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Savit Balan - PeerSpot reviewer
ERP Manager (Systems) at Emirates
Real User
A useful solution for collaboration, chats, and team meetings, but its user interface needs to be improved
Pros and Cons
  • "Microsoft Teams is much easier to collaborate, and its meetings are quite easy to explain things."
  • "The user interface is slightly weak in Microsoft Teams and could be improved."

What is our primary use case?

We use Microsoft Teams for collaboration, chats, team meetings, and uploading documents.

What is most valuable?

Microsoft Teams is much easier to collaborate, and its meetings are quite easy to explain things.

What needs improvement?

Compared to other tools available, some features are missing in Microsoft Teams. For example, Zoom is more user-friendly than Microsoft Teams. The user interface is slightly weak in Microsoft Teams and could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for almost three years.

Buyer's Guide
Microsoft Teams
October 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
871,358 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft Teams is a quite stable solution. There are occasional crashes with the solution, but it's very rare now after its latest upgrade.

What do I think about the scalability of the solution?

Ours is a big organization with more than 20,000 users using Microsoft Teams. Our company's plan to increase the solution's usage depends on the number of new employees joining the organization.

Which solution did I use previously and why did I switch?

Previously we used Skype. We switched to Microsoft Teams because Skype was getting outdated, and Microsoft suggested we start using Teams because it's their latest product.

How was the initial setup?

The solution's initial setup is a little complex and not so straightforward.

What about the implementation team?

The solution's deployment took a couple of months. However, that was the initial version of Microsoft Teams, which had no features. Over the last two to three years, it has improved a lot, and it's much easier to use now compared to how it was about a couple of years back.

Our company has a separate team to deploy Microsoft products that takes care of the deployment and maintenance of Microsoft Teams.

What was our ROI?

We have seen a return on investment with Microsoft Teams. During COVID, we worked from home, and Microsoft Teams was the only option to meet people and work remotely.

What other advice do I have?

We are using the latest version of Microsoft Teams. Microsoft Teams is a cloud-based solution. I would recommend this solution to other users because the product has improved over the last couple of years, and I hope more features will come soon.

Overall, I rate Microsoft Teams a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kamal Kumar Verma - PeerSpot reviewer
Lead Consultant at Genpact - Headstrong
MSP
The integration of apps makes the solution very slow, but it is much more stable than other solutions
Pros and Cons
  • "Microsoft Teams is much more stable than other solutions like Skype for Business."
  • "Adding and integrating more apps like SharePoint on Microsoft Teams is making the solution very slow."

What is our primary use case?

We use Microsoft Teams for team meetings, collaborations, and data management. We have a SharePoint that we manage through Microsoft Teams. Microsoft Teams is used to collaborate, talk with your colleagues and make them understand or share quick files like you do on Whatsapp.

What is most valuable?

I used Skype for Business earlier, but it was unstable because we could not share files, and it used to hang a lot. Microsoft Teams is much more stable than other solutions like Skype for Business. However, due to its application size, Microsoft Teams becomes very heavy and consumes most of the RAM and operating system. I don't use the Microsoft Teams application because it consumes a lot of power due to its big heavy size.

What needs improvement?

Microsoft Teams' application should be very lightweight. If you host a meeting on Microsoft Teams and check your system resources, you will find that the solution consumes approximately 600 to 700 MB of RAM. On the other hand, Zoom hardly uses 50 to 60 MB of RAM. The agent utilization of the resources with Microsoft Teams on the system is very high compared to other platforms giving the same feature.

Adding and integrating more apps like SharePoint on Microsoft Teams is making the solution very slow. Initially, Microsoft Teams was much faster when I worked on it as a user. However, with time, it became so slow that I couldn't use it much and decided to use it on the web. The web version of Microsoft Teams is much faster than the application, and that's the thing. There are multiple forums like SharePoint where you can integrate and store many applications, but storing on Microsoft Teams is making it very, very, very slow.

For how long have I used the solution?

I have been using Microsoft Teams for four to five years.

What do I think about the stability of the solution?

Microsoft Teams is not at all a stable product for me. The solution works if you're not doing anything other than chatting. However, opening several tabs in Microsoft Teams and trying to search for things is really slow. I rate Microsoft Teams four or four and a half out of ten for stability.

