No more typing reviews! Try our Samantha, our new voice AI agent.
MatteoSchirru - PeerSpot reviewer
C&D Strategy Consultant at Deloitte Risk Advisory
Real User
Leaderboard
May 17, 2022
Enables users to work on the same file with others through file sharing and collaboration; useful for meetings, training, and task management
Pros and Cons
  • "The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email."
  • "Microsoft Teams is a very stable app."
  • "What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use. They're not user-friendly."
  • "What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use."

What is our primary use case?

I'm using Microsoft Teams for meetings, training, work, file sharing, and its other features. Working and consulting for Microsoft Teams are my principal roles. The app is my best friend.

What is most valuable?

The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email. I also like that I can be updated and I can understand the status of work or the status of a task.

What needs improvement?

What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use. They're not user-friendly. For calendar management, I prefer to use Outlook, for example, I send a calendar or update a meeting through Outlook rather than Microsoft Teams.

An additional feature I'd like to see in the next release of Microsoft Teams is the ability to monitor my working activity, particularly to understand how many hours I spend every day on each task or work I do, for example: on PowerPoint or Excel. I would like a personal dashboard that I can consult to understand where I spent my time during my work journey.

For how long have I used the solution?

I've been using Microsoft Teams since 2019, so it's three years of usage.

Buyer's Guide
Microsoft Teams
May 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,387 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft Teams is a very stable app. I didn't notice any issue or problem with it, even in the past year, so it's stable for me. I use it every day.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable app.

How are customer service and support?

I don't use Microsoft Teams support because when I have a problem with the app, I just contact the IT department. We have internal support for the app in the company.

Which solution did I use previously and why did I switch?

I used Skype for Business before switching to Microsoft Teams. I switched because there are several differences between the two apps. The main difference is that Skype for Business doesn't allow file sharing between users, and doesn't allow users to work on the same file, versus Microsoft Teams which is optimized for file sharing and work collaboration. Another difference is that Microsoft Teams is more user-friendly than Skype for Business. For example, if I search for a contact on my contact list, it's simpler to do compared to searching for a contact on Skype for Business. Microsoft Teams also saves conversations on the chat panel, while Skype for Business archives the conversation on my email, creating spam in my mailbox. These are all the reasons I prefer Microsoft Teams over Skype for Business.

Which other solutions did I evaluate?

I evaluated Skype for Business, Google Meet, and Zoom.

What other advice do I have?

For virtual meetings, I use Microsoft Teams and Skype for Business. I also use Google Meet and Zoom. I used Skype for Business for one year in 2019, but after 2019, I started using Microsoft Teams, and I'm still using it.

My rating for Microsoft Teams is eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
It support specialist at AESG
Real User
Top 20
Aug 1, 2024
Has Microsoft Planner feature and can share files
Pros and Cons
  • "The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."
  • "The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."

What is our primary use case?

We use the solution to collaborate and share files. 

What is most valuable?

The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on.

What needs improvement?

The tool has two versions:  the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web.

The difference is that when using the web version, most of the features and options for external groups are easier to find than the desktop application.

For how long have I used the solution?

I have been using the solution for a long time. 

Which solution did I use previously and why did I switch?

Microsoft Teams is more flexible compared to other alternatives. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is average. 

What other advice do I have?

My colleagues use Microsoft Copilot. I rate the overall solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
May 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,387 professionals have used our research since 2012.
Thomas Köppner - PeerSpot reviewer
Solution Consultant at Apptio
Real User
Nov 19, 2023
A stable solution that enables users to share information and collaborate with their team members
Pros and Cons
  • "The product enables us to create teams for specific projects."
  • "The way we test the audio devices must be improved."

What is our primary use case?

We use the solution for customer meetings.

What is most valuable?

It is very easy to set up. The product enables us to create teams for specific projects. We can share information and documents and start collaborating within teams. Setting up meetings is a comfortable experience.

What needs improvement?

The product doesn’t indicate what kind of audio device is connected during the meetings. I do not know whether the participant in the meeting is on a headset or the speaker. The way we test the audio devices must be improved. The test call we make is too complex and takes long. The tool must just provide an option to play a sound and test whether the output is coming from the speakers or headsets.

For how long have I used the solution?

I have been using the solution for less than four years.

What do I think about the stability of the solution?

The tool is quite stable. I have never had any issues with stability.

What do I think about the scalability of the solution?

The tool is scalable.

Which solution did I use previously and why did I switch?

We use other tools, too. We use what customers prefer. Microsoft Teams provides easy integration with Microsoft Office. It makes collaboration within teams easy. It enables sharing of information, documents, and presentations. The quality of the online meetings with customers and partners is good. The audio setup is the only con in the product.

