We use this solution to monitor our network devices.
Junior Network Engineer at Easy Systems
Straightforward installation, high performance, but support could be improved
Pros and Cons
- "The performance and bandwidth are valuable features."
- "The performance reporting could be improved."
What is our primary use case?
What is most valuable?
The performance and bandwidth are valuable features.
What needs improvement?
The performance reporting could be improved.
For how long have I used the solution?
I have been using this solution for approximately two years.
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September 2025

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What do I think about the stability of the solution?
The stability could be improved, there are some limitations.
What do I think about the scalability of the solution?
We have 11 people using this solution in my organization. We have four engineers and six technicians that do the implementation and maintenance of the solution.
How are customer service and support?
The technical support is good. However, the support could be more knowledgeable.
How was the initial setup?
The installation is straightforward and it took approximately one hour.
What about the implementation team?
We did the installation ourselves. However, I had to watch some video tutorials and view some PDF help files online to complete the installation.
What's my experience with pricing, setup cost, and licensing?
There is a license required for this solution and we pay annually for our license.
What other advice do I have?
I would recommend this solution to others.
I rate Zabbix a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at Art World Web Solutions
A great product with good alerts and fair price, but it needs more features and better development model, UI, and scalability
Pros and Cons
- "It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great."
- "Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
What is our primary use case?
We are using Zabbix in our project for demo purposes. One of our clients is also using Zabbix. They have a data center, and they use it for internal monitoring. They are on a cloud system.
What is most valuable?
It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great.
What needs improvement?
Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way.
It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using.
The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features.
For how long have I used the solution?
I have been using this solution for three to four years.
What do I think about the stability of the solution?
It is stable up to a level.
What do I think about the scalability of the solution?
When you are growing and need to add proxies and other things, it becomes complex. To deal with this kind of complexity, more scalability features and documentation for different use cases are required.
How are customer service and technical support?
I did not connect with Zabbix support, but the client's team connected with them. I worked with the client initially, and after that, I gave them access and everything else. They directly sync up with Zabbix's support team.
How was the initial setup?
The initial setup is great. However, later on, when you are scaling it, it becomes complex.
What's my experience with pricing, setup cost, and licensing?
Its licensing is fair. It seems to be much cheaper than others.
What other advice do I have?
Zabbix is a good product. It just requires a better development model, better UI, and better scalability. It also needs more features.
I would rate Zabbix a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Zabbix
September 2025

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Chief Revenue Officer at paramaah it services
Stable, open-source solution; can be challenging to secure client trust
Pros and Cons
- "Zabbix is quite stable once it is set up. We haven't had any post-setup issues."
- "Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
What is our primary use case?
We are implementing this solution for our clients.
What is most valuable?
What we find the most valuable about Zabbix is that it is open source and there are no licensing costs.
What needs improvement?
While there are a number of benefits to Zabbix being open source, getting that trust from the customer is a little bit on the challenging side. Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it.
It can also be difficult for us to formulate a price for clients that need a solution for which there is no template. If we can implement a solution with the help of a template, we know how much time and effort it will take so it is easy to estimate a price for the customer. Without templates, estimation is a little bit challenging.
In addition to the above, although there are templates available for Cisco switches, they do not work for all families of Cisco switches.
These are the challenges we are facing at our company. Overall, setting up Zabbix is a challenge. However once it is setup, managing it is comparatively easy.
For how long have I used the solution?
We have been using Zabbix for a year, I suppose.
What do I think about the stability of the solution?
Zabbix is quite stable once it is set up. We haven't had any post-setup issues.
How are customer service and technical support?
We are regularly in touch with Zabbix's technical support. Generally, there is little bit of challenge because of the time zones. Nonetheless, their tech support is not bad. It's good.
Which solution did I use previously and why did I switch?
We did not previously use a different solution. Zabbix was the first solution we worked on. However, right now we are in the process of exploring other solutions.
We are evaluating Motadata. This is a solution based out of India. We are in touch with them, but we are in the very initial stages. We also don't know how it will work out.
How was the initial setup?
Whether or not setup is straightforward or not will depend on the client's use case. From our end, the issue is estimating the effort it will take for us to implement the solution for our clients. We run into issues when it comes to giving the clients a quote for our work ahead of time.
What other advice do I have?
Because Zabbix is an open source solution, a lot of customization is required. In turn, a lot of information has to be provided by the client about exactly what they want, which parameters they want to monitor, and what the thresholds are. Proprietary solutions would already have those thresholds in place. Once this process is done, it's really very good for your organization. But it does take a lot of work.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Network Engineer at a computer software company with 5,001-10,000 employees
Allows us to effortlessly monitor our client's network
Pros and Cons
- "Zabbix is scalable."
