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Mangesh  Parjane - PeerSpot reviewer
Technical Manager at Owens & Minor, Inc.
Real User
Top 5
Comes with user-friendly features and helps to make calls to team members
Pros and Cons
  • "The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone."
  • "Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario."

What is our primary use case?

I use the solution for various tasks, such as storing data, making calls with my team, and managing operational calls.

What is most valuable?

Microsoft Teams' features that I find most valuable include the presentation feature, project planning tools, and the integration of OneNote. All the data we discuss during our meetings is loaded into the whiteboards and collectively stored in the same Microsoft Teams channel. This includes recordings and other relevant information. This is particularly helpful for those who may have missed a Teams meeting; they can easily catch up by accessing the channel and listening to the recording. It allows them to navigate through all the details and review stored notes. 

The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone. 

What needs improvement?

Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario.

The product also crashes at times. It needs to improve its stability. 

For how long have I used the solution?

I have been using the product for more than six years. 

Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,445 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate Microsoft Teams' stability a seven out of ten. 

What do I think about the scalability of the solution?

I rate Microsoft Teams' scalability an eight out of ten. It has more than 10,000 users in my company who use it daily. 

How are customer service and support?

The tool's responses are not always as timely as I would like them to be. I believe there is room for enhancement in their support services. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the tool's deployment a nine out of ten. For our deployment process, we typically push through the images. The images are taken in the environment and not separately stored on other devices. Once accepted, these images are stored on every device, and then we must configure the login. You need two resources to handle the deployment. 

What about the implementation team?

The tool's deployment was done in-house. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a six out of ten. Its pricing is fixed. 

What other advice do I have?

I rate the overall product an eight out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Manager at Inventec
Real User
Top 5Leaderboard
Great for project planning and monitoring with easy communication capabilities
Pros and Cons
  • "Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform."
  • "The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used."

What is our primary use case?

I contacted, coordinated, and integrated project teams regarding assignments and follow-up actions instead of using email, weighing the pros and cons.

We can view Microsoft Teams as a cloud-based project platform for sharing files, assigning tasks, designating assignees, sharing real-time information, and collecting project tasks. It provides each teammate with their own cloud storage space to store data, and standard operating procedures (SOPs), and facilitates the exchange of group knowledge within the workspace.

For project planning and monitoring purposes, Microsoft Teams replaces traditional conferences, phone calls, and weekly reviews. Additionally, for seamless integration with Office 365, Teams works seamlessly with other Microsoft Office 365 applications such as Word, Excel, and SharePoint. This makes it easy to consistently create, edit, and share documents, streamlining revisions.

How has it helped my organization?

The tracking status and communication are no longer restricted to conference rooms or limited areas. In a mobile working environment, flexibility and ease of access are essential to facilitate progress and collaboration. MS Teams offers features for hosting virtual meetings, webinars, and live events, which is especially valuable for remote or distributed project teams and training events. Most importantly, configure notifications to stay informed about project updates, mentions, or changes in channels. These features replace email for points of contact and maintain records instantly.

What is most valuable?

Project teams may notice last-minute information updates and keep track of actions using the same project document and its revisions. In the field of technology, several progress updates may be necessary to achieve a status report. 

Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform. The integration for team collaboration can expedite decision-making and enhance alignment towards the same project goal among the right people, at the right place, and at the right time.

Microsoft Teams can help overcome potential barriers and delays in achieving project objectives, marking the era of instant messaging demands.

What needs improvement?

The weekly project status update has transitioned into instant reporting. We now have two communication channels: online broadcasting and recording for those who are absent. Advanced instant messaging has expanded its capabilities to connect people worldwide and truly reflects the forward movement of technology. 

The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used. This capability is determined by its impact on project planning, questionnaires, surveys, and to-do lists

For how long have I used the solution?

I have had four years of experience with the product.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,445 professionals have used our research since 2012.
CEO at a hospitality company with 201-500 employees
Real User
Top 20
Seamlessly meet online and collaborate while anticipating enhanced AI capabilities
Pros and Cons
  • "All the functions I needed were supported very well, making the product very effective."
  • "Improvements could be made in utilizing AI features, such as getting a transcript of meetings."

