it_user1031406 - PeerSpot reviewer
HRIS Consultant at Express Scripts Holding
Consultant
It is easy to administer as a business user

What is our primary use case?

  • Shared document repository and communication tool for projects and teams
  • I love SharePoint lists; they are pretty flexible and easy to create and export data from. 
  • You can also restrict the view to customize to specific audiences. 
  • It is also easy to create subsites, and security can be applied to individual pages.

How has it helped my organization?

It is a good tool that makes managing projects and teams much easier. All documents and calendars are in one central location.

What is most valuable?

  • SharePoint lists
  • Calendar
  • Subsites
  • Security
  • Survey
  • It is easy to administer as a business user.

What needs improvement?

The UI could be more flexible out of the box. With coding, you can customize the look and feel to your heart's content, but configuration without coding is limited.

Buyer's Guide
SharePoint
March 2024
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SharePoint Architect at a computer software company with 51-200 employees
Real User
Overall Assessment of SharePoint 2013

What is most valuable?

The collaboration features of SharePoint 2013 are probably the best I have seen in an enterprise product out of the box. Along with the integration of Office and other enterprise solutions, this product cannot be beat in the market currently for what it brings to the table.

There are times you may want to alter how SharePoint works using custom code. This is very important as I have seen developers who are here one day and gone the next with bad code that was based on .NET, recreating what SharePoint does naturally, no acceptable documentation left behind to work from and will not accept calls accept for a fee.

So think before implementing customizations using code, you leave room for error in the code and a gaps in business processes that may need to be updated later. If the code is not using best practices for development on the SharePoint platform Microsoft updates to the server could also effect the successful implementation of these updates as well. If you can bare with using out-of-the-box tools this gives you a stable environment, where Microsoft updates these features and the foundation of the product for you.

There are third party solutions that would be a better fit for the platform that are tested and vetted by Microsoft for a price and maintenance fee. These are better suited for a SharePoint platform than custom code because you know what you are getting and you have someone to call on when things go wrong. I am not saying these are going to fit your every need but most of the time they do help get you a lot closer then where you are out-of-the-box.


How has it helped my organization?

The use of the document management features such as versioning, check in and check out, search, managed metadata and other out-of-the-box features help you organize and manage documents easily. Finding documents and being able to track documents wherever they are in your site makes this tool easy to use and cuts down on an employee’s time looking for documents, using email to manage documents and knowing they have the right version of the document because it’s in a centralized location.

There are training aspects in using the tool effectively, but do not take long to grasp and understand. Workflow is also improved in this version of SharePoint. Workflow lets you create a business solution using the combination of functionality within lists and workflow actions to create a business process that flows through an easy or more complex process. SharePoint Designer 2013 allows you to create these flows within the tool once the SharePoint farm is configured to host the integration of the tool.

What needs improvement?

From my experience, it’s not the product needing improvement, but the way organizations deploy the enterprise solution. When 2007 SharePoint came around, there was no documentation and information given by Microsoft on their website. You were on your own, basically, looking at blogs and relying on others' failures. Now, there is no excuse to have a badly configured SharePoint farm and or using best practices to make sure your configuration is solid.

There are organizations who deploy this solution enterprise-wide with no training for users or administrative IT support, which is also a big area that needs improvement. Although SharePoint is fairly easy to use, you still want to get total buy-in on the product, so training helps bridge the gap to get that buy-in to use the product going forward. It also helps to show how users can make the most of the solutions and services SharePoint has to offer. Coming up with a couple of how-to demonstrations and even a site with some bells and whistles the users can play with always helps with getting support of the new solutions and services.

Organizations are also not providing governance as to how the user community will use the solution within the organization. Governance is the most important aspect of getting the solution configured for your organizations use. Providing rules for everyone who plans to use the services of SharePoint 2013 is the key to success. Also, bringing representatives from all departments as stakeholders into a working group to meet, vote and share information about what they would like to do with the new tools is also key. You can avoid duplicate efforts for development and other pitfalls that may fall outside of your governance plan by including other departments. This way, your new SharePoint farm does not get the wild, wild west treatment where everyone is doing their own thing.

After working and supporting over 100 companies, I can honestly say only two companies had governance documents in place at their organization, with working stakeholder groups to support the solutions and services. Remember, governance helps with looking at restricted and accepted practices within the solutions and services provided by, in this case, SharePoint 2013. It's just like going to the Office 365 site and looking at exactly what I can and cannot do within the cloud offering, which could be based on data sizing and other parameters I might be looking for to support my organization.

