I have used Jira for defect management and issue management. This includes defect categorization, defect analysis, and defect summary, as well as exporting the defects. I have primarily used it from a user side perspective in both ITSM and agile delivery contexts.
System Engineer at a consultancy with 10,001+ employees
Effective defect management, saves time, and has substantial analytics
Pros and Cons
- "Jira provides substantial analytical aspects, especially in defect categorization and routing."
- "From an automation perspective, there are more aspects that could be needed, especially regarding natural language reporting in the generative AI context."
What is our primary use case?
How has it helped my organization?
Jira provides substantial analytical aspects, especially in defect categorization and routing. These features contribute to significant effort savings, roughly between ten to 15 person-days. Additionally, it aids in program management and overall effort management.
What is most valuable?
Jira provides substantial analytical aspects, especially in defect categorization and routing. These features contribute to significant effort savings, roughly between ten to fifteen person-days. Additionally, it aids in program management and overall effort management.
What needs improvement?
From an automation perspective, there are more aspects that could be needed, especially regarding natural language reporting in the generative AI context. I did an integration with UiPath on Jira, focusing on defect routing, however, the API documentation was not adequate.
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August 2025

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For how long have I used the solution?
I have used Jira for almost eight to ten years.
What other advice do I have?
Jira is definitely recommended. I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Partner Account Manager at Siav
Enables me to monitor and track work in progress
Pros and Cons
- "Jira is quite easy to use and very simple from my point of view."
- "The user interface could be improved from a user experience standpoint."
What is our primary use case?
Jira is used primarily for ticketing, escalations, and tracking work in progress. It is also integrated with other tools within the company. Additionally, we open Jira to customers for ticketing purposes.
How has it helped my organization?
Jira is very useful and allows me to know who is in charge, who the owner is, and monitor and track work in progress.
What is most valuable?
Jira is quite easy to use and very simple from my point of view. It is very useful and direct and allows monitoring and tracking of work in progress.
It integrates well with other tools in the company and is opened to the customer for ticketing. It is stable with no scalability issues experienced.
What needs improvement?
The user interface could be improved from a user experience standpoint. It needs to be more visually appealing and customizable to display key data effectively.
There's room for improvement in the search tool, as it can be challenging to locate tickets directly.
For how long have I used the solution?
I am quite new to the company and joined one year ago, however, Jira has been used for several years.
What do I think about the stability of the solution?
It's stable. I have never experienced any trouble concerning scalability or heard from customers about issues related to performance or usability.
What do I think about the scalability of the solution?
Jira is stable, and I have not experienced any issues with scalability. Customers have not reported any problems related to this.
Which solution did I use previously and why did I switch?
We use Teams officially at the company level, while the engineering team uses Slack.
Which other solutions did I evaluate?
We use Microsoft Copilot alongside Microsoft Office, integrating different AI engines according to customer choices.
What other advice do I have?
The user interface needs improvement in terms of visual appeal and customization. The search feature could also be enhanced for better efficiency. Rating the overall solution would be nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Jira
August 2025

Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,685 professionals have used our research since 2012.
Head Section Mobile Developer at a manufacturing company with 10,001+ employees
Useful in project management and tracking but improvement is needed in integration
Pros and Cons
- "We use Jira for project management and tracking."
- "I want the tool to integrate connectors."
What is our primary use case?
We use Jira for project management and tracking.
What needs improvement?
I want the tool to integrate connectors.
For how long have I used the solution?
I have been using the product for five years.
What do I think about the stability of the solution?
Jira is stable.
What do I think about the scalability of the solution?
The solution is scalable. My company has 300 users.
How was the initial setup?
Jira's deployment is easy.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is reasonable.
What other advice do I have?
I rate the product a nine out of ten overall.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Quality Assurance Group Lead at Samsung
An User-Friendly Cloud-based Issue Tracking Solution
Pros and Cons
- "The monitoring, flexibility and tracking are really good in Jira."
- "When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect."
What is our primary use case?
Jira is used for all the project management, on all the stages of project management. So then we create a Kanban board and move on to creating the stories.
We create the story points, break down the requirements, and then create the Sprint accordingly. Based on that, we can manage in Jira how many user stories we will pick in what Sprint. And based on the dependencies of the user stories, this is the flexibility that Jira provides. Then we have also got various, you know, sub-tasks, which we have to complete to accomplish the DoD (Definition of Done). We can mark the Sprint as complete when these particular tasks are completed. So that gives very good monitoring of the project where the project is
going on.
