All of our business transactions happen in ERP.
Sr. SAP Portfolio Architect at a manufacturing company with 10,001+ employees
Stable solution; great tech support
Pros and Cons
- "Their tech support is always good."
- "Their tech support is always good."
- "SAP ERP is scalable. We have some five to ten thousand SAP ERP users."
- "All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high."
What is our primary use case?
What needs improvement?
All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high.
For how long have I used the solution?
We have been using SAP ERP for more than a decade.
What do I think about the stability of the solution?
SAP ERP is stable.
Buyer's Guide
SAP ERP
March 2026
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What do I think about the scalability of the solution?
SAP ERP is scalable. We have some five to ten thousand SAP ERP users.
How are customer service and support?
Their tech support is always good.
What about the implementation team?
We deployed in-house. Some 200 members of our technical team were involved. They were in roles like manager, engineer, admin, and support team member.
What other advice do I have?
I would recommend this solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Product Operations Planning at a pharma/biotech company with 1,001-5,000 employees
A robust and stable enterprise resource planning software, but it could be more flexible
Pros and Cons
- "I like that SAP ERP is very robust and stable."
- "I like that SAP ERP is very robust and stable."
- "It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better."
- "It could be more flexible, and the company should be able to adapt the system. Not the other way around."
What is our primary use case?
We use SAP ERP for finance, manufacturing, and purchasing.
How has it helped my organization?
It integrates most of the areas from a financial point of view and helps the company track operations on a global level.
What is most valuable?
I like that SAP ERP is very robust and stable.
What needs improvement?
It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better.
For how long have I used the solution?
We have been using SAP ERP in our company for 15 to 20 years.
What do I think about the stability of the solution?
SAP ERP is a stable solution.
What do I think about the scalability of the solution?
It's very scalable. It's just a matter of cost. We have 100 to 150 users at the moment.
How are customer service and technical support?
Technical support is available anywhere, and it's easy to find.
How was the initial setup?
The initial setup is very complex.
What's my experience with pricing, setup cost, and licensing?
SAP ERP is expensive.
What other advice do I have?
I would tell potential users that the implementation could be very complex. It's key to have clarity about the company processes from the beginning before implementing SAP ERP. If you don't, the company processes will have to be adapted to the SAP standard way of working.
On a scale from one to ten, I would give SAP ERP a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP ERP
March 2026
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,286 professionals have used our research since 2012.
Manager at a pharma/biotech company with 10,001+ employees
Reliable, scalable, but the agility needs improvement
Pros and Cons
- "It's a good ERP system."
- "Predominantly, we are using SAP as an ERP solution."
- "The speed to build and the speed to deliver could be better."
- "Agility is an area that needs to improve. The speed to build and the speed to deliver could be better."
What is our primary use case?
Predominantly, we are using SAP as an ERP solution.
What is most valuable?
It's a good ERP system.
What needs improvement?
Agility is an area that needs to improve. The speed to build and the speed to deliver could be better.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
This solution is scalable.
Which other solutions did I evaluate?
We are looking for different options to connect to SAP.
What other advice do I have?
I would rate SAP ERP a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Manager IT at a consumer goods company with 1,001-5,000 employees
Next generation tool with many beneficial integrated modules
Pros and Cons
- "The solution has a lot of good integrated modules."
- "This is a great product with a lot of good integrated modules."
- "It's difficult to code; structured language is difficult."
- "It's difficult to code, the structured language is difficult and could be improved."
What is our primary use case?
I'm the head of IT and we are customers of SAP ERP.
What is most valuable?
This is a great product with a lot of good integrated modules. It's a fine product in terms of integrity, I have a lot of praise for the SAP. This is a next generation tool that has been greatly improved.
What needs improvement?
It's difficult to code, the structured language is difficult and could be improved. In my view, the article financials could be better.
For how long have I used the solution?
We've been using this solution for around nine years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
Scalability is not really relevant in this type of product.
How are customer service and technical support?
I've experienced both the functional side and the technical side. They are good, I have explored a few things about the ABAP Dictionary and technologies. The structured language could be simplified.
How was the initial setup?
If you have good resources and quality people who understand the business and procedures, the implementation is not a big challenge.
What other advice do I have?
I rate this solution a nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Delivery Manager at a tech services company with 501-1,000 employees
Extensive coverage of processes, good integrations, good security, and good stability
Pros and Cons
- "The best thing that SAP ERP has is the extensive coverage of processes for every field and business unit such as procurement, inventory, financials, asset management, plant maintenance, and production. We can cover up to 99.9% processes of our organization, which is the best thing about this solution. It also has a very good capability to integrate with other applications. The security and authorization level of SAP ERP is very high. No other solution can match this level."
- "The best thing that SAP ERP has is the extensive coverage of processes for every field and business unit such as procurement, inventory, financials, asset management, plant maintenance, and production, and we can cover up to 99.9% processes of our organization, which is the best thing about this solution."
- "One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high."
- "One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex."
What is most valuable?
The best thing that SAP ERP has is the extensive coverage of processes for every field and business unit such as procurement, inventory, financials, asset management, plant maintenance, and production. We can cover up to 99.9% processes of our organization, which is the best thing about this solution.
