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Harish Golla - PeerSpot reviewer
SAP Consultant at Quadricit
Real User
Helpful system integrations, flexible, and high availability
Pros and Cons
  • "The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market."
  • "The reporting feature could improve in SAP ERP. It could benefit from being more flexible."

What is our primary use case?

We are using SAP ERP for typical ERP use cases.

The solution can be deployed on the cloud and on-premise.

How has it helped my organization?

The solution has helped organizations with the integration of other systems.

What is most valuable?

The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market.

What needs improvement?

The reporting feature could improve in SAP ERP. It could benefit from being more flexible.

Buyer's Guide
SAP ERP
April 2025
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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For how long have I used the solution?

I have been using SAP ERP for approximately 10 years.

What do I think about the stability of the solution?

I rate the stability of SAP ERP a ten out of ten.

What do I think about the scalability of the solution?

I rate the scalability of SAP ERP a ten out of ten.

How are customer service and support?

I rate the support of SAP ERP a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of SAP ERP is complex. However, if you have a good team it can be easier.

The deployment time can depend on the size of the company.

What was our ROI?

I have received a return on investment using SAP ERP.

What's my experience with pricing, setup cost, and licensing?

The price of SAP ERP is high, but it is worth the money. The maintenance and support can be expensive. There should be a different price model for businesses that are not as large to be able to afford it.

If the price of the solution was less it would be able to reach more of my customer.

I rate the price of SAP ERP a three out of ten.

What other advice do I have?

I rate SAP ERP a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Works with 1,001-5,000 employees
Real User
Strong reporting, visibility, and performance
Pros and Cons
  • "The most significant elements of this solution are the ability to create a virtual product, a service product, and delivery."
  • "The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing. The root cause analysis is very common across industries, yet SAP does not offer this option. A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons."

What is our primary use case?

Within the organization, I use SAP ERP on a daily basis.

What is most valuable?

The most significant elements of this solution are the ability to create a virtual product, a service product, and delivery.

What needs improvement?

Data analytics can be improved.

The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. 

For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing.

The root cause analysis is very common across industries, yet SAP does not offer this option.

A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons.

That would have been ideal, but sadly, that option is not available in SAP. I checked other modules, but that option does not exist anywhere.

For how long have I used the solution?

I have been working with SAP ERP, for eight years.

What do I think about the stability of the solution?

It is a very stable product. I would rate the stability of SAP ERP a nine out of ten.

What do I think about the scalability of the solution?

In terms of scalability, everything is very modular. It would be great if you could combine everything.

I would rate the scalability a five or six out of ten.

How are customer service and support?

Technical support could be improved. It comes with an additional cost.

How was the initial setup?

It was set up for me. I didn't have to do anything.

What's my experience with pricing, setup cost, and licensing?

I am not sure. However, extensions cost approximately $100,000 or$200,000.

What other advice do I have?

SAP ERP is a great product, but its flexibility is limited.

It's a great product, but it has been driven from the top. It has been driven from the top. It is not a customer-based solution. We are offered something as it is and we are expected to use it as it is.

I would rate SAP ERP a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP ERP
April 2025
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,686 professionals have used our research since 2012.
Mohamed Nabih - PeerSpot reviewer
Head Of Information Technology at OSHCO group
Real User
Useful integration, helpful support, and plenty of modules
Pros and Cons
  • "The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales."
  • "The initial setup of SAP ERP is complex and it took a lot of time."

What is our primary use case?

We are using SAP ERP at a manufacturing company for a production system, material management requirements, and materials planning.

What is most valuable?

The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales.

For how long have I used the solution?

I have been using SAP ERP for approximately 14 years.

What do I think about the stability of the solution?

SAP ERP is a very stable system. It's made in Germany so it's a very stable system and received updates all the time.

What do I think about the scalability of the solution?

We have hundreds of users that are using SAP ERP.

How are customer service and support?

The technical support from SAP ERP is very good.

I used technical support a few times over two years because of the cable system. We are only using them in emergencies or urgent matters.

Which solution did I use previously and why did I switch?

We have only used SAP ERP.

How was the initial setup?

The initial setup of SAP ERP is complex and it took a lot of time.

What about the implementation team?

We used approximately seven people for the deployment of the solution. There are plenty of modules and for each module of the solution, such as material management, we have an expert that helps us. 

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use this solution.

What other advice do I have?

I recommend this solution to any company.

I rate SAP ERP a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mustapha Sedki Ben Romdhane - PeerSpot reviewer
Sourcing Purchasing Manager at Nexans autoelectric GmbH
Real User
Top 5Leaderboard
Simple to use, but could benefit from having a bit more diversity added to it

What is most valuable?

