I am not an architect or a consultant for SharePoint. I use SharePoint services mainly for accessing data when someone uploads it and using it for my reviewing purposes or updating documentation. I do not create any subsites in SharePoint or internal architecture specific to SharePoint.
Cloud Architect at a consultancy with 1-10 employees
Manages version control, which makes it easier to track and amend documentation accurately
Pros and Cons
- "SharePoint manages version control, which makes it easier to track and amend documentation accurately, maintaining document integrity and enabling quick recovery if necessary."
- "SharePoint acts as a version control system, allowing easy recovery of past document versions."
- "The introduction of AI and automation with Copilot could be a beneficial improvement."
What is our primary use case?
How has it helped my organization?
SharePoint allows Microsoft to have most of their documentation on SharePoint online. When I need to work on a particular deliverable, the requirement is to prepare a PowerPoint slide or documentation which I then upload on their SharePoint portal. This centralized location allows them to review and store documentation long term.
Additionally, SharePoint manages version control, which makes it easier to track and amend documentation accurately, maintaining document integrity and enabling quick recovery if necessary.
What is most valuable?
SharePoint provides a centralized storage solution where documents can be kept and reviewed. It is valuable for collaboration because multiple people can work on a document simultaneously, which enhances multi-user accessibility. Additionally, SharePoint acts as a version control system, allowing easy recovery of past document versions.
What needs improvement?
I am not sure if SharePoint has been integrated with Copilot at the moment. The introduction of AI and automation with Copilot could be a beneficial improvement.
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For how long have I used the solution?
I have been using SharePoint for the last 15 years.
What do I think about the stability of the solution?
SharePoint is quite stable, rated at nine point five. As a Microsoft 365 product, it has a lot of backend redundancy. I have not seen any outages unless there is a major data center outage in Microsoft.
What do I think about the scalability of the solution?
SharePoint is massively scalable and I would rate it as 8.5 out of ten. However, this question seems more oriented towards architecture specifics, which I do not handle.
How are customer service and support?
I have never communicated with technical support for SharePoint.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before SharePoint, we had some kind of a local repository, like file servers, where we shared updates with managers and stored documentation.
How was the initial setup?
I am not an architect or admin for SharePoint. I use it as a normal user.
Which other solutions did I evaluate?
I am not the decision-maker here because I am working for Microsoft and they use their own products for internal purposes.
What other advice do I have?
SharePoint is user-friendly and interactive, making it easy for someone new to the computer industry to navigate. For normal end-user functionality, Microsoft has made this tool quite intuitive.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Consultant at a tech vendor with 10,001+ employees
Collaborative work benefits while user-friendliness challenges persist
Pros and Cons
- "The most valuable feature of SharePoint is its user interface, which is very easy to use."
- "SharePoint is not always intuitive to use and can be overwhelming for non-tech-savvy users."
What is our primary use case?
SharePoint is primarily used for collaborative documents in my organization. It serves as a common repository for maintaining all project-related files, and it is extensively used for collaborative work, especially with teams spread across different geographies.
What is most valuable?
The most valuable feature of SharePoint is its user interface, which is very easy to use. I do not have to be very technical to use it. Its rights management capabilities and ability to restrict access to certain people are also very useful. Furthermore, I can access SharePoint from any device, whether it is a phone or laptop, which is very convenient.
What needs improvement?
SharePoint is not always intuitive to use and can be overwhelming for non-tech-savvy users. The rights management aspect can be particularly challenging, which may affect the overall user-friendliness of the product.
For how long have I used the solution?
I have been using SharePoint for 15 to 20 years.
What do I think about the stability of the solution?
There are certain glitches sometimes, especially when operating remotely, but nothing significant comes to mind. Overall, it has been pretty stable.
What do I think about the scalability of the solution?
The solution should be good in terms of scalability, but I am not directly involved in managing it.
What was our ROI?
In terms of time, using SharePoint for collaboration has been helpful, though I have not measured return on investment in monetary terms.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the enterprise pricing levels. However, I do know that enterprise licensing is generally cost-effective compared to individual purchases. Pricing usually is not an issue.
What other advice do I have?
I rate SharePoint between 7.5 and eight out of ten. It can be less user-friendly compared to Teams, although Teams uses SharePoint as its backend. For non-tech-savvy users, SharePoint may appear less intuitive.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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SharePoint
December 2025
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Has inbuilt workflows, security permissions, versioning, and supports a lot of apps for surveys and no-code applications
Pros and Cons
- "SharePoint's collaborative features are valuable as they enable productivity by allowing multiple users to edit documents simultaneously."
