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Sr. Product Manager - AccuRev at a tech vendor with 1,001-5,000 employees
Vendor
May 11, 2020
Easy to share and collaborate while being fully integrated with our teams, culture, and behaviors
Pros and Cons
  • "It is easy to share and collaborate, including built-in, edit-in-place, autosave features, without having to download, edit, save, or upload."
  • "If I could completely eliminate Outlook and only use Teams, that would help me immensely. Productivity would increase drastically and many of our team members would be more efficient in our day-to-day, as we would be living primarily in a single tool."

What is our primary use case?

We use it for all communication between product development, product management, technical support, field teams, and other stakeholders. It is our primary vehicle for all communications. We have used it extensively to share content, such as spreadsheets, docs, PowerPoints, and other product related materials, for R&D and internal teams (e.g., the technical and field teams) as well as customer-facing documentation. With the recent COVID-19 forcing all our team members to work remotely, this solution has been an invaluable resource where we can easily set up virtual meetings (with or without video conferencing). 

What is most valuable?

We utilize the chat (with and without video calling) quite a bit as well as the ability to create content and store it. It is easy to share and collaborate, including built-in, edit-in-place, autosave features, without having to download, edit, save, or upload. We take advantage of the Wiki pages to schedule meetings through the calendar, which all but eliminates the need to use Outlook calendar. Teams is fully integrated with our teams, culture, and behaviors. It works as we work and is fairly flexible when configuring things that are team/program specific. 

What needs improvement?

If I could completely eliminate Outlook and only use Teams, that would help me immensely. Productivity would increase drastically and many of our team members would be more efficient in our day-to-day, as we would be living primarily in a single tool. I'm not a developer, but if Teams could be integrated with VS or Eclipse to easily share information in a chat panel, such as a task you are working on, roadblocks you may have run into, or if you need approval for something. 

This is not critical. It would be a nice feature to be able to have your own background, use a collage (if desired) when doing video calls, or use an animated emoji in place of your video during live chats (as a way to add more personal flavor to your personality).  

For how long have I used the solution?

More than one year.

Buyer's Guide
Microsoft Teams
December 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is very stable when compared to Fuze and Skype for Business.

What do I think about the scalability of the solution?

So far, it scales well.

How are customer service and support?

Not applicable at this stage.

Which solution did I use previously and why did I switch?

Yes, we have previously use Fuze as well as Rocket.Chat and Skype for Business. Fuze was unreliable. Skype for Business and Rocket.Chat lacked too many features.

As a large organization, we have used our fair share of tools, such as Skype for Business (S4B), Rocket.Chat, and most recently Fuze. Rocket.Chat is limited to chat only. Although you can share/attach docs, screenshots, and such, there isn't an easy way to organize the collection of data. If your team likes the ability to use a Wiki tool, there is nothing inherently built into Rocket.Chat for this. S4B is limited to video, chatting, and screen shares, lIke Rocket.Chat, for what it does, though it does it fairly well. However, as a tool for collaboration and communication with a team (large and small), S4B is too limited. Fuze, by far, is the worst tool. It was far too unreliable with calls (with or without video). Teams is a blend of Rocket.Chat, S4B, and a "working" version of Fuze.

How was the initial setup?

Straightforward.

What about the implementation team?

Vendor team.

What was our ROI?

Someone else handles it. I would estimate it has saved an average of at least one hour per day (for myself) as Fuze crashed too often, then I ended up reverting back to Skype for Business or GoToMeeting. 

Which other solutions did I evaluate?

Only Teams.

What other advice do I have?

Mostly, how to use it and best practices (real world compared to what we are using today).

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SAP technical consultant at a financial services firm with 51-200 employees
Real User
Sep 26, 2023
Helps us establish communication within the organization and has a straightforward setup process
Pros and Cons
  • "The initial setup process is straightforward for technical executives."
  • "Microsoft Teams could log in faster."

What is our primary use case?

We use Microsoft Teams to communicate with colleagues via scheduling meetings and calls.

