The primary use case is to resolve connection issues for my YouTube access.
IT Assistant at a hospitality company with 201-500 employees
Open-source, reliable monitoring that helped solve my connection problems
Pros and Cons
- "During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."
- "I would like to remotely connect to the computer, and Zabbix doesn't have this capability."
What is our primary use case?
What is most valuable?
I am still exploring all of the features that this solution offers. At this time, I have only downloaded the system log and scripts.
During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers. This allows me to know what is going on with my servers.
Also, I can create a script to download all of my configurations.
What needs improvement?
I don't know if I can remotely restart my servers or to know how a guest is doing on the server. I would like to remotely connect to the computer, and Zabbix doesn't have this capability.
I have to use another software such as Emperor to log into the computer to see what is going on with the servers.
I would like to see a RAS integrated with Zabbix for monitoring, also to be able to check the server and to have an automatic display to do what we need to do.
For how long have I used the solution?
We are in the testing phases of Zabbix. I have been testing it for three months.
We are currently deploying it on my VMware to test the product and see how it works. Once I have all of the skills and requirements, I can process it into a real deployment.
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What do I think about the stability of the solution?
Zabbix is a stable solution.
What do I think about the scalability of the solution?
I am currently the only user in my organization.
I plan to use Zabbix in the future, as it has helped me resolve my connection issue.
How are customer service and support?
I have not contacted technical support. When I have an issue, I research their YouTube channel and watch their videos.
You have to be patient. It helped to resolve the issues.
Which solution did I use previously and why did I switch?
Previously, I was using the PRTG Network Monitor. It's an expensive solution.
I chose Zabbix because it's a free edition, and I don't require a lot of monitoring. Also, I was limited.
How was the initial setup?
The initial setup was fine, it was simple.
For a proper installation, it can take up to two weeks.
What about the implementation team?
I completed the installation myself.
I installed the server, and then the client on the Windows machine to make the link.
What's my experience with pricing, setup cost, and licensing?
It's an open-source solution that can be used free of charge.
Which other solutions did I evaluate?
I have not tested any other solutions. I looked at most of the other products, but we have to pay for them.
To resolve a fixed problem, I would have asked the management to purchase the product, which would take time. Instead, I read the review and installed Zabbix directly to resolve my connection issue.
What other advice do I have?
I am also using this solution to help me with writing my master examination. I need to write something about this solution.
I would recommend this product to anyone who is interested in using it.
I would rate Zabbix an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy Manager - Infrastructure at a retailer with 1,001-5,000 employees
Good for monitoring but complicated to configure and it needs to be more customizable
Pros and Cons
- "The most valuable feature is monitoring."
- "Having a more customizable interface and dashboard would be an improvement."
What is our primary use case?
We primarily use Zabbix for monitoring our infrastructure.
What is most valuable?
The most valuable feature is monitoring.
What needs improvement?
Having a more customizable interface and dashboard would be an improvement.
The interface could be more user-friendly because it is can be really complicated if an end-user has to configure it. The administrator usually has to take care of that.
I would like to see more SNMP and storage support.
Application monitoring should be included in the future. I would like to see voice telephony monitoring and database monitoring.
The reporting functionality is limited.
For how long have I used the solution?
I have been working with Zabbix for the past four years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
We have had no problem with scalability. The only people who use it are the IT staff, which is between 10 and 12 people.
How are customer service and technical support?
As we are using the free version, we do not have a support contract.
What's my experience with pricing, setup cost, and licensing?
We are using the free, open-source version.
What other advice do I have?
This is not a product that I recommend. Instead, I recommend using SolarWindows or ManageEngine for monitoring because there are more features on Zabbix with limited usability. Reports are also limited. Basically, you get more features in SolarWinds or ManageEngine.
I would rate this solution a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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ICT Network Infrastructure & Architect at a transportation company with 1-10 employees
A straightforward setup, stable, and offers flexible licensing
Pros and Cons
- "The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
- "The documentation could be improved."
What is our primary use case?
The solution can be used to monitor both on-premises and cloud infrastructure.
What is most valuable?
The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies.
The initial setup is very straightforward.
What needs improvement?
