UKG Reviews, Competitors and Pricing

Payroll Manager at a hospitality company with 1,001-5,000 employees

Mar 31, 2017

We've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

What is most valuable?

Business Intelligence

BackOffice & Web Access

Tech Support

How has it helped my organization?

With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

What needs improvement?

Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info.

For how long have I used the solution?

Myself only one year, but my organization has been on the platform for four years.

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What was my experience with deployment of the solution?

None that I am aware of. Our account manager was able to listen to our needs and determine how much work needed to go in so that we would prepare.

What do I think about the stability of the solution?

Seldom, if any.

What do I think about the scalability of the solution?

None.

How are customer service and support?

Customer Service:

10 out of 10!

Technical Support:

10 out of 10!

How was the initial setup?

It was straightforward, but we took a while to ensure that the platform would serve our organization the right way.

What about the implementation team?

In-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Jun 1, 2017

Hi Juan, thank you for sharing your experience with us. We appreciate the kind words. Have a great day.

it_user632955

Payroll/Pension Manager at a insurance company

Mar 31, 2017

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Features I like include ESS, HR/Payroll Core.

What is most valuable?

ESS, HR/Payroll Core.

What needs improvement?

Payroll processing/tax filing.

For how long have I used the solution?

12 years.

What was my experience with deployment of the solution?

I was not employed at that time.

How are customer service and technical support?

Customer Service:

8/10, our company has had issues with response time, but being in payroll my response time has been fairly quick and timely.

Technical Support:

9/10, there are times we are able to stump the tech.

Which solution did I use previously and why did I switch?

We are currently using Kronos Workforce Ready Time Labor Management. We switched from UTM because the reporting feature was HORRIBLE and UTM could not really address our needs and issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Jun 1, 2017

Hi Kim, thank you for providing us with feedback. Feedback like yours helps us improve, and I wanted to let you know I shared your comments with the team to help us do just that. I hope you have a great day. Thank you.

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UKG

April 2024

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Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.

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it_user631518

Benefits Manager at a manufacturing company with 1,001-5,000 employees

Mar 31, 2017

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Online enrollment has saved a lot of paperwork, reduced errors, improved efficiencies.

What is most valuable?

BI
Benefits Admin

How has it helped my organization?

We're able to get more access to info quicker.

Online enrollment has saved a lot of paperwork, reduced errors, improved efficiencies.

What needs improvement?

They need to update the open enrollment and life events process, make it more flexible, and update the look and feel.

For how long have I used the solution?

Since 2009.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No problems.

How are customer service and technical support?

Customer Service:

Very good.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

Ceridian

How was the initial setup?

Straightforward.

What about the implementation team?

In-house team.

Which other solutions did I evaluate?

Workspace, Peoplesoft, Ceridian.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user631377

Sr IT Business Analyst at a energy/utilities company with 501-1,000 employees

Mar 28, 2017

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The payroll function is valuable.

What is most valuable?

We use payroll via back office.

How has it helped my organization?

The payroll function is immaculate; we rely on it 100%.

What needs improvement?

Recruiting upgrading from v10 to v14

For how long have I used the solution?

It was a Y2K solution; we implemented it in 1999.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

It seems our NSR changes quite frequently (because of good opportunities for the NSR). However, I've spoken to so many new people lately (not my NSR) that customer service is sometimes frustrating.

Technical Support:

Level 2 support is not frequently needed; however, most of them are good at what they do.

Which solution did I use previously and why did I switch?

We have been using Ultipro since Y2K.

What about the implementation team?

A vendor team implemented it.

What's my experience with pricing, setup cost, and licensing?

Salesmen from Ultipro seem to be intent on the sale... then they disappear!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user631332

Manager Human Resources at a non-tech company with 501-1,000 employees

Mar 28, 2017

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Provides self-service for both employees and managers.

What is most valuable?

Self service (both employees and managers)
Recruiting & onboarding
Benefits administration

How has it helped my organization?

It has helped us to streamline our processes and eliminate administrative tasks.

What needs improvement?

Advanced benefits administration should include more-complex benefit setups (ex: items dependent on something else).

For how long have I used the solution?

I have used it for four years between two different companies.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is very good.

Technical Support:

Technical support is excellent.

Which solution did I use previously and why did I switch?

We switched to UltiPro for more functionality and financial reasons.

How was the initial setup?

Initial setup was very straightforward. Our consultants were knowledgeable and easy to work with.

What about the implementation team?

I rate the vendor team that implemented it very high.

What's my experience with pricing, setup cost, and licensing?

It has the best pricing ever. You get so much for your money.

Which other solutions did I evaluate?

I have looked at other systems in the past. I have used other systems in the past. I would always continue to go back to using Ultipro.

What other advice do I have?