When it comes to the testing part, so testing is end-to-end on Jira. We can take the user stories based on the acceptance criteria. The test cases are created in Jira, and the business analyst team reviews those test cases. Based on their feedback, the test cases are updated. Those test cases are being executed. So there is clear tracking of the test execution, and all the test cases are also linked with the user storage. We have end-to-end tracking of what test case is executed for what user story. So that is the best part of Jira.
What is most valuable?
The monitoring, flexibility and tracking are really good in Jira.
What needs improvement?
When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect.
For how long have I used the solution?
I have been using Jira for eight years.
What do I think about the stability of the solution?
Jira is a stable product. I have seen the growth in the solution’s stability for the last eight years. The current version is quite stable and is a robust system.
What do I think about the scalability of the solution?
Overall, the solution is scalable. Jira is quite easy to scale. If we have five projects working on Jira and we have about five more projects to be incorporated, it's easy to install Jira for those five projects as well. Presently, twenty five thousand users are using Jira.
How are customer service and support?
We have been using this for the last eight years and we are quite accustomed to that. We don’t need much support from Jira or Atlassian. Yes, but we have got an enterprise version of that, and their support is quite quick.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I was using HPE Quality Management Tool.
How was the initial setup?
The initial setup of Jira is very easy. I have been an administrator, so I would say that because used to it. But in comparison to other systems, yeah, it’s quite easy and user-friendly. The deployment takes two to three days of time. Forty people are required for the maintenance of the solution.
What about the implementation team?
I implemented it myself as an administrator of Jira.
What's my experience with pricing, setup cost, and licensing?
Compared to the value Jira provides, it’s not that expensive. It has an yearly licensing cost.
What other advice do I have?
Use all the reports which are generated. You have to make a system for the process. Here is a small example during a subtask. The time input via the source is not mandatory. But you have to make it mandatory either from the back end.
You’ll not be able to fetch the reports on the performance, the health of the project, capacity management, or IT management if the data is not input properly. So this is something which people most people don’t take care of as a Jira planning. But when you plan a project, you have to plan these things.
I rate the overall solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Manager at Purpleslate
Helps to track multiple projects and has good reporting features
Pros and Cons
- "Jira has a good reporting system. It also has an API, so we can do all sorts of reporting."
- "A lot of features, such as time tracking, are only available through the marketplace. If multiple users are working on a user story, we aren't able to pull out the reports. So, there are many things that they aren't offering. They are available only through the marketplace. That's not good for a product."
What is our primary use case?
We use it for project tracking. We do software development. We implement software development lifecycle, and we use Bitbucket for CI/CD pipelines.
How has it helped my organization?
We have a lot of vendors operating on multiple projects, so in terms of operations, we need to maintain the backlogs of different projects. The sprint approach for roadmaps is cool in Jira, but we are looking at whether the same option is available in Azure DevOps because one of our clients is looking into using Azure DevOps.
What is most valuable?
Jira has a good reporting system. It also has an API, so we can do all sorts of reporting.
What needs improvement?
There are a lot of things. A lot of features, such as time tracking, are only available through the marketplace. If multiple users are working on a user story, we aren't able to pull out the reports. So, there are many things that they aren't offering. They are available only through the marketplace. That's not good for a product.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
It's stable. The stability on the cloud is 99%, but we have deployed it on a virtual machine.
What do I think about the scalability of the solution?
Both cloud and on-prem deployments are scalable. I'd rate it an eight out of ten in terms of scalability.
Our clients are small and medium enterprises.
How are customer service and support?
I'd rate it a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup on the cloud is easy. I'd rate it a nine out of ten in terms of the ease of setup. The on-prem setup requires some work. I'd rate the on-prem setup a five out of ten in terms of the ease of setup.
We have four people who are working on Jira maintenance.
What's my experience with pricing, setup cost, and licensing?
It's not very cheap. It's also not very costly. I'd rate it a five out of ten in terms of pricing.
What other advice do I have?
I'd recommend it to others. Overall, I'd rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Senior Operations Analyst at Etoro
Easy to set up with great documentation and 24/7 support
Pros and Cons
- "It includes by default all the necessary tools for a project manager to work and make their work more efficient."
- "The reporting tool and the approval tool need work."
What is our primary use case?
I use Jira for project management. I track all my projects through Jira, including the resources, the time, the deadlines, or the roadmap. For me, it's the tool to check the status of the project. If we have time to get more people on the team, we can use it to show the up-skilling and the availability of the team.
What is most valuable?
They offer 24/7 support.
It's easy to set up.
There's lots of documentation to help you learn about the solution and troubleshoot issues.
The stability has been great.
A company can scale Jira if it needs to.