- "It could be more stable."
What is our primary use case?
We monitor Zabbix for different clients. In total, there are less than 40 users, using this solution.
We definitely plan to increase usage and continue using Zabbix.
For how long have I used the solution?
I have been using this solution for the past few months.
What do I think about the stability of the solution?
It hasn't really been that stable, but I think that has a lot to do with the specs. It could be more stable.
What do I think about the scalability of the solution?
Zabbix is scalable.
What other advice do I have?
I would absolutely recommend Zabbix to others. Overall, on a scale from one to ten, I would give Zabbix a rating of eight. Once I have more experience with it, maybe I'll give it a higher rating.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Technical Consultant at CIBER
Proactive troubleshooting and has good integration with other tools
Pros and Cons
- "We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
- "I would like to see a more flexible mobile client, and better HA out of the box."
What is our primary use case?
We - msp - use this solution for enterprise-wide monitoring and alerting for network devices, appliances, Linux, Windows, Exadata, ODAs, Oracle, PostgreSQL, SQL Server, and MySQL databases.
How has it helped my organization?
We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix. Zabbix gives us a single point of truth.
What is most valuable?
The most valuable features are the low-level discovery, auto registration, host discovery, integration with other tools, and the zbxdb plugin for database monitoring
Very good templates
What needs improvement?
I would like to see a more flexible mobile client, and better HA out of the box.
It would also be very interesting to have a GUI on the proxy server[s]
For how long have I used the solution?
I have been using this solution for eight years.
What do I think about the stability of the solution?
Stability of the product (servers and agents) was one of the key factors we checked. The agents normally have a low footprint and are very resource friendly.
What do I think about the scalability of the solution?
Especially when using postgres with the timescaleDB option, the performance improved a lot because data deletion is now done by dropping partitions, which saves lot's of database time. We are confident that zabbix kan keep working for us while we grow. In the end, the bottle neck will be the database but we see a lot of options to stretch this.
How are customer service and technical support?
Zabbix support works through various channels and works responsive. We are also very glad with the community support where we also share our experiences. Currently there is an active community in Telegram https://t.me/ZabbixTech
Which solution did I use previously and why did I switch?
Earlier we used all kinds of other tools, all for a part of the stack. Oracle enterprise manager for oracle databases, PEM for postgres databases, SCOM for Windows, prtg for network, appman for applications. This required to run and maintain all those tools .... Now consolidating to 1 saves a lot of time and gives a single point of truth.
How was the initial setup?
The initial setup is easy. Making it completely HA required some work but if you are familiar with the redhat tools it is not hard.
What about the implementation team?
We implemented the zabbix solution our selves. A team consisting of a Linux admin and a postgres dba that both know Linux and zabbix setup the infra structure. The other teams gave input for their metrics, thresholds and views.
What was our ROI?
Combined with the other tools that we phased out the ROI will be within 1 year. One of the things we save a lot of money on is the replacement of SMS by an other notification service.
What's my experience with pricing, setup cost, and licensing?
Make a POC, start simple and let it grow. The servers are created with good performance by design. Memory for the caching, both on the database as on the zabbix server are important. As database backend choose postgres with timescaleDB. This save many hours housekeeping processing. For proxies, sqlite will do nicely. Involve a dba for the database setup.
Which other solutions did I evaluate?
We checked the above mentioned options. Zabbix came out as a winner. Simple, good web application, no need for fat clients which makes maintenance simpler. Zabbix does not have the nicest GUI, compared with some above but it is certainly acceptable, especially when pricing is taking into account. Especially with the postgres database in combination with the timescaleDB options is has an excellent performance. It has a clean database design and handling.
If state of the art reporting is important, integrate with grafana. It can be done via the api and directly on the zabbix database.
What other advice do I have?
If performance and scalability is important, use postgres with timescaleDB as database backend. This wins hands down compared to mysql.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
I am pleased to see what other tools you have used before switching to Zabbix, out of those I have only used PRTG and I see Zabbix as a better option by far.
IT Manager at a tech services company with 51-200 employees
Free to use with good functionality and good stability
Pros and Cons
- "There are lots of great features and functionality within the solution."
- "The user interface could be a bit better. They could update it a bit."
What is our primary use case?
I primarily use this solution in some of our different monitoring systems, including our different servers, and applications. We use it for the maintenance of the main server in the laboratory.
