Try our new research platform with insights from 80,000+ expert users
Senior Director at a tech services company with 1,001-5,000 employees
Real User
Apr 8, 2021
Straightforward interface and no issues with stability, but the discovery process is not fully automated
Pros and Cons
  • "The most valuable feature is service assurance."
  • "Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."

What is our primary use case?

We are using Zabbix as our network monitoring solution. We are now trying to understand how to use the service assurance functionality, as we would like to leverage Zabbix for this task.

What is most valuable?

The most valuable feature is service assurance.

The interface is pretty straightforward. As long as the agent is running on another instance and Zabbix is able to connect to the agent, we haven't seen any issues.

What needs improvement?

Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps. 

For how long have I used the solution?

We have been working with Zabbix for the past month. We are conducting a proof of concept with it.

Buyer's Guide
Zabbix
January 2026
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.

What do I think about the stability of the solution?

We are not yet using Zabbix very much. We have spawned the Zabbix server and only a couple of AWS instances are running, which it is monitoring. This is to make sure there are no billing problems in AWS. At the end of the day, we stop the Zabbix monitoring. The next day when we come in, we start it again.

At this point, with our limited usage, we have not seen any issues with stability. Perhaps, once it has been running full-time for a week or longer, we may hit those types of issues.

What do I think about the scalability of the solution?

During our PoC, we only have two technical people working with it.

Which solution did I use previously and why did I switch?

This is the first monitoring product that we have worked with. Prior to this, we were dealing with NMS and CMS products.

How was the initial setup?

The initial setup was pretty straightforward. We did not face any issues and it was up and running within a day.

What about the implementation team?

Our in-house technician completed the deployment.

What's my experience with pricing, setup cost, and licensing?

This is an open-source solution that can be used free of charge.

What other advice do I have?

At this point, it is too early for me to recommend Zabbix one way or the other, as we have just scratched the surface of its capabilities.

I would rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chief Revenue Officer at a tech services company with 11-50 employees
Real User
Apr 6, 2021
Stable, open-source solution; can be challenging to secure client trust
Pros and Cons
  • "Zabbix is quite stable once it is set up. We haven't had any post-setup issues."
  • "Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."

What is our primary use case?

We are implementing this solution for our clients. 

What is most valuable?

What we find the most valuable about Zabbix is that it is open source and there are no licensing costs.

What needs improvement?

While there are a number of benefits to Zabbix being open source, getting that trust from the customer is a little bit on the challenging side. Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it.

It can also be difficult for us to formulate a price for clients that need a solution for which there is no template. If we can implement a solution with the help of a template, we know how much time and effort it will take so it is easy to estimate a price for the customer. Without templates, estimation is a little bit challenging. 

In addition to the above, although there are templates available for Cisco switches, they do not work for all families of Cisco switches.

These are the challenges we are facing at our company. Overall, setting up Zabbix is a challenge. However once it is setup, managing it is comparatively easy.

For how long have I used the solution?

We have been using Zabbix for a year, I suppose. 

What do I think about the stability of the solution?

Zabbix is quite stable once it is set up. We haven't had any post-setup issues. 

How are customer service and technical support?

We are regularly in touch with Zabbix's technical support. Generally, there is little bit of challenge because of the time zones. Nonetheless, their tech support is not bad. It's good.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. Zabbix was the first solution we worked on. However, right now we are in the process of exploring other solutions.

We are evaluating Motadata. This is a solution based out of India. We are in touch with them, but we are in the very initial stages. We also don't know how it will work out.

How was the initial setup?

Whether or not setup is straightforward or not will depend on the client's use case. From our end, the issue is estimating the effort it will take for us to implement the solution for our clients. We run into issues when it comes to giving the clients a quote for our work ahead of time. 

What other advice do I have?

