UKG Reviews

• Being able to calculate and immediately see results in the payroll gateway

It is a huge timesaver and having all our info in the same platform is fantastic.

I would like to see more consideration in the web to sports teams' payroll.

Currently in Ultipro Web, there is no place to enter contract information that will then feed other areas for the employee such as job history or pay.

Also, the field “No. of Games” doesn’t display in Pay Data Entry in web, so even if I import the game information into Web while I’m processing payroll, I still have to log into Back Office in order to make adjustments.

Also, the expression for BDUES doesn’t work. It should be $80 per duty day, which normally is either 15 or 16 days per pay period but the expression doesn’t work, so I import that information from a spreadsheet also.

Apportioning days per state for state withholding (not SUI) is also a challenge. I frequently have to override that information in pay data entry.

I have used it for seven years.

We have encountered deployment issues, but partly due to lack of experience with the implementation specialist.

We have never encountered any stability issues.

We have not encountered any scalability issues.

Customer service is excellent from the account manager; not so great from UTA.

Technical support is very good.

We previously used ADP. We switched because of the lack of flexibility, the mainframe processing, and the constant need to upgrade to new platforms.

Initial setup was complex due to having to clean up data and convert it to Ultipro's format.

An in-house team implemented it.

Make sure you really investigate all the licenses you'll need to be efficient.

Before choosing this product, we also evaluated Workday, ADP Workforce, SAP, Kronos, and Oracle.

Just understand the difference between a payroll service bureau and a software company that services payroll.

Employees can go and look, and change their information.

Pending pay items and retro pay are helpful.

• More efficient on processing payroll

• Need more help with cleaning up earnings and deductions.
• Case response depends on case owner; should be a structured response time.

I have used it for four years.

We have encountered deployment issues, but I was not the one that implemented it.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 5/10, not the best. It is hit and miss; also have had to change AMs to get better response.

Technical support is 5/10, hit and miss. Sometimes, others know more.

We did previously used ADP.

I'm not familiar with the initial setup; bad implementation.

I'm not sure whether other options were evaluated before this product was chosen.

Customer service needs to be on the same page.

I love UltiPro. We have been a customer since 2004. At one point, we had nearly all of the modules, but our management made a decision to move to other solutions for Recruiting and Compensation Planning. This was primarily due to the availability of advanced features at that time. I'd love to have them take another look at UltiPro once those contracts come up for renewal in 2019.

We have improved efficiency in several areas. Employee self-service and workflow processing have been phenomenal improvements. We have also utilized event studio to automate notifications to interested parties. We are saving time, paper and money!

I am excited about the development of a job description component. I had asked about this several years ago!

Since 2004 (our company) and for me personally since 2006.

I missed the initial install, but subsequent modules were installed without incident.

None.

None.

10+!!! Ultimate's support team is by far the best I have ever worked with. Great people who are easy to build relationships with!

Same as above. They rock!

We used Dataease. I'm not sure what prompted the transition, but I'm glad it happened.

Wasn't there for it :(

I believe we used a consultant.

To lock into rates if possible by signing a contract. Your rates are definitely better than those of your competitors.

Yes - Lawson and PeopleSoft.

I find the easy-to-use administrator interface very valuable in training and orientation of new payroll associates. We have leveraged the Business Intelligence module highly and find it the best reporting solution available.

We have been able to automate away from paper forms and integrate the hiring and time management functions into our core electronic system.

I would like to see more standard integrations available with UltiPro in external vendors, and I would like the look and feel of UltiPro's time management to get a facelift.

Ultipro does not have preconfigured integrations with our external vendors for our health insurance, 401(k), or stock program to name a few. This requires us to build reports in their business intelligence module, manipulate the data to get it in the approved format, and manually import the date into a secure vendor site. As we use large providers for all of our interactions I am surprised UltiPro has not done work to standardize this as a service to its customers.

UltiPro’s time management system originally a separate system that they have incorporated into their core deck of products. As such it has a different look and feel that is not easy to get used to.

Also, the navigation and report writing functions require different logical steps that can be confusing to new users. I would like to see them incorporate the UTM function into their core system more.

I have used it for 5+ years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

I rate the level of customer service moderate to high. The core customer service is good; however, the tax relations department can be difficult to get in contact with.

I rate the level of technical support as high.

We previously used ADP and we switched for pricing and stability issues.

The initial setup was straightforward.

A vendor team and in-house combination implemented it, and the vendor team was great to work with.

We are a relatively new user so we are still learning the product. I have found the compensation management module to be very valuable and time saving. It eliminates a great deal of manual work and helps us stay within our budget. In addition, it helps as we integrate our pay ranges into the tool and provides guidance on how to administer based on range position and performance scores.

A great deal of manual work has been eliminated and it gives us more time to review data vs. enter it.

Our biggest concern was the implementation. Having no person on site to help us through integration was a big negative. The online training, though very nice, is very hard to follow and retain because the trainers assume you know how the system works. For me, the training became an exercise of the trainers telling us to click here and click there, and I did not retain a thing. I need more personal one-on-one time to configure the system to our needs and have a better understanding of how to work the system by the time we launched. I felt behind the 8 ball after implementation.

I have used it for three months.

See the comments related to room for improvement. We did encounter deployment issues... The lack of a person on site was a huge negative. A bit more hand-holding for the $80,000 implementation fee would have been of much more value to me.

We have not yet encountered any stability issues.

We have not yet encountered any scalability issues... too soon to tell.

