PeerSpot user
Senior Consultant/Project Manager at a tech services company with 1,001-5,000 employees
Consultant
My project sites can include views that apply to specific business uses. We can assign attributes to artifacts and then create views based on them.

What is most valuable?

The ability to assign an attribute to a library artifact allows the site owner to create the appropriate views based on artifact attributes (category, owner, etc.).

How has it helped my organization?

I have updated my project sites with views that apply to specific business uses, such as a project manager looking for a document assigned to a phase in the project (i.e., planning, design, execution) or an engineer looking for a document type (i.e., vendor contract, design build diagram, user acceptance testing worksheet).

What needs improvement?

Unless you have worked with a SharePoint business analyst, designer or power user, managing individual sites does require training to understand the components of the site settings and content. Folks usually start using SharePoint as a file repository without any structure. It can be overwhelming when you have 1,000's of document that a user has to parse through if just looking for a specific title. Without a consistent framework consisting of a standard nomenclature established in the initial strategy of rolling out SharePoint, using SharePoint as a file share becomes unruly.

For how long have I used the solution?

I've worked with various SharePoint versions since 2008 but more recently with 2010 and 2013 as a power user in managing artifacts for various project and programs.

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SharePoint
March 2024
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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What do I think about the stability of the solution?

Most instances of SharePoint are stable. I have rarely experienced instability. Usually, it’s the management of user names and groups that results in problems.

What do I think about the scalability of the solution?

I am not at the experience level to notice such an issue.

How are customer service and support?

Most of the technical support has come from SME's and internal developers.

Which solution did I use previously and why did I switch?

I always used Sharepoint.

How was the initial setup?

I have no experience with rolling out templates or actual new instances.

What other advice do I have?

Get training for IT and training for your base user. Developing a framework (nomenclature, categorization and user needs).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
European Business Architect - B2B Marketing & Sales with 1,001-5,000 employees
Real User
Cross-site search finds knowledge in the organization. Direct document editing facilitates collaboration.

What is most valuable?

The cross-site search is great for finding knowledge stored or used somewhere in the organization. Most documents are created in MS Office. Each MS Office Document can be stored directly on SharePoint. The threshold for people sharing their documents online has gone down. The cross-site search enables browsing all that knowledge with ease.

The ability to edit MS documents directly from SharePoint makes it easy to collaborate on documents with other people.

The strength of Microsoft has never been in its OS, but in its MS Office suite. MS Office 365 in combination with SharePoint, as a total collaboration tool, brings collaboration to another level.

How has it helped my organization?

There is much more collaboration and sharing across SharePoint.

What needs improvement?

Google Docs has two abilities that SharePoint should support as well:

  • The ability to work in the same document at the same time would be a huge improvement. During my MBA studies, we used Google Docs for this. Unfortunately Google Docs doesn’t convert well to MS Word to add the finishing touches.
  • Just like Google spreadsheets within Google Docs, I would like to be able to fill an Excel spreadsheet through a form posted on SharePoint. SharePoint has list views that can do something similar, but I want it to do more, tightly integrated with Excel. This would improve the document collaboration options for spreadsheets.

For how long have I used the solution?

I have been using it for three years.

What do I think about the stability of the solution?

We had issues with stability when we implemented it at a previous company. We had issues where the system was down for a while.

What do I think about the scalability of the solution?

We did have issues with scalability. Performance isn’t so good if too many people use it.

How are customer service and technical support?

At a previous company, Sonepar, we were supported by VX company, and at my current organization, Canon Europe, by Capgemini.

Which solution did I use previously and why did I switch?

Previously, we used enQuira to store questions.

How was the initial setup?

Initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

It is affordable for what you get.

Which other solutions did I evaluate?

At Sonepar, we considered using open source CMS systems, like Drupal and DotNetNuke.

What other advice do I have?

