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AnupKumar4 - PeerSpot reviewer
Senior QA Automation Engineer at Xoriant
MSP
Apr 30, 2024
Facilitates bug tracking in our projects, easy to collaborate but communication features could be enhanced
Pros and Cons
  • "Jira is great for story management."
  • "Test case management could be more user-friendly. When we add or update test cases, there should be a better way to organize them within the dashboard."

What is our primary use case?

I use Jira for maintaining our user stories, creating defects, and tracking progress. It's a part of my daily workflow. We have a dashboard where we manage stories within sprints, see backlog items, and keep track of both open and closed defects.

How has it helped my organization?

Jira facilitates bug tracking in our projects. When we find a defect, we log it in Jira and assign it to a developer. Once the developer fixes it, the defect moves into verification or the QA stage. The QA team validates the fix, and if everything is good, they close the defect. If needed, they can re-assign it back to me with comments.

What is most valuable?

I like how easy it is to collaborate. We can add comments and tag specific people, which is useful for both onshore and offshore teams. Here, we can tag the person easily, and Jira updates. The commenting feature keeps everyone updated on what work has been done. Jira has a lot of versatility, which makes it a handy tool.

Within Jira, we can tag stories by the current sprint and associate them with the developer working on them. We also use Jira to track story points and progress based on status. Once a story is ready for QA, the QA team can create sub-tasks directly in Jira and start their work. 

So, Jira is great for story management, but I'd like to see better tracking of employees' daily status for improved visibility for higher-level stakeholders.

What needs improvement?

The communication features could be enhanced. While Jira sends email notifications when comments are added, it would be great to have a more real-time chat function directly within the Jira dashboard. This would streamline communication when we need to clarify defects.

Also, test case management could be more user-friendly. When we add or update test cases, there should be a better way to organize them within the dashboard.

Buyer's Guide
Jira
May 2026
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
895,272 professionals have used our research since 2012.

For how long have I used the solution?

I've been using Jira for over seven, maybe eight years now.

What do I think about the stability of the solution?

I haven't experienced any stability problems myself, but there's always room for improvement. So, I would rate the stability an eight out of ten. I have not faced any major issues with Jira's stability.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten.

Everyone uses Jira. If something isn't working, that person likely isn't working either.

How are customer service and support?


Which solution did I use previously and why did I switch?

I've always worked with Jira since the beginning. It is a tool 

How was the initial setup?

The initial setup of Jira is relatively straightforward.

What's my experience with pricing, setup cost, and licensing?


What other advice do I have?

Overall, I would rate the solution a seven out of ten.

I would recommend using it. It's the only tool where everyone can work within a single system, and we can track each other's records. That's a tool that helps people stay aligned.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Hasan Hüseyin TEZCAN - PeerSpot reviewer
Senior Project Manager & Project Technical Leader at C Tech Bilisim Teknolojileri San. ve Tic. A.S.
Real User
Apr 25, 2024
Helps to schedule tasks, customize them, and track progress within sprints
Pros and Cons
  • "I have experience with Jira's bulk tracking and issue management. We use it to add new features to our product, fix bugs, and address customer feedback."
  • "Improvements in Jira for the next release could include adding AI tools for dashboarding, making it easier to report insights, and enhancing business intelligence capabilities. It should also improve on-prem support. As far as I know, Jira's on-premise support is being discontinued. From last year onward, they stopped providing on-premise licenses and now only offer cloud support. This shift happened gradually, and I believe they now only offer cloud licenses."

What is our primary use case?

I use Jira to schedule tasks, customize them, and track progress within sprints. We follow a two-week sprint structure and manage all our tasks within Jira accordingly. We use it in the defense industry, and our applications are related to satellite communication. 

What is most valuable?

I have experience with Jira's bulk tracking and issue management. We use it to add new features to our product, fix bugs, and address customer feedback.

The features I find most valuable for work and team productivity are creating subtasks and tracking their completion. Additionally, reporting features such as burnout charts and task reporting are quite valuable for us. 

The tool's integration capabilities with other tools are quite nice. It's an open tool that easily integrates with third-party products like Microsoft Project and GitHub. Integrations work smoothly; we've also integrated it with requirement management tools per our needs.

What needs improvement?

Improvements in Jira for the next release could include adding AI tools for dashboarding, making it easier to report insights, and enhancing business intelligence capabilities. It should also improve on-prem support. 
As far as I know, Jira's on-premise support is being discontinued. From last year onward, they stopped providing on-premise licenses and now only offer cloud support. This shift happened gradually, and I believe they now only offer cloud licenses.

For how long have I used the solution?

I have been working with the product for ten years, since 2014. 

What do I think about the scalability of the solution?

