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Stan Decalan - PeerSpot reviewer
Head of IT, Infrastructure & Cybersecurity at a retailer with 501-1,000 employees
Real User
Top 20
Feb 28, 2024
Useful for internal meetings but improvement is needed in integration with other Office 365 products
Pros and Cons
  • "The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity."
  • "Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools."

What is our primary use case?

Our usual use cases for Microsoft Teams primarily involve internal meetings among group members, constituting approximately 95 percent of our use. As a globally dispersed team with members in France, Europe, the US, and Australia, we extensively use Teams for virtual meetings, discussions, and chats.

What is most valuable?

The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity. 

What needs improvement?

Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools. 

For how long have I used the solution?

I have been using the product for three to four years. 

Buyer's Guide
Microsoft Teams
December 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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What do I think about the stability of the solution?

I rate the product's stability a four out of ten. We are unable to open the application at times due to bugs. 

What do I think about the scalability of the solution?

I rate the tool's scalability a nine out of ten. My company has 1100 users. 

How are customer service and support?

I haven't contacted the tech support yet. 

How was the initial setup?

I rate Microsoft Teams' deployment a nine out of ten. You can deploy the product for one user in five minutes. It is part of the Office 365 bundle. One resource is enough to handle the deployment. 

What about the implementation team?

We did the deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

The product is expensive, and I rate its pricing a ten out of ten. 

What other advice do I have?

To someone considering implementing Microsoft Teams, I would suggest exploring alternative solutions such as Zoom. Teams, while representative of a comprehensive package, particularly in the European context, can be tied to Microsoft's ecosystem and may pose cost challenges. I rate the overall product a six out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kulanga Pathinayake - PeerSpot reviewer
Service Desk Coordinator at a healthcare company with 10,001+ employees
Real User
Top 20
Feb 28, 2024
Used to share documents, collaborate with team members, and conduct meetings
Pros and Cons
  • "The most valuable feature of the solution is its newest rolled-out feature, called the town hall meeting feature."
  • "The solution's interface probably needs to be a bit different in terms of cloud sharing."

What is our primary use case?

We use the solution to share documents, collaborate with team members, internal and external meetings, and Teams groups.

What is most valuable?

The most valuable feature of the solution is its newest rolled-out feature, called the town hall meeting feature.

Microsoft Teams has eliminated the need to go to the office for meetings. With the solution, there are no boundaries to having meetings. I can be on the other side of the planet and have a meeting. The solution has enabled me to have meetings wherever possible without restriction and also the ability to share documents instantly.

What needs improvement?

The solution's interface probably needs to be a bit different in terms of cloud sharing. The technical support team’s response time should be faster.

For how long have I used the solution?

I have been using Microsoft Teams for three to four years.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. More than 1,500 users are using the solution in our organization.

How are customer service and support?

The technical support team's issue resolution time is not great. It takes weeks to resolve an incident.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

We get the solution on a corporate plan, where everything is included.

What other advice do I have?

The file-sharing and collaboration tool in Microsoft Teams is pretty excellent, and we use it daily. We face challenges when certain users report their headsets not working on Microsoft Teams meetings. To overcome that, we request the user to either quit Teams completely or sign out and sign back in so that it recognizes the headset.

I would recommend Microsoft Teams over Zoom or other products. Microsoft Teams is one of the best virtual meeting collaboration tools out there. It's a stable product offered by Microsoft that provides good support.

Overall, I rate Microsoft Teams a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
December 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,435 professionals have used our research since 2012.
Mangesh  Parjane - PeerSpot reviewer
Technical Manager at a wholesaler/distributor with 5,001-10,000 employees
Real User
Top 5Leaderboard
Feb 20, 2024
Comes with user-friendly features and helps to make calls to team members
Pros and Cons
  • "The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone."
  • "Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario."

What is our primary use case?

I use the solution for various tasks, such as storing data, making calls with my team, and managing operational calls.

What is most valuable?

Microsoft Teams' features that I find most valuable include the presentation feature, project planning tools, and the integration of OneNote. All the data we discuss during our meetings is loaded into the whiteboards and collectively stored in the same Microsoft Teams channel. This includes recordings and other relevant information. This is particularly helpful for those who may have missed a Teams meeting; they can easily catch up by accessing the channel and listening to the recording. It allows them to navigate through all the details and review stored notes. 

The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone. 

What needs improvement?

Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario.

The product also crashes at times. It needs to improve its stability. 

For how long have I used the solution?

I have been using the product for more than six years. 

What do I think about the stability of the solution?

I rate Microsoft Teams' stability a seven out of ten. 

What do I think about the scalability of the solution?

I rate Microsoft Teams' scalability an eight out of ten. It has more than 10,000 users in my company who use it daily. 

How are customer service and support?

The tool's responses are not always as timely as I would like them to be. I believe there is room for enhancement in their support services. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the tool's deployment a nine out of ten. For our deployment process, we typically push through the images. The images are taken in the environment and not separately stored on other devices. Once accepted, these images are stored on every device, and then we must configure the login. You need two resources to handle the deployment. 

