UKG Reviews

I have found UTM and the Payroll Gateway to be fairly easy to use. The BI reports are very easy to use and valuable.

One improvement is having everything in one application versus having to log in to multiple applications.

I would like to see a faster time frame to resolve issues.

We started with Ultimate in January, 2017.

I did not encounter any issues with deployment.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

Customer service is good once you are actually able to speak with someone.

Technical support is good.

There was no previous solution.

The setup was somewhat complex. There seemed to have been a few bumps in the road to get things set up in the correct way.

We implemented the solution through a vendor team and their expertise was very good.

The payroll processing and BI are the most valuable features.

We've had custom reports built through BI that has helped with our labor costing.

The current retro pay feature doesn't work with our setup; more custom fields that we can tailor to our business needs.

Our company doesn’t follow an 8 hour schedule. We work 7.5 hours Monday-Thursday, and 7.0 hours on Fridays. The current feature doesn’t work with that setup. UltiPro, as I’ve been advised has the same number of hours on each work day (so our 37.0 hour week, would equate to approximately 7.4 work days – you cannot setup your daily hours differently)

The other comment about custom fields – this would be helpful because we use the “Other company info” tab in UltiPro and have our managers input their salary increase recommendation amount. This really doesn’t belong there but without the compensation management module, we don’t have another place to have our managers put that data. Also, the education portion of UltiPro doesn’t have certain fields to record class name, grade, cost, etc. so it’s all put in the notes section and isn’t really reportable. These are just two small examples.

I have used it for six years.

Customer service is great!

Technical support is great.

We did not previously use a different solution.

I wasn't with the company at the time of initial setup.

I'm not sure whether a vendor team or an in-house one implemented it.

The ROI is good.

• Recruitment
• Benefits admin
• Compensation management
• Payroll
• Workflows

Workflows help move the approval process.

Benefits admin:

• Would like to see a benefits history page of begin and end dates per employee
• Would like benefit elections to drive the deductions

I have used it for 2.5 yrs.

I did not deploy it.

So far, we have not encountered any stability issues.

We have encountered scalability issues.

Customer service is good to very good. Sometimes, the wrong information is given for fixing issues; need more specific expertise in areas. The account manager does not know everything.

Technical support is good.

At this employer, we did not previously use a different solution.

I think they had difficulty with best practice soutions.

An in-house team implemented it.

I believe it was well worth it based on the former HRIS.

Pricing and licensing seems to be reasonable.

I do not know whether they evaluated other options.

Wage attachments services are very complete.

We were able to process more attachments electronic instead of sending checks.

Only issues is slow response time when checks have needed to be voided or reissued for payees.

Two and a half years.

No.

No.

No.

Customer service has been good.

Excellent.

Yes, reason for switching was customer service.

Very straightforward.

In house.

Yes, Workday and Ceridian.

Recruitment.

Improved ability and efficiencies as well as ability to identify, hire, onboard.

Servicing of products. Affirmative Action/EEO.

4 years.

I was secondary in implementation.

Not very many.

No.

Average.

Good.

We did not.

Fairly straightforward though some details were not identified.

Vendor team. Good.

We've definitely realized ROI on the module.

Package.

Identify areas of improvement for those who are considered Federal Government contractors and their needs (these are any and would include all banks as well).

The attention paid to what customers want in product services.

Workflows assisted in more fluid processes.

Increase product knowledge in their customer service people. My experience has been when I speak with a support person, I know more than they do. In some cases, by the time I receive an answer I have already figured it out.

5 years.

Was not with company during deployment.

Willing to assist but lack of knowledge to resolve issues.

Great.

The company did not put people first.

Keep improving. The changes coming in 2017 are a good start. Make your companies able to access more aspects of the system instead of contacting Customer Service

Instant pay calculations. Garnishment service.

Self Service has opened up a lot for employees. Also, more visibility to employee data from all levels.

UTM, which is coming!

2+ years

Issues with direct deposit, but that was on our bank's side. Otherwise, smooth.

Sometimes a system would be down, but it would be quickly resolved.

No.

8/10

10/10

Yes, ADP. They couldn't provide an interface to our HR System and it took too long to calculate payrolls.

Straitforward, but we had a lot of data cleanup that made it complex.

In House.

Yes, Workday.

Great service and nice to have the ability to change simple things yourself instead of paying the company to do it.

The entire product has been completely wonderful to work with. It truly offers a complete employee lifecycle process that is adjustable to any of our business needs.

We have been able to have more data at manager and leaderships fingertips. Knowledge is power!

The performance module would be ideally updated next since it has not had the full review like the others have.

My company has been on the product since 2011 and I have been using the product since 2011.

Nothing of major note.

At times, but nothing that is worth noting. Uptime is great!

None.

Superior to others, best/top in class. I feel that I am valued and want to be partnered with at all times.

Awesome!

Oracle, move was because of the complexity of the solution. Needed to have too many DBAs on staff to support the product.

Straightforward.

Through Ultimate.

Happy Client and Employees.

ADP

Ceridian