What is most valuable?
The ability to connect with monitoring is very useful for us. It's great that we can monitor different applications. We can even monitor remotely.
I recently tested the solution's ability to hold up to rebooting machines remotely and we were able to do so with ease.
There are lots of great features and functionality within the solution.
So far, we've found the solution to be quite stable.
The product has a large community and therefore has lots of documentation around various aspects of the product.
What needs improvement?
I don't recall coming across missing features. It's a fairly complete solution.
The user interface could be a bit better. They could update it a bit.
What do I think about the stability of the solution?
The solution offers very good stability. It doesn't have bugs or glitches and it doesn't crash or freeze on us. It's been reliable from the very start.
What do I think about the scalability of the solution?
I have never tried to scale the solution. I can't speak to its level of scalability.
However, it is my hope that it is. It's important to be able to scale it.
We only currently have 10 people on the solution. It's a small group and therefore we haven't yet had a need to expand it.
How are customer service and technical support?
While I haven't ever actually reached out to technical support, I'd say that it would important to have access. If there was a question the community couldn't answer it would be nice to know if we could turn to Zabbix directly for assistance.
Which solution did I use previously and why did I switch?
We did previously use a different solution prior to Zabbix. It was a suite of applications that included, for example, DLP and myShell. I haven't used it in a very long time, so I can't speak too much about my experience with it or how it compares.
How was the initial setup?
The initial setup isn't overly complex. It's largely straightforward.
There's also a fairly sizable community around the solution and there's just so much documentation and insights from other users you have access to, therefore it's very easy to find answers to your questions when it comes to implementation.
What's my experience with pricing, setup cost, and licensing?
We use a free community version of the solution. We don't have to pay for licensing.
What other advice do I have?
I'm not really a user. I deploy the solution.
Overall, I would rate the solution at an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Président / Directeur des services informatiques at Atig network
Fast, lightweight, and easy to install
Pros and Cons
- "The basic setup is very easy."
- "I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."
What is our primary use case?
I use Zabbix on my Raspberry Pi and it is set up to monitor our network. We are testing it at the moment to see how it responds to our network, which includes laptops and workstations.
I have not gone into great detail with the product, although I expect to be doing that within the next months.
What is most valuable?
It is not hard to integrate.
What needs improvement?
I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana.
For how long have I used the solution?
I have been using Zabbix for the past year.
What do I think about the stability of the solution?
The stability is okay, although, at this point, I'm only using it on a Raspberry Pi. I need to set it on a higher level server to see exactly how it responds on the network and how to deal with it. In this testing phase, it is stable, but when I'm ready to put it live into production then we will see how it reacts.
What do I think about the scalability of the solution?
I haven't tried to scale it, yet. I am the only one using it because I'm performing the testing.
How are customer service and technical support?
I have not been in contact with technical support.
How was the initial setup?
The basic setup is very easy. I installed it in a Raspberry Pi with a Linux version. It took perhaps 20 minutes to install, at the most.
What other advice do I have?
This is a product I can recommend to others.
Overall, I think that this is a great tool, although I need to spend more time with it to see exactly what the different features are, and how I can use it to implement my network better. There are a few glitches that need to be fixed, such as making the plugins easier to install.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a computer software company with 11-50 employees
Straightforward to set up, and works well for monitoring our internal network
Pros and Cons
- "The initial setup was not complex."
- "The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."
What is our primary use case?
Primarily we are using an on-premise installation, and just now we are exploring the cloud installation. It's basically the same one. It's a pre-production and production environment. We use the on-premises for testing, and we have the one with the cloud installation also.
We are using this solution for monitoring our internal network and infrastructure in the company, and also for monitoring a couple of our customers' installations. Not only their network but also their services, and to reduce consumption.
What needs improvement?
The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly.
I would like to recommend the possibility of being integrated for the monitoring of the Micro Strategy System environment and clusters of machine Micro Services.
For how long have I used the solution?
I have been using Zabbix for perhaps six months
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
It's a scalable product. We have 20 users in our organization who are using it.
How are customer service and technical support?
We don't have any experience with technical support. We haven't had any reason to contact them because we have been able to address any issues on our side.
How was the initial setup?
The initial setup was not complex. It took two hours to install.
What about the implementation team?
My colleague, along with one other internal team member deployed this solution. We did not use anyone externally.
What other advice do I have?
We have only just started using this solution a couple of months ago, but we plan to continue using it in the future.
I can recommend this product to others who are interested in using it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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