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Tim Hitchings - PeerSpot reviewer
Data Warehouse Project Manager at Tokio Marine HCC
Real User
A good solution for video conferencing and group chats, but its useful Wiki function was withdrawn
Pros and Cons
  • "The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages."
  • "Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature."

What is our primary use case?

We use Microsoft Teams for messaging, group chats, and video calls.

How has it helped my organization?

You can coordinate meetings more rapidly with Microsoft Teams. You can use the solution to get a group of people together quicker.

What is most valuable?

The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages.

What needs improvement?

Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature. The solution has withdrawn the Wiki function in favor of SharePoint.

Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Microsoft Teams for two years.

What do I think about the stability of the solution?

I rate Microsoft Teams a five out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a completely scalable solution. Every employee in my organization uses the solution, and I use the solution every day.

I rate Microsoft Teams a ten out of ten for scalability.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization. My advice to someone considering Microsoft Teams for their company would be to check it out against their use case requirements.

Overall, I rate Microsoft Teams a six to seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vivek Makhijani - PeerSpot reviewer
Director at JEDI SERVICES PRIVATE LIMITED
Real User
A solution that has features like good voice clarity, good video quality, and recording
Pros and Cons
  • "The solution has features like good voice clarity, good video quality, and recording."
  • "Microsoft Teams has a limitation on the number of people, which could be increased."

What is our primary use case?

We use Microsoft Teams for normal SharePoint activity. We have offices in the US and some in India, and we do our regular team meetings on Microsoft Teams.

What is most valuable?

All basic features of Microsoft Teams are good enough. The solution has features like good voice clarity, good video quality, and recording. We can set up the Microsoft Team's settings within seconds, and connectivity is also good. We can connect with anybody, including our customers.

What needs improvement?

Microsoft Teams has a limitation on the number of people, which could be increased. The voice quality sometimes is not good, but it could be because of internet issues.

For how long have I used the solution?

I have been using Microsoft Teams for about a year or so.

What do I think about the stability of the solution?

It could be because of internet issues, but the screen often freezes off. We have Microsoft Teams meetings at least thrice a week. Throughout some 10 to 20 meetings, the screen freezes off one or two times. Subsequently, leaving the meeting and coming back takes time.

I rate Microsoft Teams between eight and nine out of ten for stability.

What do I think about the scalability of the solution?

The solution's scalability is good enough for us. We have never faced any issues with the solution's scalability. We use Microsoft Teams about three to four times a week. We use it every alternate day for about half an hour, two hours, or one and a half hours. We have never faced any issues, and even if it's a continuous three hours meeting, there's no stoppage in the service. Currently, 15 users are using Microsoft Teams in our organization, and we may scale up to about 30 to 35 users after some time.

Which solution did I use previously and why did I switch?

We use SharePoint from Microsoft. Earlier, we used to use Google Meet. Although Google Meet was free, it had a time limit of 45 minutes. We used to use another product from an Indian-based company with its own data center. It is a free VC software, but we stopped using it because of some teething issues.

How was the initial setup?

The solution's initial setup is quite okay and very user-friendly.

What about the implementation team?

We are IT and system integrators ourselves. Although we're a small company, our organization has a technical team who does the deployment. We didn't have to take any assistance from outside.

My technical team remotely deployed Microsoft Teams. From a user perspective, if I had to connect or have a Microsoft Teams meeting with any of my vendors, customers, or internally, I know how to do it, and it's quite simple.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams is expensive compared to other solutions. We bought the entire suite of products, including Office, Outlook, and Teams.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization. Microsoft Teams is an expensive product. Since we are a micro and small mid sized company, we have to pay more cost. Big banks and big enterprise customers pay half the price of what we pay because their number of users is more. If the company is very big, the solution's cost reduces substantially.

Microsoft Teams is a very standard platform. Many of our customers are using Microsoft. Google is also quite good, and Google is much easier to use and user-friendly than Microsoft Teams.

Overall, I rate Microsoft Teams an eight or nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Sahil Shahi - PeerSpot reviewer
Market Researcher at SRINSOFT INC
Real User
Top 20
Helps to create meetings and share data through SharePoint
Pros and Cons
  • "SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature."
  • "The product should improve its pricing."

What is our primary use case?

The product helps to create meetings and share data through SharePoint. 

What is most valuable?

 SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature. 

What needs improvement?

The product should improve its pricing. 

For how long have I used the solution?

I have been working with the product for a year. 

What do I think about the stability of the solution?

The solution is stable and would rate its stability an eight out of ten. 

What do I think about the scalability of the solution?

The solution is scalable and I would rate it a seven out of ten. My company has 500 users for the product. 

