We use Microsoft Teams for normal SharePoint activity. We have offices in the US and some in India, and we do our regular team meetings on Microsoft Teams.
Director at JEDI SERVICES PRIVATE LIMITED
A solution that has features like good voice clarity, good video quality, and recording
Pros and Cons
- "The solution has features like good voice clarity, good video quality, and recording."
- "Microsoft Teams has a limitation on the number of people, which could be increased."
What is our primary use case?
What is most valuable?
All basic features of Microsoft Teams are good enough. The solution has features like good voice clarity, good video quality, and recording. We can set up the Microsoft Team's settings within seconds, and connectivity is also good. We can connect with anybody, including our customers.
What needs improvement?
Microsoft Teams has a limitation on the number of people, which could be increased. The voice quality sometimes is not good, but it could be because of internet issues.
For how long have I used the solution?
I have been using Microsoft Teams for about a year or so.
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Microsoft Teams
August 2026
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What do I think about the stability of the solution?
It could be because of internet issues, but the screen often freezes off. We have Microsoft Teams meetings at least thrice a week. Throughout some 10 to 20 meetings, the screen freezes off one or two times. Subsequently, leaving the meeting and coming back takes time.
I rate Microsoft Teams between eight and nine out of ten for stability.
What do I think about the scalability of the solution?
The solution's scalability is good enough for us. We have never faced any issues with the solution's scalability. We use Microsoft Teams about three to four times a week. We use it every alternate day for about half an hour, two hours, or one and a half hours. We have never faced any issues, and even if it's a continuous three hours meeting, there's no stoppage in the service. Currently, 15 users are using Microsoft Teams in our organization, and we may scale up to about 30 to 35 users after some time.
Which solution did I use previously and why did I switch?
We use SharePoint from Microsoft. Earlier, we used to use Google Meet. Although Google Meet was free, it had a time limit of 45 minutes. We used to use another product from an Indian-based company with its own data center. It is a free VC software, but we stopped using it because of some teething issues.
How was the initial setup?
The solution's initial setup is quite okay and very user-friendly.
What about the implementation team?
We are IT and system integrators ourselves. Although we're a small company, our organization has a technical team who does the deployment. We didn't have to take any assistance from outside.
My technical team remotely deployed Microsoft Teams. From a user perspective, if I had to connect or have a Microsoft Teams meeting with any of my vendors, customers, or internally, I know how to do it, and it's quite simple.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is expensive compared to other solutions. We bought the entire suite of products, including Office, Outlook, and Teams.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization. Microsoft Teams is an expensive product. Since we are a micro and small mid sized company, we have to pay more cost. Big banks and big enterprise customers pay half the price of what we pay because their number of users is more. If the company is very big, the solution's cost reduces substantially.
Microsoft Teams is a very standard platform. Many of our customers are using Microsoft. Google is also quite good, and Google is much easier to use and user-friendly than Microsoft Teams.
Overall, I rate Microsoft Teams an eight or nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network security architect at ATOS
Easy to use for video conferencing
Pros and Cons
- "Almost 70% of the world currently uses Microsoft Teams because it is easy to use."
- "I would like to get less frequent updates from the solution."
What is our primary use case?
Microsoft Teams provides everything that users need, including the cameras and attachments. With the help of Teams, you can manage your data transfer into the environment.
What is most valuable?
Almost 70% of the world currently uses Microsoft Teams because it is easy to use.
What needs improvement?
I would like to get less frequent updates from the solution.
For how long have I used the solution?
I have been using Microsoft Teams for many years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Around 3,50,000 users are using the solution in our organization.
I rate the solution’s scalability eight and a half out of ten.
Which solution did I use previously and why did I switch?
Microsoft Teams is a better video conferencing tool than Skype.
What other advice do I have?
Microsoft Teams has good features that users require. We can connect with Microsoft Teams from anywhere in the world. Even if you don't have a phone, you can connect with Microsoft Teams. You only require an internet connection.
Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Microsoft Teams
August 2026
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911,994 professionals have used our research since 2012.
Senior Analist and Shift Lead at HighRadius
Helps creating virtulized environment and effective communication within the workplace
Pros and Cons
- "The feature for video conferencing capability works efficiently for remote meetings."
- "We encountered occasional outages, which occurred a couple of times last year while using the product."
What is our primary use case?
The primary use case for Microsoft Teams within our organization spans across various verticals in our organization. As part of the MDR team, collaboration involves working with technical support, quick response teams, IT professionals, and HR.
What needs improvement?
We encountered occasional outages, which occurred a couple of times last year while using the product. These disruptions, affecting various Microsoft products including Word, Excel, PowerPoint, SharePoint, Outlook, and Teams, might have been attributed to server issues on Microsoft's end.
There could be a feature allowing users to respond to specific messages or comments within a group chat. They could support GIFs and emojis similar to the features available in Slack. Currently, Teams has limitations in its built-in applications has some limitations. There could be an option to gather and customize the emojis and GIFs from the internet.
For how long have I used the solution?
We use the latest version of Microsoft Teams.
What do I think about the stability of the solution?
The platform is stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
We have 5000 Microsoft Teams users in our organization. I rate the scalability a seven out of ten.