Because Zabbix is an open source solution, a lot of customization is required. In turn, a lot of information has to be provided by the client about exactly what they want, which parameters they want to monitor, and what the thresholds are. Proprietary solutions would already have those thresholds in place. Once this process is done, it's really very good for your organization. But it does take a lot of work.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Buyer's Guide
Zabbix
January 2026
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.
Network Engineer at a computer software company with 5,001-10,000 employees
Real User
Mar 13, 2021
Allows us to effortlessly monitor our client's network
Pros and Cons
  • "Zabbix is scalable."
  • "It could be more stable."

What is our primary use case?

We monitor Zabbix for different clients. In total, there are less than 40 users, using this solution. 

We definitely plan to increase usage and continue using Zabbix.

For how long have I used the solution?

I have been using this solution for the past few months. 

What do I think about the stability of the solution?

It hasn't really been that stable, but I think that has a lot to do with the specs. It could be more stable.

What do I think about the scalability of the solution?

Zabbix is scalable.

What other advice do I have?

I would absolutely recommend Zabbix to others. Overall, on a scale from one to ten, I would give Zabbix a rating of eight. Once I have more experience with it, maybe I'll give it a higher rating. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Principal Technical Consultant at a tech vendor with 5,001-10,000 employees
Real User
Mar 3, 2021
Proactive troubleshooting and has good integration with other tools
Pros and Cons
  • "We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
  • "I would like to see a more flexible mobile client, and better HA out of the box."

What is our primary use case?

We - msp - use this solution for enterprise-wide monitoring and alerting for network devices, appliances, Linux, Windows, Exadata, ODAs, Oracle, PostgreSQL, SQL Server, and MySQL databases.

How has it helped my organization?

We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix. Zabbix gives us a single point of truth.

What is most valuable?

The most valuable features are the low-level discovery, auto registration, host discovery, integration with other tools, and the zbxdb plugin for database monitoring

Very good templates

What needs improvement?

I would like to see a more flexible mobile client, and better HA out of the box.

It would also be very interesting to have a GUI on the proxy server[s]

For how long have I used the solution?

I have been using this solution for eight years.

What do I think about the stability of the solution?

Stability of the product (servers and agents) was one of the key factors we checked. The agents normally have a low footprint and are very resource friendly.

What do I think about the scalability of the solution?

Especially when using postgres with the timescaleDB option, the performance improved a lot because data deletion is now done by dropping partitions, which saves lot's of database time. We are confident that zabbix kan keep working for us while we grow. In the end, the bottle neck will be the database but we see a lot of options to stretch this.

How are customer service and technical support?

Zabbix support works through various channels and works responsive. We are also very glad with the community support where we also share our experiences. Currently there is an active community in Telegram https://t.me/ZabbixTech

Which solution did I use previously and why did I switch?

Earlier we used all kinds of other tools, all for a part of the stack. Oracle enterprise manager for oracle databases, PEM for postgres databases, SCOM for Windows, prtg for network, appman for applications. This required to run and maintain all those tools .... Now consolidating to 1 saves a lot of time and gives a single point of truth.

How was the initial setup?

The initial setup is easy. Making it completely HA required some work but if you are familiar with the redhat tools it is not hard.

What about the implementation team?

We implemented the zabbix solution our selves. A team consisting of a Linux admin and a postgres dba that both know Linux and zabbix setup the infra structure. The other teams gave input for their metrics, thresholds and views.

What was our ROI?

Combined with the other tools that we phased out the ROI will be within 1 year. One of the things we save a lot of money on is the replacement of SMS by an other notification service.

What's my experience with pricing, setup cost, and licensing?

Make a POC, start simple and let it grow. The servers are created with good performance by design. Memory for the caching, both on the database as on the zabbix server are important. As database backend choose postgres with timescaleDB. This save many hours housekeeping processing. For proxies, sqlite will do nicely. Involve a dba for the database setup.

Which other solutions did I evaluate?