What about the implementation team?

The tool's deployment was done in-house. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a six out of ten. Its pricing is fixed. 

What other advice do I have?

I rate the overall product an eight out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at a hospitality company with 201-500 employees
Real User
Top 20
Dec 16, 2024
Seamlessly meet online and collaborate while anticipating enhanced AI capabilities
Pros and Cons
  • "All the functions I needed were supported very well, making the product very effective."
  • "Improvements could be made in utilizing AI features, such as getting a transcript of meetings."

What is our primary use case?

I used Microsoft Teams for virtual meetings, primarily as a basic user, not as an infrastructure provider.

What is most valuable?

The valuable features of Microsoft Teams include the ability to meet people online, exchange files, and share screens. All the functions I needed were supported very well, making the product very effective. It integrates well with documents stored in Microsoft's repository.

What needs improvement?

Improvements could be made in utilizing AI features, such as getting a transcript of meetings. During my usage, there were no AI features available.

For how long have I used the solution?

I have used Microsoft Teams as a user but not within my network business in the last year. The usage was for meetings involving a partner's team, not my own.

What do I think about the stability of the solution?

Microsoft Teams is a stable product. It works fine with no problems during meetings. We also recorded all the meetings without any issues.

What do I think about the scalability of the solution?

I am sure Microsoft Teams is scalable, however, in my experience, I have not conducted meetings with more than eight participants.

Which solution did I use previously and why did I switch?

I have used both Microsoft Teams and Zoom. For my usage, both platforms were identical in functionality, providing features such as sharing screens, doing chats, and reviewing documents.

How was the initial setup?

The initial setup of Microsoft Teams was easy. It involved downloading the necessary software for the client side, and it ran smoothly.

What other advice do I have?

I would recommend Microsoft Teams to other people, especially if they are a company using a lot of these features. Microsoft Teams integrates well with Microsoft documents. Overall, I would rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jiri Jungvirt - PeerSpot reviewer
Head of IT department at a manufacturing company with 501-1,000 employees
Real User
Top 20
Jul 30, 2024
Provides valuable platform integration and has a straightforward setup process
Pros and Cons
  • "The platform has facilitated our communication and collaboration, especially in a remote or hybrid work environment."
  • "They could enhance the product's stability and integration features."

What is our primary use case?

Our primary use case for Microsoft Teams is chat and meetings. We also utilize Teams to access files through SharePoint and OneDrive, form Teams groups, and conduct meetings. Our environment includes an on-premises deployment and approximately 250 users, with most using it daily and a small number using it weekly.

How has it helped my organization?

The platform has facilitated our communication and collaboration, especially in a remote or hybrid work environment. It has streamlined our access to shared files and improved our ability to conduct meetings and collaborate on projects.

What is most valuable?

We particularly value the platform's integration with SharePoint and OneDrive for file access, chat, and meeting functionalities. These features enhance our ability to collaborate efficiently and maintain seamless team communication.

What needs improvement?

They could enhance the product's stability and integration features.

For how long have I used the solution?

We have been using Microsoft Teams for more than one year.

What do I think about the stability of the solution?

I rate the platform's stability as a seven out of ten. We have encountered issues such as repairing Outlook profiles and reinstalling Office for some users.

What do I think about the scalability of the solution?

Microsoft Teams' scalability is seven out of ten.

Which solution did I use previously and why did I switch?

We previously used Skype for meetings and video calls. We switched to Microsoft Teams for enhanced collaboration capabilities and better integration with other Microsoft products.

How was the initial setup?

The initial setup process was easy and took a few days to complete.

What about the implementation team?

We took the help of our internal team for the implementation.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

Before implementing Microsoft Teams, organizations should ensure they have a clear understanding of their use case and the integration capabilities required. Proper planning and deployment can significantly enhance the overall experience.

I rate it an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tamás Zsedrovits - PeerSpot reviewer
Associate Professor at a university with 501-1,000 employees
Real User
Top 5
Mar 16, 2024
Employs file sharing functionality based on SharePoint, facilitating document access and collaboration
Pros and Cons
  • "It's great for meetings and even hybrid classes, for example, where the teacher has students attending in person and online at the same time. It's really convenient for that too, and I like that you can easily share presentations."
  • "The only issue is sometimes, when I share my screen, and there's text on it, the compression can make it very blurry. If Teams could solve this problem so that text remains clear during screen sharing, that would be nice."

What is our primary use case?

We've got different groups for each course at the university on Teams, so we use it mostly as a communication platform with students and staff. We use the file-sharing function, which is based on SharePoint.

The file-sharing function is connected to the SharePoint platform, we mostly use this, and most of the time, these components are integrated with Office applications like Excel or PowerPoint. 

We don't have the email function in Teams. We use a separate software for that, and unfortunately, we don't have the Calendar function.

How has it helped my organization?

Communication within the university has improved. For one, every conversation has its history well organized, making it easier to search for previous conversations or topics. 

Also, the contact list views are useful; everyone from the university is there, and you can easily make a video call. It's easier for students to reach teachers, and communication is faster because you get notifications.