What is our primary use case?

I used Microsoft Teams for virtual meetings, primarily as a basic user, not as an infrastructure provider.

What is most valuable?

The valuable features of Microsoft Teams include the ability to meet people online, exchange files, and share screens. All the functions I needed were supported very well, making the product very effective. It integrates well with documents stored in Microsoft's repository.

What needs improvement?

Improvements could be made in utilizing AI features, such as getting a transcript of meetings. During my usage, there were no AI features available.

For how long have I used the solution?

I have used Microsoft Teams as a user but not within my network business in the last year. The usage was for meetings involving a partner's team, not my own.

What do I think about the stability of the solution?

Microsoft Teams is a stable product. It works fine with no problems during meetings. We also recorded all the meetings without any issues.

What do I think about the scalability of the solution?

I am sure Microsoft Teams is scalable, however, in my experience, I have not conducted meetings with more than eight participants.

Which solution did I use previously and why did I switch?

I have used both Microsoft Teams and Zoom. For my usage, both platforms were identical in functionality, providing features such as sharing screens, doing chats, and reviewing documents.

How was the initial setup?

The initial setup of Microsoft Teams was easy. It involved downloading the necessary software for the client side, and it ran smoothly.

What other advice do I have?

I would recommend Microsoft Teams to other people, especially if they are a company using a lot of these features. Microsoft Teams integrates well with Microsoft documents. Overall, I would rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Tamás Zsedrovits - PeerSpot reviewer
Associate Professor at Pázmány Péter Catholic University
Real User
Top 5
Employs file sharing functionality based on SharePoint, facilitating document access and collaboration
Pros and Cons
  • "It's great for meetings and even hybrid classes, for example, where the teacher has students attending in person and online at the same time. It's really convenient for that too, and I like that you can easily share presentations."
  • "The only issue is sometimes, when I share my screen, and there's text on it, the compression can make it very blurry. If Teams could solve this problem so that text remains clear during screen sharing, that would be nice."

What is our primary use case?

We've got different groups for each course at the university on Teams, so we use it mostly as a communication platform with students and staff. We use the file-sharing function, which is based on SharePoint.

The file-sharing function is connected to the SharePoint platform, we mostly use this, and most of the time, these components are integrated with Office applications like Excel or PowerPoint. 

We don't have the email function in Teams. We use a separate software for that, and unfortunately, we don't have the Calendar function.

How has it helped my organization?

Communication within the university has improved. For one, every conversation has its history well organized, making it easier to search for previous conversations or topics. 

Also, the contact list views are useful; everyone from the university is there, and you can easily make a video call. It's easier for students to reach teachers, and communication is faster because you get notifications.

We also use it with the integration of Microsoft applications.

What is most valuable?

The data IP identification for each message and the ability to organize discussions in separate channels within a team.

Microsoft Teams' video conferencing capabilities are good. The direction is very good, especially since we started using that feature early on. 

The experience has gotten a lot better. In the beginning, it was difficult for a lot of people in a video conference. We couldn't see all the participants or it was difficult to move the screens around. But now, it's much more convenient to use.

It's great for meetings and even hybrid classes, for example, where the teacher has students attending in person and online at the same time. It's really convenient for that too, and I like that you can easily share presentations.

Sharing presentations is easy, which is particularly convenient for hybrid classes where the teacher has students both on-site and online.

What needs improvement?

The only issue is sometimes, when I share my screen, and there's text on it, the compression can make it very blurry. If Teams could solve this problem so that text remains clear during screen sharing, that would be nice.

For how long have I used the solution?

We started using Microsoft Teams at the company four years ago.

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. There have been some problems throughout using Teams, but they only affected one or two days at most. 

What do I think about the scalability of the solution?

From my point of view,  the scalability seems very good. We didn't have any problems. It's not the highest level we have from Microsoft services, but even with courses with more than a hundred participants, there are no problems.