We checked the above mentioned options. Zabbix came out as a winner. Simple, good web application, no need for fat clients which makes maintenance simpler. Zabbix does not have the nicest GUI, compared with some above but it is certainly acceptable, especially when pricing is taking into account. Especially with the postgres database in combination with the timescaleDB options is has an excellent performance. It has a clean database design and handling.

If state of the art reporting is important, integrate with grafana. It can be done via the api and directly on the zabbix database.

What other advice do I have?

If performance and scalability is important, use postgres with timescaleDB as database backend. This wins hands down compared to mysql.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Faustine Chisasa - PeerSpot reviewer
Faustine ChisasaSystem Administrator at a comms service provider with 201-500 employees
Top 5LeaderboardReal User

I am pleased to see what other tools you have used before switching to Zabbix, out of those I have only used PRTG and I see Zabbix as a better option by far.

reviewer1282104 - PeerSpot reviewer
IT Manager at a tech services company with 51-200 employees
Real User
Jan 29, 2021
Free to use with good functionality and good stability
Pros and Cons
  • "There are lots of great features and functionality within the solution."
  • "The user interface could be a bit better. They could update it a bit."

What is our primary use case?

I primarily use this solution in some of our different monitoring systems, including our different servers, and applications. We use it for the maintenance of the main server in the laboratory.

What is most valuable?

The ability to connect with monitoring is very useful for us. It's great that we can monitor different applications. We can even monitor remotely.

I recently tested the solution's ability to hold up to rebooting machines remotely and we were able to do so with ease. 

There are lots of great features and functionality within the solution.

So far, we've found the solution to be quite stable.

The product has a large community and therefore has lots of documentation around various aspects of the product.

What needs improvement?

I don't recall coming across missing features. It's a fairly complete solution.

The user interface could be a bit better. They could update it a bit.

What do I think about the stability of the solution?

The solution offers very good stability. It doesn't have bugs or glitches and it doesn't crash or freeze on us. It's been reliable from the very start.

What do I think about the scalability of the solution?

I have never tried to scale the solution. I can't speak to its level of scalability.

However, it is my hope that it is. It's important to be able to scale it.

We only currently have 10 people on the solution. It's a small group and therefore we haven't yet had a need to expand it.

How are customer service and technical support?

While I haven't ever actually reached out to technical support, I'd say that it would important to have access. If there was a question the community couldn't answer it would be nice to know if we could turn to Zabbix directly for assistance. 

Which solution did I use previously and why did I switch?

We did previously use a different solution prior to Zabbix. It was a suite of applications that included, for example, DLP and myShell. I haven't used it in a very long time, so I can't speak too much about my experience with it or how it compares.

How was the initial setup?

The initial setup isn't overly complex. It's largely straightforward.

There's also a fairly sizable community around the solution and there's just so much documentation and insights from other users you have access to, therefore it's very easy to find answers to your questions when it comes to implementation.

What's my experience with pricing, setup cost, and licensing?

We use a free community version of the solution. We don't have to pay for licensing. 

What other advice do I have?

I'm not really a user. I deploy the solution.

Overall, I would rate the solution at an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Président / Directeur des services informatiques
Real User
Jan 16, 2021
Fast, lightweight, and easy to install
Pros and Cons
  • "The basic setup is very easy."
  • "I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."

What is our primary use case?

I use Zabbix on my Raspberry Pi and it is set up to monitor our network. We are testing it at the moment to see how it responds to our network, which includes laptops and workstations.

I have not gone into great detail with the product, although I expect to be doing that within the next months.

What is most valuable?

It is not hard to integrate.

What needs improvement?

I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana. 

For how long have I used the solution?

I have been using Zabbix for the past year.

What do I think about the stability of the solution?

The stability is okay, although, at this point, I'm only using it on a Raspberry Pi. I need to set it on a higher level server to see exactly how it responds on the network and how to deal with it. In this testing phase, it is stable, but when I'm ready to put it live into production then we will see how it reacts.

What do I think about the scalability of the solution?

