We are implementing this solution for our clients.
Chief Revenue Officer at paramaah it services
Stable, open-source solution; can be challenging to secure client trust
Pros and Cons
- "Zabbix is quite stable once it is set up. We haven't had any post-setup issues."
- "Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
What is our primary use case?
What is most valuable?
What we find the most valuable about Zabbix is that it is open source and there are no licensing costs.
What needs improvement?
While there are a number of benefits to Zabbix being open source, getting that trust from the customer is a little bit on the challenging side. Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it.
It can also be difficult for us to formulate a price for clients that need a solution for which there is no template. If we can implement a solution with the help of a template, we know how much time and effort it will take so it is easy to estimate a price for the customer. Without templates, estimation is a little bit challenging.
In addition to the above, although there are templates available for Cisco switches, they do not work for all families of Cisco switches.
These are the challenges we are facing at our company. Overall, setting up Zabbix is a challenge. However once it is setup, managing it is comparatively easy.
For how long have I used the solution?
We have been using Zabbix for a year, I suppose.
Buyer's Guide
Zabbix
October 2025
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,922 professionals have used our research since 2012.
What do I think about the stability of the solution?
Zabbix is quite stable once it is set up. We haven't had any post-setup issues.
How are customer service and support?
We are regularly in touch with Zabbix's technical support. Generally, there is little bit of challenge because of the time zones. Nonetheless, their tech support is not bad. It's good.
Which solution did I use previously and why did I switch?
We did not previously use a different solution. Zabbix was the first solution we worked on. However, right now we are in the process of exploring other solutions.
We are evaluating Motadata. This is a solution based out of India. We are in touch with them, but we are in the very initial stages. We also don't know how it will work out.
How was the initial setup?
Whether or not setup is straightforward or not will depend on the client's use case. From our end, the issue is estimating the effort it will take for us to implement the solution for our clients. We run into issues when it comes to giving the clients a quote for our work ahead of time.
What other advice do I have?
Because Zabbix is an open source solution, a lot of customization is required. In turn, a lot of information has to be provided by the client about exactly what they want, which parameters they want to monitor, and what the thresholds are. Proprietary solutions would already have those thresholds in place. Once this process is done, it's really very good for your organization. But it does take a lot of work.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Network Engineer at a computer software company with 5,001-10,000 employees
Allows us to effortlessly monitor our client's network
Pros and Cons
- "Zabbix is scalable."
- "It could be more stable."
What is our primary use case?
We monitor Zabbix for different clients. In total, there are less than 40 users, using this solution.
We definitely plan to increase usage and continue using Zabbix.
For how long have I used the solution?
I have been using this solution for the past few months.
What do I think about the stability of the solution?
It hasn't really been that stable, but I think that has a lot to do with the specs. It could be more stable.
What do I think about the scalability of the solution?
Zabbix is scalable.
What other advice do I have?
I would absolutely recommend Zabbix to others. Overall, on a scale from one to ten, I would give Zabbix a rating of eight. Once I have more experience with it, maybe I'll give it a higher rating.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zabbix
October 2025
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,922 professionals have used our research since 2012.
Principal Technical Consultant at CIBER
Proactive troubleshooting and has good integration with other tools
Pros and Cons
- "We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
- "I would like to see a more flexible mobile client, and better HA out of the box."
What is our primary use case?
We - msp - use this solution for enterprise-wide monitoring and alerting for network devices, appliances, Linux, Windows, Exadata, ODAs, Oracle, PostgreSQL, SQL Server, and MySQL databases.
How has it helped my organization?
We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix. Zabbix gives us a single point of truth.
What is most valuable?
The most valuable features are the low-level discovery, auto registration, host discovery, integration with other tools, and the zbxdb plugin for database monitoring
Very good templates
What needs improvement?
I would like to see a more flexible mobile client, and better HA out of the box.
It would also be very interesting to have a GUI on the proxy server[s]
For how long have I used the solution?
I have been using this solution for eight years.
What do I think about the stability of the solution?
Stability of the product (servers and agents) was one of the key factors we checked. The agents normally have a low footprint and are very resource friendly.
What do I think about the scalability of the solution?
Especially when using postgres with the timescaleDB option, the performance improved a lot because data deletion is now done by dropping partitions, which saves lot's of database time. We are confident that zabbix kan keep working for us while we grow. In the end, the bottle neck will be the database but we see a lot of options to stretch this.
How are customer service and technical support?
Zabbix support works through various channels and works responsive. We are also very glad with the community support where we also share our experiences. Currently there is an active community in Telegram https://t.me/ZabbixTech
Which solution did I use previously and why did I switch?
