We use Microsoft Teams for team meetings, collaborations, and data management. We have a SharePoint that we manage through Microsoft Teams. Microsoft Teams is used to collaborate, talk with your colleagues and make them understand or share quick files like you do on Whatsapp.
Lead Consultant at Genpact - Headstrong
The integration of apps makes the solution very slow, but it is much more stable than other solutions
Pros and Cons
- "Microsoft Teams is much more stable than other solutions like Skype for Business."
- "Adding and integrating more apps like SharePoint on Microsoft Teams is making the solution very slow."
What is our primary use case?
What is most valuable?
I used Skype for Business earlier, but it was unstable because we could not share files, and it used to hang a lot. Microsoft Teams is much more stable than other solutions like Skype for Business. However, due to its application size, Microsoft Teams becomes very heavy and consumes most of the RAM and operating system. I don't use the Microsoft Teams application because it consumes a lot of power due to its big heavy size.
What needs improvement?
Microsoft Teams' application should be very lightweight. If you host a meeting on Microsoft Teams and check your system resources, you will find that the solution consumes approximately 600 to 700 MB of RAM. On the other hand, Zoom hardly uses 50 to 60 MB of RAM. The agent utilization of the resources with Microsoft Teams on the system is very high compared to other platforms giving the same feature.
Adding and integrating more apps like SharePoint on Microsoft Teams is making the solution very slow. Initially, Microsoft Teams was much faster when I worked on it as a user. However, with time, it became so slow that I couldn't use it much and decided to use it on the web. The web version of Microsoft Teams is much faster than the application, and that's the thing. There are multiple forums like SharePoint where you can integrate and store many applications, but storing on Microsoft Teams is making it very, very, very slow.
For how long have I used the solution?
I have been using Microsoft Teams for four to five years.
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What do I think about the stability of the solution?
Microsoft Teams is not at all a stable product for me. The solution works if you're not doing anything other than chatting. However, opening several tabs in Microsoft Teams and trying to search for things is really slow. I rate Microsoft Teams four or four and a half out of ten for stability.
What do I think about the scalability of the solution?
In my current organization, approximately 4,000 people are using Microsoft Teams. In my previous organization, 1,80,000 people were using the solution.
How was the initial setup?
The initial setup of Microsoft Teams is very, very easy. The solution is available offline and online. You can install it through the Microsoft Store or download the EXE file. You need to sign in and do the installation.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams comes free if you're using it in an organization. If you are using the solution only for chatting or creating something on SharePoint, it's free. However, there are some services that you can integrate with Microsoft Teams at a cost.
What other advice do I have?
I use the on-cloud version of Microsoft Teams. Compared to Microsoft Teams, no other product has a similar scale that can help. People have tried using Yammer or other internal tools to enhance productivity, but there's no one in the competition currently. Even if I say that I would not suggest or recommend Microsoft Teams to other users, I don't have any alternative for them.
Overall, I rate Microsoft Teams a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software architecture at a financial services firm with 10,001+ employees
A stable solution used for meetings, organizing video calls, and video conferences
Pros and Cons
- "The recording function, the transcript function, the chat function, the live caption function, and the setting up of groups to share documents are useful features of Microsoft Teams."
- "It would be good if the solution had some sort of AI built into it while taking the transcript so that at least the sentences made sense."
What is our primary use case?
We use Microsoft Teams for meetings, organizing video calls, and video conferences. We also use it for the team chat function, the chat. All the product lines have their own group set up here. So they can share information through chatting and conference calls.
What is most valuable?
I put the live captions up when I am on a call and want to mute it. I like that feature. The recording of scripts and the playback of videos are good features. If I have to write the minutes for a call, I'll just take the script output and copy and paste it.
The recording function, the transcript function, the chat function, the live caption function, and the setting up of groups to share documents are useful features of Microsoft Teams.
What needs improvement?