Ensure the search is quick enough. If not, look at the indexing configuration.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SharePoint
March 2024
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
PeerSpot user
Senior Consultant | Architect at DHL
Consultant
Applies to a wide range of company scenarios. You can integrate systems using workflow management middleware.

What is most valuable?

What makes SharePoint special is that it applies to a wide range of company scenarios; document management, knowledge management, project management, and records management.

When you want to save information, collaborate, or discover information, SharePoint is the first point-of-contact. You can search, use metadata, or access content via business intelligence created as Excel reports or dashboards. You can also access data from PowerPoint presentations, PowerBI, JavaScript. or jQuery.

Since the core structure is based on ASP.NET technology, you can manage simple development projects using standard .NET developers who have no specialization. You are also able to brand the product using HTML, CSS and JavaScript.

How has it helped my organization?

SharePoint has benefitted us a lot regarding optimization. We can automate document management, project management, and basic service desk functions.

The biggest value is that you are able to integrate systems using workflow management middleware. You can also use business intelligence to integrate data and display output on a SharePoint page with predefined restrictions applied for separate security groups.

There is occasionally a problem when an organization has several in-house developed systems without any integration connectors, etc. But this is only an issue in some really specific cases.

What needs improvement?

The allowed size of document libraries and lists, i.e., the number of items allowed, needs to be increased. This was already improved in the latest 2016 version of SharePoint.

Also, there need to be more options to brand solutions without needing developers. This would be good for end users.

For how long have I used the solution?

I specialized in the implementation, configuration, and branding of SharePoint for about 7+years. I’ve implemented solutions for many customers, large and small, in many architecture scenarios.

What do I think about the stability of the solution?

Stability is always a big issue, but not from the view of SharePoint itself. It’s more of an issue from the architecture and infrastructure point of view. Many customers implement SharePoint on virtual machines with dynamic memory allocation. VMs have slow disk access speeds that are below recommended specifications.

In these situations, there are always issues with stability, especially regarding search services, etc. For example, if you installed SharePoint on a virtual machine with dynamic memory, it could destroy the farm without any possibility of repairing it. You will then have to reinstall the whole farm. This would really be a big problem in the case of a farm with 10 virtual servers.

What do I think about the scalability of the solution?

Scalability issue are related to the previous question regarding stability.

How are customer service and technical support?

The main burden of technical support is on Microsoft partners, who implemented the particular solution. If customers want extra support from Microsoft, it is possible I think, but only if they have Software Assurance or an Enterprise Agreement. Even if a customer has one of these, they still mostly use Microsoft Partners for consulting, maintenance, or new projects.

Which solution did I use previously and why did I switch?

I previously used SharePoint Services 3, SharePoint Server 2007/2010/2013. Now, I am using SharePoint Online 2016 in a hybrid model that has new features and some new innovations. There are many reasons to switch.

How was the initial setup?

The initial setup was really difficult, because we had no experience. But, together with my colleagues, we managed to solve the initial issues. Then, we used specialized consultants to help us. All subsequent implementations, even in our own environment, were successful. There is always some troubleshooting to do, but this is normal.

What's my experience with pricing, setup cost, and licensing?

I advise to really plan carefully before implementing a solution. You need to allocate the correct number of licenses of various types (standard versus enterprise), including the required SQL licenses. Be careful with SQL licensing as many companies get this wrong. Licenses for other systems, for example, AD CALs or terminal server CALs, also need to be considered.

One of the most common mistakes is that a project plan will not take into account the use of features that require an enterprise license to run. For example, if the planners allocate only 50 enterprise licenses and the rest are standard licenses, there may not be enough enterprise licenses for all the components that need them.

What other advice do I have?

My advice is to look around the Internet and find some justification to negotiate with your boss to buy this product. Alternatively, you could go to the cloud as well and create a hybrid model to reduce the cost of infrastructure (using Azure/Office 365).

