Name: SAP ERP
Brand: SAP
Rating: 4.0 (108 reviews)

it_user177144

Senior System Analyst at a energy/utilities company with 1,001-5,000 employees

Dec 30, 2014

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It was complex to set-up as there was a lot of data conversion involved however it has created a paperless environment

Pros and Cons

"SAP ERP has created a paperless environment for us."

"Customer Service: Satisfactory. Technical Support: 6 out of 10"

What is most valuable?

Procurement
Warehousing
Inventory management

How has it helped my organization?

SAP ERP has created a paperless environment for us. We used to have an electronic system but at some stage it was required to be recorded manually on paper. Also there were some other issues, for the maintenance approval, a hard copy was required but now these sort of approvals are through the system.

What needs improvement?

Every activity creates its own unique Document Number even in the same line of action. For example, if it issues some materials using activity code 201, and then a reversal using code 202 our reference # should be the same, with the same line number. In the backend, a separate document number can be created.

Also PR should be the reference number from creation until the materials are received by the common users.

For how long have I used the solution?

Since 2010.

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What was my experience with deployment of the solution?

Data transfer was an issue.

What do I think about the stability of the solution?

How are customer service and support?

Customer Service:

Satisfactory.

Technical Support:

6 out of 10

Which solution did I use previously and why did I switch?

Yes, and the decision to switch came from management.

How was the initial setup?

Complex as there was a lot of data conversion involved

What about the implementation team?

We used a vendor team, expertise was 6/10.

What was our ROI?

Good

What's my experience with pricing, setup cost, and licensing?

Not known but costly.

Which other solutions did I evaluate?

DBS, and ASI were also considered but management chose ERP.

What other advice do I have?

Positive solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user159954

Senior Project Manager at a tech services company with 10,001+ employees

Nov 2, 2014

A comprehensive ERP solution with all key business processes covered, lacking on the user friendliness front.

I have been working with SAP ERP solution for more than 14 years in different capacities including Developer, Functional/ Technical Consultant, Solution Architect and Project Manager. I have been involved in more than 20 different SAP ERP implementations in different industry verticals and companies of varied sizes.

There are couple of big advantages with SAP ERP. The most important one is the end-to-end functional coverage it provides. All the important business processes including Procure-to-Pay, Order-to-Cash, Plan-to-Produce, Inventory Management, Plant Maintenance, Project Management are covered quite extensively; with many possible variations in the solution and integration of all these into Financials and Management Accounting. On top of it, there are industry specific solutions for more than 25 different types of industries to address specific needs of the industry type. While most of the other comparable ERP products in market do also provide a good coverage, I think SAP edges most of them (may be only slightly on core functionalities and significantly on the industry specific solutions). Second advantage with SAP is acceptance of the solution as a global standard due to which integration with many other non-SAP solutions is much easier with SAP than other ERP solutions.

SAP also has many other complementary solutions including SAP CRM, SRM, BI, SCM which can help in achieving additional functionality. Again, integration within these solutions is much easier.

On the flipside, SAP solutions are a little rigid in their architecture and in few occasions, the desire to make the solution comprehensive has led to the solution being too cumbersome. Administering the SAP solutions, especially for large multi-country implementations is a nightmare. Another commonly heard complaint about SAP is its lack of user friendly front-end. While SAP has taken significant strides in this direction in the recent past, it still is a very complex tool and involves significant training effort (and continuous ongoing trainings) for end-users to use it effectively.

In summary, SAP is a very good ERP but needs significant ongoing effort in maintaining the solution, thus limiting its usability for small-to-medium sized organisations.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner

Buyer's Guide

SAP ERP

March 2026

Free Report: SAP ERP Reviews and More

Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

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885,286 professionals have used our research since 2012.

it_user140448

Owner at a tech services company with 51-200 employees

Jul 17, 2014

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Very stable, Infinite business process scenarios

Pros and Cons

"Finance, Controlling, Material management, and Plant maintenance are valuable features, especially the integration between the various components."

"User experience."

Valuable Features

Finance, Controlling, Material management, Plant maintenance. The integration between the various components.

Room for Improvement

User experience

Use of Solution

Almost 10 years

Customer Service and Technical Support

Customer Service: Very goodTechnical Support: Very good

Disclosure: My company has a business relationship with this vendor other than being a customer. SAP Consultant

Muralidhara H NSAP Professional at a tech services company with 10,001+ employees

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May 4, 2016

Seamless backward and forward integration

it_user5520

Network Manager at a manufacturing company with 501-1,000 employees

Mar 29, 2013

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Top rated ERP, but not very user friendly and tech support is lacking.

Pros and Cons

"SAP ERP provides business efficiency to the basic business functions of finance, inventory, production, customer service, and sales all in one database."

"The price of SAP ERP is greater than other companies with the equivalent product."

Valuable Features:

SAP ERP provides business efficiency to the basic business functions of finance, inventory, production, customer service, sales all in one database. Is designed for middle and large size companies. The database can be designed for specific industries, and there is the ability to choose features specific to your companies needs. There is an allowance for multiple company databases to be combined into one, which can reduce company costs, and reduce data redundancy. SAP ERP is top rated in functionality compared to other ERP systems that we also evaluated.

Room for Improvement:

The price of SAP ERP is greater than other companies with the equivalent product. Technical support is not as efficient as our company would like. It is very difficult to know when upgrades or patches are available. SAP ERP is not as user friendly for new computer users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user177144Senior System Analyst at a energy/utilities company with 1,001-5,000 employees

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May 7, 2015

I would agree that SAP is top rated ERP solution and I would also agree that for some users it is not user freindly. System Tailoring is importent factor which can make the system user friendly. There is lot of improvement is required (as far as my access is concerned) in doucmentation. Every transaction produce new document. It is ok if it is at backend but frontend it is not helpful. The return processes can be improved much.