ERP can help manage all enterprise resources. It brings them together and provides some analytical data to inform management decisions.
IT manager at a tech services company with 51-200 employees
It helps manage enterprise resources
Pros and Cons
- "ERP can help manage all enterprise resources. It brings them together and provides some analytical data to inform management decisions."
- "I'm only working on the front end with ERP's user interface, which isn't very easy for end-users. It's an old-school interface, so it's often challenging to find what you need."
What is most valuable?
What needs improvement?
I'm only working on the front end with ERP's user interface, which isn't very easy for end-users. It's an old-school interface, so it's often challenging to find what you need. It could be because I'm not well trained in ERP. I occasionally work with the user interface when I'm negotiating a contract.
For how long have I used the solution?
We've been using ERP for five or six years.
What do I think about the stability of the solution?
The stability depends on several factors, not only the SAP software but also your infrastructure, configuration, and support. All those aspects should be considered together.
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How are customer service and support?
I haven't contacted SAP for support with ERP, but I have a relationship with them. My previous company was a software vendor that sold many applications similar to ERP, so I can express my general opinion.
SAP's support work is divided into three different areas: production environment, testing, and development. There is a specific approach for each area, with a different level of availability, response times, etc. Of course, the production environment is more critical, and SAP allocates more resources to it than others.
What other advice do I have?
I would rate SAP ERP eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

SAP MDG Consultant at a tech services company with 11-50 employees
Easy to install with good Material Management capabilities, but it could be more stable
Pros and Cons
- "The most valuable features are the ease of installation and the MM functionality."
- "I always prefer using an S/4HANA system."
What is our primary use case?
I am with a consulting company and we assist our clients with different solutions. SAP ERP is one of the products that I have experience with. It is primarily used for Material Management (MM) processes.
We use an SAP S/4HANA system.
What is most valuable?
The most valuable features are the ease of installation and the MM functionality.
What needs improvement?
I always prefer using an S/4HANA system.
For how long have I used the solution?
I have been working with SAP ERP for more than one year.
What do I think about the stability of the solution?
Although I have had problems with stability, so does every product. SAP is the best of all of them in this regard.
How are customer service and technical support?
I have never been in contact with technical support.
How was the initial setup?
This is an easy product to install, although the process can be more difficult depends on the customer's requirements and environment. Sometimes, we have to interact with customers a lot before it is complete.
What other advice do I have?
This is a product that I recommend for others.
In summary, this is a good product but it is made by humans hands. Every product has problems, even in perfect projects. Nonetheless, this one is good enough.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: July 2025
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