My company has 200 users, of which nine to 10 are from my team. 

How are customer service and support?

The documentation and the internet are enough to clear our doubts. 

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's deployment is easy; I rate it a nine out of ten. It can be completed in two to three days. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is expensive. The new pricing is indeed quite expensive compared to what it was a few years ago. Last year, when we intended to renew our subscription, we found the pricing considerably higher.

What other advice do I have?

The decision to use Jira on-premise instead of the cloud is primarily driven by security concerns, especially in industries like defense, where sensitive information must be protected.

We want to continue using the tool, but we may have to explore other options due to the lack of on-premise support and Atlassian's emphasis on cloud deployment. If it extends its support for on-premise usage in closed network environments, we would gladly continue using it, considering our current investment and experience with the platform. However, if no such support is provided, we may need to evaluate alternative solutions that can be deployed on-premise.

I recommend using Jira because it's easy to work with and open, allowing for integration and development of additional features if needed. Its ecosystem is vast, with a large community worldwide using Jira, and it offers many add-on products for various needs.

I rate the overall product an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Jira
May 2026
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
895,272 professionals have used our research since 2012.
Real User
Apr 24, 2024
A cloud solution for field management and task assignment
Pros and Cons
  • "The integration of other open source tools with Jira is very useful. It allows us to create documents and transcriptions, making it versatile beyond software development."
  • "The release of a MailServer feature within Jira would be beneficial."

What is our primary use case?

Jira is used for field management and task assignment. We use Jira on the project management side. We also use storyboards for planning and scheduling. It can be used for tracking and managing issues. It provides a dashboard showing what's open and what's closed. We can access all these details there.

How has it helped my organization?

The easy tracking feature is available, but it serves as the foundation of Jira within the bundle. Apart from that, the software supports individual development and testing with LiveStack. Previously, we use Insight to identify additional defects, which could be related to multiple test cases. A single defect might encompass multiple test cases, and vice versa, with different defects linked to various test cases. Having a separate defect management system would allow for one-to-one, one-to-many, or many-to-one mappings. We are unable to perform all of these tasks with the current issue tracker.

What is most valuable?

The integration of other open source tools with Jira is very useful. It allows us to create documents and transcriptions, making it versatile beyond software development. Jira was originally developed for IT projects, but it can also be effectively utilized for non-IT sectors. It enables tracking and maintenance of projects outside the IT domain as well. I recommend the solution.

The reporting feature is very beneficial. Customers can report using the predefined report template.

The workflow is fine, but it's only integrated within Jira and not with other tools. Additionally, the SQL query is also very helpful.

What needs improvement?

In project communication, it is necessary to train every new member who joins us for Jira. Apart from training, using Jira for project planning and scheduling can be very helpful.

Remote collaboration is helpful. We need to conduct screen sharing sessions with everyone, it would be even better if Jira could provide integrated screen sharing capabilities and enhanced email communication features. Therefore, the release of a MailServer feature within Jira would be beneficial.

If I want to create a Jira account, I need an email ID. If Jira will provide the same functionality as Gmail, such as a mail server, then collaborating via Jira email will be possible. Additionally, for trained individuals, we can share screens within Jira itself.

For how long have I used the solution?

I have been using Jira for over 5 years.

What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability a 9 out of 10.

What do I think about the scalability of the solution?

We have three member along with a founder and co-founder using this solution.

I rate the scalability a 9 out of 10.

How was the initial setup?

The initial setup is easy but if any new ecommerce is coming into picture, it can be difficult.

I rate the initial setup a 10 out of 10, where one is difficult, and ten is easy.

What's my experience with pricing, setup cost, and licensing?

We are using for free version. The pricing is very cheap and has a very nominal fee.

What other advice do I have?

Overall, I rate the solution a 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Osama Shatarah - PeerSpot reviewer
Product Owner at Algoriza
Real User
Apr 17, 2024
Excellent for writing user stories and adjusting metrics but expensive
Pros and Cons
  • "The most valuable feature of Jira for sprint planning is the timeline feature, which allows for better visualization and planning of releases."
  • "Jira lacks easy capacity calculation compared to TFS, making it harder to know how much work to allocate to each specialist."

What is our primary use case?

I have managed various projects using Jira, including tasks for the government, the environmental sector, education, and donation applications. I have also worked on multiple websites for marketing and search engine optimization.

What is most valuable?

The most valuable feature of Jira for sprint planning is the timeline feature, which allows for better visualization and planning of releases. However, there are limitations compared to other tools like TFS, which offer more flexibility with features like user stories, epics, and initiatives without extra fees. Despite this, Jira's ease of adding user stories to sprints and connecting them to releases is very good.

What needs improvement?

