PeerSpot user
CEO l Founder at a manufacturing company with 11-50 employees
Real User
Top 10Leaderboard
Content and knowledge management system that's good for small-scale implementation, but needs improvement in stability, SSO integration, and document management
Pros and Cons
  • "What I like about SharePoint is that they keep up with a lot of updates, and they bring out new features. I also like that the system is integrated with the Microsoft 365 suite of apps."
  • "Document management and the ability to easily integrate single sign-on (SSO) are areas for improvement in SharePoint."

What is our primary use case?

SharePoint allows us to access and to search for what we have in our repositories.

What is most valuable?

What I like about SharePoint is that they keep up with a lot of updates, and they bring out new features. I also like that the system is integrated with the Microsoft 365 suite of apps.

What needs improvement?

Document management and the ability to easily integrate single sign-on (SSO) are areas for improvement in SharePoint.

Integrating SharePoint with other software is what I'd like to see in its next release.

For how long have I used the solution?

I've used SharePoint in the last 12 months. We use it internally in our organization.

Buyer's Guide
SharePoint
March 2024
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability of SharePoint needs improvement, because once you start to get a large amount of data, it becomes very unwieldy, and it takes a long time to index. There are much better products for content management and knowledge management, when compared to SharePoint.

What do I think about the scalability of the solution?

SharePoint is not as scalable, particularly when implementing larger projects. It's good for small-scale implementation.

How are customer service and support?

I haven't personally contacted the technical support for SharePoint. It's our support team who contacts them.

Which solution did I use previously and why did I switch?

I used HPE Content Manager, formerly TRIM software, which used to be owned by TRIM here in Australia. We used TRIM a lot, then it was bought out by HPE, HPE has now been bought out by Microsoft.

Our organization chose SharePoint because they wanted to become accredited with Microsoft. They saw that Microsoft was the industry leader, so everyone wanted Microsoft. They saw Microsoft as the way forward, at the time.

How was the initial setup?

The initial setup for SharePoint was complex. Anything from Microsoft is complex.

What about the implementation team?

We implemented SharePoint in-house. We had a team that had experience with SharePoint when we decided to use it as our content management system. We had the skills from implementation and from attending numerous Microsoft training courses.

What was our ROI?

SharePoint is probably cheaper than dedicated, larger, and more useful content management systems, so you could get a return on investment from it, as long as you keep your infrastructure and everything up to date, and move to the new version when you have to.

What's my experience with pricing, setup cost, and licensing?

You have to pay for a license to use SharePoint, and any extended support from Microsoft is expensive. For example: if you have SharePoint 2013 and it reaches its end of life and goes out of support, you can migrate to SharePoint online, and that's a benefit, but you'll have to pay for extended support.

Which other solutions did I evaluate?

I evaluated Lotus Notes and HPE Content Manager.

What other advice do I have?

In terms of what features I found valuable in SharePoint, I haven't found many. I had come from IBM and was very entrenched with Lotus Notes and the Lotus Notes environment. I love Lotus Notes. When IBM sold Lotus, we started to move away from Notes, and I didn't like it, and then I was made redundant. Now I've been outside of IBM, having to use Microsoft, and I hate it.

My advice to people looking into using SharePoint for the first time is for them to 
look at how much data they have, and also look at the volume their data and data holdings are going to grow to. They should look at how long it would take to get to that point, then look at their ROI, and whether they would need to upgrade to another product in the near future. I'd say "Yes. Go for it.", but they should also look at the future, and how it would be long term.

I'm rating SharePoint a seven. Yes, it's good for organizations to start on knowledge management, but you'd have to look at how quickly you think your data will grow, and how soon it would take to get to that point, because it can become unwieldy.

Our company is a consulting partner of Microsoft. We're a service integrator that works in both the private and Australian Federal Government sectors.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1949505 - PeerSpot reviewer
reviewer1949505Works at a outsourcing company with 11-50 employees
Top 5LeaderboardReal User

I think that the author is spot-on in terms of the pros and cons of SharePoint. I would add that SharePoint can be challenging to learn and use, so it's important to have patience and to be willing to put in the time to learn the ropes. Additionally, I think that SharePoint's ability to integrate with other software could be improved.

PeerSpot user
Project Manager at a tech services company with 10,001+ employees
Real User
Among the most useful features are the site permissions and the social enterprise features.

What is most valuable?

