SAP ERP Reviews

In this company, we are using only two modules, which are for purchase and sale. There is some part of the financial process involved as well. What our company has is not an enterprise version of SAP. So in my experience with the company, when I am modeling the purchase process, is not the same as using the full SAP ERP process at all. We use a process model in which we are utilizing SAP for some stages and after that, the process goes to another BPMS (Business Process Management Solution). We use Camunda BPM for additional processing.  

The major problem that we have using SAP ERP in Iran is that we can not customize our complete process in compliance with regulations when using the full version and all its features. This has to do somewhat with the process we want to use. Customizing ERP SAP for what we need to do is very expensive and it is not within the budget of many companies in our country. So the company I work for is seeing SAP as one, two, or three parts of a larger process and using it where we can.  

It is really the most important problem for the people in my country when they are using SAP ERP. They can not model their process exactly in the standard processes of SAP. The customization is too expensive (it is not low-code). That is the reason that SAP is not more widely used in my country. It needs to be customized (coding) or it is not going to work the way it needs to for compliance. if your company is in low level of maturity, it will be hard or even impossible that processes follow the SAP default processes. 

Companies pay a lot of money for SAP ERP and large companies in Iran are paying for that and it is said that the project was a mistake due to not knowing what was needed and what SAP was providing for them. But all the people I know can not afford the cost to make it work the way it needs to.

As far as I know, not only did not it help the organization to improve its processes, but also it  did not shorten the length of processes. in fact it made the processes more longer than what it was, due to the low organizational and process maturity level (processes could not be the exact ERP processes, they need to be customized).

I think that the ability to describe details of processes in ERP is significant comparing to BPMS.in SAP ERP it is the most interesting thing to me that there are many details prepared in advance which are very slight but important, although it may not be suitable for everyone who wants an ERP or BPMS that is less complex and easier to use.  for example; if you want to submit a PO, the SAP have prepared all the details you need to submit in advance. All I am trying to say is that it is kind of a perfect best practice to use.

I can not completely understand or agree with this opinion, but people say that the SAP ERP's UI/UX (User Interface/User Experience) is awful. It is true that it is very complicated. When employers in a company want to use ERP, you are going to have some complexity and even conflicts. All people can not use ERP because it is complicated to use almost by nature. Because it is difficult to use, some people like our junior financial staffs will not usually be able to work with it because of the complexity.  

For me, I really like the product and the possibilities because I can use it to see all of the details that I want. SAP ERP is very good for a production company that has physical products because they can use it perfectly and see all the details about the business processes that they need to know. I have not experienced other ERP solutions or other ERP software but, as far as I know, SAP ERP is very full-featured and offers good visibility into processes. This is the purpose of the product.  

Although it may be good for me and other technical and advanced business users, the UI/UX could be a lot better. I think that especially in some of the financial modules, they need to have some improvements in budget control. It is an important component for planning and it is not being handled well for all users. That we can not do more with controlling budgeting with an ERP solution means that the solution has some weaknesses in it.  

It is a sort of tangential problem with the product. Because of extreme changes in the dollar exchange rate, when you want to put in a PO (purchase order) the price will change as time passes. By the day you need to pay the bill, it could be more than the budget that was projected. That is an example of the reason why we can not control our budget. The dollar exchange rate is changing daily and even hourly in our country. We want to be able to control the budget in SAP, but it does not update the budget field in the form in real-time values of the exchange rates. Our company can not use this feature and we have to do the budgeting part manually.  

I have more than five years of experience in this area of business process analysis, but I am fairly new with this company. I have only been with them for about six months. I am currently working with them on SAP ERP (Systems Applications and Products, Enterprise Resource Planning) for about one month.  

I have only been using this product for one month, but in one month I saw some bugs. So there are areas where it needs improvement still and can continue to be better. SAP is better than other ERPs and mostly with fewer bugs, I guess. In some cases, it is better than other solutions as far as stability. I am not a software engineer and this is only from what I experience. A software engineer can tell more details about scalability.  

