We use Microsoft Teams for meetings.
Head Of Sector - Silicon and Semiconductor at a manufacturing company with 201-500 employees
Should include features like scripting, meeting summarization, and automated notes, though it has good stability
Pros and Cons
- "The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."
- "The solution should include features like scripting, meeting summarization, and automated notes."
What is our primary use case?
What is most valuable?
The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users.
What needs improvement?
The solution should include features like scripting, meeting summarization, and automated notes.
The solution should include a very simple way of capturing transcription without necessarily taking a full recording or any AI product that allows you to note what is going on in the meeting automatically. This would help you have personal notes about the meeting summary that would help you prepare minutes and actions to share with the participants.
What do I think about the stability of the solution?
I rate the solution a five out of ten for stability.
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What do I think about the scalability of the solution?
We use the solution daily in our organization, and we have plans to increase the usage.
I rate the solution a seven out of ten for scalability.
Which solution did I use previously and why did I switch?
I previously used different solutions like Zoom and Google Meet.
How was the initial setup?
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a two out of ten.
What other advice do I have?
Microsoft Teams is deployed on the cloud in our organization. We use Microsoft Teams as a stand-alone solution in our organization. Microsoft is not very good at keeping your identity separate. Microsoft does all sorts of things to tie you in rather than just allow you to use non-Microsoft tools, which makes it difficult. I would not recommend the solution to other users.
Overall, I rate Microsoft Teams a four out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager- Process Excellence at a outsourcing company with 1,001-5,000 employees
Offers high performance and is useful for communication and meeting purposes
Pros and Cons
- "Its feature that allows for meetings is very good. Also, the solution's performance has been good, and there have been no issues. I rate the performance of the solution a ten out of ten."
- "The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools."
What is our primary use case?
We use Microsoft Teams in our company for so many things, including Outlook and Excel.
What is most valuable?
All the features of the tool are good. Its feature that allows for meetings is very good. The solution's performance has also been good, and there have been no issues. I rate the performance of the solution a ten out of ten.
What needs improvement?
The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools. In short, I would like to see AI integrations.
For how long have I used the solution?
I have been using Microsoft Teams for almost ten or twenty years. I am using the solution's latest version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
Around 2,000 employees in my company are using it.
The solution is used regularly.
How was the initial setup?
The IT team does the setup, so I don't know the complexity of that.
The time taken to deploy the solution is not more than five to ten minutes.
The solution is deployed on the cloud.
For deployment and maintenance, we need five people, of which two to three are managers and three or four are associates.
What was our ROI?
I haven't experienced any ROI using the solution.
What's my experience with pricing, setup cost, and licensing?
There is a need to pay for the licensing, but I am not sure about the amount, though I know that the payments are made on a yearly basis.
It is not an expensive solution.
There are no extra costs in addition to the standard licensing.
What other advice do I have?
It is the best solution for communication. You can see everything, including whatever you are communicating with employees. Whenever you want to have a meeting, it's very quick.
Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Microsoft Teams
December 2025
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Technical Support at a government with 11-50 employees
Easy-to-setup solution helping us save time
Pros and Cons
- "The solution's technical support team is helpful."
- "They should add an integration API for the solution."
What is our primary use case?
We use the solution for online meetings.
How has it helped my organization?
The solution is already integrated with Office 365. We do not have to buy a different license or new version for it. We get version updates automatically.
What is most valuable?
The solution's most valuable feature is its integration with Office 365. It has the best features for automation, Excel, and PowerPoint.
What needs improvement?
In the case of integrating the solution with other applications, we need technical support for configuration. To make the process easier, they should add an integration API. It will help us save additional costs.
For how long have I used the solution?
We have been using the solution as a customer since 2020.
What do I think about the stability of the solution?
I rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is highly scalable. I rate it a nine out of ten. We have 1000 users in our organization, and we use it to its maximum potential.
How are customer service and support?
The solution's technical support is great. Their team is helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup is easy. I rate its process a nine out of ten. It requires two technical support executives for maintenance.
What about the implementation team?
What was our ROI?