It includes by default all the necessary tools for a project manager to work and make their work more efficient.
What needs improvement?
The reporting tool and the approval tool need work. The basic reporting tool includes only a few basic reports. If you need an advanced report you need to download a specific plugin, install it, and customize your reports on it. Sometimes you need to know SQL, let's say, in order to get the reports. It's not user-friendly.
With the approval tool, it's complicated in order to create the flow in Jira in order to achieve the approval process among different people. That needs to be simplified.
For how long have I used the solution?
I've been using Jira for almost now seven years. I have used Jira from 2015 until now.
What do I think about the stability of the solution?
It's a very stable solution; we've had no problems at all with that. There are no bugs or glitches. It doesn't crash. It's reliable.
What do I think about the scalability of the solution?
The product is quite scalable. If you want to expand it, you can.
We have hundreds of people on the solution in our company currently.
How are customer service and support?
I've used customer support in the past and have found them to be helpful and responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not complex. From what I understand, it's an easy setup and it's straightforward. They have a lot of user manuals as well, and they have also 24/7 support across different countries if you need help at any time.
What's my experience with pricing, setup cost, and licensing?
While there is a cost associated with the solution, and licensing needed, it's not an aspect I deal with directly.
What other advice do I have?
I'm not sure which version I am currently using. the admin team handles the versions and updates.
I'd advise new users to read the user manual first, before jumping in. They are really helpful and informative.
I would rate the solution at a nine out of ten. It is one of the best tools that I have used. It's helped me a lot in my daily job. For me, it's the best tool in order to track teams and projects.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Agile and DevOps Coach at Infosys
Good user interface, functionality expandable using plugin system, and it helps us track Agile projects at the initiative level
Pros and Cons
- "The most valuable feature is Jira Align, which is a plugin that helps you to understand the progress that is made against each epic."
- "Nowadays, many organizations are moving toward the Objectives and Key Results (OKR) framework, and this is something that Jira should be able to accommodate."
What is our primary use case?
We use Jira for project management.
How has it helped my organization?
Our team really needed something to help us track the progress that is made against our system-level requirements, and this solution helps us in that regard.
What is most valuable?
The most valuable feature is Jira Align, which is a plugin that helps you to understand the progress that is made against each epic. I have had limited exposure to it but by using Align, we can also see the progress concerning Initiatives, including progress made against the requirements.
In general, Jira Align is very useful for management. It allows them to see the big picture and what is really happening from a team-execution point of view. Being able to see progress against their Initiatives is a nice feature.
The UI is good, and it helps us to see what needs to be done to complete our sprints.
What needs improvement?
Nowadays, many organizations are moving toward the Objectives and Key Results (OKR) framework, and this is something that Jira should be able to accommodate. Jira should understand that at the leadership level in an organization, such as the C-level or even below that, they don't like to have an epic creator. Rather, they are interested in observing all of the corporate objectives that are being turned out by the team.
OKR is a very important feature for them to add, and it's a big investment. There are separate tools that are trying to support and enable people to use this framework. If Jira could do that, it would be great because we don't want to integrate multiple tools. For example, we don't want to use one for OKR and another one for Agile backlog items. If we can have support for everything using one tool, it would be helpful. That said, it would require a big investment to implement.
The biggest drawback that Jira has is that they don't have a separate chart to show metrics for lead time, cycle time, and throughput. We use the control chart as a workaround but it's not giving us the correct metrics. The metrics are skewed because the chart shows us some items that are still in an open state. This is something that needs to be fixed. By comparison, Rally Software has a feature that enables people to understand the lead time, cycle time, and throughput as separate metrics in different charts. Having Jira implement that capability would be helpful.
We are unable to enter an explicit agreement below the kanban board, which is something that we would like to be able to do.
For how long have I used the solution?
I have more than five years of experience with Jira.
What do I think about the stability of the solution?
Stability-wise, Jira is good.
What do I think about the scalability of the solution?
Jira has no problem with scalability. It's far better if you compare it to Rally.
Which solution did I use previously and why did I switch?
I also use Rally Software. Some times are more on Rally, whereas other things are more on Jira.
Rally software has some better charting features, whereas Jira is more scalable.
Between these two products, it's very difficult to say which I would recommend. Rally has some good features that are not available in Jira. For example, in Jira, we can't put an explicit agreement below the kanban board. This is something that we can do in Rally. Rally Software, on the other hand, does not have the feature that allows us to understand the progress made at the feature level or the initiative level. This is something that Jira gives us with the Align plugin.
I would lean toward Jira as the market leader. If they improved some features, such as the metrics available on the charts and support for OKR, I would prefer and recommend it over Rally and other products.