What other advice do I have?

We started using the solution during COVID-19. In-person meetings enable more interactions and feedback. Online meetings are beneficial when we have to present something to people in different countries, and we cannot afford the time and cost to organize on-site meetings. People who want to use the tool must have it integrated with Outlook. Overall, I rate the product a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2112948 - PeerSpot reviewer
Consultant at a transportation company with 10,001+ employees
Real User
Aug 6, 2023
A stable tool for not just team meetings but also for one-to-one interactions within business setups
Pros and Cons
  • "The most valuable feature of Microsoft Teams is its UI...It is a stable solution."
  • "There are a lot of frequent updates, which is a shortcoming of the tool."

What is our primary use case?

In my company, we use Microsoft Teams for one-to-one interaction with team members or to schedule meetings. One can also have stand-up calls or have meeting rooms in Microsoft Teams.

What is most valuable?

The most valuable feature of Microsoft Teams is its UI.

What needs improvement?

There are a lot of frequent updates, which is a shortcoming of the tool. For improvement, there should be a lesser amount of frequent updates in Microsoft Teams.

For how long have I used the solution?

I have been using Microsoft Teams for three years. I don't remember the version of the solution.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

Which solution did I use previously and why did I switch?

I don't remember the name of the solution I used in the past.

How was the initial setup?

The initial setup of Microsoft Teams is straightforward since you just need to install it from Microsoft's website.

The solution's deployment can be done in three to four minutes.

The solution is deployed on the cloud.

What about the implementation team?

The installation phase of Microsoft Teams can be done in-house.

What other advice do I have?

I would recommend the solution to those planning to use it.

Overall, I rate the solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SureshSingh - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
MSP
Jul 31, 2023
Scalable solution with an easy initial setup process
Pros and Cons
  • "It is a stable solution."
  • "They should include AI features in the solution."

What is our primary use case?

We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.

What is most valuable?

The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.

What needs improvement?

While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.

For how long have I used the solution?

We have been using the solution for a couple of years.

What do I think about the stability of the solution?

It is a stable solution. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.

How are customer service and support?

We have a technical team in our organization to handle queries.

How was the initial setup?

The solution's initial setup process is simple.

What about the implementation team?

Our in-house technical team implemented the solution.

Which other solutions did I evaluate?

Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.

What other advice do I have?

I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project and Product Manager at Freelance
Real User
Jul 31, 2023
Scalable solution with an easy initial setup process
Pros and Cons
  • "The solution is relatively stable."
  • "The solution could be lighter in terms of storage performance."

What is our primary use case?

Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.

How has it helped my organization?

The solution helps us with scheduling meetings. It also allows us to share information using chat in-between. 

What is most valuable?

The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.

What needs improvement?

The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.

For how long have I used the solution?

We have been using the solution for more than ten years. At present, we use the latest version.

What do I think about the stability of the solution?

The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.

What do I think about the scalability of the solution?

The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.

How was the initial setup?

The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.

What was our ROI?

The solution generates a good return on investment.

What other advice do I have?

I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Student at Prince of Songkla University (Sritrang'NET)
Real User
Jul 31, 2023
A scalable solution that helps with communication and team collaboration
Pros and Cons
  • "The solution is easy to use and helps me to communicate with my students."
  • "The solution's stability can be better."

What is our primary use case?

We use the solution for communication purposes such as video calls. 

What is most valuable?

The solution is easy to use and helps me to communicate with my students. 

What needs improvement?

The solution's stability can be better. 

For how long have I used the solution?

I have been using the product for a year. 

What do I think about the stability of the solution?

I would rate the solution's stability an eight out of ten. 

What do I think about the scalability of the solution?

I have about 100 students and there are no issues with the tool's scalability. 

How was the initial setup?

I use the solution's web version and there is no problem in setting it up. 

What other advice do I have?

I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT at Brillux GmbH & Co. KG
Real User
Jul 31, 2023
An easy to use solution that works as a collaboration platform to chat and share documents
Pros and Cons
  • "The solution is simple and present in many devices at one time."
  • "The product's support can be better."

What is our primary use case?

We use the solution as a collaboration platform to do telephone service, chat, and share documents. 

What is most valuable?

The solution is simple and present in many devices at one time. 

What needs improvement?

The product's support can be better. 

For how long have I used the solution?

I have been using the product for two years. 

What do I think about the stability of the solution?

I would rate the product a nine out of ten. 

What do I think about the scalability of the solution?

My company has 2700 users for the product. I use the product every day. 

How are customer service and support?

The solution's support is good sometimes and other times not. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I also use Zoom and Cisco Webex for meetings. However, I have found that Teams is easier to use. 

What other advice do I have?

I would rate the product a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.