We're a tech services company and have numerous use cases for this solution, whether it be for meetings and chat, for collaborations, sharing files, document libraries, collaborating on Word documents and Excel. We use the solution every day, almost as much as we use email. We're partners with Microsoft and I'm the company delivery practice director.
Deliver Practice Director at DynTek
Great for project collaborations, and for companies with data retention compliancy requirements
Pros and Cons
- "Message and chat retention is a valuable feature."
- "Technical support could be improved."
What is our primary use case?
How has it helped my organization?
It's improved our organization by enabling us to create a channel where we collaborate on all the projects and communicate instantly. You can set up a meeting for that channel which links to your personal calendar, it's very good.
What is most valuable?
I believe the chat messaging is a very valuable feature. It's not like Skype or Google Hangouts where you chat and once you're done you'll never find it again. This solution sticks with the chat until it's deleted and it also enables the application of backend retention policies so it can be saved longer. If you need to adhere to any regulation or compliancy regarding data retention you can set policies for that. Within a Teams meeting, you can put in all your meeting notes, whiteboards, all sorts of communication tools that you use. It's a very simple, intuitive platform. The learning curve for clients is minimal.
What needs improvement?
If you're using this product in a big corporation with a lot of data to manage, finding something specific can become very complex and the solution can become a little bit quirky. If I'm searching for a file in Teams, I might not find the relevant information right away. I think the search feature could be improved in that regard although any platform might have issues when dealing with masses of data. It's a management challenge when you're dealing with that amount of data.
I'd like to see better ways of managing data, perhaps create a life cycle, possibilities for deletion or archiving. So, at this point we don't have, there is a way to do that, but it's it's really complex to do. There's a way to do it now but it's very complex.
Buyer's Guide
Microsoft Teams
May 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
For how long have I used the solution?
I've been using the solution for four years.
What do I think about the stability of the solution?
It's a very stable solution. Once in a while we may have some issues when users complain that things are moving slowly, but I've never experienced outages.
What do I think about the scalability of the solution?
It lives in the cloud, so it's scalable. We're a relatively small company and have approximately 300 users but some of our client companies are huge and can have somewhere between 10,000-30,000 users. We don't have dedicated deployment staff but we have an internal IT department that takes care of things.
How are customer service and support?
The quality of technical support really depends on the tier of support a company has. We don't have any issues because we have a lot of Microsoft and former Microsoft employees, but if we were a client without premier support, then we'd want to see some improvement in the technical support.
Which solution did I use previously and why did I switch?
We used Skype before moving over to Teams. Some of our clients also use Slack so we use it too. Teams is unique because the other solutions are more for chat or video but lack the collaboration of Teams.
How was the initial setup?
The initial setup is straightforward. Because the software as a service is part of Office 365, it only requires a user a license, and then you can download the product or push it with whatever tools you have, whether it's configuration manager or Intune, you push it to the endpoints. The other way it can be set up is using an SAAS application, where you don't have to worry about infrastructure in the backend, and you just need a good internet connection.
What's my experience with pricing, setup cost, and licensing?
From what I know the licensing comes in a bundle. There is an enterprise license that comes with email, Office Suite like Word, Excel, Access, PowerPoint and a second possible option without the added features. I believe that the fees are charged based on the number of users.
What other advice do I have?
The transition to this solution is very quick so don't hesitate to give it a go, particularly for anyone already using Microsoft products. If they're using Google or Slack, it depends how they want to consolidate it. The adaptation to this solution is very quick, clients love it and can easily see the power of it. It's a cloud collaboration piece and integrates with products.
I would rate this solution a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Helps us establish communication within the organization and has a straightforward setup process
Pros and Cons
- "The initial setup process is straightforward for technical executives."
- "Microsoft Teams could log in faster."
What is our primary use case?
We use Microsoft Teams to communicate with colleagues via scheduling meetings and calls.
What needs improvement?
Microsoft Teams could log in faster.
What do I think about the scalability of the solution?
We have 100 Microsoft Teams users in our organization.
Which solution did I use previously and why did I switch?
I use Zoom and Google Meet as well.
How was the initial setup?
The initial setup process is straightforward for technical executives.
What other advice do I have?
I rate Microsoft Teams a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
May 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Consultant at a transportation company with 10,001+ employees
A stable tool for not just team meetings but also for one-to-one interactions within business setups
Pros and Cons
- "The most valuable feature of Microsoft Teams is its UI...It is a stable solution."
- "There are a lot of frequent updates, which is a shortcoming of the tool."
What is our primary use case?
In my company, we use Microsoft Teams for one-to-one interaction with team members or to schedule meetings. One can also have stand-up calls or have meeting rooms in Microsoft Teams.
What is most valuable?
The most valuable feature of Microsoft Teams is its UI.
What needs improvement?
There are a lot of frequent updates, which is a shortcoming of the tool. For improvement, there should be a lesser amount of frequent updates in Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for three years. I don't remember the version of the solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
Which solution did I use previously and why did I switch?
I don't remember the name of the solution I used in the past.
How was the initial setup?
The initial setup of Microsoft Teams is straightforward since you just need to install it from Microsoft's website.
