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Tchidat Linda - PeerSpot reviewer
Engineer of Telecommunication at Gold Telecom
Real User
Top 5
Improved design, easy to learn, and open-sourced
Pros and Cons
  • "The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
  • "When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."

What is our primary use case?

I use the solution for network monitoring. When I was in engineering school I used this solution and I found it really good. I wanted to bring the functionality of this solution to my community to show the engineers in my enterprise. There is not a lot of understanding of network monitoring and I am hoping to bring to them my knowledge. 

What is most valuable?

The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white. If you are a new user it is very simple, you do not need to be highly technical to use it. You can rapidly learn how to use this solution.

What needs improvement?

When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible. I have heard from others that there are scripts that can manage this task easily but I have not figured it out. In the area of the solution where you write the command, it is not very user-friendly and could be improved. We want the ability to write commands and execute them manually.

Additionally, I would like the ability to be able to have network mapping for this solution. I use network mapping to monitor networks and there are not very many tools that are able to do it or if there is a tool, it is not easy.

The color scheme of the interface could improve by allowing more variations or user customization.

For how long have I used the solution?

I have been using the solution for four years.

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Zabbix
May 2025
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What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

We have approximately 10 people using the solution in my company.

Which solution did I use previously and why did I switch?

In my community, we were previously using Nagios and Cacti.

What's my experience with pricing, setup cost, and licensing?

The solution is free. However, many open-sourced tools start out free but eventually start charging, I hope this solution stays free. 

What other advice do I have?

I rate Zabbix an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Infrastructure Manager and Security at ITG
Real User
Lets us be proactive in eliminating problems with resource consumption
Pros and Cons
  • "The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
  • "I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."

What is our primary use case?

We use Zabbix on-premises for monitoring our servers and calculating consumption of CPU, memory, and storage space. It's an important part of monitoring our environments and it shows us a lot of information about the health of our systems. And, in terms of performance, we also use it for actively getting rid of bottlenecks.

There are four IT staff members who use Zabbix regularly, including system administrators and the director of IT.

How has it helped my organization?

With Zabbix, we can be proactive in eliminating problems with over-consumption of resources, such as with memory, for example.

What is most valuable?

The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet.

What needs improvement?

I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company.

For how long have I used the solution?

I've been using Zabbix for three years.

What do I think about the stability of the solution?

There have been no issues with stability.

What do I think about the scalability of the solution?

We don't have much need to scale Zabbix, virtually or otherwise, or increase its usage beyond current levels, but I think it is simple to do.

Which solution did I use previously and why did I switch?

We were previously using Nagios, but with Nagios the reporting features are very poor. If you want to improve on the reporting with Nagios, you have to construct other features and software on top of it, whereas Zabbix is more to the point and straightforward.

Zabbix's reporting isn't very good, either, in my opinion, but it's better compared to Nagios.

How was the initial setup?

The setup was easy.

What about the implementation team?

Regarding the installation of Zabbix, we did it by ourselves and it was easy enough. Our branch's environment is pretty simple and we don't have many complex requirements.

What's my experience with pricing, setup cost, and licensing?

We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license. 

What other advice do I have?

My advice is that the person who is responsible for implementing Zabbix in their environment should be familiar with Linux because then the process is more simple, efficient, and takes less time.

I would rate Zabbix an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zabbix
May 2025
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Responsible Infrastructure and Production at Oasis SmartSim
Real User
Open-source, easy to implement, and the dashboard is customizable
Pros and Cons
  • "Zabbix is very easy to implement."
  • "If you want to use all of the features then you have to pay a licensing fee."

What is our primary use case?

We have two Zabbix servers, deployed locally and in our New York datacenter, and we use them for monitoring traffic. It is an order processing system and we need to schedule and monitor our infrastructure.

What is most valuable?

Zabbix is very easy to implement.

The interface is customizable, so we can create the dashboard that we need.

What needs improvement?

We need to set it up step by step in order to ensure that it is stable and works properly.

If you want to use all of the features then you have to pay a licensing fee.

For how long have I used the solution?

I have been using Zabbix for approximately one year.

What do I think about the stability of the solution?