The solution helps us save a lot of time. Although, it requires high investment in terms of money.
What's my experience with pricing, setup cost, and licensing?
The solution's cost is high. I rate its pricing a nine out of ten. It requires a fixed price to be paid annually or monthly.
What other advice do I have?
The solution is easier to find anywhere compared to open-source platforms. I rate it a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Advisor at a recruiting/HR firm with 11-50 employees
Easy-to-use solution for chat and video conferencing, but lacks stability and scalability
Pros and Cons
- "We like it because it makes it easy to communicate, chat, make video calls, and schedule meetings with people."
- "There could be performance spikes and better reliability. We saw a lot of stability issues."
What is our primary use case?
We use it for many things, including chat, video conferencing, meeting rooms, and file storage. We've got lots of apps loaded in it. We're quite heavy users of it.
What is most valuable?
We like it because it makes it easy to communicate, chat, make video calls, and schedule meetings with people. It is a hell of a lot easier than the business used to be.
What needs improvement?
There could be performance spikes and better reliability. We saw a lot of stability issues.
Microsoft Teams rooms and their updates are highly unreliable. They don't release enough notes about it. They're very buggy, which we find highly frustrating.
For how long have I used the solution?
I have been using Microsoft Team for a long period.
What do I think about the stability of the solution?
There are a lot of bugs. The app they release is often buggy and frequently experiences downtime.
We have many users on Mac, and Teams for Mac App often crashes. There are still some bugs until you raise a ticket, they fix them, and then they release an update, and it will break again. It's not reliable.
I rate the solution’s stability probably six or seven out of ten.
What do I think about the scalability of the solution?
If you want to include other people, it's so complex. Sometimes, if you want to add guests, they appear as external. You can add individuals as external or guests; they are quite different.
Additionally, the licensing process for adding people can be really complicated; it can take hours to show up. Sometimes, we create a user, and it may take 24 hours before they gain access to what they need. So, it's definitely not easy to scale.
I rate the solution’s scalability a six out of ten.
We have at least 300 people, including all of our external or guest, using the solution.
How are customer service and support?
The customer service is terrible. We've joined a group of 17 other companies with a joint ticket raised with Microsoft for issues with logging people out because of some issues. A big accounting firm was also part of the group, and big law firms were with us. Microsoft has done nothing. It's been three months, and they've not done anything.
How was the initial setup?
My initial response would be to describe the setup as highly complex.
I rate the initial setup a five out of ten, it wasn't simple, it wasn't complex. It fell somewhere in the middle, especially when compared to Zoom. We have extensively used Zoom before, and Zoom is genuinely easy to use, while Microsoft Teams is comparatively more challenging.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams’s pricing is low.
I rate the pricing four out of ten, where one is low and ten is high.
Which other solutions did I evaluate?
I’ve used Zoom before.
What other advice do I have?
I better recommend Zoom to other users.
Overall, I rate the solution a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
DTM SAP at a manufacturing company with 1-10 employees
Has a team sharing feature for remote access and document collaboration during calls and meetings
Pros and Cons
- "Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings."
- "In future releases, short voice messages would be useful."
What is our primary use case?
I use it for meeting prospects, current calls, and also for some apps like workflow and notes. It has been quite useful, and I find the tools and functionalities great.
What is most valuable?
Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings. These features are excellent, and I haven't found them in other tools.
What needs improvement?
In future releases, short voice messages would be useful. Sometimes, when people are in other meetings, it would be great to leave a voice message if they're not reachable.
For how long have I used the solution?
I have been using Microsoft Teams for the past four years. We use the latest version because it generally gets updated through backend policies.
What do I think about the stability of the solution?
It is a stable solution. I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
There are around 500 to 600 users in my organization using this solution.
What about the implementation team?
The setup is usually done by the IT people in the organization. As an end user, we just start using the features and the product.
What's my experience with pricing, setup cost, and licensing?
My advice is that Microsoft Teams is not just a tool for meetings. It offers additional features and add-on apps like WebBooks, Azure, task planner, and more. Updates are regularly provided, and you can even use Excel tools on the go.
