UKG Reviews

The most valuable features of Ultipro for our organization are onboarding, salary planning, and reporting.

We have been able to move to a paperless onboarding process for new employees. We have also been able to automate our compensation increase process, moving away from sending Excel spreadsheets back and forth between HR and managers. Now, managers are able to enter the data once via Ultipro's salary planning, and workflow the review and completion process through to HR for final approval and acceptance into payroll; no more double-, sometimes, triple-keying of the same data.

We have used Ultipro for 18 months.

Our activation went extremely well, especially considering we were on a very tight timeline.

We have experienced no issues with stability.

We have not encountered any issues with scalability at this point in time.

On a scale of 1-10, I would give customer service a 7. Ultimate has an 800 number, but prefer customers use their case system. The resources are knowledgeable; however, historically responsiveness to created cases has been a challenge. We have seen improvement since year end, and are hopeful for continued improvement in time to response.

Technical resources are very knowledgeable.

We switched from our previous solution due to scalability, lack of reporting, and end-user ease of use and experience.

Our initial setup was straightforward. We had a project plan, with detailed deliverables; each member of the team knew what was expected and when. Any issues that occurred along the way were addressed and resolved in a timely manner.

Implemented with our in-house team.

We evaluated ADP and Paycom.

We are very pleased with the Ultimate partnership! While no solution can do everything, Ultimate works very hard to help us find solutions to our business requirements and needs.

The integrated business intelligence tool (IBM Cognos) is by far the absolute best reporting tool I have ever used in my 15 years of being in HR. The tasks that can be accomplished in Report Studio, plus the delivered reports that Ultimate has already put together, can allow any user, HR or otherwise, to make an instant impact.

Ultimate Software also provides organizations with the ability to make a positive impact from the very beginning of the employee life cycle. From recruiting and onboarding, employee self-service and benefits enrollment, performance management and career development, organizations can create a meaningful employee experience that will last throughout their career.

The UltiPro application will also work to create efficiencies that will make any-size HR department the hero of the organization.

The UltiPro application's configurability allowed us to create a more impactful and meaningful performance review process, allowing us to align competencies with the company's core values, as well as each individual position.

The built-in alerts, plus the alerts that we have put together, have worked to help us achieve a completion rate for our performance reviews that we've never seen previously.

The Time Management module currently lacks the same look and feel of the UltiPro application and the other modules that Ultimate provides its clients. While the functionality is there, and it gets the job done, it is the only area that I feel needs to be improved.

We have been live on the UltiPro application since 10/1/2015.

We have not encountered any deployment issues. In fact, we had possibly one of the most successful activations that I have ever been through putting an HR/payroll system in place. Our activation consultant went above and beyond to ensure our activation went as smooth as possible. She shared reports with us that assisted immensely with running dual payrolls and comparing one payroll to the other.

No issues with stability or reliability.

No issues with scalability. In fact, we've grown by approximately 100+ employees since we first went live on the application and we've not run into any issues with the growth or expansion.

Customer service is excellent! Outstanding! Exceptional!

The support channels that every client has access to are probably the most powerful assets that clients have when partnering with Ultimate. First, after activation, every client is assigned an Account Manager (AM). This person is intimately knowledgeable about your application and all cases get routed through this person. In addition to your AM, clients have consultants related to the other modules they may have, including Time Management, Talent Management, Business Intelligence, ACA tracking, payment services (taxes & garnishments) and also accounts payable. Clients also have a Customer Success Manager, who will work as your advocate from the support side of the business, as well as an Executive Relationship Manager, that will work as your advocate from the strategic side of the business. For the times that creating a case is just not timely enough, clients have access to the Rapid Response line. For those situations when you need a resolution quickly and need assistance with something, Rapid Response is available to you as well.

The entire support group works as your partner, not as your vendor. You are a name to them, not a company ID, not a PSID or whatever the other HCMs classify you as. To Ultimate Software, I am Jack Klott, from Independent Bank.

Technical support is excellent! Outstanding! Exceptional!

Whenever I do have to call the Rapid Response line, I don't have to worry that the person on the other line may not know my version, or may not know my setup or may not know about the module that I am asking about. When I create a case, either with my AM or through Rapid Response, I am confident that the case will be reviewed and a solution will be presented in a timely manner.

