In my organization, we use Microsoft Teams and SharePoint for collaboration purposes. Microsoft Teams is the best collaboration platform since everything is integrated with the product. Most of the users of Microsoft in our organization are familiar with its technologies, including Word, Excel, and PowerPoint, making it easy for the end users to use SharePoint and Teams.
Professor at FESB - Faculty of Electrical Engineering, Mechanical Engineering and Naval Architecture
With good integration and collaboration capabilities, the tool also provides scalability
Pros and Cons
- "We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten."
- "It takes me time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates."
What is our primary use case?
What is most valuable?
SharePoint is not really good for us. Microsoft Teams is integrated with email, and we are also using a team for collaboration because we work in a university where we have to collaborate with the students, making it an okay solution for us.
What needs improvement?
The room for improvement needed in Microsoft Teams depends on what you are looking for and your uses of the product.
Honestly, I would like not to see any improvements because all these improvements normally I don't use. It takes me only time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates.
For how long have I used the solution?
I have experience with Microsoft Teams. I work at the university, and we are just a consultant for some companies.
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What do I think about the stability of the solution?
The product's stability is decent. Stability-wise, I rate the solution a nine out of ten. I don't have any complaints about its stability.
What do I think about the scalability of the solution?
We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten.
In our workplace, we have 250 employees and 3,000 students who use Microsoft Teams.
Which solution did I use previously and why did I switch?
We previously had our own solution, but we had a problem with the staff and other people in general, and eventually, it became too expensive for us. It was hard for us to find a system engineer or integrator. We decided to move to the cloud because it was impossible for us to manage such a relatively huge system considering that every year, we had about 600 to 700 students coming in, for whom we had to do the integration processes.
How was the initial setup?
The setup phase of Microsoft Teams was easy.
The setup phase was completed in a couple of minutes because we have a good infrastructure, so we had no problem integrating the product with other solutions.
I am not involved in the deployment since it is covered under the services we get from Microsoft.
The solution is deployed on the cloud.
I can't speak on the steps involved in the deployment process since my company gets an expert from outside to do the deployment and integration for us.
We have two people, including one developer and one system administrator, for the deployment and maintenance of the solution. We don't really have any problems with the deployment and maintenance because everything is on the cloud.
What about the implementation team?
Our organization used Microsoft's services in the cloud for deployment purposes since it is much cheaper and easier for us than to have our own infrastructure for deployment. In short, we didn't do the deployment in-house.
What was our ROI?
For my organization, we are okay with the ROI that the product provides.
What's my experience with pricing, setup cost, and licensing?
The government takes care of the licenses with Microsoft and all the other legal stuff since we are a state university. The prices are much lower when the government negotiates with Microsoft rather than when we do it ourselves.
What other advice do I have?
I would definitely recommend the solution to those planning to use it.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Group Head of ERP at Packages Limited
Seamless 365 integration with useful chat features and helpful support
Pros and Cons
- "The mobile app really enabled us to connect meetings on the go from anywhere."
- "The interface must be improved to reflect the true face of Office 365."
What is our primary use case?
The primary aim was to enable remote work, organize meetings and utilize it as an instant messaging tool across the organization. We have around 2000 users on Microsoft Teams.
Teams reduced our high traveling costs too as we are conducting training sessions remotely instead of visiting branches. We have a large network of branches across the country and abroad. Teams has strong integration with Office 365 tools which helps with collaborating on documents shared during meetings and conversations with team members in the groups.
How has it helped my organization?
Microsoft Teams reduced the significant cost of traveling. We have a large-scale network of branches in the country and abroad too. It became pretty easy to share documents across different teams, groups, and individually.
Instant chat made people more engaged and reachable at all times. Instead of sending email to colleagues, we can discuss and share documents immediately.
The mobile app really enabled us to connect meetings on the go from anywhere.
We regularly organize seminars for distributors, and this channel helped us organize a large audience online.
What is most valuable?
It offers seamless Microsoft 365 integration. With Teams integration, you can quickly create teams within a group, bring deleted groups back, edit the group email alias, and use sensitivity labels.
Chat is one of the key features of Microsoft Teams. Whether it’s just with one person or with a group chat allows you to instantly message team members for quick discussions and feedback.
You’ll have less clutter in your inbox as prompt, quick questions get resolved over Teams chat rather than a potentially long wait for an email reply.