What do I think about the scalability of the solution?

In my current organization, approximately 4,000 people are using Microsoft Teams. In my previous organization, 1,80,000 people were using the solution.

How was the initial setup?

The initial setup of Microsoft Teams is very, very easy. The solution is available offline and online. You can install it through the Microsoft Store or download the EXE file. You need to sign in and do the installation.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams comes free if you're using it in an organization. If you are using the solution only for chatting or creating something on SharePoint, it's free. However, there are some services that you can integrate with Microsoft Teams at a cost.

What other advice do I have?

I use the on-cloud version of Microsoft Teams. Compared to Microsoft Teams, no other product has a similar scale that can help. People have tried using Yammer or other internal tools to enhance productivity, but there's no one in the competition currently. Even if I say that I would not suggest or recommend Microsoft Teams to other users, I don't have any alternative for them.

Overall, I rate Microsoft Teams a five out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
October 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
871,358 professionals have used our research since 2012.
PaulButticaz - PeerSpot reviewer
Account Manager at Eclipse Networks, Inc.
MSP
Provides secure and robust collaborative features
Pros and Cons
  • "The solution's most valuable features are robust security and communication within teams or channels."
  • "There needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features."

What is our primary use case?

We use the solution to drive productivity, communication, and collaboration.

What is most valuable?

The solution's most valuable features are robust security and communication within teams or channels. One of the other key features is its ability to allow a seamless transition from chat to a video call. Additionally, we can record the conversation and obtain a transcript as well.

Its sharing screens and collaborative note-taking during meetings feature works best. It proved valuable for a hybrid work environment, where individuals had to work from different locations due to factors like COVID-19. It helped bring people together, ensuring productivity and engagement.

What needs improvement?

The solution constantly keeps updating. It might overwhelm end users while adapting to them. Thus, there needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features.

How are customer service and support?

I rate the solution's technical support for enterprise business a nine out of ten. Whereas, for small or medium business levels, a six out of ten as it is challenging to get the queries resolved for them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Slack before. In comparison, the solution receives updates more frequently.

How was the initial setup?

The solution's initial setup is simple for an enterprise. It can be easily understood, especially when integrating with Active Directory.

The number of executives required for deployment depends on the use cases and size of the organization. It took over a year for us to fully roll out Microsoft Teams to an organization with 36,000 people.

What other advice do I have?

Planning and establishing controls to ensure proper data security in Microsoft Teams is important. I advise others to understand the necessary measures to protect their data. Also, starting gradually and only enabling some features would be better. They should focus on particular use cases, such as communication via channels, audio/video conferencing, etc.

The solution is a centerpiece of Microsoft 365. I rate it a ten out of ten based on its capabilities.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Systems Admin at Westlake
Real User
Provides a collaborative space to store and work on the same set of documents
Pros and Cons
  • "It provides a collaborative space for efficient work processes."
  • "The solution's security feature needs enhancement for external collaborations with business partners and vendors."

What is our primary use case?

We use the solution to build multiple departmental teams where we can store files and collaborate for work. In addition, we use it to schedule meetings. It helps us segregate the data into one place for our team members to access.

How has it helped my organization?

The solution provides a collaborative space to store and work on the same set of documents. It helps us by making production faster.

What is most valuable?

The solution's most valuable feature is the quick availability of technical resources.

What needs improvement?

The solution's security feature needs enhancement for external collaborations with business partners and vendors.

For how long have I used the solution?

We have been using the solution for eight years.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten. We occasionally encounter errors, but its support team resolves them quickly.

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten.

How are customer service and support?

The solution's technical support team responds immediately. 

How would you rate customer service and support?

Positive

How was the initial setup?

We have a hybrid Azure infrastructure. It made the initial setup easier for us.

What was our ROI?

The solution has generated a return on investment for us from the first year we started using it.

What's my experience with pricing, setup cost, and licensing?

The solution has a reasonable price in the market.

What other advice do I have?

The solution is a great tool. I advise others to use it if they have a hybrid or cloud-based infrastructure. In this case, it provides faster integration and management of workload.