The previous solution we were using did not fit with the goals and values that we felt would be necessary for us to grow as an organization. We wanted to align with a company that matched with our beliefs and would allow for us to configure a system that worked for us, not a system that we had to work around.

Ultimate has the activation process down to a science. From the time we had our first call with the activation team, they said we should expect about a 90 day (+/-) time frame. We went live in 93 days. And we not only activated the Core HR, payroll and time management, we also activated the recruiting module, benefits admin and performance management modules all within roughly that same time frame.

We activated in-house. Additionally, we experienced turnover within our staff during activation. We never missed a beat thanks to the process that Ultimate has in place for activation.

We've not had a true measure of ROI; however, we have measured the time savings between our previous payroll provider and Ultimate. Through our go live date of 10/2015 and 12/31/2016, we have seen a savings of approximately 16 hours in payroll processing time. For a payroll staff of 1 full-time payroll specialist, this is huge for us because it allows for her to complete other tasks that were otherwise needing to be completed by other HR staff that already had little to no capacity.

At the end of the day, most HR/payroll applications are pretty much the same. Each system is going to have its quirks and each system is going to have it's strong points. However, no HCM you partner with is going to match the support you receive from Ultimate. If pricing is the only thing standing between you and partnering with Ultimate, work with your Sales partner. Tell them that the pricing is a concern. They will work with you as much as possible. But again, the value added from the Ultimate Software support model will always pay dividends.

During our evaluation, we looked at Workday, Ceridian Dayforce, Paycor, ADP Workforce Now and Paycom.

Stop waiting on hold and partner with a company that values you as a client and as an organization.

The support is great.

Now that we have cleaned up our data, the reports are much more accurate. I find the reports to be great.

Change how the drop boxes work so you can do them faster.

The company has used it since 1999. I have used it since 2014.

I wasn't involved with deployment.

We have not encountered any stability issues. The product is very stable.

We have not encountered any scalability issues.

Customer service is very good.

Technical support is very good.

We did not previously use a different solution.

I wasn't involved in the initial setup.

I wasn't involved in the implementation.

I wasn't involved in determining ROI.

Pricing and licensing are about normal for these services.

I wasn't involved in the evaluation process.

• Reporting

UltiPro has allowed me to provide management with meaningful and informative reporting.

Viewing deductions: We should be able to do so without having to act as if we are going to edit the deduction first in order to move forward.

I have used it for 10 years (three companies).

We encountered some minor deployment issues with tax balancing, but nothing that delayed the "go live".

Not enough for it to be an issue.

We have not encountered any scalability issues.

Customer service is hit or miss. Some of the growth has caused a decline in the level of customer service that I have previously enjoyed.

Tech support are very knowledgeable. I am satisfied with the level of support.

We did not previously use a different solution.

I have been through two implementations and I would have to say that initial setup has improved and is more straightforward now.

An in-house team implemented it.

In addition to the value level of reports, we have seen increased productivity, and thanks to the accuracy of timekeeping, we have also seen a reduction in the cost of labor.

Package as much together from the start. Determine licensing needs before going live.

Before choosing this product, we also evaluated ADP and Workday.

• BI
• Payroll
• UTM

With UTM, we have saved so much labor hours by reducing the manual data entry into Excel and then to import into payroll batches.

UTM use has reduced paycheck errors by almost 99.9%.

The UTM option to have the option to allow a supervisor to approve only the hours worked in their department when an employee has worked in multiple jobs.

My suggestion to have the option in UTM to allow supervisors to approve only the shifts that an employee had worked for his/her own department when this employee had transferred hours (shift) to another department.

And to allow the supervisor for the department where the hours were transferred to be able to approve those transferred hours only.

Example: Employee #003894 has hours worked at her own Dept. 67 and also worked hours in Dept. 53.

Currently, at the end of the period, if a supervisor in Dept. 67 is the first one to approve the timesheet, then supervisor in Dept. 53 is not able to approve the hours transferred to his department.

The same happens if a supervisor in Dept. 53 approves a time sheet first, then the supervisor in Dept. 67 is not able to approve his own hours.

Since supervisors complain when they are not able to approve hours because the time sheet was already approved by the other supervisor.

I have used it since May 2014.

We have encountered a few deployment issues, but they have been solved.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 100% based on my own experience interacting with critical issues, to tax services, UTM and BI.

Technical support is 99% (just to leave some room for improvement).

