UKG Reviews

• Reporting 
• Payroll processing

We are able to report on all HR data with ease. Training is streamlined and data gathering is made easy.

Additional customer support reps are needed.

11 years.

There are always issues when implementing a new solution, but nothing out of the ordinary.

No issues.

No issues.

Customer Service:

Customer service is okay. In some areas, they really excel, and in others, they have room for improvement. They have grown quickly and may need a few more reps to keep up with the high volume.

Technical Support:

The first level of tech support is very out-of-the-box, but once you are past that level, they are very knowledgeable.

Yes, we used Ceridian. Ultimate provided more user-friendly processes and reporting.

No initial setup is straightforward, when moving from one system to another. There is a lot of mapping and back and forth around ensuring what you are doing makes sense.

In-house.

Not applicable.

Know what you want and ask for it.

Yes, but it was long ago and I can't recall.

• Payroll
• Employee self-service
• Manager self-service
• Intuitive
• Ease of use

• Eliminate papers
• Provides employees and managers direct access to their information and the ability to make changes.
• Advanced reporting

Ultimate is growing fast and this has occasionally impacted response time with the customer support team.

One year.

Deployment was extremely successful. I really like the Ultimate model of in-house deployment staff. It eliminates all the finger pointing created by outsourcing implementation.

No issues.

No issues.

Customer Service:

Good. Response times has been a bit slow occasionally.

Technical Support:

Good.

Yes. I switched because I needed a cloud-based system with richer functionality.

The initial setup is very straightforward with the help of Ultimate staff dedicated to the success of the project.

In-house - the best solution by far.

About 18 months.

Negotiate for the best price you can. Make sure you include the number of BI (Cognos) licenses that you will need to perform custom reporting.

SAP, Oracle, ADP, Ceridian, and Fairsail.

This is by far the best solution for the price. A vendor that is solely focused on HR and payroll solutions is perfectly suited for ongoing enhancements ensuring long-term strategy for results.

• The solution is extremely configurable.
• The reporting functionality is fantastic.
• It offers a full suite of integrated HRIS.

The most dramatic impact that I have seen, especially for smaller firms, is a direct, appropriate impact to improve segregation of duties, best practices, and well-defined security roles. This is above and beyond meeting the expectation of consistent, accurate payrolls and reporting.

Like most SaaS providers today, the improvement potential lies in the service offering rather than the product. Prompt, knowledgeable, SME service is a must-have to support product champions. I personally preferred the tiered service solution they had five years ago to the current solution where first level support relays information back and forth between the client and the SME. When the translation is conducted by non-SME support, much is “lost in translation” and this can be very costly, because it is extremely time-consuming and often results in miscommunication.

In total, both in consulting and employee functions, eight years.

As with any implementation, do your homework and be prepared. The implementation team will be ready to advance your solution to production promptly. Engage all appropriate internal teams well in advance of the start of implementation.

Not at all. Ultipro is a steadfast, reliable solution.

Not at all. The product is quite flexible and user-friendly.

Technical support, at the level of true technical SMEs, is fantastic. In my experience, this level of support is very knowledgeable and provides solid solutions.

I have experience implementing Ultipro from a number of different solutions. Ultipro is far and away the leader in SaaS products, especially when a $1M solution is not appropriate. It offers a fully configurable, flexible, integrated solution, with a volume-driven cost point.

Ultipro’s implementation team is flexible and result-driven. They are adaptive to the needs of the client, and offer complex solutions as needed to achieve a successful implementation.

Ultipro is not an altogether frugal solution. However, it does deliver. Additionally, it offers volume-driven flexibility in cost.

I have evaluated many options along with Ultipro, including Workday, ADP, Paycom, PeopleSoft, and Oracle.

Ultipro is the Cadillac SaaS solution, especially when a costly $1M solution is not appropriate.

Payroll processing is very solid. Ultimate handles all tax updates for Federal, State, and Local changes. Gross to net is very straightforward and can be set up in logical steps.