Overall, I would rate this solution a nine out of ten. If a tool provides everything I need without any issues, then it deserves the highest score. That's why I'm giving it a nine.
Which other solutions did I evaluate?
I have used Google Meet, Skype (the older version), and WebEx for meetings and webinars. But Microsoft Teams is quite advanced and has a lot of features.
If I compare it with Google Meet, Google Meet doesn't offer remote sessions. That is the main disadvantage compared to Google Meet.
What other advice do I have?
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO & Co-Founder at a retailer with 51-200 employees
Helps to chat with my team but needs to have more customizable options
Pros and Cons
- "I use the solution to chat with my team."
- "I would like to see more customization options in the product such as more integration with other tools."
What is our primary use case?
I use the solution to chat with my team.
What needs improvement?
I would like to see more customization options in the product such as more integration with other tools.
For how long have I used the solution?
I have been using the product for five years.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a seven out of ten. My company is a start-up and has 12 users for the product.
How are customer service and support?
I haven't contacted technical support yet.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate the solution's setup a seven out of ten and we have deployed it on the cloud.
What's my experience with pricing, setup cost, and licensing?
I would rate the solution's pricing a five out of ten.
What other advice do I have?
I would rate the product a seven out of ten. It is a good tool and I don't have any problem with Teams.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Research Associate at a financial services firm with 1,001-5,000 employees
An easy-to-use solution that can be used for virtual meetings and video communication
Pros and Cons
- "Microsoft Teams is an easy-to-use solution."
- "I would like to get more frequent updates, and the solution’s stability could be improved."
What is our primary use case?
We use Microsoft Teams for virtual meetings and video communication.
What is most valuable?
Microsoft Teams is an easy-to-use solution. We can use the solution for chats and viewing chat history.
What needs improvement?
I would like to get more frequent updates, and the solution’s stability could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
I rate Microsoft Teams an eight out of ten for stability because sometimes we experience call drops. Since the bandwidth required for Microsoft Teams is huge, there can be issues of lag between video and audio.
What do I think about the scalability of the solution?
The solution's scalability is good because there is no limitation on the number of people who can join the call simultaneously. I rate Microsoft Teams ten out of ten for scalability. Around 1,000 users are using Microsoft Teams in our organization.
How was the initial setup?
It is easy to set up Microsoft Teams. The solution took around 15 to 20 minutes to deploy.
What about the implementation team?
The solution's deployment can be done in-house. My organization had subscribed to Microsoft Teams, and I logged in with my organization's credentials.
What other advice do I have?
I use the latest version of Microsoft Teams. The solution is deployment on-cloud in our organization. I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Project Manager at a tech vendor with 10,001+ employees
A collaboration tool that can be used to chat with people, manage projects and share documents
Pros and Cons
- "You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks."
- "There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams."
What is our primary use case?
In the organization where I work, Microsoft Teams is used as a collaboration tool, and it's our company-wide policy to use Microsoft Teams as the integrated tool for all communications and collaborating documents.
What is most valuable?
I like that Microsoft Teams has all the team management features in one place. You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks. The solution also has multiple small tools available. All in all, it's one place where you can have everything in a single window.
What needs improvement?
There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for almost three years.
What do I think about the stability of the solution?
I’ve never faced any issues with the solution’s stability.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. Our company is big, and I've never felt any glitches or hanging issues with the solution. Around 2,00,000 users are using the solution in our organization.
Which solution did I use previously and why did I switch?
I've previously used Atlassian Jira. If you are looking for a hard-core project wherein you can get a complete timesheet and better project manageability, Jira is a better tool. However, Microsoft Teams is the better option if you are looking for chatting, collaborating, and sharing features. Jira does not have chatting capability in it.
How was the initial setup?
The solution's initial setup wasn't much complex, but it was pretty straightforward.
What about the implementation team?
Generally, it is the backend team that does the deployment. As end users, we are there to create our folders and channels. We can manage our individual projects by ourselves. However, from the server level, a dedicated company team works on the solution's deployment.
What other advice do I have?
Microsoft Teams is a very popular platform by Microsoft that is very commonly used in all organizations.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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