The governance document is used for on-premise implementations, so you can design, install and configure your internal farm based on those configuration parameters laid out in your governance documentation. After you get the governance rules in place, you then create a design document that will capture all configurations within the farm. This will layout how the SharePoint farm should be configured based on SQL, SharePoint, backup, restore, DR and any other third-party tools and configurations.

The next document would then be your installation guide, which is based off of the design document. This shows how all the components mentioned in the design document will be installed and configured based on the design document's configuration parameters. This is just a quick summary of what needs to be done before you do anything with installation of software. Following best practices and other Microsoft documentation for all these documents and the installation of the software is the key to success with this enterprise solution.

For how long have I used the solution?

I have used this version for 3 1/2 years (15 years overall with SharePoint).

What do I think about the stability of the solution?

In some very rare cases, you might see that Windows updates can interrupt your service, but Microsoft is very quick to fix the issue. Other than that, it’s the users’ empowerment that is in play in this environment overall. You are providing a platform that empowers the users of the product to manage themselves. For example, instead of a call to the help desk, you have what are known as site collection administrators and owners. These power users manage the security of the site. So, instead of having a call to the help desk, the group’s power user can manage these calls themselves, which takes a load off of the help desk. This is one of many examples.

What do I think about the scalability of the solution?

SharePoint 2013 is very scalable. The problem is IT departments that don't understand the solution start in the wrong direction, which can lead to reinstalls and other interruptions because of the initial configuration. Again, following best practices and building a good solid foundation is how you avoid complications later with growth and other scalability issues.

How are customer service and technical support?

Microsoft has great support for this product, as well as the SharePoint user community, where there are sites with information you can search from any search engine. Microsoft also has technical support pages that give you insights to installation, configuration and troubleshooting the product. You can also call 24/7 and get support from technicians from all aspects the product uses, such as SQL Server, Visual Studio, SharePoint Designer, PowerPivot and other integrations. There are also many third-party solutions out there to help with all aspects of the product from functionality, usability, 508 compliance, BLOB storage, backup and recovery, and a host of other areas in this version of the software.

Which solution did I use previously and why did I switch?

I was a FileNet administrator but switched to SharePoint because of the integration of the Office products. I know that FileNet is a great product as well, but Microsoft has done a great job of integrating SharePoint with the Office suite. This drove my decision to move to SharePoint as a support engineer.

How was the initial setup?

The initial setup as explained is complex. You need to understand what you’re doing as an IT engineer and also where this product will be in five years, as far as it being part of your enterprise. If you set up the wrong version of the product or the wrong version of SQL Server, you will not get the features you might be looking for. It’s best to see how the product will be used by your organization, and the bells and whistles your management is looking for to solve issues within your company.

What's my experience with pricing, setup cost, and licensing?

When choosing a platform, just be aware there are choices. The choice you make in the beginning can make or break your installation and your goals for your organization. Think clearly and meet with other departments. Don't let IT do it alone. You want the buy-in and input from all parts of your organization.

Which other solutions did I evaluate?

In choosing options for services we looked at eRoom. eRoom’s interface was primitive and did not provide the functionality we were looking for and integration with Office. It also was not easy to use and it was not easy to empower users to create sites and manage their own security easily. I also believe that the training would have been more in depth with this product, as with Microsoft they have a way of making interfaces similar so you know where to look to find information and menus.

What other advice do I have?

Find a certified person or company that can help you get started. This might cost a little up front, but your return on investment will be great. Do not go it alone. Again, the initial implementation is everything to the foundation of the product working for you. The version of software you choose can also determine what services you can make use of and can save you money.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company at the moment has a relationship with Microsoft and we are in the process of working towards a partnership through the Partner program.
PeerSpot user
Buyer's Guide
SharePoint
March 2024
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
PeerSpot user
Lead Enterprise Architect at a tech services company with 1,001-5,000 employees
Consultant
I like the eServices Platform for developing applications on top off it.

What is most valuable?

  • Enterprise Content Management.
  • eServices Platform for developing applications on top off it.
  • Organization Portals.
  • Collaboration, Team working and sharing.
  • Document Management.
  • Simple workflows.
  • Enterprise Search.

How has it helped my organization?

  • Team sites and collaboration.
  • Main entry point for all applications.
  • Utilizing as a sign-on.

What needs improvement?

  • Workflows.
  • Performance.
  • Content Migration and sharing.
  • Reporting.
  • User experience and design response.

For how long have I used the solution?

I’ve used and implemented this software since the 2007 version until now (almost 9 years). My last implementation was in 2014, but I’m still using this as an end user.

What do I think about the stability of the solution?

