I primarily use live chat. The chat is used mostly to communicate with all departments in my company.
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Easy to implement, great for group chats, and available on multiple devices
Pros and Cons
- "Communication is really easy to handle."
- "You can access it from any device, and it’s great if you want to access data or information."
- "They need to improve the scalability of Teams."
- "They need to improve the scalability of Teams."
What is our primary use case?
What is most valuable?
There is a good option for you to make group chats. Communication is really easy to handle. It’s easy to make groups and intimate chats when you need to.
It is a stable product.
The initial setup is easy.
What needs improvement?
It's a really good application, a good program. However, maybe the whole UI could change a bit in the future. After a while, it gets to be too much of the same in the eye of the customer. Maybe they need a column, or maybe a background, or something like that to mix things up.
They need to improve the scalability of Teams.
For how long have I used the solution?
I’ve been using the solution for six months.
Buyer's Guide
Microsoft Teams
May 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,387 professionals have used our research since 2012.
What do I think about the stability of the solution?
Stability is not a problem. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable, and the performance is good.
What do I think about the scalability of the solution?
The solution can scale. However, it could be better.
We have about 200 people using the solution right now at our organization.
How are customer service and support?
I’ve never had to reach out to support as I’ve never had any issues. It works well. I can’t say how the technical support is, however.
How was the initial setup?
The initial implementation was actually not made by me. However, I saw the process and it's pretty straightforward. There was nothing that I saw that would lead me to believe it would be complex.
What's my experience with pricing, setup cost, and licensing?
I’m not sure about the pricing. I’m not sure if we have to pay anything.
What other advice do I have?
I am a customer and an end-user.
I’m not sure which version of the solution I’m using right now.
I’d invite potential new users to use it or try it out. You can have access it from any device, and it’s great if you want to access data or information.
I would rate the solution nine out of ten. It’s great. However, the UI could be better, which is why I didn’t give it perfect marks.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Channel Sales Data Center at Lenovo
User-friendly platform with useful calling options
Pros and Cons
- "Teams' most valuable feature is the ability to choose from multiple numbers to show when calling."
- "Teams is really user-friendly and not that complex."
- "Teams doesn't always sync to show as Do Not Disturb during Outlook meetings."
- "Teams doesn't always sync to show as Do Not Disturb during Outlook meetings."
What is our primary use case?
I use Teams for meetings, chats, and outgoing calls.
What is most valuable?
Teams' most valuable feature is the ability to choose from multiple numbers to show when calling.
What needs improvement?
Teams doesn't always sync to show as Do Not Disturb during Outlook meetings. In the next release, it would be useful to see other users' availability.
For how long have I used the solution?
I've been using Teams for a year and a half.
What do I think about the stability of the solution?
Teams is stable, though there are very occasional problems with flashing when screen sharing.
Which solution did I use previously and why did I switch?
We previously used Skype, but Teams is more user-friendly and syncs with Outlook.
How was the initial setup?
The initial setup was challenging because Teams was a new platform for us, but it was that hard, and the training provided helped us understand better. Deployment took three months.
What other advice do I have?
Teams is really user-friendly and not that complex. I would give it a rating of nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
Buyer's Guide
Microsoft Teams
May 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,387 professionals have used our research since 2012.
Business Development Director at Gentres Talent Activation
Video conferencing platform that offers reliability and scalability
Pros and Cons
- "This is a reliable and stable solution."
- "This is a reliable and stable solution."
- "It could be improved if it was easier to use and the interface was revamped."
- "I don't like it very much, but I have to use it because it's the standard in the organization for communication."
What is our primary use case?
We use this solution for video conferencing.
What needs improvement?
I don't like it very much, but I have to use it because it's the standard in the organization for communication. It could be improved if it was easier to use and the interface was revamped.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the stability of the solution?
This is a reliable and stable solution.
What do I think about the scalability of the solution?
This is a scalable solution. It integrates with a lot of Microsoft software.
How was the initial setup?
The initial setup was complex. I have the impression that Microsoft software is complex to implement because of the many configurations and parameters that they use.
What about the implementation team?
We used an integrator to complete the installation.
What other advice do I have?
I would say that it's important to train all the people that are going to use it, because it's not very easy to use.
I would this rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
A stable solution with a good video conferencing feature
Pros and Cons
- "This is a stable solution, I have not faced any problems using the video conferencing."
- "This is a stable solution, I have not faced any problems using the video conferencing."
- "For future releases, I would like to see Microsoft Teams to make a lighter application and drop some features."
- "I have had concerns with login and resource consumption using Microsoft Teams, I would consider Zoom or Cisco WebEx as better solutions."
What is our primary use case?
I am a freelancer. The decision on what solution to use is determined by my customers. Some of my customers have over 5,000 employees who are using Teams.
Teams is a virtual meeting solution. We use Teams to work with our clients purely with video conferences.
What is most valuable?
This is a stable solution, I have not faced any problems using the video conferencing.
What needs improvement?
