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NarendraKumar2 - PeerSpot reviewer
Process Mining Consultant at AG Consultancy & Apps. Lt.
Real User
Top 5
Stable product with a centralized and well-integrated system
Pros and Cons
  • "The product’s most valuable feature is a centralized system integrating different departments within the organization."
  • "They need to improve a few processes, including transformation, intelligence, governance, modeling, etc."

What is our primary use case?

We use the product for accounts payable and accounts receivables processes. It helps us analyze the throughput time between goods receipt and the completion of the entire accounts payable process. It identifies any delays or lags in the payment of invoices and ratios.

What is most valuable?

The product’s most valuable feature is a centralized system integrating different departments within the organization. It works much faster compared to other vendors.

What needs improvement?

SAP ERP lags a bit compared to Oracle for reporting features. Oracle provides predefined standard reports for vendor and customer-related financial statements. This feature could be included in SAP for creating reports adhering to standardized compliance requirements.

For how long have I used the solution?

We have been using SAP ERP for three and a half years.

Buyer's Guide
SAP ERP
June 2025
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?

The product is stable. There are a lot of clients that maintain their systems for several years.

What do I think about the scalability of the solution?

The product is scalable and suitable for large enterprises.

How are customer service and support?

The technical support services are good. However, they cannot provide solutions for certain problems.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment process requires a lot of resources and is expensive. It takes a lot of time to configure and deploy SAP applications. We need around 50 to 60 skilled resources for configuration setup. For finance, we may need another 50 resources. The process involves technical modules. Thus, we need expertise in finance and cost to handle the functional models, including warehouse, production, and plant maintenance. SAP provides good support services to help us set up the application.

The deployment time depends on the size of the data records and their processes. Some implementations might happen for years together.

The number of engineers and architects required depends on the existing data and processes. On average, we need a minimum of 10 executives to work on each module. We have around 20 modules in total. We may need overall at least 100 resources to implement the product.

What's my experience with pricing, setup cost, and licensing?

The product has high pricing. They provide a yearly basis license. The customers have to pay extra costs for support services.

Which other solutions did I evaluate?

I reviewed some articles and blogs and interacted with IT consultants to learn about Oracle.

What other advice do I have?

SAP ERP provides a lot of features compared to other systems. It is a well-integrated and feasible solution. It is a perfect solution if you can afford to invest in SAP. They are improving themselves rapidly. They provide all the organizational level services, including transaction, dashboarding, reports, automation, etc. They need to improve a few processes, including transformation, intelligence, governance, modeling, etc.

I rate the product an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Sr. Manager at a manufacturing company with 51-200 employees
Real User
Top 20
Helps with finances, accounting, and reporting while making our internal processes run smoothly
Pros and Cons
  • "The most valuable features of SAP ERP are its stability, industry-specific package, and adaptable configuration."
  • "It is on the expensive side."

What is our primary use case?

I use SAP ERP to make our internal processes run smoothly. It helps with finances, accounting, and reporting. I can manage inventory and purchasing efficiently, and the system ensures our production and manufacturing processes work seamlessly.

What is most valuable?

The most valuable features of SAP ERP are its stability, industry-specific package, and adaptable configuration. It is versatile in communication, making it easy to align with our business processes. 

What needs improvement?

One challenge we face with SAP ERP is the push to upgrade to S/4HANA, which comes with significant costs. While SAP encourages this transition, we need to carefully evaluate factors like our team's functions, existing customizations, and the overall expense involved in the upgrade process. Cost considerations are a major downside to this potential move. For the next release of SAP ERP, I would like to see enhanced financial planning and analysis features

For how long have I used the solution?

I have been working with SAP ERP for six years.

What do I think about the stability of the solution?

SAP ERP is quite stable. Our current instance operates smoothly, and we have only made minor customizations for specific management reporting needs. When it comes to the standard functions and configurations, we haven't encountered the need for significant changes.

What do I think about the scalability of the solution?

It is a scalable product. In our company, we have around 200 licensed users for SAP ERP. When it comes to administration and maintenance, we have only one system administrator for the basic IT needs. Additionally, we have less than ten people handling application-related IT tasks. Overall, the management is straightforward, with a small team handling the responsibilities.

Which solution did I use previously and why did I switch?