We did have stability issues in the old versions and there were too many hotfixes, in the 2013 version. It’s more stable now, but it can still be better.

What do I think about the scalability of the solution?

I've never encountered any scalability issues. In the past, I’ve implemented it in with 3TB of information, without any problems.

How are customer service and technical support?

Technical support was very good, very responsive and professional.

Which solution did I use previously and why did I switch?

We used to employ Oracle UCM, but we replaced it because of the features provided in SharePoint along with the customizations, flexibility and ease of creating websites, workflows, pages and applications.

How was the initial setup?

Initial setup was straightforward, easy and successful.

What's my experience with pricing, setup cost, and licensing?

SharePoint is a suite of features and products within one product. Purchasing and implementing it needs optimal usage planning. I would recommend that you select the pricing or license type based on your usage. (In general, the internet license is the best).

Which other solutions did I evaluate?

We evaluated multiple alternatives including:

  • Oracle UCM
  • EMC Documentum
  • FileNet IBM
  • Alfresco
  • Liferay

Based on two selection exercises in two organizations; SharePoint was the best fit solution. The 2nd was EMC Documentum, then Oracle followed by FileNet and Alfresco, with Liveray last.

What other advice do I have?

Plan, Plan and Plan again! Usage planning is needed with up to 70% of your efforts being expended in information gathering and implementation and usage planning.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Sr. Business Systems Analyst at a insurance company with 1,001-5,000 employees
Vendor
Libraries and lists enable capturing and organizing large amounts of information.

What is most valuable?

In general, I find SharePoint to be a very useful tool when it's configured to allow end users a certain amount of flexibility. (In one of my previous assignments, all options were completely locked down. In that kind of configuration, the usefulness of the tool is highly dependent upon whoever configured the product. In this case, they weren't particularly good.) The latest versions of SharePoint are highly useful for configuring pages for managing and conveying large amounts of information, while giving users the ability to pinpoint the specific things they need with speed and accuracy.

Libraries and lists have a feature set that enables capturing large amounts of information and organizing that information in ways that enable multiple audiences/roles to use it effectively.

How has it helped my organization?

In my previous job, I built a site to support the PMO. It consisted of a top level site that gave a view of all projects undertaken by the organization and then individual project sites that were used to manage issues, risks, changes, action items, key milestones.

The top level site also contained links out to our scheduling software (SmartSheets). The individual project sites were based on a site template, making it very easy to instantiate a new one whenever a new project was introduced. All project information was contained within a single site collection and allowed both broad and deep searches and visibility of key project metrics.

What needs improvement?

I think that the current version of the product is actually quite good, but it's not always easy to find solid training and reference information, especially from Microsoft. Typically, third parties have better offerings than Microsoft, but it still requires a bit of searching to find the most relevant and easily absorbed material.

For how long have I used the solution?

I have used Sharepoint in various forms since around 2003.

Over the last three years (three jobs as well), I've used SharePoint 2007, 2010, and 2013.

What do I think about the stability of the solution?

I have not encountered stability issues with either the on-premise or cloud hosted versions of the product.

What do I think about the scalability of the solution?

I was never involved in planning for scalability, and have never been aware of any scalability issues in any of the places where I've used the product.

How are customer service and technical support?

I generally avoid using Microsoft or Microsoft partner support where possible. Unless you are paying for their top-level consultants (which is frightfully expensive), you're often better off just looking things up on the internet and bookmarking the most helpful sites. In situations where support is being provided by internal staff, the results have been variable.

Which solution did I use previously and why did I switch?

There's nothing truly like SharePoint in the marketplace that I'm aware of. You can use wiki's of various sorts and cobble together any number of open source or paid solutions that address a component of what SharePoint does. But that approach doesn't have the current product's level of integration and the maturity of its feature set.

How was the initial setup?

I don't know about setup. It was never my responsibility. Since the products were in place when I arrived, I don't know who the vendors were that partnered with Microsoft to configure and deploy the product.

What's my experience with pricing, setup cost, and licensing?

It's Microsoft; empty your pockets. Seriously, if you obtain SharePoint under one of their blanket licensing agreements you really need to pay attention to the terms and conditions, especially if your acquisition is part of Office 365. It's typically not very easy to drop licenses for a particular subcomponent under such agreements if you find that you're not using that particular piece.

Which other solutions did I evaluate?

This wasn't my choice. However, there's nothing truly like SharePoint in the marketplace that I'm aware of.

What other advice do I have?

