UKG Reviews

The core features enabling employee self-serve functions and automation of workflows have been extremely helpful in our organization's drive to become paperless. The reporting function is better than any other HRIS system I've seen or worked with

The reporting functionality specifically has provided our organization with real-time, customized data, allowing us to make data-driven decisions and build programs based on actual data.

Improvements in processes and being able to track our turnover statistics to assess the effectiveness of retention efforts and programs.

1.5 years

We had a few bumps in the road, which is to be expected with any large-scale implementation. From the employee perspective, it was largely seamless.

No.

No.

7 - during implementation I believe our consultants were over-worked, so while they were extremely knowledgeable, they were not always accessible. Post-implementation, customer service has been great.

Great if you know the right questions to ask.

We did not have a system prior to the Ultipro implementation.

It was complex and would have been nice to have more guidance. We didn't always know the right questions to ask, so we didn't always get the right information, but overall was pretty good.

In-house team.

It is expensive, but provides a lot of functionality and can meet most of our needs.

Yes, but it was prior to my joining the organization, so I'm not aware of the details.

• ACA compliance
• Business intelligence
• UTM
• Benefits open enrollment
• Onboarding (currently in implementation)

There are numerous examples of how it has improved the way my organization functions, but the primary impacts have been: moving from paper timesheets to electronic; allowing employees the ability to view pay statements online; and this year, we moved to ACA compliance monitoring offered by UltiPro and it was a streamlined and organized process.

I have used it for nearly 10 years with different organizations.

We did not encounter any major deployment issues, but we also utilized a consultant for the deployment.

Customer service is Amazing!!!! 10++++

Technical support is very good.

We switched from PeopleSoft to UltiPro; greatest decision ever for our small company of only 150 employees.

Initial setup was complex, but manageable.

An in-house team with an external consultant implemented it.

We haven't measured ROI exactly, but see the Improvements to My Organization section for a couple of examples.

Before choosing this product, we also evaluated Ceridian and Workday.

• Business Intelligence/Reporting
• User Interface and functionality
• Customizability

Added reporting efficiency. Made it easier to share data with external vendors including our IT department for better integration.

Time management functionality and integration could be improved.

1.5 Years

Implementation was a long bumpy process. UltiPro is very customizable which is great once you are implemented, but it makes it difficult to implement out of the box because a lot of work goes into making decisions about how the system will be set up.

No - UltiPro is very easy to update and add new features which is convenient for our growing business as well.

Our account manager is fantastic which makes our experience great. She is very knowledgable and helpful with the system.

I have not had much interaction with their technical support team as 9/10 times the system is working correctly. Overall I think they are helpful and competent.

We did - we switched because our other system was not customizable at all and we needed to customize our system. We also needed integration with other vendors which in some cases were not an option with our old solution.

It was complex. The implementation team keeps you on track and tells you what you need to do so there is a straightforward path, but implementing was a big task that took a lot of work to complete.

In house

UltiPro is generally a more costly solution but some of the solutions they have provided have definitely saved us time and effort which creates a solid ROI for us.

Yes - we looked at ADP and Paylocity.

I think this solution is excellent and very powerful. I would recommend that if you are not familiar, you consider using a consultant to help set it up. It may be more costly to use a consultant, but it will be a more efficient process and to optimize the solution for faster ROI.

Full suite.

Correcting gaps in talent/comp as well as reporting compared to other vendors.

Platform configuration.

Reporting and talent suite.

• Payroll and Time Management
• General ledger 
• New department and account numbers for the fiscal year 2019 are mapped. 

It is much easier to use and the customer service is better than our previous solution.  

The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed.

UltiPro Time Management reports are easy to use and manipulate. However, these reports are not pretty. I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports.

We implemented it less than two years ago, but it is already a better solution than ADP.

• Hands-on classes

It will save me tremendous time in creating BI reports and ultimately usable output.

This was my first time attending the convention and I was a little dismayed to find out that on the first day of registering that I could only sign up for one hands-on class. I understand the concept of making sure the classes don't fill up before everyone has a chance to sign up but even when the registration opened up for a 2nd round, the classes that I would have liked to enroll in were no longer available.

I'd have to look back at the length of time that was allotted for the hands-on classes, but an added 15 to 30 minutes would have been nice. I understand though that you are trying to fit them in the flow of the entire event so people can attend other sessions. But for me, I would have taken a hands-on class each morning and each afternoon if one had been available.

Perhaps next year I can do better at scheduling myself and just be a stand-by at the door in case there are any "no shows".

The entire event was really beneficial to me and I look forward to attending again.

I have used it for less than two years.

Customer service is excellent.

Technical support is excellent.

• System administration
• BI reporting
• Onboarding
• ESS

At my current organization, we are just starting our implementation project. At my past companies, UltiPro has improved service delivery to employees, streamlined processes, improved efficiencies, and given time back to employees.

Global employee management features are limited. I would love to see the ability to add tables to store increments for supplemental life when using the age-graded rates setup.

I have used it for eight years.

Implementation in 2009-2010 was a bit bumpy due to changes with the UltiPro project team.

System stability is generally good and issues are typically addressed quickly.

We have not encountered any scalability issues up to this point.

Customer service is generally very good. Response times can be slower during peak times (i.e., open enrollment, year-end, etc.).

Technical support is very good.

An in-house team implemented it.

I like the ease of use with the system and the integration between HRIS and payroll.

We have one system of record for the domestic employees.

Export of time takes too much time; would like to be able to push through some changes once we open payroll; would like to "undo" an import after submit and calc without having to start over from the start; benefits feeds; negative deduction refunds without earnings and improved communication from Ulti to tax filing.

I have used it for 1 1/2 years The company has used it for 2+ years.

I wasn't employed at the time it was deployed.

We have encountered stability issues on occasion.

We did encounter scalability issues.

Customer service depends on the time of year; sometimes a 9/10 and other times, a 5/10.

When a technical need arises, if you get directly to the technical team, they are fabulous!

We previously used ADP. We switched because it was an older system and we needed the ability to do more.

I was not employed at the time it was set up.

I'm not sure whether a vendor team on an in-house one implemented it.