We use Zabbix on a daily basis and we haven't had any issues with stability.

What do I think about the scalability of the solution?

We have not needed to expand it because our infrastructure is very small. It includes a server and some VMs.

How are customer service and technical support?

When we have a problem, we search the web site for how to resolve it. We have never had an issue that necessitated contacting technical support.

Which solution did I use previously and why did I switch?

In my last job, I worked with Nagios. I found that Zabbix is a good system for monitoring and it is easier to implement, and it is also less expensive.

How was the initial setup?

The initial setup is easy to do. It involves implementing agents in the server, but it is not difficult.

What about the implementation team?

We implemented it with our in-house team that is also responsible for maintenance. This includes updates to the product. There is a team of three administrators who manage it.

What's my experience with pricing, setup cost, and licensing?

Zabbix is free but if you use it in production then you have to pay for it. It is not expensive if you compare it to something like the Amazon monitoring system.

Also, it is an open-source product, although some features are available at an extra cost.

What other advice do I have?

Overall, this is a great tool and I recommend it.

I would rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
David Collier - PeerSpot reviewer
David CollierCo-Founder at Nobius IT
Reseller

Hi,


Can you clarify what you mean with  "Zabbix is free but if you use it in production then you have to pay
for it. It is not expensive if you compare it to something like the
Amazon monitoring system. Also, it is an open-source product, although some features are available at an extra cost."


Apologies for being so blunt, but Zabbix is TOTALLY open-source. There are no additional fees for licensing or additional features.




reviewer1195575 - PeerSpot reviewer
Managing Director at a tech services company with 1-10 employees
Real User
A free enterprise monitoring solution
Pros and Cons
  • "It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
  • "Zabbix technical support is sold separately."

What is our primary use case?

The primary use case is the cost. Typically speaking, our customers have a plethora of tools and they find it very difficult to manage their business services with a selection of tools. In most cases, they're able to replace all of their tools with one — Zabbix. 

We counsel groups and we recommend using Zabbix — we're a reseller.

We focus on Zabbix. When a customer needs it integrated with Microsoft, or ServiceNow, or other solutions, then we help them out from a consulting perspective. We focus on and we recommend Zabbix. Which is an enterprise monitoring solution.

I take care of sales and marketing.

If the customer requires integration, then there are easy ways of integrating Zabbix with JIRA, ServiceNow, ITSM, and all other sorts of different solutions.

What is most valuable?

The most valuable aspect of this solution is the fact that it is enterprise-level, scalable, and free.

Just being free isn't enough, obviously. You have to be able to respond to a considerable number of enterprise requirements and be secure. Security is part of the enterprise requirements. The fact that Zabbix can offer those things, and it's free, is why our customers choose it.

What needs improvement?

When our customers don't choose to go with Zabbix, it's usually been because they're looking for a solution that also contains mainstream AI, AIOps, if you wish. AIOps is a fully noted marketing buzzword, which can mean all sorts of things for different people. When I use that term, I'm talking about the requirement to analyze in-depth enterprise data. Zabbix is not an analytics platform.

We've never had any issue at all integrating Zabbix with any of the existing enterprise tools, whether it be ITSM, JIRA, or an analytics tool like Splunk — it's never been an issue. Their design team does a very good job allowing people to get access to the Zabbix database and to the Zabbix Schema, which defines the data that's stored in.

In the latest version, which is just about to be deployed, they are adding the capability of doing APM (Application Performance Monitoring). That's a feature that has currently been lacking — we'll have to see how it goes.

For how long have I used the solution?

I have been using Zabbix for one year.

What do I think about the scalability of the solution?

It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix. We've seen customers (not our customers) that have got huge implementations of millions of objects which are being managed. We've never had any issues with scalability.

How are customer service and technical support?

Zabbix is not a licensed software. People don't buy licenses for Zabbix. Technically, we are a reseller. So what is it that we resell from Zabbix? The answer is their service. Either their contractual support, their annuity based support, or their technical support. We can get them involved in certain implementations if the customer requirements require that.

Zabbix technical support is sold separately.

How was the initial setup?