What needs improvement?

Microsoft Teams could log in faster.

What do I think about the scalability of the solution?

We have 100 Microsoft Teams users in our organization.

Which solution did I use previously and why did I switch?

I use Zoom and Google Meet as well.

How was the initial setup?

The initial setup process is straightforward for technical executives.

What other advice do I have?

I rate Microsoft Teams a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
December 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.
Cloud Engineer at a comms service provider with 501-1,000 employees
Real User
Jul 31, 2023
Secure solution with an easy initial setup process
Pros and Cons
  • "It is a stable solution."
  • "Signing up for a new device for the solution is challenging."

What is most valuable?

The solution's most valuable feature is its ability to share documents easily.

What needs improvement?

It is challenging to sign up for a new device for the solution. It could be better.

For how long have I used the solution?

We have been using the solution for three years. At present, we use the latest version.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten.

What do I think about the scalability of the solution?

We have more than 2000 solution users in our organization. I rate its scalability a seven out of ten.

How was the initial setup?

The solution's initial setup is easy. I rate the process a nine out of ten.

What other advice do I have?

The solution is very secure. I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager - Delivery at a tech consulting company with 51-200 employees
Real User
Jul 31, 2023
User-friendly and ability to maintain group and conference information for project-related work
Pros and Cons
  • "I find the ability to maintain group and conference information for project-related work useful."
  • "One area that could be improved is the authentication process, especially related to Windows sign-on authentication."

What is our primary use case?

The video calls are the primary use case for me. 

What is most valuable?

Video calls and chats are essential features for me. Clear voice and video calls are preferable. 

Additionally, I find the ability to maintain group and conference information for project-related work useful. Microsoft Teams allow us to create projects and store relevant data, making it a good tool for me. I feel comfortable using it.

What needs improvement?

One area that could be improved is the authentication process, especially related to Windows sign-on authentication. Apart from that, Teams is great in terms of documentation.  

So, the authentication process needs to be better.

For how long have I used the solution?

I have been using Microsoft Teams for more than ten years. 

What do I think about the stability of the solution?

I would give the stability a ten out of ten. I haven't experienced any issues with Teams. It has been very stable for me.

What do I think about the scalability of the solution?

I would rate it a nine out of ten for scalability. It depends on the licenses and the number of users based on the licenses.

In our organization, we have around 250 users using this solution.

How are customer service and support?

From my perspective, I haven't personally interacted with technical support. However, from what I understand from my network team, Microsoft provides 24/7 support for any network-related issues.

How was the initial setup?

The initial setup is very simple and user-friendly. Microsoft has done a good job of making it easy to use.

We have both a desktop version and a web-based version.

What about the implementation team?

Deployment doesn't take much time to install Teams on a desktop or laptop. The deployment process is quick, especially with the authentication in place.

Which other solutions did I evaluate?

Zoom also works, but personally, I find Teams to be better than Zoom. Teams has been more reliable in my experience.

So, I find Teams to be better than other solutions like Zoom.

What other advice do I have?

Overall, I would rate Microsoft Teams a nine out of ten. It's a very good product. I would recommend using this solution. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ajenthan Aiyathurai - PeerSpot reviewer
Manager - IT at a manufacturing company with 501-1,000 employees
Real User
Top 5Leaderboard
Jul 31, 2023
A friendly and easy-to-install solution with a straightforward setup
Pros and Cons
  • "Microsoft Teams is a friendly and easy-to-install solution."
  • "I would like to receive fewer updates from Microsoft Teams."

What is our primary use case?

I use Microsoft Teams for studies and official purposes.

What is most valuable?

Microsoft Teams is a friendly and easy-to-install solution.

What needs improvement?

I would like to receive fewer updates from Microsoft Teams.

For how long have I used the solution?

I have been using Microsoft Teams for 10 years.

What do I think about the stability of the solution?

I rate Microsoft Teams ten out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams a nine out of ten for scalability.

How was the initial setup?

