of a file takes a few minutes. These are the two things that I was a little bit uncomfortable with, and it took some time for me to do them.

For how long have I used the solution?

I have been using Microsoft Teams for many years.

What do I think about the stability of the solution?

I don't use Microsoft Teams very much, but I have never faced stability issues with the solution.

What do I think about the scalability of the solution?

Thousands of people are using Microsoft Teams in our organization. I have had approximately 10 to 20 people in one Microsoft Teams call.

What other advice do I have?

Microsoft Teams is a nice product, and we have been using it for some time. It's integrated with SharePoint for content management. You can have multiple repositories simultaneously and use the versioning from Microsoft Teams. Microsoft Teams is making our life much easier as compared to sharing and uploading into a SharePoint folder. If you want to edit documents, you can open them in Microsoft Teams apps instead of a browser.

Zoom is just a portal to connect, chat, and conduct meetings. However, Microsoft Teams provides much more flexibility with additional functionalities for your files, product tracking, and issue tracking. Zoom doesn't have all these additional features. Microsoft Teams also gives me easy access to my calendar in case I integrate it with my Outlook, and I can see everything in the solution.

Overall, I rate Microsoft Teams a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Abhishek Sanyal - PeerSpot reviewer
Partner at Khaitan & Co LLP
Real User
A seamless tool that improves internal collaboration and meetings
Pros and Cons
  • "The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well."
  • "The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit."

What is our primary use case?

We use the product for internal and client meetings. 

How has it helped my organization?

The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well.

What is most valuable?

The solution has a plugin app called Whiteboard which is useful. I am also impressed with the product's projecting on screen, audio and the video. 

What needs improvement?

The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit.

For how long have I used the solution?

I have been using the product since the start of the lockdown in March 2022. 

What do I think about the stability of the solution?

I would rate the solution's stability an eight out of ten. I have faced issues due to network connectivity. 

What do I think about the scalability of the solution?

I would rate the product's scalability a nine-point five out of ten. The whole world uses Office and it's an extension of it. My company has around 200 users for the product. Since we are a law firm, users are mostly non-technical persons. We use the solution daily. 

How are customer service and support?

I have been never required to contact the technical support at Microsoft since the functionality is basic. 

Which solution did I use previously and why did I switch?

We have used VC software but switched to Teams because its easier to understand. 

How was the initial setup?

The tool's installation is easy and it is installed on our laptops. The solution's deployment was fast and we deployed it throughout the organization within two to three days. One technical person from our Delhi office helped us with the product's installation. I think that one person would be enough to handle the installation in an office of 60 people. 

What about the implementation team?

The product's installation was done in-house. The IT team helped us with that. They took our laptops and helped us to install them.

Which other solutions did I evaluate?

We have a subscription to Zoom. Zoom is more suited for conferences and seminars or when you have a large number who are attending the meeting. Teams is useful when you have a small gathering and want to have focused conversations with either your clients or internally. 

What other advice do I have?

I would rate the product a nine-point five out of ten because of the ease of use. The solution is integrated with Office 365's Calendar. You can open Outlook and access it from there which makes it very seamless. The solution is a great software and I recommend it highly. The main reason that Teams have an edge is that, in most offices, there is limited accessibility to Gmail and hence problems with Google Meet. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Donson Rebello - PeerSpot reviewer
Solutions Manager at Talisma
Real User
A scalable solution that has the ability to store all documents in one place
Pros and Cons
  • "The solution is stable."
  • "They should allow switching between windows in a Teams meeting."

What is our primary use case?

We use the solution to conduct meetings with our team and customers. We also use it to create a group and store various documents so everyone can access them.

What is most valuable?

The solution's most valuable feature is its ability to store all the documents in one place.

What needs improvement?

They should allow switching between windows in a Teams meeting.

For how long have I used the solution?

I have been using the solution for seven to eight years.

What do I think about the stability of the solution?