We previously used just the manual paper time sheet. We switched to save time, save labor in payroll and increase accuracy.

Since it was my first time with UTM, but with previous experience using Core HR Payroll, the setup and learning was not that difficult.

An in-house team implemented it.

I do not have a specific amount for ROI, but I am sure it has been worth every penny to our company.

Consider the your needs and the pricing.

I became involved after implementation.

The payroll and time management features are the most valuable.

Employees love to see their paychecks as soon as payroll has processed.

Some reports are not accurate.

I have used it for two years.

We have encountered deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 10/10.

Technical support is 10/10.

We previously used a different solution. We switched because it did not have any report writing capabilities.

Initial setup was straightforward and complex.

I'm not sure about ROI.

I don't advise others about pricing and licensing.

Before choosing this product, we did not evaluate other options.

Although it is vastly different from its earlier siblings, its organization of work places is now much easier since you can cluster everything on one central page. Being a lover of the clock world especially, I can now open WDM and have the setup of clocks together; no paging back anymore. I can keep them both open at once; a huge time saver.

Absolutely; being able to store punches for a long period of time and to be able to restore punches simply on a new system saved so much time!

I still would prefer better paging in all screens; I do not like having to select something at the bottom of a screen, then paging back to the top to pick your action.

I have used Kronos since 2002.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have encountered scalability issues. Only 10 clock transactions are allowed to run at once; not the best for installing 300+ global clocks.

Customer service is good.

Technical support is good.

We switched because Kronos is the product that can shape shift the most to adhere to company standards.

The initial setup was straightforward. There are several defaults you can take in the initial stages to let customers grow into the system easily.

An in-house with a vendor consult board implemented it. Their level of expertise was perfect.

Benefits administration.

Creating paperless enrollment and life events with document uploads.

Better coordination between document uploads and the life events/open enrollment session.

As a Benefits Administrator, my staff approves life events as entered by employees in Employee Self Serve. For every life event, however, there will always be documentation that must support the life event prior to its approval. Once a Benefits admin reviews a life event request and thus needs to review the uploaded supporting documentation, there is no link from the life event to the employee’s documents tab. Currently, the benefits admin must minimize the life event screen, go to Administration tab, My Employees tab and then search on the specific employee. Once the employee is up, then go to that employee’s Documents tab and click on the individual documents for the supporting documentation. Once the Benefits Admin is satisfied that the documentation is sufficient, they then go back to the life events tab for the employee and click Approve. Now, in order to continue approving life events, the Benefits Admin, now needs to go back to Administration, Life Events SetUp since the last screen was Administration, My Employees. It would be very helpful if on the Benefits Admin view of the Life Event (Pending Approval) had a direct link to that employee’s Documents tab so that any documents could be viewed without a lot of clicks to other tabs that then remove the Benefits admin from Life Events.

We have been using this solution for nineteen years.

The solution was deployed before I started at the company.

N/A

N/A

Customer service is excellent.

Technical support is excellent. We filter technical support through our HRIS.

We did not use a previous solution.

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N/A (1996)

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That does not come from my office.

N/A (1996)

They need to enhance the benefits experience and make the sessions more configurable to the employer.

Online PTO requests.

It eliminates paper PTO forms and saves us time and paper.

The feature needs to be able to differentiate weekdays from weekends when calculating the PTO hours when requesting PTO days.

We have been using this solution for one year.

I did not encounter any issues with deployment.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would give technical support a rating of 7/10.

We used ADP and the customer service was bad.

The initial setup was somewhat complex.

We did the implementation in-house.

We evaluated Paychex and others.

We made the right decision to switch to Ultimate Software.

The UTM module has proven to be the most valuable solution within my organization.

Prior to the UTM module, there was an inaccuracy in FLSA compliance with the way we were processing overtime. Now we are 100% accurate.

Tax filing and quarter/year end process.

We have been using this solution for eight months.

We had issues with deployment. Opening balances were not loaded correctly.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

Customer service is a hit or miss, so I would give it a rating of 6/10.

I would give technical support a rating of 6/10.

We did not use a previous solution.

From my perspective, the setup was complex. There wasn't much insight on what needed to be done.

It was done through a vendor. I would give them a rating of -10/10. This was an awful experience.

We evaluated Workday, Ceridian, and ADP.

After all the kinks are worked out, this is a good product.