SAP ERP Reviews

I'm the head of IT and we are customers of SAP ERP.

This is a great product with a lot of good integrated modules. It's a fine product in terms of integrity, I have a lot of praise for the SAP. This is a next generation tool that has been greatly improved. 

It's difficult to code, the structured language is difficult and could be improved. In my view, the article financials could be better. 

We've been using this solution for around nine years. 

This is a stable solution. 

Scalability is not really relevant in this type of product. 

I've experienced both the functional side and the technical side. They are good, I have explored a few things about the ABAP Dictionary and technologies. The structured language could be simplified. 

If you have good resources and quality people who understand the business and procedures, the implementation is not a big challenge. 

I rate this solution a nine out of 10. 

We are a Thai company providing system integration. We are partners of SAP and I'm an associate manager at the company. 

In general, I like the features of this solution, in particular the customization. 

I think the license fees are too high. 

I've been using this solution for seven years. 

The product is quite stable.

Most customers are moving to the cloud so scalability is not an issue. We have an internal team of around 10 people who deal with engineering software. We have hundreds of users of this product. 

Technical support is good. 

The initial setup was quite straightforward.

Most customers prefer to implement SAP because of the customization it offers. 

I would rate this solution an eight out of 10. 

On-premises

My company wants to change from the legacy system to the new system and new technology.

They also want it to be on-prem. 

Our kind of enterprise is expanding and wants to change the system to adopt a workflow. They want to improve productivity.

They provide a full service. 

My company has been using SAP ERP for ten years.

On average, the companies that use SAP ERP have around 50 users. 

=> I mean that related to license, company may has over 200 or 300 employees, but company only buys 50 account for 50, 70 end-users to use system.

Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely. 

SAP is more expensive than some of its competitors.

I would rate SAP ERP an 8.5 out of ten. Not a ten because the solution could be cheaper. 

Hybrid Cloud

My primary use case is Enterprise Resource Planning.

This is a robust and feature-rich solution.

The user interface needs to be improved.

Licensing is expensive and should be reduced.

I have been working with SAP ERP for seven years.

The stability is quite good.

We have between 18 and 20 people who regularly use this ERP.

We have had experiences with technical support that are both good and bad. Overall, I would say that they are below average. Their support is not clear, and furthermore, even a priority ticket takes a lot of time to resolve.

The initial setup is complex. It took us about a year and a half to fully deploy.

We called a consultant to assist us with implementation and deployment, although we have an internal team that handles the maintenance.

This is a costly product.

The cloud option for this solution is quite good.

I would rate this solution a six out of ten.

On-premises

• Supported over 180 types of business
• Seamless integration inside SAP
• Quick updates
• Built-in localized versions

I work on project-based organization. There was no method to plan, record, monitor and invoice the hours other than a spreadsheet. After implementing SAP, these processes are being incorporated with a very high level of satisfaction.

The talent management sub-modules need to be improved more. Clients are looking for more flexibility and a better GUI.

I have used it for almost seven years.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Technical support is 6/10.

Overall, initial setup is very complex.

If you have the budget, then I would highly recommend implement it.

Finance, Controlling, Material management, Plant maintenance. The integration between the various components.

User experience

Almost 10 years

Customer Service: Very goodTechnical Support: Very good

We are using it for all of our core business processes, including finance, sales and distribution, warehousing, and HR. We have its latest version.

Its integration is most valuable.

Its user interface should be improved.

I have been using this solution for more than seven years.

It is stable.

It is also scalable. Currently, we have more than a thousand users.

Their technical support is fine. We have a Service Level Agreement with SAP's technical support. They are within their Service Level Agreement.

I would recommend this solution. It is the best ERP product. We plan to keep using it in the foreseeable future.

I would rate SAP ERP a seven out of ten.

On-premises