It is used to support Intranet. It has good content handling and MS Office integration, but poor user experience.
CIO at GDELS
Creation of communities is very straightforward, but the user experience is very poor
What is our primary use case?
How has it helped my organization?
It has allowed documentation control and distribution through the organization, managed easily from the AD.
What is most valuable?
- The lists handling is perfect, and any kind of content linked to them very easy to publish.
- Creation of communities is very straightforward.
What needs improvement?
The user experience is very poor. Configuration for new aspect means usually buying add-ons or a very high level of customization.
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For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

HRIS Consultant at Express Scripts Holding
It is easy to administer as a business user
What is our primary use case?
- Shared document repository and communication tool for projects and teams
- I love SharePoint lists; they are pretty flexible and easy to create and export data from.
- You can also restrict the view to customize to specific audiences.
- It is also easy to create subsites, and security can be applied to individual pages.
How has it helped my organization?
It is a good tool that makes managing projects and teams much easier. All documents and calendars are in one central location.
What is most valuable?
- SharePoint lists
- Calendar
- Subsites
- Security
- Survey
- It is easy to administer as a business user.
What needs improvement?
The UI could be more flexible out of the box. With coding, you can customize the look and feel to your heart's content, but configuration without coding is limited.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SharePoint
July 2025

Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,295 professionals have used our research since 2012.
Delivery Director at Ciber, Inc
A central repository for artifacts
What is our primary use case?
Project management activities.
How has it helped my organization?
A central repository for artifacts, and planning for corporate projects.
What is most valuable?
Libraries, lists, and reporting.
What needs improvement?
Better wiki offerings.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Manager at a transportation company with 501-1,000 employees
Plenty of out-of-the-box solutions for record management projects but they should make changes more infrequently
What is our primary use case?
To initially set up as part of a records management initiative. The company I was working for needed to better track and support how and where documents are located.
How has it helped my organization?
While there were plenty of out-of-the-box solutions for records management projects, this probably under-utilized aspect of SharePoint can help better track documents and retention.
What is most valuable?
Ease of implementation. Certainly, IT needs to give appropriate access to a sandbox, but learning is easy and quick.
What needs improvement?
Microsoft seems to always be making changes. Sometimes you will get a message saying some aspect of what they deliver is being discontinued and often you simply never had time to explore what it had to offer in the first place.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Consultant at Mesiniaga
Enables teams to work on the same document but search integration across platforms could be worked on
What is our primary use case?
Team place where sharing of documents and co-editing occurs.
How has it helped my organization?
Ease of access to shared documents.
What is most valuable?
Co-editing of documents. This enables teams to work on the same document and the work gets done faster.
What needs improvement?
Search integration across SharePoint, Yammer, Teams, and OneDrive.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder & CEO at Solution Enablers
The workflow is a valuable feature
What is our primary use case?
Collaboration.
How has it helped my organization?
Single window information sharing.
What is most valuable?
Workflow.
What needs improvement?
It should have a lighter interface.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise Architect Channels at a tech services company with 10,001+ employees
Helpful with document storage and indexing
Pros and Cons
- "It has helped us with storing all the documents, which means that people are not going to intervene. There is a way of extracting knowledge within documentation and tracking it. There are knowledge assets for where documentation is stored, indexed and searchable through SharePoint."
- "Search can be improved a lot because we are always trying to compare it with Google Search. Beyond that, it would be helpful to tag the documents."
What is our primary use case?
I use this solution for storing documents. It is a single sign-on with the identity system and so it will sign me on and I will upload, download some document, and share it with my colleagues at work.
How has it helped my organization?
It has helped us with storing all the documents, which means that people are not going to intervene. There is a way of extracting knowledge within documentation and tracking it. There are knowledge assets for where documentation is stored, indexed, and searchable through SharePoint. I think this represents the collective knowledge, which is highly valuable.
What needs improvement?
Search can be improved a lot because we are always trying to compare it with Google Search. Beyond that, it would be helpful to tag the documents.
What do I think about the stability of the solution?
It is stable.
How was the initial setup?
I was not personally involved with the setup. My IT team did this.
What other advice do I have?
When I am choosing a product, I think of the quality of service, economy of sale, licensing, implementation, the skill set of documentation, SaaS availability, and skill set. These are the constellations in mind when I'm choosing a product.
I think SharePoint can definitely look at taking it to the next level of customer experience. It's not about how jazzy it looks and so on but it's more of how intuitive it is and how it can basically enable a user-friendly experience. When downloading a document, ask yourself how can you enable it? How can you enable some kind of a decision tree, and how can you have some kind of a bot in there which can do some assistance for the customer who was supposedly struggling to find the document, or is not able to find what to search. The bot can intervene and help the user with some alternate keywords and to clearly define what the user is looking for. Those kinds of things should be the next addition to SharePoint.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Analyst at KWSP
We can monitor when the content is being updated and who is editing it.
What is our primary use case?
It's used as the intranet portal. It is used to inform the users about upcoming activities in the company.
How has it helped my organization?
To share information and latest news. We can monitor when the content is being updated, and we can see who the person is.
What is most valuable?
The list library. And also the document libraries. And also other apps like survey which is heavily used in the company.
What needs improvement?
- Advise users to update the content.
- Maybe allowing users to change their background and text by themselves.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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