Ultimate Software makes a great product. And it is always changing for the better!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi Kathryn, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day.

it_user632301

HRIS Analyst at a construction company with 1,001-5,000 employees

Mar 31, 2017

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We were able to automate several job changes where our team made several data entry mistakes.

What is most valuable?

The ease of use. Ultipro is easy for both the tech savy HR person to those with limited knowledge of using HCM applications.

How has it helped my organization?

We were able to automate several job changes where our team made several data entry mistakes. By doing this it reduced cost being misallocated in the GL.

What needs improvement?

Customization of labels in headers on the pages to fit the actual business verbiage used at your specific organization.

For how long have I used the solution?

10 plus years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

Scale of 1-10, 7.

Technical Support:

Scale of 1-10, 8.

How was the initial setup?

Straight orward if you have a general understand of the offering. I would suggest for new implementations diving more into the functions of the organization and tying specific function of Ultipro to a problem so that the benefit of the investment can be seen faster.

What about the implementation team?

In-house scale of 1-10, 5.

What's my experience with pricing, setup cost, and licensing?

No.

Which other solutions did I evaluate?

Yes, ADP.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user9210

Finance Expert with 51-200 employees

May 1, 2014

We have been very pleased. Great implementation & high ROI

For how long have you used this product? - 3 years Which features of this product are most valuable to you? - Step by Step Payroll - The IBM Cognos reporting system - Self Service to our employees Can you give an example of how this product has improved the way your organization functions? - The step by step payroll has opened up a lot of time for me to be able to work on other projects and teams throughout my company - The reporting has given our leadership team and supervisors more information than they have ever had in the past. What areas of this product have room for improvement? - The importing of data is hit or miss on how well it works with our needs - The Time Management side (separate from the core system) is the one area that I have the most problems with - When IE upgrades we still have to run old versions until UltiPro gets up to speed - Open Enrollment has also has some issues when we go to integrate the new data in for the new plan year Did you encounter any issues with deployment, stability or scalability? - No Did you previously use a different solution and if so, why did you switch? - Yes we previously used Ceridian. We are a smaller company and Ceridian tends to be more suited for larger companies. In addition the customer service was always lacking and the reporting was terrible. Before choosing this product, did you evaluate other options? If so, which ones? - Yes, I do not remember all who we interviewed because it was almost 4 years ago; however I can say we looked at about 3 others and UltiPro was definitely a good choice for us How would you rate the level of customer service and technical support? - I would give the highest rating in this area. Even when there are things that do not work they are very good about working with us and eager to listen to changes that need to be made. We have a designated Account Manager but can also call in for emergency needs and always reach a live person Was the initial setup straightforward or complex? In what ways? - The implementation team was very good and walked us through very efficiently. Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise? - We had one representative that managed the entire project of implementation. He never came to our office but made sure that he was always available. If we had to talk to a different representative regarding different modules in the system he would always check in to make sure that everything was going well. All in all the implementation went very well. What is your ROI on this product? - We have had a very high ROI and it is always going up. We find new things that we can use for different departments and the system is always improving. We have been very pleased. What was your original setup cost for this product and what is your day-to-day cost of using this product? - I am not the one that signed the final contract. However I know that the cost has been very reasonable. What advice would you give to others looking into implementing this product? - Make sure you own your data and they will be a good partner to work with

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user633504

Works at a engineering company

Apr 30, 2017

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Our employee performance reviews are now online.

What is most valuable?

We just love everything we are using. We are excited to take what we have learned and implement new areas that will help our managers and employees.

How has it helped my organization?

Our performance review process is probably the best example. We have gone form 1200 employees processing paper reviews to having everything being online and at our finger tips.

What needs improvement?

The area of improvement is probably in the area of benefits. Maybe we are not set up correctly. It seems like we have to make a lot of corrections.

For how long have I used the solution?

We went live in July, 2014.

What was my experience with deployment of the solution?

We did have deployment issues. We had employees that were not assigned to the correct states and we are still doing W-2 corrections.

What do I think about the stability of the solution?

We do not encounter stability issues very often.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Customer Service:

I would give customer service a rating of 6/10. Our rep does not seem to know very much.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

We used ABRA. It was not employee friendly.

How was the initial setup?

The setup was pretty straightforward.

What about the implementation team?

We implemented the software in-house.

What's my experience with pricing, setup cost, and licensing?

It may seem pricey, but isn't in the long run for what you get.

Which other solutions did I evaluate?

We evaluated ABRA.

What other advice do I have?

Go for it!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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May 8, 2017

Hi there, congratulations on successfully transforming your performance review process. That's huge!

Thank you for sharing your experience with us. Your feedback is valuable and I sent it to the team to help us continuously improve. Please let me know if there is anything I can do to improve in the future.

Thank you,
Micole Kaye, Ultimate Software