I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jon Ridgway - PeerSpot reviewer
Software architecture at a financial services firm with 10,001+ employees
Real User
A stable solution used for meetings, organizing video calls, and video conferences
Pros and Cons
  • "The recording function, the transcript function, the chat function, the live caption function, and the setting up of groups to share documents are useful features of Microsoft Teams."
  • "It would be good if the solution had some sort of AI built into it while taking the transcript so that at least the sentences made sense."

What is our primary use case?

We use Microsoft Teams for meetings, organizing video calls, and video conferences. We also use it for the team chat function, the chat. All the product lines have their own group set up here. So they can share information through chatting and conference calls.

What is most valuable?

I put the live captions up when I am on a call and want to mute it. I like that feature. The recording of scripts and the playback of videos are good features. If I have to write the minutes for a call, I'll just take the script output and copy and paste it.

The recording function, the transcript function, the chat function, the live caption function, and the setting up of groups to share documents are useful features of Microsoft Teams.

What needs improvement?

Sometimes the transcript is a bit literal, it doesn't interpret the voice, and the text that comes out is a bit nonsensical. It would be good if the solution had some sort of AI built into it while taking the transcript so that at least the sentences made sense. It puts rubbish words in them, but just a bit of AI could solve that.

For how long have I used the solution?

I have been working with Microsoft Teams for four years.

What do I think about the stability of the solution?

I rate Microsoft Teams an eight out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams an eight out of ten for scalability. About 20,000 users use Microsoft Teams in our organization.

Sometimes when we're using it from home, videos can break up a little bit. However, I'm not sure if it's an issue with the solution or if it's people's network connections. Our organization practically had all its staff using the solution throughout the pandemic, and it scaled well then.

Which solution did I use previously and why did I switch?

I've used Zoom, and we had Skype for Business in some of my other companies, and I'd say that Microsoft Teams is a more complete and rounded product. The other solutions work more or less the same for video conferencing. However, as a product, Microsoft Teams is more complete and has more features than Zoom or Skype.

How was the initial setup?

The initial setup of Microsoft Teams is very straightforward.

What other advice do I have?

Overall, I rate Microsoft Teams an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cory Bergstrom - PeerSpot reviewer
Security and Infrastructure Engineer at a consultancy with 201-500 employees
Real User
An easy-to-use solution that provides various features to improve communication and collaboration within the organization
Pros and Cons
  • "The product has improved communication in our organization."
  • "The integration with SharePoint can be cumbersome at times."

What is our primary use case?

We use the product for chats and VoIP. We also have an Auto attendant feature. We have different departments, teams, and channels, so a lot of files are shared. We just started integrating different applications like Okta. We are using Okta as a plugin and are starting to do automated workflows within it. If we send a message and ask for access to Adobe Acrobat, it'll run a workflow and notify the person in Teams and email.

How has it helped my organization?

The product has improved communication in our organization. When I joined the organization, we were using Skype for Business, and there weren't a lot of group chats. Group chats are huge in Teams. I don't remember ever doing that on Skype for Business or any other platform. The product has really improved collaboration with other departments, like our developers and the operations team.

What is most valuable?

The meeting features are great. It is really easy. The group chats and chat history are valuable features.

What needs improvement?

The video quality has to be improved. The integration with SharePoint can be cumbersome at times.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the scalability of the solution?

The scalability depends on use cases. If we are just using chats, it is very scalable. If we use it like SharePoint or any file-sharing solution to take over old technologies, we get limited, and storage becomes pricey. We have had calls with more than 100 people. It does pretty well. 

If there is an issue, if someone is dropping calls or unable to hear anything, we can see their recent calls and track their network connectivity through the admin center. It usually ends up being the user’s internet issues, not a Microsoft issue. Around 550 users are using Microsoft Teams in our organization.

How are customer service and support?

We have connected with the support team. The team has been helpful. The product has a roadmap of new features and stuff that will be implemented, which we can upvote. I've seen a feature request being turned into an actual feature. They’re very responsive.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were using Skype for Business. Then, we migrated to Microsoft Teams because Skype for Business was retired. It was no longer a viable option.

How was the initial setup?

