Everyone knows SharePoint. It is very common.
Information Technology Manager at a tech services company with 11-50 employees
Needs to be better integrated with all Microsoft solutions
Pros and Cons
- "The most valuable facet of SharePoint is the content, the ideas, all the information, all in one content management system."
- "We are looking for increased functionality on SharePoint or to change to something else."
How has it helped my organization?
What is most valuable?
The most valuable facet of SharePoint is the content, the ideas, all the information, all in one content management system. But I don't think we have explored or used 100 percent of the capabilities of SharePoint.
What needs improvement?
They need to integrate all the solutions, for example, Office 365, into SharePoint. The idea is to create a workplace for people in the company. There should be only one place - it could be Skype for Business, OneDrive - for the news, for internal information about the company, or new documents. This is the idea, to create an ecosystem for people in the company.
For how long have I used the solution?
Three to five years.
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SharePoint
August 2026
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What do I think about the stability of the solution?
Stability is okay. The performance is great.
What do I think about the scalability of the solution?
The scalability is not high. It's medium.
How are customer service and support?
We have support with Microsoft, we pay for support for every year. The support is okay.
How was the initial setup?
You need Microsoft or a partner involved for setup.
Which other solutions did I evaluate?
We are looking for increased functionality on SharePoint or to change to something else. We have a CapEx for content management and I'm looking for the best solution for my company.
The most important criterion in selecting a vendor is that the solution gives me value. It should be very easy to integrate with workflow or BPM. I'm looking for a partner and a solution that gives me value.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
OTA Manager, VRA at United States Department of Defense
Its configuration management ability is critical for document-based systems
Pros and Cons
- "Its configuration management ability is critical for document-based systems."
- "It offers ease of use, which is crucial."
- "It should have a Google-caliber search ability and a model-based GUI."
- "During uptime under our network, it is hard to find info when content is hefty."
What is our primary use case?
Most departments use SharePoint for their own organizational homepages and their document repositories
How has it helped my organization?
It is better than static repositories via shared drives, and better than having to use software that is not mainstream (i.e. Microsoft is very mainstream).
What is most valuable?
- Its configuration management ability is critical for document-based systems.
- It offers ease of use, which is crucial.
What needs improvement?
- During uptime under our network, it is hard to find info when content is hefty.
- It should have a Google-caliber search ability and a model-based GUI.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SharePoint
August 2026
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
910,479 professionals have used our research since 2012.
Works at a recruiting/HR firm with 1-10 employees
Enabled staff to share documents and work on a document simultaneously
Pros and Cons
- "SharePoint enabled the staff to share documents and work on a document simultaneously."
- "Our staff found it simpler, as they did not have to work within a classification system."
- "Staff training is reduced because learning basic SharePoint is not as complicated as an EDRMS."
- "It does not integrate despite being part of the Microsoft family."
What is our primary use case?
Used as a site for staff to add records. It is integrated with RecordPoint in the back-end, so the staff did not have to work within an EDRMS.
How has it helped my organization?
SharePoint enabled the staff to share documents and work on a document simultaneously. Our staff found it simpler, as they did not have to work within a classification system (it was all done in the background).
What is most valuable?
Sharing of information is much easier within an organisation and staff training is reduced because learning basic SharePoint is not as complicated as an EDRMS.
What needs improvement?
Integration with Outlook would be a major improvement. Staff also commented that it does not integrate despite being part of the Microsoft family.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Increased employee collaboration across our organization
Pros and Cons
- "The ability to quickly and easily create team sites has been great."
- "It improved transparency around work products."
- "SharePoint designer workflows can be buggy sometimes without any apparent reason."
What is our primary use case?
- Document and data management
- Information sharing across the organization
- Collaboration
- Knowledge management
How has it helped my organization?
- Improved transparency around work products.
- Ease of access to documents.
- Increased employee collaboration across our organization.
What is most valuable?
The ability to easily upload and modify documents has been a huge help. In addition, the ability to quickly and easily create team sites has been great.
What needs improvement?
SharePoint designer workflows can be buggy sometimes without any apparent reason. Also, customization can be somewhat burdensome.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Manager at Li & Fung
It speeds up document sharing. Replication needs improvement.
Pros and Cons
- "Its most valuable feature is the document library."
- "It has improved our organization by speeding up document sharing."
- "Replication needs improvement."
What is our primary use case?
Our primary use is document sharing.
How has it helped my organization?
It has improve our organization by speeding up document sharing.
What is most valuable?
Its most valuable feature is the document library.
What needs improvement?
Replication needs improvement.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Engineer at AVENCOM
Its functionality is enormous, but the product is too heavy
Pros and Cons
- "It has good integration with other MS products."
- "It is well supported by Microsoft."
- "Its functionality is enormous."
- "It is too heavy. MS should not have paid foreign coders dollars per each row of code. They wasted the stability and reliability in the end."
What is our primary use case?
We are a middle-sized company with around 200 users.
We use SharePoint for some basic business processes: CRM, ECM, etc. Our maturity reached a certain level and it allowed for some further improvement.
How has it helped my organization?