I haven't tried to scale it, yet. I am the only one using it because I'm performing the testing.

How are customer service and technical support?

I have not been in contact with technical support.

How was the initial setup?

The basic setup is very easy. I installed it in a Raspberry Pi with a Linux version. It took perhaps 20 minutes to install, at the most.

What other advice do I have?

This is a product I can recommend to others.

Overall, I think that this is a great tool, although I need to spend more time with it to see exactly what the different features are, and how I can use it to implement my network better. There are a few glitches that need to be fixed, such as making the plugins easier to install.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Responsible Infrastructure and Production at a comms service provider with 11-50 employees
Real User
Dec 31, 2020
Open-source, easy to implement, and the dashboard is customizable
Pros and Cons
  • "Zabbix is very easy to implement."
  • "If you want to use all of the features then you have to pay a licensing fee."

What is our primary use case?

We have two Zabbix servers, deployed locally and in our New York datacenter, and we use them for monitoring traffic. It is an order processing system and we need to schedule and monitor our infrastructure.

What is most valuable?

Zabbix is very easy to implement.

The interface is customizable, so we can create the dashboard that we need.

What needs improvement?

We need to set it up step by step in order to ensure that it is stable and works properly.

If you want to use all of the features then you have to pay a licensing fee.

For how long have I used the solution?

I have been using Zabbix for approximately one year.

What do I think about the stability of the solution?

We use Zabbix on a daily basis and we haven't had any issues with stability.

What do I think about the scalability of the solution?

We have not needed to expand it because our infrastructure is very small. It includes a server and some VMs.

How are customer service and technical support?

When we have a problem, we search the web site for how to resolve it. We have never had an issue that necessitated contacting technical support.

Which solution did I use previously and why did I switch?

In my last job, I worked with Nagios. I found that Zabbix is a good system for monitoring and it is easier to implement, and it is also less expensive.

How was the initial setup?

The initial setup is easy to do. It involves implementing agents in the server, but it is not difficult.

What about the implementation team?

We implemented it with our in-house team that is also responsible for maintenance. This includes updates to the product. There is a team of three administrators who manage it.

What's my experience with pricing, setup cost, and licensing?

Zabbix is free but if you use it in production then you have to pay for it. It is not expensive if you compare it to something like the Amazon monitoring system.

Also, it is an open-source product, although some features are available at an extra cost.

What other advice do I have?

Overall, this is a great tool and I recommend it.

I would rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
David Collier - PeerSpot reviewer
David CollierCo-Founder at a tech services company with 1-10 employees
Reseller

Hi,


Can you clarify what you mean with  "Zabbix is free but if you use it in production then you have to pay
for it. It is not expensive if you compare it to something like the
Amazon monitoring system. Also, it is an open-source product, although some features are available at an extra cost."


Apologies for being so blunt, but Zabbix is TOTALLY open-source. There are no additional fees for licensing or additional features.




reviewer1463901 - PeerSpot reviewer
Operations Manager at a tech services company with 51-200 employees
Real User
Dec 15, 2020
Stable and easy to set up, but problems that arise take a lot of research to solve
Pros and Cons
  • "The most valuable feature is network traffic monitoring."
  • "When we have a problem, we have to do a lot of research to solve it."

What is our primary use case?

We are using Zabbix for monitoring our servers and to display network traffic.

What is most valuable?

The most valuable feature is network traffic monitoring.

What needs improvement?

When we have a problem, we have to do a lot of research to solve it.

For how long have I used the solution?

I have been using Zabbix for a year and a half.

What do I think about the stability of the solution?

This product is quite stable.

How are customer service and technical support?

We have not had to contact technical support.

How was the initial setup?

The initial setup is not complex. In fact, it's quite easy.

It was quite quick to deploy.

What about the implementation team?

We have our own team who installed it and know how it is used.

What's my experience with pricing, setup cost, and licensing?

This solution is completely open-source, so it is quite affordable.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.