Jira lacks easy capacity calculation compared to TFS, making it harder to know how much work to allocate to each specialist. In TFS, it is simpler to manage capacity and reassign tasks when necessary. Additionally, a feature in TFS automatically creates relevant tasks based on a code snippet linked to a user story, saving time and effort in task creation. This feature isn't available in Jira, which makes task management less streamlined.

For how long have I used the solution?

I have been working with Jira for almost two years.

Which solution did I use previously and why did I switch?


What's my experience with pricing, setup cost, and licensing?

Jira is expensive.

What other advice do I have?

I recommend Jira for its usability, especially for writing user stories and adjusting metrics, though it is expensive.

Jira has improved our team's productivity mainly through integrations, particularly with Slack. This integration helps keep track of changes made to user stories, providing alerts for any updates. 

I would recommend Jira for managing projects in agile environments, but certain features are necessary for better functionality, like improved capacity calculation and streamlined task creation. Additionally, Jira can be expensive, so essential tools like test planning should ideally be included in the standard subscription rather than requiring costly third-party plugins.

Overall, I would rate Jira as a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Yogesh Kapse - PeerSpot reviewer
Sr. Sales Manager at ESDS Software Solution Pvt Ltd.
Real User
Apr 14, 2024
Easy to implement, easy to use, and suitable for smaller projects
Pros and Cons
  • "The burndown charts help track projects."
  • "Scripts should be more readily available for implementing projects."

What is our primary use case?

We are using the solution for project management.

How has it helped my organization?

The solution helps to track issues related to project management. It helps with different activities like assigning tasks and reacting to issues.

What is most valuable?

Linking the issues to members in the team and outside the team has been valuable. Jira's reporting and analytics features are very important for analyzing the entire sprint activity at the end or middle of the sprint. The tool helps track the capacity, velocity, assignments, and different team members’ activities. We can track the entire sprint speed. The burndown charts help track projects. Over time, the tool has completely adapted to our project's scanning needs. We use it however we want and change the settings as we want. So it's quite adaptive.

What needs improvement?

The product must provide more automation. Scripts should be more readily available for implementing projects. It should provide quick launch features to build projects.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

I rate the tool’s stability an eight to nine out of ten. It's quite stable. We haven't faced any issues.

What do I think about the scalability of the solution?

The tool is quite scalable. It was quite useful for our projects. I rate the scalability eight out of ten. We have 30 to 40 users. We use the product daily.

Which solution did I use previously and why did I switch?

I have used Azure for some projects. We switched to Jira because it is easy to implement and use. It is good for smaller projects. It is easier to start using Jira than other products.

How was the initial setup?

The initial setup was quite easy. I rate the ease of setup an eight out of ten. The product is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The price is quite competitive. I rate the pricing a seven to eight out of ten.

What other advice do I have?

I will recommend the product to others. It is easy to use and implement. Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gorazd Hribar Rajteric - PeerSpot reviewer
OSS Expert & Team Lead at Telekom Slovenije
Real User
Apr 10, 2024
Provides high flexibility to create new workflows quickly, but the performance and stability degrade as the database grows
Pros and Cons
  • "The product provides high flexibility to create new workflows quickly."
  • "The performance and stability are visibly degrading since the database has been growing every year."

What is our primary use case?

We use the solution primarily for the IT development processes since we also develop some internal software and integrations. We use it for IT support. We also use the project management features. We help create some custom projects within Jira and assign or dedicate some of the projects to top-level projects. Some are epic projects. We have our own custom project structure within Jira.

What is most valuable?

The product provides high flexibility to create new workflows quickly. There isn't much work. We use it to track developers' and other IT personnel's time. Everybody enters all the tasks so we can create reports quickly. The integrations are fairly straightforward. The reporting and analytics feature considerably impacts our project management and decision-making process. I rate the impact an eight out of ten.

What needs improvement?

We had quite a lot of issues integrating BMC Remedy and Jira. They're different. A lot of information needs to be exchanged. The changes that need to be promoted from one on-site to another are challenging. It is easier to integrate Jira with other systems than BMC Remedy. The database has grown since we've been using the tool for 12 years. The performance and stability are visibly degrading since the database has been growing every year.

For how long have I used the solution?

I have been using the solution for 12 years.

What do I think about the stability of the solution?

I rate the stability a six out of ten. We have a large database.

What do I think about the scalability of the solution?

The demand is growing. Even though we put in additional and better hardware, the scalability is not what we would like it to be. I rate the scalability a four or five out of ten.

How was the initial setup?

The deployment took a couple of months. We needed a team of five to ten people to deploy the product. I rate the ease of setup a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a seven out of ten. The tool is expensive.

Which other solutions did I evaluate?