What needs improvement?
The interface must be improved to reflect the true face of Office 365. External user visibility must be available in the next releases of Microsoft Teams.
User activity logs must be available along with more task management capabilities.
Microsoft Teams is able to translate slides into multiple languages. It also is able to transcribe audio from multiple languages. It would be beneficial if it could also take the transcription in one language and translate it into another. It may not be great since the source is audio. However, it would be helpful in a situation when professional translation services are not available.
For how long have I used the solution?
I have been using Microsoft Teams for seven years.
How are customer service and support?
Technical support is awesome.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
The solution is simple and straightforward.
What about the implementation team?
The vendor team is extremely professional.
What's my experience with pricing, setup cost, and licensing?
This product is quite economical.
Which other solutions did I evaluate?
We did also evaluate Zoom.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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It support specialist at AESG
Has Microsoft Planner feature and can share files
Pros and Cons
- "The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."
- "The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."
What is our primary use case?
We use the solution to collaborate and share files.
What is most valuable?
The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on.
What needs improvement?
The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web.
The difference is that when using the web version, most of the features and options for external groups are easier to find than the desktop application.
For how long have I used the solution?
I have been using the solution for a long time.
Which solution did I use previously and why did I switch?
Microsoft Teams is more flexible compared to other alternatives.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
My colleagues use Microsoft Copilot. I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head Of Sector - Silicon and Semiconductor at a manufacturing company with 201-500 employees
Should include features like scripting, meeting summarization, and automated notes, though it has good stability
Pros and Cons
- "The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."
- "The solution should include features like scripting, meeting summarization, and automated notes."
What is our primary use case?
We use Microsoft Teams for meetings.
What is most valuable?
The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users.
What needs improvement?
The solution should include features like scripting, meeting summarization, and automated notes.
The solution should include a very simple way of capturing transcription without necessarily taking a full recording or any AI product that allows you to note what is going on in the meeting automatically. This would help you have personal notes about the meeting summary that would help you prepare minutes and actions to share with the participants.
What do I think about the stability of the solution?
I rate the solution a five out of ten for stability.
What do I think about the scalability of the solution?
We use the solution daily in our organization, and we have plans to increase the usage.
I rate the solution a seven out of ten for scalability.
Which solution did I use previously and why did I switch?
I previously used different solutions like Zoom and Google Meet.
How was the initial setup?
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a two out of ten.
What other advice do I have?
Microsoft Teams is deployed on the cloud in our organization. We use Microsoft Teams as a stand-alone solution in our organization. Microsoft is not very good at keeping your identity separate. Microsoft does all sorts of things to tie you in rather than just allow you to use non-Microsoft tools, which makes it difficult. I would not recommend the solution to other users.
Overall, I rate Microsoft Teams a four out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Consultant at Apptio
A stable solution that enables users to share information and collaborate with their team members
Pros and Cons
- "The product enables us to create teams for specific projects."
- "The way we test the audio devices must be improved."
What is our primary use case?
We use the solution for customer meetings.
What is most valuable?
It is very easy to set up. The product enables us to create teams for specific projects. We can share information and documents and start collaborating within teams. Setting up meetings is a comfortable experience.
What needs improvement?
The product doesn’t indicate what kind of audio device is connected during the meetings. I do not know whether the participant in the meeting is on a headset or the speaker. The way we test the audio devices must be improved. The test call we make is too complex and takes long. The tool must just provide an option to play a sound and test whether the output is coming from the speakers or headsets.
For how long have I used the solution?
I have been using the solution for less than four years.
What do I think about the stability of the solution?
The tool is quite stable. I have never had any issues with stability.
What do I think about the scalability of the solution?
The tool is scalable.
Which solution did I use previously and why did I switch?
We use other tools, too. We use what customers prefer. Microsoft Teams provides easy integration with Microsoft Office. It makes collaboration within teams easy. It enables sharing of information, documents, and presentations. The quality of the online meetings with customers and partners is good. The audio setup is the only con in the product.
What other advice do I have?
We started using the solution during COVID-19. In-person meetings enable more interactions and feedback. Online meetings are beneficial when we have to present something to people in different countries, and we cannot afford the time and cost to organize on-site meetings. People who want to use the tool must have it integrated with Outlook. Overall, I rate the product a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager- Process Excellence at Datamatics Business Solutions
Offers high performance and is useful for communication and meeting purposes
Pros and Cons
- "Its feature that allows for meetings is very good. Also, the solution's performance has been good, and there have been no issues. I rate the performance of the solution a ten out of ten."