It also has a very good capability to integrate with other applications. The security and authorization level of SAP ERP is very high. No other solution can match this level.
What needs improvement?
One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good.
Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high.
For how long have I used the solution?
I have been using SAP ERP for the last 15 years. We are currently using its latest version, but because SAP has discontinued this product and they have launched SAP S/4HANA, my organization is planning to move to S/4HANA.
What do I think about the stability of the solution?
It is very stable. SAP has been in the ERP domain for 36 years. It has a very dominant place in the market. There are ERP solutions from Oracle and Microsoft, but SAP ERP really stands out in comparison to other solutions.
How are customer service and technical support?
Technical support comes along with the license when you purchase a license. It is always there, which is good. I have not faced any issue with technical support. Generally, customers take support from technical partners because SAP technical support can be expensive.
How was the initial setup?
The initial setup is straightforward.
Which other solutions did I evaluate?
We are considering S/4HANA for our organization. We are also looking at SAP Business One. It looks fair, but it seems to have some limitations. It doesn't seem suitable for big organizations.
What other advice do I have?
I can't recommend this solution because SAP has already planned and given the notification for its discontinuation. They have already launched the next ERP version called S/4HANA, which is better than SAP ERP in terms of user-friendliness, training, complexity, and planning cycles. It seems to have all the functionality of SAP ERP, and it also has technological advancements.
I would rate SAP ERP an eight out of ten. It just needs improvement in terms of user-friendliness or reporting.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP MDG Consultant at a tech services company with 11-50 employees
Easy to install with good Material Management capabilities, but it could be more stable
Pros and Cons
- "The most valuable features are the ease of installation and the MM functionality."
- "In summary, this is a good product but it is made by humans hands."
- "I always prefer using an S/4HANA system."
- "Although I have had problems with stability, so does every product."
What is our primary use case?
I am with a consulting company and we assist our clients with different solutions. SAP ERP is one of the products that I have experience with. It is primarily used for Material Management (MM) processes.
We use an SAP S/4HANA system.
What is most valuable?
The most valuable features are the ease of installation and the MM functionality.
What needs improvement?
I always prefer using an S/4HANA system.
For how long have I used the solution?
I have been working with SAP ERP for more than one year.
What do I think about the stability of the solution?
Although I have had problems with stability, so does every product. SAP is the best of all of them in this regard.
How are customer service and technical support?
I have never been in contact with technical support.
How was the initial setup?
This is an easy product to install, although the process can be more difficult depends on the customer's requirements and environment. Sometimes, we have to interact with customers a lot before it is complete.
What other advice do I have?
This is a product that I recommend for others.
In summary, this is a good product but it is made by humans hands. Every product has problems, even in perfect projects. Nonetheless, this one is good enough.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Associate Manager at a consultancy with 1,001-5,000 employees
Very good customization features; stable with good technical support
Pros and Cons
- "Good customization features."
- "Most customers prefer to implement SAP because of the customization it offers."
- "License fees are too high."
- "I think the license fees are too high."
What is our primary use case?
We are a Thai company providing system integration. We are partners of SAP and I'm an associate manager at the company.
What is most valuable?
In general, I like the features of this solution, in particular the customization.
What needs improvement?
I think the license fees are too high.
For how long have I used the solution?
I've been using this solution for seven years.
What do I think about the stability of the solution?
The product is quite stable.
What do I think about the scalability of the solution?
Most customers are moving to the cloud so scalability is not an issue. We have an internal team of around 10 people who deal with engineering software. We have hundreds of users of this product.
How are customer service and technical support?
Technical support is good.
How was the initial setup?
The initial setup was quite straightforward.
What other advice do I have?
Most customers prefer to implement SAP because of the customization it offers.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization with 10,001+ employees
A stable ERP solution with a good user interface and a lot of functionalities
Pros and Cons
- "SAP ERP has a good user interface with a lot of functionalities and good interface options."
- "SAP ERP has a good user interface with a lot of functionalities and good interface options."
- "It would also help if it were more open, more flexible, with more standard products."
- "It would be better if SAP ERP offered more competitive pricing. It would also help if it were more open, more flexible, with more standard products."
What is our primary use case?
We mainly use SAP ERP for business and business process improvements.
What is most valuable?
SAP ERP has a good user interface with a lot of functionalities and good interface options.
What needs improvement?
It would be better if SAP ERP offered more competitive pricing. It would also help if it were more open, more flexible, with more standard products.
For how long have I used the solution?
I have been using SAP ERP for the last 15 years.
What do I think about the stability of the solution?
SAP ERP is a stable solution.
What do I think about the scalability of the solution?
The scalability of SAP ERP depends on different modules.
How are customer service and technical support?
SAP ERP technical support has been really good. All SAP support has been really good. Response time is good, and they have a good understanding of the product.
How was the initial setup?
It wasn't easy to install SAP ERP. It has its own sequence of steps that we need to follow, but it isn't that complicated.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are slightly on the higher side. They need to make it more competitive.
What other advice do I have?
I would recommend SAP ERP to potential customers.
On a scale from one to ten, I would give SAP ERP an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer. implementer
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Updated: March 2026
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