The solution is stable. I've never had an issue. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is quite a scalable solution because we have over 1,500 employees using it. I rate its scalability an eight out of ten.

Which solution did I use previously and why did I switch?

I have used Skype for Business. Later, I switched to Microsoft Teams because it is a much-improved tool comparatively. Skype has a calling and chatting interface. Microsoft Teams has more of a collaborative interface. From that perspective, Microsoft Teams is the add-on.

How was the initial setup?

The solution's initial setup is straightforward as it is easy to use. I rate the process a nine out of ten.

What other advice do I have?

I recommend the solution to others. Compared to other collaborative tools, Microsoft Teams is more beneficial because it allows you to collaborate and share key documents in one repository, keep a group that can chat about a project, and discusses along with all the documentation in one place. Additionally, it has all the integration points if I need to access a ticket about Microsoft CRM or a ticket about Salesforce CRM.

I rate it a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Agile Product Owner specialized on Digital Communication (IT) / Senior Project Manager at APM Digital Europe, s.r.o.
Reseller
Offers seamless integration and features like Planner, SharePoint Integration, and channel functionality
Pros and Cons
  • "The initial setup was okay."
  • "In terms of functionality, I would like to see support for multi-user or multiple windows for the File structure."

What is most valuable?

I would say the three most important features are Planner, SharePoint Integration with the file structure, and the Channel functionality. With the channel functionality, we can create and manage people, including external users.

What needs improvement?

There are two topics I'd like to address regarding Microsoft Teams software. First, it is programmed in Electron, which, in my opinion, makes it sluggish. Improving the performance and reducing high CPU utilization would be a great enhancement. 

Secondly, in terms of functionality, I would like to see support for multi-user or multiple windows for the File structure. Currently, this can only be done through the browser, and you need to switch accounts to access different windows. Additionally, better support for working with multiple tenants is an ongoing issue.

For how long have I used the solution?

We've been an early adopter of Microsoft Teams. I've been using it since the platform was developed. So, it's been around 15 years, more or less.

We currently use the latest version.

What do I think about the stability of the solution?

It is a stable solution. Our entire company operates on this platform, and it has proven to be quite stable. Currently, around 70 end-users are working with Microsoft Teams.

What do I think about the scalability of the solution?

For our scenarios, scalability is quite high. We mainly set up infrastructure for small and medium corporate clients, so we use the public cloud. We have not faced any scalability issues for up to 20 users, which is the maximum size of clients we typically serve. So, for our specialization, there haven't been any scalability concerns.

How was the initial setup?

The initial setup was okay. For me, as a technical guy, it's easy.

Within a day, we are able to configure everything. Then, there is domain setup, which may take a little time to propagate the domain and other settings because we are configuring clients with websites. So, in general, the configuration takes about two days, and the clients are up and running.

What about the implementation team?


What's my experience with pricing, setup cost, and licensing?

We primarily sell the packages we receive from Microsoft to our customers, including email services and other features. From my perspective, the pricing is totally okay.

Which other solutions did I evaluate?

We also use Slack but primarily we are more of a Microsoft-based company.

We heavily use Microsoft Teams. Moreover, it's interesting that Salesforce acquired Slack. We do use Slack internally for some occasions. But, in general, most of our clients in corporate environments prefer Microsoft Teams. So, we have a clear preference for flexibility with Microsoft Teams.

What other advice do I have?

Microsoft Teams is definitely worth adopting. It's a great way to start digitalizing your company and enabling remote work. Without this tool, it's challenging to operate efficiently. There are alternative solutions like Slack, but they are not as compatible with the broader Microsoft ecosystem. With Microsoft Teams, everything integrates seamlessly. You can access files and collaborate through both desktop and mobile applications.

Overall, I'd rate it an eight out of ten because a few points need improvement. Firstly, the CPU utilization can be quite high during calls, which drains the laptop battery quickly. Secondly, there is some sluggishness and delays that can be frustrating. Lastly, working with multiple tenants can be tedious and should be resolved. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.