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Deputy Manager - SAP / ERP at Cooper Corporation Pvt Ltd
Real User
Aug 31, 2020
Best for transactional integration of operations, but lacks in reporting
Pros and Cons
  • "The transactional integration of operations is the best-recommended feature of this product. It provides integration of all operational modules."
  • "The transactional integration of operations is the best-recommended feature of this product; it provides integration of all operational modules."
  • "The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product. There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy."
  • "The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product."

What is most valuable?

The transactional integration of operations is the best-recommended feature of this product. It provides integration of all operational modules.

What needs improvement?

The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product.

There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy.

For how long have I used the solution?

We have been using SAP ERP for around nine years. 

We are using the ECC EHP 8 version, which is not the latest one. SAP HANA is the latest one.

What do I think about the stability of the solution?

There is not a very simple answer to this. The version that we are using is not too stable. The newer version seems to be good, more scalable, and more stable. We are yet to evaluate the newer version of this.

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What do I think about the scalability of the solution?

It is scalable. We have around 180 users. We have licenses for 250 users, but 180 users are actively using the system.

How are customer service and support?

We get technical support from our external consultants. Whenever required, we also directly get technical support from SAP for any information. There is a waiting time for it.

How was the initial setup?

It was complex. As we moved forward, we slowly got used to it. I won't say it is straightforward now. It is still complex, but somehow we got used to it, and we are working with it. The deployment took around eight months.

What about the implementation team?

We used external consultants.

What other advice do I have?

You need to be well prepared to implement this solution. The most important thing is that there should be management involvement. It should not be left alone to the IT team or the applications team. The key to the success of any ERP is the involvement of the management.

I would rate SAP ERP a six out of ten. I won't rate it more than the average scale. This rating is based on the experience with the current version, which has a lot of scope for improvement. If I use the latest version, I might move the ranking up.

I have heard that the newest version has some capabilities to overcome the issues faced by the users in the present version. We are planning to implement the newer version. The industry or the current situation is holding us back. After we are out of this pandemic situation and the industry downturn, we will, of course, implement it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2506776 - PeerSpot reviewer
Lead system and process development at a retailer with 201-500 employees
Real User
Top 20
Jun 27, 2024
Users have to deal with a complex setup phase
Pros and Cons
  • "The tool can be very much customized."
  • "I think we have not seen any tangible benefits from SAP ERP."

What is our primary use case?

I use the solution in my company since I am responsible for business digitalization. The tool is used and it is a part of the top-down strategy. My company wants to use the tool since we want a digitalized ERP or to meet the requirements of the authority. The tool is used to meet the needs of the medical product authority and other national regulation authorities.

I think it's a very decentralized solution built for all different business units, so it acts as a separate solution on SAP.

What needs improvement?

In our company, we have an old system, so the effort to update to HANA was too big for all the ERPs. I think we will update only the ERP part to SAP HANA, and we can build the rest. For communication and CRM, we can build a portal so that we can directly communicate with our users or customers. The tool can be very much customized.

For how long have I used the solution?

I have been using SAP ERP for fifteen years. I am a customer of SAP.

How was the initial setup?

The product's initial setup phase was very complex, and you can have all the tools to build the process from business, and it depends on the system or on the SAP and not on the other way around. I have a lot of tasks that I have to do because the system says that they are without value, so I would like to change it, and go for digitalization. I have several solutions, one of which is Camunda for process automation. Camunda can be used for process management, documents, and enterprise management.

What was our ROI?

I think we have not seen any tangible benefits from SAP ERP.

What other advice do I have?

I am not satisfied with the tool.

I use an old ERP tool, so it makes no sense to rate the product. I want to update it to a new architecture. I think SAP is an old ERP.

I rate the tool a one out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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March 2026
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Numair Mazhar - PeerSpot reviewer
Practice Head - Qlik / Solutions Architect at TMC (TallyMarks Consulting)
Real User
Apr 26, 2023
Reliable and well-organized with helpful dashboards
Pros and Cons
  • "We like that we have real-time dashboard views."
  • "I do not have any notes for improvements."

What is our primary use case?

We use the dashboard for reporting for multiple clients. We mostly use it for dashboarding. It's real-time reporting.

What is most valuable?

The solution is very organized. The layout of the datasets are great.

We like that we have real-time dashboard views.

I did appreciate the connectivity with QlikSense.

It is stable and reliable.

What needs improvement?

I do not have any notes for improvements. 

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. I haven't seen any performance issues. 

What do I think about the scalability of the solution?

I cannot comment on scalability. I've never tried to scale. 

How are customer service and support?

I've never contacted technical support. I cannot say how helpful or responsive they would be. 

Which solution did I use previously and why did I switch?

I've also used Oracle in the past.

How was the initial setup?

I did not manage the initial setup process. I cannot speak to how easy or difficult it was. 

What other advice do I have?

I'm an end-user. My company is a partner with SAP. 

We've used the solution both on-premises and on the cloud. 

I'd rate the solution nine out of ten. It's very good overall. I find it to be well-managed. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1955337 - PeerSpot reviewer
ICT Consultant, CEO, Entrepreneur at a tech services company with 11-50 employees
Consultant
Apr 6, 2023
I like the solution's premade workflows
Pros and Cons
  • "I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance."
  • "The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones."

What is our primary use case?

I'm a solution manager helping customers to develop financial processes. 

What is most valuable?

I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance. 

What needs improvement?

The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones. 

What do I think about the stability of the solution?

