it_user1227 - PeerSpot reviewer
Tech Support Staff at a tech company with 51-200 employees
Vendor
Project management and bug tracking tool suitable for small to medium organizations. Supports a large number of 3rd party plugins

What is most valuable?

Jira is one of best applications used for bug tracking, issue tracking and project management work. It has very good API integration features and supports a large number of plugins like for supporting Crucible, SVN, CVS, Bamboo build integration etc. It can be very easily integrated with other tools provided by the Atlassian. It has a great feature for showing up updates on comments through email notifications. It also supports configuring basic visibility levels for different sections.

What needs improvement?

Jira is not a highly customizable platform, all you can do is use various plugins and widget to fulfill your needs and if you need more than that, then you might have to look for other project management tools. It is also known to occasionally run out of memory. Customizing the Jira settings and configurations is a bit difficult and complex for first time users. Jira is primarily suitable for small to medium organizations only.

What other advice do I have?

Jira is one of the best bug tracking, issue tracking and project management tools available in the market. It can be easily integrated with various 3rd party plugins related to project management, source code control systems, code review systems etc. Jira user interface is not very good, but is pretty decent. It is primarily suitable for small and medium organizations
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user474846 - PeerSpot reviewer
it_user474846Customer Relations Advisor at a tech vendor with 51-200 employees
Vendor

JIRA is great, but it can be overwhelming for new hires. It's also overkill for smaller operations. We used it for 2+ years before finally understanding we weren't using it to it's full potential... But it is great.

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it_user1158 - PeerSpot reviewer
Developer at a tech company with 51-200 employees
Vendor
Excellent Project Management platform for bug/issue tracking with support for SVN, CVS, etc. integration.

Valuable Features:

- A very good project management platform which can be used for issue tracking, as well as bug tracking. - Can be very easily run on in house servers as a hosted solution. - Can be very easily integrated with various source control platforms like CVS, Git, Mercurial, Subversion etc. - Due to its plugin architecture, it can be very easily integrated with various software IDE's, like Eclipse. - Has support for integrating with various cloud based tools provided by Atlassian.

Room for Improvement:

- The inbuilt search functionality is quite buggy and lacks even the basic features. - You'll end up struggling when searching for a particular JIRA item, if you don't have the JIRA number. - There's no regexp support, and you can't do arbitrary AND/OR/NOT queries. The search feature needs a revamp. - The product lacks stability, as it occasionally runs out of memory. - The user interface is far from perfect.

Other Advice:

Having used JIRA for the last 2 years, I can definitely say that having this tool with you is a big plus when it comes to project management. Plugin architecture and support for the popular version controls systems like SVN, CVS, etc., which makes it even better. Although, there is still room for improvement in areas like user interface and the search functionality which doesn't support arbitrary AND/NOT/OR queries.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: May 2024
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.