- "SharePoint's collaborative features are valuable as they enable productivity by allowing multiple users to edit documents simultaneously."
- "The search functionality could be improved, especially when dealing with 'lift' lists, where there are performance issues."
- "Microsoft support could be better, especially for enterprise troubleshooting. They require a lot of logs and often rely on online support, which does not meet customer expectations."
What is our primary use case?
We primarily use SharePoint for content management and as a repository for documents. It serves as a document management and storage solution for both department-related and company-related information.
SharePoint also offers collaboration features, such as online editing of documents, allowing us to co-edit documents in real-time.
How has it helped my organization?
SharePoint has integrated well with our internal platforms, such as Outlook, Microsoft Teams, and Microsoft Office 365. It provides not only a document storage solution but also a collaborative solution.
It has inbuilt workflows, security permissions, versioning, and supports a lot of apps for surveys and no-code applications. It's beneficial for internal communication and coordination.
What is most valuable?
SharePoint's collaborative features are valuable as they enable productivity by allowing multiple users to edit documents simultaneously.
It integrates with internal platforms like Microsoft Teams and Office 365, enhances productivity, and provides security and versioning capabilities.
What needs improvement?
The search functionality could be improved, especially when dealing with 'lift' lists, where there are performance issues.
The aesthetics of certain fields are not up to the mark compared to other products.
For how long have I used the solution?
I have had experience working with SharePoint for more than five years.
What do I think about the stability of the solution?
The stability of SharePoint is high; it is quite stable and resilient.
What do I think about the scalability of the solution?
SharePoint is scalable. It uses SQL Server for storing content and configurations, making it easy to scale from a load-balancing and infrastructure perspective.
How are customer service and support?
Microsoft support could be better, especially for enterprise troubleshooting. They require a lot of logs and often rely on online support, which does not meet customer expectations.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before SharePoint, we used Lotus Notes and others. Due to Microsoft's aggressive pricing, SharePoint became the preferred choice.
How was the initial setup?
The initial setup for SharePoint Online is easy, while SharePoint On Premise is complex and requires more resources.
What about the implementation team?
Managing SharePoint requires skilled administrators and developers, especially for large enterprise-grade farms.
What's my experience with pricing, setup cost, and licensing?
I am not involved in the licensing, but Microsoft offers bundled pricing for Office, SharePoint, and Exchange, making it cost-effective.
Which other solutions did I evaluate?
There are other cloud-based solutions like Confluence and Jira, which can achieve similar results as SharePoint.
What other advice do I have?
With the availability of fantastic products on the cloud, it is advisable to move towards cloud-based solutions rather than setting up complex on-premises structures. However, enterprises that use Microsoft Office often find value in using SharePoint.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager
Daily automation and seamless access management transform workflow efficiency
Pros and Cons
- "Regarding the best features in SharePoint, the accessibility part of it is great; we don't need to do the coding from zero scratch, which we really appreciate."
- "I have been facing some challenges when using SharePoint, as the workflows freeze at times, so there is a maintenance activity which needs to be done periodically."
What is our primary use case?
As a research company that works with different IT products, we want to ask about BPM solutions. Clients are mainly using SharePoint for internal automation.
What is most valuable?
Regarding the best features in SharePoint, the accessibility part of it is great. We don't need to do the coding from zero scratch, which we really appreciate.
There are some valuable features such as access management.
What needs improvement?
I cannot think of any disadvantages right now.
I have been facing some challenges when using SharePoint, as the workflows freeze at times, so there is a maintenance activity which needs to be done periodically.
The maintenance requires people, as the administrator needs to go and restart a couple of services.
As for integration capability, we currently don't do any kind of integrations.
For how long have I used the solution?
I have been using SharePoint for eight years.
What was my experience with deployment of the solution?
Regarding installation, that is something which we don't look into. Our central team handles that.
What do I think about the stability of the solution?
I have been facing some challenges when using SharePoint, as the workflows freeze at times, so there is a maintenance activity which needs to be done periodically.
The maintenance requires people, as the administrator needs to go and restart a couple of services.
I rate stability for on-premises at seven.
Regarding the disadvantages, sometimes workflows freeze and stability on-premises is not very reliable.
What do I think about the scalability of the solution?
I would rate the scalability of SharePoint at eight.
How are customer service and support?
We have a central team, so we don't connect with Microsoft directly for technical support.
I have no information about support feedback as I am unsure whether the central team has contacted Microsoft.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have not used something similar to SharePoint from other vendors for the same use case.