SAP ERP is stable. 

What do I think about the scalability of the solution?

It's not appropriate for smaller companies. For example, ECC 6.0 has a lot of modules that a small customer may not use.

How are customer service and support?

SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a strong network of partners who implement ERP for end customers.

How was the initial setup?

SAP ERP is difficult to set up. You need to configure lots of things during the deployment. The deployment time depends on the company's size. It might take a couple of years to fully deploy SAP ERP for a multinational corporation. 

You need to undergo the initial setup and a few testing rounds. Some companies can do it in a year, but large enterprises have multiple systems to integrate. Smaller companies can do it in under a year. It takes time to deploy it across several departments, such as finance, logistics, etc.

What's my experience with pricing, setup cost, and licensing?

SAP ERP is expensive compared to competing products. The general feedback from customers is that most people say it's expensive.

What other advice do I have?

I rate SAP ERP nine out of 10. I would recommend SAP depending on your budget and requirements. It's one of the best ERP solutions for large enterprises, but I would suggest something else for a small or medium-sized company. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jayabarath S - PeerSpot reviewer
RPA Developer at Atominos consulting
Real User
Top 10
Nov 30, 2022
Useful for output storing, algorithm and reporting purposes
Pros and Cons
  • "The initial setup was straightforward."
  • "It is a stable solution."
  • "It has a high cost."
  • "It has a high cost."

What is our primary use case?

The SAP ERP is on a single-layer reporting process, and we use SAP ERP for output storing, algorithm and reporting purposes.

What is most valuable?

It is helpful for reporting processes, and we have to figure out the times we store that data and if we need any additions. So we use it to automate our PR processes.

What needs improvement?

It has a high cost.

For how long have I used the solution?

We have been using this solution for almost two years, and it is deployed on-premises.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is scalable. We have about 15 companies using SAP ERP.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

I do not have details about the price.

What other advice do I have?

I rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Independent Consultant at Bosch&Cia
Real User
Nov 12, 2022
Great at maintaining and deploying queries and internal controls
Pros and Cons
  • "The solution is scalable."
  • "Our primary use case for the solution is maintaining and deploying queries and internal controls."
  • "The warehouse management could be better."
  • "The warehouse management could be better."

What is our primary use case?

Our primary use case for the solution is maintaining and deploying queries and internal controls. The solution is deployed on-premises, and we are looking to onboard on cloud next year.

What is most valuable?

We find the product very valuable.

What needs improvement?

The warehouse management could be better.

For how long have I used the solution?

We have been using the solution for many years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable, and we have two people for deployment and maintenance.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I rate the solution a ten out of ten. I advise users to understand the solution before thoroughly implementing it.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Shivdatt Patel - PeerSpot reviewer
Officer Programmer at Colourtex Ind Ltd
Real User
Jul 21, 2022
Robust, secure, and user-friendly
Pros and Cons
  • "The most valuable features of SAP ERP are that its robust, user-friendly, and secure."
  • "The most valuable features of SAP ERP are that its robust, user-friendly, and secure."
  • "SAP ERP could improve by having better integration with other platforms."
  • "SAP ERP could improve by having better integration with other platforms."

What is our primary use case?

SAP ERP can be used in manufacturing.

What is most valuable?

The most valuable features of SAP ERP are that its robust, user-friendly, and secure.

What needs improvement?

SAP ERP could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using SAP ERP for approximately 10 years.

What do I think about the stability of the solution?

SAP ERP is highly stable, it has been working fine.

What do I think about the scalability of the solution?

The scalability of SAP ERP is very good.

How are customer service and support?

I have not used the technical support from SAP ERP.

What other advice do I have?

I would recommend this solution to others.

I rate SAP ERP a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1471602 - PeerSpot reviewer
Associate Director at a tech company with 201-500 employees
Real User
Jan 30, 2022
Enterprise-wide application used across finance, HR and procurement for resource planning
Pros and Cons
  • "SAP is a very process controlled application. It does not allow users to manage the data. Once the initial process is set, it works smoothly."
  • "SAP is a very process controlled application; it does not allow users to manage the data, and once the initial process is set, it works smoothly."
  • "The integration with others application could be easier. There are many different features that this solution offers which could be easier to implement."
  • "The integration with others applications could be easier."

What is our primary use case?

SAP is an enterprise-wide application and we use it across all departments including finance, project management, HR and procurement.

What is most valuable?

SAP is a very process controlled application. It does not allow users to manage the data. Once the initial process is set, it works smoothly.

What needs improvement?

The integration with others applications could be easier. There are many different features that this solution offers which could be easier to implement. This solution previously has a best practice implementation which we used to easily make improvements. 

For how long have I used the solution?

I have used this solution for nine years.

What do I think about the stability of the solution?

This is a very stable solution.

What do I think about the scalability of the solution?

This is a scalable solution that comes with many options and add-ons. 

How was the initial setup?

Deployment is costly and it takes a lot of time, but once it is done it is very smooth. We deployed SAP in a phased manner, country by country. We started with one country, gave it a year or so, and then we moved on to the second country. We have rolled this solution out in six countries over six years.

What about the implementation team?

We started the implementation with a vendor team and then started hiring our own consultants. We have between eight to twelve consultants internally. 

What was our ROI?

It takes a little bit of time to cover the ROI on this solution due to its cost. 

What's my experience with pricing, setup cost, and licensing?

This solution was initially costly until we moved to internal consulting which brought the overall cost of ownership and maintenance down. 

What other advice do I have?

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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