The solution's deployment can be done in three to four minutes.
The solution is deployed on the cloud.
What about the implementation team?
The installation phase of Microsoft Teams can be done in-house.
What other advice do I have?
I would recommend the solution to those planning to use it.
Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Student at Prince of Songkla University (Sritrang'NET)
A scalable solution that helps with communication and team collaboration
Pros and Cons
- "The solution is easy to use and helps me to communicate with my students."
- "The solution's stability can be better."
What is our primary use case?
We use the solution for communication purposes such as video calls.
What is most valuable?
The solution is easy to use and helps me to communicate with my students.
What needs improvement?
The solution's stability can be better.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I have about 100 students and there are no issues with the tool's scalability.
How was the initial setup?
I use the solution's web version and there is no problem in setting it up.
What other advice do I have?
I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at Bina Nusantara University
Helps to chat and manage work with the calendar feature
Pros and Cons
- "The solution has calendars that help us to manage work."
- "The product needs to improve its stability."
What is our primary use case?
I use the solution for chatting at work.
What is most valuable?
The solution has calendars that help us to manage work.
What needs improvement?
The product needs to improve its stability.
What do I think about the stability of the solution?
The solution is stable since it never broke up. It never became a problem. I would rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
My company has 200 users for the product.
How are customer service and support?
I have never used the tool's technical support.
How was the initial setup?
The solution comes with Windows 11. However, if you use Mac then you need to install it which takes only a couple of minutes to complete.
What about the implementation team?
I can do the tool's deployment by myself.
What other advice do I have?
I would rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Consultant at Quest Egypt Software
Helps our organization make calls and arrange meetings quickly
Pros and Cons
- "The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster."
- "The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version."
What is our primary use case?
We use the solution to schedule meeting calls in case of insufficient mobile network coverage.
How has it helped my organization?
The solution helps our organization make calls and arrange meetings quickly. Also, its calendar feature automatically sends a meeting reminder. It makes our work much more manageable.
What is most valuable?
The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster.
What needs improvement?
The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version.
For how long have I used the solution?
We have been using the solution for three years.
What do I think about the stability of the solution?
The solution is 95% stable. Although, we encounter downtime issues twice. It took three to four hours to resolve it. We had to postpone a few of our client meetings.
What do I think about the scalability of the solution?
The solution is very scalable. We can use it on any desktop or operating system like Android or iOS. At present, we have 15-20 executives using it.
Which solution did I use previously and why did I switch?
We use Zoom and Webex as well. Compared with Webex, Teams is much easier to provide access control for configuration. Zoom has different features for video calls, while Teams allows for configuration, presentations, and collaboration within the platform. You can also use Teams to communicate and collaborate with others with access to Azure PC.
How was the initial setup?
The solution's initial setup is easy. I had to download and install the desktop version using the organizational email. I downloaded the mobile version using Google Play Store.
What about the implementation team?
I installed the solution myself.
What's my experience with pricing, setup cost, and licensing?
We have a license for the solution.
What other advice do I have?
If you are using Microsoft products, you should go for the solution. Also, if you are looking for a free application, opt for Zoom.
I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Software Engineer at a consultancy with 51-200 employees
A stable solution that takes only a few minutes to download and install
Pros and Cons
- "The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem."
- "The solution's customer support should be faster and more responsive."
What is our primary use case?
We use Microsoft Teams for any work-related activities.
What is most valuable?
The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem.
What needs improvement?
Because it's cloud-based, sometimes Microsoft Teams will have outages. The solution's customer support should be faster and more responsive.
For how long have I used the solution?
I have been using Microsoft Teams for four years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. Around 50 users are using the solution in our organization. I rate Microsoft Teams ten out of ten for scalability.
How was the initial setup?
The solution's initial setup is easy.
What about the implementation team?
Microsoft Teams takes only a few minutes to deploy, and just one person can download and install the solution. The solution does not require any maintenance.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is a cheap solution. I rate Microsoft Teams a five out of ten for pricing. The product has a monthly license, and there are no extra costs besides the license fee.
What other advice do I have?
I recommend other users to use Microsoft Teams as it is a really good software from Microsoft.
Overall, I rate Microsoft Teams ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a manufacturing company with 10,001+ employees
An user-friendly and flexible solution that needs to improve support and stability
Pros and Cons
- "Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also."
- "We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features."
What is most valuable?
Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also.
What needs improvement?
We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features.
For how long have I used the solution?
I have been working with the solution for four to five years.
What do I think about the scalability of the solution?
I would rate Microsoft Teams' scalability around seven to eight out of ten. We have more than 10k users for the solution.
How are customer service and support?
It's very difficult to get the support team on a call.
How would you rate customer service and support?
Neutral
What other advice do I have?
I would rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2025
Popular Comparisons
TeamViewer
Atlassian Confluence
Bitrix24
Symphony
GoToMeeting
Chatter
HCL Connections
GoToWebinar
Avaya Spaces
Zoho Cliq
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- How does Microsoft Teams compare with Altassian Confluence?
- How can you review a Microsoft Teams history?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?
- Why is Virtual Meetings important for companies?