The initial setup is straightforward. It's a powerful tool; it's applicable to many different domains, through networks, through infrastructure, through applications, through containers, virtual resources, and cloud-based applications — it can be applied to all of them. The initial implementation is usually something we never have an issue with. It's a very easy-to-download package. Implementation requires experience. Deploying Zabbix is very easy, but if you don't know what you're doing, you can make an awful mess. That's where and why we offer our consultancy — to help people to make sure that they don't end up with petabytes of monitoring information on the first day. Which of course no one has any time to go through and handle. 

What other advice do I have?

Speak to a Zabbix expert before you get started because there are so many options in terms of architecture for deployment that you really need to understand relating to how Zabbix can give you those options and why they're useful. Options might include encryption or distributed architecture, so delegating monitoring responsibilities close to the objects that have been managed using proxies is a good idea. There are choices to be made so if you don't know the product and you are speaking to someone who does, then listen, because they can advise you properly to get the best benefit out of the software. Zabbix is a free package, you're not paying for any licensed software; the expense of Zabbix over time is related to how it's deployed and used. If you don't deploy it right, then you'll spend more time fixing your mistakes than actually using the software.

On a scale from one to ten, I would give Zabbix a rating of eight.

I am not giving them a higher rating because they don't have analytics. They're getting there. They're becoming more and more proactive. They just added something which was very important called 'application performance monitoring'. From an enterprise perspective, they still lack the analytics capabilities, but that's not necessarily an issue unless you're looking to choose one tool that does everything.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
IT Assistant at Hotel 2 Fevrier
Real User
Open-source, reliable monitoring that helped solve my connection problems
Pros and Cons
  • "During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."
  • "I would like to remotely connect to the computer, and Zabbix doesn't have this capability."

What is our primary use case?

The primary use case is to resolve connection issues for my YouTube access.

What is most valuable?

I am still exploring all of the features that this solution offers. At this time, I have only downloaded the system log and scripts. 

During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers. This allows me to know what is going on with my servers.

Also, I can create a script to download all of my configurations.

What needs improvement?

I don't know if I can remotely restart my servers or to know how a guest is doing on the server. I would like to remotely connect to the computer, and Zabbix doesn't have this capability. 

I have to use another software such as Emperor to log into the computer to see what is going on with the servers.

I would like to see a RAS integrated with Zabbix for monitoring, also to be able to check the server and to have an automatic display to do what we need to do.

For how long have I used the solution?

We are in the testing phases of Zabbix. I have been testing it for three months.

We are currently deploying it on my VMware to test the product and see how it works. Once I have all of the skills and requirements, I can process it into a real deployment.

What do I think about the stability of the solution?

Zabbix is a stable solution.

What do I think about the scalability of the solution?

I am currently the only user in my organization.

I plan to use Zabbix in the future, as it has helped me resolve my connection issue.

How are customer service and technical support?

I have not contacted technical support. When I have an issue, I research their YouTube channel and watch their videos. 

You have to be patient. It helped to resolve the issues.

Which solution did I use previously and why did I switch?

Previously, I was using the PRTG Network Monitor. It's an expensive solution. 

I chose Zabbix because it's a free edition, and I don't require a lot of monitoring. Also, I was limited.

How was the initial setup?

The initial setup was fine, it was simple.

For a proper installation, it can take up to two weeks.

What about the implementation team?

I completed the installation myself.

I installed the server, and then the client on the Windows machine to make the link.

What's my experience with pricing, setup cost, and licensing?

It's an open-source solution that can be used free of charge.

Which other solutions did I evaluate?

I have not tested any other solutions. I looked at most of the other products, but we have to pay for them. 

To resolve a fixed problem, I would have asked the management to purchase the product, which would take time. Instead, I read the review and installed Zabbix directly to resolve my connection issue.

What other advice do I have?

I am also using this solution to help me with writing my master examination. I need to write something about this solution.

I would recommend this product to anyone who is interested in using it.

I would rate Zabbix an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1428687 - PeerSpot reviewer
Deputy Manager - Infrastructure at a retailer with 1,001-5,000 employees
Real User
Good for monitoring but complicated to configure and it needs to be more customizable
Pros and Cons
  • "The most valuable feature is monitoring."
  • "Having a more customizable interface and dashboard would be an improvement."