Among the most useful features I like are: the site permissions (distributed governance model), the social enterprise features (micro blogs, activity feeds, community sites, Following, Likes and Reputations), app store, search and query, external data access, security, site management and site customizations.

How has it helped my organization?

It's been a process-improvement catalyst in the sense that it enabled and empowered real-time collaboration and dashboard tracking of business intelligence reports and performance analytics. It's certainly reduced the number of hours needed to create, update and maintain worksheets and forms hosted on legacy systems, databases and it also reduced overhead on obsolete file repositories.

What needs improvement?

Well, for SharePoint Online, the add-on features which are free tend to expire within a month or earlier. It would be great if these free add-on features would last longer or last permanently.

For how long have I used the solution?

I have been using SharePoint since 2012.

What was my experience with deployment of the solution?

We have not encountered any deployment issues, fortunately.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

The customer service I would rate a 3.5 out of 5 (5 being highest); responsive, timely, proactive.

Technical Support:

The tech support I would rate a 3.5 out of 5 (5 being highest); responsive, strategic, proactive and precise.

Which solution did I use previously and why did I switch?

We used an open-source CMS (Joomla-based) and due to the limitations, we switched to SharePoint.

How was the initial setup?

Very straightforward setup and not that complex.

What about the implementation team?

We used our in-house support team to deliver the implementation.

What was our ROI?

Not sure about ROI.

What's my experience with pricing, setup cost, and licensing?

Do your due diligence first and conduct an in-depth discovery session with stakeholders prior to designing your solution that uses SharePoint as a platform

Which other solutions did I evaluate?

We evaluated Alfresco and Confluence, and then decided on SharePoint.

What other advice do I have?

Ease of use, ease of setup, ease of administration, ease of configuration, ease of customization... what's not to like? SharePoint's got exactly what you need. Just don't expect too many frills, bells, whistles in terms of UI, but even then, it gets the job done.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SharePoint
March 2024
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
PeerSpot user
Assistant Manager, Operations Automation at a financial services firm with 10,001+ employees
Vendor
You can assign permissions, create user groups, and automate workflows. I would like to see a more intuitive way to assign permissions.

What is most valuable?

  • Flexibility to create customized lists and folders
  • Ability to assign permissions
  • Ability to create user groups and automated workflows
  • Easy to use
  • Provides flexibility to create separate user groups with specific read, write, and access for certain folders
  • Ability to restrict access: Prevents the vendors from touching our master files

How has it helped my organization?

It has allowed my team to seamlessly share requirements with one another and provide feedback while working off one version. It is a one-stop shop for all our project documents.

We are currently working with two different vendors (one from Europe and one from India). We used SharePoint as a central workspace where the different groups can upload their files respectively without restriction. They can also have a central folder where RBC and vendors can edit simultaneously.

What needs improvement?

For this version, assigning permissions should be more intuitive.

An improved user interface would be beneficial. Achieving our goals in a multi-vendor project was not an easy task because of the 2010 UI.

I’m not sure if SharePoint 2013 makes it easier to assign specific access for folders. I found a lot of help online that was mostly for 2013.

We should have the ability to create customized permissions for user groups much easier than it is today. For example, being able to specify which lists and folders a group can access. In 2010, there is no easy way to do this.

For how long have I used the solution?

I have used SharePoint for about two years now.

What do I think about the stability of the solution?

I did not have any stability issues.

What do I think about the scalability of the solution?

I did not have any scalability issues.

How are customer service and technical support?

Technical support is excellent.

Which solution did I use previously and why did I switch?

I have always used Microsoft SharePoint for my projects.

How was the initial setup?

We have an excellent onboarding process that our IT team put together, so setup was not particularly complex.

Which other solutions did I evaluate?

I was not involved in this process.

What other advice do I have?

Look at scalability and stability and see whether the features of the product really meet the needs of your organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cesar Danecke - PeerSpot reviewer
IT Supervisor at HORSCH BRASIL
Real User
Top 5Leaderboard
Enables us to share information more securely
Pros and Cons
  • "The online editing capabilities, file sharing, auditing, information security, ease of solution management, and the easy user adaptation to the platform are the most valuable features."
  • "The way to change the version of the files in SharePoint should be improved. The method of synchronizing files from local to the cloud can also use improvement."

What is our primary use case?

Our primary use case is for file sharing. SharePoint is implemented in our environment for files and user sharing. We also use it for simultaneous editions.

