UKG Reviews

The intuitive interface, reporting capabilities, and the fact that it really offers the full suite of HCM.

Allows approvals of various things to happen by a group of managers/leaders who are often traveling, located in a variety of places, etc.

From an implementation standpoint (not at my current organization), taking the time to truly listen and understand unique complexities that might be outside standard capabilities of the system.

Implementation (at former employer) - 8 months

Current user - 6 months (but company I'm with has been with it for much longer)

Yes at former employer - accommodating requirements by government contractor and Deltek.

No.

No.

Excellent.

Excellent.

Yes, Silkroad - it was terrible in every sense.

Much longer answer than I have time for.

In house.

Everything is negotiable.

Yes - Workday, Oracle, Kronos.

Customization and platform configuration options - great to be able to customize it all to your specific needs and population.

3 months

Yes, our implementation was very fast. There were times we didn't have all of the required information to set up our system correctly which then caused re-work. Security was difficult in that it was all from scratch - no real templates, starting points, best practices. So definitely a learning curve. Integrations are not yet complete so had a lot of issues getting those up and running (still). 

Not to my knowledge.

Not to my knowledge.

Customer Service has overall been pretty good - everyone is pretty friendly.

Yes, we used Workday. 

Pretty complex, in my opinion - very different from other implementations I've gone through. Filling out the ACT form ourselves but really knowing how it all fit together in the end was a challenge.

Sability

ADP and Ceridian.

Good solution - still working out the kinks but confident we will get where we need to be!

UTM

Increased productivity in HR and Payroll departments. Improved Benefits administration.

Longer time period with implementation team.

3 months.

UTM not set up correctly.

Implementation team - Awesome.

Post implementation team - Not going well.

OK.

No.

A lot to implement at once.

A vendor team - great experience.

Yes, ADP.

Onboarding and recruiting - flow directly to core.

Ease in process, less paper work and quicker onboarding.

Ability to use fillable forms.

We're currently implementing.

Not known yet, we are about to launch.

No.

We had issues initially, but have received great support from both our customer service manager as well as Eric.

9 out of 10.

In-house.

More streamlined process, integrated and seamless process.

Yes - People Fluent and Infor.

Business Intelligence

BackOffice & Web Access

Tech Support

With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info.

Myself only one year, but my organization has been on the platform for four years.

None that I am aware of. Our account manager was able to listen to our needs and determine how much work needed to go in so that we would prepare.

Seldom, if any.

None.

10 out of 10!

10 out of 10!

It was straightforward, but we took a while to ensure that the platform would serve our organization the right way.

In-house.

Wage attachments services are very complete.

We were able to process more attachments electronic instead of sending checks.

Only issues is slow response time when checks have needed to be voided or reissued for payees.

Two and a half years.

No.

No.

No.

Customer service has been good.

Excellent.

Yes, reason for switching was customer service.

Very straightforward.

In house.

Yes, Workday and Ceridian.

Recruitment.

Improved ability and efficiencies as well as ability to identify, hire, onboard.

Servicing of products. Affirmative Action/EEO.

4 years.

I was secondary in implementation.

Not very many.

No.

Average.

Good.

We did not.

Fairly straightforward though some details were not identified.

Vendor team. Good.

We've definitely realized ROI on the module.

Package.

Identify areas of improvement for those who are considered Federal Government contractors and their needs (these are any and would include all banks as well).

The attention paid to what customers want in product services.

Workflows assisted in more fluid processes.

Increase product knowledge in their customer service people. My experience has been when I speak with a support person, I know more than they do. In some cases, by the time I receive an answer I have already figured it out.

5 years.

Was not with company during deployment.

Willing to assist but lack of knowledge to resolve issues.

Great.

The company did not put people first.

Keep improving. The changes coming in 2017 are a good start. Make your companies able to access more aspects of the system instead of contacting Customer Service

We were able to save time by utilizing the Pending Pay feature.

Hours are saved each payroll period on data entry. We were able to eliminate a headcount in the payroll department and utilize it in the HR department.

Reporting capabilities in UTM.

Two years.

No, our implementation team was excellent.

No we did not.

No issues.

Excellent.

Excellent.

Yes, we were using the HR/Payroll module of our accounting software and it did not fit the needs of HR.

It was pretty straight forward.

We had help from a 3rd party vendor for the core portion of the implementation.

Was not involved in this piece.

Yes, we were looking at ADP and Ceridian.

ESS, HR/Payroll Core.

Payroll processing/tax filing.

12 years.

I was not employed at that time.

8/10, our company has had issues with response time, but being in payroll my response time has been fairly quick and timely.

9/10, there are times we are able to stump the tech.

We are currently using Kronos Workforce Ready Time Labor Management. We switched from UTM because the reporting feature was HORRIBLE and UTM could not really address our needs and issues.