We looked for an alternative since Jira’s licensing is expensive. We tested five to six other products. However, we chose Jira because it is quite a solid product. We had a lot of data to migrate and didn't want to spend too much time doing that.

What other advice do I have?

We don't use bug tracking in Jira. I haven't contacted support at all. I’m not responsible for maintaining the Jira deployment. My colleagues take care of it. I might recommend the solution depending on the size and purpose someone wants to use it for. If we don't have personnel to administer Jira, we will have to hire a relatively expensive company to do it. Overall, I rate the product a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sweta Purvey - PeerSpot reviewer
Python Developer at Crosslynx
Real User
Apr 22, 2024
An affordable tool with an easy initial setup phase
Pros and Cons
  • "The product's initial setup phase is easy."
  • "Sometimes, we create the same bug with two or three different Jira tickets in my company, which leads to duplication, making it an area where improvements are required."

What is our primary use case?

I use Jira in my company for my projects or the tasks assigned via the tool. I also use Jira as a scrum tool.

What is most valuable?

The solution's most valuable feature is that I used the tool to deal with bugs. In my project, with the bug assigned to me by my company, I was given the backlog and the code. Whenever I had to add it, I used to request Git for code push, pull, and merge, and then I used to paste that GitID into Jira. It was very easy for the other developers to handle whatever code I did.

What needs improvement?

At times, I am not able to report a bug. Sometimes, we create the same bug with two or three different Jira tickets in my company, which leads to duplication, making it an area where improvements are required.

For how long have I used the solution?

I have been using Jira for two years. My company is a customer of the tool.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

With the latest versions being released, I feel Jira is being improved daily.

My previous organization used Jira, and now, my current company also uses it.

How are customer service and support?

The solution's technical support needs just to understand the customers' environments and improve or provide a better version of the tool. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup phase is easy.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

It is an affordable tool.

What other advice do I have?

From a project management perspective, my project manager assigned some Jira tickets, and I started to do it on a weekly and daily basis. I send a request to a Jira ticket to open it, and during the process, I start describing how I am replicating that issue, explaining it in that Jira ticket. After that, I resolved that Jira ticket put that Git code in the expression part, and submitted it.

Regarding reporting and analytics features, my company uses Jira for software development projects as if it were a single tool. My company uses the tool in a manner where we send requests to one developer, and they open a Jira ticket using the email. Every day, they update so that everybody is able to see it without any description, while my team can see what the developer is doing daily. If a developer is updating, everybody can see that in the company. The tool is very easy to use, and it is easy to understand areas like script planning, story points, and backlog grooming.

I recommend the product to those who plan to use it. I worked with two scrum tools. In Azure also, my company uses scrum, which is a little bit uncomfortable for me, but I am very comfortable with Jira, a major reason I suggest it to other people.

I rate the overall tool a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Manager at a financial services firm with 51-200 employees
Real User
Apr 21, 2024
Offers Kanban board and other ways to customize projects, columns, and fields
Pros and Cons
  • "Integration is good."
  • "ClickUp is a good alternative to Jira, so they have a better interface [GUI]. I don't like Jira's graphical interface - it could be more user-friendly. Jira looks old school."

What is our primary use case?

I use it for hours tracking with Tempo login, task management, project management, and time booking with the Tempo plugin.

How has it helped my organization?

Jira supports our bug-tracking process. We use reports to track bugs. We create reports, and then the issues are fixed.

We have also customized Jira with add-ons and integrations. For example, we use the Tempo plugin for time booking.

What is most valuable?

I like that there are a lot of features and options, like the Kanban board and other ways to customize projects, columns, and fields.

Jira's reporting and analytics features are also good. 

For project management analytics, we use features like cost tracking, etc.

Integration is good. A lot of tools we use can connect to Jira using the API, making things easier.

What needs improvement?

ClickUp is a good alternative to Jira, so they have a better interface [GUI]. I don't like Jira's graphical interface - it could be more user-friendly. Jira looks old school. 

Also, the administration part of Jira should be simpler for project managers and Jira administrators. It has many configuration areas, which can be confusing.

So, the administration part could be more simplified. 

For how long have I used the solution?

I have been using it for ten years. 

What do I think about the stability of the solution?

It is quite stable. I would rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

ClickUp has more features, so I'd rate Jira around seven for scalability.

On average there are around 500 end users using this solution. 

How was the initial setup?

For some projects I'm involved in, we use the cloud version. Most of our clients are moving to the cloud.

On-premise, because it has more features than the cloud version, or at least the cloud versions our clients have purchased.

What's my experience with pricing, setup cost, and licensing?


What other advice do I have?

Overall, I would rate the solution a nine out of ten. I would recommend using this solution. Go for it! 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.