No more typing reviews! Try our Samantha, our new voice AI agent.
Regional Manager at AKC Enterprise Ltd
Real User
Apr 3, 2022
Well-known, user-friendly, has good support, and is simple to install
Pros and Cons
  • "It's a very simple software that's very easy to understand."
  • "It is software that many people are familiar with, and if you have someone who needs to communicate with Teams, they will have the necessary software."
  • "We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good."
  • "There are a couple of faulty areas that need improvement."

What is our primary use case?

We use Microsoft Teams in venture employment and internally we use it on a daily basis to communicate with offices, departments, and anything related to keeping the communication within the organization.

What is most valuable?

It's a very simple software that's very easy to understand.

What needs improvement?

There are a couple of faulty areas that need improvement. The interface could be a little bit more user-friendly. 

When you click on files, pictures, or PDFs when someone sends them to you on Teams, they don't always appear on the system; you have to go back and click again. To be able to see pictures and documents for the first time is something that needs to be improved.

One thing I would like to be able to do is ping more conversations than I currently can. We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good.

For how long have I used the solution?

I have been working with Microsoft Teams for a couple of years.

I believe that we are working with the latest version.

It is deployed within the organization.

Buyer's Guide
Microsoft Teams
October 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
918,957 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution.

What do I think about the scalability of the solution?

This solution is used by almost everyone in our organization. I would say there are more than 2,500 users.

How are customer service and support?

I once contacted technical support because I needed to change something I didn't have permission to change. That was the only reason I needed to contact them; otherwise, there is no reason.

Out of five, I would rate them a five.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

My understanding is that there are licensing fees, but I'm not sure how much they might be.

What other advice do I have?

I would rate Microsoft Teams a nine out of ten because it is software that many people are familiar with. For example, if you have someone who needs to communicate with Teams, they will have the necessary software. There is a limited amount of information on both sides. It's not a lot of information to confuse you; it's straight to the point. It's also very good and easy to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SAP technical consultant at N
Real User
Sep 26, 2023
Helps us establish communication within the organization and has a straightforward setup process
Pros and Cons
  • "The initial setup process is straightforward for technical executives."
  • "Microsoft Teams could log in faster."

What is our primary use case?

We use Microsoft Teams to communicate with colleagues via scheduling meetings and calls.

What needs improvement?

Microsoft Teams could log in faster.

What do I think about the scalability of the solution?

We have 100 Microsoft Teams users in our organization.

Which solution did I use previously and why did I switch?

I use Zoom and Google Meet as well.

How was the initial setup?

The initial setup process is straightforward for technical executives.

What other advice do I have?

I rate Microsoft Teams a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
October 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
918,957 professionals have used our research since 2012.
PiyushDwivedi - PeerSpot reviewer
Senior Network Security Engineer at a media company with 1,001-5,000 employees
Real User
Aug 10, 2023
Helps with remote access and screen sharing
Pros and Cons
  • "The most valuable feature of Microsoft Teams is that I can attach files in any format."
  • "The main issue is that the link goes down when there are internet issues."

What is our primary use case?

I use Microsoft Teams for remote access. I can check the calendar and call my team. I can ask them to share the screen. 

What is most valuable?

The most valuable feature of Microsoft Teams is that I can attach files in any format. 

What needs improvement?

The main issue is that the link goes down when there are internet issues. 

For how long have I used the solution?

I have been using the tool for four years. 

What do I think about the stability of the solution?

I would rate the product's stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate Microsoft Teams' scalability a ten out of ten. My company has 10 users for it. 

What's my experience with pricing, setup cost, and licensing?

The solution is priced high. 

What other advice do I have?

I would rate Microsoft Teams a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Albarn PaulAlicante - PeerSpot reviewer
Information Technology Support Specialist at Code Expert Inc
Real User
Jul 31, 2023
Straightforward to deploy and can be used on multiple systems with ease
Pros and Cons
  • "The most valuable feature of the solution is that it can be included in most systems...Scalability-wise, I rate the solution a ten out of ten."
  • "The application's user interface on Google has shortcomings that need to be improved."

What is our primary use case?

For communication purposes, we use Microsoft Teams in our company.

What is most valuable?

The most valuable feature of the solution is that it can be included in most systems.

What needs improvement?

The application's user interface on Google has shortcomings that need to be improved.

For how long have I used the solution?

I have been using Microsoft Teams for three years. I use the solution's latest version. My company has a partnership with Microsoft.

What do I think about the stability of the solution?

In terms of stability, there are some errors and issues at times. I rate the solution's stability a seven out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

In our company, almost 500 people use the solution.

How are customer service and support?

The solution's support is responsive. I rate the support team a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup as a nine on a scale of one to ten, where one is low and ten is high.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing as a five on a scale of one to ten, where one is cheap, and ten is expensive.

What other advice do I have?

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cloud Engineer at a comms service provider with 501-1,000 employees
Real User
Jul 31, 2023
Secure solution with an easy initial setup process
Pros and Cons
  • "It is a stable solution."
  • "Signing up for a new device for the solution is challenging."

What is most valuable?

The solution's most valuable feature is its ability to share documents easily.

What needs improvement?

It is challenging to sign up for a new device for the solution. It could be better.