We also use it with the integration of Microsoft applications.

What is most valuable?

The data IP identification for each message and the ability to organize discussions in separate channels within a team.

Microsoft Teams' video conferencing capabilities are good. The direction is very good, especially since we started using that feature early on. 

The experience has gotten a lot better. In the beginning, it was difficult for a lot of people in a video conference. We couldn't see all the participants or it was difficult to move the screens around. But now, it's much more convenient to use.

It's great for meetings and even hybrid classes, for example, where the teacher has students attending in person and online at the same time. It's really convenient for that too, and I like that you can easily share presentations.

Sharing presentations is easy, which is particularly convenient for hybrid classes where the teacher has students both on-site and online.

What needs improvement?

The only issue is sometimes, when I share my screen, and there's text on it, the compression can make it very blurry. If Teams could solve this problem so that text remains clear during screen sharing, that would be nice.

For how long have I used the solution?

We started using Microsoft Teams at the company four years ago.

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. There have been some problems throughout using Teams, but they only affected one or two days at most. 

What do I think about the scalability of the solution?

From my point of view,  the scalability seems very good. We didn't have any problems. It's not the highest level we have from Microsoft services, but even with courses with more than a hundred participants, there are no problems.

There are around a thousand end users in my university. Students come in and they graduate, so that number doesn't change much.

How was the initial setup?

I would rate my experience with the initial setup a nine out of ten, with ten being easy to set up. 

It is easy to set up. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. The higher education department manages the subscription, so I am unaware of the licensing costs. 

What other advice do I have?

I would recommend using different types of Teams for work. You can create several kinds of things for your work, and that's a key or very important point to select the right one for your needs. 

Also, it is good to know about other applications you can integrate with it because that can also increase productivity.

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1998375 - PeerSpot reviewer
Analyst at a comms service provider with 10,001+ employees
Real User
Top 5
Jul 30, 2024
Useful for day-to-day operations of various teams in an organization
Pros and Cons
  • "The solution's scalability works well."
  • "The product's performance has certain shortcomings that require improvement."

What is our primary use case?

Microsoft Teams is a tool I think everybody is using today. It is used for the team's day-to-day operations.

What needs improvement?

The product's performance has certain shortcomings that require improvement. We work remotely, and each team member occasionally has problems with not having sufficient network speed, even if we have sufficient network speed. The tool is pretty sensitive, and it wants to have a very fast network connection. When network speed is still okay but not sufficient for Microsoft Teams, then you start losing out on video quality, and then the video keeps hanging. You have to switch off the video and continue only with audio. In Microsoft Teams, even audio lags at times. For example, in a typical situation, when you try to have a conversation from the train, you won't have the best internet connection, but you can still watch some movies on YouTube, which means it should be sufficient, but for Microsoft Teams, it is not good. If it would be possible to somehow optimize network traffic, then it would be good.

For how long have I used the solution?

I have been using Microsoft Teams for around five years.

What do I think about the stability of the solution?

I have not seen many technical issues with the product.

What do I think about the scalability of the solution?

The solution's scalability works well.

How are customer service and support?

I have not used any technical support for the solution.

Which solution did I use previously and why did I switch?

Currently, in my company, we work with OpenShift.The plan is to move to some cloud infrastructure, and that is why I wanted to compare it with AWS, Azure, and Oracle's cloud services.

We used Skype's business edition for all messages, and then we switched to Microsoft Teams for all kinds of messages, conversations, and video conferences. It is used for all ranges of communication.

Microsoft Teams is more handy than Skype's business edition. We are all used to it, so it is a better option for us.

What was our ROI?

For development, it does not have much influence. Microsoft Teams, I would say, is for communication purposes, not for development. Yeah. Microsoft used to joke that Teams is for development.

What other advice do I have?

Microsoft Teams offers a standard integration with Outlook, so there is nothing special.

Considering that Skype also offers integration capabilities to users, such functionalities are not new to Microsoft Teams. The integrations associated with Microsoft Teams work well, and they are helpful in areas like meetings and other scheduling work.

I don't use AI in Microsoft Teams. I don't need AI to talk to colleagues.

I rate the tool a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Transfer Pricing Advisor at a wholesaler/distributor with 10,001+ employees
Real User
Top 20
Jul 30, 2024
Useful for calls and meetings and available on cell phones
Pros and Cons
  • "The tool is available on cell phones. It can be used in calls and meetings."
  • "The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation."

What is most valuable?

The tool is available on cell phones. It can be used in calls and meetings. 

What needs improvement?

The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation. 

For how long have I used the solution?

I have been using the product for three to four years. 

What do I think about the stability of the solution?

Microsoft Teams' stability is good. I rate it an eight out of ten. 

What do I think about the scalability of the solution?

The solution is scalable. Our team is spread across the globe, and our company has more than 5,000 users in Mexico. 

How are customer service and support?

I haven't contacted Microsoft support. I seek support from my IT team. 

How would you rate customer service and support?

Positive

How was the initial setup?

We set up Microsoft Teams in a couple of days. 

What other advice do I have?

I rate the overall solution a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.