Suresh Wijenayake - PeerSpot reviewer
Associate Director - Service Provider Solutions at Millennium Information Technologies
Real User
Top 10
Useful account syncing, scalable, and easy setup
Pros and Cons
  • "The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together."
  • "Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth."

What is our primary use case?

For all the meetings and events we are using Microsoft Teams.

What is most valuable?

The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together.

What needs improvement?

Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth.

When someone joins a meeting we are not able to kick them out.

For how long have I used the solution?

I have been using Microsoft Teams for approximately three years.

Buyer's Guide
Microsoft Teams
April 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,063 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft Teams is stable.

What do I think about the scalability of the solution?

The scalability of Microsoft Teams is good and is easy to do.

We have approximately 450 - 500 users using the solution.

Which solution did I use previously and why did I switch?

I have used Skype for Business and WebEx.

How was the initial setup?

The initial setup of Microsoft Teams is straightforward.

What's my experience with pricing, setup cost, and licensing?

We have a license needed to use Microsoft Teams.

What other advice do I have?

I would advise others to set the parameters correctly for security. You can transfer files between users in the chat window which is helpful.

I rate Microsoft Teams a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Business Analyst at a financial services firm with 1-10 employees
Real User
Helpful instant messaging capability, but the interface needs to be improved
Pros and Cons
  • "The most valuable feature for us was instant messaging."
  • "I didn't know that Teams is part of Office 365, so I think that it should be better advertised with its features and capabilities."

What is our primary use case?

Our company is small, with only six people. I work out of my home, and one of my colleagues does as well. The two of us used this solution for instant messaging and bits and pieces like that. We didn't actually use the full service because we're not a big company. We don't have an instant messaging infrastructure, so we use Teams instead. My other colleagues did not use it because they are mobile and do not sit at a desk during the day.

We stopped using it because my coworker is on maternity leave and will be off for another year. However, when she returns, we will probably go back to using Teams.

How has it helped my organization?

Microsoft Teams gave our small group the ability to chat via instant messenger.

What is most valuable?

The most valuable feature for us was instant messaging. I did like the fact that you could start various teams so that if you wanted to instant message certain individuals, you could have the group chats going on in the background. But again, we were such a small company, we didn't actually use it. I think if it was a large company, fantastic because you've got large multiple groups feeding in. For a small company, no.

I liked the idea of being able to share, but we used Dropbox, so we found that we didn't need to share documents. It would have provided another layer, but our team is not large enough to warrant a group of individuals, multiple locations, all feeding into one document at different times. We didn't actually have a need for that.

What needs improvement?

I didn't know that Teams is part of Office 365, so I think that it should be better advertised with its features and capabilities. It would be helpful for it to be more visible and what the benefits of it are. Documentation on its capabilities and guidelines on its use would also be helpful.

This solution would be improved with more functionality built into the interface. If you compare Teams to Lync, Lync is just a little box in the corner and it pops up and alerts you if someone is trying to contact you. With teams, you have to physically go in and look to see what is going on. The interface could be improved so that we don't have to manually check for things such as who is online.

For how long have I used the solution?

I used Microsoft Teams for about four months, but I no longer use it.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

There were only two of us in the company who were using this solution. As such, we never need to scale it.

Which solution did I use previously and why did I switch?

In this company, we did not use another solution prior to Teams. This was a quick and easy solution for instant messaging that was part of Office 365.

In my previous company, which was larger, there was an instant messenger called Lync that we used constantly.

How was the initial setup?

Once I knew to look for it, I searched for it and started it. The deployment took a couple of seconds.

What about the implementation team?

I set it up on my own.

Which other solutions did I evaluate?

As an instant messenger, Teams is not as good as Lync. However, it was built into Office 365 so we used it. We were only using it as an instant messenger, essentially trying to fill a hole rather than use it to its full capacity, 

What other advice do I have?

My advice for anybody researching this solution is to look on YouTube to get an idea of what it can do, and use it to its fullest capacity. That is what I did because it wasn't really clear what we could do with the product or how I could use it.

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
April 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,063 professionals have used our research since 2012.
Representative for the Nuclear Industry in Spain (EU) at a energy/utilities company with 501-1,000 employees
Real User
A perfect solution that helps with meetings and trainings
Pros and Cons
  • "The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot."
  • "I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams."

What is our primary use case?

We use the product for meetings and trainings. 

What is most valuable?

The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot. 

What needs improvement?

I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams.

For how long have I used the solution?

I have been working with the product for a year and a half. 

Which solution did I use previously and why did I switch?

