Zabbix Reviews

We use Zabbix to monitor the configuration and usage of devices on the network, including switches and printers. 

Zabbix alerts us about problems on the system, including damage to the hardware or network connectivity issues.

I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems.

Zabbix is powerful, but it is difficult to understand initially. There are many things that can be improved, but we might not be using Zabbix to its fullest extent. The software has more features than we need.

For example, Zabbix can be used for a company monitoring solutions by many vendors. We have only one site and one company, so we can't improve all the possibilities of the software.

Zabbix could add some more cybersecurity features. It isn't the same thing because network monitoring isn't the same as security. Still, it could include something like a VPN or firewall with the solution. It's a free software tool traditionally used for monitoring. 

I have been using Zabbix for around one year.

Zabbix is highly stable.

I rate six out of 10 for scalability.

We don't use technical support. We rely on the documentation. 

We previously used Centreon, another open-source solution, about four years ago. I wasn't used to this kind of software, but now I can understand them a little bit better.

I rate Zabbix five out of 10 for ease of setup. It takes about two weeks to deploy. We have many people working from home, which creates some difficulties. Sometimes, people left materials at home when they work at the office, and we didn't have the time to install all the components. That's why it took time.

We saved time one equipment intervention, preventing service outages. We had the information about network blackouts before they happened, so we could save our company by changing equipment before we experienced downtime. 

Zabbix is an open-source solution, and there aren't any additional costs.

I rate Zabbix eight out of 10. It's a good solution for everyone's needs. Maybe same users that we have, few users for the moment because we don't have a very big important network. I think that Centreon is better, but maybe easier than the subjects to use. This is maybe the best solution for small entities.

One of our services is implementation.

Basically what we're doing now in terms of use cases is we have customers that have implemented Zabbix including at one of the biggest banks out in Nepal and India. The basic monitoring for the banks are taken care of by Zabbix. Zabbix being open-source, has available APIs for any device or any service that can be easily mapped onto it for monitoring. 

If the customer comes and tells me that I need to monitor an ATM machine, typically, what happens is you need to go back to the OEM to ask for the API so that it can be integrated. However, in the case of Zabbix, we just need to get into the ATM machine or the contact OEM of the ATM and get the scripts for it and add it into Zabbix. It's that easy for us. 

Some customers may be using Zabbix, however, they don't know how to implement it. What we do is make our teams certified on Zabbix implementation. Sometimes customers may be using Zabbix but then have some issues in terms of configuration or they want to work on some specific reports that they need some help with. Getting in touch with Zabbix may be difficult  Therefore, we, as a partner, help out customers. If they need to do an implementation, we help them out in implementation and then with the support services.

We have our own certified guys who help the customers as a sort-of extended arm of Zabbix. Zabbix is open-source and therefore doesn't cost anything. That said, the configuration is something with which you need support, and it requires technical expertise. That's where we pitch in. We pitch and then we say, you download it and after that, whatever is required in terms of configuration, whatever it requires in terms of preparing reports, we can help with due to the fact that we are certified.

Easy addition of devices to monitor with customized thresholds and integrating with multiple tools for single dashboard.

The monitoring capabilities of the product are excellent.

The solution is quite mature and very stable.

The solution is very easy to scale.

The product is open-source, meaning there aren't any licensing costs associated with it.

• Action Log
• Agentless Monitoring
• Anomaly Detection
• Auditing
• Automated Actions
• Availability Reports
• Built-in Java Application Server Monitoring
• Capacity Planning
• Custom Scripts
• Custom Templates
• Data Retrieval
• Dependencies
• Distributed Monitoring
• Drill-Down Reports
• Encryption
• Event Correlation
• Hardware Monitoring
• History Data Analysis
• Issue Management
• Log Monitoring
• Messaging