Sometimes the transcript is a bit literal, it doesn't interpret the voice, and the text that comes out is a bit nonsensical. It would be good if the solution had some sort of AI built into it while taking the transcript so that at least the sentences made sense. It puts rubbish words in them, but just a bit of AI could solve that.
For how long have I used the solution?
I have been working with Microsoft Teams for four years.
What do I think about the stability of the solution?
I rate Microsoft Teams an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams an eight out of ten for scalability. About 20,000 users use Microsoft Teams in our organization.
Sometimes when we're using it from home, videos can break up a little bit. However, I'm not sure if it's an issue with the solution or if it's people's network connections. Our organization practically had all its staff using the solution throughout the pandemic, and it scaled well then.
Which solution did I use previously and why did I switch?
I've used Zoom, and we had Skype for Business in some of my other companies, and I'd say that Microsoft Teams is a more complete and rounded product. The other solutions work more or less the same for video conferencing. However, as a product, Microsoft Teams is more complete and has more features than Zoom or Skype.
How was the initial setup?
The initial setup of Microsoft Teams is very straightforward.
What other advice do I have?
Overall, I rate Microsoft Teams an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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October 2026
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Security and Infrastructure Engineer at a consultancy with 201-500 employees
An easy-to-use solution that provides various features to improve communication and collaboration within the organization
Pros and Cons
- "The product has improved communication in our organization."
- "The integration with SharePoint can be cumbersome at times."
What is our primary use case?
We use the product for chats and VoIP. We also have an Auto attendant feature. We have different departments, teams, and channels, so a lot of files are shared. We just started integrating different applications like Okta. We are using Okta as a plugin and are starting to do automated workflows within it. If we send a message and ask for access to Adobe Acrobat, it'll run a workflow and notify the person in Teams and email.
How has it helped my organization?
The product has improved communication in our organization. When I joined the organization, we were using Skype for Business, and there weren't a lot of group chats. Group chats are huge in Teams. I don't remember ever doing that on Skype for Business or any other platform. The product has really improved collaboration with other departments, like our developers and the operations team.
What is most valuable?
The meeting features are great. It is really easy. The group chats and chat history are valuable features.
What needs improvement?
The video quality has to be improved. The integration with SharePoint can be cumbersome at times.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the scalability of the solution?
The scalability depends on use cases. If we are just using chats, it is very scalable. If we use it like SharePoint or any file-sharing solution to take over old technologies, we get limited, and storage becomes pricey. We have had calls with more than 100 people. It does pretty well.
If there is an issue, if someone is dropping calls or unable to hear anything, we can see their recent calls and track their network connectivity through the admin center. It usually ends up being the user’s internet issues, not a Microsoft issue. Around 550 users are using Microsoft Teams in our organization.
How are customer service and support?
We have connected with the support team. The team has been helpful. The product has a roadmap of new features and stuff that will be implemented, which we can upvote. I've seen a feature request being turned into an actual feature. They’re very responsive.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We were using Skype for Business. Then, we migrated to Microsoft Teams because Skype for Business was retired. It was no longer a viable option.
How was the initial setup?
The initial setup is pretty easy. From the Microsoft 365 admin center, we can ensure it’s on for the organization, ensure it's deployed to users, and check guest access and network connectivity for things to run smoothly. We can see it all in a little dashboard. Now they have a new team, so things are a little different.
What about the implementation team?
The deployment took probably three months. We did it by ourselves. A coworker and I deployed the product in our organization.
What was our ROI?
I have seen an ROI on the product. Collaboration is through the roof. We use it every single day. Everybody in the company uses it.
What's my experience with pricing, setup cost, and licensing?
The pricing works in bundles. It costs around $12 for SharePoint and Teams per user. The license for E5 would be more than $300 because it includes a lot of things. The pricing is high. I rate the pricing an eight out of ten. Once you cross the given threshold, you must pay for storage. It gets a little pricier.
What other advice do I have?