As an app installed, Microsoft Teams is resource-consuming. When using it from their browser-based application, I experienced login problems.
For future releases, I would like to see Microsoft Teams make a lighter application and drop some features.
Microsoft Teams has all the features it needs, however, I noticed on some laptops that the features are not available. For example, if you want to change your virtual background, not all laptops have the hardware configured to link with that feature. The solution should make all features available irrespective of hardware configuration.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
This is a stable solution, I have not faced any problems using the video conferencing.
What do I think about the scalability of the solution?
Microsoft is always scalable, it depends on the level of licensing an organization has purchased.
How was the initial setup?
The initial setup of Microsoft Teams is easy. I would rate setup a 5 out of 5 as the solution is straightforward.
What other advice do I have?
I have had concerns with login and resource consumption using Microsoft Teams, I would consider Zoom or Cisco WebEx as better solutions.
Organizations should consider what features they want to utilize. If they want all features to be available, they need to have an enterprise category system. Logging in from a home segment device will not have all features available.
I would rate the solution an 8 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Operations at Investrust Bank Plc
Beneficial calendar invites, high performance, and plenty of features
Pros and Cons
- "The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and it creates a meeting folder. I'm able to share it with the customers. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need."
- "Additionally, the solution has high performance, and the video and quality of the calls are good."
- "One of my colleagues was trying to use Microsoft Teams on their laptop, and it was slow in terms of booting up when initially starting it. For example, it was not running in the background. In general, it takes some time to load. Zoom tends to have a faster loading time."
- "One of my colleagues was trying to use Microsoft Teams on their laptop, and it was slow in terms of booting up when initially starting it."
What is our primary use case?
We use Microsoft Teams for meetings and other operations, such as raising hands, sharing screens, and sending chat messages.
How has it helped my organization?
Ms Teams has improved our efficiency. Travelling to and from physical meetings takes time due to traffic situations. Besides it improves physical safety because we spend less time on the road.
What is most valuable?
The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and will creates the meeting placeholder. I'm then able to share it with other people by entering their email addresses in the provisioned location. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need.
What needs improvement?
If the Ms Teams process is closed, the next time a user attempts to open Teams, it takes a while to load. I'm not 100% certain whether system resources have anything to do with this, but in my experience, when the Ms Teams process is already running, Ms Teams loads quicker. On the other hand, Zoom (and even Google Meet) tend to have a faster loading time.
For how long have I used the solution?
I have been using Microsoft Teams for approximately three years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution.
What do I think about the scalability of the solution?
I have found Microsoft Teams to be scalable for what I have used it for. I have not tested the solution for more than 10 users at one time.
We have approximately four people using this solution in my organization. We use the solutions approximately every two weeks.
How are customer service and support?
I have never needed to contact the Microsoft Teams Technical Support channel. I have not had any problems with the application.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used other solutions, such as Zoom.
Zoom is a more lightweight solution and is easier to use than Microsoft Teams.
How was the initial setup?
The setup of Microsoft Teams is easy for a technical person like me. But a regular user may have a slight challenge with the process of activating an account on Ms Teams.
The multifactor authentication of Ms Teams can prove to be a challenge for a non-technical person.
I rate the setup of Microsoft Teams a three out of five.
What about the implementation team?
We install Teams in-house.
What's my experience with pricing, setup cost, and licensing?
We are using the free version of the solutions. Zoom gives a time-limit of 40 minutes for more than two attendees and automatically ends the meeting. You'd need to connect back to be able to resume/continue the meeting. The free version of Ms Teams does not seem to have a time limit. At the time I was doing this review, I was on a Teams meeting that had gone beyond 3 hrs 30 mins and it was still going on.
What other advice do I have?
I rate Microsoft Teams an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Engineer at eCloudvalley
Allows us to communicate internally across multiple locations and with our outside customers
Pros and Cons
- "I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members."
- "I think it has helped me organize my day-to-day activities; it has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members."
- "There's a feature that can send a notification to Team's channel, but I think there's no way to have it escalated on something like that."
- "There's a feature that can send a notification to the Team's channel, but I think there's no way to have it escalated."
What is our primary use case?
We use this solution for communication internally and with our outside customers.
It is on cloud, and we are installing the desktop version on our workstations. There are also cases that we are using the cloud, the web edition, because you can login to your account from any workstation.
It is deployed across our whole organization, so we are multinational. Currently, I'm in the Philippines, but we also have our team members in Taiwan, Singapore, and Malaysia. Everyone is using Teams, and we're communicating using Teams.
How has it helped my organization?
I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members.
What is most valuable?
It is easy to send some calendar invites to have a research session with our customer.
What needs improvement?
There's a feature that can send a notification to the Team's channel, but I think there's no way to have it escalated.
For how long have I used the solution?
I have been using this solution since December 2020.
What do I think about the stability of the solution?
It's stable, but there have been times when I needed to login again, probably because of my internet connection.
What do I think about the scalability of the solution?
It's scalable.
Which solution did I use previously and why did I switch?
