We use Zoom for virtual meetings. We have viewer than 100 employees in our organization.
Associate Engineer - Network & Security at Connex Information Technologies
Easy to use but not very secure
Pros and Cons
- "Zoom is easy to use."
- "I think Zoom is not secure."
What is our primary use case?
What is most valuable?
Zoom is easy to use.
What needs improvement?
I think Zoom is not secure.
For how long have I used the solution?
We've been using Zoom since the COVID pandemic started.
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Zoom
April 2025

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849,963 professionals have used our research since 2012.
How are customer service and support?
I've never contacted Zoom support.
How was the initial setup?
The setup is simple. It only takes a few minutes and you can do it by yourself.
What other advice do I have?
I rate Zoom seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Sr. Sales Consultant at a tech services company with 51-200 employees
Easy to set up, very reliable, and offers many great backgrounds
Pros and Cons
- "The solution is stable and reliable."
- "The solution could be a bit more user-friendly."
What is our primary use case?
I use the solution for meetings with friends or catching up with friends.
There are also some events I go to, which use to be physical, and now are virtual. There's a public speaking platform, a public speaking course that I participate in called Toastmaster.
I also use the product for work calls with vendors or prospective clients.
What is most valuable?
I enjoy the background options on offer.
The initial setup is straightforward.
The solution is stable and reliable.
The scalability has been good.
What needs improvement?
The solution could be a bit more user-friendly. Microsoft Teams, for example, is easier.
The stability could be a bit better. I find Microsoft Teams to be more stable.
The security could be stronger.
For how long have I used the solution?
I've been using Zoom for two years.
What do I think about the stability of the solution?
The solution is reliable and the performance is good. I've never had stability issues. It doesn't crash or freeze. There aren't bugs or glitches.
What do I think about the scalability of the solution?
From what I have seen so far, the scalability is good. A company can easily expand it if they need to.
How are customer service and support?
I've never directly dealt with technical support. I can't speak to how helpful or responsive they would be if you needed help.
Which solution did I use previously and why did I switch?
I'm also using Microsoft Teams. I prefer using Teams, as I'm more used to it and I find it more stable, and also more user-friendly.
How was the initial setup?
The initial implementation process was very simple and straightforward. It was not a complex or difficult process.
What about the implementation team?
The initial setup was handled with the help of my IT team.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee. We have an internal team that deals with licensing, and therefore I can's speak to any extra costs involved.
What other advice do I have?
I'm a generic user. I don't have a business relationship with Zoom.
I am using a current version of the solution.
I would recommend them to use Teams for a professional setup, as it's more stable and more user-friendly. From what I understand, there are more security measures there, since it's a Microsoft product. I prefer that.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
April 2025

Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
Regional Manager - Bangladesh at a comms service provider with 5,001-10,000 employees
A stable and scalable solution which can easily be installed on one's own
Pros and Cons
- "The solution is stable."
- "The interface could be more user friendly."
What is our primary use case?
We use the solution for virtual meetings, for educating at home.
What is most valuable?
The solution is pretty good.
What needs improvement?
The interface could be more user friendly.
For how long have I used the solution?
I have been using Zoom for a year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
For the moment, we do not have plans to increase the number of users.
How are customer service and support?
I have not had occasion to contact tech support.
Which solution did I use previously and why did I switch?
Prior to Zoom, we used Teams.
What about the implementation team?
Installation can be handled on one's own. Even my children can do this.
What other advice do I have?
We use Zoom in our office because our company is contracted with it. We are comfortable with its use and everyone can utilize it. We also have Teams.
The way the solution works is that the school provides the students with a link, which they use to connect to their teachers over their laptops. This is how classes are conducted online.
I rate Zoom as a six to seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Manager, Cybersecurity at a tech services company with 11-50 employees
Cost-effective, simple to install, and user-friendly
Pros and Cons
- "The most valuable feature is the ease of use."
- "Zoom security could be improved."
What is our primary use case?
We use Zoom primarily for virtual meetings.
What is most valuable?
The most valuable feature is the ease of use.
It is very simple to use.
What needs improvement?
Zoom security could be improved.
For how long have I used the solution?
We have been using Zoom for two to three years.
What do I think about the stability of the solution?
Zoom is a stable product.
What do I think about the scalability of the solution?
Zoom is scalable.
We currently have two main users, because we have a shared account.
How are customer service and support?
We have not contacted technical support.
How was the initial setup?
The initial setup is straightforward.
This solution will be deployed and maintained by one technical person.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on a yearly basis.
There are some additional costs.
What other advice do I have?
I would recommend this solution to others who are considering using it.
It's easy to use, and cost-effective.
I would rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 51-200 employees
Good meeting option when physical attendance is not possible; lacks sufficient customization
Pros and Cons
- "A good option for online meetings."
- "There is insufficient customization."
What is our primary use case?
My primary use case is for meetings. I'm a Zoom customer.
What is most valuable?
I like the whole application and it's a good option for meetings when it's difficult to attend in person.
What needs improvement?
I'd like to see some more customization and the ability to increase meeting length without cost.
For how long have I used the solution?
I've been using this solution for nearly four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Zoom is sufficiently scalable for my needs.
How was the initial setup?
The initial setup was simple.
What other advice do I have?
I rate this solution seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Consultant at a tech services company with 51-200 employees
Convenient, highly reliable, and simple implementation
Pros and Cons
- "The solution is great it meets all of our needs, most people have the solution, and it is convenient to use."
What is our primary use case?
We use Zoom for virtual meetings and for technical support.
What is most valuable?
The solution is great it meets all of our needs, most people have the solution, and it is convenient to use.
For how long have I used the solution?
I have used Zoom within the past 12 months.
What do I think about the stability of the solution?
The solution is stable and highly reliable.
What do I think about the scalability of the solution?
I have found Zoom to be scalable.
We have approximately 17 users that are using this solution.
How are customer service and support?
I have not needed to contact the support.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams but Zoom is our companies platform of choice.
How was the initial setup?
The implementation is simple. You download the application and run it. It is very straightforward.
What about the implementation team?
We do not require a technical team for the implementation or maintenance.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us.
What other advice do I have?
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Security Engineer at a tech services company with 1,001-5,000 employees
Straightforward installation, good interface, and reliable
Pros and Cons
- "The interface is good and integrates well."
What is our primary use case?
We use Zoom for virtual meetings.
What is most valuable?
The interface is good and integrates well.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Zoom is scalable.
We have approximately 15 people using this solution in my organization.
How are customer service and support?
I have not needed to contact technical support, I have not had an issue.
How was the initial setup?
The installation is straightforward and took a few minutes.
What about the implementation team?
I did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
We have an annual subscription to the solution. The price could be reduced.
What other advice do I have?
I rate Zoom a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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