There are around a thousand end users in my university. Students come in and they graduate, so that number doesn't change much.

How was the initial setup?

I would rate my experience with the initial setup a nine out of ten, with ten being easy to set up. 

It is easy to set up. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. The higher education department manages the subscription, so I am unaware of the licensing costs. 

What other advice do I have?

I would recommend using different types of Teams for work. You can create several kinds of things for your work, and that's a key or very important point to select the right one for your needs. 

Also, it is good to know about other applications you can integrate with it because that can also increase productivity.

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1998375 - PeerSpot reviewer
Analyst at a comms service provider with 10,001+ employees
Real User
Top 5
Useful for day-to-day operations of various teams in an organization
Pros and Cons
  • "The solution's scalability works well."
  • "The product's performance has certain shortcomings that require improvement."

What is our primary use case?

Microsoft Teams is a tool I think everybody is using today. It is used for the team's day-to-day operations.

What needs improvement?

The product's performance has certain shortcomings that require improvement. We work remotely, and each team member occasionally has problems with not having sufficient network speed, even if we have sufficient network speed. The tool is pretty sensitive, and it wants to have a very fast network connection. When network speed is still okay but not sufficient for Microsoft Teams, then you start losing out on video quality, and then the video keeps hanging. You have to switch off the video and continue only with audio. In Microsoft Teams, even audio lags at times. For example, in a typical situation, when you try to have a conversation from the train, you won't have the best internet connection, but you can still watch some movies on YouTube, which means it should be sufficient, but for Microsoft Teams, it is not good. If it would be possible to somehow optimize network traffic, then it would be good.

For how long have I used the solution?

I have been using Microsoft Teams for around five years.

What do I think about the stability of the solution?

I have not seen many technical issues with the product.

What do I think about the scalability of the solution?

The solution's scalability works well.

How are customer service and support?

I have not used any technical support for the solution.

Which solution did I use previously and why did I switch?

Currently, in my company, we work with OpenShift.The plan is to move to some cloud infrastructure, and that is why I wanted to compare it with AWS, Azure, and Oracle's cloud services.

We used Skype's business edition for all messages, and then we switched to Microsoft Teams for all kinds of messages, conversations, and video conferences. It is used for all ranges of communication.

Microsoft Teams is more handy than Skype's business edition. We are all used to it, so it is a better option for us.

What was our ROI?

For development, it does not have much influence. Microsoft Teams, I would say, is for communication purposes, not for development. Yeah. Microsoft used to joke that Teams is for development.

What other advice do I have?

Microsoft Teams offers a standard integration with Outlook, so there is nothing special.

Considering that Skype also offers integration capabilities to users, such functionalities are not new to Microsoft Teams. The integrations associated with Microsoft Teams work well, and they are helpful in areas like meetings and other scheduling work.

I don't use AI in Microsoft Teams. I don't need AI to talk to colleagues.

I rate the tool a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Transfer Pricing Advisor at a wholesaler/distributor with 10,001+ employees
Real User
Useful for calls and meetings and available on cell phones
Pros and Cons
  • "The tool is available on cell phones. It can be used in calls and meetings."
  • "The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation."

What is most valuable?

The tool is available on cell phones. It can be used in calls and meetings. 

What needs improvement?

The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation. 

For how long have I used the solution?

I have been using the product for three to four years. 

What do I think about the stability of the solution?

Microsoft Teams' stability is good. I rate it an eight out of ten. 

What do I think about the scalability of the solution?

The solution is scalable. Our team is spread across the globe, and our company has more than 5,000 users in Mexico. 

How are customer service and support?

I haven't contacted Microsoft support. I seek support from my IT team. 

How would you rate customer service and support?

Positive

How was the initial setup?

We set up Microsoft Teams in a couple of days. 

What other advice do I have?

I rate the overall solution a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CAO at Bank "LVIV"
Real User
Top 5
Has an easy setup process with valuable integration capabilities
Pros and Cons
  • "The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly."
  • "One area where the product could be improved is its operational memory utilization."