How was the initial setup?
Regarding installation, that is something which we don't look into. Our central team handles that.
What was our ROI?
Overall, since I started using SharePoint, I have seen benefits for sure.
What other advice do I have?
Today, I am a partner.
We are not a reseller.
For stability, I rate the cloud version at ten.
I prefer to keep both my name and company name anonymous.
I do not wish to be contacted if Microsoft has questions or comments about my review on SharePoint.
I am not available to be a reference for Microsoft for this vendor.
I have not used something similar to SharePoint from other vendors for the same use case.
My overall rating for SharePoint is 9 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Jul 28, 2025
Flag as inappropriateIT Service Manager at a energy/utilities company with 10,001+ employees
Streamlined collaboration through seamless integration and customization
Pros and Cons
- "The most valuable aspect of SharePoint is its integration with Teams. T"
- "There's room for improvement in the search functionality, although it has matured significantly over the years."
What is our primary use case?
I have been an administrator for SharePoint and have used it as an end-user for document storage. Predominantly, I've been involved in administration.
How has it helped my organization?
SharePoint helps a lot since we've moved from using it directly to using it as a backend for Teams, which makes collaboration easier. It supports real-time document sharing, uploading, and updating, especially for Excel documents.
What is most valuable?
The most valuable aspect of SharePoint is its integration with Teams. The ability to customize SharePoint pages and ensure granular access control makes it user-friendly. Furthermore, SharePoint's capability to streamline enterprise collaboration and document management enhances productivity.
What needs improvement?
There's room for improvement in the search functionality, although it has matured significantly over the years. I can't pinpoint specific other areas for improvement because Microsoft continually updates the product.
For how long have I used the solution?
I have been working on SharePoint for almost 15 years.
What do I think about the stability of the solution?
There have been occasional performance issues, primarily when Microsoft's services go down, or specific sites exceed capacity limits. However, such issues have reduced significantly over time.
What do I think about the scalability of the solution?
It is easier to scale SharePoint with Office 365's online version compared to on-premises. However, limitations related to specific sites can hinder scalability.
How are customer service and support?
Microsoft has a very responsive tech support team. However, challenges arise when issues need escalation to the product group for enhancements, which can delay the process.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not worked on any other solution.
How was the initial setup?
The initial setup is straightforward and has become easier, especially with SharePoint Online.
What about the implementation team?
Main attention should be given to implementing a proper backup strategy and the management of access controls, as infrastructure aspects are generally handled by the vendor.
What was our ROI?
I probably want to skip that because it's not within my area of expertise. We have a separate team that manages ROI assessments.
What's my experience with pricing, setup cost, and licensing?
I have a little understanding of the licensing cost. A separate team handles it. I am not very well-versed in this area.
What other advice do I have?
I definitely recommend SharePoint because it is a very useful and user-friendly tool.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Officer at a healthcare company with 51-200 employees
Offers secure access control and multiple users can work on the same document simultaneously online
Pros and Cons
- "The access control is definitely a good feature. We also appreciate the improvements they've made to the online applications, where multiple users can work on the same documents simultaneously. Everything syncs automatically."
- "There's a challenge with desktop applications synchronizing with online documents in real-time. If someone is working on a document in the desktop version of Excel, for example, and someone else is editing the same document online, the changes won't sync immediately. That's the only real challenge we've encountered."
What is our primary use case?
We primarily use it for multi-user collaboration on documents. It's great for storing and managing documents, and the access control features are essential for protecting sensitive information.
What is most valuable?
The access control is definitely a good feature. We also appreciate the improvements they've made to the online applications, where multiple users can work on the same documents simultaneously. Everything syncs automatically.
What needs improvement?
There's a challenge with desktop applications synchronizing with online documents in real-time. If someone is working on a document in the desktop version of Excel, for example, and someone else is editing the same document online, the changes won't sync immediately. That's the only real challenge we've encountered.
For how long have I used the solution?
I have been using it for three years now.
What do I think about the stability of the solution?
It's very stable. We've rarely encountered any challenges, and Microsoft is quick to address any problems that do arise.
What do I think about the scalability of the solution?
It's very scalable. We can have multiple collaboration sites within the same environment, and it's easy to add more users as needed.
We have around 115 users.
How are customer service and support?
We don't get direct support from Microsoft; we get direct support from a local partner. But we've been very satisfied with the support we've received.
How was the initial setup?
It's an online solution, so there's no installation required. Users simply log in to their account to access the application.
What was our ROI?
