UKG Reviews

• Platform configuration
• Workflow

We have been able to put responsibility out to managers to manage their employee information instead of submitting forms.

• All pages should be configurable.
• Effective date should be available in audit for all transactions.
• Should be able to delete salary plans after worksheets have been deployed and partially submitted but not closed. There is no audit needed for a salary plan that is not closed.

I have used it for two years but the company has had it for 10.

As a longtime customer, we have suffered through the inadequacies of the Onboarding Classic module. There should be a way to expedite conversion at a customer's request.

We did encounter stability issues.

We did not really encounter scalability issues.

General cases sometimes languish for weeks without resolution; have had varying levels of success with different technical resources.

I previously used a different solution, but this company had Ultimate.

• Payroll

• SaaS upgrade
• GL

• Less IT needs for upgrades

I have used it since 2015.

We have encountered little deployment issues, here and there.

We have encountered little stability issues, here and there.

We have encountered little scalability issues, here and there.

Customer service is good.

Technical support is good.

We did not previously use a different solution.

A joint vendor and in-house team implemented it.

Pricing is high for a limited license.

Before choosing this product, we did evaluate other options, but I don't remember which ones.

• Self-service

It has helped with data entry and errors.

I would like to see better platform config and benefits admin.

I have used it for three years.

We encountered deployment issues with security.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is very good.

Technical support is very good.

We did not previously use a different solution.

Initial setup was complex.

An in-house team implemented it.

Before choosing this product, we did not evaluate other options.

We currently use onboarding, UTA and Core. Most valuable is the promised improvement in customer service (rapid response).

I would like to see better integration and less paper.

I have used it since the beginning.

We did not encounter any deployment issues; complex company and complex needs.

We did not encounter any stability issues.

We did encounter scalability issues.

Customer service is average most of the time.

Technical support is occasionally great; sometimes good.

We did not previously use a different solution.

An in-house team implemented it.

ROI is unknown.

• System administration
• BI reporting
• Onboarding
• ESS

At my current organization, we are just starting our implementation project. At my past companies, UltiPro has improved service delivery to employees, streamlined processes, improved efficiencies, and given time back to employees.

Global employee management features are limited. I would love to see the ability to add tables to store increments for supplemental life when using the age-graded rates setup.

I have used it for eight years.

Implementation in 2009-2010 was a bit bumpy due to changes with the UltiPro project team.

System stability is generally good and issues are typically addressed quickly.

We have not encountered any scalability issues up to this point.

Customer service is generally very good. Response times can be slower during peak times (i.e., open enrollment, year-end, etc.).

Technical support is very good.

An in-house team implemented it.

We are a new customer, still implementing. The implementing staff has been very friendly.

I am looking forward to the new workflows.

More explanations on the required spreadsheets for implementation; explanation of each field in the spreadsheet.

We are still in the implementation stages.  There are several spreadsheets that we use to upload info into ACT.  When we are having our info calls, they touch base on each of the columns and give examples of what that column represents or what you are looking for in this column.  But, when we go to enter this info in, it become a foreign language and we are left feeling frustrated.  We have to skip those columns and ask again what they are for.   It would be nice if when we go to fill out these fields that we could hover over the column header and read a description what you are wanting in that column.    Also, if 85% of your clients come from ADP, why not have a more customized spreadsheet for ADP rather than a generic spreadsheet?   We were discussing Data conversion and some of the columns came over on the ADP dump and some didn’t.  Making a spreadsheet for ADP would give you the option of saying at the top of the column that this comes over from ADP data conversion and not needed unless you want to change that info.  Honestly, why isn’t it assumed that everything in your current system is accurate?  I just adds confusion to the data conversion saying you can add this field and change it if it’s not accurate in your current system.

We are not using it yet, July 1.

We are still deploying it.

We previously used an older version of ADP.

Initial setup feels complex at the moment.

An in-house team is implementing it.

Before choosing this product, we did some demos.

Time and attendance are the most valuable features.

It went from being a manual operation to an electronic one.

The submit button sometimes does not work and the timesheet stays in the "In Progress" mode. This means the employee has to be told that their timesheet was not submitted and they need to resubmit.

I have used it since 2005.

We did encounter deployment issues, but the UltiPeeps helped us.

We sometimes encounter stability issues.

We have encountered scalability issues, and IT has had to get involved to help with our settings.

Customer service is very good.

Technical support is very good.

We previously used ADP. We switched because they forgot about client service.

Initial setup was complex and we were frustrated because it was so different than the environment from where we came.

A vendor team implemented it; they were very good.

The ROI is priceless.

Pricing and licensing is reasonable.

Before choosing this product, we also evaluated Ceredian.

We are contacted on a regular basis by other vendors and we always tell them that we are totally satisfied with our current solution. I cannot say anything that would be a better recommendation than this!!

• Cognos
• Benefits management
• Workflows

• Using to eliminate spreadsheets
• Creating reports to help us manage data on a timely basis

• Compensation management

I have used it for eight years.

We encountered a few deployment issues, but not many. Some modules or features that we have added have been a bit of an issue, like open enrollment.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Most of the time, customer service is very good.

Payment services continues to be our biggest area of concern.

Technical support is excellent.

We previously used a different solution. We switched because of integration with HR, multi-state and scalability, along with the cost.

Initial setup was straightforward.

An in-house team implemented it.

I don't know what the ROI is.

Pricing is much better than what we were paying before, especially for multi-state. Also, doing multi-year committments helps to reduce costs.

Before choosing this product, we also evaluated ADP and Paychex.

I would love to see more flexibility in many of the tools so that Ulti becomes our tool of choice.

Talent Management and Business Intelligence are the most valuable features.

We have gone to a paperless orientation.

One area with room for improvement is having communication on all the different aspects UltiPro has to offer and how it will improve our organization. A big problem has been "you don't know what you don't know" and we find out really useful information by accident and once we've ran into a problem.

I have used it for five months.

Customer service is hit or miss. We keep being told that Ulti wants to provide top-notch customer service, but it's not being delivered when you have to wait days, weeks, or even months to get issues worked on/resolved.

Depends on what type of technical support we need and what subject area it is in. Sometimes, it takes a while to get the support we need and have a frustration period having to wait.

We previously used a different solution. We switched because it was not capable of doing the things we needed for our organization.

Initial setup was complex. Our implementation manager did not take the time to really learn the ins and outs of our organization, and therefore did not help us do the best setup we could have had. We also received a lot of generic emails that we found out later did not apply to us, and therefore we were frustrated trying to do work that didn't need to be done. We have found that a lot of setup has needed to be corrected when putting in cases for problems that have been arising.

An in-house team implemented it.

Before choosing, we vetted many systems.

All of the features are valuable.

We have been with Ultipro for 10 years; love it!

• BI reports

I have used it for 10 years.

We did not encounter any critical deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is great.

Technical support is great.

We previously used ADP. We switched because ADP had crappy reports.

Initial setup went OK.

We had a team implement it; the majority was done by our IT person.

This product was chosen for us by our IT dept.

It is a great product.