• Metric Collection
• Mobile Apps
• Multiple Authentication Methods
• Multiple Severity Levels
• Native WMI Support for Windows Agent
• Network Discovery
• Notifications
• Optimized for High Performance
• Proactive Monitoring
• Real-Time Monitoring
• Root Cause Analysis
• Scaling to Large Environments
• Template management
• Trend Prediction
• True Open source
• User Permissions
• Virtual Marchine Monitoring
• WMI Support
• Web Services
• Widget-based Dashboards
• Zero-Maintenance

Zabbix isn't very good at automation just yet. It's something we are working on. The extent of automation and the scripts that we have in ManageEngine are much more than what Zabbix gives out. For Zabbix, what we are doing is, we are creating scripts and trying to run them, however, that's not always the right way to frame it. It would be much better if there was a tool within the solution itself.

The reporting is quite limited on the product. As an organization, what we did is we started utilizing a couple of connectors for the reporting. For example, we started using Power BI, and we started using Grafana. That's how we are enhancing our experience to the customers now. Zabbix doesn't give you a tool.

We are using Zabbix for the last three years now. 

On the stability front, we have never faced any issues. Zabbix has been in the market for many, many years, and has matured nicely. It's a very decent tool. 

The solution works with companies of various sizes. We have companies that are medium-sized, however, we also use this for enterprises.

I would recommend that enterprise customers start using Zabbix. Zabbix, being a free tool, saves a lot on operations. You remove out your license cost, and you don't have a maintenance cost, and it's only the housekeeping that is required. It's easy to take a contract with certified implementation partners to get going. For enterprise customers, if you go with any other tool, you pay licenses on 50 hosts or 100 hosts or 150 hosts. With this tool, you don't have to work with growing costs, and it still grows with you.

It's very easy to scale as you don't have a licensing model. You only have a proxy model. It's only that the client or the customer has to have a supported VM to add more hosts onto it. There's nothing that the customer loses. There's also no investment as such. It's just a matter of for VM to be popped up and then you can start adding those devices to make it scalable.

When it comes to the code level on the development of issues, we contact Zabbix directly. Everything else, we have a few different people that can handle it internally. If we fail on that is when we contact Zabbix. Over the last three or four years, we have only contacted Zabbix once for a technical issue. Otherwise, our team is capable enough 

They also have a good amount of data on the forums. It's very unlikely that we would need to get in touch with the support service as the forum itself is great in that it has huge amounts of data. Any issues that you have, you just browse the forum, and you get a response if you ask questions. 

For us, that has been a good experience.

Positive

We also use ManageEngine for monitoring.

Comparing the two is tricky. When it comes to Zabbix flow, I would not be comfortable working with Zabbix as there's a bit of a lack on the reporting and automation front. That's the negative part of Zabbix at this point in time. When it comes to ManageEngine, they have been very proactive. They have a very good reporting dashboard and they have very good automation. The only concern that comes to us when we go to the customer is that I can sell Zabbix at very low costs as I don't have any investment in it. I can fulfill almost 75 to 80% of the customer's request with very little overhead. However, when it comes to ManageEngine, it's expensive as you will need the licenses.

Even though ManageEngine gives you better reporting and automation, there's a cost to it. That is where we are trying to make Zabbix more efficient. We have started working on the automation front. When it comes to reporting, we have reached a level where we can say that we are okay with the reports. We are using a couple of other reporting tools to extend the data. However, with automation, we're starting at zero. That's where we are working hard.

The initial setup is a very simple process. It's only when it comes to configurations where it gets complicated. You need expertise so that you do the right configurations and set up the right parameters for the devices. Before that, it's very easy. You just follow the steps that have been given to you and you can just install it. 

For a basic installation, it takes just two days. You set up a VM and you have the basic configuration, and that part takes two days. Configurations, however, depend on each customer. Some customers need some devices to be monitored at track level, for example.

It doesn't require maintenance, per se, however, there is required housekeeping. That's how I would put it. For example, today you may have to put in a hundred devices for monitoring, but tomorrow you start decommissioning some devices. If you don't remove them out from Zabbix, then your dashboard itself is going to give you false alerts. That's why you need to have regular housekeeping whereby you know your map, and what is required. 