Also, optimize your business using automation, forms, document management, etc.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Manager, IT Automation and Technical Services at a energy/utilities company with 10,001+ employees
Real User
Accessing it from a DMZ (i.e. the internet) allows vendors and outside third parties to work with it, but it tends to be unstable and slow when accessing some features.

Valuable Features:

  • We can access SharePoint from a DMZ.
  • Vendors and other outside parties can work with it easily.

Improvements to My Organization:

Prior to implementing SharePoint, we accessed our network just via the internet. However in 2013, we implemented it. With accessibility from a DMZ, SharePoint is a good solution for outside access.

Room for Improvement:

It tends to be unstable and slow when accessing different features.

Use of Solution:

I've used it since 2013.

Deployment Issues:

N/A

Stability Issues:

N/A

Scalability Issues:

N/A

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Manager at a financial services firm with 11-50 employees
Real User
Widely used and well known, there are always solutions for any problems we encounter
Pros and Cons
  • "It's stable. It's very widely used by companies. Also, the knowledge of the product has improved over the years, and by other companies that support it or are Microsoft SharePoint partners. So if there are problems, there's always a user or company that knows the information or can help you; even with very uncommon problems."
  • "The integration with Outlook could be improved."

What is our primary use case?

The use case is based on internal processes. We want a central place for storing data, documents, and user processes, to automate processes.

In this case, it's a financial program. All customers starting our financial program are automatically created on SharePoint. From there, all the documents that are related to each customer will be stored on SharePoint, and we then use it as a kind of a black box. You put everything in, you do not know where it is. Then we have other applications around it that give you information that you need. Or you can save it and, based on customer information or the kind of document, it knows where to store it on SharePoint.

How has it helped my organization?

It manages processes. I personally think a very strong point is that we use it in combination with OneDrive. Now that we have been handed the GDPR law enforcement, in combination with OneDrive, we can synchronize documents or part of a customer's information to a laptop. If they make changes it will automatically be synchronized back. In the case of a lost or defective device, you always have the information. I think this is a very strong point.

What is most valuable?

It's stable. It's very widely used by companies. Also, the knowledge of the product has improved over the years, and by other companies that support it or are Microsoft SharePoint partners. So if there are problems, there's always a user or company that knows the information or can help you; even with very uncommon problems.

Another strong feature is the search engine. It can search all documents. It can find everything.

We also have our own developers. What we want with SharePoint, we can program it and create many reports, every kind of information needed. Developers can easily create an application for it and display this information.

What needs improvement?

We are mainly using third-party tools for it, at the moment, for automating processes. In the new version, for 2019, I know that some of the processes are finally in SharePoint. They are a now using third-party tools for it.

Also, the integration with Outlook could be improved.

For how long have I used the solution?

More than five years.

What do I think about the scalability of the solution?

It's fairly easy to scale. You can just add front-ends to it. Just a little installation and it's done. It's very easy to expand.

How are customer service and technical support?

Technical support is very good.

Which solution did I use previously and why did I switch?

The switch was handed to our default supplier of software, in this case, Microsoft. The whole platform we used was based on Microsoft.

It's not a vendor we select, we select a product. After that, we look at the vendor. If the product looks good, promising, and it looks stable - and of course we test it before we go any further with it - then we look at the vendor, especially the support. Then we find other cases, where they have implemented a similar product or feature and ask for their feedback.

How was the initial setup?

A partner initially installed it. That was the start of our use of SharePoint. I believe there was a lack of information or a lack of knowledge on the part of the external party that initiated this project. As our internal IT department has improved, the setup of SharePoint - we migrated to a new version - has improved.

What other advice do I have?

My advice would depend on the use case. SharePoint, for us, is the most suitable because we use mainly Microsoft products. So for us, it's the way to go because the integration is solid. If colleagues have other products, it depends on what they're asking. Look at the best option. It's not that I'm saying, "You have to use this product because it's the greatest." Consider what you need, what you want.