For how long have I used the solution?

We have been using the solution for three years. At present, we use the latest version.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten.

What do I think about the scalability of the solution?

We have more than 2000 solution users in our organization. I rate its scalability a seven out of ten.

How was the initial setup?

The solution's initial setup is easy. I rate the process a nine out of ten.

What other advice do I have?

The solution is very secure. I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SureshSingh - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
MSP
Jul 31, 2023
Scalable solution with an easy initial setup process
Pros and Cons
  • "It is a stable solution."
  • "They should include AI features in the solution."

What is our primary use case?

We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.

What is most valuable?

The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.

What needs improvement?

While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.

For how long have I used the solution?

We have been using the solution for a couple of years.

What do I think about the stability of the solution?

It is a stable solution. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.

How are customer service and support?

We have a technical team in our organization to handle queries.

How was the initial setup?

The solution's initial setup process is simple.

What about the implementation team?

Our in-house technical team implemented the solution.

Which other solutions did I evaluate?

Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.

What other advice do I have?

I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project and Product Manager at Freelance
Real User
Jul 31, 2023
Scalable solution with an easy initial setup process
Pros and Cons
  • "The solution is relatively stable."
  • "The solution could be lighter in terms of storage performance."

What is our primary use case?

Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.

How has it helped my organization?

The solution helps us with scheduling meetings. It also allows us to share information using chat in-between. 

What is most valuable?

The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.

What needs improvement?

The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.

For how long have I used the solution?

We have been using the solution for more than ten years. At present, we use the latest version.

What do I think about the stability of the solution?

The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.

What do I think about the scalability of the solution?

The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.

How was the initial setup?

The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.

What was our ROI?

The solution generates a good return on investment.

What other advice do I have?

I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager - Delivery at a tech consulting company with 51-200 employees
Real User
Jul 31, 2023
User-friendly and ability to maintain group and conference information for project-related work
Pros and Cons
  • "I find the ability to maintain group and conference information for project-related work useful."
  • "One area that could be improved is the authentication process, especially related to Windows sign-on authentication."

What is our primary use case?

The video calls are the primary use case for me. 

What is most valuable?

Video calls and chats are essential features for me. Clear voice and video calls are preferable. 

Additionally, I find the ability to maintain group and conference information for project-related work useful. Microsoft Teams allow us to create projects and store relevant data, making it a good tool for me. I feel comfortable using it.

What needs improvement?

One area that could be improved is the authentication process, especially related to Windows sign-on authentication. Apart from that, Teams is great in terms of documentation.  

So, the authentication process needs to be better.

For how long have I used the solution?

I have been using Microsoft Teams for more than ten years. 

What do I think about the stability of the solution?

I would give the stability a ten out of ten. I haven't experienced any issues with Teams. It has been very stable for me.

What do I think about the scalability of the solution?

I would rate it a nine out of ten for scalability. It depends on the licenses and the number of users based on the licenses.

In our organization, we have around 250 users using this solution.

How are customer service and support?

From my perspective, I haven't personally interacted with technical support. However, from what I understand from my network team, Microsoft provides 24/7 support for any network-related issues.

How was the initial setup?

The initial setup is very simple and user-friendly. Microsoft has done a good job of making it easy to use.

We have both a desktop version and a web-based version.

What about the implementation team?

Deployment doesn't take much time to install Teams on a desktop or laptop. The deployment process is quick, especially with the authentication in place.

Which other solutions did I evaluate?

Zoom also works, but personally, I find Teams to be better than Zoom. Teams has been more reliable in my experience.

So, I find Teams to be better than other solutions like Zoom.

What other advice do I have?

Overall, I would rate Microsoft Teams a nine out of ten. It's a very good product. I would recommend using this solution. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Catch Kuo - PeerSpot reviewer
Solutions Architect at Red Hat
Real User
Jul 31, 2023
An intuitive and unique solution for meetings
Pros and Cons
  • "I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings."
  • "The solution needs to have subtitles."

What is most valuable?

I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings. 

What needs improvement?

The solution needs to have subtitles. 

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

The solution is scalable. My company has 1008 users for the product. 

How are customer service and support?

I haven't used any support. 

Which solution did I use previously and why did I switch?

I have used Google Meet but find the UI and function of Teams to be more simple and unique. 

How was the initial setup?

The product's setup is easy. 

What other advice do I have?

The solution offers high integration and is easy. I would rate the solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Student at Prince of Songkla University (Sritrang'NET)
Real User
Jul 31, 2023
A scalable solution that helps with communication and team collaboration
Pros and Cons
  • "The solution is easy to use and helps me to communicate with my students."
  • "The solution's stability can be better."

What is our primary use case?

We use the solution for communication purposes such as video calls. 

What is most valuable?

The solution is easy to use and helps me to communicate with my students. 

What needs improvement?

The solution's stability can be better. 

For how long have I used the solution?

I have been using the product for a year. 

What do I think about the stability of the solution?

I would rate the solution's stability an eight out of ten. 

What do I think about the scalability of the solution?

I have about 100 students and there are no issues with the tool's scalability. 

How was the initial setup?

I use the solution's web version and there is no problem in setting it up. 

What other advice do I have?

I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.