How has it helped my organization?

We had all the group files registered in SharePoint, including all local files. It was possible to share the information more securely. 

What is most valuable?

The online editing capabilities, file sharing, auditing, information security, ease of solution management, and the easy user adaptation to the platform are the most valuable features. 

What needs improvement?

The way to change the version of the files in SharePoint should be improved. The method of synchronizing files from local to the cloud can also use improvement. 

I would also like to see improvements in the interface, speed to load the page, mark favorite directories, synchronize the most recent, and the least accessed files automatically do the archiving. I would like to have an option at the first sync to choose more locations on your computer.

For how long have I used the solution?

We have been using this solution for more than five years.

What do I think about the stability of the solution?

The stability of SharePoint is very good, amazing.

What do I think about the scalability of the solution?

SharePoint is easy and has new features now. Scalability with SharePoint is good and easy for us at work. To maintain the product, we do not need a large amount of professionals, we currently have three professionals to administer the platform.

How are customer service and support?

Technical support with SharePoint is very good, very easy and includes support for multiple languages. It can be opened by several channels.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

What motivated us to switch solutions was the easy solution management, space scalability, additional features, easy synchronization, data security, and sharing control.

How was the initial setup?

The initial configuration of SharePoint was very easy. The configuration, training, and communication with the users took less than two months.

What about the implementation team?

Internal deployment of the system was conducted through a Microsoft partner and was very easy. We had our internal professionals deploy the system together.

What's my experience with pricing, setup cost, and licensing?

With regards to licensing, it depends a lot on what you need to do, there are many plans, and options to choose from, you need to plan and enjoy 100% of what the product offers, so you can decide if the value is right.

Which other solutions did I evaluate?

I used several products, but sharepoint brought them all together. I used windows file server, linux, file versioners, website to share documents.

What other advice do I have?

Compared with other products, SharePoint is very good. We do not have other products that are as good as SharePoint.

SharePoint is definitely richer in features with functionality which helps us to get our work done. I would rate SharePoint a 10 out of 10.

The solution is integrated with the entire Microsoft platform, from e-mail to Azure computing, so the solution as a whole is easy to manage and has a central administration that facilitates the view of the entire environment.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
President at Prescient Digital Media
Consultant
Top 10Leaderboard
SharePoint for Intranets

SharePoint is appreciated for its simplicity of use out-of-the-box, though derided for problems (and the expenses) customizing the user experience (design, navigation and information architecture).

SharePoint is replete with functionality and applications, and is the most comprehensive intranet development platform on the market. It is, unfortunately, expensive, and most of the feature set that we use, and that our clients use, fall short of expectations, and often below best-of-breed. SharePoint isn’t a niche product that is supposed to be superb at web content management, or social networking; it’s a broad solution, one that has something for everybody; a solution that can please some, but not all.

SharePoint’s greatest strength is that it’s an all-in-one solution – it’s a portal, a content management system, a search engine, a social collaboration platform, a web development platform, and so much more. Its greatest weakness is that it’s an all-in-one solution – everything and the kitchen sink; a jack-of-all-trades, a master of none. Some argue that SharePoint is a “mile wide, but a foot deep.” It offers so much, but many features are seen as sub-par. 

SharePoint is part enterprise content management (ECM) solution, part portal solution, part web development platform, part social media platform. It offers many, many solutions and functions – often too much for most organizations – but it is Microsoft’s hope that it will become everything to everybody including the de facto platform for the company intranet, website(s) and extranet(s). In sum total, it is an amazingly powerful solution, but often fails to live up to expectations.

SharePoint 2013 was a fair solution, with an abundance of time, patience… and money, it could work; SharePoint 2016, is even better, but still requires a lot of care, and investment.

The latest, SharePoint 2019 (and SharePoint Online in Office 365), further improves upon previous versions, notably the mobile experience and the user experience. 

SharePoint has a new mobile app, so you can access your intranet using a phone app, instead of using the browser. Outside of the app, SharePoint has a new, clean mobile experience – greatly enhanced over the mobile experience in SharePoint 2016.

Another big, major improvement to SharePoint is the new user experience (UX) design and general usability of SharePoint. It is noticeably superior to previous versions of SP. It’s very clean and modern, with a major emphasis on images, and video.

“SharePoint 2019 has the most UX (improvements) than we’ve ever delivered before in a SharePoint release,” Hani Loza, of the Microsoft SharePoint team.

