UKG Reviews

• Payroll: make up pay for tipped employees

• Adequately paying

• PTO accruals

I have used it for four years.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is great.

Technical support needs improvement.

We did not previously use a different solution.

Research based on industry and employee count.

Before choosing this product, we also evaluated ADP.

• Payroll

• Reliable

• Customer cases when we have problems

I have used it since Jan 2016.

We did encounter deployment issues; PTO expressions were a problem.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is 7/10.

Technical support is 7/10.

We previously used ADP. We switched because our parent company switched.

Initial setup was complex; the previous payroll clerk set it up.

I don't know whether a vendor team or an in-house one implemented it.

I don't know about the ROI.

Pricing and licensing is not relevant to my position.

Before choosing this product, we did not evaluate other options.

Payroll

BI reporting

Performance management

Onboarding

Employees now use an online application for onboarding.

• Recruitment

I have used it since 2007.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is OK.

Technical support is good.

We previously used a different solution. We switched because of poor customer service and cost.

Initial setup was straightforward.

An in-house team implemented it.

I'm not sure about ROI; it is not my area.

Get an attorney to review the contract.

Before choosing this product, we also evaluated ADP, Ceridian, and Oracle.

• BI reporting

• Immediate data and reporting
• Reliable (based on parameters given)

• On boarding

I have used it for a few months.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did encounter scalability issues; some information doesn't transfer to payroll core.

Customer service is 9/10.

Technical support is 9/10.

We did not previously use a different solution.

I do not know whether initial setup was straightforward or complex.

A vendor team implemented it; their level of expertise was very good.

I do not know about ROI.

I do not know about pricing and licensing.

Before choosing this product, other options were evaluated, but I don't know which ones. (I wasn't on the selection team.)

I like the ease of use with the system and the integration between HRIS and payroll.

We have one system of record for the domestic employees.

Export of time takes too much time; would like to be able to push through some changes once we open payroll; would like to "undo" an import after submit and calc without having to start over from the start; benefits feeds; negative deduction refunds without earnings and improved communication from Ulti to tax filing.

I have used it for 1 1/2 years The company has used it for 2+ years.

I wasn't employed at the time it was deployed.

We have encountered stability issues on occasion.

We did encounter scalability issues.

Customer service depends on the time of year; sometimes a 9/10 and other times, a 5/10.

When a technical need arises, if you get directly to the technical team, they are fabulous!

We previously used ADP. We switched because it was an older system and we needed the ability to do more.

I was not employed at the time it was set up.

I'm not sure whether a vendor team on an in-house one implemented it.

• Hands-on classes

It will save me tremendous time in creating BI reports and ultimately usable output.

This was my first time attending the convention and I was a little dismayed to find out that on the first day of registering that I could only sign up for one hands-on class. I understand the concept of making sure the classes don't fill up before everyone has a chance to sign up but even when the registration opened up for a 2nd round, the classes that I would have liked to enroll in were no longer available.

I'd have to look back at the length of time that was allotted for the hands-on classes, but an added 15 to 30 minutes would have been nice. I understand though that you are trying to fit them in the flow of the entire event so people can attend other sessions. But for me, I would have taken a hands-on class each morning and each afternoon if one had been available.

Perhaps next year I can do better at scheduling myself and just be a stand-by at the door in case there are any "no shows".

The entire event was really beneficial to me and I look forward to attending again.

I have used it for less than two years.

Customer service is excellent.

Technical support is excellent.

The payroll processing and BI are the most valuable features.

We've had custom reports built through BI that has helped with our labor costing.

The current retro pay feature doesn't work with our setup; more custom fields that we can tailor to our business needs.

Our company doesn’t follow an 8 hour schedule. We work 7.5 hours Monday-Thursday, and 7.0 hours on Fridays. The current feature doesn’t work with that setup. UltiPro, as I’ve been advised has the same number of hours on each work day (so our 37.0 hour week, would equate to approximately 7.4 work days – you cannot setup your daily hours differently)

The other comment about custom fields – this would be helpful because we use the “Other company info” tab in UltiPro and have our managers input their salary increase recommendation amount. This really doesn’t belong there but without the compensation management module, we don’t have another place to have our managers put that data. Also, the education portion of UltiPro doesn’t have certain fields to record class name, grade, cost, etc. so it’s all put in the notes section and isn’t really reportable. These are just two small examples.

I have used it for six years.

Customer service is great!

Technical support is great.

We did not previously use a different solution.

I wasn't with the company at the time of initial setup.

I'm not sure whether a vendor team or an in-house one implemented it.

The ROI is good.

• Tutorials

It has helped with keeping track of employees time sheets, wage garnishments, and 401(k) deferrals.

• Tax services with W-2s and 1095Cs

I have used it since 2015. I use Payroll Gateway.

We did encounter deployment issues. This was out first year using the printing services, and our W-2s were done incorrectly for three of our states. When the W-2Cs were redone, instead of sending to them to us printed out, they contacted us a day before payroll was to be run; stated 2851 copies to be printed by us and sorted and passed out ourselves; and never once offered to refund our money we paid for the services they proved they screwed up on.

The second year we have paid for the 1095Cs and we get errors every time for name discrepancies, but do not seem to get it with our W-2. Why is it not caught before the 1095Cs are filed? It is the only thing I'm unhappy about.

We did encounter stability issues. We got a new acct manager and not happy with him.

We did encounter scalability issues.

Customer service is 5/10.

Technical support is 8/10.

We did not previously use a different solution.

Initial setup was complex.

Before Ultipro, we previously used ADP and they never had this kind of issues with our W-2; we did them in-house.

• Trainings

The more we learn, the better we can roll out new features.

Simplify steps to execute functions.

I have used it for eight months.

We did encounter deployment issues with the vendor setting up the core.

We did encounter stability issues.

I'm not sure whether we have encountered any scalability issues.

Customer service is excellent.

Technical support is excellent.

We previously used a CBIZ legacy system. We switched because Ultipro was the best solution to help our growth.

Initial setup was too complex; an outside vendor set up the core.

On a scale from 1-10, I'd rate HRarchitect a 3.

I'm not sure about ROI at this time; I'd say we are still in the negative at this point.

Before choosing this product, we also evaluated ADP and Paycor.

• Administration

• Interfacing to other products

I have used it for two years.

• Too many updates

Customer service is good.

Technical support is good.

We previously used Oracle.

Not using all the features.