Teams is better and more polished than Zoom. 

How was the initial setup?

The product's installation is easy and took only a few minutes to complete. 

What about the implementation team?

I did the solution's installation by myself. 

What's my experience with pricing, setup cost, and licensing?

The product's pro accounts are cheap. 

What other advice do I have?

I would rate the solution a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Technology Infrastructure Manager at a non-tech company with 501-1,000 employees
Real User
Easily scalable, good Skype features and excellent stability
Pros and Cons
  • "There is a new Skype feature in Teams that is excellent."
  • "The mobile application needs improvement. There are a lot of features on the web and desktop versions that aren't implemented yet on mobile."

What is our primary use case?

We are training an education company, so we primarily use the solution for this. We use it as a business communication tool among team members. 

What is most valuable?

In terms of administrating through Office 365, I like the administration panel. The configuration is easy and powerful. Its integration within Microsoft is very good.

There is a new Skype feature in Teams that is excellent.

What needs improvement?

The mobile application needs improvement. There are a lot of features on the web and desktop versions that aren't implemented yet on mobile.

It would be nice if more education features were added in future releases.

For how long have I used the solution?

I've been using the solution for about a year or so.

What do I think about the stability of the solution?

The solution is very stable; we haven't had any issues.

What do I think about the scalability of the solution?

The solution is very easy to scale.

How are customer service and technical support?

We have never contacted technical support.

Which solution did I use previously and why did I switch?

We previously used Microsoft's Yammer, but we've since switched to Teams.

How was the initial setup?

The initial setup was straightforward. We simply enabled it and downloaded the software, then sent the link to everyone, so deployment was very quick. Since we have 6,000 people in the company, we deploy it in batches to teams. The deployment isn't finished quite yet.

What about the implementation team?

We are handling the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

We use the solution for free since we are an education company. If we need to deploy the solution to our conference rooms we would need to pay, but we don't need to do that right now.

What other advice do I have?

We use the mobile, desktop and web versions of the solution and we use the cloud deployment model. We're partners with Microsoft.

In terms of advice, I'd recommend others carefully plan the project before implementing the solution. Figure out how you can test it and make other people comfortable with using the product before they receive it. Microsoft actually provides very good guides that can help.

I'd rate the solution ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Albarn PaulAlicante - PeerSpot reviewer
Information Technology Support Specialist at Code Expert Inc
Real User
Top 10
Straightforward to deploy and can be used on multiple systems with ease
Pros and Cons
  • "The most valuable feature of the solution is that it can be included in most systems...Scalability-wise, I rate the solution a ten out of ten."
  • "The application's user interface on Google has shortcomings that need to be improved."

What is our primary use case?

For communication purposes, we use Microsoft Teams in our company.

What is most valuable?

The most valuable feature of the solution is that it can be included in most systems.

What needs improvement?

The application's user interface on Google has shortcomings that need to be improved.

For how long have I used the solution?

I have been using Microsoft Teams for three years. I use the solution's latest version. My company has a partnership with Microsoft.

What do I think about the stability of the solution?

In terms of stability, there are some errors and issues at times. I rate the solution's stability a seven out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

In our company, almost 500 people use the solution.

How are customer service and support?

The solution's support is responsive. I rate the support team a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup as a nine on a scale of one to ten, where one is low and ten is high.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing as a five on a scale of one to ten, where one is cheap, and ten is expensive.

What other advice do I have?

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager for Network Operations & Maintenance at a tech consulting company with 5,001-10,000 employees
Real User
An easy-to-setup solution with good video calling features
Pros and Cons
  • "It is a scalable solution."
  • "Its screen-sharing feature could be better compared to a few competitors."

What is most valuable?

The solution has the best feature for video calling effects. Also, its collaborative perspective allows us to integrate different calling features. We can dial out international numbers as well.

What needs improvement?

The solution's screen-sharing feature could be better compared to Webex and Zoom. There could be more accessibility control for screens shared by other representatives in a work meeting.

For how long have I used the solution?

We have been using the solution for three to four years.

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten. We recently encountered some interruptions with its availability.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability a ten out of ten.

How are customer service and support?

We have never come across any challenges with the solution's technical support. Although, from a technological perspective, there will always be room for improvement.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup is easy. I rate the process a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately expensive than other Microsoft products.

What other advice do I have?

I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Receiver, Purchaser, IT Manager at Nomek AS
Real User
Scalable and great for remote meetings but needs to be more accessible outside of the office
Pros and Cons
  • "It's great for meeting conferences."
  • "The solution should fix the ease of use directly outside of the office environment. Right now, unless I'm at my office desktop, it's hard to access it."