When it comes to upgrades, it is pretty easy. We have a change management process. We have never faced an issue on the maintenance spot as such with any of our customers. 

We handle the process for our clients. We've got a couple of clients who already have Zabbix on-premise. Typically we come in to configure the devices as per the parameters for that specific device. So that is something which you need expertise on the tool now. The customers are not able to do that. If they want to outsource the entire local operations to us, then we take it up. If they say no, that they want to run their own lock, then we put in our team and we stabilize their entire Zabbix implementation beside it. 

Depends on the environment and the existing product the customer is using .

The solution itself is open source and doesn't cost anything, however, many companies need technical expertise for configurations.

We are a certified implementation partner for Zabbix.

In our operations, we are the only certified implementation partners for Zabbix and just two months ago, we got certified for the Middle-East operations as well. When it comes to this region, we are the only certified implementation partners for Zabbix in the entire Middle-East.

We are working with the latest version and it getting upgraded right now. We have two environments basically. We have a production as well as a development (or staging) environment. Presently, our upgrades are going onto the staging environment. We have a go ahead on the staging environment after that. We will start on the production as we have around 50 to 70 customers who are already on the Zabbix. Directly upgrading it on the production is a challenge for us. We don't want to get into a situation where the entire thing goes down. We plan to roll the updated version around February.

Presently we have it on a hybrid module. With a primary running on the cloud and a secondary running on our data center, which is on-premise. This way, if the primary site goes down, we have a secondary site to support the customers. 

I'd recommend organizations try the solution, however, if they have issues, they should not just throw it out. The tool is capable. You just need implementation partners. 

I'd rate the solution eight out of ten.

I'm using it to have a global map overview of all my machines. We also use it in simple scenarios to check that our applications are up. We haven't really created that many dashboards at this time, but our next mission is to create good dashboards to efficiently track the VM performance.

There is a problems page that shows us every warning or problem that occurs on our VMs globally. The map screen is also really useful because this is something that was missing. I don't know every other tool in the market. So, I don't know if this is a good point of only Zabbix, or other tools are also doing it, but from my point of view, this is the most useful page that I use, along with the problems page that efficiently lists the problem, recovery time, ending hours, starting hours, and so on.

In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters.

It has been six months.

It is stable.

It is scalable. We have 15 to 20 users of this solution. It is used by the IT department. So, the operations teams, which is my team, and the system admin team, which is in charge of the infrastructure and the network, are its users.

I have never contacted them.

We used Centreon previously.

I was not a part of the deployment project, but I didn't hear that the deployment was complicated. The tool is very detailed, and maybe the configuration needed afterward to do the setup everywhere might be heavy.

From a user's perspective, I would rate it a nine out of ten.

We develop applications in Python and we use Zabbix for the monitoring of the network for people connecting to the bank.

We have many proxy servers using this solution.

The overall functionality of Zabbix is very good. The monitoring of bank applications that Zabbix provides is great. The information is displayed on a dashboard that is easily viewed.

The customization of Zabbix is easier than with other solutions, such as DX Spectrum. We need to send requirements to the vendor for DX Spectrum to do the customization for us. In Zabbix, we can create a template by ourselves, and we do not need to send any information to the vendor This is a large advantage of using this solution.

There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting.

In a future release, they should add a NetFlow feature, and improve the dashboard templates.

I have used Zabbix for approximately one year.

We use a SQL database on the server and sometimes the performance of Zabbix is not the best. We have upgraded our servers to Oracle and the performance is okay. When we were using DX Spectrum we did not have any stability issues.

We have an application for mobile banking and we have ten million accounts running, we are large in Thailand.

We have approximately 75 people using the solution at one time.

My team has contacted support from Zabbix but they have very expensive. However, our management is still considering using the support.