The solution’s initial setup is straightforward.

What about the implementation team?

The solution’s deployment took only a few minutes. Only one administrator is required for the solution’s deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We need to pay for Microsoft Teams' licenses on a yearly basis. Microsoft Teams is a cheap solution.

What other advice do I have?

I am using the latest version of Microsoft Teams. Around 50 users are using the solution in our organization, and we have no plans to increase the usage.

I would recommend Microsoft Teams to other users.

Overall, I rate Microsoft Teams ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Syed Abid  - PeerSpot reviewer
Snr. Infrastructure Architect (Data Centre) at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
Jul 31, 2023
A scalable and flexible solution to schedule meeting and chat remotely
Pros and Cons
  • "The tool is scalable, flexible, and good in all aspects. I am impressed with its meeting schedules, remote support, and chat."
  • "The solution should improve internal and external data expansion. I am not able to send records to an external member who has been added to the call. I am only able to send the file to the internal member. These features should be enabled in that Teams so that during the call, we can share the document file and discuss at the same time."

What is most valuable?

The tool is scalable, flexible, and good in all aspects. I am impressed with its meeting schedules, remote support, and chat. 

What needs improvement?

The solution should improve internal and external data expansion. I am not able to send records to an external member who has been added to the call. I am only able to send the file to the internal member. These features should be enabled in that Teams so that during the call, we can share the document file and discuss at the same time.

For how long have I used the solution?

I have been working with the solution for six months. 

What do I think about the stability of the solution?

I would rate the solution's stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate the product an eight out of ten. Sometimes, when you share the screen with a client it goes blank. It becomes clear once you rejoin the meeting. I think this is a bug or a drawback.  

Which solution did I use previously and why did I switch?

I have used browser-based applications like Zoom but find Teams to be much more flexible. 

How was the initial setup?

I would rate the tool's setup a nine out of ten. You just need to log in and download the file to get started. 

What's my experience with pricing, setup cost, and licensing?

I would rate the product's pricing an eight out of ten. 

What other advice do I have?

I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Software Engineer at a educational organization with 1,001-5,000 employees
Real User
Jul 31, 2023
Helps to chat and manage work with the calendar feature
Pros and Cons
  • "The solution has calendars that help us to manage work."
  • "The product needs to improve its stability."

What is our primary use case?

I use the solution for chatting at work. 

What is most valuable?

The solution has calendars that help us to manage work. 

What needs improvement?

The product needs to improve its stability. 

What do I think about the stability of the solution?

The solution is stable since it never broke up. It never became a problem. I would rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

My company has 200 users for the product. 

How are customer service and support?

I have never used the tool's technical support. 

How was the initial setup?

The solution comes with Windows 11. However, if you use Mac then you need to install it which takes only a couple of minutes to complete. 

What about the implementation team?

I can do the tool's deployment by myself. 

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Andrea Castorino - PeerSpot reviewer
Program Manager at a tech services company with 51-200 employees
Real User
Top 10
Jul 31, 2023
A scalable solution that helps us to communicate
Pros and Cons
  • "The tool is very useful since it helps us to share documents and make calls."
  • "The tool needs to improve its stability. There are issues when too many people use it at the same time."

What is our primary use case?

We use the solution to communicate between teams. During the COVID pandemic, we used the communication solution. Post that we follow a blended work approach where some of us work on-premises and others at home. The tool helps us to create meetings. 

What is most valuable?

The tool is very useful since it helps us to share documents and make calls. 

What needs improvement?

The tool needs to improve its stability. There are issues when too many people use it at the same time. 

For how long have I used the solution?

We have been using the solution since 2019. 

What do I think about the stability of the solution?

I would rate the tool's stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a ten out of ten. My company has 40-50 users for the product. 

How are customer service and support?

I have no direct experience with the support. If I have any issues, I talk to my colleagues. 

How was the initial setup?

The solution's deployment was easy and fast and got completed in two days. 

What other advice do I have?

The tool is very useful for us and I would rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.