Which solution did I use previously and why did I switch?

We used Zoom before and as an organization, we were in a testing mode on finding a solution that gave us more benefits and connected the departments easily. We use Microsoft 365 and Teams is an integrated service of the bundle. Hence, it is good for us. 

How was the initial setup?

We have deployed the solution on the cloud. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive and I would rate it a nine out of ten. 

What other advice do I have?

I would rate the solution a nine out of ten. Teams is the best compared to Zoom or Google Meet since it is easy to use. You need to take the whole package of Microsoft 365 and get Teams easily integrated with it. It's not necessary to buy individual licenses for Teams. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2219454 - PeerSpot reviewer
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
Real User
Works as a collaboration and communication tool that helps to store documents
Pros and Cons
  • "I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch."
  • "SharePoint was more robust and customizable earlier."

What is our primary use case?

We use the solution as a collaboration and communication channel. We also use it as a repository to store documents and create project plans. 

What is most valuable?

I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch.

What needs improvement?

SharePoint was more robust and customizable earlier. 

For how long have I used the solution?

I have been working with the product for nine months. 

What do I think about the stability of the solution?

I haven't encountered any issues with the product's stability. 

What do I think about the scalability of the solution?

The product is scalable and it can scale to tens of thousands of users as long as your system and infrastructure are able to handle it. My company has 5000 users for the product. 

How was the initial setup?

The product's setup was very easy because it came with the Office 365 bundle. We work with the tool's cloud version. The solution's maintenance involves taking care of the patches which can be taken care of in the background without needing much attention.

What's my experience with pricing, setup cost, and licensing?

The tool comes as part of the Office 365 bundle and you don't have to pay anything extra. 

What other advice do I have?

I would rate the product a nine-point five out of ten. You can use this solution if you are looking for a Windows-based system that is easy. It gives you a lot of flexibility for regular activities. This solution is a good choice for someone who is doing routine and lightweight work. Teams is integrated with Windows. There is seamless integration with different apps that you use. Though Slack has integrations, Teams is easier compared to it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anish Bheekoo - PeerSpot reviewer
IT Lead at CMH
Real User
Top 20
An affordable and user-friendly solution that provides a variety of features for efficient collaboration
Pros and Cons
  • "The product is very user-friendly."
  • "The product should improve its security."

What is our primary use case?

I use the product for internal communication, SharePoint, and other tasks. I have deployed it everywhere. It can be used for meetings, external communications, and work collaboration. We can also use applications like Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and other integrations like Adobe in the solution.

What is most valuable?

The product is very user-friendly. It also provides a mobile application to keep us up to date. It works fine in terms of meetings and remote access. Task scheduling, planning, SharePoint, and secure remote access for troubleshooting and support are valuable features of the solution. Our end users are very happy with the product.

The solution is good. We have had no major issues till now. For audit and security, eDiscovery is pretty good. The product also provides good email security, location security, and security against phishing, spam and malware. We also tried implementing an image security solution to ensure our environment is more secure.

What needs improvement?

The product should improve its security.

For how long have I used the solution?

I have been using the solution for the last four years.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a ten out of ten. In our organization, 150 people are using the solution. I have plans to increase the number of users by 10% till next year.

How was the initial setup?

The setup is very straightforward. We deploy it through the network to our users, add the usernames and passwords, and configure it. The solution is cloud-based.

What about the implementation team?

The deployment takes five to ten minutes for one user. We can deploy the solution for one user on their device, or we can deploy a script over the network. Then, the installation is done through patch management. The deployment was done in-house. We do not need much staff. Two of my employees and I can deploy and support levels one and two. For level three support, we have a team that supports remotely.

What's my experience with pricing, setup cost, and licensing?

The solution is affordable. It is not expensive.

What other advice do I have?

I am using the latest version of the product. I have a contract with Microsoft for Microsoft 365. I'm happy with the product. Since we are in a group, we implement the product. The group is doing good work with Microsoft, and we have a good deal with them. I would recommend the solution. 

I am planning to test Microsoft Defender for an image security solution. Microsoft should improve Intune for mobile device management. Intune's dashboard is a bit difficult to understand. It should be made easier. Overall, I rate the product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. Engineer at a retailer with 10,001+ employees
Real User
A reliable communication and collaboration platform with remote control tools
Pros and Cons
  • "Everything is valuable, such as the chats, the calls, and the file sharing."
  • "The remote control needs some improvement."

What is our primary use case?

The primary use case of Microsoft Teams is for internal and external communication. We also use it for chatting, team calls, screen sharing and remote control.

What is most valuable?

Everything is valuable, such as the chats, the calls, and the file sharing.

What needs improvement?