- "The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools."
What is our primary use case?
We use Microsoft Teams in our company for so many things, including Outlook and Excel.
What is most valuable?
All the features of the tool are good. Its feature that allows for meetings is very good. The solution's performance has also been good, and there have been no issues. I rate the performance of the solution a ten out of ten.
What needs improvement?
The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools. In short, I would like to see AI integrations.
For how long have I used the solution?
I have been using Microsoft Teams for almost ten or twenty years. I am using the solution's latest version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
Around 2,000 employees in my company are using it.
The solution is used regularly.
How was the initial setup?
The IT team does the setup, so I don't know the complexity of that.
The time taken to deploy the solution is not more than five to ten minutes.
The solution is deployed on the cloud.
For deployment and maintenance, we need five people, of which two to three are managers and three or four are associates.
What was our ROI?
I haven't experienced any ROI using the solution.
What's my experience with pricing, setup cost, and licensing?
There is a need to pay for the licensing, but I am not sure about the amount, though I know that the payments are made on a yearly basis.
It is not an expensive solution.
There are no extra costs in addition to the standard licensing.
What other advice do I have?
It is the best solution for communication. You can see everything, including whatever you are communicating with employees. Whenever you want to have a meeting, it's very quick.
Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Research Associate at Isec
An easy-to-use solution that can be used for virtual meetings and video communication
Pros and Cons
- "Microsoft Teams is an easy-to-use solution."
- "I would like to get more frequent updates, and the solution’s stability could be improved."
What is our primary use case?
We use Microsoft Teams for virtual meetings and video communication.
What is most valuable?
Microsoft Teams is an easy-to-use solution. We can use the solution for chats and viewing chat history.
What needs improvement?
I would like to get more frequent updates, and the solution’s stability could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
I rate Microsoft Teams an eight out of ten for stability because sometimes we experience call drops. Since the bandwidth required for Microsoft Teams is huge, there can be issues of lag between video and audio.
What do I think about the scalability of the solution?
The solution's scalability is good because there is no limitation on the number of people who can join the call simultaneously. I rate Microsoft Teams ten out of ten for scalability. Around 1,000 users are using Microsoft Teams in our organization.
How was the initial setup?
It is easy to set up Microsoft Teams. The solution took around 15 to 20 minutes to deploy.
What about the implementation team?
The solution's deployment can be done in-house. My organization had subscribed to Microsoft Teams, and I logged in with my organization's credentials.
What other advice do I have?
I use the latest version of Microsoft Teams. The solution is deployment on-cloud in our organization. I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Project Manager at a tech vendor with 10,001+ employees
A collaboration tool that can be used to chat with people, manage projects and share documents
Pros and Cons
- "You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks."
- "There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams."
What is our primary use case?
In the organization where I work, Microsoft Teams is used as a collaboration tool, and it's our company-wide policy to use Microsoft Teams as the integrated tool for all communications and collaborating documents.
What is most valuable?
I like that Microsoft Teams has all the team management features in one place. You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks. The solution also has multiple small tools available. All in all, it's one place where you can have everything in a single window.
What needs improvement?
There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for almost three years.
What do I think about the stability of the solution?
I’ve never faced any issues with the solution’s stability.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. Our company is big, and I've never felt any glitches or hanging issues with the solution. Around 2,00,000 users are using the solution in our organization.
Which solution did I use previously and why did I switch?
I've previously used Atlassian Jira. If you are looking for a hard-core project wherein you can get a complete timesheet and better project manageability, Jira is a better tool. However, Microsoft Teams is the better option if you are looking for chatting, collaborating, and sharing features. Jira does not have chatting capability in it.
How was the initial setup?
The solution's initial setup wasn't much complex, but it was pretty straightforward.
What about the implementation team?
Generally, it is the backend team that does the deployment. As end users, we are there to create our folders and channels. We can manage our individual projects by ourselves. However, from the server level, a dedicated company team works on the solution's deployment.
What other advice do I have?
Microsoft Teams is a very popular platform by Microsoft that is very commonly used in all organizations.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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