Before SAP ERP, we used Oracle ERP. The decision to switch to SAP ERP was not driven by our IT team but it resulted from business organizational changes that forced us to adopt a different ERP package.

How was the initial setup?

Deploying SAP ERP two years ago was a bit challenging. We moved from an existing instance to a new virtual one, rebuilding everything from scratch and converting Master DataOps. It took some effort, but with external support, we successfully made the transition. Deploying SAP ERP had its challenges because when we started using it six or seven years ago, it wasn't a new setup but a result of a merger. For the first three years, we were more focused on daily operations. When we decided to take full control three years ago, it was our first time setting up our processes. We needed external support to navigate the difficulties, given our limited familiarity with the new package.

What's my experience with pricing, setup cost, and licensing?

It is on the expensive side. 

What other advice do I have?

Overall, I would rate SAP ERP as a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
SAP ERP
June 2025
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
reviewer2302884 - PeerSpot reviewer
Manager, Robotics & Automation Systems at a manufacturing company with 201-500 employees
Real User
Top 20
Though a tool considered to have the ability to offer an entire package, it needs to be made more simpler
Pros and Cons
  • "From a long-term perspective, I can say that the solution can offer a return on investment, but it may take around three to four years for our company to experience it."
  • "SAP ERP needs to consider simplifying a few areas within the tool. Compared to SAP ERP, other solutions in the market are much more easily configurable and understandable. SAP has a lot of complex features."

What is our primary use case?

I use SAP ERP in my company for its entire package that provides masking and condition techniques, along with the details of all the employees and everything, starting from manufacturing, procurement, maintenance of facilities, onboarding, and warehousing.

What is most valuable?

A person gets to use the valuable features of the solution depending on how you have implemented the tool. If the tool doesn't have a required process, its user has to put that particular process into it, which is tedious.

What needs improvement?

SAP ERP needs to be made simpler. The tool is generally not very complicated to use and is easy to use.

SAP ERP needs to consider simplifying a few areas within the tool. Compared to SAP ERP, other solutions in the market are much more easily configurable and understandable. SAP has a lot of complex features. In the future, if SAP ERP offers small, medium, and large versions of the product separately, then the implementation process can be made easier.

For how long have I used the solution?

I have been using SAP ERP for four years. I use SAP ERP with SAP S/4HANA 1809, but my company plans to move to SAP S/4HANA 1909 soon. I am a user of the solution.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a three out of ten.

The standard options of the tool don't work well, and for each and everything, there are new options. When SAP adds new options, the integration of the other modules is not taken care of, and then the fix-around needs a lot of time.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

Around 400 people in my company use the tool.

The tool is used daily in my company.

How are customer service and support?

SAP ERP's technical support takes a lot of time when it comes to handling errors and debugging errors. The coordination of technical support with different users takes a lot of time. I rate the technical support a four out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, my company used a product from Oracle. My company shifted to SAP ERP from Oracle after our company's plans to move to a manufacturing setup.

How was the initial setup?

I rate SAP ERP's initial setup phase a four on a scale of one to ten, where one is a difficult setup, and ten is an easy setup.

SAP ERP's initial setup phase was quite difficult.

SAP ERP's initial setup phase was complex, as my company had to seek help from a third party while maintaining a lot of coordination and months of discussions with them to get the tool fully usable.

The solution is deployed on an on-premises model.

The solution can be deployed in twelve months.

SAP ERP has three modules or sections that help with the installation areas like the development, quality, and deployment of SAP. SAP takes or collects the data from each of the departments and the processes, and then it gets put into the area that deals with quality in SAP. The signoff of the UAT and any other agreements is done before proceeding with the final deployment.

What about the implementation team?

The product's deployment was carried out in my company with the help of a consultant from SAP and a third-party integrator.

What was our ROI?

From a long-term perspective, I can say that the solution can offer a return on investment, but it may take around three to four years for our company to experience it. Currently, I don't think the product offers my company any return on investment.

What's my experience with pricing, setup cost, and licensing?

I rate the product's price a nine on a scale of one to ten, where one is cheap or affordable, and ten is really expensive. The solution is expensive.

What other advice do I have?

SAP ERP's maintenance can be described as an ongoing process. Ongoing maintenance is required in the product, owing to issues like bugs and the fact that the processes are not integrated well enough.