We have also used Viber, but it's not the best communication solution. We have also used ServiceNow for ticketing and Zoom.
How was the initial setup?
Setup was straightforward. You just need to sign in, and you can use it right away. Internally, we advised everyone to install Teams on their workstation after they received their service machines.
Everything took just a couple of minutes. You need to download a couple of megabytes and install it. Everything will be done in less than 30 minutes, including the sign in.
What about the implementation team?
It was done in-house. We did not have an indicated person for that. Everyone knows that they're using Teams and they install it by themselves. Most of the time, there is no help needed to install Teams.
What was our ROI?
From Teams alone, I think we are looking at it as the complete package, including the subscription of Microsoft Word and SharePoint. So overall, I think it is a good investment.
What's my experience with pricing, setup cost, and licensing?
It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint. The subscription is already covered with the $10 per month subscription.
What other advice do I have?
I would rate this solution 9 out of 10.
The implementation is straightforward. You just need to validate Teams, and the product certificate is good for the company using it versus the other service operating from other providers. The solution is good.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
Account Executive at Multinational information technology services and consulting company
Easy to use, and has full integration with other Microsoft solutions
Pros and Cons
- "When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
- "When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
- "Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."
- "Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."
What is our primary use case?
We use Microsoft Teams for everything, it's a corporate solution for online meetings, sharing information, and collaboration.
How has it helped my organization?
It has facilitated interaction with our colleagues and with clients. In addition, we can also have better access to information
What is most valuable?
When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform.
It is easy to use.
What needs improvement?
Because many companies use a variety of tools, the main feature could be to integrate the ability to participate in any meeting regardless of the platform they are using. For example, if you are invited to a Google Meet session, you should be able to join it without the need of having installed the specific client to attend that meeting.
It would be the best opportunity to create an abstract of which online collaboration tools are being used to avoid installing Zoom, Teams, or WebEx. It's currently the best time to try something new; I know it's technically difficult or perhaps impossible, but that should be a good starting point. Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial.
For how long have I used the solution?
< 3 years (before we were using Skype for Business)
What do I think about the stability of the solution?
One of Microsoft Teams' most valuable features is its stability.
What do I think about the scalability of the solution?
In terms of scalability, I don't have that information. We are a company with more than 130,000 employees. Even for large events, Teams works flawlessly. I don't believe there are any scalability issues.
Which solution did I use previously and why did I switch?
We have been using allways Microsoft Unified Collaboration solution.
What's my experience with pricing, setup cost, and licensing?
Pricing is an area where I lack visibility.
Which other solutions did I evaluate?
This selection is done at company level. I have no influence on the selection.
What other advice do I have?
I strongly recommend Microsoft Teams to others who are considering using it.
I would rate Microsoft Teams a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Regional Manager at AKC Enterprise Ltd
Well-known, user-friendly, has good support, and is simple to install
Pros and Cons
- "It's a very simple software that's very easy to understand."
- "It is software that many people are familiar with, and if you have someone who needs to communicate with Teams, they will have the necessary software."
- "We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good."
- "There are a couple of faulty areas that need improvement."
What is our primary use case?
We use Microsoft Teams in venture employment and internally we use it on a daily basis to communicate with offices, departments, and anything related to keeping the communication within the organization.
What is most valuable?
It's a very simple software that's very easy to understand.
What needs improvement?
There are a couple of faulty areas that need improvement. The interface could be a little bit more user-friendly.
When you click on files, pictures, or PDFs when someone sends them to you on Teams, they don't always appear on the system; you have to go back and click again. To be able to see pictures and documents for the first time is something that needs to be improved.
One thing I would like to be able to do is ping more conversations than I currently can. We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good.
For how long have I used the solution?
I have been working with Microsoft Teams for a couple of years.
I believe that we are working with the latest version.
It is deployed within the organization.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution.
What do I think about the scalability of the solution?
This solution is used by almost everyone in our organization. I would say there are more than 2,500 users.
How are customer service and support?
I once contacted technical support because I needed to change something I didn't have permission to change. That was the only reason I needed to contact them; otherwise, there is no reason.
Out of five, I would rate them a five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
My understanding is that there are licensing fees, but I'm not sure how much they might be.
What other advice do I have?
I would rate Microsoft Teams a nine out of ten because it is software that many people are familiar with. For example, if you have someone who needs to communicate with Teams, they will have the necessary software. There is a limited amount of information on both sides. It's not a lot of information to confuse you; it's straight to the point. It's also very good and easy to use.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2026
Popular Comparisons
TeamViewer
Atlassian Confluence
Zoom Workplace Business
Bitrix24
Slack Business - Enterprise
Skype for Business
Sendbird
GoToMeeting
Symphony
HCL Connections
Cisco Meeting Server
Cisco TelePresence
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- How does Microsoft Teams compare with Altassian Confluence?
- How can you review a Microsoft Teams history?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?
- Why is Virtual Meetings important for companies?


















