Try our new research platform with insights from 80,000+ expert users
Regional Manager at AKC Enterprise Ltd
Real User
Well-known, user-friendly, has good support, and is simple to install
Pros and Cons
  • "It's a very simple software that's very easy to understand."
  • "We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good."

What is our primary use case?

We use Microsoft Teams in venture employment and internally we use it on a daily basis to communicate with offices, departments, and anything related to keeping the communication within the organization.

What is most valuable?

It's a very simple software that's very easy to understand.

What needs improvement?

There are a couple of faulty areas that need improvement. The interface could be a little bit more user-friendly. 

When you click on files, pictures, or PDFs when someone sends them to you on Teams, they don't always appear on the system; you have to go back and click again. To be able to see pictures and documents for the first time is something that needs to be improved.

One thing I would like to be able to do is ping more conversations than I currently can. We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good.

For how long have I used the solution?

I have been working with Microsoft Teams for a couple of years.

I believe that we are working with the latest version.

It is deployed within the organization.

Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution.

What do I think about the scalability of the solution?

This solution is used by almost everyone in our organization. I would say there are more than 2,500 users.

How are customer service and support?

I once contacted technical support because I needed to change something I didn't have permission to change. That was the only reason I needed to contact them; otherwise, there is no reason.

Out of five, I would rate them a five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

My understanding is that there are licensing fees, but I'm not sure how much they might be.

What other advice do I have?

I would rate Microsoft Teams a nine out of ten because it is software that many people are familiar with. For example, if you have someone who needs to communicate with Teams, they will have the necessary software. There is a limited amount of information on both sides. It's not a lot of information to confuse you; it's straight to the point. It's also very good and easy to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SAP technical consultant at N
Real User
Top 5Leaderboard
Helps us establish communication within the organization and has a straightforward setup process
Pros and Cons
  • "The initial setup process is straightforward for technical executives."
  • "Microsoft Teams could log in faster."

What is our primary use case?

We use Microsoft Teams to communicate with colleagues via scheduling meetings and calls.

What needs improvement?

Microsoft Teams could log in faster.

What do I think about the scalability of the solution?

We have 100 Microsoft Teams users in our organization.

Which solution did I use previously and why did I switch?

I use Zoom and Google Meet as well.

How was the initial setup?

The initial setup process is straightforward for technical executives.

What other advice do I have?

I rate Microsoft Teams a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
reviewer2112948 - PeerSpot reviewer
Consultant at a transportation company with 10,001+ employees
Real User
Top 5
A stable tool for not just team meetings but also for one-to-one interactions within business setups
Pros and Cons
  • "The most valuable feature of Microsoft Teams is its UI...It is a stable solution."
  • "There are a lot of frequent updates, which is a shortcoming of the tool."

What is our primary use case?

In my company, we use Microsoft Teams for one-to-one interaction with team members or to schedule meetings. One can also have stand-up calls or have meeting rooms in Microsoft Teams.

What is most valuable?

The most valuable feature of Microsoft Teams is its UI.

What needs improvement?

There are a lot of frequent updates, which is a shortcoming of the tool. For improvement, there should be a lesser amount of frequent updates in Microsoft Teams.

For how long have I used the solution?

I have been using Microsoft Teams for three years. I don't remember the version of the solution.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

Which solution did I use previously and why did I switch?

I don't remember the name of the solution I used in the past.

How was the initial setup?

The initial setup of Microsoft Teams is straightforward since you just need to install it from Microsoft's website.

The solution's deployment can be done in three to four minutes.

The solution is deployed on the cloud.

What about the implementation team?

The installation phase of Microsoft Teams can be done in-house.

What other advice do I have?

I would recommend the solution to those planning to use it.

Overall, I rate the solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SureshSingh - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
MSP
Scalable solution with an easy initial setup process
Pros and Cons
  • "It is a stable solution."
  • "They should include AI features in the solution."

What is our primary use case?

We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.

What is most valuable?

The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.

What needs improvement?

While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.

For how long have I used the solution?

We have been using the solution for a couple of years.

What do I think about the stability of the solution?

It is a stable solution. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.

How are customer service and support?

We have a technical team in our organization to handle queries.

How was the initial setup?

The solution's initial setup process is simple.

What about the implementation team?

Our in-house technical team implemented the solution.

Which other solutions did I evaluate?

Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.

What other advice do I have?

I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project and Product Manager at Freelance
Real User
Scalable solution with an easy initial setup process
Pros and Cons
  • "The solution is relatively stable."
  • "The solution could be lighter in terms of storage performance."

What is our primary use case?

Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.

How has it helped my organization?

The solution helps us with scheduling meetings. It also allows us to share information using chat in-between. 

What is most valuable?

The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.

What needs improvement?

The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.

For how long have I used the solution?

We have been using the solution for more than ten years. At present, we use the latest version.

What do I think about the stability of the solution?

The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.

What do I think about the scalability of the solution?

The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.

How was the initial setup?

The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.

What was our ROI?

The solution generates a good return on investment.

What other advice do I have?

I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Student at Prince of Songkla University (Sritrang'NET)
Real User
A scalable solution that helps with communication and team collaboration
Pros and Cons
  • "The solution is easy to use and helps me to communicate with my students."
  • "The solution's stability can be better."

What is our primary use case?

We use the solution for communication purposes such as video calls. 

What is most valuable?

The solution is easy to use and helps me to communicate with my students. 

What needs improvement?

The solution's stability can be better. 

For how long have I used the solution?

I have been using the product for a year. 

What do I think about the stability of the solution?

I would rate the solution's stability an eight out of ten. 

What do I think about the scalability of the solution?

I have about 100 students and there are no issues with the tool's scalability. 

How was the initial setup?

I use the solution's web version and there is no problem in setting it up. 

What other advice do I have?

I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT at Brillux GmbH & Co. KG
Real User
An easy to use solution that works as a collaboration platform to chat and share documents
Pros and Cons
  • "The solution is simple and present in many devices at one time."
  • "The product's support can be better."

What is our primary use case?

We use the solution as a collaboration platform to do telephone service, chat, and share documents. 

What is most valuable?

The solution is simple and present in many devices at one time. 

What needs improvement?

The product's support can be better. 

For how long have I used the solution?

I have been using the product for two years. 

What do I think about the stability of the solution?

I would rate the product a nine out of ten. 

What do I think about the scalability of the solution?

My company has 2700 users for the product. I use the product every day. 

How are customer service and support?

The solution's support is good sometimes and other times not. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I also use Zoom and Cisco Webex for meetings. However, I have found that Teams is easier to use. 

What other advice do I have?

I would rate the product a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Solution & Application Director at Delta Samudra Abadi
Real User
Seamlessly integrates with Office application and helps with document management
Pros and Cons
  • "The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years."
  • "The solution needs to be more stable. I have found Zoom to be more stable than Teams."

What is our primary use case?

We use Teams for meetings because it comes with features for collaboration and document management.

What is most valuable?

The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years. 

What needs improvement?

The solution needs to be more stable. I have found Zoom to be more stable than Teams. 

What do I think about the scalability of the solution?

My company has six users for Teams. 

How are customer service and support?

Microsoft's support is good enough for me. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I use Zoom but find it to be less competitive than Teams. Zoom does not offer integration with documents, calendars, etc. 

How was the initial setup?

Teams' setup is easy and takes less than a day to complete. There isn't much configuration involved since everything is on the cloud. The solution's deployment is not a rocket science. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive. 

What other advice do I have?

I would rate the product a nine out of ten. You will get the full benefits of the solution if you use collaboration and document management. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.