Sahil Shahi - PeerSpot reviewer
Market Researcher at SRINSOFT INC
Real User
Helps to create meetings and share data through SharePoint
Pros and Cons
  • "SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature."
  • "The product should improve its pricing."

What is our primary use case?

The product helps to create meetings and share data through SharePoint. 

What is most valuable?

 SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature. 

What needs improvement?

The product should improve its pricing. 

For how long have I used the solution?

I have been working with the product for a year. 

Buyer's Guide
Microsoft Teams
April 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable and would rate its stability an eight out of ten. 

What do I think about the scalability of the solution?

The solution is scalable and I would rate it a seven out of ten. My company has 500 users for the product. 

Which solution did I use previously and why did I switch?

We used Zoom before and as an organization, we were in a testing mode on finding a solution that gave us more benefits and connected the departments easily. We use Microsoft 365 and Teams is an integrated service of the bundle. Hence, it is good for us. 

How was the initial setup?

We have deployed the solution on the cloud. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive and I would rate it a nine out of ten. 

What other advice do I have?

I would rate the solution a nine out of ten. Teams is the best compared to Zoom or Google Meet since it is easy to use. You need to take the whole package of Microsoft 365 and get Teams easily integrated with it. It's not necessary to buy individual licenses for Teams. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tim Hitchings - PeerSpot reviewer
Data Warehouse Project Manager at Tokio Marine HCC
Real User
A good solution for video conferencing and group chats, but its useful Wiki function was withdrawn
Pros and Cons
  • "The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages."
  • "Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature."

What is our primary use case?

We use Microsoft Teams for messaging, group chats, and video calls.

How has it helped my organization?

You can coordinate meetings more rapidly with Microsoft Teams. You can use the solution to get a group of people together quicker.

What is most valuable?

The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages.

What needs improvement?

Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature. The solution has withdrawn the Wiki function in favor of SharePoint.

For how long have I used the solution?

I have been using Microsoft Teams for two years.

What do I think about the stability of the solution?

I rate Microsoft Teams a five out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a completely scalable solution. Every employee in my organization uses the solution, and I use the solution every day.

I rate Microsoft Teams a ten out of ten for scalability.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization. My advice to someone considering Microsoft Teams for their company would be to check it out against their use case requirements.

Overall, I rate Microsoft Teams a six to seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
April 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.
Sven Gotovac - PeerSpot reviewer
Professor at FESB - Faculty of Electrical Engineering, Mechanical Engineering and Naval Architecture
Real User
Top 5
With good integration and collaboration capabilities, the tool also provides scalability
Pros and Cons
  • "We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten."
  • "It takes me time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates."

What is our primary use case?

In my organization, we use Microsoft Teams and SharePoint for collaboration purposes. Microsoft Teams is the best collaboration platform since everything is integrated with the product. Most of the users of Microsoft in our organization are familiar with its technologies, including Word, Excel, and PowerPoint, making it easy for the end users to use SharePoint and Teams.

What is most valuable?

SharePoint is not really good for us. Microsoft Teams is integrated with email, and we are also using a team for collaboration because we work in a university where we have to collaborate with the students, making it an okay solution for us.

What needs improvement?

The room for improvement needed in Microsoft Teams depends on what you are looking for and your uses of the product.

Honestly, I would like not to see any improvements because all these improvements normally I don't use. It takes me only time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates.


For how long have I used the solution?

I have experience with Microsoft Teams. I work at the university, and we are just a consultant for some companies.

What do I think about the stability of the solution?

The product's stability is decent. Stability-wise, I rate the solution a nine out of ten. I don't have any complaints about its stability.

What do I think about the scalability of the solution?

We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten.

In our workplace, we have 250 employees and 3,000 students who use Microsoft Teams.

Which solution did I use previously and why did I switch?

We previously had our own solution, but we had a problem with the staff and other people in general, and eventually, it became too expensive for us. It was hard for us to find a system engineer or integrator. We decided to move to the cloud because it was impossible for us to manage such a relatively huge system considering that every year, we had about 600 to 700 students coming in, for whom we had to do the integration processes.

How was the initial setup?

The setup phase of Microsoft Teams was easy.

The setup phase was completed in a couple of minutes because we have a good infrastructure, so we had no problem integrating the product with other solutions.

I am not involved in the deployment since it is covered under the services we get from Microsoft.

The solution is deployed on the cloud.

I can't speak on the steps involved in the deployment process since my company gets an expert from outside to do the deployment and integration for us.

We have two people, including one developer and one system administrator, for the deployment and maintenance of the solution. We don't really have any problems with the deployment and maintenance because everything is on the cloud.