It's very stable. I don't call it a document management system, I call it a multifunctional document system. You can do a lot of things with it. It's just incredible how much. I really like that we have been able to automate a few steps that people had to do. Also, this process was only possible with SharePoint, because of the integration of other Office products. We're using the basic Microsoft suite and integration was a very big part of it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Sr. Manager - IT Security, Compliance and Administration at a tech services company with 501-1,000 employees
MSP
We use the content management features and workflows to create ticketing and document management systems.

What is most valuable?

  • Intranet and extranet: We set up a robust and easily maintained intranet and extranet.
  • Ticketing and documentation management: We use the content management features and workflows to create ticketing and document management systems. We also make good use of the wikis.
  • HR Requests: We built a system within SharePoint that allows you to create a ticket in HR. For example, terminations, job status changes, pay change, and name change. The user opens the form in SharePoint. Depending on what type of action is necessary, the user is given the exact items that need to be completed for the HR action to proceed. After the user completes and sends the form, it copies the department manager for approval. An email is then sent to the various departments to work on it. With terminations, for example, an email is sent to payroll for final pay, to benefits to get the separation paperwork activated, to IT for equipment pick-up, and to others who have a role when someone leaves the company. I know that we can purchase software to do this, but it would have been expensive. Building this within SharePoint took a few weeks and has received many kudos for helping HR actions.
  • Moving from folders to storage: We are moving items from the thousands of Windows folders on storage servers to SharePoint for easy management and retrieval using a SharePoint search. All policies are now on SharePoint and are easy to find and view, even with a smartphone.
  • Wikis: We are turning department standard operating procedures into wikis for easy management and documentation. We use security so that only those who need to see these documents can access and update them as needed on the fly.

How has it helped my organization?

Building workflow systems within SharePoint that allow for corporate tracking of work issues and work items. The intranet was an instant hit with everyone and wikis have been very popular.

What needs improvement?

Little quirks that make it difficult at times to fine-tune some items. The usual Microsoft items where 90% of the product is great, but that 10% makes little things difficult to work with. It is hard to pin down, but Microsoft has you do things their way, when their way is not the best for our needs.

  • Developer code: Some areas of SharePoint require you to have a .NET developer code so that it works correctly.
  • Numbering: We have production support tickets that we wanted to number in a certain way. However, SharePoint could not do it until we got our .NET developer to create a workaround for the numbering system.
  • Sorting: We needed some sorting done, and this required coding. This additional coding is only about 10% of our projects, but it is still there. Thank goodness we can do that when we need to.

For how long have I used the solution?

We have used SharePoint for approximately seven years and version 2013 for the last two years. It has been our intranet, extranet, and corporate website for the past year.

What do I think about the stability of the solution?

It is VERY stable if you follow the recommended settings and read the SharePoint blogs.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

I would give technical support a rating of 3/5. We had some small issues and called MS tech support, but they were only able to help us 60% of the time before we fixed it ourselves.

Which solution did I use previously and why did I switch?

We had no other solutions before this one.

How was the initial setup?

With so much online help and blogs, setup was straightforward. We did use a third-party to assist us with best practices. Once the system was up, we were able to support ourselves with no issues.

What's my experience with pricing, setup cost, and licensing?

We have an EA. It was easy to get pricing, but it is difficult to manage.

When trying to use it as an extranet, we found issues with how expensive it is per individual user. We have 15,000 contractors who serve as staff at various locations.

Which other solutions did I evaluate?

We decided on SharePoint early on.

What other advice do I have?

Use a third-party expert who can help with the initial setup and development. You can then manage yourself once you are up and running.

Disclosure: My company has a business relationship with this vendor other than being a customer: We provide temp staffing to Microsoft.
PeerSpot user
PeerSpot user
Senior Manager, Business Intelligence at a tech services company with 1,001-5,000 employees
Consultant
Replaces our reliance on voluminous reports which took several weeks to produce, with a dashboard which is maintained on a daily basis.