Earlier we used all kinds of other tools, all for a part of the stack. Oracle enterprise manager for oracle databases, PEM for postgres databases, SCOM for Windows, prtg for network, appman for applications. This required to run and maintain all those tools .... Now consolidating to 1 saves a lot of time and gives a single point of truth.
How was the initial setup?
The initial setup is easy. Making it completely HA required some work but if you are familiar with the redhat tools it is not hard.
What about the implementation team?
We implemented the zabbix solution our selves. A team consisting of a Linux admin and a postgres dba that both know Linux and zabbix setup the infra structure. The other teams gave input for their metrics, thresholds and views.
What was our ROI?
Combined with the other tools that we phased out the ROI will be within 1 year. One of the things we save a lot of money on is the replacement of SMS by an other notification service.
What's my experience with pricing, setup cost, and licensing?
Make a POC, start simple and let it grow. The servers are created with good performance by design. Memory for the caching, both on the database as on the zabbix server are important. As database backend choose postgres with timescaleDB. This save many hours housekeeping processing. For proxies, sqlite will do nicely. Involve a dba for the database setup.
Which other solutions did I evaluate?
We checked the above mentioned options. Zabbix came out as a winner. Simple, good web application, no need for fat clients which makes maintenance simpler. Zabbix does not have the nicest GUI, compared with some above but it is certainly acceptable, especially when pricing is taking into account. Especially with the postgres database in combination with the timescaleDB options is has an excellent performance. It has a clean database design and handling.
If state of the art reporting is important, integrate with grafana. It can be done via the api and directly on the zabbix database.
What other advice do I have?
If performance and scalability is important, use postgres with timescaleDB as database backend. This wins hands down compared to mysql.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a tech services company with 51-200 employees
Free to use with good functionality and good stability
Pros and Cons
- "There are lots of great features and functionality within the solution."
- "The user interface could be a bit better. They could update it a bit."
What is our primary use case?
I primarily use this solution in some of our different monitoring systems, including our different servers, and applications. We use it for the maintenance of the main server in the laboratory.
What is most valuable?
The ability to connect with monitoring is very useful for us. It's great that we can monitor different applications. We can even monitor remotely.
I recently tested the solution's ability to hold up to rebooting machines remotely and we were able to do so with ease.
There are lots of great features and functionality within the solution.
So far, we've found the solution to be quite stable.
The product has a large community and therefore has lots of documentation around various aspects of the product.
What needs improvement?
I don't recall coming across missing features. It's a fairly complete solution.
The user interface could be a bit better. They could update it a bit.
What do I think about the stability of the solution?
The solution offers very good stability. It doesn't have bugs or glitches and it doesn't crash or freeze on us. It's been reliable from the very start.
What do I think about the scalability of the solution?
I have never tried to scale the solution. I can't speak to its level of scalability.
However, it is my hope that it is. It's important to be able to scale it.
We only currently have 10 people on the solution. It's a small group and therefore we haven't yet had a need to expand it.
How are customer service and technical support?
While I haven't ever actually reached out to technical support, I'd say that it would important to have access. If there was a question the community couldn't answer it would be nice to know if we could turn to Zabbix directly for assistance.
Which solution did I use previously and why did I switch?
We did previously use a different solution prior to Zabbix. It was a suite of applications that included, for example, DLP and myShell. I haven't used it in a very long time, so I can't speak too much about my experience with it or how it compares.
How was the initial setup?
The initial setup isn't overly complex. It's largely straightforward.
There's also a fairly sizable community around the solution and there's just so much documentation and insights from other users you have access to, therefore it's very easy to find answers to your questions when it comes to implementation.
What's my experience with pricing, setup cost, and licensing?
We use a free community version of the solution. We don't have to pay for licensing.
What other advice do I have?
I'm not really a user. I deploy the solution.
Overall, I would rate the solution at an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Président / Directeur des services informatiques at Atig network
Fast, lightweight, and easy to install
Pros and Cons
- "The basic setup is very easy."
- "I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."
What is our primary use case?
I use Zabbix on my Raspberry Pi and it is set up to monitor our network. We are testing it at the moment to see how it responds to our network, which includes laptops and workstations.
I have not gone into great detail with the product, although I expect to be doing that within the next months.
What is most valuable?
It is not hard to integrate.
What needs improvement?
I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana.
For how long have I used the solution?
I have been using Zabbix for the past year.
What do I think about the stability of the solution?
The stability is okay, although, at this point, I'm only using it on a Raspberry Pi. I need to set it on a higher level server to see exactly how it responds on the network and how to deal with it. In this testing phase, it is stable, but when I'm ready to put it live into production then we will see how it reacts.
What do I think about the scalability of the solution?
I haven't tried to scale it, yet. I am the only one using it because I'm performing the testing.
How are customer service and technical support?
I have not been in contact with technical support.
