The biggest benefits of Agentic Automation have been customer satisfaction and time to respond to queries. We used it for a use case for the L1 support of a client. Previously, the client's customer would call or message on chat, and a human would respond. The support person will go to the system, look for the query, and then revert on the chat or on the call. With the implementation of Agentic Automation, we have enabled the smart AI assistant for the company, so anybody can type anything onto that AI agent, and it is able to understand the context and the background. It knows who the user is, and it fetches all the details. It reduces the time of the support people. They can now focus on more important things rather than repetitive tasks. The response time to the customer is reduced, and user satisfaction has increased. It is also easy to scale. Tomorrow, if the volume of inquiries increases from 10 to 10,000, they do not have to hire more people. They just have to scale their AI agents.

The analytics dashboard enables us to showcase what has been done and what has not been done with the UiPath Platform.

Since using UiPath Platform, we're now able to process between 15 to 18 million dollars a month in invoices that are coming through automatically through the automation.

The outcomes we've achieved by leveraging agentic automation involve huge time savings when it comes to creating synthetic test data.

I have realized huge benefits from using UiPath Platform overall, especially from Agentic Automation. For the email processing mentioned earlier, just this year, we've processed close to 400,000 emails, which equates to about 6,000 hours of employees' time. So that's a huge savings right now, just processing emails.

By leveraging Agentic Automation, I have achieved outcomes such as processing the refund requirements of customers; using the Agentic AI, I can process the documents easily and can just get the narrative that is present in the document to determine if we need to give the refund back or not.

By leveraging Agentic Automation, we achieve outcomes such as reducing service requests by 50%, which saves about 3,000 service requests and frees up employees to work on more value-add activities.