What is most valuable?

From my perspective as a developer I would say that the most valuable features are :

  • the wide variety of data source connections
  • completeness of features
  • strong query possibilities (customisation, SQL, MDX, macros)

How has it helped my organization?

Each year, managers have to take important decisions about the future based on voluminous reports which took several weeks to produce. Now, these reports have been replaced by a dashboard which is maintained on a daily basis.

What needs improvement?

  • The suite is complicated to set up, complicated to maintain, complicated to work with. Cognos requires a bigger and more skilled centralized BI team.
  • Cognos Insight, the self-service, desktop dashboarding and analysis tool designed is not quite at the same level of the competition like Tableau or Qlikview.

For how long have I used the solution?

We have been using the solution for 19 years.

What do I think about the stability of the solution?

We have not encountered any stability issues. The version 10.2 we use is very stable.

What do I think about the scalability of the solution?

We have not encountered any scalability issues. The contract between IBM and the organisation covers all the needs we have.

How are customer service and technical support?

I would rate the technical support at 8/10. I had very few technical support needs but they answer correctly when required.

Which solution did I use previously and why did I switch?

I am not aware of any previous solutions. I always use Cognos solutions for my BI needs.

How was the initial setup?

The setup was complex. As I work for a large financial organisation, the security matters are very important. For that reason, we had to deploy the different components on many servers in different zones, separated by firewalls. We also had to support the needs for several tens of users for data analysis and a few hundred more users for data consumption.

What's my experience with pricing, setup cost, and licensing?

It's not the least expensive solution in the market but if your needs are great in terms of functionality, number of users and amount of data, it is worth purchasing it.

Which other solutions did I evaluate?

We evaluated the solutions available at the time. Among others, these were Micro-Level, Business Objects and Hyperion.

What other advice do I have?

I do not think it is possible to implement a solution to the scale of the one we had without the help of knowledgeable Cognos BI resources. Ideally, it is best to hire an expert or one or more good Cognos consultants.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Manager at a university with 1,001-5,000 employees
Vendor
Exposes data for real-time reporting as well as point-in-time views.

What is most valuable?

The most valuable features are:

  • MS Office Web Apps allow anywhere/anytime access to the apps used, most often for documents.
  • The collaboration feature allows multiple people to read and edit documents simultaneously.
  • The list feature makes it easy to integrate database information into the same place as documents. It allows exposing of that data to create reports and views within the site for real-time reporting as well as point-in-time views. This is extremely useful.

How has it helped my organization?

We created a hang management system with a simple list including views and reports, instead of purchasing a bloated application. We created inventory tracking in the same way.

Instead of switching, this has kept all the information in one place and within one application. It allows easy data exports into other applications.

What needs improvement?

Latest versions of this product have addressed the functionality issue on non-Windows devices.

For how long have I used the solution?

I have used this solution for five years.

What do I think about the stability of the solution?

Occasionally, the SQL database backend would have issues to address regarding maintenance.

What do I think about the scalability of the solution?

I have not encountered any stability issues.

How are customer service and technical support?

Microsoft provided excellent support.

Which solution did I use previously and why did I switch?

Prior to this product, I have not used any other solution.

How was the initial setup?

The initial setup was somewhat complex. To get the best results, a farm configuration was needed and many additional components are required to have all the features fully functional.

What's my experience with pricing, setup cost, and licensing?

If possible, consider using what Microsoft offers in Office 365 as it includes all those features plus email. For a smaller organization, it makes a lot of sense and Microsoft will still manage the environment.

Which other solutions did I evaluate?

We have not evaluated other options.

What other advice do I have?

Try the Microsoft Cloud Services first and implement on-premise only if you really need to.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user350802 - PeerSpot reviewer
it_user350802Head of Knowledge Management with 501-1,000 employees
Vendor

This says version 2010, but sounds more like 2013 or 2016?

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Buyer's Guide
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Updated: March 2024
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.