The solution is simple to use.

What needs improvement?

Introducing diversity into this solution could be beneficial for discovering new and improved deployment processes. Once we acquire experience with one, we can then utilize the other as needed. The pricing of the solution could be improved.

What do I think about the scalability of the solution?

I will need to have more experience with the product to comment on this.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing could be improved.

What other advice do I have?

I rate SAP ERP a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AjayKumar7 - PeerSpot reviewer
Manager, Business Analytics, BI Lead at a consultancy with 10,001+ employees
Real User
Top 10
Useful features for financial management but technical support could be better
Pros and Cons
  • "The features are very useful for finance."
  • "In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult."

What is our primary use case?

I use this solution for finance and procurement.

The solution is deployed on-premises and on a private cloud, and it's running on the Azure platform.

What is most valuable?

The features are very useful for finance.

What needs improvement?

They frequently change their strategy with the product, which they didn't do before. There are too many versions. In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult.

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

Technical support could be improved. I would rate them 2.5 out of 5.

How was the initial setup?

The initial setup was medium difficulty. We had more than 100 people working on it for two years.

What other advice do I have?

I would rate this solution seven out of ten. 

My advice is that products fail or succeed depending on the organization that is implementing the solution.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1585932 - PeerSpot reviewer
Senior Application Delivery Specialist at a pharma/biotech company with 10,001+ employees
Real User
Fully-integrated, very stable, and works well
Pros and Cons
  • "It is an integrated application, and it has been working really well. Earlier, there were different companies for different applications for manufacturing, finance controlling, logistics, and quality. It probably was the first fully integrated application. Whenever somebody is entering any data, for example, invoice data or ordering data, everyone with a right to see this data can see it in the system."
  • "We will not make any major changes, and we are not expecting any enhancements or new features from SAP because they already have a new solution. No development is happening on SAP ERP because SAP has come up with a new version called SAP S/4HANA, which is memory-based technology. We are planning to upgrade to SAP S/4HANA, but we don't know when it will happen. We are in the preparation phase."

What is our primary use case?

We are using SAP ERP for business support, business administration, and financial aid. We are also using it for quality manufacturing and logistics.

We have many applications from the SAP side. We are also using SAP BW, SAP SRM, and SAP APO.

How has it helped my organization?

We are using it for our daily operations. It is being used for handling different orders for the company. It is also used for logistics, delivery of our products, collecting cash, and controlling the business volume and business activities. It is an integrated application, and we use it quite well.

What is most valuable?

It is an integrated application, and it has been working really well. Earlier, there were different companies for different applications for manufacturing, finance controlling, logistics, and quality. It probably was the first fully integrated application. Whenever somebody is entering any data, for example, invoice data or ordering data, everyone with a right to see this data can see it in the system.

What needs improvement?

We will not make any major changes, and we are not expecting any enhancements or new features from SAP because they already have a new solution. No development is happening on SAP ERP because SAP has come up with a new version called SAP S/4HANA, which is memory-based technology. We are planning to upgrade to SAP S/4HANA, but we don't know when it will happen. We are in the preparation phase.

For how long have I used the solution?

We have been using this solution for 24 years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We are using it on a daily basis 24/7. Currently, there is no plan to add additional users. However, if we upgrade to S/4HANA, we will get new functionality and features. Most likely, we will also have more users.

How are customer service and technical support?

Technical support comes partially from SAP. There are also certain partner companies who are providing support, so the support is quite good.

How was the initial setup?

Its initial setup is quite a complex task because many business people are involved from different areas. It is not a simple solution that is being used by five or ten people. In our company, it is being used by thousands of people. Its implementation requires many consultations and discussions with different business communities. It also requires customization, configuration, and testing before you start using it.

What other advice do I have?

I would advise others to go for S/4HANA. I would rate SAP ERP an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Manager at a manufacturing company with 51-200 employees
Real User
Top 20
Helps with finances, accounting, and reporting while making our internal processes run smoothly
Pros and Cons
  • "The most valuable features of SAP ERP are its stability, industry-specific package, and adaptable configuration."
  • "It is on the expensive side."

What is our primary use case?

I use SAP ERP to make our internal processes run smoothly. It helps with finances, accounting, and reporting. I can manage inventory and purchasing efficiently, and the system ensures our production and manufacturing processes work seamlessly.

What is most valuable?

The most valuable features of SAP ERP are its stability, industry-specific package, and adaptable configuration. It is versatile in communication, making it easy to align with our business processes. 

What needs improvement?