Know what you want it for first. Talk to other businesses using the product to understand their experiences. If it looks like SharePoint can bring real business value, then find the best implementation partner that you can find. I don't know the economic ramifications of cloud vs. on-premise, but I found the cloud version of the product takes a lot of headaches out of your hands with Microsoft being responsible to administer and maintain the back end.

Finally, be very wary of proposals from within your company to build all manner of applications, web sites, and data marts with the tool. Although SharePoint is capable of a lot of things, it may be better to purchase a purpose built product rather than rolling your own.

In the same vein, it is still important to have standards and enforce them within the organization, especially on how sites are structured if they are to be used by people in various roles and departments across the enterprise. Someone has to have a vision for the architecture of your SharePoint installation and use in order to assure you get full value. If folks get to do anything they want, you'll have a crazy quilt of unrelated data, applications, and web pages.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Business Architect at a comms service provider with 10,001+ employees
Vendor
We use it use as a platform to run our day-to-Day operational processes. We are unable to use it to archive data and run queries to generate hindsight information.

What is most valuable?

Lists, documents, wiki pages and being able to create sites/subsites are valuable features.

How has it helped my organization?

The fact that our operational process improvement initiatives continue to be assigned on a lower priority in our portfolio management, it has given rise to the use of SharePoint as a platform to run its day-to-day operational processes. Specifically, we moved away from using MS OneNote.

What needs improvement?

It has its limitations. We are unable to use this tool to "archive" data and run queries to generate hindsight information.

For how long have I used the solution?

I have been using this solution since 2011.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I did experience some scalability issues; this could be more because of trying to use SharePoint as a BI tool, which it is not designed for.

How are customer service and technical support?

As it is internal, there is some knowledge that they are unaware of which makes it necessary for me to go check with third party sites (such as wikis) for answers.

Which solution did I use previously and why did I switch?

Initially, we were MS OneNote.

How was the initial setup?

All I did was request for a site to be created and then the rest of the configuration was up to me.

What's my experience with pricing, setup cost, and licensing?

I am not involved with the purchasing decisions.

What other advice do I have?

There are some features that I am looking for and that I am unable to find, for example creating nested IF functions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
NagendraVuppala - PeerSpot reviewer
Tax Manager at RSM
Real User
Top 5Leaderboard
The solution is used to save client-specific and internal documents, but its scalability could be improved
Pros and Cons
  • "SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file."
  • "SharePoint’s scalability could be improved."

What is our primary use case?

We use SharePoint to save client-specific and internal documents.

What is most valuable?

SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file. The best option on SharePoint is that it can be opened from your desktop. If I map the URL of SharePoint to my desktop, I can see the files on my desktop. That is a fantastic feature I don't see in many other service providers. SharePoint's interface is very good.

What needs improvement?

SharePoint’s scalability could be improved. I don't know how much an organization pays to scale SharePoint, but I have seen quite a few organizations opting out of SharePoint. The reason may be its scalability or because it is less cost-effective.

For how long have I used the solution?

I have been using SharePoint for six to eight years.

What do I think about the stability of the solution?

SharePoint is a stable solution.

What do I think about the scalability of the solution?

My organization is an enterprise business, and half of my organization is using SharePoint.

How was the initial setup?

SharePoint's initial setup is not complex. It's good for any new customer to adapt and understand.

What other advice do I have?

I advise users to think about SharePoint's scalability if they have a huge use case. Otherwise, SharePoint is a good option to save internal and external files.

Overall, I rate SharePoint a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
President at Prescient Digital Media
Consultant
Top 10Leaderboard
Plan, plan, plan. Over-budget.

There are in fact two versions of SharePoint: the on-premises version, SharePoint 2019, and SharePoint Online, which comes bundled in Microsoft 365 (the Cloud). Though those with Microsoft 365 (formerly Office 365) automatically have the latest features in SharePoint Online; those with on-premises SharePoint, have to wait for the next release to get the latest and greatest.

SharePoint’s greatest strength is it’s an all-in-one approach – it’s a portal, a content management system, a search engine, a social collaboration platform, a web development platform, and so much more. Its greatest weakness is that it’s an all-in-one solution – everything and the kitchen sink; a jack-of-all-trades, a master of none. Some argue that SharePoint is a “mile wide, but a foot deep.” It offers so much, but some features are seen as still ‘developing’ or even sub-par. But there are a lot of tools and features, and with each release, it gets better and better (though more complex).

“With Microsoft 365, Microsoft currently offers the most powerful communication and collaboration suite on the market. And the latest announcements from the Microsoft Ignite conference across the main workloads like SharePoint, Teams and Powell Apps prove that they continue to move forward fast in order to stay ahead of the game,” says Antoine Faisandier, CEO of Powell Software, a Digital Workplace software that extends and enhances the Office 365 capabilities.