When working with the program, it sometimes just slows down. Even in large companies that have a lot of resources, lag happens sometimes. If it takes two to five minutes to load the data, we get used to it. We can not do anything else but wait.  

SAP ERP has been used in many large companies, so I guess it has a reputation for being scalable. In my company, we have about 10 to 20 people using the product. But we are a small part related to a large company . In that parent company, there are somewhere between 2,000 or 3,000 people who are using SAP.  

I do not know if other ERP solutions have a heatmap to show where there is the most activity. SAP ERP does not have this feature. Camunda has a heatmap that is used with the optimize and Cockpit module. The heatmap in Camunda gives you a perfect view of your company process. The map shows exactly where the processes have some difficulties at a glance. For example, it will show where the most steps are used and where work slows down with bottlenecks. Having this information can give you insight into improving your larger view of your process and where it is working or not. You can see the whole picture in one window, and you can see all the stages of the process. You can easily define where it is most important to work on making improvements.  

Because we can not do customizations of SAP easily in our company and because of its cost, I can not recommend SAP ERP to people in a similar situation because I know that it would be a failure for them. But because of the issues with expenditure and because of the dollar exchange rate problems, my advice to these people is to use some opensource solution for BPMS like Bizagi, or Camunda, or Bonita.  

If the technical people in the company can support the Java behind it, Bonita is the best of these solutions as a choice for their company in my opinion.  

On the scale from one to ten where one is the worst and ten is the best, I would still rate SAP ERP as an eight-out-of-ten. It is a good rating for a good product. I think it is one of the best in the world but it does not work in our country for very many businesses. The problem that it has for people in our country does not change the fact that it is the best at what it does.  

The transactional integration of operations is the best-recommended feature of this product. It provides integration of all operational modules.

The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product.

There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy.

We have been using SAP ERP for around nine years. 

We are using the ECC EHP 8 version, which is not the latest one. SAP HANA is the latest one.

There is not a very simple answer to this. The version that we are using is not too stable. The newer version seems to be good, more scalable, and more stable. We are yet to evaluate the newer version of this.

It is scalable. We have around 180 users. We have licenses for 250 users, but 180 users are actively using the system.

We get technical support from our external consultants. Whenever required, we also directly get technical support from SAP for any information. There is a waiting time for it.

It was complex. As we moved forward, we slowly got used to it. I won't say it is straightforward now. It is still complex, but somehow we got used to it, and we are working with it. The deployment took around eight months.

We used external consultants.

You need to be well prepared to implement this solution. The most important thing is that there should be management involvement. It should not be left alone to the IT team or the applications team. The key to the success of any ERP is the involvement of the management.

I would rate SAP ERP a six out of ten. I won't rate it more than the average scale. This rating is based on the experience with the current version, which has a lot of scope for improvement. If I use the latest version, I might move the ranking up.

I have heard that the newest version has some capabilities to overcome the issues faced by the users in the present version. We are planning to implement the newer version. The industry or the current situation is holding us back. After we are out of this pandemic situation and the industry downturn, we will, of course, implement it.

I use the solution in my company since I am responsible for business digitalization. The tool is used and it is a part of the top-down strategy. My company wants to use the tool since we want a digitalized ERP or to meet the requirements of the authority. The tool is used to meet the needs of the medical product authority and other national regulation authorities.

I think it's a very decentralized solution built for all different business units, so it acts as a separate solution on SAP.

In our company, we have an old system, so the effort to update to HANA was too big for all the ERPs. I think we will update only the ERP part to SAP HANA, and we can build the rest. For communication and CRM, we can build a portal so that we can directly communicate with our users or customers. The tool can be very much customized.

I have been using SAP ERP for fifteen years. I am a customer of SAP.

The product's initial setup phase was very complex, and you can have all the tools to build the process from business, and it depends on the system or on the SAP and not on the other way around. I have a lot of tasks that I have to do because the system says that they are without value, so I would like to change it, and go for digitalization. I have several solutions, one of which is Camunda for process automation. Camunda can be used for process management, documents, and enterprise management.