Which solution did I use previously and why did I switch?
In my previous organization, the collaboration tools evolved from Skype to Lync, and eventually, Microsoft Teams was introduced. I have experience using Lync for approximately a year before the transition to Teams. In my current role, I have primarily used Microsoft Teams and Slack in their respective capabilities within the workplace.
How was the initial setup?
We have a team of 100 executives for the product’s maintenance.
What other advice do I have?
The "Together Mode" feature in Microsoft Teams has been particularly valuable for our team's productivity and overall collaboration. This feature is especially beneficial during group video calls, as it creates a virtual environment where team members appear together in a shared space. This has proven useful for capturing group photos and fostering a sense of connection, especially in a remote work environment. Additionally, during virtual celebrations and events, the ability to click pictures seamlessly in Teams adds a fun and engaging element, enhancing the overall team experience. The feature for video conferencing capability works efficiently for remote meetings.
I recommend it to others and rate it an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head Of Sector - Silicon and Semiconductor at a manufacturing company with 201-500 employees
Should include features like scripting, meeting summarization, and automated notes, though it has good stability
Pros and Cons
- "The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."
- "The solution should include features like scripting, meeting summarization, and automated notes."
What is our primary use case?
We use Microsoft Teams for meetings.
What is most valuable?
The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users.
What needs improvement?
The solution should include features like scripting, meeting summarization, and automated notes.
The solution should include a very simple way of capturing transcription without necessarily taking a full recording or any AI product that allows you to note what is going on in the meeting automatically. This would help you have personal notes about the meeting summary that would help you prepare minutes and actions to share with the participants.
What do I think about the stability of the solution?
I rate the solution a five out of ten for stability.
What do I think about the scalability of the solution?
We use the solution daily in our organization, and we have plans to increase the usage.
I rate the solution a seven out of ten for scalability.
Which solution did I use previously and why did I switch?
I previously used different solutions like Zoom and Google Meet.
How was the initial setup?
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a two out of ten.
What other advice do I have?
Microsoft Teams is deployed on the cloud in our organization. We use Microsoft Teams as a stand-alone solution in our organization. Microsoft is not very good at keeping your identity separate. Microsoft does all sorts of things to tie you in rather than just allow you to use non-Microsoft tools, which makes it difficult. I would not recommend the solution to other users.
Overall, I rate Microsoft Teams a four out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Manager - Human Resources at a manufacturing company with 10,001+ employees
A scalable and stable tool for online meetings that need to improve its sharing capabilities
Pros and Cons
- "Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use."
- "I think the ability to use a whiteboard in the solution is not very simple."
What is our primary use case?
We use Microsoft Teams for all kinds of online meetings, cards, chats, and everything.
What is most valuable?
Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use. It is also hugely connected and stable.
What needs improvement?
I think the ability to use a whiteboard in the solution is not very simple. You need to have it separately. Also, sharing is something in the solution that becomes quite complicated sometimes.
For how long have I used the solution?
I have been using Microsoft Teams. It's a great solution. From the time COVID started, my company has been using Microsoft Teams. We started using it somewhere around 2018 or 2019. I am just a user of the solution.
What do I think about the stability of the solution?
I haven't seen any stability issues in the solution.
What do I think about the scalability of the solution?
Microsoft Teams is very easy to scale. In my company, we have around 40,000 to 50,000 users of the solution.
How are customer service and support?
I don't know about Microsoft's support because we don't see all that since we have our own in-house teams.
What about the implementation team?
I had Microsoft Teams installed by the IT department.
What other advice do I have?
I wouldn't have any advice to offer because I don't know other solutions very well. I am like a fish in a pond that has never seen anything beyond the pond. Since I am satisfied with the solution, I would recommend it to others.
I rate the overall solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analyst at Universidad Autonoma de Colombia
Provides faster communication and efficient calling features
Pros and Cons
- "It helps our organization with faster communication."
- "It consumes a high amount of system memory."
What is our primary use case?
We use the solution for communication and creating teams or groups to share information quickly within the organization.
How has it helped my organization?
The solution helps our organization with faster communication.
What is most valuable?
The solution's most valuable features are meeting, calling, and activity feed.
What needs improvement?
The solution consumes a high amount of system memory. It could be improved.
For how long have I used the solution?
We have been using the solution for more than six years.
What do I think about the stability of the solution?
It is a stable solution.
How was the initial setup?
The solution's initial setup process is complicated. We implement it on the cloud infrastructure.
What was our ROI?
The solution generates a good return on investment.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable.
What other advice do I have?
I recommend the solution to others and rate it a ten out of ten. It is an essential tool for quick communication and sharing files.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Technology Officer Head of engenir at Stealth Startup
A flexible solution that provides screen sharing and chat retention
Pros and Cons
- "Screen sharing and chat retention are the most valuable features of Microsoft Teams."
- "Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory."
What is our primary use case?
I use Microsoft Teams for remote communication with other members of my team.
What is most valuable?
Screen sharing and chat retention are the most valuable features of Microsoft Teams.
What needs improvement?
Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory.
For how long have I used the solution?