One challenge we face with SAP ERP is the push to upgrade to S/4HANA, which comes with significant costs. While SAP encourages this transition, we need to carefully evaluate factors like our team's functions, existing customizations, and the overall expense involved in the upgrade process. Cost considerations are a major downside to this potential move. For the next release of SAP ERP, I would like to see enhanced financial planning and analysis features

For how long have I used the solution?

I have been working with SAP ERP for six years.

What do I think about the stability of the solution?

SAP ERP is quite stable. Our current instance operates smoothly, and we have only made minor customizations for specific management reporting needs. When it comes to the standard functions and configurations, we haven't encountered the need for significant changes.

What do I think about the scalability of the solution?

It is a scalable product. In our company, we have around 200 licensed users for SAP ERP. When it comes to administration and maintenance, we have only one system administrator for the basic IT needs. Additionally, we have less than ten people handling application-related IT tasks. Overall, the management is straightforward, with a small team handling the responsibilities.

Which solution did I use previously and why did I switch?

Before SAP ERP, we used Oracle ERP. The decision to switch to SAP ERP was not driven by our IT team but it resulted from business organizational changes that forced us to adopt a different ERP package.

How was the initial setup?

Deploying SAP ERP two years ago was a bit challenging. We moved from an existing instance to a new virtual one, rebuilding everything from scratch and converting Master DataOps. It took some effort, but with external support, we successfully made the transition. Deploying SAP ERP had its challenges because when we started using it six or seven years ago, it wasn't a new setup but a result of a merger. For the first three years, we were more focused on daily operations. When we decided to take full control three years ago, it was our first time setting up our processes. We needed external support to navigate the difficulties, given our limited familiarity with the new package.

What's my experience with pricing, setup cost, and licensing?

It is on the expensive side. 

What other advice do I have?

Overall, I would rate SAP ERP as a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mariia Gondal - PeerSpot reviewer
Senior Business Consultant at FG Business Consultant
Real User
Numerous solutions suitable for any company
Pros and Cons
  • "SAP is more reliable in terms of data quality than other systems."
  • "Sometimes the cost is not reasonable, such as in the case of budgeting."

What is our primary use case?

I mostly work with SAP implementation projects as a project manager.

How has it helped my organization?

Implementation of a new ERP system usually does not give you immediate measurable benefits, but it helps you to evaluate how the company functions and improve internal business processes, this is where most benefits can be seen. Plus long-term effects in data quality and transparency, better-balanced decision making, higher satisfaction and motivation of employees, and internal and external image of the company. 

What is most valuable?

The most valuable features depend on the company's needs and area of expertise. For example, PP is quite an important module for industrial companies, but FI-CO is the most useful module for any company.

What needs improvement?

SAP is more reliable in terms of data quality than other systems, but it still has room for improvement. If it is planned well, it can really help users avoid mistakes. However, sometimes the cost is not reasonable, usually, it is the case of smaller companies.

For how long have I used the solution?

I have been using it for many years, since 2014. We are currently using S/4HANA, which we use on-premises, but we plan to move to the cloud soon.

What do I think about the stability of the solution?

Stability is quite high. I would give it an eight out of ten. Sometimes the connection depends on the infrastructure and other things that are not exactly SAP's responsibility if we talk about on-premise solutions. Possible issues with stability could be partially resolved when moving to the cloud based solutions.

What do I think about the scalability of the solution?

In terms of scalability, SAP offers quite a high grade for organizational change possibilities. It's manageable to plan organizational changes, and there is a lot of information available and SAP consultants on the market who can help with this.

How was the initial setup?

In general, every SAP project is quite unique. It depends on how well we understand the requirements and what is expected from this implementation. The success of the whole implementation is actually meeting these expectations or maybe lowering expectations somewhere. I have participated in several end-to-end implementations, but the time varied for each deployment process and the processes differ in each company.

What's my experience with pricing, setup cost, and licensing?

The pricing depends on the implementation functions. I work with implementations, and the cost varies depending on whether it's an internal or external team and the contractual basis or employees involved. Typically, it could start from 100,000 EUR and go up to 1 mio EUR and be much higher if we include more SAP solutions, locations, and cycles. The cost would vary greatly based on the specific requirements.

What other advice do I have?

In comparison to others on the market, I would rate SAP ERP a nine out of ten. There is still room for improvement, as nothing is ideal. But it's one of the strongest on the market I have worked with.

It's good to learn from the best in this industry. And keep learning new things because sometimes you could be not aware that there are new solutions available to help you with your everyday tasks. And being in the area of professionals helps a lot.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: April 2025
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