The initial setup is pretty easy. From the Microsoft 365 admin center, we can ensure it’s on for the organization, ensure it's deployed to users, and check guest access and network connectivity for things to run smoothly. We can see it all in a little dashboard. Now they have a new team, so things are a little different.

What about the implementation team?

The deployment took probably three months. We did it by ourselves. A coworker and I deployed the product in our organization.

What was our ROI?

I have seen an ROI on the product. Collaboration is through the roof. We use it every single day. Everybody in the company uses it.

What's my experience with pricing, setup cost, and licensing?

The pricing works in bundles. It costs around $12 for SharePoint and Teams per user. The license for E5 would be more than $300 because it includes a lot of things. The pricing is high. I rate the pricing an eight out of ten. Once you cross the given threshold, you must pay for storage. It gets a little pricier.

What other advice do I have?

There are multiple places to do the same thing within the Microsoft realm. People working with teams must stick with it. It gets easier, and the features start getting better. It also has third-party plugins, workflows, and notes. There are a lot of interesting things in the product. When I was working for a hedge fund, we used to have a little application on which the traders would chat with each other. Microsoft does everything to about 70%. Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Napat Thanyamanorot - PeerSpot reviewer
Strategic Account Manager at Yip Intsoi
Real User
Worldwide platform that can be used by all companies
Pros and Cons
  • "I think it is stable when I use it for meetings with my customers...The initial setup of Microsoft Teams is easy."
  • "I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations."

What is our primary use case?

I use the tool to have virtual meetings with my customers.

What is most valuable?

I think it's a worldwide platform that can be used by all companies. It's also very easy to use and integrate with Microsoft Exchange.

What needs improvement?

The tool is perfect for the present. I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations. For some small customers, with the features of Microsoft Teams, I am not sure about how to update it. I want feedback about some features from the customers of Microsoft Teams. Improvement-wise, there needs to be a better way to search for a customer such that it gives an indication while being integrated into some other platform, like LinkedIn.

For how long have I used the solution?

I have been using Microsoft Teams for about nine years. I am a customer of the solution.

What do I think about the stability of the solution?

I think it is stable when I use it for meetings with my customers.

What do I think about the scalability of the solution?

Around 1,000 people use the solution.

How was the initial setup?

Microsoft Teams is deployed on the cloud. The initial setup of Microsoft Teams is easy.

What other advice do I have?

I would definitely recommend the solution to those planning to use it.

It is a stable platform that can integrate with Microsoft Exchange because I use Microsoft Exchange in my electronic mail. When I am in a meeting with my customer, I can get the meeting link and send it to the host calendar. It's easy to use. There is also the tool's platform available on mobile, making it easy to use when traveling.

Overall, I rate the solution a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1762599 - PeerSpot reviewer
Sr. Manager - Human Resources at a manufacturing company with 10,001+ employees
Real User
A scalable and stable tool for online meetings that need to improve its sharing capabilities
Pros and Cons
  • "Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use."
  • "I think the ability to use a whiteboard in the solution is not very simple."

What is our primary use case?

We use Microsoft Teams for all kinds of online meetings, cards, chats, and everything.

What is most valuable?

Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use. It is also hugely connected and stable.

What needs improvement?

I think the ability to use a whiteboard in the solution is not very simple. You need to have it separately. Also, sharing is something in the solution that becomes quite complicated sometimes.

For how long have I used the solution?

I have been using Microsoft Teams. It's a great solution. From the time COVID started, my company has been using Microsoft Teams. We started using it somewhere around 2018 or 2019. I am just a user of the solution.

What do I think about the stability of the solution?

I haven't seen any stability issues in the solution.

What do I think about the scalability of the solution?

Microsoft Teams is very easy to scale. In my company, we have around 40,000 to 50,000 users of the solution.

How are customer service and support?

I don't know about Microsoft's support because we don't see all that since we have our own in-house teams.

What about the implementation team?

I had Microsoft Teams installed by the IT department.

What other advice do I have?

I wouldn't have any advice to offer because I don't know other solutions very well. I am like a fish in a pond that has never seen anything beyond the pond. Since I am satisfied with the solution, I would recommend it to others.

I rate the overall solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.