The NetFlow integration really could be improved upon. In general, integration with other solutions and services needs to be worked on.
The documentation could be improved. I find that it's a bit limited.
It runs on a Linux backend, and we're using it to monitor our Windows platforms. For people who are not familiar with Linux, there may be issues. You do need to have a bit of Linux knowledge before beginning, otherwise, you may have problems working with it.
For how long have I used the solution?
We've been using the solution for two months at this point. It hasn't been a very long period of time.
What do I think about the stability of the solution?
The stability of the solution is good. It's reliable. There aren't glitches or bugs. It doesn't crash or freeze. We haven't had any issues.
What do I think about the scalability of the solution?
The scalability is quite good. If you need to scale the solution up, you can do so. It's pretty straightforward. We haven't had any issues so far.
In our organization, we have about 1,600 users on the product.
We most likely will increase usage in the future.
How are customer service and technical support?
We've used technical support in the past. They have different platforms that handle requests at different levels. The gold platform, for example, offers support but is slightly limited.
How was the initial setup?
The initial setup isn't complex at all. It was very straightforward.
In terms of deployment, it takes about a day, however, you have to add in all the other items that you're monitoring. We deployed everything and then rolled it out over the course of a couple of weeks.
What about the implementation team?
I handled the implementation myself. I didn't need to solicit the help of a vendor, consultant, or integrator.
What's my experience with pricing, setup cost, and licensing?
The licensing is great on Zabbix. It's very flexible and great for various types of businesses.
What other advice do I have?
We're just a customer. We don't have a business relationship with Zabbix.
I'd recommend the solution. It's easy to use and it's been quite useful. New users do have to be pretty comfortable with Linux, however, otherwise, they may have a hard time adapting to the system.
I'd rate the solution eight out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
District Technology at a educational organization with 201-500 employees
Being able to monitor almost any device in one location is extremely convenient
What is our primary use case?
Monitoring systems and services that don't have their own solution in our environment. Single place to monitor multiple systems and processes. We monitor servers, websites, key card devices, etc..
How has it helped my organization?
Before we didn't really have a centrally managed monitoring solution, so adding this product has been a blessing as we are able to actively monitor and react accordingly. Being able to monitor almost any device in one location is extremely convenient.
What is most valuable?
The feature which I like the most would have to be the GUI. At first, I was put off, as I felt it was too complex or busy. Upon using it to setup devices, I found it was well laid out and has come a long way.
The agents are also very easy to install and manage, making this more of a turnkey solution for most.
What needs improvement?
I wish it had more options for personalizing the product, such as being able to include your company's logo without editing text files. More templates for specific devices.
For how long have I used the solution?
More than three years.
What do I think about the stability of the solution?
None yet. Runs solid on very light resources.
What do I think about the scalability of the solution?
Not yet, but as of now, it's a single server - might have to dive in at some point with the proxy configuration.
How are customer service and technical support?
I have used publicly available resources. I can't comment on their customer service.
Which solution did I use previously and why did I switch?
We used Cacti, which worked well for our uses. We moved because we needed a more updated solution that had support for a myriad of devices. The community is also active in development of plugins.
How was the initial setup?
It's a decently complex system to get setup, it's not a simple package based system (well technically it is, but not as easy as others). It's also not as extreme as Nagios or Prometheus. We added Grafana, which made it a little more complex.
What about the implementation team?
In-house team.
What was our ROI?
Time and knowledge. Without it, we wouldn't have known of current issues in our environments. It allows us to deep dive and get to the core issues quicker.
What's my experience with pricing, setup cost, and licensing?
It's open source, so no cost/licensing needed.
Which other solutions did I evaluate?
What other advice do I have?
Zabbix coupled with Grafana (there's a plugin for Zabbix, very easy to setup), is a great monitoring stack. Leveraging "Let's Encrypt for SSL" is also a must!
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Automation Lead at a computer software company with 5,001-10,000 employees
Has good stability and scalability
Pros and Cons
- "Zabbix is both stable and scalable."
- "For us, the initial setup was complex"
What is our primary use case?
I implement Zabbix for large companies with over 5,000 employees.
What needs improvement?