Company portal was finally set up. The CRM system for the commercial department went into production and opened the door for further improvements, KPIs, and metrics.
What is most valuable?
- Its functionality is enormous.
- It looks nice.
- It has good integration with other MS products.
- It is well supported by Microsoft.
What needs improvement?
It is too heavy. MS should not have paid foreign coders dollars per each row of code. They wasted the stability and reliability in the end.
For how long have I used the solution?
Still implementing.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at cavok
It keeps our company organized and everything is in one place
Pros and Cons
- "It keeps our company organized and everything is in one place."
- "There is not just one valuable feature; it is all of them working together."
- "The support is the worst. It is bad when Microsoft support does not even know what to do and you have to tell them. Also, they take too long to solve a problem."
- "The product could be improved in a lot of way. It is so frustrating to get things to work as advertised."
What is our primary use case?
It is a whole package solution:
- Document management
- Workflows
- Requests
- Sites
- Permissions
- Integration.
How has it helped my organization?
It keeps our company organized and everything is in one place. It integrates well with the whole Microsoft production. It is flexible, but still structured.
What is most valuable?
There is not just one valuable feature; it is all of them working together:
- Document libraries
- Lists
- Workflows
- Sites
- Integration.
What needs improvement?
The product could be improved in a lot of way. It is so frustrating to get things to work as advertised.
For how long have I used the solution?
More than five years.
How is customer service and technical support?
The support is the worst. It is bad when Microsoft support does not even know what to do and you have to tell them. Also, they take too long to solve a problem.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at ARICAN Proje Merkezi
It is very expensive. It arranges all our documents on one platform so we can view changes and edits.
Pros and Cons
- "We can arrange all our documents on one platform and see the document's changes and edits."
- "Office 365 integration is most valuable thing in SharePoint."
- "Using SharePoint is difficult."
- "It will fully use your system resources."
What is our primary use case?
Our primary use of SharePoint is document management and collaboration from our team. It is very important for us.
How has it helped my organization?
We can arrange all our documents on one platform and see the document's changes and edits. We can arrange all the document archives.
What is most valuable?
Office 365 integration is most valuable thing in SharePoint. It is so much easier to create documents.
What needs improvement?
Using SharePoint is difficult. It will fully use your system resources.
For how long have I used the solution?
Less than one year.
What's my experience with pricing, setup cost, and licensing?
It is very expensive.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Project Manager with 501-1,000 employees
Information is now available instantly to managers on all devices
Pros and Cons
- "Information is now available instantly to managers on all devices."
- "The ability to take Excel files and make them dynamic SharePoint lists with instant reporting capabilities has been a major benefit."
- "OneDrive and SharePoint provide a secure, fully auditable way of storing information."
- "Annoyingly, many new Office 365 apps always end up being only US locale for the first year of their life. Microsoft needs to realise that most of their customers are not in the USA."
- "You still need a bit of expertise to add branding."
- "The company also needs to make sure that their policies are dictating how information is stored and used, instead of letting SharePoint take control."
What is our primary use case?
Majority of our employees (around 800) all have Office 365 E3 Enterprise licences. Using at first purely email and Skype, we have now created a SharePoint Intranet and all users now use OneDrive.
Teams are now being linked to SharePoint document libraries and embraced by many of our departments. Yammer is now the centre communication tool for company-wide information. We are starting to find the benefits of Power BI, Forms, and Stream.
How has it helped my organization?
It has allowed improved auditing and opened up the cloud. Considerable in-house savings. We are able to add IRM and DLP to company information. This has made the auditors happy.
We have given users a common platform and increased reporting. Information is now available instantly to managers on all devices.
What is most valuable?
The ability to take Excel files and make them dynamic SharePoint lists with instant reporting capabilities has been a major benefit. Teams are now heavily used in how all our departments work.
Skype/Teams are now the main way our company communicates internally. OneDrive and SharePoint provide a secure, fully auditable way of storing information.
What needs improvement?
You still need a bit of expertise to add branding. It is still important to have Super Users to keep moving sites forward.
The company needs to make sure that their policies are dictating how information is stored and used, instead of letting SharePoint take control.
Annoyingly, many new Office 365 apps always end up being only US locale for the first year of their life. Microsoft needs to realise that most of their customers are not in the USA.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant
Moved from papers to digital
Pros and Cons
- "Removed the need of paper storage and people flow into the office."
- "Document flows, storage, and numbering take off the actions for checking and assigning the numbering and running around with approvals and pre-approvals."
- "Make it more intuitive."
- "More hints and make it more user-customizable."
- "Improve the user-friendliness. Make it more intuitive."
What is our primary use case?
Digitizing the document flow, storage, exchange and backups along with integration of Epicor. Also, it provided a direct interface with third-parties.
How has it helped my organization?
- Moved from papers to digital.
- Removed the need of paper storage and people flow into the office.
What is most valuable?
Document flows, storage, and numbering take off the actions for checking and assigning the numbering and running around with approvals and pre-approvals.
What needs improvement?
- Improve the user-friendliness.
- Make it more intuitive.
- Make it more like a flow/BPM view style.
- More hints and make it more user-customizable.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: August 2026
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