The remote control needs some improvement. I feel Zoom is much better than Teams, especially in remote controlling.

For how long have I used the solution?

I have been using Mircosoft Teams for more than five years as an end user.

What do I think about the stability of the solution?

As for the stability, I never faced an issue with Microsoft Teams. I might have faced an issue with Teams just once in my career, but I haven't seen any issues apart from that, I never saw any issue.

What do I think about the scalability of the solution?

I have never had issues with Mircosoft Teams. However, the IT guys handle the scalability. A lot of users in our organization use Microsoft Teams. More than 6,000 users use the solution in our organization.

How was the initial setup?

The solution is deployed on-premises for larger enterprises, but I think it is on the cloud as well.

What's my experience with pricing, setup cost, and licensing?

It is a bit more than moderately expensive. That's why the low-scale enterprises, not the mid-range, choose Slack and all these open-source tools.

What other advice do I have?

I am happy using Microsoft Teams and I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
NagendraVuppala - PeerSpot reviewer
Tax Manager at RSM
Real User
A good collaborative platform to connect with professionals through video calls
Pros and Cons
  • "It's easy to share information and upload and download files on Microsoft Teams."
  • "The solution's user interface could be improved because it initially looked complex."

What is our primary use case?

We use Microsoft Teams for internal communication. We mostly use Microsoft Teams to connect with professionals, set reminders, and have video calls and meetings.

What is most valuable?

Microsoft Teams is a good collaborative platform. If I'm working with different teams, I get an opportunity to create different chat groups and channels within them. It's easy to share information and upload and download files on Microsoft Teams.

What needs improvement?

The solution's user interface could be improved because it initially looked complex.

For how long have I used the solution?

I have been using Microsoft Teams for more than three years.

What do I think about the stability of the solution?

Microsoft Teams has no stability issues.

What do I think about the scalability of the solution?

We are an enterprise business, and our entire organization uses Microsoft Teams.

Which solution did I use previously and why did I switch?

Zoom was much better than Microsoft Teams for video calling, but the user interface was difficult to collaborate on. I could not create groups on Zoom and have a chat. Even if I could, it's not as easy as Microsoft Teams.

How was the initial setup?

The solution's initial setup is easy.

What about the implementation team?

Usually, this software is available in our software centers. We don't download it from the websites. It doesn't take much time.

What other advice do I have?

Microsoft Teams needs no maintenance. Whenever there is a new version, it gets installed automatically. I never updated the Microsoft Teams software on my system.

Microsoft Teams is a fantastic tool because Microsoft has other applications like Power BI and Microsoft SharePoint. Microsoft is always continuously trying to integrate all these platforms.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Andreas Kazelas - PeerSpot reviewer
Dealer at Invaxa
Real User
Great for internal communications, available on mobile and PC, and easy to set up
Pros and Cons
  • "It’s very easy to set up. It doesn't take that long."
  • "The desktop and mobile apps are quite different."

What is our primary use case?

Teams is mostly for internal purposes. We use it to communicate between our company with colleagues. Instead of sending emails all the time, we have Teams just to send documents or communicate for anything, even creating groups.

What is most valuable?

It’s very easy to set up. It doesn't take that long.

You can either use it on your phone or on your PC.

You can make phone and video calls.

It makes it easy to communicate with colleagues.

What needs improvement?

One time the product was basically freezing. I couldn't send a message to my colleague for some reason. I had to restart the PC or restart my phone for some reason. I don't know why it was buggy. Maybe it was overloaded or something.

The desktop and mobile apps are quite different. They should work to make both virtually the same.

What do I think about the stability of the solution?

I have had an issue in the past with it being buggy and freezing. I had to restart my devices to get it going again.

What do I think about the scalability of the solution?

Everybody in our organization uses the solution. It’s on every PC in the company. It’s, give or take, a bit less than 100 people.

How are customer service and support?

Usually, I contact my IT team to share any issues. I haven't used the support from Microsoft Teams. Usually, it doesn't have that many issues. It's just straightforward.

Which solution did I use previously and why did I switch?

I’ve also used Slack.

Teams can be used as an internal tool, whereas Slack might be considered more public. We are able to share internal documentation more effectively with Teams.

How was the initial setup?

The initial setup is effortless and straightforward. It’s not complex at all.

What's my experience with pricing, setup cost, and licensing?

I don't know how much it costs. That’s not an area I am involved in.

What other advice do I have?

I’m not sure which version of the solution we’re using.

It’s good to use it internally with colleagues. You do not have to share anything with external organizations. It gives you basically the advantage of not having any external partners or anything. It's just for internal purposes with nothing to communicate with other partners. It’s a great internal tool.

I’d rate the solution nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.