How was the initial setup?
The basic setup is very easy. I installed it in a Raspberry Pi with a Linux version. It took perhaps 20 minutes to install, at the most.
What other advice do I have?
This is a product I can recommend to others.
Overall, I think that this is a great tool, although I need to spend more time with it to see exactly what the different features are, and how I can use it to implement my network better. There are a few glitches that need to be fixed, such as making the plugins easier to install.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a computer software company with 11-50 employees
Straightforward to set up, and works well for monitoring our internal network
Pros and Cons
- "The initial setup was not complex."
- "The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."
What is our primary use case?
Primarily we are using an on-premise installation, and just now we are exploring the cloud installation. It's basically the same one. It's a pre-production and production environment. We use the on-premises for testing, and we have the one with the cloud installation also.
We are using this solution for monitoring our internal network and infrastructure in the company, and also for monitoring a couple of our customers' installations. Not only their network but also their services, and to reduce consumption.
What needs improvement?
The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly.
I would like to recommend the possibility of being integrated for the monitoring of the Micro Strategy System environment and clusters of machine Micro Services.
For how long have I used the solution?
I have been using Zabbix for perhaps six months
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
It's a scalable product. We have 20 users in our organization who are using it.
How are customer service and technical support?
We don't have any experience with technical support. We haven't had any reason to contact them because we have been able to address any issues on our side.
How was the initial setup?
The initial setup was not complex. It took two hours to install.
What about the implementation team?
My colleague, along with one other internal team member deployed this solution. We did not use anyone externally.
What other advice do I have?
We have only just started using this solution a couple of months ago, but we plan to continue using it in the future.
I can recommend this product to others who are interested in using it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at a tech services company with 1-10 employees
A free enterprise monitoring solution
Pros and Cons
- "It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
- "Zabbix technical support is sold separately."
What is our primary use case?
The primary use case is the cost. Typically speaking, our customers have a plethora of tools and they find it very difficult to manage their business services with a selection of tools. In most cases, they're able to replace all of their tools with one — Zabbix.
We counsel groups and we recommend using Zabbix — we're a reseller.
We focus on Zabbix. When a customer needs it integrated with Microsoft, or ServiceNow, or other solutions, then we help them out from a consulting perspective. We focus on and we recommend Zabbix. Which is an enterprise monitoring solution.
I take care of sales and marketing.
If the customer requires integration, then there are easy ways of integrating Zabbix with JIRA, ServiceNow, ITSM, and all other sorts of different solutions.
What is most valuable?
The most valuable aspect of this solution is the fact that it is enterprise-level, scalable, and free.
Just being free isn't enough, obviously. You have to be able to respond to a considerable number of enterprise requirements and be secure. Security is part of the enterprise requirements. The fact that Zabbix can offer those things, and it's free, is why our customers choose it.
What needs improvement?
When our customers don't choose to go with Zabbix, it's usually been because they're looking for a solution that also contains mainstream AI, AIOps, if you wish. AIOps is a fully noted marketing buzzword, which can mean all sorts of things for different people. When I use that term, I'm talking about the requirement to analyze in-depth enterprise data. Zabbix is not an analytics platform.
We've never had any issue at all integrating Zabbix with any of the existing enterprise tools, whether it be ITSM, JIRA, or an analytics tool like Splunk — it's never been an issue. Their design team does a very good job allowing people to get access to the Zabbix database and to the Zabbix Schema, which defines the data that's stored in.
In the latest version, which is just about to be deployed, they are adding the capability of doing APM (Application Performance Monitoring). That's a feature that has currently been lacking — we'll have to see how it goes.
For how long have I used the solution?
I have been using Zabbix for one year.
What do I think about the scalability of the solution?
It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix. We've seen customers (not our customers) that have got huge implementations of millions of objects which are being managed. We've never had any issues with scalability.
How are customer service and technical support?
Zabbix is not a licensed software. People don't buy licenses for Zabbix. Technically, we are a reseller. So what is it that we resell from Zabbix? The answer is their service. Either their contractual support, their annuity based support, or their technical support. We can get them involved in certain implementations if the customer requirements require that.
Zabbix technical support is sold separately.
How was the initial setup?
The initial setup is straightforward. It's a powerful tool; it's applicable to many different domains, through networks, through infrastructure, through applications, through containers, virtual resources, and cloud-based applications — it can be applied to all of them. The initial implementation is usually something we never have an issue with. It's a very easy-to-download package. Implementation requires experience. Deploying Zabbix is very easy, but if you don't know what you're doing, you can make an awful mess. That's where and why we offer our consultancy — to help people to make sure that they don't end up with petabytes of monitoring information on the first day. Which of course no one has any time to go through and handle.
What other advice do I have?