Among the new UX features, particularly noticeable in the new SharePoint Communications Sites, are drag-and-drop web parts for image galleries, slideshows, hero slideshow, and video.

Microsoft has released a new video function and portal, called Stream. Using Microsoft Stream, videos will play automatically in a page, and it includes auto transcription, face detection, and enhanced sharing and tagging. The Stream team say “audio transcriptions and face detection make finding relevant content easy—even for specific words or people shown on screen, whether in a single video or across all your company’s videos.”

From a governance perspective, SharePoint is good, when compared to other platforms. It is not perfect, but no solution is.

Like the content of your website or intranet, planning and governance is technology agnostic; whether it’s SharePoint or another portal or content management platform, the necessity for and the approach to governance is the same. In short, governance lives and dies with its owners, and the rules they put in place, regardless of the technology. Governance is largely applicable to any technology platform and as such is generic to start.

When building a governance model for SharePoint, the major components should include:

  • The umbrella ownership model – Centralized? Decentralized? Collaborative?
  • Defined ownership structure (names and titles)
  • Roles and responsibilities (jobs and duties)
  • Decision making process (who is responsible for what and when)
  • Authorization (who is responsible for what and when)
  • Policy (what is allowed, and what is not allowed)

While governance is generic in nature, regardless of the software and hardware, there are some components of SharePoint that require specific consideration. Site Collections and Team Sites are so easy to deploy, and it is so easy for even the most neophyte web users to create a site (e.g. Team Sites, My Sites, Publishing Sites, etc.), SharePoint sites can easily grow at exponential rates and amount to tens-of-thousands in a short period of time. ‘Baking’ in rules and inheritance to site collections is critical to ensuring a consistent, uniform user experience.

These issues and others are discussed in-depth including, SharePoint governance, and some of the specific, requisite steps and policies for implementing intranet and in the SharePoint Governance white paper.

To learn about the specifics of intranet design with SharePoint, see the Intranet Design white paper.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user9216 - PeerSpot reviewer
it_user9216Head of Consulting & Solutions EMEA at a tech consulting company with 51-200 employees
Consultant

I would add education about what is governance and what needs to be governed.

President at Prescient Digital Media
Consultant
Top 10Leaderboard
The SharePoint Intranet – Pros and Cons

SharePoint has conquered the enterprise intranet. Although the conquest is never as bloody nor expensive as more invasive conquests, such as the Mongols under Genghis Khan, intranet citizens are not always thrilled by the new system and structure under Gates Khan.

SharePoint is present in about 90% of the Fortune 100; and plays a prominent intranet role in about 70% of knowledge worker intranets (either powering the main intranet portal, or delivering associated collaboration sites and/or document repositories). This in spite of its history.

SharePoint 2007 was a dog; SharePoint 2010 was a dressed-up dog; but SharePoint 2013 represented a leap forward to a more user-friendly, true web platform. SharePoint 2016 saw improvements, but perhaps the most significant advances have come in the last couple of years with the release and evolution of SharePoint online (and eventually SharePoint 2019) with the advent of Office 365.

SharePoint Online, and the on-premises version SharePoint 2019 (though the Online version is constantly being updated and improved upon) represent considerable improvement to a a very usable, complex digital workplace solution. SharePoint Online Modern Experience has become a truly mobile friendly solution, with a number of improvements to collaboration (particularly Teams and a dedicated mobile app) and for hybrid cloud scenarios.

There are a lot of reasons to buy into or upgrade to Online or 2019: the latest iteration of Microsoft’s portal-web development platform represents a massive, multi-million dollar upgrade on the previous versions of SharePoint (a version that was typically oversold given its underwhelming if not frustrating performance and lack of execution). SharePoint Online and 2019 are massive upgrade from 2013: noticeable improvements to social computing (social networking via Delve and Teams), mobile computing (responsive design with "modern" pages and a dedicated mobile app), better Office integration, Teams, cloud and hybrid integration, search and more.

But it’s not all good news, and it’s not a solution that fits every organization.