In the near future, we are going to see integration with its cloud platform.
We would like to use it for RBI, for service and credibility reports for our manager and management staff, and we also hope to use it to deliver customer scripts, etc. Currently, because we monitor over 5,000 hosts and servers, we need to use open source.
For how long have I used the solution?
I have used Zabbix for the last five years.
What do I think about the scalability of the solution?
Zabbix is both stable and scalable. As I mentioned earlier, we scale more than 5,000 hosts.
How are customer service and technical support?
Currently, our own team provides support, but in the future, we may use Zabbix support.
Which solution did I use previously and why did I switch?
We also use Nagios, but we are going to stop using this solution as it has specific limitations that we require.
How was the initial setup?
For us, the initial setup was complex. We plan on integrating Zabbix with Prometheus and Grafana for a smooth relationship between dashboards.
What's my experience with pricing, setup cost, and licensing?
We purchased Zabbix for a good price, including support. It's cheaper than Datadog and ScienceLogic.
What other advice do I have?
On a scale from one to ten, I would give Zabbix a rating of nine, strictly because we would like to see better integration with mobile TeleCloud.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a tech services company with 51-200 employees
Scales well, provides good visibility, and the alarm monitoring is helpful
Pros and Cons
- "The most valuable feature is the alert and alarm monitoring."
- "If Zabbix had a better dashboard then it would be nice."
What is our primary use case?
I was using Zabbix as a monitoring tool at my previous job, although I have left that company and am no longer using this type of product. We were using it for monitoring routers and a few thousand other devices. We had visibility as to their status.
What is most valuable?
The most valuable feature is the alert and alarm monitoring.
What needs improvement?
If Zabbix had a better dashboard then it would be nice.
For how long have I used the solution?
I had been working with Zabbix for three years.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
We had between 20 and 30 users and more than 2,000 devices.
How are customer service and technical support?
I have not personally been in contact with technical support.
Which solution did I use previously and why did I switch?
Prior to using Zabbix, we used Nagios. We switched because it became unstable and clumsy when we grew to have more than 2,000 devices. Zabbix was much better in terms of scalability.
How was the initial setup?
I don't recall all of the details related to the initial setup, although I remember that it was not quite easy. We had to conduct quite a few searches on Google during the process in order to properly understand how to install it. If I remember correctly, there were a couple of errors.
What about the implementation team?
We had two engineers who were responsible for maintenance.
What other advice do I have?
Overall, I think that Zabbix is an awesome tool and I would use it again, rather than another one. For us, Nagios was a disaster and Zabbix was the savior. We didn't require any functionality that it didn't already have. My only complaint is that the dashboard needs to be improved.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a tech services company with 51-200 employees
Poor server monitoring, does not scale well, and lacks performance
Pros and Cons
- "The implementation process is very straightforward."
- "The server monitoring could be better."
What is our primary use case?
Our company works with the health ministry in our country. We implement the solution for them and they use it as a monitoring solution in order to watch trends and server patterns, etc.
What is most valuable?
The solution works well for monitoring our on-site server.
Sometimes, the server can go down. When this happens, the solution has the capability to alert us to problems and will automatically notify us of any issues via email.
The implementation process is very straightforward.
What needs improvement?
The server monitoring could be better.
I'm not well versed in Zabbix, so it's difficult for someone like me to handle the setup. They should work to make the implementation much easier. It would improve the useability of the solution.
The solution needs to have a higher quality of performance. Performance is very important to our clients, and this solution doesn't perform very well. The quality and code are difficult.
The solution does not scale well.
For how long have I used the solution?
We've been using the solution for one year.
What do I think about the stability of the solution?
HIgh performance is important to us, and this solution just doesn't offer it. It's unreliable. The quality just isn't there right now.
What do I think about the scalability of the solution?
Our company needs a solution that can scale, and this product does not offer good scalability. It's one of its biggest downsides. If a company needs to expand the solution, they'll find that they won't be able to effectively.
How are customer service and technical support?
We haven't had any issues with technical support. They've satisfied our needs to far. We don't have any complaints about the service they offer their clients.
How was the initial setup?
The initial setup isn't too complex. It's fairly easy to implement and set up.