What's my experience with pricing, setup cost, and licensing?
The pricing for Jira is reasonable, although I think they can bring it down because the plugins cost extra. Jira Align, for example, is available at an additional charge.
Jira should understand that there are now competitors in the market, and they should lower their prices to expand the user base. As sales volumes increase, the price should naturally be brought down. In this case, people are more likely to retain their licenses instead of switching to a more cost-effective solution.
What other advice do I have?
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO, Digital Transformation at next pathway
It makes our lives better by streamlining the tedious daily work of project management
Pros and Cons
- "In terms of product management, Jira increases productivity and visibility into the product. Those are the top benefits this tool provides to the team. Also, it's accessible to the executives and whoever wants to sign on to Jira to see what's going on."
- "Reporting is something Jira could work on. The reporting capabilities should have the same flexibility we see in Excel, including the ability to manipulate data and create graphs. They need to have that, so we don't need to export to a spreadsheet."
What is our primary use case?
We use Jira to manage agile development from beginning to end. First of all, we lay out a backlog of everything that needs to be done. Within the backlog, We define a sprint of three to four weeks and prioritize in Jira. The backlog is stored and the sprints are defined in Jira.
The tasks or stories fall under the umbrella label "issues." The issues are created and assigned to developers, and the testing is tracked in Jira. After one is done, it moves into the QA stage. We track that all the way until we get to what is called "non-performance testing," which is part of production. We use Jira to track the status throughout, and we have daily stand-up meetings where all the developers get together to talk about their blockers, interdependencies, the net, etc. All of this is captured in Jira.
Our client is a bank, and we use a cloud version of Jira. We are the supplier, so we're onboarded and get a login for whatever they're using. Right now it's a cloud version that we are signed onto. They use a hybrid cloud because they have their own cloud because some of their systems are private, and some are in the public cloud.
The bank works with a few cloud providers. They are using Google for this project. We are heavy into developing microservices, which use JKE, Google layer, Google Cloud Platform, Google Communities Engine, and all the other Google components for microservices development. Most of their stuff is deployed on Google, but they are also affiliated with a bigger bank that uses Azure, so some of their systems are deployed on Azure.
How has it helped my organization?
In terms of product management, Jira increases productivity and visibility into the product. Those are the top benefits this tool provides to the team. Also, it's accessible to the executives and whoever wants to sign on to Jira to see what's going on.
There are different levels at which they can see the project. It depends on what they want. Somebody can, for example, create a report, but some of the reporting capabilities are not quite there. However, Jira can export all the data to a spreadsheet. Once it's in a spreadsheet, the sky's the limit.
What is most valuable?
Jira has a dashboard called Active Sprint. The board has a button on it for every developer, and when you click on it, you can see every task assigned to them along with the status. It's great to have visibility at that level. Every developer and test is there.
What needs improvement?
Reporting is something Jira could work on. The reporting capabilities should have the same flexibility we see in Excel, including the ability to manipulate data and create graphs. They need to have that, so we don't need to export to a spreadsheet.
Jira should add some features from another Atlassian product called Confluence, which we use to track all the documents we need for development and testing. There should be better integration between Confluence and Jira. I like to use Confluence to do my reporting, and I should be able to go into Confluence and launch reporting at the source.
Jira acts as a data source, and Confluence is where the dashboards are. It would be easy for Atlassian to develop all the dashboarding capabilities for executives so they don't need to log into Jira. There's too much there. It would be better if executives could log into Confluence, which is a document-based tool.
For how long have I used the solution?
We've been using Jira for nearly three years, but I've only been directly using and trying to generate reports from it for probably two years. Before that, I had my project manager do everything with Jira, but lately I've been working with it directly. I might sign on and looking at things because I want to understand what's happening with the project. There are a few things that are not right with Jira though.
What do I think about the stability of the solution?
Jira's stability is pretty good. I haven't had any problems.
What do I think about the scalability of the solution?
We've never had an issue scaling up Jira for big teams. It's not a problem for the banks I work with or our in-house development.
How are customer service and support?
I give Atlassian support eight on 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I worked at IBM for many years, and we used an IBM product called CMVC. The difference is night and day. Jira is much better.
How was the initial setup?
Infrastructure is all set up for us, and we go back to the bank's infrastructure team if there's a problem.
What other advice do I have?
I rate Jira eight out of 10. It boosts productivity tremendously by eliminating the chaos between development and QA. Jira manages the entire pipeline from development to production. If you're thinking about implementing Jira, you should go for it. It will make your life better by streamlining the tedious daily work of project management.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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