There are multiple places to do the same thing within the Microsoft realm. People working with teams must stick with it. It gets easier, and the features start getting better. It also has third-party plugins, workflows, and notes. There are a lot of interesting things in the product. When I was working for a hedge fund, we used to have a little application on which the traders would chat with each other. Microsoft does everything to about 70%. Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support Engineer at 6Cosstra
A team collaboration application mainly to communicate with other office users, send messages and with good chat system
Pros and Cons
- "I find the chat and messaging system in Microsoft Teams the most valuable for productivity. We replaced Zoom and other video conferencing tools with Teams for internal and external video calls. Teams is now our standard tool for communication, handling both audio and video conference calls."
- "Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and other video conferencing tools."
What is our primary use case?
I use Microsoft Teams mainly to communicate with other office users, send messages, and collaborate on files. We’re trying to create a group in Teams to use as a central database for posting files. I also use the calendar to coordinate schedules so everyone knows what’s happening. Teams are also used for video and audio calls and setting up meetings with both internal and external users.
What is most valuable?
I find the chat and messaging system in Microsoft Teams the most valuable for productivity. We replaced Zoom and other video conferencing tools with Teams for internal and external video calls. Teams is now our standard tool for communication, handling both audio and video conference calls.
What needs improvement?
Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and other video conferencing tools.
For how long have I used the solution?
I have been using Microsoft Teams for the past three to four years.
What do I think about the stability of the solution?
Regarding stability, Teams is very stable. It works well both on my mobile phone and desktop application. I’d rate its stability as a nine out of ten.
What do I think about the scalability of the solution?
Microsoft Teams is easy to scale. For many users, it’s scalable, and I’d rate it a nine out of ten for scalability. We have around a hundred to a hundred fifty users in our company.
Which solution did I use previously and why did I switch?
Compared to Zoom, Microsoft Teams is advantageous because it integrates seamlessly withMicrosoft Office and Microsoft 365, which we already use. It works well with our Microsoft 365 user accounts and email, making it a standard Microsoft product in our software setup.
How was the initial setup?
The old Teams version will expire soon, so we’re downloading the new version to install it properly. Sometimes, it gives an error that we must download an app from the Microsoft Store to continue the installation. Once we update the app, we can continue installing the new Microsoft Teams. For deployment, it takes around five minutes to start using the solution.
For the setup experience, I would rate it an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide.
What other advice do I have?
Microsoft Teams might integrate AI features in the future. I recommend using Microsoft Teams because it’s a popular collaboration tool among companies, especially those using Microsoft products. It is a standard tool for collaboration and communication within and outside the company.
For my overall rating of Microsoft Teams, I’d give it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network security architect at ATOS
Easy to use for video conferencing
Pros and Cons
- "Almost 70% of the world currently uses Microsoft Teams because it is easy to use."
- "I would like to get less frequent updates from the solution."
What is our primary use case?
Microsoft Teams provides everything that users need, including the cameras and attachments. With the help of Teams, you can manage your data transfer into the environment.
What is most valuable?
Almost 70% of the world currently uses Microsoft Teams because it is easy to use.
What needs improvement?
I would like to get less frequent updates from the solution.
For how long have I used the solution?
I have been using Microsoft Teams for many years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Around 3,50,000 users are using the solution in our organization.
I rate the solution’s scalability eight and a half out of ten.
Which solution did I use previously and why did I switch?
Microsoft Teams is a better video conferencing tool than Skype.
What other advice do I have?
Microsoft Teams has good features that users require. We can connect with Microsoft Teams from anywhere in the world. Even if you don't have a phone, you can connect with Microsoft Teams. You only require an internet connection.
Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Analist and Shift Lead at HighRadius
Helps creating virtulized environment and effective communication within the workplace
Pros and Cons
- "The feature for video conferencing capability works efficiently for remote meetings."
- "We encountered occasional outages, which occurred a couple of times last year while using the product."
What is our primary use case?
The primary use case for Microsoft Teams within our organization spans across various verticals in our organization. As part of the MDR team, collaboration involves working with technical support, quick response teams, IT professionals, and HR.