Here at Prescient Digital Media, we upgraded move to SharePoint Online in Office 365 (which is more feature and functionally rich than SharePoint 2019). Though some problems persist, the bugs and challenges are not as persistent as versions 2013 and 2016. There are some obvious improvements (pros) and some persistent issues (cons): 

  • Cloud – you no longer need to worry about patches, maintenance and security; Microsoft takes care of this for you
  • Mobile – enhanced mobile access experience with completely responsive sites and apps, and dedicated single sign-on apps for each of the tools in the Office 365 toolset
  • Social – enhanced social networking via Delve, Teams and Yammer
  • Web CMS – enhanced publishing and management interface (employing the ‘ribbon’ from Office)
  • Branding – the new "modern pages" are slick and responsive; it can be more challenging to implement new custom designs using the new modern pages versus classic, and MS has openly cautioned against customizing the home page
  • Search – search is much improved with the full integration with the FAST search engine, but requires some configuration work

There are far more pros than cons, but there should be at the price MS charges. SharePoint is very good for a small to medium-size intranet in a .NET environment that requires a web development platform focused on enterprise content management. In some scenarios, SharePoint can excel as a large enterprise intranet, but it can cause headaches if its overly customized .But it is not cheap, typically requires a lot of work and customization, and doesn’t always work as promised.

Speaking of conquest, the Chinese learned Mongol lessons the hard way, and built the Great Wall. Although a firewall is requisite with any intranet, not just a SharePoint intranet, walls kill collaboration and employee knowledge management. More salient, key lessons can be drawn from implementing and working with SharePoint:

  • Licensing represents a fraction of the cost
  • Planning and governance are mission critical – mission critical
  • Custom or third-party web parts and applications can really enhance the experience
  • Social collaboration doesn’t just happen, it’s earned
  • Change management is the key to success

For more information see the SharePoint For Communicators white paper, at www.PrescientDigital.com.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user635955 - PeerSpot reviewer
it_user635955Project Manager at a tech services company with 10,001+ employees
Real User

Scored quite high when we evaluated it on compliance and compatibility with required ECM features (Gartner ECM assessment criteria used in our assessment), i.e. scored in the range of 92% to 96%. Among the criteria evaluated were library services, record services, content creation and capture, metadata management, workflow and BPM, navigation and search, security and access control, and architecture and integration functionalities.

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PeerSpot user
Enterprise Architect at a consultancy with 10,001+ employees
Real User
Top 5Leaderboard
Offers great OCR capabilities, metadata storage and proficient archiving
Pros and Cons
  • "Ability to store files of any type."
  • "The solution lacks collaboration features."

What is our primary use case?

We work with the on-premise version of this product at our client's site. The solution is used in specific industries like banks and insurance companies where a local solution is needed to satisfy document storing requirements. 

How has it helped my organization?

The organization where the sharepoint solutions are deployed have benefited immensely in terms of the document managment system requirements. Storing all their digital assets in document format. Scanned documents and later use it for reference and legal and regulatory requirements.

Other features being the collaboration, web content management, workflows, analytics available within the product has helped the organization in not going in for separate products. Cost is a big factor when it comes to IT implementations and products usage.

What is most valuable?

SharePoint has many good features. You can store files of any type, whether office-related documents, videos or MP4 recordings. Metadata can also be stored which makes searching, categorizing and grouping of documents easier. At the same time, the database doesn't take a huge amount of space because documents are on a storage device, unlike other solutions. You can also create forms, have workflows, approvals, scan and upload documents. The solution also has OCR capabilities which are key for the banking and insurance industries. It also has a good forms feature and approval. The DocuWare archive fits very well with that. The solution is cost-effective and has a perpetual license per environment. The product fits neatly within small and medium enterprise banks. It's very cost-effective.

What needs improvement?

The solution lacks collaboration features so that I am unable to collaboratively create and work on a document with others. The second element that is lacking is compliance or records management so that certain documents, of a legal nature, for example, are only accessible to certain users. I would really like to see that kind of feature.

From a compliance perspective like GDPR  and if the document or data contains personally identifiable data PII data, the SharePoint feature for records management should allow to identify the data being PII data and also provide feature for GDPR wherein the customer is asked for confirmation if needs to be stored and how the data and documents will be used and for what purpose.

If the customer does not confirm should not allow storage of documents and data that contains personal information should not be stored without customers consent. It should allow for archiving feature post the period for which the customer has given the consent for the data and document to be stored  is over should allow to delete the data and document.

Looking for GDPR and other compliance features built into the product as a workflow

For how long have I used the solution?

I've been using this solution for 21 years. From its 1st version in 2001 till date. We have moved to the cloud version and offering of SharePoint i.e. 0365/SharePoint Online as well.