What is our primary use case?

We use the solution for remote meetings.

What is most valuable?

The solution's most valuable aspect is that tap function.

It's great for meeting conferences. 

The solution is scalable.

What needs improvement?

I'm not sure if there are any improvements in terms of features that the solution needs right now. It works quite well for us.

The solution should fix the ease of use directly outside of the office environment. Right now, unless I'm at my office desktop, it's hard to access it.

For how long have I used the solution?

I've been using the solution for one to two years.

What do I think about the scalability of the solution?

You can scale the solution if you need to. It does quite well in that regard and covers our needs very well. A company that needs to expand it out can do so quite easily.

Currently, we don't have more than 15 users on the solution.

How are customer service and technical support?

I've never used technical support. Therefore I can't speak to the quality of service. I have no idea how responsive they are or how knowledgeable they might be.

Which solution did I use previously and why did I switch?

For business purposes, we previously used Skype. Personally, I liked Skype the best at the beginning, when we started using Teams. However, now I'm okay with Teams as well. I really liked Skype's interface, and I was used to its layout and using it. I'm not sure if there's too much of a difference in terms of the services they offer and their functionality.

What other advice do I have?

We're just customers. We don't have a business relationship with Microsoft.

I'd rate the solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at a transportation company with 501-1,000 employees
Real User
Greta integration with Microsoft products, good call quality, and perfect for large group meetings
Pros and Cons
  • "We like that you can get a lot of users on one call without the call actually failing or losing quality. Hosts can connect, if I recall correctly, up to 90,000 people. If you need a massive company-wide meeting, you can do it."
  • "The UI can be further improved upon. When I used to use Skype, Skype was a small window that opened on your desktop. With Teams, when you use it, it occupies your full screen just like if you were in Word or Excel. Skype worked more like an app, which I preferred. I liked being able to use it in a minimized screen. If Teams could emulate that a bit, it would be a better user experience."

What is our primary use case?

We primarily use the solution for video conferencing and meetings.

What is most valuable?

There are a lot of applications being developed on Microsoft for Teams. They are building out a lot of Office 365 apps and the integration with everything is great.

The call quality has been very good, especially compared to Skype.

We like that you can get a lot of users on one call without the call actually failing or losing quality. Hosts can connect, if I recall correctly, up to 90,000 people. If you need a massive company-wide meeting, you can do it.

What needs improvement?

The UI can be further improved upon. When I used to use Skype, Skype was a small window that opened on your desktop. With Teams, when you use it, it occupies your full screen just like if you were in Word or Excel. Skype worked more like an app, which I preferred. I liked being able to use it in a minimized screen. If Teams could emulate that a bit, it would be a better user experience.

When we share the screen, we can't actually take control of the user's screen. When I'm trying to do some activity for another person or want to change something for them, it's not possible. In a technical way, I would like to take control of a system where I'm seeing the screen and I want to do some changes, while we are discussing things during meetings.

For how long have I used the solution?

We've been using the solution for about six months now. It hasn't been that long.

What do I think about the stability of the solution?

There are occasional patches that are released and updates that need to happen. Occasionally services go down. However, for the most part, the solution is stable.

What do I think about the scalability of the solution?

We haven't had any scalability issues so far. With the COVID-19 situation, our usage really shot up on Teams. We didn't run into any problems scaling up. So many people who were not using Teams are on the platform now. Previously, the solution was used by 30-40% of the company, and now it's closer to 70-80%. 

How are customer service and technical support?

I've never been in touch with technical support.

Which solution did I use previously and why did I switch?

We used to rely on Skype and have since moved over to Teams. It was pretty simple for us to decide on Teams because we were already using Microsoft products. 

A lot of the products that we use are Microsoft, including Skype. However, Microsoft is slowly stopping support for Skype and they're moving towards Teams due to the fact that a lot of applications are getting developed now on Teams.

How was the initial setup?

It took our company about two months to put everything in place. We had to do some integration with a few of our colleagues.

What's my experience with pricing, setup cost, and licensing?

I'm not really too sure on the pricing. That is not something that I handle. That is something that our payment team handles. 

What other advice do I have?

We're just a customer. We're not partners with Microsoft.

I would rate the solution eight out of ten. If the UI was better, where the system wouldn't take over the whole screen. I'd rate it higher. I'd also rate it higher if there was the capability not to just share screens, but to take over the screens of other people in a meeting, so discussions and changes could happen in real-time.

I'd definitely recommend Teams over both Skype and Zoom. In my opinion, it's far superior.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user