UKG Reviews

• The solution is extremely configurable.
• The reporting functionality is fantastic.
• It offers a full suite of integrated HRIS.

The most dramatic impact that I have seen, especially for smaller firms, is a direct, appropriate impact to improve segregation of duties, best practices, and well-defined security roles. This is above and beyond meeting the expectation of consistent, accurate payrolls and reporting.

Like most SaaS providers today, the improvement potential lies in the service offering rather than the product. Prompt, knowledgeable, SME service is a must-have to support product champions. I personally preferred the tiered service solution they had five years ago to the current solution where first level support relays information back and forth between the client and the SME. When the translation is conducted by non-SME support, much is “lost in translation” and this can be very costly, because it is extremely time-consuming and often results in miscommunication.

In total, both in consulting and employee functions, eight years.

As with any implementation, do your homework and be prepared. The implementation team will be ready to advance your solution to production promptly. Engage all appropriate internal teams well in advance of the start of implementation.

Not at all. Ultipro is a steadfast, reliable solution.

Not at all. The product is quite flexible and user-friendly.

Technical support, at the level of true technical SMEs, is fantastic. In my experience, this level of support is very knowledgeable and provides solid solutions.

I have experience implementing Ultipro from a number of different solutions. Ultipro is far and away the leader in SaaS products, especially when a $1M solution is not appropriate. It offers a fully configurable, flexible, integrated solution, with a volume-driven cost point.

Ultipro’s implementation team is flexible and result-driven. They are adaptive to the needs of the client, and offer complex solutions as needed to achieve a successful implementation.

Ultipro is not an altogether frugal solution. However, it does deliver. Additionally, it offers volume-driven flexibility in cost.

I have evaluated many options along with Ultipro, including Workday, ADP, Paycom, PeopleSoft, and Oracle.

Ultipro is the Cadillac SaaS solution, especially when a costly $1M solution is not appropriate.

Time and attendance are the most valuable features.

It went from being a manual operation to an electronic one.

The submit button sometimes does not work and the timesheet stays in the "In Progress" mode. This means the employee has to be told that their timesheet was not submitted and they need to resubmit.

I have used it since 2005.

We did encounter deployment issues, but the UltiPeeps helped us.

We sometimes encounter stability issues.

We have encountered scalability issues, and IT has had to get involved to help with our settings.

Customer service is very good.

Technical support is very good.

We previously used ADP. We switched because they forgot about client service.

Initial setup was complex and we were frustrated because it was so different than the environment from where we came.

A vendor team implemented it; they were very good.

The ROI is priceless.

Pricing and licensing is reasonable.

Before choosing this product, we also evaluated Ceredian.

We are contacted on a regular basis by other vendors and we always tell them that we are totally satisfied with our current solution. I cannot say anything that would be a better recommendation than this!!

The ability to get data in and out of Ulti is seamless and easy. This feature has helped us to integrate with legacy systems as well with systems not supported by HRIS.

We have been able to get finance data into our lawson system without us having to us the Lawson HR/Payroll product. We have also been able to run our physician contracts through BI and Ulti Documents. It has been a great time saver that keeps us from having to track down paper and to have to file them.

Documents upload and the way it is used for life events, it is too many steps to process. The documents go one place and the life event approval is in another place. Same as other situations that require documents.

Since 1996!

Not at all. We have moved from DOS to Windows as well as adding other companies on to the system as we have grown. We actually did a conversion from a mainframe system during 9-11 and we managed to get it all done remotely.

Not at all.

Not at all, we continue to add new companies all the time!

I have watched customer service grow over the years, as they have implemented the customer portal and the direct access to support.

Good, have been very responsive when needed, which is not to often.

Paper system to Dos ult, the other half of the company was on a mainframe system. We merged companies and did an RFI and determined that Ulti was the best solution for us.

lol..complex back in the DOS days, but easier as we went to Windows, asp, .net and now SaaS.

We used Ulti and they were awesome.

Makes sure you have the employee count correct, we use our database to store employees that we do not pay, so they are not included in our count.

We have evaluated HCM several times, first in 2000, then in 2007 then as recently as 2016. We have continued to show that Ulti has been the best choice for our organization.

This product continues to grow and improve, which you don't see that happen often with HCM companies. They also listen to their customers.

• Payroll

• SaaS upgrade
• GL

• Less IT needs for upgrades

I have used it since 2015.

We have encountered little deployment issues, here and there.

We have encountered little stability issues, here and there.

We have encountered little scalability issues, here and there.

Customer service is good.

Technical support is good.

We did not previously use a different solution.

A joint vendor and in-house team implemented it.

Pricing is high for a limited license.

Before choosing this product, we did evaluate other options, but I don't remember which ones.

We currently use onboarding, UTA and Core. Most valuable is the promised improvement in customer service (rapid response).

I would like to see better integration and less paper.

I have used it since the beginning.

We did not encounter any deployment issues; complex company and complex needs.

We did not encounter any stability issues.

We did encounter scalability issues.

Customer service is average most of the time.

Technical support is occasionally great; sometimes good.

We did not previously use a different solution.

An in-house team implemented it.

ROI is unknown.

• Administration

• Interfacing to other products

I have used it for two years.

• Too many updates

Customer service is good.

Technical support is good.

We previously used Oracle.

Not using all the features.

Talent Management and Business Intelligence are the most valuable features.

We have gone to a paperless orientation.

One area with room for improvement is having communication on all the different aspects UltiPro has to offer and how it will improve our organization. A big problem has been "you don't know what you don't know" and we find out really useful information by accident and once we've ran into a problem.

I have used it for five months.

Customer service is hit or miss. We keep being told that Ulti wants to provide top-notch customer service, but it's not being delivered when you have to wait days, weeks, or even months to get issues worked on/resolved.

Depends on what type of technical support we need and what subject area it is in. Sometimes, it takes a while to get the support we need and have a frustration period having to wait.

We previously used a different solution. We switched because it was not capable of doing the things we needed for our organization.

Initial setup was complex. Our implementation manager did not take the time to really learn the ins and outs of our organization, and therefore did not help us do the best setup we could have had. We also received a lot of generic emails that we found out later did not apply to us, and therefore we were frustrated trying to do work that didn't need to be done. We have found that a lot of setup has needed to be corrected when putting in cases for problems that have been arising.

An in-house team implemented it.

Before choosing, we vetted many systems.

• Tutorials

It has helped with keeping track of employees time sheets, wage garnishments, and 401(k) deferrals.

• Tax services with W-2s and 1095Cs

I have used it since 2015. I use Payroll Gateway.

We did encounter deployment issues. This was out first year using the printing services, and our W-2s were done incorrectly for three of our states. When the W-2Cs were redone, instead of sending to them to us printed out, they contacted us a day before payroll was to be run; stated 2851 copies to be printed by us and sorted and passed out ourselves; and never once offered to refund our money we paid for the services they proved they screwed up on.

The second year we have paid for the 1095Cs and we get errors every time for name discrepancies, but do not seem to get it with our W-2. Why is it not caught before the 1095Cs are filed? It is the only thing I'm unhappy about.

We did encounter stability issues. We got a new acct manager and not happy with him.

We did encounter scalability issues.

Customer service is 5/10.

Technical support is 8/10.

We did not previously use a different solution.

Initial setup was complex.

Before Ultipro, we previously used ADP and they never had this kind of issues with our W-2; we did them in-house.