What about the implementation team?

Our organization used Microsoft's services in the cloud for deployment purposes since it is much cheaper and easier for us than to have our own infrastructure for deployment. In short, we didn't do the deployment in-house.


What was our ROI?

For my organization, we are okay with the ROI that the product provides.

What's my experience with pricing, setup cost, and licensing?

The government takes care of the licenses with Microsoft and all the other legal stuff since we are a state university. The prices are much lower when the government negotiates with Microsoft rather than when we do it ourselves.

What other advice do I have?

I would definitely recommend the solution to those planning to use it.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
DTM SAP at VARUN BEVERAGES LIMITED
Real User
Has a team sharing feature for remote access and document collaboration during calls and meetings
Pros and Cons
  • "Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings."
  • "In future releases, short voice messages would be useful."

What is our primary use case?

I use it for meeting prospects, current calls, and also for some apps like workflow and notes. It has been quite useful, and I find the tools and functionalities great.

What is most valuable?

Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings. These features are excellent, and I haven't found them in other tools.

What needs improvement?

In future releases, short voice messages would be useful. Sometimes, when people are in other meetings, it would be great to leave a voice message if they're not reachable.

For how long have I used the solution?

I have been using Microsoft Teams for the past four years. We use the latest version because it generally gets updated through backend policies.

What do I think about the stability of the solution?

It is a stable solution. I would rate the stability an eight out of ten. 

What do I think about the scalability of the solution?

There are around 500 to 600 users in my organization using this solution. 

What about the implementation team?

The setup is usually done by the IT people in the organization. As an end user, we just start using the features and the product.

What's my experience with pricing, setup cost, and licensing?

My advice is that Microsoft Teams is not just a tool for meetings. It offers additional features and add-on apps like WebBooks, Azure, task planner, and more. Updates are regularly provided, and you can even use Excel tools on the go.

Overall, I would rate this solution a nine out of ten. If a tool provides everything I need without any issues, then it deserves the highest score. That's why I'm giving it a nine.

Which other solutions did I evaluate?

I have used Google Meet, Skype (the older version), and WebEx for meetings and webinars. But Microsoft Teams is quite advanced and has a lot of features.

If I compare it with Google Meet, Google Meet doesn't offer remote sessions. That is the main disadvantage compared to Google Meet.

What other advice do I have?

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Engineer at a retailer with 10,001+ employees
Real User
Top 5
A reliable communication and collaboration platform with remote control tools
Pros and Cons
  • "Everything is valuable, such as the chats, the calls, and the file sharing."
  • "The remote control needs some improvement."

What is our primary use case?

The primary use case of Microsoft Teams is for internal and external communication. We also use it for chatting, team calls, screen sharing and remote control.

What is most valuable?

Everything is valuable, such as the chats, the calls, and the file sharing.

What needs improvement?

The remote control needs some improvement. I feel Zoom is much better than Teams, especially in remote controlling.

For how long have I used the solution?

I have been using Mircosoft Teams for more than five years as an end user.

What do I think about the stability of the solution?

As for the stability, I never faced an issue with Microsoft Teams. I might have faced an issue with Teams just once in my career, but I haven't seen any issues apart from that, I never saw any issue.

What do I think about the scalability of the solution?

I have never had issues with Mircosoft Teams. However, the IT guys handle the scalability. A lot of users in our organization use Microsoft Teams. More than 6,000 users use the solution in our organization.

How was the initial setup?

The solution is deployed on-premises for larger enterprises, but I think it is on the cloud as well.

What's my experience with pricing, setup cost, and licensing?

It is a bit more than moderately expensive. That's why the low-scale enterprises, not the mid-range, choose Slack and all these open-source tools.

What other advice do I have?

I am happy using Microsoft Teams and I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Bader Alsalman - PeerSpot reviewer
Director, PMO at Elm Co.
Real User
Top 10
A stable and scalable solution for managing internal communication
Pros and Cons
  • "Managing meeting on Microsoft Teams is better than managing traditional face to face meetings."
  • "There can be more customization and also the task management tools needs better tools for integration."

What is our primary use case?

Microsoft Teams is used in our organisation for internal communication and also for managing the meetings and other communications as well. 

What is most valuable?

Managing meeting on Microsoft Teams is better than managing traditional face to face meetings.

What needs improvement?

There can be more customization and also the task management tools needs better tools for integration.

For how long have I used the solution?

I have been using Microsoft Teams since 2019. 

What do I think about the stability of the solution?

It is a stable solution. I rate it eight out of ten. 

What do I think about the scalability of the solution?