What is our primary use case?

Our primary use case for Microsoft Teams is facilitating collaboration among internal company teams and external users. Teams integrate seamlessly with other Microsoft 365 products, such as Outlook for calendar management and Cobweb for additional functionalities.

How has it helped my organization?

Teams have significantly improved communication within our organization by providing a simple platform. As part of the Microsoft Office suite, it facilitates the transition of some users to Azure Active Directory, streamlining access and permissions across our organization.

What is most valuable?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly. This integration with the cloud and simplicity of usage prove beneficial.

What needs improvement?

One area where the product could be improved is its operational memory utilization. Currently, Microsoft Teams consumes a significant amount of memory when in use, which can pose challenges for users with limited memory resources on their computers.

For how long have I used the solution?

We have been using Microsoft Teams for 3 years.

What do I think about the stability of the solution?

Sometimes, the platform automatically closes during working hours. This particular area needs improvement. I rate the stability as seven out of ten.

What do I think about the scalability of the solution?

We have 500 Microsoft Teams users in our organization. It is a scalable product. I rate the scalability an eight.

How was the initial setup?

The initial setup is easy. It takes a month to complete. I rate the process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

For setup costs, pricing, and licensing, I advise considering the flexibility offered by site licenses. However, it's important to be aware of potential fluctuations in pricing, as they can vary depending on factors like stability in the economic environment and national payment regulations. In our experience, pricing may differ from country to country, with some regions offering more favorable rates due to local payment arrangements. As for specific licensing options, we utilize various types, including the one-license and five-license options. The one-license option costs approximately $10 per user per month, while the five-license option averages around $35.

What other advice do I have?

We have integrated Teams as a communication channel for alert synchronization from your monitoring system, Grafana, and other tools.

We regularly use video meetings for various purposes, including IT meetings and client discussions, and find the quality excellent. We have not encountered any significant technical issues with video conferencing itself. However, there have been occasional issues related to second-factor authentication, where users may experience delays or difficulties accessing calls or messages. These issues typically require closing and reopening the program.

I recommend this product for small organizations because it offers an all-in-one solution. I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manoj Kambli - PeerSpot reviewer
Director at Hexaware Technologies Limited
Reseller
Top 5Leaderboard
A user-friendly tool useful for internal communication purposes like chatting and meetings within an organization
Pros and Cons
  • "All of the solution's features are useful since we use it for saving data, chatting, meeting, and all such purposes."
  • "If it's a group chat, then we can record the session, but we cannot record a one on one session."

What is our primary use case?

My company provides Teams for us. We just use it for internal communication.

What is most valuable?

All of the solution's features are useful since we use it for saving data, chatting, meeting, and all such purposes.

What needs improvement?

Video calling is already there, so that's not an issue. The only thing that can be improved is that when you are talking one on one, there is no recording facility. Maybe it's the company that stopped it. If it's a group chat, then we can record the session, but we cannot record a one on one session. In short, we are not able to record one on one calls.

For how long have I used the solution?

I have experience with Microsoft Teams. 

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

My company has more than 10,000 employees, and all are using Microsoft Teams. Most of the users are engineers.

Scalability-wise, I rate the solution a seven to eight out of ten.

My company plans to increase the usage of Microsoft Teams in the future.

How are customer service and support?

I never faced any challenges with the solution in the last two and half years.

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used Yammer, WhatsApp, and Twitter for internal communication. Also, we still use Yammer for its capabilities. It's not too official. It's official to the extent of sharing your ideas, like LinkedIn, which you have for the outside world, but the ones I mentioned earlier are for the inside world, so you can choose to broadcast something you want.

How was the initial setup?

The solution is deployed on a private cloud.

What other advice do I have?

I recommend the solution to those planning to use it.

It is very easy to use. A lot of features are there in the solution, which will be useful for daily communication with the team members who are located in other cities. It is pretty user-friendly.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.