The support from DX Spectrum we have not been happy with here in Thailand. They only have sales teams and not someone who can provide useful technical support.

We have used DX Spectrum previously and it was stable in operation in WAN and LAN networks.

The initial setup of Zabbix was complex and took us approximately one year to fully complete.

We did the implementation ourselves for the production and distribution.

We have five people who do the maintenance and support of Zabbix.

Zabbix is a free solution but the support contact costs money.

The license for DX Spectrum is expensive.

I rate Zabbix a seven out of ten.

We use it to collaborate with each other internally as a company for video conferencing, meetings, teams, and those kinds of things. We implement it in customer environments as well for the same reasons, and also for eHealth solutions, for instance, in hospitals.

It improves the way we work, the way our customers work. With eHealth, for instance, surgeons can make appointments with patients at a distance and they can still see each other. That's very, very good.

The most valuable aspect is it's very robust. It has a lot of features and it also integrates with a lot of the Cisco hardware around it, such as Smartboards, video conferencing units, et cetera, et cetera, et cetera. It's a really robust and complete solution.

The initial setup is easy.

It's a stable solution.

We find the product scalable. 

The use is very straightforward. It's actually pretty much ready to go out of the box. It's very easy to start using it, to be honest.

You can also integrate it without Microsoft Office 365 and put it in the agenda of Outlook for instance, for meetings.

They've already added extra features, such as noise-canceling and facial recognition, which is great.

One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams.

We have used the product since Cisco acquired it. It's been maybe ten years or so at this point.

The stability is great. There aren't bugs. It's not glitchy and it doesn't freeze. it's reliable.

The scalability on offer is good. If a company needs to expand it, it can do so. 

All of our people in the company in Europe use Zabbix for sure. That's at least 1,000. We also use it for events to stream video content, to customers, for instance, on a fairly large scale.

Technical support is very good. We have straight contact with the Cisco technical assistance center. If there is anything that has to be changed or improved, then we can directly call them.

We previously used Microsoft Teams. The number of possibilities in Zabbix was better than in Teams, and it also integrates very well with the hardware solutions from Cisco which was why we switched.

In general, the initial setup is very straightforward. It's not a difficult implementation process.

There isn't much staff needed for deployment or maintenance tasks. 

If more functionality is added to it, that might be a reason to use it more and more. However, as it is, at this point, we are already intensive users.

We buy the solution yearly. I'm not very aware of what the actual pricing and the licensing are, however, I know that for extra features, there is a possibility to buy a little bit more.

We looked at Zoom, however, we never ended up using it. 

Currently, we use it and we implement it as a partner.

We're always on the latest version. It's automatically updated via the cloud.

I'd rate the solution at a ten out of ten.

We are a solution provider and Zabbix is one of the products that we implement for our clients. I am the senior consultant for Zabbix in my organization.

The use cases are pretty basic. They include memory and disk monitoring, database monitoring, log file monitoring, and application monitoring.

The most valuable feature is the trigger dependencies.

The documentation is good.

Zabbix has a roadmap and they are continuously and frequently adding new features. Most of the features are good.

The reports are not great and should be improved. In other tools, we can schedule reports and fetch them. However, with Zabbix, we cannot export reports. It is possible to export some of the data but our monthly reports, including those for performance and availability, cannot be exported.

This product is not highly available by default. I have read that in the next major version, 6.0, they are planning to do that for the proxies.

I have been working with Zabbix for between three and four years.

This is a very stable product.

This solution is scalable and I have no issues with it in that regard. We have five to six people that use it. They primarily do admin work.

There are two or three who architect and design solutions. We add and manage servers, as well as perform maintenance.

We do not have a Zabbix technical support subscription. We manage it ourselves.

The blogs that are available online are okay.

There are a few problems but if they fix them, then Zabbix is a very good tool compared to others. This includes tools that you have to pay for.

The initial setup for the Zabbix server is pretty straightforward. 

Initially, it was just a single node, so the deployment didn't take long.