It’s important to note that SharePoint is still a technology. It doesn’t include all of the people, process and planning that is required to make any intranet technology work. Intranet technology will fail without careful planning, process and committed people. Most of the key ingredients of a successful intranet in the digital workplace are based on people, and process; technology is merely an enabler.

Among the latest features, building upon earlier versions of SharePoint:

  1. Delve / My Profile (About Me) - My Sites disappears in favor of a new profile, About Me, that also uses the Delve inference engine.
  2. Cloud / Hybrid - Hybrid enables you to integrate your on-premises farm with the cloud, at your own pace.
  3. Durable Links - Resource-based URLs now retain links when documents are renamed or moved in SharePoint.
  4. Image and video previews - Preview images and videos in SharePoint Server 2016 document libraries.
  5. Large files - now supports uploading and downloading files larger than 2,047 MBs
  6. Mobile - an improved mobile navigation experience.
  7. Search - SharePoint Search has now fully integrated the FAST Search engine, with more features, and indexes up to 500 milliion documents (per app).
  8. Sharing - better user sharing options, including a Shared folder, and invitation email notifications.
  9. Microsoft Teams - online communication platform for team or project sites, akin to an enhanced Team Site, but with chat, presence, inline calling and messaging, and integration with Outlook and Calendar and most other apps. It now includes voice mail.


We are Intranet consultants (www.PrescientDigital.com) and and principally use Microsoft 365 - SharePoint Online for Enterprise Content Management; improving the way our organization functions in terms of employee collaboration and knowledge sharing specifically via document management, and social collaboration (discussion groups, profiles and blogging being the most used social tools). Increasingly we use Teams, and use it with external clients that can be invited to a specific Team (project site).

Web content management and social media tools (e.g. wikis) are not best-of-breed, and usability is an issue with many features. We also encountered many, many problems with deployment -- customization and implementation requires more work than you expect. Additionally, like most organizations, a customized user experience can break (particularly specific webparts) with every SharePoint patch and upgrade. However, we found no issues with stability or scalability. 

80% of our clients use SharePoint, and probably some 85% of the Fortune 1000 use SharePoint in some shape or form. We are first and foremost SharePoint intranet consultants, so we build and design other intranets, and need to deeply understand the ins and outs of SharePoint. 

The initial setup of SharePoint is very easy - out-of-the-box deployment is simple, fast and a novice could manage a deployment. Customization requires a lot of work, particularly using SPFx (hiring an outside expert is strongly recommended).

A note of caution: planning is everything. The intranet is more about people and process, and any intranet requires a through plan -- for information architecture, content management, design, and change management -- plan, plan, plan. And plan to run over-budget (unless you hire very strong outside experts to develop and run your plan and budget) for customization activities. 

SharePoint 2019
SharePoint 2019

SharePoint features major upgrades to the user experience design and mobile access, including a new dedicated SharePoint app. The UX for SharePoint 2019 is noticeably superior to previous versions of SP. It’s very clean and modern, with a major emphasis on images, and video. The new "modern UX" is fully responsive, and has it's own dedicated mobile app.

“SharePoint 2019 has the most UX (improvements) than we’ve ever delivered before in a SharePoint release,” Hani Loza, of the Microsoft SharePoint team, on www.IntranetBlog.com.

Among the new UX features, particularly noticeable in the new SharePoint Communications Sites, are drag-and-drop web parts for image galleries, slideshows, hero slideshow, and video.

Continue reading: The New SharePoint: SharePoint 2019

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user635955 - PeerSpot reviewer
it_user635955Project Manager at a tech services company with 10,001+ employees
Real User

Err...what's Centralpoint? :D Is that an actual enterprise solution?

See all 2 comments
Business Technology Analyst at Deloitte
Real User
Increased employee collaboration across our organization
Pros and Cons
  • "The ability to quickly and easily create team sites has been great."
  • "It improved transparency around work products."
  • "SharePoint designer workflows can be buggy sometimes without any apparent reason."

What is our primary use case?

  • Document and data management
  • Information sharing across the organization
  • Collaboration
  • Knowledge management

How has it helped my organization?

  • Improved transparency around work products.
  • Ease of access to documents.
  • Increased employee collaboration across our organization.

What is most valuable?

The ability to easily upload and modify documents has been a huge help. In addition, the ability to quickly and easily create team sites has been great.

What needs improvement?

SharePoint designer workflows can be buggy sometimes without any apparent reason. Also, customization can be somewhat burdensome.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.