What is our primary use case?

We primarily use Zabbix for monitoring our infrastructure.

What is most valuable?

The most valuable feature is monitoring.

What needs improvement?

Having a more customizable interface and dashboard would be an improvement.

The interface could be more user-friendly because it is can be really complicated if an end-user has to configure it. The administrator usually has to take care of that.

I would like to see more SNMP and storage support.

Application monitoring should be included in the future. I would like to see voice telephony monitoring and database monitoring.

The reporting functionality is limited.

For how long have I used the solution?

I have been working with Zabbix for the past four years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

We have had no problem with scalability. The only people who use it are the IT staff, which is between 10 and 12 people.

How are customer service and technical support?

As we are using the free version, we do not have a support contract.

What's my experience with pricing, setup cost, and licensing?

We are using the free, open-source version.

What other advice do I have?

This is not a product that I recommend. Instead, I recommend using SolarWindows or ManageEngine for monitoring because there are more features on Zabbix with limited usability. Reports are also limited. Basically, you get more features in SolarWinds or ManageEngine.

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Infrastructure Automation Lead at SoftServe Ltd.
Vendor
Has good stability and scalability
Pros and Cons
  • "Zabbix is both stable and scalable."
  • "For us, the initial setup was complex"

What is our primary use case?

I implement Zabbix for large companies with over 5,000 employees.

What needs improvement?

In the near future, we are going to see integration with its cloud platform.

We would like to use it for RBI, for service and credibility reports for our manager and management staff, and we also hope to use it to deliver customer scripts, etc. Currently, because we monitor over 5,000 hosts and servers, we need to use open source. 

For how long have I used the solution?

I have used Zabbix for the last five years.

What do I think about the scalability of the solution?

Zabbix is both stable and scalable. As I mentioned earlier, we scale more than 5,000 hosts.

How are customer service and technical support?

Currently, our own team provides support, but in the future, we may use Zabbix support.

Which solution did I use previously and why did I switch?

We also use Nagios, but we are going to stop using this solution as it has specific limitations that we require. 

How was the initial setup?

For us, the initial setup was complex. We plan on integrating Zabbix with Prometheus and Grafana for a smooth relationship between dashboards. 

What's my experience with pricing, setup cost, and licensing?

We purchased Zabbix for a good price, including support. It's cheaper than Datadog and ScienceLogic.

What other advice do I have?

On a scale from one to ten, I would give Zabbix a rating of nine, strictly because we would like to see better integration with mobile TeleCloud.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1339749 - PeerSpot reviewer
Consultant at a tech services company with 51-200 employees
Consultant
Scales well, provides good visibility, and the alarm monitoring is helpful
Pros and Cons
  • "The most valuable feature is the alert and alarm monitoring."
  • "If Zabbix had a better dashboard then it would be nice."

What is our primary use case?

I was using Zabbix as a monitoring tool at my previous job, although I have left that company and am no longer using this type of product. We were using it for monitoring routers and a few thousand other devices. We had visibility as to their status.

What is most valuable?

The most valuable feature is the alert and alarm monitoring.

What needs improvement?

If Zabbix had a better dashboard then it would be nice.

For how long have I used the solution?

I had been working with Zabbix for three years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

We had between 20 and 30 users and more than 2,000 devices.

How are customer service and technical support?

I have not personally been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to using Zabbix, we used Nagios. We switched because it became unstable and clumsy when we grew to have more than 2,000 devices. Zabbix was much better in terms of scalability.

How was the initial setup?

I don't recall all of the details related to the initial setup, although I remember that it was not quite easy. We had to conduct quite a few searches on Google during the process in order to properly understand how to install it. If I remember correctly, there were a couple of errors.

What about the implementation team?

We had two engineers who were responsible for maintenance.

What other advice do I have?

Overall, I think that Zabbix is an awesome tool and I would use it again, rather than another one. For us, Nagios was a disaster and Zabbix was the savior. We didn't require any functionality that it didn't already have. My only complaint is that the dashboard needs to be improved.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.