For communication purposes, we use Microsoft Teams in our company.
Information Technology Support Specialist at Code Expert Inc
Straightforward to deploy and can be used on multiple systems with ease
Pros and Cons
- "The most valuable feature of the solution is that it can be included in most systems...Scalability-wise, I rate the solution a ten out of ten."
- "The application's user interface on Google has shortcomings that need to be improved."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is that it can be included in most systems.
What needs improvement?
The application's user interface on Google has shortcomings that need to be improved.
For how long have I used the solution?
I have been using Microsoft Teams for three years. I use the solution's latest version. My company has a partnership with Microsoft.
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What do I think about the stability of the solution?
In terms of stability, there are some errors and issues at times. I rate the solution's stability a seven out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
In our company, almost 500 people use the solution.
How are customer service and support?
The solution's support is responsive. I rate the support team a six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate the initial setup as a nine on a scale of one to ten, where one is low and ten is high.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing as a five on a scale of one to ten, where one is cheap, and ten is expensive.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Founder and GM at IT-Enterprise
A communication tool that works as a channel for project discussion
Pros and Cons
- "The solution integrates with project management products like Jira."
- "The solution should improve its user interface and recording features."
What is our primary use case?
We use the product for communication and as a channel for discussion on projects.
What is most valuable?
The solution integrates with project management products like Jira.
What needs improvement?
The solution should improve its user interface and recording features.
For how long have I used the solution?
I have been working with the product for five years.
What do I think about the stability of the solution?
I would rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the solution's scalability an eight out of ten. My company has 6000 employees.
How are customer service and support?
Our first line of support is within the company. If they cannot resolve it, we open a ticket and get an immediate response from the Microsoft team.
Which solution did I use previously and why did I switch?
The product is better than Zoom in terms of features and capabilities.
What about the implementation team?
Our team did the solution's implementation.
What other advice do I have?
I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Microsoft Teams
October 2025

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Infra/Support Responsible at a consumer goods company with 1-10 employees
Helps to accelerate communication with instant messaging and calls
Pros and Cons
- "The solution helps us to accelerate communication. We use Teams to contact colleagues during emergencies instead of regular electronic phones. It helps to keep everything organized and centralized in the same place. The product is also very easy to use. I am also impressed with the solution's possibility of making quick calls and creating groups."
- "The product is not fully integrated in Brazil."
What is our primary use case?
We use the solution to chat with colleagues.
What is most valuable?
The solution helps us to accelerate communication. We use Teams to contact colleagues during emergencies instead of regular electronic phones. It helps to keep everything organized and centralized in the same place. The product is also very easy to use. I am also impressed with the solution's possibility of making quick calls and creating groups.
What needs improvement?
The product is not fully integrated in Brazil.
For how long have I used the solution?
I have been using the product for more than a year.
What do I think about the stability of the solution?
I would rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a nine out of ten.
How was the initial setup?
The product's deployment is straightforward.
What other advice do I have?
I would rate the solution a nine out of ten since it depends on the internet connection. I fully recommend users to use all the features of the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Analyst at Cloocus
Has an easy initial setup process, but its user interface needs improvement
Pros and Cons
- "It allows us to invite members to attend the meeting efficiently."
- "It is challenging to navigate the setting for the screen-sharing feature."
What is our primary use case?
We use the solution as collaboration software to schedule meetings with our core team members.
What is most valuable?
The solution allows us to invite members to attend the meeting efficiently.
What needs improvement?
The solution's user interface needs to be friendlier. It is challenging to navigate the setting when I want to stop the screen-sharing feature.
For how long have I used the solution?
We have been using the solution for a year.
What do I think about the scalability of the solution?
We have 220 solution users in our organization.
How are customer service and support?
We have never contacted the solution's technical support team, as our organization has a dedicated support team for Microsoft 365. They handle all the queries.
How was the initial setup?
The solution's initial setup process is easy.
What other advice do I have?
I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. customer/partner
Team Leader at Sensen networks
A stable solution that can be used for group communications
Pros and Cons
- "We use Microsoft Teams for group communications."
- "The solution’s pricing could be improved."
What is most valuable?
We use Microsoft Teams for group communications.
What needs improvement?
The solution’s pricing could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for more than three years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams an eight out of ten for scalability.
How was the initial setup?
I rate Microsoft Teams an eight out of ten for its ease of initial setup.
What about the implementation team?
The solution's deployment is done by minimal staff in 30 to 45 minutes.
What's my experience with pricing, setup cost, and licensing?
I rate Microsoft Teams an eight out of ten for its pricing.
What other advice do I have?
We are using the latest version of Microsoft Teams. The solution is deployed on the cloud in our organization.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Representative for the Nuclear Industry in Spain (EU) at a energy/utilities company with 501-1,000 employees
A perfect solution that helps with meetings and trainings
Pros and Cons
- "The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot."
- "I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams."
What is our primary use case?
We use the product for meetings and trainings.
What is most valuable?
The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot.
What needs improvement?
I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams.
For how long have I used the solution?
I have been working with the product for a year and a half.
Which solution did I use previously and why did I switch?
Teams is better and more polished than Zoom.
How was the initial setup?
The product's installation is easy and took only a few minutes to complete.
What about the implementation team?
I did the solution's installation by myself.
What's my experience with pricing, setup cost, and licensing?
The product's pro accounts are cheap.
What other advice do I have?
I would rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Using this solution, organizations can also build their org chart and share information through emails and phone calls
Pros and Cons
- "The Audio Call feature is its most valuable feature."
- "The Teams functions can be improved and some other package should be introduced."
What is our primary use case?
The solution is being used for Collaboration.
What is most valuable?
The Audio Call feature is its most valuable feature. Through this feature, seamless discussions can take place, files can be shared through one single application and the voice quality is also good. Organizations can also build their org chart and share information through emails and phone calls.
What needs improvement?
The Teams functions can be improved and some other package should be introduced.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
It is a stable solution. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Three hundred users are using Microsoft Teams in our organization. I rate the scalability a ten out of ten.
Which solution did I use previously and why did I switch?
I used Slack previously.
How was the initial setup?
The initial setup is straightforward. It only took a few minutes to deploy Microsoft Teams. I rate the setup a ten out of ten.
What other advice do I have?
I would like to recommend this solution because it's a native package of Office 365. Once you have combined your ADAP account, you can use it directly. You log in to your Office 365 account and then launched the application. Also, the solution is very simple to use.
I rate the overall solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Administrator at a comms service provider with 10,001+ employees
A scalable solution that is used for conducting meetings
Pros and Cons
- "Using the solution's screen-sharing feature, we can go through a document together and take control."
- "The solution’s stability could be improved."
What is our primary use case?
We use Microsoft Teams for meetings. Since the pandemic, most of my clients don't physically go to offices, and we do most of our meetings through Microsoft Teams.
What is most valuable?
Using the solution's screen-sharing feature, we can go through a document together and take control.
What needs improvement?
The solution’s stability could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for the past two years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution. I rate Microsoft Teams an eight out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. Around 5 users are using the solution in our organization. The solution is used a few times a week in our company.
I rate the solution ten out of ten for scalability.
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
The solution is deployed on the cloud in our organization. The solution’s deployment took a few minutes.
What other advice do I have?
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: October 2025
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