Customer service is 4/10. We have already asked for a new account manager after only three months.

Our old system was way too limited for what we needed. It was a solution for 100 employees or less and we outgrew it years ago.

Initial setup was not complex, but it was more difficult than it needed to be due to not having more of a personal touch.

An in-house team implemented it.

It is too soon to tell about ROI.

Before choosing we also evaluated SyncHR and ADP.

We use it for human resources features such as PTOs. We schedule our time off in the solution. We also use it for handling our paychecks. So, we use it for all the major processes. I can also see the company hierarchy there.

We use it as a full SaaS solution directly from UKG. It is a cloud solution, and we must be using its latest version.

I don't know the metrics, but I know it is way easier now to contact the HR people. It has everything inside the system. So, everything seems faster and more smooth, but I can't give any metrics.

The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.

The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.

I have been using this solution since the beginning of this year. We had a major transition in the company and changed to this system.

It is very stable. I never saw any issues there.

It seems scalable. We probably have more than 2,000 users on this solution.

Everyone in the company uses it at different levels. Managers have a different type of access. My manager can see all of my information and my colleagues' information. I can't see anybody beyond me.

We don't seem to have any plans to increase its usage. It is already being used completely. I believe the last model we deployed was case management so that we can raise tickets directly to the HR department.

I never had a chance to talk to them.

We were using Workday before, and I'm really glad we changed to UKG. Workday is not user-friendly. I don't know if it was the way the company was using it or if it is the way Workday is, but UKG seems way better to me.

I was not a part of its deployment.

I believe it was a third party. We don't have all the hands we need to deploy it ourselves.

In terms of maintenance, I believe it is not required because we are using it on the cloud. If anything happens, people from UKG will handle it.

I would advise checking the entirety of the use cases they have. We started with a few modules, and then the company found out that they had different modules that could be incremented in the solution, and now, we are using more parts of the system. So, evaluate everything before making a decision and make sure you have all the features you need right from the beginning.

I would rate it an eight out of ten. It is a very good solution. They are on a good path. It definitely has room for improvement like every other solution in the market. They just need to improve it a little bit in terms of usability, and that's all. It looks complete to me.

We primarily use the solution for payroll, HR, recruiting, and onboarding. 

The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years. 

The solution has been working really well with the company for a while. Overall, the entire solution is helpful for our purposes.

It's so easy to use and the reporting is very nice as well. 

The integrations between different parts of the system are perfect. They're easy to work with. For example, the master file records and payroll integrate well with GL, the onboarding, the recruiting modules. etc. They all talk to each other and work with each other very well and that's very important for us. This is the opposite of, for example, ADP, where they're a little bit separate and the have separate maintenance. However, basically, it's a one-stop shop.

The biggest advantage is it saves us a lot of money because it's so easy to use and it streamlines protocol for us.

There are some improvements needed as it's still a growing technology. Improvements with regard to some of its functionality need to be extended out a little bit further.

The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.

We've been using the solution for seven years now.

It's stable. However, the solution is still young and growing. The functions need to be extended further to make it even better.

The scalability is very relational to specific use cases. Our company, for example, is growing. The solution, so far, is able to expand with us and offer us what we need. That said, it's hard in our business to determine the answer with regard to scalability, due to the fact that there are so many different factors that could affect scalability and its usefulness as well. 

The initial setup was not straightforward. It was complex. However, it went well. We had the right people on it.

We used one of our consultants. They assisted us with the initial implementation and made sure it went smoothly for us. They were great.

We're simply customers. We're not resellers of the solution, and we don't have a partnership with the company. 

We take a client who's moving off of ADP, for example, on to UltiPro, and we act as a liaison. We get very in-depth and build a relationship with their project manager, their systems consultant, technical consultant, time and attendance, etc. 

We're very involved with the solution and have a lot of contacts at the company. We just don't have a pure partner profile with them. They know who we are, they know what we do, however, I'm not willing to sign up to be a partner with them due to the fact that a lot of our jobs and a lot of our opportunities come from other UltiPro partners who have gone in and failed at proper implementations. In those cases, we go in and fix things. I'm not interested in becoming a partner. They've been begging me for five years now and I'm not going to do it.

Our people are very advanced and I don't have any of them certified on the solution. And yet, we can run circles around other certified users. The certification process is nothing but a moneymaker for Ultimate, in my opinion.

I'm not sure which version of the solution we're currently using. We do have an agreement with them to where it's always at its most current version status. Therefore, it should be whatever the latest version is.

I'd rate the solution eight out of ten.

Payroll would be the primary function.  However, having the HR and T&L module integrated with the payroll system makes my overall job easier. 

One system for all modules makes is easier to administer employee data. The new hire onboarding makes it quick and easy to assign required forms and to see that the forms are completed.

Payroll, P&L, and HR modules. One system for all modules makes is easier to administer employee data. Reports can be customized and downloaded to multiple formats.

The self service benefit enrollment tool could be more user friendly.  Employees that are not computer savvy tend to have more difficulty and require help from the administrator. 

No issues.

No issues.

10 out of 10.

No.

It was straightforward. The type of data requested was not unusual or difficult to gather.

With HR systems, you get what you pay for. Cookie cutter systems have little customization and will typically cost less. However, they have limitations to what the system can do. SuiteHR is not a cookie cutter system and is customized to a business's needs. The pricing is inline with other similar systems.

Yes. Bamboo and ADP.

The system is highly customized.