It is a scalable solution. I rate the scalability a nine out of ten. 

How are customer service and support?

The technical support team is fair. I rate them an eight out of ten.

How was the initial setup?

The initial setup is straightforward. I rate it nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is fairly priced. 

What other advice do I have?

I rate the overall solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Andreas Kazelas - PeerSpot reviewer
Dealer at Invaxa
Real User
Top 5
Great for internal communications, available on mobile and PC, and easy to set up
Pros and Cons
  • "It’s very easy to set up. It doesn't take that long."
  • "The desktop and mobile apps are quite different."

What is our primary use case?

Teams is mostly for internal purposes. We use it to communicate between our company with colleagues. Instead of sending emails all the time, we have Teams just to send documents or communicate for anything, even creating groups.

What is most valuable?

It’s very easy to set up. It doesn't take that long.

You can either use it on your phone or on your PC.

You can make phone and video calls.

It makes it easy to communicate with colleagues.

What needs improvement?

One time the product was basically freezing. I couldn't send a message to my colleague for some reason. I had to restart the PC or restart my phone for some reason. I don't know why it was buggy. Maybe it was overloaded or something.

The desktop and mobile apps are quite different. They should work to make both virtually the same.

What do I think about the stability of the solution?

I have had an issue in the past with it being buggy and freezing. I had to restart my devices to get it going again.

What do I think about the scalability of the solution?

Everybody in our organization uses the solution. It’s on every PC in the company. It’s, give or take, a bit less than 100 people.

How are customer service and support?

Usually, I contact my IT team to share any issues. I haven't used the support from Microsoft Teams. Usually, it doesn't have that many issues. It's just straightforward.

Which solution did I use previously and why did I switch?

I’ve also used Slack.

Teams can be used as an internal tool, whereas Slack might be considered more public. We are able to share internal documentation more effectively with Teams.

How was the initial setup?

The initial setup is effortless and straightforward. It’s not complex at all.

What's my experience with pricing, setup cost, and licensing?

I don't know how much it costs. That’s not an area I am involved in.

What other advice do I have?

I’m not sure which version of the solution we’re using.

It’s good to use it internally with colleagues. You do not have to share anything with external organizations. It gives you basically the advantage of not having any external partners or anything. It's just for internal purposes with nothing to communicate with other partners. It’s a great internal tool.

I’d rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Redie-Ramos - PeerSpot reviewer
Cloud Engineer at eCloudvalley
Real User
Allows us to communicate internally across multiple locations and with our outside customers
Pros and Cons
  • "I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members."
  • "There's a feature that can send a notification to Team's channel, but I think there's no way to have it escalated on something like that."

What is our primary use case?

We use this solution for communication internally and with our outside customers.

It is on cloud, and we are installing the desktop version on our workstations. There are also cases that we are using the cloud, the web edition, because you can login to your account from any workstation.

It is deployed across our whole organization, so we are multinational. Currently, I'm in the Philippines, but we also have our team members in Taiwan, Singapore, and Malaysia. Everyone is using Teams, and we're communicating using Teams.

How has it helped my organization?

I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members.

What is most valuable?

It is easy to send some calendar invites to have a research session with our customer.

What needs improvement?

There's a feature that can send a notification to the Team's channel, but I think there's no way to have it escalated.

For how long have I used the solution?

I have been using this solution since December 2020.

What do I think about the stability of the solution?

It's stable, but there have been times when I needed to login again, probably because of my internet connection.

What do I think about the scalability of the solution?

It's scalable.

Which solution did I use previously and why did I switch?

We have also used Viber, but it's not the best communication solution. We have also used ServiceNow for ticketing and Zoom.

How was the initial setup?

Setup was straightforward. You just need to sign in, and you can use it right away. Internally, we advised everyone to install Teams on their workstation after they received their service machines.

Everything took just a couple of minutes. You need to download a couple of megabytes and install it. Everything will be done in less than 30 minutes, including the sign in.

What about the implementation team?

It was done in-house. We did not have an indicated person for that. Everyone knows that they're using Teams and they install it by themselves. Most of the time, there is no help needed to install Teams.

What was our ROI?

From Teams alone, I think we are looking at it as the complete package, including the subscription of Microsoft Word and SharePoint. So overall, I think it is a good investment.

What's my experience with pricing, setup cost, and licensing?

It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint. The subscription is already covered with the $10 per month subscription.

What other advice do I have?

I would rate this solution 9 out of 10. 

The implementation is straightforward. You just need to validate Teams, and the product certificate is good for the company using it versus the other service operating from other providers. The solution is good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
PeerSpot user