I rate the overall product a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mariia Gondal - PeerSpot reviewer
Senior Business Consultant at FG Business Consultant
Real User
Numerous solutions suitable for any company
Pros and Cons
  • "SAP is more reliable in terms of data quality than other systems."
  • "Sometimes the cost is not reasonable, such as in the case of budgeting."

What is our primary use case?

I mostly work with SAP implementation projects as a project manager.

How has it helped my organization?

Implementation of a new ERP system usually does not give you immediate measurable benefits, but it helps you to evaluate how the company functions and improve internal business processes, this is where most benefits can be seen. Plus long-term effects in data quality and transparency, better-balanced decision making, higher satisfaction and motivation of employees, and internal and external image of the company. 

What is most valuable?

The most valuable features depend on the company's needs and area of expertise. For example, PP is quite an important module for industrial companies, but FI-CO is the most useful module for any company.

What needs improvement?

SAP is more reliable in terms of data quality than other systems, but it still has room for improvement. If it is planned well, it can really help users avoid mistakes. However, sometimes the cost is not reasonable, usually, it is the case of smaller companies.

For how long have I used the solution?

I have been using it for many years, since 2014. We are currently using S/4HANA, which we use on-premises, but we plan to move to the cloud soon.

What do I think about the stability of the solution?

Stability is quite high. I would give it an eight out of ten. Sometimes the connection depends on the infrastructure and other things that are not exactly SAP's responsibility if we talk about on-premise solutions. Possible issues with stability could be partially resolved when moving to the cloud based solutions.

What do I think about the scalability of the solution?

In terms of scalability, SAP offers quite a high grade for organizational change possibilities. It's manageable to plan organizational changes, and there is a lot of information available and SAP consultants on the market who can help with this.

How was the initial setup?

In general, every SAP project is quite unique. It depends on how well we understand the requirements and what is expected from this implementation. The success of the whole implementation is actually meeting these expectations or maybe lowering expectations somewhere. I have participated in several end-to-end implementations, but the time varied for each deployment process and the processes differ in each company.

What's my experience with pricing, setup cost, and licensing?

The pricing depends on the implementation functions. I work with implementations, and the cost varies depending on whether it's an internal or external team and the contractual basis or employees involved. Typically, it could start from 100,000 EUR and go up to 1 mio EUR and be much higher if we include more SAP solutions, locations, and cycles. The cost would vary greatly based on the specific requirements.

What other advice do I have?

In comparison to others on the market, I would rate SAP ERP a nine out of ten. There is still room for improvement, as nothing is ideal. But it's one of the strongest on the market I have worked with.

It's good to learn from the best in this industry. And keep learning new things because sometimes you could be not aware that there are new solutions available to help you with your everyday tasks. And being in the area of professionals helps a lot.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Harish Golla - PeerSpot reviewer
SAP Consultant at Quadricit
Real User
Helpful system integrations, flexible, and high availability
Pros and Cons
  • "The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market."
  • "The reporting feature could improve in SAP ERP. It could benefit from being more flexible."

What is our primary use case?

We are using SAP ERP for typical ERP use cases.

The solution can be deployed on the cloud and on-premise.

How has it helped my organization?

The solution has helped organizations with the integration of other systems.

What is most valuable?

The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market.

What needs improvement?

The reporting feature could improve in SAP ERP. It could benefit from being more flexible.

For how long have I used the solution?

I have been using SAP ERP for approximately 10 years.

What do I think about the stability of the solution?

I rate the stability of SAP ERP a ten out of ten.

What do I think about the scalability of the solution?

I rate the scalability of SAP ERP a ten out of ten.

How are customer service and support?

I rate the support of SAP ERP a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of SAP ERP is complex. However, if you have a good team it can be easier.

The deployment time can depend on the size of the company.

What was our ROI?

I have received a return on investment using SAP ERP.

What's my experience with pricing, setup cost, and licensing?

The price of SAP ERP is high, but it is worth the money. The maintenance and support can be expensive. There should be a different price model for businesses that are not as large to be able to afford it.

If the price of the solution was less it would be able to reach more of my customer.

I rate the price of SAP ERP a three out of ten.

What other advice do I have?