Speak to a Zabbix expert before you get started because there are so many options in terms of architecture for deployment that you really need to understand relating to how Zabbix can give you those options and why they're useful. Options might include encryption or distributed architecture, so delegating monitoring responsibilities close to the objects that have been managed using proxies is a good idea. There are choices to be made so if you don't know the product and you are speaking to someone who does, then listen, because they can advise you properly to get the best benefit out of the software. Zabbix is a free package, you're not paying for any licensed software; the expense of Zabbix over time is related to how it's deployed and used. If you don't deploy it right, then you'll spend more time fixing your mistakes than actually using the software.
On a scale from one to ten, I would give Zabbix a rating of eight.
I am not giving them a higher rating because they don't have analytics. They're getting there. They're becoming more and more proactive. They just added something which was very important called 'application performance monitoring'. From an enterprise perspective, they still lack the analytics capabilities, but that's not necessarily an issue unless you're looking to choose one tool that does everything.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Assistant at Hotel 2 Fevrier
Open-source, reliable monitoring that helped solve my connection problems
Pros and Cons
- "During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."
- "I would like to remotely connect to the computer, and Zabbix doesn't have this capability."
What is our primary use case?
The primary use case is to resolve connection issues for my YouTube access.
What is most valuable?
I am still exploring all of the features that this solution offers. At this time, I have only downloaded the system log and scripts.
During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers. This allows me to know what is going on with my servers.
Also, I can create a script to download all of my configurations.
What needs improvement?
I don't know if I can remotely restart my servers or to know how a guest is doing on the server. I would like to remotely connect to the computer, and Zabbix doesn't have this capability.
I have to use another software such as Emperor to log into the computer to see what is going on with the servers.
I would like to see a RAS integrated with Zabbix for monitoring, also to be able to check the server and to have an automatic display to do what we need to do.
For how long have I used the solution?
We are in the testing phases of Zabbix. I have been testing it for three months.
We are currently deploying it on my VMware to test the product and see how it works. Once I have all of the skills and requirements, I can process it into a real deployment.
What do I think about the stability of the solution?
Zabbix is a stable solution.
What do I think about the scalability of the solution?
I am currently the only user in my organization.
I plan to use Zabbix in the future, as it has helped me resolve my connection issue.
How are customer service and technical support?
I have not contacted technical support. When I have an issue, I research their YouTube channel and watch their videos.
You have to be patient. It helped to resolve the issues.
Which solution did I use previously and why did I switch?
Previously, I was using the PRTG Network Monitor. It's an expensive solution.
I chose Zabbix because it's a free edition, and I don't require a lot of monitoring. Also, I was limited.
How was the initial setup?
The initial setup was fine, it was simple.
For a proper installation, it can take up to two weeks.
What about the implementation team?
I completed the installation myself.
I installed the server, and then the client on the Windows machine to make the link.
What's my experience with pricing, setup cost, and licensing?
It's an open-source solution that can be used free of charge.
Which other solutions did I evaluate?
I have not tested any other solutions. I looked at most of the other products, but we have to pay for them.
To resolve a fixed problem, I would have asked the management to purchase the product, which would take time. Instead, I read the review and installed Zabbix directly to resolve my connection issue.
What other advice do I have?
I am also using this solution to help me with writing my master examination. I need to write something about this solution.
I would recommend this product to anyone who is interested in using it.
I would rate Zabbix an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros
sharing their opinions.
Updated: October 2025
Product Categories
Network Monitoring Software Application Performance Monitoring (APM) and Observability Server Monitoring IT Infrastructure Monitoring Cloud Monitoring SoftwarePopular Comparisons
Veeam Data Platform
Dynatrace
Datadog
New Relic
Azure Monitor
Splunk AppDynamics
Tanium
Grafana
Microsoft Configuration Manager
Sentry
Elastic Observability
SolarWinds NPM
PRTG Network Monitor
Cisco DNA Center
ThousandEyes
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Zabbix vs. Groundwork vs. other IT Infrastructure Monitoring tools
- Which is the best network monitoring tool: Zabbix or Solarwinds? Pros and Cons?
- New Relic or Zabbix?
- Which network monitoring tool is more customizable: Nagios or Zabbix?
- Is Zabbix or SolarWinds NPM better for infrastructure monitoring?
- Which application integration do you expect to have with Zabbix?
- When evaluating Network Performance Monitoring, what aspect do you think is the most important to look for?
- What is the best network monitoring software for large enterprises?
- What Questions Should I Ask Before Buying a Network Monitoring Tool?
- UIM OnPrem - SaaS















I am pleased to see what other tools you have used before switching to Zabbix, out of those I have only used PRTG and I see Zabbix as a better option by far.