UKG Reviews

The payroll functionality allows for immediate correcting of pay stubs. Business Intelligence reporting is extensive and easy to use.

If there was an error on an employee's pay during the payroll auditing process, we would have to correct the error and send it off for validation, which could take another 20-30 minutes to verify. If it was wrong, you do it all over again. With UltiPro, I fix the error and can see immediately if everything is correct.

A chat feature for customer support would be great. Some questions are simple that we shouldn't have to create a case just to get an answer for (emails do not get answered for several days, if at all). I’ve found that often times I have a quick question that I need answered, and when I send an email, I don’t get a reply back or the reply takes several days. For example, what time would I need to have payroll submitted by in order to make sure I have checks by a certain date. I’m not a phone person (or it could be that I’m on the phone with someone else and I don’t want to disrupt that call) so I thought it would be nice if they had a chat feature so I could ask my question, then move on. I only want to have to create a case if something needs fixing or if I need help performing a task or getting something set up. Many companies nowadays have a chat feature when you go to their websites if you need help or just have questions when trying to find something.

Go live was Oct 2015.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 7.5/10.

Technical support is 9.5/10.

We did previously used a different solution. The other system was slow and outdated. Customer service was poor.

Initial setup was straightforward.

An in-house implemented it.

I'm not sure about ROI.

Before choosing this product, we also evaluated ADP and Workday.

• BI reporting

• Auditing

• Time management

I have used it for two years.

Implementation was incomplete.

Customer service is fabulous by some levels.

Technical support is hit and miss.

I wish the product were more integrated like a single solution.

• Payroll
• Benefits Administration
• Compensation Management

• Creating salary worksheets in the Compensation Management module for our yearly merits

I wish UltiPro had the functionality as an administrator to view a user's screen or what they are viewing when trying to help troubleshoot if the user is not onsite.

I have been using it myself for two years; our company, 10 years.

I was not with the company when they deployed it.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 8/10.

Technical support is 7/10.

I used InfinityHR at my past job but starting using UltiPro when I switched jobs.

The price for the product is high but it has a lot of functionality.

• UTM

UTM has improved our productivity in having our timesheets produced in a timely manner, in order to process payroll earlier than we had with previous payroll product

• Customer Service
• Rapid Response

I have used it for one year and three months.

We have encountered deployment issues.

We have encountered stability issues.

We have not encountered any scalability issues.

Customer service is 5/10.

Technical support is 5/10.

We previously used a different solution. We switched because of pricing.

Initial setup was complex.

Make sure that you specifically detail what items you currently work on; be specific in what you need and what you require to have.

Before choosing this product, we evaluated other options.

Be patient.

• Benefits admin
• Payroll

Benefits, Life Events and OE have allowed us to move away from paper and integrate/track our data with our benefit providers. This allows us to better focus on improving benefits and communications versus data entry.

The Open enrollment and Life Events processes within UltiPro have enabled us
to manage benefit changes and open enrollment elections online.

We no longer utilize paper and receive email notifications for approval. In
addition, we are able to report on this information much easier now.

It could be more configurable.

I have used it for three years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 9/10; very good.

Technical support is 8/10; good.

We previously used Paychex. Their system did not integrate well and caused data nightmares.

It was a very thorough implementation process, enabling us to think through future business needs.

An in-house team implemented it.

ROI is unknown.

I work with ERM on contract and discuss with CFO.

Before choosing this product, we also evaluated Oracle and ADP.

UltiPro is a very robust product and is a great solution for those wanting to become more system-driven.

I would like to see more development around analytics within CORE.

• BI reporting

Our organization has been able to provide more accurate reporting as well as multiple dashboards with ease.

Onboarding and Performance Management are areas with room for improvement.

I have used it for one year.

We have not encountered any deployment issues. We had delays in our implementation; our benefit feeds did not go live until a month and a half after the rest of the system launched.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 7/10.

Technical support is 7/10.

We previously used a different solution. The system was not user-friendly and had a lot of restrictions.

Initial setup was a bit complex, as our project plan was not accurate and information needed to move forward was not provided in a timely manner.

A mixed team implemented it; we worked with Mosaic as well as Ultipro. Mosaic was very helpful during our implementation.

A lot of back-end configuration requires cases to be submitted.

• Business Intelligence

It allows me to disseminate the information in the way I see fit.

• Implementation

I have used it for six months.

We have encountered deployment issues; communication was very poor.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 6/10.

Technical support is 9/10.

We previously used a different solution. We switched because the compliance offered by Ultipro is up to par.

Initial setup was complex; the information was not clear.

An in-house team implemented it.

Before choosing this product, we did not evaluate other options.

• Business Intelligence
• Platform Configuration
• System Administration (Role/User Administration)
• UTA

Using Business Intelligence, we have been able to produce reports to track our Overtime Analysis and catch any invalid payroll entries that need to be corrected, among many other things.

• Platform Configuration: would like to be able to add pages, and be able to have more flexibility around the addition of custom fields
• BI: would like to be able to have Drill-Through functionality in Excel exports

I have used it for 3-4 months.

We have encountered deployment issues, but nothing too major. We were able to work with Ultimate Support staff through our issues and get our system implemented in a very timely manner.

Every now and then, I have some issues with stability using Report Studio. I get some odd errors at times that cause the system to become unusable, and I have to close out without saving my changes.

We have not encountered any scalability issues. It is up to par with all of our scalability needs that I am aware of.

Customer service is 8 / 10; sometimes takes a little time to get a response, but very helpful and knowledgeable to work with.

Technical support is 8 / 10. They work very well with us to find solutions to any issues that we have, and make sure that we are in a satisfactory state before moving forward with a resolution.

We previously used Oracle, and we switched because we emerged as a new company from our parent company after a split due to bankruptcy.

Some of the initial setup was straightforward, and other parts were more complex. Overall, it was very easy to work with and set up, and much easier to use once we got the software implemented.

A vendor team implemented it. I rate their level of expertise 8 / 10.

Look at each and every module that Ultimate has to offer, as they are all useful in many ways. Figure out which options best line up with the company, and implement accordingly. Some modules could even be implemented at a later time, once the first implementations are in place and set up properly.

Before choosing this product, we also evaluated Workday and the Oracle cloud-based solution.

Ultimate Software has been amazing for us to work with, and we're excited to get more pieces of the puzzle implemented in the near future.