What needs improvement?
We encountered occasional outages, which occurred a couple of times last year while using the product. These disruptions, affecting various Microsoft products including Word, Excel, PowerPoint, SharePoint, Outlook, and Teams, might have been attributed to server issues on Microsoft's end.
There could be a feature allowing users to respond to specific messages or comments within a group chat. They could support GIFs and emojis similar to the features available in Slack. Currently, Teams has limitations in its built-in applications has some limitations. There could be an option to gather and customize the emojis and GIFs from the internet.
For how long have I used the solution?
We use the latest version of Microsoft Teams.
What do I think about the stability of the solution?
The platform is stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
We have 5000 Microsoft Teams users in our organization. I rate the scalability a seven out of ten.
Which solution did I use previously and why did I switch?
In my previous organization, the collaboration tools evolved from Skype to Lync, and eventually, Microsoft Teams was introduced. I have experience using Lync for approximately a year before the transition to Teams. In my current role, I have primarily used Microsoft Teams and Slack in their respective capabilities within the workplace.
How was the initial setup?
We have a team of 100 executives for the product’s maintenance.
What other advice do I have?
The "Together Mode" feature in Microsoft Teams has been particularly valuable for our team's productivity and overall collaboration. This feature is especially beneficial during group video calls, as it creates a virtual environment where team members appear together in a shared space. This has proven useful for capturing group photos and fostering a sense of connection, especially in a remote work environment. Additionally, during virtual celebrations and events, the ability to click pictures seamlessly in Teams adds a fun and engaging element, enhancing the overall team experience. The feature for video conferencing capability works efficiently for remote meetings.
I recommend it to others and rate it an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head Of Sector - Silicon and Semiconductor at a manufacturing company with 201-500 employees
Should include features like scripting, meeting summarization, and automated notes, though it has good stability
Pros and Cons
- "The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."
- "The solution should include features like scripting, meeting summarization, and automated notes."
What is our primary use case?
We use Microsoft Teams for meetings.
What is most valuable?
The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users.
What needs improvement?
The solution should include features like scripting, meeting summarization, and automated notes.
The solution should include a very simple way of capturing transcription without necessarily taking a full recording or any AI product that allows you to note what is going on in the meeting automatically. This would help you have personal notes about the meeting summary that would help you prepare minutes and actions to share with the participants.
What do I think about the stability of the solution?
I rate the solution a five out of ten for stability.
What do I think about the scalability of the solution?
We use the solution daily in our organization, and we have plans to increase the usage.
I rate the solution a seven out of ten for scalability.
Which solution did I use previously and why did I switch?
I previously used different solutions like Zoom and Google Meet.
How was the initial setup?
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a two out of ten.
What other advice do I have?
Microsoft Teams is deployed on the cloud in our organization. We use Microsoft Teams as a stand-alone solution in our organization. Microsoft is not very good at keeping your identity separate. Microsoft does all sorts of things to tie you in rather than just allow you to use non-Microsoft tools, which makes it difficult. I would not recommend the solution to other users.
Overall, I rate Microsoft Teams a four out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Strategic Account Manager at Yip Intsoi
Worldwide platform that can be used by all companies
Pros and Cons
- "I think it is stable when I use it for meetings with my customers...The initial setup of Microsoft Teams is easy."
- "I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations."
What is our primary use case?
I use the tool to have virtual meetings with my customers.
What is most valuable?
I think it's a worldwide platform that can be used by all companies. It's also very easy to use and integrate with Microsoft Exchange.
What needs improvement?
The tool is perfect for the present. I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations. For some small customers, with the features of Microsoft Teams, I am not sure about how to update it. I want feedback about some features from the customers of Microsoft Teams. Improvement-wise, there needs to be a better way to search for a customer such that it gives an indication while being integrated into some other platform, like LinkedIn.
For how long have I used the solution?