There's a return on investment because of the centralization of documents. As the organization grows larger, businesses have more data. So. we try to avoid storing data in multiple places, we use SharePoint for the central data repository. So there's good control of data.
There is more efficiency in our processes. We get more efficiency and control. We've utilized 70% of SharePoint. The platform still has more to offer, but for our current needs, we're at around 70%.
What's my experience with pricing, setup cost, and licensing?
It comes bundled with the Microsoft 365 pricing plans, which we find to be a bit high, especially as we add more users.
We use a monthly-based license model. As long as you have a license, you get support. So, there are no additional costs to the standard licensing.
What other advice do I have?
For collaboration, especially with large documents, it's a very good solution. Although, there's a learning curve. So, that's the only challenge. There's a learning curve, especially if you want to integrate with other solutions. Or if you want to make it full of workflows, there's a learning curve.
Overall, I would rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Consultant at a computer software company with 5,001-10,000 employees
Has a valuable search feature
Pros and Cons
- "The search feature is valuable."
- "The limitations and boundaries must be extended."
What is our primary use case?
We have created some applications in SharePoint using Power Apps. We have also done some workflow automation with Power Automate. The solution can be used for document management purposes.
What is most valuable?
The search feature is valuable. The solution is useful for document management and collaboration.
What needs improvement?
The limitations and boundaries must be extended. Often, the documents pile up and reach the limit provided, and we need to archive them. It would be good if the capacity were increased.
For how long have I used the solution?
I have been using the solution since 2004.
What do I think about the stability of the solution?
The tool is very stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable to any extent. We have to pay for it. We have around 20,000 users.
How are customer service and support?
The technical support is good. There are different channels based on the priority. We have a premium subscription, so we get solutions within a day.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. We must go through some process if we need to utilize some features. For example, if we want to use co-authoring or set up a workflow on top of the document management system, we should be aware of some technical aspects. We must study and gain some technical knowledge.
SharePoint is a SaaS product. I rate the ease of initial setup a nine out of ten. It is easy to deploy. Sometimes, the deployment is done through the DevOps process via a CI/CD pipeline. Sometimes, it is done manually. It can be deployed within an hour.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive. That's why almost all the companies are using SharePoint. I rate the pricing a ten out of ten. When we buy the license, the person buying must be well-educated on how the pricing model works.
We get some bundles for free. We can get Power Apps, Microsoft Exchange, and E1 and E2 licenses for free. We must know what our organization needs. It will cost us more if we want to increase the space or customize solutions. The standard features are free.
What other advice do I have?
We provide solutions based on SharePoint for our clients. I'm managing a team that provides support. I am using SharePoint Online. Overall, I rate the tool an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Solution Architecht at a consultancy with 11-50 employees
Useful for content management and document sharing
Pros and Cons
- "Sharing information is very easy in SharePoint. We use multiple types of documents, like online Excel tools and online content editing, especially for group editing. This allows us to collaborate, even in distributed teams. Despite being geographically spread out, everyone can access the same files online, edit them, and see changes. We also use SharePoint to track all these changes, making our teamwork more collaborative overall. The tool fastens information sharing and collaboration."
- "The solution should improve its integration with other project management tools."
What is our primary use case?
We use the solution for content management and document sharing. It acts as a mini document repository.
What is most valuable?
Sharing information is very easy in SharePoint. We use multiple types of documents, like online Excel tools and online content editing, especially for group editing. This allows us to collaborate, even in distributed teams. Despite being geographically spread out, everyone can access the same files online, edit them, and see changes. We also use SharePoint to track all these changes, making our teamwork more collaborative overall. The tool fastens information sharing and collaboration.
What needs improvement?
The solution should improve its integration with other project management tools.
For how long have I used the solution?
I have been using the product for 15 years.
What do I think about the stability of the solution?
I rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable, and we haven't faced any issues. Its scalability depends on the organization. I rate it a seven out of ten. My company has around 500-2000 users.
Which solution did I use previously and why did I switch?
We use Confluence and Jira.
How was the initial setup?
Since SharePoint moved to the cloud, setting it up has become simpler. In the past, setting it up locally or within an organization was more complex. With it being cloud-based, different teams handle the setup and maintenance. We don’t need to worry much about it ourselves; we report any issues if they arise.
What other advice do I have?
I haven't directly integrated the tool with other systems, but there may have been integrations at the organizational level. In a previous role, we implemented some integration for semi-document management, particularly for approval cycles. When content was created, it would go through an approval process. That's the extent of my experience with integration.
I rate the overall product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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