What do I think about the stability of the solution?

For a company like ours with around 25,000 users, this product is good and quite stable. We need to explore what happens when the data increases beyond 1 million or 10 million records. At that point, we may need to look again at scalability and what the product can support. They have support for vertical or horizontal scaling. They have a feature where you can increase server hardware, but that needs to be checked. We have two people assisting with maintenance. 

What do I think about the scalability of the solution?

The solution has a good ability to scale up in terms of number of documents and number of users.

How are customer service and support?

Microsoft has the best customer service and support both on web, online, on calls, emails and if you are one of those partners it becomes all the way easy to get the support needed.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Some of our client were first time users of SharePoint so going from no prior system for document storage, collaboration, content management, workflows, application development platform was a boon.

For all of our client who have moved from one version to another version of the product, they always found the product improved in terms of features and functionality and performance.

How was the initial setup?

They have good documentation for deployment so it was quite straightforward. I was involved along with the vendor, setting up the environment, setting up the product, the infrastructure and configuration. We had some minor issues but deployment was quite seamless. It took two or three hours, we had one infrastructure and one technical person working on it, that was enough for us. 

What about the implementation team?

This was implemented using Vendor as well as an in-house team with the client. A kind of hybrid development team created for application development, product deployment and configuration.

What was our ROI?

I should say if an organization has decided to go for the flagship Microsoft product i.e. Sharepoint, then they should start thinking ahead and plan a roadmap of moving their department applications to Sharepoint and also use the other pillars/features to their advantage the ROI and TCO will be shorten and the organization will gain immensely from early usage of the product for all their development needs.

What's my experience with pricing, setup cost, and licensing?

The license is a one-time cost when you purchase the solution, but there is an annual support fee.

Which other solutions did I evaluate?

I have worked with products similar to SharePoint such as Documentum, and others. They are heavily loaded with a lot of features, which small and medium enterprise banks, catering to anywhere up to 20,000 users, may not require. 

What other advice do I have?

I rate this solution nine out of 10. 

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Gold Partner
PeerSpot user
reviewer1949505 - PeerSpot reviewer
reviewer1949505Works at a outsourcing company with 11-50 employees
Top 5LeaderboardReal User

I believe that this is a fair and accurate review of Sharepoint. The solution does have some great features, however, it does lack in the area of collaboration and compliance. I would recommend that potential users of the solution take these points into consideration when making their decision.

Works at Command Results, LLC.
Real User
Supports us in software development projects and integrates well with Microsoft Project
Pros and Cons
  • "This solution has helped us with the categorization, organization, management, discovery, and delivery of program and project related information."
  • "This solution would benefit from the implementation of enhanced online forms and template development capabilities."

What is our primary use case?

We use this solution for supporting software development programs and projects.

How has it helped my organization?

This solution has helped us with the categorization, organization, management, discovery, and delivery of program and project related information. 

What is most valuable?

The most valuable feature of this solution is the integration with MS Project.

What needs improvement?

This solution would benefit from the implementation of enhanced online forms and template development capabilities.

For how long have I used the solution?

We have been using this solution for fifteen years, off and on.

What do I think about the stability of the solution?

Again, no problems on our applications.

What do I think about the scalability of the solution?

I have never seen it hit a wall in terms of supporting our programs, and I have been the senior contractor program and project manager overseeing two large Health IT projects, both with more than 100 team members and as many as 11,000 assigned tasks.

How are customer service and technical support?

he Microsoft reps were always helpful; although they were not always up to speed with the latest offerings and capabilities from Microsoft. Persistence pays off thought. I usually eventually got the answers to my questions.

Which solution did I use previously and why did I switch?

NO, client requires use of SharePoint for content management on IT programs and projects.

How was the initial setup?

It seemed easy enough.  The one issue I had was setting up a project portal where we wanted to implement a number of SDLC Templates via SharePoint. This was a couple of years ago, but the integration of a legacy Microsoft forms product was not very clean or adequate. It looks like the previous tool has been replaced with Microsoft Forms. I haven't had a chance to use this product yet. 

What about the implementation team?

In house.

What was our ROI?

Confidential

What's my experience with pricing, setup cost, and licensing?

I don't have experience in that area.

Which other solutions did I evaluate?

No, client requires use of SharePoint for content management on IT programs and projects.

What other advice do I have?

No

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.