I have been using Microsoft Teams for about nine years. I am a customer of the solution.
What do I think about the stability of the solution?
I think it is stable when I use it for meetings with my customers.
What do I think about the scalability of the solution?
Around 1,000 people use the solution.
How was the initial setup?
Microsoft Teams is deployed on the cloud. The initial setup of Microsoft Teams is easy.
What other advice do I have?
I would definitely recommend the solution to those planning to use it.
It is a stable platform that can integrate with Microsoft Exchange because I use Microsoft Exchange in my electronic mail. When I am in a meeting with my customer, I can get the meeting link and send it to the host calendar. It's easy to use. There is also the tool's platform available on mobile, making it easy to use when traveling.
Overall, I rate the solution a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Manager - Human Resources at a manufacturing company with 10,001+ employees
A scalable and stable tool for online meetings that need to improve its sharing capabilities
Pros and Cons
- "Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use."
- "I think the ability to use a whiteboard in the solution is not very simple."
What is our primary use case?
We use Microsoft Teams for all kinds of online meetings, cards, chats, and everything.
What is most valuable?
Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use. It is also hugely connected and stable.
What needs improvement?
I think the ability to use a whiteboard in the solution is not very simple. You need to have it separately. Also, sharing is something in the solution that becomes quite complicated sometimes.
For how long have I used the solution?
I have been using Microsoft Teams. It's a great solution. From the time COVID started, my company has been using Microsoft Teams. We started using it somewhere around 2018 or 2019. I am just a user of the solution.
What do I think about the stability of the solution?
I haven't seen any stability issues in the solution.
What do I think about the scalability of the solution?
Microsoft Teams is very easy to scale. In my company, we have around 40,000 to 50,000 users of the solution.
How are customer service and support?
I don't know about Microsoft's support because we don't see all that since we have our own in-house teams.
What about the implementation team?
I had Microsoft Teams installed by the IT department.
What other advice do I have?
I wouldn't have any advice to offer because I don't know other solutions very well. I am like a fish in a pond that has never seen anything beyond the pond. Since I am satisfied with the solution, I would recommend it to others.
I rate the overall solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Helps to chat and meet with internal teams
Pros and Cons
- "I like the solution's chat and meeting feature. We have different teams and the product helps us to communicate fastly. Within five minutes all the teams can be on the same page."
- "It would be better if Microsoft Teams can link us to the internet on the screen sharing mode during the meeting."
What is our primary use case?
We use Microsoft Teams as a communication tool with clients and internal teams.
How has it helped my organization?
During my early days in the IT field, Microsoft Outlook was the only form of communication available. However, the solution has benefitted us with immediate chats with colleagues. The tool makes it easy to conduct chats and meetings. Since Microsoft Teams is a Microsoft product, it is synced with Microsoft Outlook. It has made improvements in day-to-day productivity.
What is most valuable?
I like the solution's chat and meeting feature. We have different teams and the product helps us to communicate fastly. Within five minutes all the teams can be on the same page.
What needs improvement?
It would be better if Microsoft Teams can link us to the internet on the screen sharing mode during the meeting.
For how long have I used the solution?
I have been using Microsoft Teams for the last three years.
What do I think about the stability of the solution?
I would rate the product's stability a ten out of ten since I didn't face any problems while using it.
What do I think about the scalability of the solution?
I would rate Microsoft Teams' scalability a nine out of ten. My company has 40,000-50,000 employees globally and everyone has a Microsoft Teams account. About 60-70 percent of my company's workforce is working from home and we use the product to communicate with our team on a daily basis. We increase the tool's usage as new employees join us.
How are customer service and support?
Microsoft provides 24/7 support.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The tool's price is high. We purchase Microsoft Office 365 on per user basis and we get support also on that basis.
What other advice do I have?
I would rate the solution an eight out of ten. The product requires maintenance based on the user ratio. If you have the budget, then you can use the solution. If you are not capable of using Microsoft Teams, then find other alternatives which suit your organization.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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