I have been using Microsoft Teams for ten years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a pretty scalable solution. I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
The solution's initial setup is pretty easy. I rate Microsoft Teams an eight out of ten for its ease of initial setup.
What about the implementation team?
The solution's deployment takes about an hour.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams' pricing is fine. I rate Microsoft Teams a three out of ten for pricing.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization.
Microsoft Teams is definitely better than Google Meet because Google Meet doesn't retain chat history after the sessions, which is not very good. Zoom is frustrating because the account management is all hosted by a third party. Zoom works, but you're constrained. Microsoft Teams is a little bit more flexible.
The advice I would give to people looking into using Microsoft Teams is that it is not linked directly to Active Directory. Even though it's called Microsoft, it's still a third-party plug-in. You have to be aware that Outlook Web Access needs to be enabled in order to use calendars and scheduling with people who aren't in your organization.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner at Khaitan & Co LLP
A seamless tool that improves internal collaboration and meetings
Pros and Cons
- "The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well."
- "The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit."
What is our primary use case?
We use the product for internal and client meetings.
How has it helped my organization?
The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well.
What is most valuable?
The solution has a plugin app called Whiteboard which is useful. I am also impressed with the product's projecting on screen, audio and the video.
What needs improvement?
The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit.
For how long have I used the solution?
I have been using the product since the start of the lockdown in March 2022.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten. I have faced issues due to network connectivity.
What do I think about the scalability of the solution?
I would rate the product's scalability a nine-point five out of ten. The whole world uses Office and it's an extension of it. My company has around 200 users for the product. Since we are a law firm, users are mostly non-technical persons. We use the solution daily.
How are customer service and support?
I have been never required to contact the technical support at Microsoft since the functionality is basic.
Which solution did I use previously and why did I switch?
We have used VC software but switched to Teams because its easier to understand.
How was the initial setup?
The tool's installation is easy and it is installed on our laptops. The solution's deployment was fast and we deployed it throughout the organization within two to three days. One technical person from our Delhi office helped us with the product's installation. I think that one person would be enough to handle the installation in an office of 60 people.
What about the implementation team?
The product's installation was done in-house. The IT team helped us with that. They took our laptops and helped us to install them.
Which other solutions did I evaluate?
We have a subscription to Zoom. Zoom is more suited for conferences and seminars or when you have a large number who are attending the meeting. Teams is useful when you have a small gathering and want to have focused conversations with either your clients or internally.
What other advice do I have?
I would rate the product a nine-point five out of ten because of the ease of use. The solution is integrated with Office 365's Calendar. You can open Outlook and access it from there which makes it very seamless. The solution is a great software and I recommend it highly. The main reason that Teams have an edge is that, in most offices, there is limited accessibility to Gmail and hence problems with Google Meet.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at Syscodes Communications Ltd
Helps with meetings and has good screen share feature
Pros and Cons
- "I like the tool's screen share feature."
- "The product needs to improve its security."
What is our primary use case?
We use the product for meetings.
What is most valuable?
I like the tool's screen share feature.
What needs improvement?
The product needs to improve its security.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
I would rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the solution's scalability a nine out of ten. My company has 40-60 users for the product. We use the product at least on a weekly basis.
Which solution did I use previously and why did I switch?
I find Zoom easier in the browser version.
How was the initial setup?
The tool's setup is straightforward and not technical.
What's my experience with pricing, setup cost, and licensing?
I would rate the solution's pricing a nine out of ten.
What other advice do I have?
I would rate the tool a ten out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account Manager at Eclipse Networks, Inc.
Provides secure and robust collaborative features
Pros and Cons
- "The solution's most valuable features are robust security and communication within teams or channels."
- "There needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features."
What is our primary use case?
We use the solution to drive productivity, communication, and collaboration.
What is most valuable?
The solution's most valuable features are robust security and communication within teams or channels. One of the other key features is its ability to allow a seamless transition from chat to a video call. Additionally, we can record the conversation and obtain a transcript as well.
Its sharing screens and collaborative note-taking during meetings feature works best. It proved valuable for a hybrid work environment, where individuals had to work from different locations due to factors like COVID-19. It helped bring people together, ensuring productivity and engagement.
What needs improvement?
The solution constantly keeps updating. It might overwhelm end users while adapting to them. Thus, there needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features.
How are customer service and support?
I rate the solution's technical support for enterprise business a nine out of ten. Whereas, for small or medium business levels, a six out of ten as it is challenging to get the queries resolved for them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used Slack before. In comparison, the solution receives updates more frequently.
How was the initial setup?
The solution's initial setup is simple for an enterprise. It can be easily understood, especially when integrating with Active Directory.
The number of executives required for deployment depends on the use cases and size of the organization. It took over a year for us to fully roll out Microsoft Teams to an organization with 36,000 people.
What other advice do I have?
Planning and establishing controls to ensure proper data security in Microsoft Teams is important. I advise others to understand the necessary measures to protect their data. Also, starting gradually and only enabling some features would be better. They should focus on particular use cases, such as communication via channels, audio/video conferencing, etc.
The solution is a centerpiece of Microsoft 365. I rate it a ten out of ten based on its capabilities.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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