What other advice do I have?
We're just a Zabbix user. We don't have a special relationship with the company.
I would rate the solution three out of ten. I would rate it higher if there was better scalability potential and the performance was of a much higher quality.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
VP of IT Infrastructure at a tech services company with 11-50 employees
Cost-effective and works well for Cisco switches, but the setup is difficult and time-consuming
Pros and Cons
- "The most valuable feature is the support for monitoring Cisco switches."
- "The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."
What is our primary use case?
This is a network monitoring solution that I was playing around with to see if it would meet my needs.
How has it helped my organization?
Zabbix helped me to identify issues on the system, as well as ports that were open.
What is most valuable?
The most valuable feature is the support for monitoring Cisco switches. It is easy to use because there is a free template for it included.
What needs improvement?
The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have. It would work great if I had the time to do it, but considering that I have all kinds of different devices, I don't want to spend the time doing it.
If they included more prebuilt templates of devices that are in use today, then it would be very helpful. For example, they have a template for a SonicWall 3600, but they don't have one for a SonicWall Tz300. They do have some base templates but they are not customized for these specific products. For some products, I was able to download one, but not for all of them.
The documentation needs to be improved.
The deployment is complex and should be simpler to complete.
For how long have I used the solution?
I have been using Zabbix for about a month.
What do I think about the stability of the solution?
Once the product is started, it is stable.
What do I think about the scalability of the solution?
I didn't really test the scalability. For me, it wasn't scalable because I only used it for the devices for which I had templates. I was the only person who was using it.
How are customer service and technical support?
I did not contact technical support.
Which solution did I use previously and why did I switch?
I was using Kaseya Traverse, which I bought because I have a large Kaseya installation. I thought that it would monitor sFlow, but it didn't, so I returned it and then replaced it with LogicMonitor.
Basically, the problem was that in order to support sFlow, I would have to have a virtual machine for each of the network switches that I wanted to monitor. So if I had 50 switches then I would need 50 virtual machines to monitor sFlow. When they told me that it supports sFlow, then technically, they are correct. However, what they didn't tell me was that for each switch, you have to create a separate collector, which didn't make any sense.
With SolarWinds NetFlow, you can have multiple switches with one collector.
How was the initial setup?
After I downloaded Zabbix, it was a pain to set up. I would say that it is complex in terms of the instructions. I was getting errors, and apparently, I was not the only one. I had to look at two or three different websites to get it set up. I found that if you follow the steps that come with it, which were not very detailed, it did not work. I had to search through different forums in order to figure out the error that I was getting. By the time I had finished, it took me three or four hours to figure out why I was getting the errors, and I had to reinstall it four times in the process.
In total, I would say that the deployment took at least 12 hours.
What about the implementation team?
I completed the deployment myself.
What's my experience with pricing, setup cost, and licensing?
I was using the free, Community Edition.
What other advice do I have?
My advice for anybody who is implementing Zabbix is to seek the help of somebody who has actually done it before. Otherwise, it's not worth their time. Also, find somebody who can provide you with the templates that you need, or who's got familiarity with building them. It is a good solution if you have the time to build the templates and figure it all out. This requires knowledge of SNMP, as well as all of the devices. Then, you have to put it into XML and create a template that Zabbix can use. It is not a straightforward solution.
The reason that I stopped using Zabbix and bought LogicMonitor is not that it didn't work well. Rather, I needed a solution that was complete, where I didn't have to do the development.
I would rate this solution a four out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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I'm surprised that you believe that scalability and performance are an issue. Having said that, much depends on the configuration that is implemented. I'm not suggesting that this is the case with your implementation, but we have often seen customers simply implementing the Zabbix "appliance" (a single VM) as a production instance. A full Zabbix implementation is highly scalable and performant with many hundreds of thousands of "values per second" possible. Of course, as with any monitoring software it does require a degree of administration. For example, if you are using only a single server for Zabbix you may wish to consider splitting the web server, zabbix server and database across multiple VM's. We also implement multiple web server front-end which are load balanced.
It's also possible to tune the number of pollers that are running to further improve performance.
I hope that gives you some ideas.