I rate SAP ERP a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Works with 1,001-5,000 employees
Real User
Strong reporting, visibility, and performance
Pros and Cons
  • "The most significant elements of this solution are the ability to create a virtual product, a service product, and delivery."
  • "The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing. The root cause analysis is very common across industries, yet SAP does not offer this option. A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons."

What is our primary use case?

Within the organization, I use SAP ERP on a daily basis.

What is most valuable?

The most significant elements of this solution are the ability to create a virtual product, a service product, and delivery.

What needs improvement?

Data analytics can be improved.

The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. 

For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing.

The root cause analysis is very common across industries, yet SAP does not offer this option.

A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons.

That would have been ideal, but sadly, that option is not available in SAP. I checked other modules, but that option does not exist anywhere.

For how long have I used the solution?

I have been working with SAP ERP, for eight years.

What do I think about the stability of the solution?

It is a very stable product. I would rate the stability of SAP ERP a nine out of ten.

What do I think about the scalability of the solution?

In terms of scalability, everything is very modular. It would be great if you could combine everything.

I would rate the scalability a five or six out of ten.

How are customer service and support?

Technical support could be improved. It comes with an additional cost.

How was the initial setup?

It was set up for me. I didn't have to do anything.

What's my experience with pricing, setup cost, and licensing?

I am not sure. However, extensions cost approximately $100,000 or$200,000.

What other advice do I have?

SAP ERP is a great product, but its flexibility is limited.

It's a great product, but it has been driven from the top. It has been driven from the top. It is not a customer-based solution. We are offered something as it is and we are expected to use it as it is.

I would rate SAP ERP a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Neno Lazarov - PeerSpot reviewer
Head Of Financial Control at TED BED JSC
Real User
It's good for finance analytics, production drill-down, and other types of analysis
Pros and Cons
  • "SAP ERP provides the perfect database and options for additional production. It's also good for finance analytics, production drill-down, and other types of analysis."
  • "The reporting could be improved, such as the casework, production, and activity reports. Our consultants in a subsidiary enterprise have requested that we develop a new production report. They could also improve production, financial, and HR analysis."

What is our primary use case?

I use SAP in the finance department for two manufacturing subsidiaries of my company. 

What is most valuable?

SAP ERP provides the perfect database and options for additional production. It's also good for finance analytics, production drill-down, and other types of analysis.

What needs improvement?

The reporting could be improved, such as the casework, production, and activity reports. Our consultants in a subsidiary enterprise have requested that we develop a new production report. They could also improve production, financial, and HR analysis. 

For how long have I used the solution?

My company has used SAP ERP for more than 10 years.

What do I think about the stability of the solution?

SAP ERP is stable.

What do I think about the scalability of the solution?

SAP ERP is scalable.

How are customer service and support?

I rate SAP support seven out of 10. 

How would you rate customer service and support?

Neutral

How was the initial setup?

It might be difficult for people who are new to the platform. I rate it seven out of 10 for ease of setup.

What was our ROI?

SAP ERP is worth the money.

What's my experience with pricing, setup cost, and licensing?

It was expensive. I rate SAP ERP about three out of 10 for affordability. This software is designed to meet the individual needs of each company.

What other advice do I have?

I rate SAP ERP eight out of 10. SAP ERP is a good system for optimizing processes for various employees and it offers information for company decision-making. It provides databases and other tools for HR, production, and financial analysis. 

My advice to new users is to forget everything they know about other software and ERP systems because SAP is specific and customized for different types of activities. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AjayKumar7 - PeerSpot reviewer
Manager, Business Analytics, BI Lead at a consultancy with 10,001+ employees
Real User
Top 10
Useful features for financial management but technical support could be better
Pros and Cons
  • "The features are very useful for finance."
  • "In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult."

What is our primary use case?

I use this solution for finance and procurement.

The solution is deployed on-premises and on a private cloud, and it's running on the Azure platform.

What is most valuable?

The features are very useful for finance.

What needs improvement?

They frequently change their strategy with the product, which they didn't do before. There are too many versions. In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult.

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

Technical support could be improved. I would rate them 2.5 out of 5.

How was the initial setup?

The initial setup was medium difficulty. We had more than 100 people working on it for two years.

What other advice do I have?

I would rate this solution seven out of ten. 

My advice is that products fail or succeed depending on the organization that is implementing the solution.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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