All aspects of the employee lifecycle can be handled within the Ultipro system: Recruiting/onboarding, employment validation, payroll processing, performance plans and reviews, and salary planning. The product was staged to simplify a lot of our separate processes and provide a tool to align our various companies policies.

Benefit administration is probably the weakest part of the system. Open enrollment is not very flexible for different plan designs, nor is the life events process for new hires or qualifying life events.

Since October 2013, I have run all annual W2 information from Ultipro and run open enrollment via the OE product for 2018.

No issues with stability.

No issues.

Ultimate has grown very fast in a very short period of time. They are struggling with keeping up on their support structure, service requests, and help ticket issues.

Our old system was Total HR, which we owned. It was not scalable, and not very compliant because of the flexibility to do whatever you wanted in the data or system. It resided on an obsolete platform, which was not easily secured or could be accessed remotely.

Initial setup was very dependent on what system you were coming from, your previous structure/setup and the expert level of consultants that were used. Our setup was complex as we had to rethink all of the company structure, accounting setup, and process steps. We did hit our go-live date with no check errors from day one.

Ultipro is SaaS and a PEPM fee schedule for the parts of the program that you want to use. Negotiation is the key to getting a good pricing based on what you want to use.

Yes, we did a full RFI and RFP process for Workday, ADP, and PeopleSoft.

Choose your consultants wisely. Pre-plan what you want your organization to look like for HR reporting, as well as financial reporting.

• BI
• Platform configuration

• Gives us data to analyze
• Flexibility for our needs

LMS integration in Career Development needs to improve.

I have used it for seven years.

We have encountered deployment issues. The setup was not with best practices and we lacked the macro knowledge to know what would have been optimal.

We have encountered minimal stability issues.

We have not encountered any scalability issues.

The level of customer service is high; professional, friendly, and efficient.

Technical support is good; getting the right person sometimes is an issue.

We previously used an ADP solution that was not web based. Portal and recruitment were our reasons for switching.

Initial setup was complex due to our multitude of locations, service types and union. There have been dramatic changes in how implementation is now done.

Initial setup of recruitment and onboarding were straightforward and flawless.

An Ultipro team implemented it.

Onboarding was done by a vendor and their expertise was excellent.

• Improvement of processes
• Reduction in man hours to complete tasks
• Employee engagement

BI is great and licensing meets our needs; as a non-profit, the pricing is steep and constantly needs to be defended.

Before choosing this product, we also evaluated ICIMS and ADP.

Ultimate is quite innovative and in recent years; seem to be looking for products that are far beyond CORE.

Core, Benefits, UTM, Business Intelligence and Payroll.

Saved thousand of trees and cut down the turnaround time to get things done. Also, we are leveraging technology to work smarter not harder and providing a product to staff that is not intimidating and user friendly.

Copying capability for Open Enrollment Sessions / Life Events, provide more expression writing courses for, resources, quick tours, delivered reports and BI. Also, create on demand options for popular BI courses. These are are "use or lose it" knowledge courses where I am constantly looking for a quick resource in the learning center.

Over 3 years.

Benefits, deductions, and payroll set up issues have hampered the success of deployment. As a result, the software has a poor reputation within organization.

Yes, due to frequent updates to the firewall and network.

No.

8/10...Love Sudha in BI support.

5 sometimes, 10 other times. It all depends on the module you need support in.

No.

About to implement recruiting...I'll update you prior to year end for 2017.

Vendor team.

Don't get cheap when shopping for the best product for your company. You'll spend more later compensating and cleaning up the system to get it where you want it to be. Invest in purchasing a sandbox for testing.

ADP.

LOVE UltiPro!

The HR data and BI are the most valuable features.

We are becoming more paperless and efficient/effective with processing. The ability for us to develop several reports for various business purposes and automate them save a lot of time for everyone.

The are testing/developing a new time and attendance system that is very clean looking, easy to use and will be a huge asset to their overall offerings.