This is an open-source solution that can be used free of charge. Support is something that you have to pay extra for.

My advice for anybody who is implementing Zabbix is to read the documentation and go through the use cases before beginning the implementation. Many use cases are available online.

I would rate this solution an eight out of ten.

The solution is a network monitoring tool. If you have any type of IT infrastructure, it can help you monitor that IT infrastructure and get the logs collected. You can control and manage your IT, et cetera.

The product is very stable.

It is a scalable tool. 

The solution is open source also. There's no cost for the license.

Technical support is very good.

They need to improve the APM solution, the Application Management solution. There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution. 

The initial setup could be a bit simpler. 

I've been using the solution for five years. 

The stability is good. There are no bugs or glitches. It's reliable. It doesn't crash or freeze. 

If a company needs to expand the product, it can do so with Zabbix. It's scalable. 

We have 21 to 22 clients using this solution currently.

Technical support is very good. They are helpful and responsive and we are happy with their level of support. 

I'd rate the solution's initial setup as a seven out of ten. 

The installation will take time according to the IT infrastructure involved. It depends on if there are multi-locations versus one location and whether it is on the cloud or whether it is on-premises. Even so, deployment will take at least two to three weeks at a minimum.

We have eight to ten people on our team that can handle deployment and maintenance. They are admins and engineers. 

The solution is completely open-source and free to use. 

I'm a Zabbix partner.

The solution is excellent. I would rate it at a ten out of ten. 

I would recommend the solution to other users and other organizations. 

The solution is open-source. 

The infrastructure monitoring is great. Then, Zabbix being open-source, and with the whole platform, we have good network monitoring there. You have these ping monitors, synthetic monitors, that are really helpful.

The solution can scale well.

Technical support is great.

The pricing of the product is reasonable.

For internal monitoring and network monitoring the solution is really good.

It's open-source software, and due to that, they really don't have legacy service monitorings like APM, or build-on capabilities, and the pure part of the transaction-related data. It is good for internal network monitoring, however, it's not for the service we are monitoring, microservices.

The stability could be better.

Basically, they need to provide automated monitoring, synthetic monitoring, and then APM monitoring as well as more on microservices or technology space, maybe like Java, .NET, Datadog, et cetera - these kinds of add-on instrumentations. They need to work somewhat on the dashboard and alerting side. Dashboards are not that good. They can improve on them.

With Zabbix, I just started as an open-source strategy moving from the enterprise version. It has been six months.

It's not extremely stable. 

n terms of infrastructure, you have to tune based on your requirements. You're monitoring 1,000 or 10,000 systems, so it depends on what you're monitoring, and you have to tune it. They don't have a tuning table or sizing recommendations. However, they have the beta version of it. Certainly, on the console side, they need to improve a lot in terms of stability and performance, and bottlenecks of the product. Whatever data we process with Zabbix goes to Postgre or MySQL. Right now, we are trying to use Postgre. They are using it to do a lot of time scaling stuff so that we can support SQL data. However, it seems like they have limitations with the Postgre database.

The solution is scalable. We have admins and users and 50 IT people on it. However, the systems we are monitoring are more than 10,000. You can monitor more than 10,000 UIs. That's our target.

We are using the open-source version and therefore we don't get technical support. However, if someone wants to opt for it, they can get it and technical support is great, even though we haven't used it yet.

The pricing is very reasonable. Zabbix is very cheap. Compared to other tools like Nagios and others, Zabbix is very cheap.

If a company wants to implement the solution, I suggest they go with the latest version. It is a stable version. Preferably they should use it with the database, and not the AWS database, as it doesn't give you time scaling. You have to install your own Postgre and you can apply the time scaling feature in that. That way, you can add your data competition to Zabbix. 

You have to do a lot of tuning on cache and view sizing. If your clients are on a remote site, you usually use proxies. Therefore, data will be sent to proxies, and then from proxies, it will be sent to the server. 

I'd rate the solution at a seven out of ten.