I think we have not seen any tangible benefits from SAP ERP.

I am not satisfied with the tool.

I use an old ERP tool, so it makes no sense to rate the product. I want to update it to a new architecture. I think SAP is an old ERP.

I rate the tool a one out of ten.

We use the dashboard for reporting for multiple clients. We mostly use it for dashboarding. It's real-time reporting.

The solution is very organized. The layout of the datasets are great.

We like that we have real-time dashboard views.

I did appreciate the connectivity with QlikSense.

It is stable and reliable.

I do not have any notes for improvements. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. I haven't seen any performance issues. 

I cannot comment on scalability. I've never tried to scale. 

I've never contacted technical support. I cannot say how helpful or responsive they would be. 

I've also used Oracle in the past.

I did not manage the initial setup process. I cannot speak to how easy or difficult it was. 

I'm an end-user. My company is a partner with SAP. 

We've used the solution both on-premises and on the cloud. 

I'd rate the solution nine out of ten. It's very good overall. I find it to be well-managed. 

I'm a solution manager helping customers to develop financial processes. 

I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance. 

The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones. 

SAP ERP is stable. 

It's not appropriate for smaller companies. For example, ECC 6.0 has a lot of modules that a small customer may not use.

SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a strong network of partners who implement ERP for end customers.

SAP ERP is difficult to set up. You need to configure lots of things during the deployment. The deployment time depends on the company's size. It might take a couple of years to fully deploy SAP ERP for a multinational corporation. 

You need to undergo the initial setup and a few testing rounds. Some companies can do it in a year, but large enterprises have multiple systems to integrate. Smaller companies can do it in under a year. It takes time to deploy it across several departments, such as finance, logistics, etc.

SAP ERP is expensive compared to competing products. The general feedback from customers is that most people say it's expensive.

I rate SAP ERP nine out of 10. I would recommend SAP depending on your budget and requirements. It's one of the best ERP solutions for large enterprises, but I would suggest something else for a small or medium-sized company. 

Our primary use case for the solution is maintaining and deploying queries and internal controls. The solution is deployed on-premises, and we are looking to onboard on cloud next year.

We find the product very valuable.

The warehouse management could be better.

We have been using the solution for many years.

The solution is stable.

The solution is scalable, and we have two people for deployment and maintenance.

The initial setup is straightforward.

I rate the solution a ten out of ten. I advise users to understand the solution before thoroughly implementing it.

SAP ERP can be used in manufacturing.

The most valuable features of SAP ERP are that its robust, user-friendly, and secure.

SAP ERP could improve by having better integration with other platforms.

I have been using SAP ERP for approximately 10 years.

SAP ERP is highly stable, it has been working fine.

The scalability of SAP ERP is very good.

I have not used the technical support from SAP ERP.

I would recommend this solution to others.

I rate SAP ERP a ten out of ten.

SAP is an enterprise-wide application and we use it across all departments including finance, project management, HR and procurement.

SAP is a very process controlled application. It does not allow users to manage the data. Once the initial process is set, it works smoothly.

The integration with others applications could be easier. There are many different features that this solution offers which could be easier to implement. This solution previously has a best practice implementation which we used to easily make improvements. 

I have used this solution for nine years.

This is a very stable solution.

This is a scalable solution that comes with many options and add-ons. 

Deployment is costly and it takes a lot of time, but once it is done it is very smooth. We deployed SAP in a phased manner, country by country. We started with one country, gave it a year or so, and then we moved on to the second country. We have rolled this solution out in six countries over six years.

We started the implementation with a vendor team and then started hiring our own consultants. We have between eight to twelve consultants internally. 

It takes a little bit of time to cover the ROI on this solution due to its cost. 

This solution was initially costly until we moved to internal consulting which brought the overall cost of ownership and maintenance down. 

I would rate this solution an eight out of ten.