They continuously seek to add new features and capabilities. The listen to customers and partner very well with us to deliver what we need and offer new tools.

We have challenges with some transactions like voids and reissues and part of it is due to us wanting to use the original date of issue. This becomes problematic after month and quarter closes.

The back office doesn’t have the detailed security that allows various roles in to handle certain functions but my understanding is that eventually will be on the web. This is not a big enough issue for anyone to not use UltiPro!

Went live in October 2016. We use the Enterprise edition.

We encountered deployment issues; opening balances... corrections not handled right but the leadership at Ultimate Software stepped in to ensure we got the support needed to make the corrections. It is important to have a strong and knowledgeable activation team.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 8/10, post-going live.

Technical support is 8/10.

We previously used a different solution. We switched because it could not meet our needs as a business and wasn't flexible enough.

Initial setup was complex. Many times, it felt like it was a do-it-yourself implementation. This goes back to setting clear expectations from the beginning and ensuring the correct people are on the activation team and internal team. Some of our challenges were on both sides.

We implemented it through Ultimate's team.

We realize ROI through data integrity, efficiency and effectiveness.

Be specific and get it in writing.

Before choosing this product, we also evaluated ADP, Oracle, and Workday.

I am looking forward to better integrations and having it more streamlined.

• BI

• Event reporting

• Recruiting
• UTM

I have used it for five years.

We have not encountered any deployment issues.

We have encountered stability issues.

We have not encountered any scalability issues.

Customer service is poor.

Technical support is poor.

I previously used Lawson. I switched because I changed companies.

Initial setup was complex; not enough consulting on best practices.

An in-house team implemented it.

• Cost per license

Before choosing this product, we also evaluated Kronos and ADP.

UTA assists our plants with keeping time and making sure our employees get paid timely and accurately. With competition out there for our employees, this is of high importance so we retain them and they don't talk Unions.

With the time and attendance report our supervisors can easily see who is in the building and who is not. This can be dumped into excel for easy tracking.

We would love to see more mobile options. But, it sounds like this is coming within the next 6 months.

Our company went live a year ago...but I just started with them in January.

Our deployment had a lot of issues...but with my few months at the company, I am finding these are self inflicted. They didn't have an HRIS specialist and so every plant kinda picked and chose how they wanted the system to look. Making it a mess and full of junk. We are working on standardizing now and this will improve how the system performs for us.

Not that I know of.

Not that I know of

The customer service is amazing. I came from a system that was difficult to get ahold of people and difficult to get answers. I've only been working with Ulti for 2 months and everyone has been so helpful and patient as I am learning the system.

10 - Very attentive

I came from Workday....I changed because I changed companies.

I wasn't a part of the initial set up.

We used Sability

I find the easy-to-use administrator interface very valuable in training and orientation of new payroll associates. We have leveraged the Business Intelligence module highly and find it the best reporting solution available.

We have been able to automate away from paper forms and integrate the hiring and time management functions into our core electronic system.

I would like to see more standard integrations available with UltiPro in external vendors, and I would like the look and feel of UltiPro's time management to get a facelift.

Ultipro does not have preconfigured integrations with our external vendors for our health insurance, 401(k), or stock program to name a few. This requires us to build reports in their business intelligence module, manipulate the data to get it in the approved format, and manually import the date into a secure vendor site. As we use large providers for all of our interactions I am surprised UltiPro has not done work to standardize this as a service to its customers.

UltiPro’s time management system originally a separate system that they have incorporated into their core deck of products. As such it has a different look and feel that is not easy to get used to.

Also, the navigation and report writing functions require different logical steps that can be confusing to new users. I would like to see them incorporate the UTM function into their core system more.

I have used it for 5+ years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

I rate the level of customer service moderate to high. The core customer service is good; however, the tax relations department can be difficult to get in contact with.

I rate the level of technical support as high.

We previously used ADP and we switched for pricing and stability issues.

The initial setup was straightforward.

A vendor team and in-house combination implemented it, and the vendor team was great to work with.